Eaton 10000HXL31 User manual

Table of Contents
www.eaton.com/dxups
USER MANUAL
ON LINE UPS
10000HXL31/15000HXL31/20000HXL31
Uninterruptible Power Supply

Table of Contents
1. Brief introduction
1.1 System and model description---------------------------------------------------------------------1
1.2 Description of commonly used symbols---------------------------------------------------------2
1.3 Appearance---------------------------------------------------------------------------------------------3
1.4 Product specification and performance----------------------------------------------------------4
 General specification
 Electric performance
 Operating environment
2. Installation
2.1 Unpacking & Inspection-------------------------------------------------------------------------- ---5
2.2 Input and output power cords and protective earth installation----------------------------5
2.3 Operating procedure for connecting the long backup time model UPS with the
external battery ---------------------------------------------------------------------------------------8
2.4 Parallel operation--------------------------------------------------------------------------------------9
3. Operation and operating mode
3.1 Operation------------------------------------------------------------------------------------------------12
3.2 Operating mode--------------------------------------------------------------------------------------- 13
4. Battery maintenance----------------------------------------------------------------------------------17
5. Notes for battery disposal and battery replacement ------------------------------------- 18
6. Trouble shooting --------------------------------------------------------------------------------------19
Appendix 1 Display panel --------------------------------------------------------------------------------21
Appendix 2 The corresponding form of the LED display--------------------------------------22

1. Brief introduction
--1--
1.1 System and model description
This Online Series is an uninterruptible power supply incorporating double-conversion
technology. It provides perfect protection specifically for computer equipment,
communication systems to computerized instruments.
Its true online double-conversion design eliminates all mains power disturbances. A rectifier
converts the alternating current from the utility power to direct current. This direct current
charges the batteries and powers the inverter. On the basis of this DC voltage, the inverter
generates a pure sinusoidal AC voltage, which is constantly powering the loads.
Computers and Peripherals are thus powered entirely by the UPS. In the event of power
failure, the maintenance-free batteries power the inverter.
This manual is designed for the product that the model designation rules as followed:
The description followed in this text is make example with Eaton DX 10000HXL, DX
15000HXL and DX 20000HXL.
This manual is applicable to the following models:
1) The 10000HXL31 is a three-phase input and single-phase output long backup time
model, which is able to connect with the external battery bank.
2) The 15000HXL31 is a three-phase input and single-phase output long backup time
model, which is able to connect with the external battery bank.
3) The 20000HXL31 is a three-phase input and single-phase output long backup time
model, which is able to connect with the external battery bank.
Eaton E Series DX 1000H (X) (XL)
Brand name
UPS series
Output capacity(VA)
Code Batteries internal or external
Nil Standard model with batteries internal
XL Long backup time model with batteries external
Code Receptacle and plut type
BBrazilian type
IIndian type
... ..
Code Voltage level
H220/230/240V
L110/ 115 /120V

1. Brief introduction
--2--
1.2 Description of commonly used symbols
The following symbols will be used in this manual and may appear during the course
of your practical applications. Therefore, all users should be familiar with them and
understand their meanings.
Recyclable
Do not dispose with ordinary trash

1. Brief introduction
--3--
1.3 Appearance
The method, type and appearance of the input socket and output socket are vary with different areas
and different client, the appearance of the products is based on what it is.
BACK VIEW of 10000HXL31
Fan
Cable tying
Intelligent slot Parallel port
Maintenance switch
RS232
Input breaker
Terminal blocks
Input breaker
Fan
RS232
Cable tying
Terminal blocks
TB cover
Intelligent slot
Parallel port
External battery
socket
Maintenance
switch
BACK VIEW of 15000HXL31/20000HXL31

