Dyson DC14 Telescope Reach User manual

2
1
3
OPERATING MANUAL
REGISTER
YOUR 2 YEAR
GUARANTEE
TODAY
WASH FILTER
Wash filter with cold water at least
every 6 months.
ASSEMBLY
clik
clik
clik
For hard floors
For carpets
ON/OFF
6
months

REGISTER
BY MAIL
Complete and return
the form to Dyson in the
envelope supplied.
REGISTER
BY PHONE
Call our dedicated Helpline.
REGISTER
ONLINE
Visit our website to register
your full parts and labour
guarantee online (Australia only).
www.dyson.com.au/register
AU 1800 239 766
NZ 0800 397 667
Note your serial number for future reference
This illustration is for example purposes only.
After registering for your 2 year guarantee, your Dyson
vacuum cleaner will be covered for parts and labour for
2 years from the date of purchase, subject to the terms of
the guarantee.
If you have any query about your Dyson vacuum cleaner,
call the Dyson Customer Care Helpline quoting the
serial number and details of where/when you bought the
vacuum cleaner. The serial number can be found on the
main body of the machine behind the clear bin.
Most queries can be solved over the phone by one of our
trained Dyson Customer Care Helpline staff.
3 EASY WAYS TO REGISTER YOUR 2 YEAR GUARANTEE
2

IMPORTANT SAFETY PRECAUTIONS
READ ALL INSTRUCTIONS BEFORE USING THIS VACUUM CLEANER
When using an electrical appliance, basic precautions should always be followed, including the following:
WARNING
TO REDUCE THE RISK OF FIRE, ELECTRIC SHOCK, OR INJURY:
Do not leave vacuum cleaner when plugged in. Unplug from outlet when not in use and before servicing.1.
Do not use outdoors or on wet surfaces.2.
Do not allow to be used as a toy. Close attention is necessary when used by or near children.3.
This vacuum cleaner is not intended for use by persons (including children) with reduced physical, sensory or mental4.
capabilities, or lack of experience and knowledge, unless they have been given supervision or instruction concerning
use of the appliance by a person responsible for their safety.
Use only as described in this manual. Use only Dyson recommended attachments.5.
Do not use with damaged cable or plug. If the supply cable is damaged, it must be replaced by Dyson authorised6.
service centre in order to avoid a hazard.
If vacuum cleaner is not working as it should, has been dropped, damaged, left outdoors, or dropped into water, do7.
not use, contact the Dyson Customer Care Helpline.
Do not pull or carry by cable, use cable as a handle, close a door on cable, or pull cable around sharp edges or8.
corners. Do not run vacuum cleaner over cable. Keep cable away from heated surfaces.
Do not unplug by pulling on cable. To unplug, grasp the plug, not the cable.9.
Do not handle plug or vacuum cleaner with wet hands.10.
Do not put any object into openings. Do not use with any opening blocked; keep free of dust, lint, hair, and anything11.
that may reduce air flow. Switch off and unplug the vacuum cleaner before attempting to remove any blockage.
Turn off all controls before unplugging.12.
Take extra care when vacuuming on stairs. Do not work with the vacuum cleaner above you on the stairs.13.
Do not use to pick up flammable or combustible liquids, such as gasoline, or use in areas where they may be present.14.
Do not pick up anything that is burning or smoking, such as cigarettes, matches, or hot ashes.15.
Do not use without the clear bin and filters in place.16.
SAVE THESE INSTRUCTIONS
THIS VACUUM CLEANER IS INTENDED FOR HOUSEHOLD USE ONLY
Do not pull on
the cable.
Do not store near
heat sources.
Do not use near
naked flame.
Do not run over
the cable.
Do not pick up
water or liquids.
Do not pick up
burning objects.
Do not use above
you on the stairs.
Do not put hands
near the brush bar
when the vacuum
cleaner is in use.
3

2
231
Carrying your Dyson vacuum cleaner
Emptying
Clearing brush bar obstructions Cleaning
Using your Dyson vacuum cleaner
4
For hard floors
For carpets
Carpets/hard floors
ON/OFF
c
l

2
1
3
Looking for blockages
High-reach cleaning
5
clik
clik
clik
clik
clik

IMPORTANT!
WASH FILTER
6
6
months

Wash filter with cold water at least every 6 months.
Register for a filter wash reminder by email (Australia only);
[e-mail]
7

