Eaton Powerware 9355 User manual

Powerware 9355 UPS
10/15 kVA
User’s Guide
®

Class A EMC Statements
FCC Part 15
NOTE This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to
part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference
when the equipment is operated in a commercial environment. This equipment generates, uses, and can radiate
radio frequency energy and, if not installed and used in accordance with the instruction manual, may cause harmful
interference to radio communications. Operation of this equipment in a residential area is likely to cause harmful
interference in which case the user will be required to correct the interference at his own expense.
ICES-003
This Class A Interference Causing Equipment meets all requirements of the Canadian Interference Causing
Equipment Regulations ICES-003.
Cet appareil numérique de la classe A respecte toutes les exigences du Reglement sur le matériel brouilleur du
Canada.
IEC 62040-2
Some configurations are classified under IEC 62040-2 as “Class-A UPS for Unrestricted Sales Distribution.” For
these configurations, the following applies:
WARNING This is a Class A-UPS Product. In a domestic environment, this product may cause radio interference, in
which case, the user may be required to take additional measures.
Powerware, ABM, and Powerware Hot Sync are registered trademarks and X-Slot, ConnectUPS, and LanSafe are
trademarks of Eaton Power Quality Corporation.
Greenlee is a registered trademark of Greenlee Textron. Modbus is a registered trademark of Modicon.
ECopyright 2005 Eaton Corporation, Raleigh, NC, USA. All rights reserved. No part of this document may be
reproduced in any way without the express written approval of Eaton Corporation.

Requesting a Declaration of Conformity
Units that are labeled with a CE mark comply with the following harmonized standards and EU directives:
SHarmonized Standards: IEC 62040-1-1 and IEC 62040-2; IEC 60950 Third Edition
SEU Directives:
73/23/EEC, Council Directive on equipment designed for use within certain
voltage limits
93/68/EEC, Amending Directive 73/23/EEC
89/336/EEC, Council Directive relating to electromagnetic compatibility
92/31/EEC, Amending Directive 89/336/EEC relating to EMC
The EC Declaration of Conformity is available upon request for products with a CE mark. For copies of the EC
Declaration of Conformity, contact:
Eaton Power Quality Oy
Koskelontie 13
FIN-02920 Espoo
Finland
Phone: [phone]
Fax: [phone]

Special Symbols
The following are examples of symbols used on the UPS or accessories to alert you to important
information:
RISK OF ELECTRIC SHOCK - Indicates that a risk of electric shock is present and the
associated warning should be observed.
CAUTION: REFER TO OPERATOR’S MANUAL - Refer to your operator’s manual for
additional information, such as important operating and maintenance
instructions.
This symbol indicates that you should not discard the UPS or the UPS batteries
in the trash. This product contains sealed, lead-acid batteries and must be
disposed of properly. For more information, contact your local recycling/reuse or
hazardous waste center.
This symbol indicates that you should not discard waste electrical or electronic
equipment (WEEE) in the trash. For proper disposal, contact your local
recycling/reuse or hazardous waste center.
ON - Indicates that the switch is in the ON position.
OFF - Indicates that the switch is in the OFF position.
PHASE - The word “phase.”

EATON Powerware®9355 UPS (10/15 kVA) User’s Guide S164201594 Rev C www.powerware.com i
Table of Contents
1 Introduction 1.........................................................
2 Safety Warnings 5.....................................................
3 UPS Setup 9..........................................................
Inspecting the Equipment 9................................................................
Floor Loading 10........................................................................
Clearances 10..........................................................................
Unloading the Cabinet(s) 11................................................................
Three-High Cabinets or Two-High EBMs 11...................................................
Two-High UPS Cabinets 15..............................................................
Selecting an Installation Option 18...........................................................
4 UPS Installation 19......................................................
5 Wall-Mounted Bypass Switch Installation 29.................................
6 Stabilizing the Cabinet 41................................................
7 Extended Battery Module Installation 45.....................................
8 Communication 49......................................................
Installing Communication Options and Control Terminals 50.........................................
Communication Options 53.................................................................
DB-9 Communication Port 53.............................................................
X-Slot Cards 54......................................................................
Remote Monitor Panel 56...............................................................
Industrial Relay Card 60................................................................
Powerware LanSafe Power Management Software 61..........................................
Control Terminals 62.....................................................................
Remote Emergency Power-off 63..........................................................
Relay Output Contacts 64...............................................................
Programmable Signal Inputs 64...........................................................

