Dukane 4A3610B User manual

ProCare
6000 Advanced Healthcare Communications System
Document No. 427-07-00010 (05)
Model 4A3610B
Operation Manual
LOCATE
TALK
FLASH
REMIND
PRIORITY TONE
1AN
S
E
W
C
B
D
456
9
8
7
*
ANS
#
CNCL
0
23
MENU
VOL

NOTICE
To ensure the performance of our products and systems, we may occasionally make tech-
nological changes and updates. Therefore, the model number suffixes (A, B, C, etc.)
listed in the manual or in the drawings may not always match the model you are using.
Unless specifically noted, this will not affect the product or its installation, operation, or
service.
COPYRIGHT NOTICE
This manual, as well as the software described in it, is furnished under license and may
only be used or copied in accordance with the terms of such license.
Except as permitted by such license, no part of this publication may be reproduced, stored
in a retrieval system, or transmitted, in any form or by any means, electronic, mechanical,
recording, or otherwise, without the prior written permission of Dukane Communication
Systems.
The information in this manual is furnished for informational use only, is subject to
change without notice and should not be construed as a commitment by Dukane Commu-
nication Systems. Dukane Communication Systems assumes no responsibility or liability
for any errors or inaccuracies that may appear in this book.
HIPAA DISCLAIMER
All examples of patient information in this document are fictitious. Any resemblance to a
real patient or facility is purely coincidental. The owners and users of this product are
solely responsible for complying with all applicable patient information laws. The users,
by their use of this product, agree to indemnify the manufacturer and/or seller of this
product against all claims, litigation, and suits filed for patient information violations.
Dukane Telephone and Fax Numbers
Dukane Main Telephone: [phone]
Technical Support Group: [phone]
Literature Coordinator: [phone]
Order Entry Fax: [phone]

DOCUMENT CORRECTION FORM
Operating, installing, or servicing a product is difficult without accurate documentation. Please help us ensure that
you get the best performance from your Dukane product by completing this form if you encounter any problems,
or if you have any suggestions for the manual.
Please provide the following optional information so we can contact you if we need more feedback.
Your Name _______________________________________________________________________________
Company Name ____________________________________ Phone Number __________________________
Address __________________________________________________________________________________
City ______________________________________________ State __________ Zip ____________________
—IMPORTANT—
Include the manual’s document number found in the lower right corner of the front cover.
Instructions
1. Explain below how the manual should be changed, or describe the problems you encountered.
2. Use the back of this form for additional corrections or comments.
3. Mail or FAX this form (with a photocopy of the pages in question, if possible) to the address/FAX number
on the back of the form. To mail, tri-fold this form so the address is visible.
Corrections
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Corrections
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Please FAX [phone], or mail this form (tri-folded so the address below is visible).
Dukane Communication Systems
Technical Writing Group
27545 Diehl Rd, Suite 200
Warrenville, IL 60555

SECTION 1—GENERAL INFORMATION
Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-1
Related Documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-1
Technical Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-2
Base Master Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-2
General Description . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-2
Tones . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-3
Call Tone and Recall Tone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-3
Confirmation (OK) Tone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-3
Error (ERR) Tone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-4
Busy Tone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-4
Reset Tone. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-4
Fail Tone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-4
Tone Level. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-4
Base Master Layout. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-5
Display Window . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-5
Handset . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-5
Key Pad . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-5
Answer (*ANS) Key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-5
Cancel (#CNCL) Key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-6
TALK Button . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-6
FLASH Button . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-6
Microphone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-6
Volume Control Button . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-6
Function Buttons . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-7
Eight Configurable Alpha Buttons . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-7
Idle/Time Display. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-8
Flashing Display Codes. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-9
Optional Four-Line Display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-10
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Following Instructions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-11
Default Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-11