8
USING YOUR DYSON VACUUM CLEANER
PLEASE NOTE:
Fine dust such as plaster or flour should only be vacuumed in very small•
amounts.
Consult your flooring manufacturer’s recommended instructions before•
vacuuming and caring for your flooring, rugs and carpets. Some carpets will
fuzz if a rotating brush bar is used when vacuuming. If this is the case, we
recommend vacuuming in hard floors mode and consulting with your flooring
manufacturer.
If used in a garage, care should be taken to wipe the soleplate and wheels with•
a dry cloth after vacuuming to clean off any sand, dirt, or pebbles which could
damage delicate floors.
When vacuuming, certain carpets may generate small static charges in the clear•
bin. These are entirely harmless and not associated with the main supply. To
minimise any effect from this, do not put your hand or insert any object into the
clear bin unless you have emptied it and rinsed it out with cold water.
Do not use or store this vacuum cleaner below 0°C (32°F). Ensure that the•
vacuum cleaner is at room temperature before operating.
CARPETS/HARD FLOORS
Ensure the machine is in an upright position before adjusting the setting. The
brush bar will automatically stop if it becomes obstructed. If the brush bar stops
during use, please refer to the ‘Clearing brush bar obstructions’ section.
HIGH-REACH CLEANING
CAUTION:
Switch ‘OFF’ the vacuum cleaner before changing tools.•
Powerful suction can cause the hose to ‘pull back’ - please take care.•
Take extra care when vacuuming on stairs; do not work with the vacuum cleaner•
above you on the stairs. Do not put the vacuum cleaner on chairs, tables etc.
Ensure vacuum cleaner is in upright position before using tools.•
PLEASE NOTE:
To release the wand, open the wand cap and pull the red tube from inside•
the handle until it clicks. Press button to release the wand and hose from the
machine. Tools can be attached to either the hose or wand.
The brush bar will not rotate when the vacuum cleaner is in an upright position.•
Ensure wand cap is closed when not in use.•
EMPTYING THE CLEAR BIN
CAUTION:
Switch OFF and unplug the vacuum cleaner before emptying the clear bin.•
Empty as soon as the dirt reaches the level of the MAX mark – do not overfill.•
To remove the clear bin from the vacuum cleaner, press the button at the•
rear of cyclone carrying handle. To release the dirt, press the red bin
release button.
PLEASE NOTE:
Do not use the vacuum cleaner without the clear bin in place.•
To minimise dust/allergen contact when emptying, encase bin tightly in a plastic•
bag and empty. Remove bin carefully and seal bag tightly, dispose as normal.
CLEANING THE CLEAR BIN
CAUTION:
Do not immerse the whole cyclone in water or pour water into the cyclones.•
Ensure the clear bin is completely dry before replacing.•
PLEASE NOTE:
Do not use detergents, polishes or air fresheners to clean the clear bin.•
Do not put clear bin in a dishwasher.•
Clean the shroud with a cloth or dry brush to remove lint and dust.•
WASHING YOUR FILTER
CAUTION:
PLEASE NOTE:
It is important to check your filter and wash at least every 6 months, according•
to instructions, to maintain performance.
Please leave to dry completely for 24 hours.•
The filter may require more frequent washing if vacuuming fine dust.•
Do not use detergents to clean the filter.•
Do not put the filter in a dishwasher, washing machine, tumble dryer, oven,•
microwave or near a naked flame.
Register for a filter wash reminder by email (Australia only);•
[email protected].au
LOOKING FOR BLOCKAGES
CAUTION:
Switch OFF and unplug the vacuum cleaner before checking for blockages.•
Beware of sharp objects when clearing blockages.•
Refit all parts of the vacuum cleaner securely before using.•
PLEASE NOTE:
Clearing blockages is not covered by your vacuum cleaner’s limited guarantee.•
If any part of your vacuum cleaner becomes blocked, it may overheat and then
automatically shut off. Unplug the vacuum cleaner and leave to cool down.
Clear blockage before restarting.•
Large items may block the tools or wand inlet, if this happens switch the vacuum•
cleaner off and unplug the vacuum cleaner before removing the blockage.
PLEASE REGISTER AS A DYSON OWNER
To help us ensure you receive prompt and efficient service, please register as
a Dyson owner. There are three ways to do this:
Online at www.dyson.com.au/register•
By calling the Dyson Customer Care Helpline on ANZ 1800 239 766 or•
NZ 0800 397 667.
By completing and returning the enclosed form to us by mail.•
This will confirm ownership of your Dyson vacuum cleaner in the event of an
insurance loss, and enable us to contact you if necessary.