1. Brief introduction
--4--
1.4 Product specification and performance
General specification
Model 10000HXL31 15000HXL31 20000HXL31
Power Rating 10KVA/7KW 15KVA/10.5KW 20KVA/14KW
Frequency (Hz) 50/60Hz 50/60Hz 50/60Hz
Voltage (304-478)VAC (304-478)VAC (304-478)VAC
Input Current 50A max. 75A max. 100A max.
Voltage 240VDC 240VDC 240VDC
Battery Current 40A max 60A max 80A max
Voltage 220VAC 220VAC 220VAC
Output Current 45A 68A 91A
Dimension (WxDxH) mm 260x570x717 260x570x717 260x570x717
Weight (kg) 39 55 55
Electrical performance
Input
model Voltage Frequency Power Factor
10000/15000/20000 Three-phase(380VAC/220VAC) 46-54Hz/56-64Hz >0.95(Full
load)
Output
Voltage
Regulation
Power
Factor
Frequency
tolerance. Distortion Overload capacity Current
crest ratio
±1% 0.7 lag
Synchronized
50/60HZ(±4Hz) in
Line mode (AC
mode)
±0.1% of normal
frequency in
Battery mode
THD<2%
Full load
(Linear
Load)
105%-130% load transfers to
bypass mode after 10
minutes
>130% load transfers to
bypass mode after 1 second
and shutdown the output after
1 minute
3:1
maximum
Operating environment
Temperature Humidity Altitude Storage temperature
0°C-40°C <95% <1000m 0°C--40°
Note: if the UPS is installed or used in a place where the altitude is above than 1000m,
the output power must be derated in use, please refer to the following :
Altitude(M) 1000 1500 2000 2500 3000 3500 4000 4500 5000
Derating power 100% 95% 91% 86% 82% 78% 74% 70% 67%

2. Installation
--5--
2.1 Unpacking and inspection
1) Unpack the packaging and check the package contents. The shipping package
contains:
 A UPS
 An user manual
 A communication cable
 A battery cable (for 10000HXL31 only)
2) Inspect the appearance of the UPS to see if there is any damage during transportation.
Do not turn on the unit and notify the carrier and dealer immediately if there is any
damage or lacking of some parts.
2.2 Input and output power cords and protective earth ground installation
1. Notes for installation
1) The UPS must be installed in a location with good ventilation, far away from water,
inflammable gas and corrosive agents.
2) Ensure the air vents on the front and rear of the UPS are not blocked. Allow at
least 0.5m of space on each side.
3) Condensation to water drops may occur if the UPS is unpacked in a very low
temperature environment. In this case it is necessary to wait until the UPS is fully
dried inside out before proceeding installation and use. Otherwise there are
hazards of electric shock.
2. Installation
Installation and wiring must be performed in accordance with the local electric code
and the following instructions by professional personnel.
For safety, please cut off the mains power switch before installation. The battery
breaker also needs to be cut off if it is a long backup time model (“XL” model).
1) Open the terminal block cover located on the rear panel of the UPS, please refer
to the appearance diagram)
2) For 10000HXL31, it is recommended to select the UL1015 8AWG(10mm2) wire or
other insulated wire which complies with AWG Standard for the UPS input and
output wirings.
3) For 15000HXL31/20000HXL31, it is recommended to select the UL1015
6AWG(25mm2) wire or other insulated wire which complies with AWG Standard
for the UPS input and output wirings.

2. Installation
--6--
Note: Do not use the wall receptacle as the input power source for the UPS, as its
rated current is less than the UPS’s maximum input current. Otherwise, the receptacle
may be burned and destroyed.
4) Connect the input and output wires to the corresponding input and output
terminals according to the following diagram.
Note: you must make sure that the input and output wires and the input and output
terminals are connected tightly
5) The protective earth ground wire refers to the wire connection between the
equipment which consumes electric equipment and the ground wire. The wire
diameter of protective earth ground wire should be at least as above mentioned
for each model and green wire or green wire with yellow ribbon wire is used.
6) After having completed the installation, make sure the wiring is correct.
7) Please install the leak current protective breaker at the output power distribution
panel of the UPS if necessary.
8) To connect the load with the UPS, please turn off all the loads first, then perform
the connection and finally turn on the loads one by one.
9) No matter the UPS is connected to the utility power or not, the output of the UPS
may have electricity. The parts inside the unit may still have hazardous voltage
after turning off the UPS. To make the UPS have no output, power off the UPS,
and then disconnect the utility power supply.
10) Suggest charging the batteries for 8 hours before use. After connection, turn the
bypass breaker in the “ON” position, the UPS will charge the batteries
automatically. You can also use the UPS immediately without charging the
batteries first, but the backup time may be less than the standard value.
11) If it is necessary to connect the inductance load such as a monitor or a laser
printer to the UPS, the start-up power should be used for calculating the capacity
of the UPS, as its start-up power consumption is too big when it is started.