Direct Access Key Sequence . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-11
Key Pad Instructions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-11
Display Prompts and Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-12
Auto Scrolling . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-12
Base Master Care . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-12
SECTION 2—BASE MASTER OPERATIONS
Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-1
Video Display Interactions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-1
Pending Call Display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-1
Answering a Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-2
Automatically Answering a Pending Call (*ANS) . . . . . . . . . . . . . . . . . . . . . . . . . 2-2
Selectively Answering a Pending Call (VOL, *ANS) . . . . . . . . . . . . . . . . . . . . . . . 2-3
Placing a Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-4
Placing a Call Using the Key Pad and Alpha Keys . . . . . . . . . . . . . . . . . . . . . . . . . 2-4
Placing a Call Using Speed Dial . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-5
Placing a Call Using Auto-Dialing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-5
Assigning Staff to a Station While Connected to a Call . . . . . . . . . . . . . . . . . . . . . . . . . . 2-6
Assigning Primary Staff (MENU, 3, 1) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-6
Assigning Alternate Staff (MENU, 3, 2) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-7
Sending a Pocket Page While Connected to a Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-8
Paging Primary Staff (MENU, 5, 1) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-9
Paging Alternate Staff (MENU, 5, 2) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-10
Paging Staff by Staff ID Number (MENU, 5, 3) . . . . . . . . . . . . . . . . . . . . . . . . . 2-11
Paging Staff by Pager ID Number (MENU, 5, 4) . . . . . . . . . . . . . . . . . . . . . . . . . 2-12
Pocket Pager Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-13
Using the LOCATE Button . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-15
Viewing Staff Locations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-15
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Using the REMIND Button . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-16
Placing a Call on Reminder . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-16
Canceling a Reminder . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-17
Reminder Recalls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-17
Automatically Answering a Reminder Recall . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-17
Viewing and Connecting to Set Reminders . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-18
Using the PRIORITY Button . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-19
Assigning Station Call Priorities. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-19
Assigning Station Auxiliaries or Station Prime Auxiliaries . . . . . . . . . . . . . . . . . . . . 2-20
Assigning Team Pagers to a Station . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-21
Using the TONE Button . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-22
Silencing Pending Call Tones . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-22
Silencing Error Tones . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-22
The “OwnerOut” Message . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-23
SECTION 3—MENU OPERATIONS
Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-1
Using the Base Master Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-1
Accessing Menu Selections . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-1
If an Error Tone Sounds When Accessing Menu Selections . . . . . . . . . . . . . . . . . . . . 3-1
Auto-Dialing (MENU, 1) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-2
Placing the Master On/Off Duty (MENU, 2) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-3
Assigning Base Masters, Staff, and Stations (MENU, 3) . . . . . . . . . . . . . . . . . . . . . . . . . 3-4
Capturing Base Master Coverage (MENU, 3, 1, 1). . . . . . . . . . . . . . . . . . . . . . . . . 3-4
Sharing Base Master Coverage (MENU, 3, 1, 2) . . . . . . . . . . . . . . . . . . . . . . . . . . 3-6
Releasing Captured and Shared Base Masters (MENU, 3, 1, 3) . . . . . . . . . . . . . . . . . . 3-8
Scanning Captured and Shared Base Masters (MENU, 3, 1, 4) . . . . . . . . . . . . . . . . . . 3-9
Assigning Primary Staff to Stations (MENU, 3, 2, 1) . . . . . . . . . . . . . . . . . . . . . . . 3-10
Assigning Alternate Staff to Stations (MENU, 3, 2, 2) . . . . . . . . . . . . . . . . . . . . . . 3-11
Creating Staff IDs (MENU, 3, 2, 3) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-12
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Swinging a Station to Your Base Master (MENU, 3, 3, 1) . . . . . . . . . . . . . . . . . . . . 3-13
Swinging a Station to a Duty Area (MENU, 3, 3, 2) . . . . . . . . . . . . . . . . . . . . . . . 3-14
Performing Audio Page Functions (MENU, 4) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-16
Performing a Hallway Page (MENU, 4, 1) . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-16
Performing an All Page (MENU, 4, 2) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-17
Performing a Base Master Page (MENU, 4, 3) . . . . . . . . . . . . . . . . . . . . . . . . . . 3-18
Performing an Area Page (MENU, 4, 4) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-19
Performing Pocket Page Functions (MENU, 5). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-20
Paging Primary Staff (MENU, 5, 1) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-20
