ElectrIQ IQOOL-SMART12HP User manual

USER MANUAL
electriQ WALL MOUNTED AIR CONDITIONER
WITH HEAT PUMP AND WIFI SMART APP
IQOOL-SMART12HP
Thank you for choosing electriQ
Please read this user manual before using this innovative Air Conditioner and keep it safe for future
reference.
Visit our page www.electriQ.co.uk for our entire range of Intelligent Electricals

CONTENTS
1
SAFETY INSTRUCTIONS
2
PRODUCT OVERVIEW
4
PRODUCT DIAGRAM
4
FEATURES
5
WHATS INCLUDED
5
INSTALLATION
6
TOOLS REQUIRED
6
INSTALLATION
7
OPERATION
10
CONTROL PANEL
10
REMOTE CONTROL
10
FUNCTIONS
10
WIFI SETUP AND SMART FEATURES
12
SETUP
12
CONTROLLING YOUR DEVICE THROUGH THE APP
17
SMART SCENES / AUTOMATION
19
TROUBLESHOOTING
22
TROUBLESHOOTING
22
ERROR CODES
23
TECHNICAL DATA
24
UK SUPPORT
25

SAFETY INSTRUCTIONS
2
IMPORTANT!
AIR CONDITIONERS MUST ALWAYS BE STORED AND TRANSPORTED
UPRIGHT, OTHERWISE IRREPARABLE DAMAGE MAY BE CAUSED TO
THE COMPRESSOR; IF IN DOUBT WE SUGGEST WAITING AT LEAST 24
HOURS FOLLOWING INSTALLTION BEFORE STARTING THE UNIT.
•Carefully read the instructions before installing and/or operating the
unit
•This appliance is for indoor use only.
•This unit must be only connected to a 220-240 V / 50 Hz earthed outlet.
•Installation must be in accordance with regulations of the country where the unit is
used.
•If you are in any doubt about the suitability of your electrical supply have it checked
and, if necessary, modified by a qualified electrician.
•This air conditioner has been tested and is safe to use. However, as with any electrical
appliance - use it with care.
•Disconnect the power from the appliance before dismantling, assembling or cleaning.
•Avoid touching any moving parts of the appliance.
•Never insert fingers, pencils or any other objects though the guard.
•This appliance is not intended for use by persons (including children) with reduced
physical, sensory or mental capabilities. It is also not intended for use by those with a
lack of experience and knowledge, unless they have been given supervision or
instruction concerning the use of the appliance by a person responsible for their safety.
•Do not leave children unsupervised with this appliance.
•Do not clean the unit by spraying it or immersing it in water.
•Never connect the unit to an electrical outlet using an extension cord. If an outlet is not
available, one should be installed by a qualified electrician.
•Do not operate the unit unless it has been fully installed following the guidance
provided within this manual.
•Never operate this appliance if the cord or plug is damaged. Ensure the power cord is
not stretched or exposed to sharp objects/edges.
•A damaged supply cord should be replaced by the manufacturer or a qualified
electrician in order to avoid a hazard.
•Any service other than regular cleaning or filter replacement should be performed by an
authorised service representative. Failure to comply could result in a voided warranty.
•Do not use the appliance for any purpose other than its intended use.
•Avoid restarting the air conditioner unless 3 minutes have passed since being turned off.
This prevents damage to the compressor.
•Never use the mains plug as a switch to start and turn off the air conditioner. Use the
provided ON/OFF button located on the control panel.
•The appliance should not be installed in laundry or wet rooms.
•The appliance must be installed in a room without sources of ignition (for example: open

3
flames, an operating gas appliance or an operating electric heater).
•The unit must be installed on a solid vertical wall by a competent person. The electricity
supply must only be connected after installation is complete.
•R290 refrigerant gas complies with European environmental directives.
•R290 has a low GWP (Global Warming Potential) of 3.
•The air conditioner contains about 260 g of R290 refrigerant gas.
•Do not install or store in an unventilated space with an area smaller than 12.5m2per unit.
The room must be such as to prevent stagnation of possible leaks of refrigerant gas as
there could be a danger of fire or explosion hazard should the refrigerant come into
contact with electric heaters, stoves or other sources of ignition.
•If the appliance is installed, used or stored in an unventilated room, the room must be
such as to prevent stagnation of possible leaks of refrigerant gas as there could be a
danger of fire or explosion should the refrigerant come into contact with electric heaters,
stoves or other sources of ignition.
•Refrigerant gas may be odourless.
•Do not use the product and contact the retailer for advice, if damage has occurred to the
unit which may have compromised the refrigerant system.
•Any repairs or maintenance must only be carried out on the unit by a suitably qualified
engineer. Before opening and servicing the unit the authorized engineer must be in
possession of a copy of the manufacturer’s service manual and must follow the safety
information contained within it to ensure all hazards are minimized.
•The refrigerant system should not be perforated or punctured.
Energy Saving and Unit Safety Protection Tips
•Do not cover or restrict the airflow from the outlet or inlet grills.
•Keep the filters clean. Under normal conditions, filters should only need cleaning once
every three weeks (approximately). Since the filters remove airborne particles, more
frequent cleaning maybe necessary, depending on the air quality.
•For the initial start-up set the fan speed to maximum and the thermostat to 4-5 degrees
lower than the current temperature. After, set the fan switch to low and set the
thermostat to your desired setting.
•To protect the unit, we recommend not using the cool mode when the ambient
temperature is higher than 35oC.
NOTE: Some pictures and information may vary from the final product. This is due to
continual product improvement.

