DSG IP590 User manual

InterPBX
Communication System
IP590 IP Phone
User’s Guide
V2.31b
09IP59M.E2.31b.EN7

DSG, DSG logo, InterPBX, Blaze, VG5000, VG6000, VG7000, IP590, IP580, IP500, IP510, Web-Based InterPBX System
Administration Interface, DSG SoftPhone, SoftConsole, InterConsole, and S300X are trademarks of DSG Technology,
Inc. Windows, Outlook, and Outlook Express are trademarks of Microsoft Inc. Other names used here are
trademarks of their respective owners.
Copyright © DSG Technology, Inc. All rights reserved.
DSG Technology, Inc.
7F, 222 Cheng Teh Road Sec. 4, Taipei 111, Taiwan
Tel: [phone]
Fax: [phone]
E-mail: [email protected]
http://www.dsgtechnology.com

Table of Contents
3
Table of Contents
Chapter 1 Using The IP Phone ...........................................................................................................5
Overview of IP Phone......................................................................................................6
Navigating LCD Display.................................................................................................7
Making Internal Calls ....................................................................................................10
Making External Calls....................................................................................................11
Using Authorization Code to Make Calls ...................................................................12
Answering Calls .............................................................................................................12
Call Forwarding..............................................................................................................13
Boss and Secretary Groups............................................................................................14
E911 ..................................................................................................................................15
Virtual Extensions ..........................................................................................................15
Call Records ....................................................................................................................15
Placing a Call on Hold...................................................................................................16
Transferring Calls...........................................................................................................17
Conference Call...............................................................................................................17
Call Waiting.....................................................................................................................17
Call Back ..........................................................................................................................18
Accessing Voice Mailbox...............................................................................................19
System Speed Dialing ....................................................................................................19
Personal Speed Dialing..................................................................................................19
Call Pickup ......................................................................................................................19
Call Park ..........................................................................................................................20
Internal Paging................................................................................................................20
External Paging...............................................................................................................20
Group Information.........................................................................................................21
Member Login/Logout..................................................................................................21
Making Calls Through AAR, ARS or Joint Servers ...................................................22
Using the Headset ..........................................................................................................22
Chapter 2 Voice Mail System............................................................................................................25
Listening to Messages....................................................................................................26
Sending A Message ........................................................................................................27
Change Personal Options..............................................................................................27
Accessing Voice Mail Remotely ...................................................................................31
Listening to Your Message via E-mail.........................................................................31
Chapter 3 Recording System ............................................................................................................33

Table of Contents
4
Recording Calls...............................................................................................................34
Playing Recordings ........................................................................................................34
Chapter 4 InterPBX Management Website .....................................................................................37
Login to the InterPBX Management Website .............................................................38
Personal Information .....................................................................................................38
Button Mapping..............................................................................................................39
Answering Option..........................................................................................................44
Mailbox Preferences.......................................................................................................46
Notification......................................................................................................................47
Distribution List..............................................................................................................49
Change Password...........................................................................................................49
Chapter 5 Maintenance......................................................................................................................51
Connecting the IP Phone ...............................................................................................52
Adjusting the Supporting Bracket................................................................................52
IP Phone Setup................................................................................................................53
Appendix A: Specifications...............................................................................................................55
Appendix B: Quick Start Guide........................................................................................................57
Appendix C: Navigating the LCD Display.....................................................................................63
Index ....................................................................................................................................................65

Chapter 1 Using The IP Phone
5
Chapter 1
Using The IP Phone
The IP590 IP Phone is a full-featured IP phone with a large LCD display. It
provides a 6x21 LCD display, 9 programmable buttons and 9 function keys. The
IP590 also provides a full-duplex speakerphone and PoE function. The LCD
displays your extension number, name, time, caller ID and call status. At the rear
of the phone, there are three RJ-45 ports for connecting to LAN, your PC, and the
Attendant Console.