Paging Alternate Staff (MENU, 5, 2) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-21
Paging Staff by Staff ID Number (MENU, 5, 3) . . . . . . . . . . . . . . . . . . . . . . . . . 3-22
Paging Staff by Pager Number (MENU, 5, 4). . . . . . . . . . . . . . . . . . . . . . . . . . . 3-23
Assigning a Pager Number to a Staff Member (MENU, 5, 5). . . . . . . . . . . . . . . . . . . 3-24
Assigning a Charge Pager Number (MENU, 5, 6) . . . . . . . . . . . . . . . . . . . . . . . . 3-25
Creating Pager Numbers (MENU, 5, 7) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-26
Changing Tone, Date, and Time Settings (MENU, 6) . . . . . . . . . . . . . . . . . . . . . . . . . . 3-27
Setting the Tone Level (MENU, 6, 1) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-27
Setting the Date and Time (MENU, 6, 2) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-28
Base Master Errors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-29
Accessing Testing and Programming Functions (MENU, 8) . . . . . . . . . . . . . . . . . . . . . . . 3-29
Program (MENU, 8, 1) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-29
Version/ID (MENU, 8, 2) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-29
Configurable Buttons . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-30
SECTION 4—STATION OPERATIONS
Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-1
Single and Dual Patient Stations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-1
The CODE Button . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-2
Canceling a Code Blue Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-3
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The STAFF Button . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-3
Canceling a Staff Emergency Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-3
The AUX Button . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-4
Canceling a Call Placed with the AUX Button . . . . . . . . . . . . . . . . . . . . . . . 4-4
The CANCEL Button . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-4
The BED Light . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-5
The AUX Light . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-5
Canceling an Auxiliary Call. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-6
The CALL Light . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-6
Canceling a Patient Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-7
Canceling a Reminder . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-7
Staff/Duty Stations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-8
CODE, STAFF and CANCEL Buttons . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-8
The DUTY Button . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-8
The System Monitor Function . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-9
Activating System Monitor at a Staff/Duty or Patient Station . . . . . . . . . . . . . . . . . . . 4-9
Registering Staff Presence. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-10
Removing a Registered Presence . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-11
Placing an Emergency Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-12
Placing an Emergency Call From a Pull Cord Lavatory or Shower Station. . . . . . . . . . . . 4-12
Placing an Emergency Call From a Pushbutton Lavatory Station. . . . . . . . . . . . . . . . . 4-13
Placing an Emergency Call From a Code Blue Station . . . . . . . . . . . . . . . . . . . . . . 4-13
Placing an Emergency Call From a Staff Emergency Station . . . . . . . . . . . . . . . . . . . 4-14
Canceling an Emergency Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-14
Auxiliary Call Functions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-15
Placing an Auxiliary Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-15
Answering an Auxiliary Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-15
Placing an Auxiliary Call on Reminder . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-15
Canceling an Auxiliary Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-15
Auxiliary Station Operation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-16
Call Cord Station Operation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-16
Dual 37-Pin Receptacle Operation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-17
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Station Care . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-18
Pillow Speaker Descriptions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-18
Models 7A2015 and 7A2016 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-18
Model 7A2031 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-18
Model 7A/B/C2116 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-19
Model 7A/B/C2131 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-19
Pillow Speaker Buttons and Functions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-20
Pillow Speaker Operations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-22
Placing a Normal Call from a Pillow Speaker. . . . . . . . . . . . . . . . . . . . . . . . . . . 4-22
Placing a Staff Emergency Call from a Pillow Speaker . . . . . . . . . . . . . . . . . . . . . . 4-22
Canceling a Call Placed from a Pillow Speaker . . . . . . . . . . . . . . . . . . . . . . . . . . 4-23
Canceling a Normal Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-23
Canceling a Patient Normal, Patient Priority, or Patient Emergency Call. . . . . . . . . 4-23
Canceling a Priority or Reminder Call. . . . . . . . . . . . . . . . . . . . . . . . . . . 4-24
Pillow Speaker Care . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-24
Call Cord Adapters . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-25
Model 570-303A Call Cord Adapter . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-25