2. Installation
--7--
Input Ground
Input Neutral
Input Line wire A
Input Line wire B
Input Line wire C
Output Ground
Output Neutral
Output Line
JP2
JP1
Important notes: If the UPS is used in single mode, JPI and JP2 must be
connected by 10AWG(6mm2). If the UPS is used in parallel mode, the Jumper
between JP1 and JP2 must be removed.
Important notes: If the UPS is used in single mode, JPI and JP2 must be
connected. If the UPS is used in parallel mode, the Jumper between JP1 and JP2
must be removed.
Input and output Terminal Block wiring diagram of 10000HXL31
Input Line wire C
Input Ground
Input Neutral
Input Line wire B
Input Line wire A
Output Neutral
Output Ground
Battery “＋”
Battery “－”
Output Line
Input and output Terminal Block wiring diagram of 15000HXL31/20000HXL31

2. Installation
--8--
2.3 Operating procedure for connecting the long backup time model UPS with the
external battery
1. The nominal DC voltage of external battery pack is 240VDC. Each battery pack
consists of 20 pieces of 12V maintenance free batteries in series. To achieve longer
backup time, it is possible to connect multi-battery packs, but the principle of “same
voltage, same type” should be strictly followed.
2. The connector of the external battery cable is used to plug into the external battery
socket of the UPS, the other end of the external battery cable is made of three open
wires with ring terminals to connect with the external battery pack(s). The procedure
of installing battery bank should be complied with strictly. Otherwise you may
encounter the hazardous of electric shock.
1) A DC breaker must be connected between the battery pack and the UPS. The
capacity of breaker must be not less than the data specified in the general
specification.
2) Set the battery pack breaker in ”OFF” position and connect the 20 pieces of batteries
in series.
3) You must connect the external battery cable to the battery first, if you connect the
cable to the UPS first, you may encounter the hazardous of electric shock. The
positive pole of the battery is connected to the 10000HXL31 in parallel with blue and
brown wires; the negative pole of the battery is connected to the 10000HXL31 in
parallel with black and white wires; the green and yellow ribbon wire is connected to
the ground of the battery cabinet. For 15000HXL31/20000HXL31, the connection of
battery wire is the same as that of input and output wire, and a green or green and
yellow ribbon wire UL1015 6AWG (25mm2) must be connected between the input
protective earth terminal and the battery cabinet.
3. To complete the connection by plugging the connector of the external battery cable
into the external battery socket of the UPS. Do not attempt to connect any loads to
the UPS now. You should connect the input power wire to the right position first. And
then set the breaker of the battery pack in the “ON” position. After that, set the
bypass breaker in the “ON” position. The UPS begins to charge the battery packs at
the time.
The blue & brown wires for connection to the positive terminal of the battery pack
The black & white wires for
connection to the negative
terminal of the battery pack
The green and yellow ribbon wire for connection to
the ground of the battery cabinet
The receptacle for
connecting the UPS
The external battery cable diagram for10000HXL31

2. Installation
--9--
2.4 Parallel operation
1. Brief introduction of the redundancy
N+X is currently the most reliable power supply structure. N represents the minimum
UPS number that the total load needs; X represents the redundant UPS number, i.e.
the fault UPS number that the system can handle simultaneously. The bigger the X is,
the higher reliability of the power system is. For occasions where reliability is highly
depended on, N+X is the optimal mode.
As long as the UPS is equipped with parallel cables, up to 3 UPSs can be connected in
parallel to realize output power sharing and power redundancy.
2. Parallel installation
1) Users need to opt a standard 25-pin communication cable, which should have 25
cores, corresponding stitches and shield, as the UPS parallel cable. The length of the
parallel cable is appropriate to be less than 3 m.
2) Strictly follow the stand-alone wiring requirement to perform the input wiring of each
UPS.
3) Connect the output wires of each UPS to an output breaker panel.
4) Disconnect the Jumper on JP1 and JP2 of the terminal block first, and connect each
output breaker to a main output breaker and then to the loads.
*The requirement of the output wiring is as follows:
 When the distance between the UPSs in parallel and the breaker panel is less than 20
meters, the difference between the wires of input & output of the UPSs is required to
be less than 20%;
 When the distance between the UPSs in parallel and the breaker panel is greater than
20 meters, the difference between the wires of input & output of the UPSs is required
to be less than 10%.
3. Operation and maintenance
1) To perform the general operation, follow the stand-alone operating requirement;
2) Startup: The units transfer to INV mode simultaneously as they start up sequentially
in utility power mode;
Shutdown: the units shut down sequentially
in INV mode. When the last one completes
the shutdown action, each unit will shut down
the inverter simultaneously and transfer to
bypass mode.