9
LIMITED 2 YEAR GUARANTEE
TERMS AND CONDITIONS OF THE DYSON 2 YEAR LIMITED
GUARANTEE.
SUMMARY OF COVER
Terms and conditions of the complimentary Dyson 2 year guarantee
The guarantee becomes effective from the date of purchase.•
The guarantee is only valid when purchase is made from an authorised retailer.•
All work will be carried out by Dyson Appliances (Aust) Pty Ltd,•
Avery Robinson Ltd (New Zealand).
Any parts replaced will become the property of Dyson Appliances (Aust) Pty Ltd.•
The repair or replacement of your vacuum cleaner under guarantee will not•
extend the period of guarantee.
The guarantee provides benefits which are additional to and do not affect your•
statutory rights as a consumer.
You must provide proof of purchase before any work can be carried out on your•
vacuum cleaner. Without this proof, any work carried out will be chargeable.
Please keep your receipt.
WHAT IS COVERED
The repair or replacement of your vacuum cleaner if your vacuum cleaner is•
found to be defective due to faulty materials, workmanship or function within
2 years of purchase (if any part is no longer available or out of manufacture,
Dyson will replace it with a functional replacement part).
WHAT IS NOT COVERED
Dyson shall not be liable for costs of repair or replacement of a product incurred
as a result of:
Normal wear and tear (e.g fuse, belt, brush bar).•
Industrial use of the vacuum cleaner such as vacuuming gyprock dust or builders•
dust may void your guarantee.
Accidental damage, faults caused by negligent use or care, neglect, careless•
operation or handling of the vacuum cleaner which is not in accordance with the
Dyson Operating Manual.
Blockages – please refer to the Dyson Operating Manual for details on how to•
unblock your vacuum cleaner.
Use of the vacuum cleaner for anything other than normal domestic purposes in•
the country of purchase.
Use of parts not assembled or installed in accordance with the instructions of•
Dyson.
Use of parts and accessories other than those produced or recommended•
by Dyson.
External sources such as transit damage or weather.•
Repairs or alterations carried out by parties other than Dyson or its•
authorised agents.
If you are in any doubt as to what is covered by your guarantee, please call the
Dyson Customer Care Helpline on:
Australia 1800 239 766
New Zealand 0800 397 667
Remember: Always disconnect plug from mains before inspecting for problems.
If your vacuum cleaner will not operate, first check the mains socket has•
electricity supply and that the plug is properly inserted into the socket.
Sucking up certain items such as stockings, clippings of cloth, sizeable pieces of•
paper etc may block the hose or ducts. Should a blockage occur, first disconnect
the vacuum cleaner from the electricity supply and refer to the ‘blockage’
section.
Never pick up hot cinders or lit cigarette ends.•
Do not attempt to pick up water with your Dyson vacuum cleaner. It has not•
been designed as a wet pick-up cleaner.
If you are still experiencing problems with your Dyson vacuum cleaner, please•
call the Dyson Customer Care Helpline on:
Australia 1800 239 766
New Zealand 0800 397 667
ABOUT YOUR PRIVACY
Dyson may use this information for future marketing and research purposes
(including sending commercial electronic messages) and may disclose it to
third parties for the purposes of providing the services you have requested or
to our business partners or professional advisers. If you wish to access your
personal information or see our full privacy policy, please contact us at
[email protected].au
CONFORMITY INFORMATION
A sample of this product has been tested and found to be in conformity with the
following European Directive: 2006/95/EC Low voltage Directive, 93/68/EEC
CE Marking Directive, 2004/108/EC EMC Directive.
DYSON CUSTOMER CARE
If you have a query about your Dyson vacuum cleaner call the Dyson Customer
Care Helpline and quote your serial number, or contact us via the Dyson
website. The serial number can be found behind the clear bin.
Most queries can be solved over the phone by one of our Dyson Customer Care
Helpline staff.
If your Dyson vacuum cleaner needs a service, call the Dyson Customer Care
Helpline so we can discuss the available options.
PRODUCT INFORMATION
Net weight: 8.33kg, Rated power: 1400W.
Please note: Small details may vary from those shown.
This product is protected by the following intellectual property rights:
PATENT/PATENT APPLICATION NUMBERS
EP 1119282, US 6,519,807, EP 1268076, US 6835222, EP 1361813,
US 7290309, EP 1370172, US 6991666, EP 1361812, US 7278181, EP 1361814,
US 7018439, EP 1361815, US 6974488, EP 04768834.6,
US 2007-0079579, US 2008-0105510, WO 2005/107553, EP 05757418.8,
US 11/631,109, GB 241296, EP 05757445.1, US 11/632,851, GB 2422093,
EP 06700228.7, US 2008-000004, GB 2440718, WO 2008/017803,
GB 2440716, WO 2008/017806, GB 2440515, WO 2008/015377,
GB 2440717, WO 2008/017804, WO 2008/017801, GB 2440514,
WO 2008/015378, GB 2440715, WO 2008/017802.
Equivalent patents, registered designs and applications exist in other countries.