Model 570-304 Call Cord Adapter . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-25
Model 570-305 Call Cord Adapter with Auxiliary Input . . . . . . . . . . . . . . . . . . . . . 4-26
Model 570-306 Call Cord Adapter with Auxiliary Input . . . . . . . . . . . . . . . . . . . . . 4-27
Cord Assemblies. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-27
Models 200-446 and 200-447 Single Air Cord Assemblies . . . . . . . . . . . . . . . . . . . . 4-28
Models 200-448 and 200-449 Dual Air Cord Assemblies . . . . . . . . . . . . . . . . . . . . 4-28
Models 200-1071 and 200-1073 Single Squeeze-Pad Air Cord Assemblies . . . . . . . . . . . 4-28
Model 200-1072 Air Operated Pushbutton Cord Assembly. . . . . . . . . . . . . . . . . . . . 4-29
Models 200-1171 and 200-1172 Single Call Cord Assemblies . . . . . . . . . . . . . . . . . . 4-29
Models 200-1173 and 200-1174 Dual Call Cord Assemblies . . . . . . . . . . . . . . . . . . . 4-29
Model 200-1272 Call Cord Assembly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-30
Model 570-131 Dummy Plug . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-30
Cord Assembly Care . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-30
Corridor Light Colors and Flash Rates . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-31
Staff/Duty Station LED Flash Rates and Tone Rates . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-32
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SECTION 5—TELEPHONE (TELCO) INTERFACE OPERATIONS
Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-1
Functions and Basic Instructions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-1
Extension Access Number . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-1
Staff ID Number . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-2
The Pound (#) Key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-2
The Star (*) Key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-2
Timeout Warning . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-2
Placing a Call from a Telephone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-3
Answering a Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-4
Answering a Call from a Station Assigned to You . . . . . . . . . . . . . . . . . . . . . . . . . 5-4
Answering a Call from Any Station . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-5
Placing a Call on Reminder. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-6
Paging Hallway Speakers from a Telephone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-7
SECTION 6—QUICK CHARTS
Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-1
Basic Operation Chart . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-2
Detailed Menu Chart . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-4
Telco Basic Operation Chart . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-10
SECTION A—FOUR-GANG STATION OPERATIONS
Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-1
Station Button Descriptions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-1
CODE BLUE . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-2
STAFF EMERGENCY (STAFF EMERG) . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-2
CALL . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-2
AUX CALL LED. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-2
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SYSTEM MONITOR . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-2
SECRECY . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-3
CANCEL . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-3
STAFF PRESENCE (red, amber, and green) . . . . . . . . . . . . . . . . . . . . . . . . . . . A-3
Basic Station Operations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-3
Placing a Normal Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-4
Canceling a Normal Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-5
Placing a Priority Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-5
Canceling a Priority Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-6
Canceling a Reminder . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-6
Activating Secrecy . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-7
Deactivating Secrecy . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-7
The System Monitor Function . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-8
Activating System Monitor at a Staff/Duty or Patient Station . . . . . . . . . . . . . . . A-8
Silencing Incoming Call Tones at a Monitoring Station . . . . . . . . . . . . . . . . . A-10
Canceling System Monitor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-10
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FIGURES
Figure 1-1: Model 4A3610B Base Master . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-2
Figure 1-2: Idle State . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-8
Figure 1-3: Time State . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-8
Figure 1-4: Base Master with Model 438-815A Installed. . . . . . . . . . . . . . . . . . . . . . . . . 1-10
Figure 2-1: Pending Call Display with One Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-1
Figure 2-2: Pending Call Display with Three Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-2
Figure 2-3: Automatically Answering a Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-2
Figure 2-4: Automatically Answering the Last Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-3
Figure 2-5: Selectively Answering a Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-3
Figure 2-6: Station Number Appearing in the Connect Display . . . . . . . . . . . . . . . . . . . . . . 2-4
Figure 2-7: Old Primary Staff Assignment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-6