Chapter 1 Using The IP Phone
6
Overview of IP Phone
Please refer to the figure below to operate your phone.
IP590 Front View
LCD Display Displays information such as extension number,
name, time, call status, caller ID, number of new
messages, missed calls, forward destination and
others.
Soft keys & Line
buttons
yPress soft keys to access Menu, adjust ringer or
enter Phone Book.
yPress Line buttons (L2-L4) to select displayed
features.
yIn Menu option or phone book, use Line buttons
(L1-L4) or arrow soft keys to select items or scroll
pages.
Message Waitin
g
Lamp
yWhen the light is on, it indicates that you have new
messages. Press Message Button or V Mail Line
Button to access Voice Mailbox.
yWhen there is an incoming call, the light is flashing.
Volume Buttons When off-hook, you may increase or decrease the
volume of handset, headset, or speakerphone.
Ringer Buttons Increases or decreases on-hook ringer volume.

Chapter 1 Using The IP Phone
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Programmable
Buttons
Can be programmed as CO line, CO group,
extension, extension
g
roup or other functions such as
conference, page, park, login or logout.
When defined as CO lines or extensions, the LED
displays different colors to indicate different status：
yNo light：The line is available to use.
ySteady green：The line is in use (off-hook or busy).
yFlashing amber：The line is on hold.
yFlashing red：The line is ringing.
The programmable buttons can be configured
through Web-Based InterPBX System
Administration Interface Button Mapping.
Intercom When the Intercom Button flashes, it indicates an
incoming call from another extension. You can also
directly press the Intercom Button to place internal
calls.
Keypad Same as on traditional phones.
Message Button When the Messa
g
e Button li
g
ht is on, it indicates that
you have new messages. Press Message Button to
access Voice Mailbox.
Auto-Answer
Button
When activated, incoming calls will be answered
automatically.
DND Button Press DND to activate Do-Not-Disturb function.
Callers will be forwarded to your Ring-No Answer
setting. When the lamp is on, you will receive no
calls.
Mute Button During a conversation, press Mute Button to turn off
your microphone. The caller will not hear your voice.
Speakerphone
Button
Be used to receive or make calls without using the
handset.
Redial Button Lift and handset and press the Redial button to
redial the last external number you dialed.
Hold Button Press to hold a call, or press again to retrieve the call.
Transfer Button During a call, press to transfer a call to another
extension. Or press again to retrieve the call.
Navigating LCD Display
IP590 provides a 6x21 large LCD display. You may follow the on-screen guidance

Chapter 1 Using The IP Phone
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and use the soft keys at the bottom and line buttons on the right side to select or
edit setting items.
Below is the structure of features and settings.

Chapter 1 Using The IP Phone
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V Mail: Press L2 Line Button to access Voice Mail System. You need to press the
password to enter. The default password is blank.
yNew Messages: Press L1 to listen to new messages.
yOld Messages: Press L2 to listen to old messages.
ySend Messages: Press L3 and follow the on-screen guidance to send messages
to a mailbox or a group. For more details, please refer to Chapter 2 Voice Mail
System.
yPersonal Options: Press L4 and follow the on-screen guidance to record
personal greetings, set notify option, mailbox preferences or edit distribution
list. For more details, please refer to Chapter 2 Voice Mail System.
yExit: Back to the main menu.

