DSG IP590 User manual

InterPBX
Communication System
IP590 IP Phone
User’s Guide
V2.31b
09IP59M.E2.31b.EN7

DSG, DSG logo, InterPBX, Blaze, VG5000, VG6000, VG7000, IP590, IP580, IP500, IP510, Web-Based InterPBX System
Administration Interface, DSG SoftPhone, SoftConsole, InterConsole, and S300X are trademarks of DSG Technology,
Inc. Windows, Outlook, and Outlook Express are trademarks of Microsoft Inc. Other names used here are
trademarks of their respective owners.
Copyright © DSG Technology, Inc. All rights reserved.
DSG Technology, Inc.
7F, 222 Cheng Teh Road Sec. 4, Taipei 111, Taiwan
Tel: [phone]
Fax: [phone]
E-mail: [email protected]
http://www.dsgtechnology.com

Table of Contents
3
Table of Contents
Chapter 1 Using The IP Phone ...........................................................................................................5
Overview of IP Phone......................................................................................................6
Navigating LCD Display.................................................................................................7
Making Internal Calls ....................................................................................................10
Making External Calls....................................................................................................11
Using Authorization Code to Make Calls ...................................................................12
Answering Calls .............................................................................................................12
Call Forwarding..............................................................................................................13
Boss and Secretary Groups............................................................................................14
E911 ..................................................................................................................................15
Virtual Extensions ..........................................................................................................15
Call Records ....................................................................................................................15
Placing a Call on Hold...................................................................................................16
Transferring Calls...........................................................................................................17
Conference Call...............................................................................................................17
Call Waiting.....................................................................................................................17
Call Back ..........................................................................................................................18
Accessing Voice Mailbox...............................................................................................19
System Speed Dialing ....................................................................................................19
Personal Speed Dialing..................................................................................................19
Call Pickup ......................................................................................................................19
Call Park ..........................................................................................................................20
Internal Paging................................................................................................................20
External Paging...............................................................................................................20
Group Information.........................................................................................................21
Member Login/Logout..................................................................................................21
Making Calls Through AAR, ARS or Joint Servers ...................................................22
Using the Headset ..........................................................................................................22
Chapter 2 Voice Mail System............................................................................................................25
Listening to Messages....................................................................................................26
Sending A Message ........................................................................................................27
Change Personal Options..............................................................................................27
Accessing Voice Mail Remotely ...................................................................................31
Listening to Your Message via E-mail.........................................................................31
Chapter 3 Recording System ............................................................................................................33

Table of Contents
4
Recording Calls...............................................................................................................34
Playing Recordings ........................................................................................................34
Chapter 4 InterPBX Management Website .....................................................................................37
Login to the InterPBX Management Website .............................................................38
Personal Information .....................................................................................................38
Button Mapping..............................................................................................................39
Answering Option..........................................................................................................44
Mailbox Preferences.......................................................................................................46
Notification......................................................................................................................47
Distribution List..............................................................................................................49
Change Password...........................................................................................................49
Chapter 5 Maintenance......................................................................................................................51
Connecting the IP Phone ...............................................................................................52
Adjusting the Supporting Bracket................................................................................52
IP Phone Setup................................................................................................................53
Appendix A: Specifications...............................................................................................................55
Appendix B: Quick Start Guide........................................................................................................57
Appendix C: Navigating the LCD Display.....................................................................................63
Index ....................................................................................................................................................65

Chapter 1 Using The IP Phone
5
Chapter 1
Using The IP Phone
The IP590 IP Phone is a full-featured IP phone with a large LCD display. It
provides a 6x21 LCD display, 9 programmable buttons and 9 function keys. The
IP590 also provides a full-duplex speakerphone and PoE function. The LCD
displays your extension number, name, time, caller ID and call status. At the rear
of the phone, there are three RJ-45 ports for connecting to LAN, your PC, and the
Attendant Console.

Chapter 1 Using The IP Phone
6
Overview of IP Phone
Please refer to the figure below to operate your phone.
IP590 Front View
LCD Display Displays information such as extension number,
name, time, call status, caller ID, number of new
messages, missed calls, forward destination and
others.
Soft keys & Line
buttons
yPress soft keys to access Menu, adjust ringer or
enter Phone Book.
yPress Line buttons (L2-L4) to select displayed
features.
yIn Menu option or phone book, use Line buttons
(L1-L4) or arrow soft keys to select items or scroll
pages.
Message Waitin
g
Lamp
yWhen the light is on, it indicates that you have new
messages. Press Message Button or V Mail Line
Button to access Voice Mailbox.
yWhen there is an incoming call, the light is flashing.
Volume Buttons When off-hook, you may increase or decrease the
volume of handset, headset, or speakerphone.
Ringer Buttons Increases or decreases on-hook ringer volume.