2. Installation
--10--
In Parallel Wiring Diagram of 10000HXL31

2. Installation
--11--
In Parallel Wiring Diagram of 15000HXL31/20000HXL31

3. Operation and Operating mode
--12--
It is easy to operate the equipment, with no previous training. You just need to read
through this manual and operate according to the instructions in it. The meaning of the
LED indicators, please refer to the appendix 1 “Display panel”
3.1 Operation
1. Turn on the UPS with utility power supplied (in Line mode/AC mode)
1) After you make sure that the power supply connection is correct, set the bypass
breaker and the input breaker in the “ON” position first. At this time the fan
rotates and the UPS supplies power to the load via the bypass. The UPS operates
in Bypass mode.
2) To power on the UPS by simply pressing the “ON” button continuously for more
than one second. When being powered on, the UPS will perform self-diagnosis,
with the load/battery level LEDs turned on and then off one after another in
ascending order. A few seconds later, the INV LED is turned on, the UPS is
already running in Utility Power mode. If the utility power is abnormal, the UPS will
operate in battery mode without output interruption of the UPS.
2. Turn on the UPS with no utility power supplied (in Battery mode)
1) Press the “ON” button continuously for more than one second to power on the
UPS. For long back up time model (“XL” model), please make sure that the
battery breaker is in “ON” position.
2) During the course of starting up, the UPS has the same action as if it is connected
to utility power except that the utility power LED is not turned on and the battery
LED is turned on instead.
3. Turn off the UPS with utility power supplied (in Line mode/AC mode)
1) Press the “OFF” button continuously for more than 1 second to turn off the inverter
of the UPS immediately.
2) When being powered off, the UPS will perform self-diagnosis, the Load/Battery
level LEDs will be turned on and then off one after another in ascending order,
then the INV LED will be turned off and Bypass LED will be turned on. The UPS is
working in Bypass mode.
3) Upon completion of the above to turn it off, output of electric current of the UPS is
still present. In order to cut off the output from the UPS, simply cut off the utility
power supply and the UPS will perform self-diagnosis, finally not any display is
shown on the display panel and no voltage output is available from the UPS
output.

3. Operation and Operating mode
--13--
4.Turn off the UPS with no utility power supplied (in Battery mode)
1) Press the “OFF” button continuously for more than one second to power off the
UPS.
2) When being powered off, the UPS will perform self-diagnosis, the Load/Battery
level LEDs will be turned on and then off one after another in ascending order.
Finally not any display is shown on the display panel and no voltage is available
from the UPS output.
Suggestions: Please turn off the connected loads before turning on the UPS and turn
on the loads one by one after the UPS is working in INV mode. Turn off all of the
connected loads before turning off the UPS.
3.2 Operating mode
1. Utility power mode
The display panel in utility power mode is shown in the following diagram. The utility
power LED and the INV LED are turned on. The load level LEDs will be turned on in
accordance with the load capacity connected.
1) If the battery LED is turned on and the utility power LED flashes, it indicates the
voltage or frequency of the utility power has exceeded the normal range, the UPS
operates in battery mode.
2) If output overloaded is over 105%, the load level LEDs will be turned on and alarm
will keep twice every second. You should get rid of some unnecessary loads one by
one to decrease the loads connected to the UPS less than 90% of its nominal power
capacity.
Note: Please follow the following steps to connect the generator:
 Activate the generator and wait until the operation is stable before supplying power
of the generator to the UPS (be sure that the UPS is in idle mode). Then turn on the
Fig 3-1 The utility power mode

3. Operation and Operating mode
--14--
UPS according to the start-up procedure. After the UPS is turned on, then the loads
can be connected to the UPS one by one.
 The power capacity of the AC generator should be at least twice of the UPS capacity.
2. Battery mode
The display panel in battery mode is shown in the following diagram Fig.3-2. The battery
LED and the INV LED are turned on. The displayed number of the battery level LEDs will
be turned on in accordance with the battery capacity. Note that the load level LEDs in
utility power mode will indicate the level of the battery capacity in battery mode instead.
1) When the UPS is running in battery mode, the buzzer beeps once every 4 seconds.
If the “ON” button on the front panel is pressed for more than 1 second again, the
buzzer will stop beeping (in silence mode). Press the “ON” button once again for
more than one second to resume the alarm function.
2) When the battery capacity decreases, the number of the battery capacity LEDs
turned on will be reduced. If the battery voltage descends to the alarm level, the
buzzer will beep once every second to remind the users of in sufficient battery
capacity and the UPS is soon going to shut down automatically. Then the load
operations should be carried out promptly and the loads should be eliminated one
by one.
3. Bypass mode
The display panel in bypass mode is shown in the following diagram Fig.3-3. The utility
power LED and the bypass LED are lit. The displayed number of the load LEDs will be
turned on in accordance with the load capacity connected. The UPS will beep once every
2 minutes in bypass mode.
1) The utility power LED flashes, it shows that the voltage or frequency of the utility
Fig 3-2 Battery mode diagram