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D CFWD: After you assign the Direct Call Forward target, you may press L3 to
enable or disable this function. When enabled, you will see [Fwd to xxx]
displayed on the display.
Redial: Press L4 to redial the last outgoing call you made.
Menu: Press Menu soft key to access settings as below.
yCall Records: Press L4 and follow the on-screen guidance to check Missed
Calls, Received Calls and Dialed Calls. You may further select one entry and
make calls.
ySettings: Press the password and you may configure the IP phone. For more
details, please refer to Chapter 5 Maintenance.
yD CFWD Setting: Press L3 and press Edit soft key to assign the call forward
extension or external number. Notice when entering an external phone
number, please include your CO line access code, such as 0. When completes,
you may enable the Call Forward function by pressing D CFWD button.
P Book: The Phone book syncs with Personal Speed Dial automatically. It
displays names in alphabetic order as set in Comment. After you edit your
Personal Speed Dial from the web-based administration tool, you may select the
entry and dial directly. Notice that if you didn’t assign the name of the speed dial,
the entry goes to “Others”. When setting outgoing call, remember to add the CO
line access code (e.g. 0xxxxxxxx.)
Ring: Press -Ring +to adjust ringing volume. When off-hook, press – Vol + to
adjust the voice volume.
Flash: During a call with a trunk, you will see Flash displayed on the soft key. For
some functions provided Centrex, you might need to press the Flash to send
Flash signal.
Making Internal Calls
1. Lift the handset or press the Speakerphone button.
2. Wait for the dial tone and dial the extension number. (Also applies to
off-premises extensions or Joint Server’s extension.)
If the number to be reached is set on Button Mapping, simply press the
corresponding programmable button to call. To edit Button Mapping, please refer

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to Chapter 4 InterPBX Management Website.
Direct Outward Dialing: If the Administrator enables your Direct Outward
Dialing function, this means that when you lift the handset you will get an
outgoing line. You may press the Intercom button for making internal calls.
Multiple Call Appearances: For IP phones supporting programmable buttons,
you may set Call Appearance on them using Button Mapping to offer more
intercoms for making calls. You can press any available Call Appearance button
and dial the extension number to make internal calls as you usually do.
Making External Calls
1. Lift the handset or press Speakerphone button.
2. Wait for the dial tone and dial the CO line access code such as “0” or others as
assigned by your administrator.
3. Wait for the dial tone and dial the phone number.
You may also press the specific programmable button mapped to a CO Line or a
CO Line Group to get an outside line.
Pool Trunk Key: When a programmable key is set as a CO Line Group, unless all
lines of the group are busy, it will display available status to other extensions.
Direct Outward Dialing: If the Administrator enables your Direct Outward
Dialing function, simply lift the handset and dial the phone number.
Hook Flash: In some circumstances, you might be required to send a Hook Flash
signal to activate certain functions required by the Centrex or others. During a call,
press the displayed Flash soft key to send a hook flash signal to continue the call.
Trunk Disconnect Timer: If your Class of Service applies limited call duration,
upon timeout you will hear beep tones alerting you that the call will be
disconnected.
AAR: If the AAR (automatically alternate routing) is enabled by your
administrator, the system will be able to insert or delete digits automatically from
the number you dialed. Simply follow the instructions of your administrator to
dial numbers. The system will check the AAR list first and then the ARS list when

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making calls.
Multiple Call Appearances: For IP phones supporting programmable buttons,
you may set Call Appearance on them using Button Mapping to offer more
intercoms for making calls. You can press any available Call Appearance button
and dial the CO line access code followed by the phone number as you usually
do.
Using Authorization Code to Make Calls
If you need to make calls from an extension with limited call permission, you may
input a specific Authorization Code allowing you to place calls such as long
distance or international calls.
1. Lift the handset or press Speakerphone button.
2. Wait for the dial tone and dial the CO line access code such as “0”.
3. Dial the phone number. You will hear beep tones.
4. Input your Authorization Code. Your call will be connected.
You could use the cancel symbol as assigned by the Administrator to cancel the
error authorization code and try again without the need to hang up and dial the
number from the beginning.
Note: The Authorization Code function needs to be implemented with ARS.
Please consult your Administrator to know the availability of this function and
the Authorization Code. Please also make sure your Class of Service is allowed to
make calls you desired.
Answering Calls
When the phone rings, lift the handset to answer the call.
Caller ID: InterPBX Communication System supports Caller ID. Internal Caller ID
displays extension number and user name on the screen. External Caller ID
displays the same information but requires your Administrator to subscribe the
service and enable this function.
Auto-Answer: If your Class of Service includes Auto Answer and you have
pressed the Auto Answer button to enable it, your phone will pick up the
incoming calls automatically.