Figure 2-8: New Primary Staff Assignment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-6
Figure 2-9: Old Alternate Staff Assignment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-7
Figure 2-10: New Alternate Staff Assignment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-8
Figure 2-11: Message Display Prompt . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-9
Figure 2-12: Paging Staff by ID Number . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-11
Figure 2-13: Message Display Prompt . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-11
Figure 2-14: Pager Number Display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-12
Figure 2-15: Message Display Prompt . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-12
Figure 2-16: Staff Location Display. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-15
Figure 2-17: Idle Display Showing an Amber Reminder (RA) . . . . . . . . . . . . . . . . . . . . . . 2-16
Figure 2-18: Reminder Recall Display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-17
Figure 2-19: Display Showing Level and Number of Reminders Set. . . . . . . . . . . . . . . . . . . 2-18
Figure 2-20: Pending Call Tone Silence Indiction . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-22
Figure 2-21: Error Indication . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-22
Figure 2-22: OwnerOut Display. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-23
Figure 3-1: Auto-Dial Display Showing Station 1161 Dialed Automatically . . . . . . . . . . . . . . . 3-2
Figure 3-2: On Duty Idle Display. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-3
Figure 3-3: Off Duty Idle Display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-3
Figure 3-4: Capture Base Master Display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-4
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Figure 3-5: Scanning Captured or Shared Base Masters . . . . . . . . . . . . . . . . . . . . . . . . . . 3-4
Figure 3-6: Capturing Base Master’s Display Showing Captured Base Masters. . . . . . . . . . . . . . 3-5
Figure 3-7: Captured Base Master’s Display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-5
Figure 3-8: Share Base Master Display. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-6
Figure 3-9: Scanning Captured or Shared Base Masters . . . . . . . . . . . . . . . . . . . . . . . . . . 3-6
Figure 3-10: Display Showing a Shared Base Master . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-7
Figure 3-11: Releasing Captured or Shared Base Masters . . . . . . . . . . . . . . . . . . . . . . . . . 3-8
Figure 3-12: Scanning Captured or Shared Base Masters . . . . . . . . . . . . . . . . . . . . . . . . . 3-9
Figure 3-13: Assigning Primary Staff to a Station . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-10
Figure 3-14: New Primary Staff Display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-10
Figure 3-15: Assigning Alternate Staff to a Station . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-11
Figure 3-16: New Alternate Staff Display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-12
Figure 3-17: Creating Staff IDs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-13
Figure 3-18: Assigning Swing Stations to a Base Master . . . . . . . . . . . . . . . . . . . . . . . . . 3-13
Figure 3-19: Assigning Swing Stations to a Duty Area . . . . . . . . . . . . . . . . . . . . . . . . . . 3-15
Figure 3-20: Accessing Primary or Alternate Staff Assigned to a Station . . . . . . . . . . . . . . . . 3-20
Figure 3-21: Paging Primary or Alternate Staff . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-20
Figure 3-22: Paging Staff by ID Number . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-22
Figure 3-23: Transmitting a Message to Staff by Staff ID . . . . . . . . . . . . . . . . . . . . . . . . 3-22
Figure 3-24: Paging Staff by Pager Number . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-23
Figure 3-25: Transmitting a Message to Staff by Pager Number . . . . . . . . . . . . . . . . . . . . . 3-23
Figure 3-26: Assigning a Pager Number to a Staff Member . . . . . . . . . . . . . . . . . . . . . . . 3-24
Figure 3-27: Assigning a Charge Pager . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-25
Figure 3-28: Creating Pager Numbers. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-26
Figure 3-29: Setting the Tone Level Display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-27
Figure 3-30: Setting the Date Display. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-28
Figure 4-1: Model 4A2481 Single Patient Station . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-1
Figure 4-2: Model 4A2486 Dual Patient Station . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-2
Figure 4-3: Model 4A2495 Staff/Duty Station . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-8
Figure 4-4: Presence Station (Model 9A2100) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-10
Figure 4-5: Pull Cord Lavatory/Emergency Station and Shower Station (Models 9A2105 and 9A2106) 4-12
Figure 4-6: Pushbutton Lavatory/Emergency Station (Model 9A2110) . . . . . . . . . . . . . . . . . 4-13
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Figure 4-7: Code Blue Station (Model 9A2115) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-13
Figure 4-8: Staff Emergency Station (Model 9A2120) . . . . . . . . . . . . . . . . . . . . . . . . . . 4-14
Figure 4-9: Non-Isolated Auxiliary Station (Model 9A2126 Dual Station Shown) . . . . . . . . . . . 4-16
Figure 4-10: Single Patient Call Cord Station (Model 9A2130) . . . . . . . . . . . . . . . . . . . . . 4-16
Figure 4-11: Dual 37-Pin Wall Receptacle (Model 9A2137A) . . . . . . . . . . . . . . . . . . . . . . 4-17