TABLE OF CONTENTS
EATON Powerware®9355 UPS (10/15 kVA) User’s Guide S164201594 Rev C www.powerware.com
ii
9 Operation 67...........................................................
Control Panel Functions 67.................................................................
Changing the Language 68..............................................................
Display Functions 68...................................................................
User Settings 70......................................................................
Initial Startup 72........................................................................
UPS Startup 72.........................................................................
Normal Mode Startup 73................................................................
Starting the UPS on Battery 74...........................................................
Internal Bypass Startup 75..............................................................
UPS Maintenance Bypass Startup 76.......................................................
Wall-Mounted Maintenance Bypass Startup 76...............................................
Configuring the UPS for EBMs 77............................................................
UPS Shutdown 78.......................................................................
10 UPS Maintenance 79....................................................
UPS and Battery Care 79..................................................................
Storing the UPS and Batteries 79..........................................................
When to Replace Batteries 80...............................................................
Recycling the Used Battery or UPS 80.........................................................
Using the UPS Maintenance Bypass Switch 81...................................................
Using the Wall-Mounted Bypass Cabinet 83.....................................................
11 Specifications 85.......................................................
12 Troubleshooting 91......................................................
Typical Alarms and Conditions 91............................................................
Silencing the Alarm 92....................................................................
Service and Support 93...................................................................
13 Limited Warranty 95.....................................................

EATON Powerware®9355 UPS (10/15 kVA) User’s Guide S164201594 Rev C www.powerware.com 1
Chapter 1 Introduction
The Powerware®9355 uninterruptible power supply (UPS) is a true
online, double-conversion three-phase system that can be used to
prevent loss of valuable electronic information and minimize equipment
downtime. It is ideal for protecting essential information technology and
electrical engineering infrastructure in corporate, telecom, health care,
banking, and industrial applications.
The Powerware 9355 UPS continually monitors incoming electrical
power and removes the surges, spikes, sags, and other irregularities
that are inherent in commercial utility power. Working with a building’s
electrical system, the UPS supplies clean, consistent power that
sensitive electronic equipment requires for reliable operation. During
brownouts, blackouts, and other power interruptions, batteries provide
emergency power to safeguard operation.
With the Powerware 9355 UPS, you can safely eliminate the effects of
electrical line disturbances and guard the integrity of your systems and
equipment. Figure 1 shows the Powerware 9355 UPS and an optional
Extended Battery Module (EBM).
Figure 1. The Powerware 9355 UPS and EBM (3-High Cabinets Shown)

INTRODUCTION
EATON Powerware®9355 UPS (10/15 kVA) User’s Guide S164201594 Rev C www.powerware.com
2
Providing outstanding performance and reliability, the Powerware 9355
UPS’s unique benefits including the following:
SOnline UPS design with pure sine wave output. The UPS filters and
regulates incoming AC power and provides consistent power to your
equipment without draining the battery.
SMore wattage in less space with a 0.9 power factor—protecting more
equipment and leaving more room for expansion.
SA UPS maintenance bypass switch that provides a
Make-Before-Break (MBB) wrap-around bypass for UPS maintenance
or service without shutting down the load.
SSupport for Powerware Hot Sync®paralleling of multiple modules for
redundancy or extra capacity.
SInput current total harmonic distortion (THD) of less than five percent,
using active input power factor correction.
SABM®technology that uses advanced battery management to
increase battery service life, optimize recharge time, and provide a
warning before the end of useful battery life.
SUp to three hours of extended runtime with added EBMs.
SAdvanced power management with the Software Suite CD for
graceful shutdowns and power monitoring.
SEmergency shutdown control through the remote emergency
power-off (REPO) port.
SStart-on-battery capability for powering up the UPS even if utility
power is not available.
SStandard communication options with a DB-9 serial port, relay output
contacts, and programmable signal inputs.
SOptional X-Slottcards with enhanced communication capabilities for
increased power protection and control.