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Distinctive Ringing: When the distinctive ringing is enabled by the
Administrator, you may distinguish the internal calls from the external calls by
different ringing sounds.
Busy/Ring-No-Answer: If you are not available or busy, the call will be
forwarded to the voice mail system. Depending on the administrator setting, calls
can be redirected to the operator or other locations. You can set your personal
Answering Option (call forwarding). Please refer to Chapter 4 InterPBX
Management Website/Answering Option for more details.
Call Screen: When you enable the Call Screen function, callers will be required to
say the name and the Voice Mail System will announce the name to you and offer
you options to answer or not to answer the call. For more details, please refer to
Chapter 4 InterPBX Management Website/Answering Option.
Multiple Call Appearances: For IP phones supporting programmable buttons,
you may set Call Appearance on them using Button Mapping. It functions similar
to intercom. You will be in available status as long as any of your Call
Appearance buttons or intercom button is available. Buttons with the lowest
number will take the first call. When flashing, simply press to answer the call.
Call Forwarding
You may forward calls to an internal extension or the other external phone
number for all calls or only when busy or no answer. You can set call forward
options from InterPBX Management Website. For more details, please refer to
Chapter 4 InterPBX Management Website/Answering Option. Or you could
enable Forward All Calls function from your IP phone directly.
Direct Call Forward:
You may press the D CFWD button to enable call forward.
1. Press Menu soft key and select D CFWD Setting.
2. Input the forward number for all calls. If the forward target is an external
phone number, you need to input the CO line access code, such as 0.
3. To enable Direct Call Forward, press L3 button.
4. To disable, press L3 button again.
You will see the forward target displayed on the LCD screen.

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Enable Forward All Calls:
1. Lift the handset.
2. Press #44 + phone number + #. If the forward target is an external phone
number, you need to input the CO line access code, such as 0.
You will head beep tones and the forward target is displayed on the LCD screen.
Disable Forward All Calls:
1. Lift the handset.
2. Press #44 + #.
You will head beep tones and IP phone LCD displays normal status.
External Call Forward: If you set an external phone number as the forward
number, you will need to have the external call permission in your Class of
Service. When the call is from the other extension, that extension needs to have
the external call permission as well. If the call comes from a CO line, the system
Trunk to Trunk transfer function needs to be enabled by your administrator.
Note: The manual input Forward All Calls function is superior to the setting on
InterPBX Management Website.
Boss and Secretary Groups
Boss and Secretary Group function allows one secretary to handle calls for up to 5
bosses. Calls for bosses will be assigned to bosses and the secretary at the same
time. Notice a secretary needs to set associated bosses extensions to
programmable buttons after been included to the group.
For the Secretary: When one of the bosses has incoming calls, your extension will
be ringing and the assigned programmable button will be flashing. Simply pick
up the phone to answer calls.
For the Boss: When you have incoming calls, depending the Ring Assignment
setting at Boss-Secretary Groups, your phone will be ringing as well, no ring but
you could still see the flashing intercom button and LCD panel or delay ringing.
Simply pick up the phone to answer calls. Or leave it to your secretary to handle
it.