www.dyson.com
Dyson Customer Care
If you have a question about your Dyson vacuum cleaner, call
the Dyson Customer Care Helpline with your serial number and
details of where and when you bought the cleaner, or contact us
via the Dyson website. The serial number can be found on the
main body of the vacuum cleaner behind the clear bin.
JN.23825 PN.08447-01-05 31.03.09
AU Dyson Customer Care
[e-mail]
1800 239 766
Dyson Appliances (Aust) Pty Ltd.,
PO Box 2835,
Taren Point, NSW 2229,
Australia
www.dyson.com.au
NZ Dyson Customer Care
[e-mail]
0800 397 667
Avery Robinson Ltd.,
Unit F, 151D Marua Road,
Ellerslie, Auckland 1051,
New Zealand
www.dyson.co.nz
IMPORTANT!
WASH FILTER
Wash filter with cold water at least every 6 months.
6
months

1 This vacuum cleaner is…
My first vacuum cleaner
A replacement vacuum cleaner
An additional vacuum cleaner
2 Which brand of cleaner are you replacing or adding to?
Dyson Electrolux
Hoover LG
Miele Panasonic
Samsung Nilfisk
Vax Kambrook
Volta Wertheim
Other, please specify
3 Why did you choose to buy a Dyson vacuum cleaner?
(Please rank in order, 1-5. 1 being the most important).
Dyson reputation
Good for pet hair pick-up
Performs consistently well
No loss of suction
Previous experience of Dyson
Good for people suffering from asthma and allergies
Features
HEPA filtration
Hygienic and germ free cleaning
Price/special offer
Wanted a bagless cleaner
Compact and easy to store
Store staff recommendation
Picks up more dust than others
Latest model/technology
Reliability/quality
Friend/family recommendation
Other
4 Where did you first hear about the Dyson model you bought?
From friends and family
Saw it on the internet
From TV/a magazine advert
Saw it in a store catalogue
Saw it in a store
Recommended by salesperson
5 Do you own a Dyson handheld?
Yes No
6 What is your average household income?
Less than $45,000
Between $45,000 – $74,000
Between $75,000 – $100,000
Over $100,000
7 Do you have any household pets?
Dog Cat
No Other
8 Does anyone in your household suffer from any of the following?
Asthma Allergies
No
9 To which age group do you belong?
16 – 24 25 – 34
35 – 44 45 – 54
55 – 64 65+
10 Would you recommend a Dyson vacuum cleaner to your family
and friends?
Yes No
11 Do you have children?
Pre-school Aged 5-17 years
Aged +17 years Children no longer at home
Pregnant No children
12 Which best describes your house?
(Tick one from each column).
Own house Up to 2 beds
Rented house 3-4 beds
Own apartment/villa More than 4 beds
Rented apartment/villa
Live with parents
Share accommodation
QUESTIONNAIRE
Please take a few moments to answer our questions.
They will help us develop new products for the future.
THANK YOU FOR YOUR TIME

REGISTER
BY MAIL
Complete and return
the form to Dyson in the
envelope supplied.
REGISTER
BY PHONE
Call our dedicated Helpline
REGISTER
ONLINE
Visit our website to register your
full parts and labour guarantee
online (Australia only).
www.dyson.com.au/register
AU 1800 239 766
NZ 0800 397 667
3 EASY WAYS TO REGISTER YOUR 2 YEAR GUARANTEE
GUARANTEE FORM
Title Surname
First name
Telephone Mobile
e-mail
Postcode
Address
Date of purchase // Country of purchase Australia New Zealand
Privacy Act
Dyson may use this information for future marketing and research purposes (including sending
commercial electronic messages) and may disclose it to third parties for the purposes of providing the
services you have requested or to our business partners or professional advisers.
If you wish to access your personal information or see our full privacy policy, please contact us at
[e-mail]
If you do not wish to receive marketing information by these methods from Dyson, please tick this
box.
Serial number
Australia only:
Register for your filter wash email reminder at [email protected]