INTRODUCTION
EATON Powerware®9355 UPS (10/15 kVA) User’s Guide S164201594 Rev C www.powerware.com 3
The following options for the Powerware 9355 are available:
SRemote Monitor Panel (RMP)
The optional RMP provides monitoring of the operational status and
alarm condition of the UPS from virtually any location within the
facility. You can install multiple RMPs at remote locations to increase
your monitoring capabilities.
SPower Distribution Module (PDM)
The optional PDM comes equipped with several different types of
output receptacles.
SParallel Tie Cabinet
An optional parallel system with up to four UPSs can be installed to
provide a parallel capacity and/or redundant system. This load sharing
system provides more capacity than a single UPS and can provide
backup, depending on the load and configuration. In addition, when
one UPS is taken out of service for maintenance or is not operating
properly, a redundant UPS continues to supply uninterrupted power
to the critical load. A parallel Powerware Hot Sync Computer Area
Network (CAN) Bridge Card provides connectivity for system
metering and operational mode control. The parallel system consists
of two to four UPSs, each with a parallel CAN Bridge Card, and a
parallel tie cabinet. Refer to the Powerware 9355 Parallel UPS
(10/15 kVA) User’s Guide for more information.
SWall-Mounted Bypass Switch
The optional wall-mounted bypass switch is used to bypass the UPS
during maintenance or servicing, providing wrap-around bypass for
UPS service without shutting down the load.
SInput Isolation Transformer
The optional input isolation transformer is located at the bottom of a
3-high UPS model. The isolation transformer allows operation from a
480V or 600V 60-Hz source.
SSeismic Kit
The optional seismic kit secures the UPS and optional EBMs for
Zone 4 seismic installations.

INTRODUCTION
EATON Powerware®9355 UPS (10/15 kVA) User’s Guide S164201594 Rev C www.powerware.com
4

EATON Powerware®9355 UPS (10/15 kVA) User’s Guide S164201594 Rev C www.powerware.com 5
Chapter 2 Safety Warnings
IMPORTANT SAFETY INSTRUCTIONS
SAVE THESE INSTRUCTIONS
This manual contains important instructions that you should follow during installation and
maintenance of the UPS and batteries. Please read all instructions before operating the
equipment and save this manual for future reference.
DANGER
This UPS contains LETHAL VOLTAGES. All repairs and service should be performed by
AUTHORIZED SERVICE PERSONNEL ONLY. There are NO USER SERVICEABLE PARTS
inside the UPS.
WARNING
SThis UPS contains its own energy source (batteries). The UPS output may carry live
voltage even when the UPS is not connected to an AC supply.
STo reduce the risk of fire or electric shock, install this UPS in a temperature and humidity
controlled, indoor environment, free of conductive contaminants. Ambient temperature
must not exceed 40°C (104°F). Do not operate near water or excessive humidity (95%
maximum).
STo reduce the risk of fire, connect only to a circuit provided with 100 amperes maximum
branch circuit overcurrent protection in accordance with the National Electrical Code,
ANSI/NFPA 70.
SOutput overcurrent protection and disconnect switch must be provided by others.
CAUTION
SBatteries can present a risk of electrical shock or burn from high short circuit current.
Observe proper precautions. Servicing should be performed by qualified service
personnel knowledgeable of batteries and required precautions. Keep unauthorized
personnel away from batteries.
SProper disposal of batteries is required. Refer to your local codes for disposal
requirements.
SNever dispose of batteries in a fire. Batteries may explode when exposed to flame.