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E911
InterPBX Server supports digital gateway E911 function that police can know
exactly where the caller’s location after caller outbound E911. E911 only know
where gateway trunk located. It does not know where IP phone located especial
for off-premised phone. Any phone can dial out 911 without COS restriction. The
operator or security guard will be notified when someone dials E911 if these
phones set “Crisis Alert” function in programmable button.
E911 Route: It will go default route first in E911 configuration. When default
route are busy, then it will go alternate route. If even alternate route are also busy,
then sever will assign any available route to E911. If all routes are busy, then it
will hear busy tone.
Outbound E911: When dialing 911, it can show own ext no. ex: 88613220 (8861 is
set by Prefix number in E911 configuration), it just dial out with/without dial 0
or 9 first. When this ext dials 911, attendant ext (and security guard who set
Crisis alert) will be notified. Attendant’s phone will be ringing or hear beep tone
if this phone is busy. LCD will show “E911 by xxxx”, where xxxx is extension no.
Virtual Extensions
If you have associated Virtual Extension Number specified by the Administrator,
you may set the Virtual Extension Number to your programmable button.
Making Calls: To place calls, simply press the specific button and dial the
number.
Answering Calls: When the Virtual Extension receives calls, your phone will ring
and the specific programmable button will be flashing. You may simply pick up
the handset to answer calls.
Call Records
The IP phone provides calls history. Press the Menu soft key and select Call
Records. You can view Missed Calls, Received Calls, and Dialed Numbers from
the LCD display.
1. When you have missed calls, the LCD will display the message as follows.

Chapter 1 Using The IP Phone
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2. Press the Menu soft key and select Call Records.
3. Use the line buttons (L1-L3) to select entries.
Missed Calls:‧Displays the latest 10 missed calls.
Received Calls:‧Displays the latest 10 received calls.
Dialed Calls:‧Displays the latest 10 dialed numbers.
4. Use the soft keys and line buttons to scroll through and select entries. You can
press the Dial soft keys to dial directly.
The LCD will display the extension number and user name of internal calls. If the
outside line supports Caller ID, the LCD will also display the phone number of
external calls. If the caller is unknown, the LCD will display “Withheld.” At the
bottom of the LCD, it shows call time (HH:MM).
Note: When you are checking the Call Records, your phone status will be busy.
The phone will automatically leave the Call Records menu if there is no action
been done within 30 seconds.
Placing a Call on Hold
During a call, press the Hold button to put the caller on hold. The Auto Hold
function also allows you to put the current call on hold after pressing Intercom or
other programmable button assigned as extensions.
To retrieve the call you placed on hold, press the Hold button again. If the CO line
or extension number is set on a programmable button the corresponding LED will
flash amber when on hold. You can directly press the flashing programmable
button to retrieve the call.
If there is no further action taken after holding the call, the call will be recalled to
your station upon timeout.
You can place up to 5 calls on hold. When there is more than one call on hold,
press #14 and the extension number to retrieve a specific internal call or press #13
and the CO line extension number to retrieve a specific external call (The

Chapter 1 Using The IP Phone
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administrator has to turn on the CO line extension number display function).
When the phone rings, the LCD will display the internal or external call number.
Transferring Calls
1. During a call, press the Transfer button.
2. Dial the extension number you want to transfer.
3. When the party answers, announce the call or simply hang up.
If the party is not available, the call will be bounced back to your station after
timeout.
Conference Call
1. During a call, press the Hold button to hold one party.
2. Call another party. Both internal and external phone number are applicable.
To invite more parties, press the Hold button to hold the call and call the next
one. You can place up to 4 people on hold at the same time.
3. After the call is connected, press the Transfer button and #40 to start the
conference.
4. If you still want to invite more parties to join the conference, press the Hold
button to hold the conference. Call the new party. Then press the Transfer
button and #40 to start the conference.
Each conference allows up to 18 parties to participate in. Only one party in each
group is required to be in the InterPBX System.
Please consult your administrator for your conference authorization.
Note: Off-Premise extensions cannot initiate a conference but can be invited to
join a conference.
Call Waiting
If you have enabled the Call Waiting, during a call you may hear a warning beep
indicating that you have another incoming call. The screen will also display the
message of an incoming call. The caller will hear the ringing tone as if your station
is available.
To pick up the incoming call, press the Hold button to hold the current call and
you will be switched to the incoming call. To switch back, press the Hold button