Chapter 1 Using The IP Phone
7
Programmable
Buttons
Can be programmed as CO line, CO group,
extension, extension
g
roup or other functions such as
conference, page, park, login or logout.
When defined as CO lines or extensions, the LED
displays different colors to indicate different status：
yNo light：The line is available to use.
ySteady green：The line is in use (off-hook or busy).
yFlashing amber：The line is on hold.
yFlashing red：The line is ringing.
The programmable buttons can be configured
through Web-Based InterPBX System
Administration Interface Button Mapping.
Intercom When the Intercom Button flashes, it indicates an
incoming call from another extension. You can also
directly press the Intercom Button to place internal
calls.
Keypad Same as on traditional phones.
Message Button When the Messa
g
e Button li
g
ht is on, it indicates that
you have new messages. Press Message Button to
access Voice Mailbox.
Auto-Answer
Button
When activated, incoming calls will be answered
automatically.
DND Button Press DND to activate Do-Not-Disturb function.
Callers will be forwarded to your Ring-No Answer
setting. When the lamp is on, you will receive no
calls.
Mute Button During a conversation, press Mute Button to turn off
your microphone. The caller will not hear your voice.
Speakerphone
Button
Be used to receive or make calls without using the
handset.
Redial Button Lift and handset and press the Redial button to
redial the last external number you dialed.
Hold Button Press to hold a call, or press again to retrieve the call.
Transfer Button During a call, press to transfer a call to another
extension. Or press again to retrieve the call.
Navigating LCD Display
IP590 provides a 6x21 large LCD display. You may follow the on-screen guidance

Chapter 1 Using The IP Phone
8
and use the soft keys at the bottom and line buttons on the right side to select or
edit setting items.
Below is the structure of features and settings.

Chapter 1 Using The IP Phone
9
V Mail: Press L2 Line Button to access Voice Mail System. You need to press the
password to enter. The default password is blank.
yNew Messages: Press L1 to listen to new messages.
yOld Messages: Press L2 to listen to old messages.
ySend Messages: Press L3 and follow the on-screen guidance to send messages
to a mailbox or a group. For more details, please refer to Chapter 2 Voice Mail
System.
yPersonal Options: Press L4 and follow the on-screen guidance to record
personal greetings, set notify option, mailbox preferences or edit distribution
list. For more details, please refer to Chapter 2 Voice Mail System.
yExit: Back to the main menu.

Chapter 1 Using The IP Phone
10
D CFWD: After you assign the Direct Call Forward target, you may press L3 to
enable or disable this function. When enabled, you will see [Fwd to xxx]
displayed on the display.
Redial: Press L4 to redial the last outgoing call you made.
Menu: Press Menu soft key to access settings as below.
yCall Records: Press L4 and follow the on-screen guidance to check Missed
Calls, Received Calls and Dialed Calls. You may further select one entry and
make calls.
ySettings: Press the password and you may configure the IP phone. For more
details, please refer to Chapter 5 Maintenance.
yD CFWD Setting: Press L3 and press Edit soft key to assign the call forward
extension or external number. Notice when entering an external phone
number, please include your CO line access code, such as 0. When completes,
you may enable the Call Forward function by pressing D CFWD button.
P Book: The Phone book syncs with Personal Speed Dial automatically. It
displays names in alphabetic order as set in Comment. After you edit your
Personal Speed Dial from the web-based administration tool, you may select the
entry and dial directly. Notice that if you didn’t assign the name of the speed dial,
the entry goes to “Others”. When setting outgoing call, remember to add the CO
line access code (e.g. 0xxxxxxxx.)
Ring: Press -Ring +to adjust ringing volume. When off-hook, press – Vol + to
adjust the voice volume.
Flash: During a call with a trunk, you will see Flash displayed on the soft key. For
some functions provided Centrex, you might need to press the Flash to send
Flash signal.
Making Internal Calls
1. Lift the handset or press the Speakerphone button.
2. Wait for the dial tone and dial the extension number. (Also applies to
off-premises extensions or Joint Server’s extension.)
If the number to be reached is set on Button Mapping, simply press the
corresponding programmable button to call. To edit Button Mapping, please refer