SAFETY WARNINGS
EATON Powerware®9355 UPS (10/15 kVA) User’s Guide S164201594 Rev C www.powerware.com
6
Consignes de Sécurité
CONSIGNES DE SÉCURITÉ IMPORTANTES
CONSERVER CES INSTRUCTIONS
CE MANUEL CONTIENT DES CONSIGNES DE SÉCURITÉ
IMPORTANTES
DANGER!
Cet onduleur contient des TENSIONS MORTELLES. Toute opération d’entretien et de
réparation doit être EXCLUSIVEMENT CONFIÉE A UN PERSONNEL QUALIFIÉ AGRÉÉ.
AUCUNE PIÈCE RÉPARABLE PAR L’UTILISATEUR ne se trouve dans l’onduleur.
WARNING
SCet onduleur renferme sa propre source d’énergie (batteries). Les prises de sortie
peuvent être sous tension même lorsque l’onduleur n’est pas branché sur le secteur.
SPour réduire les risques d’incendie et de décharge électrique, installer l’onduleur
uniquement à l’intérieur, dans un lieu dépourvu de matériaux conducteurs, où la
température et l’humidité ambiantes sont contrôlées. La température ambiante ne doit
pas dépasser 40 °C. Ne pas utiliser à proximité d’eau ou dans une atmosphère
excessivement humide (95 % maximum).
SLa protection contre une surintensité pour le(s) circuit(s) de sortie de courant alternatif
doit être fournie par un autre fournisseur.
SLes interrupteurs de déconnexion convenables pour le(s) circuit(s) de sortie de courant
alternatif doivent être fournie par un autre fournisseur.
ATTENTION!
SLes batteries peuvent présenter un risque de décharge électrique ou de brûlure par des
courts-circuits de haute intensité. Prendre les précautions nécessaires.
SUne mise au rebut réglementaire des batteries est obligatoire. Consulter les règlements
en vigueur dans votre localité.
SNe jamais jeter les batteries au feu. L’exposition aux flammes risque de les faire
exploser.

SAFETY WARNINGS
EATON Powerware®9355 UPS (10/15 kVA) User’s Guide S164201594 Rev C www.powerware.com 7
Advertencias de Seguridad
INSTRUCCIONES DE SEGURIDAD IMPORTANTES
GUARDE ESTAS INSTRUCCIONES
ESTE MANUAL CONTIENE INSTRUCCIONES DE SEGURIDAD
IMPORTANTES
PELIGRO
Este SIE contiene VOLTAJES MORTALES. Todas las reparaciones y el servicio técnico deben
ser efectuados SOLAMENTE POR PERSONAL DE SERVICIO TÉCNICO AUTORIZADO. No hay
NINGUNA PARTE QUE EL USUARIO PUEDA REPARAR dentro del SIE.
WARNING
SEste SIE contiene su propia fuente de energía (las baterías). Los receptáculos de salida
pueden transmitir corriente eléctrica aun cuando el SIE no esté conectado a un
suministro de corriente alterna (c.a.).
SPara reducir el riesgo de incendio o de choque eléctrico, instale este SIE en un lugar
cubierto, con temperatura y humedad controladas, libre de contaminantes conductores.
La temperatura ambiente no debe exceder los 40°C. No trabaje cerca del agua o con
humedad excesiva (95% máximo).
SLa protección contra exceso de corriente para el/los circuito(s) de CA de salida será
suministrada por terceros.
SLos interruptores de desconexión debidamente clasificados para el/los circuito(s) de CA
de salida serán suministrados por terceros.
PRECAUCIÓN
SLas baterías pueden presentar un riesgo de descargas eléctricas o de quemaduras
debido a la alta corriente de cortocircuito. Preste atención a las instrucciones
correspondientes.
SEs necesario desechar las baterías de un modo adecuado. Consulte las normas locales
para conocer los requisitos pertinentes.
SNunca deseche las baterías en el fuego. Las baterías pueden explotar si se las expone a
la llama.

SAFETY WARNINGS
EATON Powerware®9355 UPS (10/15 kVA) User’s Guide S164201594 Rev C www.powerware.com
8

EATON Powerware®9355 UPS (10/15 kVA) User’s Guide S164201594 Rev C www.powerware.com 9
Chapter 3 UPS Setup
This chapter describes:
SEquipment inspection
SFloor loading and clearances
SUnloading the cabinet(s)
The instructions are intended for the chief operator/system supervisor,
electrical consultants, and installation electricians. Local regulations and
electrical code must be followed during the UPS installation.
Inspecting the Equipment
If any equipment has been damaged during shipment, keep the shipping
and packing materials for the carrier or place of purchase and file a claim
for shipping damage. If you discover damage after acceptance, file a
claim for concealed damage.
To file a claim for shipping damage or concealed damage: 1) File with
the carrier within 15 days of receipt of the equipment; 2) Send a copy of
the damage claim within 15 days to your service representative.
NOTE Check the battery recharge date on the packaging label. If the date has expired and
the batteries were never recharged, do not use the UPS. Contact your service representative.