Figure 4-12: Pillow Speaker (Model 7A2016) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-18
Figure 4-13: Pillow Speaker (Model 7A2031) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-18
Figure 4-14: Smart Pillow Speaker (Models 7A/B/C2116) . . . . . . . . . . . . . . . . . . . . . . . . 4-19
Figure 4-15: Smart Pillow Speaker (Models 7A/B/C2131) . . . . . . . . . . . . . . . . . . . . . . . . 4-19
Figure 4-16: Pillow Speaker Buttons (Model 7A/B/C2131 shown) . . . . . . . . . . . . . . . . . . . 4-20
Figure 4-17: Call Cord Adapter (Model 570-303A) . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-25
Figure 4-18: Call Cord Adapter (Model 570-304) . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-25
Figure 4-19: Call Cord Adapter with Auxiliary Input (Model 570-305) . . . . . . . . . . . . . . . . . 4-26
Figure 4-20: Call Cord Adapter with Auxiliary Input (Model 570-306) . . . . . . . . . . . . . . . . . 4-27
Figure 4-21: Single Air Cord Assemblies (Models 200-446 and 200-447) . . . . . . . . . . . . . . . . 4-28
Figure 4-22: Dual Air Cord Assemblies (Models 200-448 and 200-449) . . . . . . . . . . . . . . . . 4-28
Figure 4-23: Single Squeeze-Pad Assemblies (Models 200-1071 and 200-1073) . . . . . . . . . . . . 4-28
Figure 4-24: Pushbutton Assembly (Model 200-1072) . . . . . . . . . . . . . . . . . . . . . . . . . . 4-29
Figure 4-25: Single Call Cord Assemblies (Models 200-1171 and 200-1172) . . . . . . . . . . . . . . 4-29
Figure 4-26: Dual Call Cord Assemblies (Models 200-1173 and 200-1174) . . . . . . . . . . . . . . . 4-29
Figure 4-27: Call Cord Assembly (Model 200-1272) . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-30
Figure 4-28: Dummy Plug (Model 570-131) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-30
Figure A-1: Dual Patient Station Showing Common Buttons (Model 4A2386A). . . . . . . . . . . . . A-2
Figure A-2: Staff/Duty Station Showing Presence Buttons (Model 4A2396A) . . . . . . . . . . . . . . A-3
Figure A-3: Single Patient Station (Model 4A2381A). . . . . . . . . . . . . . . . . . . . . . . . . . . A-4
Figure A-4: Staff/Duty Station with Presence (Model 4A2396A). . . . . . . . . . . . . . . . . . . . . A-6
Figure A-5: Staff/Duty Station (Model 4A2395A) . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-9
Figure A-6: Dual Patient Station (Model 4A2386A) . . . . . . . . . . . . . . . . . . . . . . . . . . . A-9
Figure A-7: Staff/Duty Station (Model 4A2395A) . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-10
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TABLES
Chart 2-1: Pocket Pager Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-13
Chart 3-1: Preprogrammed Auto-Dial Numbers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-2
Chart 3-2: Designated Swing Stations. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-15
Chart 3-3: Configurable Buttons . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-30
Chart 4-1: Corridor Light Flash Rates. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-31
Chart 4-2: Auxiliary Call Corridor Light Flash Rates. . . . . . . . . . . . . . . . . . . . . . . . . . . 4-31
Chart 4-3: Staff/Duty and Monitoring Station Flash and Tone Rates. . . . . . . . . . . . . . . . . . . 4-32
Chart 4-4: Staff/Duty and Monitoring Station Flash and Tone Rates for Auxiliary Calls . . . . . . . . 4-32
ProCare 6000 is a registered trademark, and MatchMaker ip and MessageMaker ip are trademarks,
of Dukane Communication Systems.
Hill-Rom is a registered trademark of the Hillenbrand Industry.
Stryker is a registered trademark of Stryker Corporation.

General Information
Introduction
This manual explains how to perform various functions in a ProCare 6000®Advanced
Healthcare Communications System. Most of these functions are performed through the
Model 4A3610B Base Master Station. The base master displays incoming calls one at a
time by room and bed, based on the time the call was placed and its call priority. The
base master can operate by itself, or it can be used together with a 438-753D version
4.XX or 5.XX supplemental master station display (also called a video display). Video
display operation is covered in separate manuals (see table below).
Related Documentation
These manuals contain additional information on the ProCare 6000 System. Most are
available on our web site at www.dukane.com/csd, in the “For Distributors” section.
They can also be ordered from the Dukane Literature Coordinator at 1-800-385-2639.
MODEL DESCRIPTION DOCUMENT NUMBER
438-753D Supplemental Master Station
Display Kit (software version 4.XX)
Operation Manual 427-07-00008
438-753D Supplemental Master Station
Display Kit (software version 5.XX)
Operation Manual 3100805
439-0026, 439-0027,
439-0028, 439-0029
MatchMaker ip User Guide
Supervisor Guide
3100800
3100801
439-0030, 439-0031,
439-0032, 439-0033
MessageMaker ip User Guide 3100802
ProCare 6000 System Planning Guide 427-20-00001
ProCare 6000 System Installation and
Configuration Manual
427-12-00003
ProCare 6000 System User Configuration Forms 427-17-00001
ProCare 6000 Operation Manual 1-1
Section 1

Technical Support
If you require technical support for the Model 4A3610B Base Master, contact the Dukane
Technical Services Department at 1-800-385-2639 during normal business hours.
Base Master Features
General Description
The base master is located at each communications station. It interfaces with the ProCare
6000 Advanced Healthcare Communications System. The base master provides audio
communication with stations through the handset or through its built-in speaker.
1-2 ProCare 6000 Operation Manual
Base Master Features
Figure 1-1: Model 4A3610B Base Master
Handset
Configurable
Buttons Microphone
Display Window
Speaker
Function
Buttons
Volume
Control/
Scrolling
Button
Key Pad