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again (For analog phone user, please press the hook flash).
The Call Waiting function only allows one caller in queue. You can enable this
function through InterPBX Management Website. Please refer to Chapter 4
InterPBX Management Website/Answering Option for more details.
Multiple Call Appearances: If you have set Call Appearance on programmable
buttons, you will be available to take more than one calls without the need of
enabling Call Waiting as long as more than one assigned programmable button is
available.
Group Queue: If you belong to an Extension Group, when your line is busy, you
will be able to see the number of calls in queue and the group name.
Call Back
You can enable call back function that user can pre-serve accessing to an
extension or trunk (FXO, digit gateway or SIP trunk) when this extension or trunk
is busy.
1. Access destination extension or trunk is busy, then hang up.
2. Dial enable call back function code (ex: #50) + extension no.
3. Then hear confirm tone, hang up.
4. After destination is available (on-hook), then server will ring call back maker
phone. After he/she picks up, then ring destination phone.
5. Pick up phone to talk.
Disable call back
1. Dial disable call back function code (ex: #51) + extension no.
2. Then hear confirm tone, hang up.
3. After destination is available (on-hook), then server will not ring both phone.
Note: Call back only works 1 time for every enable this function. One extension
only can accept one call back reservation. One extension can have up to 5 call back
extensions.
Note: If destination extension is trunk, then after pick up by ringing, user will
hear dial tone.

Chapter 1 Using The IP Phone
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Accessing Voice Mailbox
1. Press the Message button to access to your mailbox. (Or press ##.)
2. Enter your password and press #. (The default password is blank; you don’t
have to enter any password.)
3. Follow the system prompts to play messages or change settings.
You may refer to the above Navigating LCD Display and select V Mail line button
to access the Voice Messaging system. For more details about Voice Messaging
System, please refer to Chapter 2 Voice Messaging System.
System Speed Dialing
If your administrator has set up specific numbers for system speed dialing, you
can use the defined speed dial numbers.
1. Lift the handset or press the Speakerphone button.
2. Press #20.
3. Press the system speed dialing number such as 000. (Please consult your
administrator for the available system speed dialing numbers.)
Personal Speed Dialing
In addition to P Book soft key to access Phone Book, you may also use your
personal speed dialing function code to place calls.
1. Lift the handset or press the Speakerphone button.
2. Press #21.
3. Press the personal speed dialing number such as 00.
You may edit personal speed dialing through InterPBX Management Website. For
more details, please refer to Chapter 4 InterPBX Management Website/Personal
Speed Dialing.
Call Pickup
You can pick up any incoming call or a call for a specific extension.
yTo pick up any external incoming call, lift the handset and press #10 when
ringing.
yTo pick up a call for a specific extension, lift the handset and then press #11
and the target extension number that’s ringing.
yTo pick up a call for a group, lift the handset and press the specific group
pickup code when ringing. You have to be one of the group members to pick
up the call for the group. Consult your administrator for the group pickup

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code.
Call Park
If you would like to transfer a call to a person that’s not in sight but in the office,
you can park the call in a specific parking slot. The parked call can be picked up
from any other extension.
1. During a call, press the Transfer button and #15.
2. Assign a slot number from 0 to 9.
3. Hang up the phone.
4. You can page and inform the assigned slot number to the corresponding
person to pick it up. You can also move to another extension (in a meeting
room or somewhere else) for pick up.
If the parking slot you want to assign is occupied, you will hear a busy tone. In
this instance, try assigning another parking slot.
To Retrieve A Parked Call:
1. Lift the handset from any extension.
2. Press #15.
3. Input the assigned slot number to pick up the parked call.
Internal Paging
You can broadcast over the speaker on each extension or extension group.
1. Lift the handset.
2. Press #38 and the specific extension number or extension group number.
3. Broadcast through the handset or microphone.
4. Broadcast through the extension or the extension group. The destination IP
phone will hear beep tone and LCD will show “xxxx nnnn” where xxxx is
extension no. and nnnn is name.
5. Hang up the phone after broadcasting.
Note: You are not able to broadcast through a remote extension group, but you
can broadcast through an individual remote extension.
Note: If an individual extension is paged, that specific phone will get off hook
automatically.
External Paging