UPS SETUP
EATON Powerware®9355 UPS (10/15 kVA) User’s Guide S164201594 Rev C www.powerware.com
10
Floor Loading
When planning the installation, consider the UPS weight for floor
loading. The strength of the installation surface must be adequate for
point and distributed loadings. The approximate weights are shown in
the following table.
Standard Model Floor Loadings (2-High/3-High Cabinets)
Powerware 9355 Maximum
Weight Point Loading lb/in2(kg/cm2)
2-High UPS 381 lb (173 kg) 95 (6.7)
3-High UPS-32 587 lb (266 kg) 147 (10.3)
3-High UPS-64 619 lb (281 kg) 155 (10.9)
2-High EBM 480 lb (218 kg) 120 (8.4)
3-High EBM 710 lb (322 kg) 178 (12.5)
Clearances
The following clearances are recommended for the Powerware 9355
UPS:
From Front of Cabinet 36”(91.4 cm) working space
From Back of Cabinet 6”(15.2 cm) without PDM installed; with PDM installed,
clearance determined by customer-supplied mating plug

UPS SETUP
EATON Powerware®9355 UPS (10/15 kVA) User’s Guide S164201594 Rev C www.powerware.com 11
Unloading the Cabinet(s)
The following tools are required for unloading the cabinet(s):
S15 mm wrench or socket
S7 mm nut driver or socket
CAUTION
The UPS and EBM are heavy (see page 10). Unloading the cabinets requires at least two
people to safely remove the cabinets from the pallet.
To unload three-high cabinets or two-high EBMs, continue to the
following section. To unload two-high UPS cabinets, proceed to page 15.
Three-High Cabinets or Two-High EBMs
To remove a three-high cabinet or a two-high EBM from the shipping
pallet:
1. Remove the two M10 bolts securing the stabilizing bracket to the
pallet (see Figure 2).
M10 Bolts
Figure 2. Removing the Stabilizing Bracket Bolts

UPS SETUP
EATON Powerware®9355 UPS (10/15 kVA) User’s Guide S164201594 Rev C www.powerware.com
12
2. Remove the four M4 screws securing the stabilizing bracket to the
cabinet rear panel and remove the bracket (see Figure 3). Retain the
hardware for later use.
NOTE Be sure to retain the stabilizing bracket and hardware for later re-assembly onto the
cabinet.
3. Remove the front cover from the bottom cabinet to access the
front shipping bracket.
Press and release the handle latch at the bottom of the cover and
then lift the cover up and off the cabinet.
4. Remove the three M10 bolts securing the rear shipping pad to the
pallet and remove the shipping pad.

UPS SETUP
EATON Powerware®9355 UPS (10/15 kVA) User’s Guide S164201594 Rev C www.powerware.com 13
NOTE Hold the back of the cabinet so that the bolts can be removed easily without the
cabinet rolling backward.
5. Remove the two M10 bolts securing the front shipping bracket and
remove the bracket.
If needed, adjust the leveling feet to release the bracket.
Stabilizing Bracket
Front Shipping
Bracket
Shipping Pad
M4 Screws
M10 Bolts
M10 Bolts
Figure 3. Removing the Brackets and Shipping Pad
6. Reinstall the front cover removed in Step 3.
Hang the top edge of the cover on the cabinet first, then lower the
bottom edge and snap into place.

UPS SETUP
EATON Powerware®9355 UPS (10/15 kVA) User’s Guide S164201594 Rev C www.powerware.com
14
NOTE Be sure to support the front and back of the cabinet when rolling it off the pallet to
prevent tipping.
7. Slowly roll the cabinet toward the rear of the pallet. Once the pallet
tilts, continue rolling the cabinet down the pallet until the cabinet
touches the floor (see Figure 4).
If needed, adjust the leveling feet so that the cabinet will roll.
Figure 4. Unloading the Cabinet
8. With the cabinet supported, slowly pull the pallet away from the
cabinet (see Figure 5).
Figure 5. Removing the Pallet
9. Roll the cabinet to the desired location.
10. Continue to “Selecting an Installation Option” on page 18.