3. Operation and Operating mode
--15--
power has exceeded the normal range of the UPS.
2) Other indications on the display panel are the same in utility mode.
3) The UPS does not have the backup function when it is in bypass mode. The power
used by the load is supplied from the utility power via internal filter.
4. Abnormality mode
In case the fault LED is turned on when the UPS is in use, it shows that the UPS is
operating in abnormal mode. Please refer to the troubleshooting in section 6 for detail.
5. Communication Port
Intelligent slot
This series is equipped with an intelligent slot for Webpower (optional accessory) or
other optional card to achieve remote management of the UPS through internet /
intranet. Please contact your local distributor for further information.
RS232 interface
1) The following are the descriptions and pin assignment of RS232 DB-9 port:
Baud rate: 2400bps
Data bit: 8 bit
Ending bit:1bit
Parity bit: None
Fig 3-3 UPS bypass mode diagram
RS232 Interface

3. Operation and Operating mode
--16--
DB-9 pin assignment:
Pin number Function description I/O
3 Rx input
2 Tx output
5 Ground GND
Optional AS400 interface
This optional AS400 card provides dry contact closure signal “OPEN” or “CLOSE”.
Following are the pin assignment and the descriptions of AS400 card:
PIN1: UPS failure (normally open, active close)
PIN2: summary alarm
PIN3: ground
PIN4: Remote shutdown
PIN5: Common
PIN6: Bypass active (relay close)
PIN7: Battery low
PIN8: UPS On (relay close)
PIN9: Utility Power failure (normally open, active close)
AS400 Interface

4. Battery maintenance
--17--
 This series UPS only requires minimal maintenance. The battery used for standard
models are value regulated sealed lead-acid maintenance free battery. These
models require minimal repairs. The only requirement is to charge the UPS
regularly in order to maximize the expected life of the battery. When being
connected to the utility power, whether the UPS is turned on or not, the UPS keeps
charging the batteries and also offers the protective function of overcharging and
over-discharging.
 The UPS should be charged once every 4 to 6 months if it has not been used for a
long time.
 In the regions of hot climates, the battery should be charged and discharged every
2 months. The standard charging time should be at least 12 hours.
 Under normal conditions, the battery life lasts 3 to 5 years. In case if the battery is
found not in good condition, earlier replacement should be made. Battery
replacement should be performed by qualified personnel.
 Replace batteries with the same number and same type of batteries.
 Do not replace the battery individually. All the batteries should be replaced at the
same time following the instructions of the battery supplier.
 Normally, the batteries should be charged and discharged once every 4 to 6
months. Charging should begin after the UPS shuts down automatically in the
course of discharging, the standard charging time for the standard UPS should be
at least 12 hours.

5. Notes for battery disposal and battery replacement
--18--
1) Before disposing of batteries, remove conductive jewelry such as necklace, wrist
watches and rings.
2) If it is necessary to replace any connection cables, please purchase the original
materials from the authorized distributors or service centers, so as to avoid overheat or
spark resulting in fire due to insufficient capacity.
3) Do not dispose of batteries or battery packs in a fire, they may explode.
4) Do not open or mutilate batteries, released electrolyte is highly poisonous and
harmful to the skin and eyes.
5) Do not short the positive and negative of the battery electrode, otherwise, it may
result in electric shock or fire.
6) Make sure that there is no voltage before touching the batteries. The battery circuit is
not isolated from the input potential circuit. There may be hazardous voltage between
the battery terminals and the ground.
7) Even though the input breaker is disconnected, the components inside the UPS are
still connected with the batteries, and there are potential hazardous voltages. Therefore,
before any maintenance and repairs work is carried out, switch off the breaker of the
battery pack or disconnect the jumper wire of connecting between the batteries.
8) Batteries contain hazardous voltage and current. Battery maintenance such as the
battery replacement must be carried out by qualified personnel who are knowledgeable
about batteries. No other persons should handle the batteries.