PRODUCT OVERVIEW
4
PRODUCT DIAGRAM
AIR INLET
LOUVRE
CONTROL PANEL
WALL HANGING MOUNTS
DRAINAGE PIPE
FRONT PANEL
BACK PANEL
FRONT
BACK
VENT
VENT

5
FEATURES
•Simple operation
•High and low installation options for added versatility
•Self-evaporative function with energy saving technology
•Sleek design that seamlessly fits into any style home
•Bright LED screen - Indicates temperature and current mode
•On/Off timer function - Allows you to choose when the unit operates
•WIFI App control providing additional functionality
•Three fan speeds
•Four modes to suit your every need including: Cooling/Heating/Fan/Dry.
•Silent running option, perfect for a restful night sleep
WHATS INCLUDED
AIR CONDITIONER
WALL TEMPLATE
SCREWS
WALL PLUGS
PLASTIC DUCTING
SHEET (X2)
REMOTE CONTROL
WIRED CONTROLLER AVAILABLE SEPERATELY FROM THE RETAILER UNDER REFERENCE:
IQOOLSMART12HP-WiredCtrl
WALL BRACKET
DIAGRAMS FOR ILLUSTRATIVE PURPOSES ONLY
VENT COVER ASSEMBLY (X2)
(CHAIN, INDOOR RING AND
OUTDOOR COVER

INSTALLATION
6
TOOLS REQUIRED
SPIRIT LEVEL
TAPE MEASURE
DRILL
180mm CORE DRILL
8mm MASONRY DRILL BIT
PENCIL
BEFORE STARTING INSTALLATION, PLEASE ENSURE YOU HAVE ALL SUITABLE EQUIPMENT
AVAILABLE AND UNDERSTAND THE STEPS INVOLVED IN INSTALLATION. IF IN ANY DOUBT,
PROFESSIONAL ADVICE SHOULD BE SOUGHT.
THE INSTALLER MUST ENSURE THAT THE PLANNED POSITION OF THE AIR CONDITIONER IS
SUITABLE, AND THAT THERE ARE NO CABLES, PIPES OR OTHER OBSTRUCTIONS, WHICH
WOULD PRESENT A DANGER AND/OR PREVENT COMPLETION OF INSTALLATION.
20mm MASONRY DRILL BIT
SHARP KNIFE

7
INSTALLATION
This unit must be installed on an external wall, as it vents directly
out of its rear.
Only install the unit on a flat, solid and reliable wall. Ensure that
there are no cables, pipes, steel bars or other obstructions behind
the wall.
Leave at least 10 cm of space to the left, right and base of the
machine. At least 20cm of space must be left above the unit to help
air flow smoothly.
Paste the supplied installation template paper in position on the
wall, ensuring that the reference line is level using a spirit level.
The hole for the drainage pipe must be drilled using a 20mm Drill bit.
Ensure the hole is at a downward angle (min 5 degrees) so that the water
will drain correctly
Use a 180mm core drill to drill the two holes for the units
ventillation, ensuring that both the holes are aligned with the
template.
Use the template to mark the position of the screws for the
hanging rail, using a spirit level to ensure it is straight and level.
Drill the marked holes using a suitable 8mm drill bit and insert
wall plugs. Line the hanging rail with the holes, and fix the rail
into position using the supplied screws.
Ensure that the hanging rail is securely fastened onto the wall,
and that there is no risk of the unit tipping or falling.

8
Roll the plastic vent sheets into a tube and
feed them from the inside into the holes
previously made. Ensure the tubes sit
flush to the interior wall.
Go outside and trim off the excess vent tube using a sharp knife,
keeping the edge as neat as possible.
Insert the indoor fixing ring from the
vent cover onto the indoor side of the
air vent. Then fold the external vent
cover in half. Attach the chains to each
side of the vent cover, before sliding
the cover outside through the vent
hole.
Expand the external cover, before tightly fixing the chains by
hooking onto the indoor fixing ring. This will hold the external
cover firmly in position. Repeat for the second vent.

9
Once the chains are fitted and secure, any excess chain should be
removed by cutting the chain.
Lift the unit onto the wall, align the hanging holes with the
hooks on the hanging rail and gently rest the unit into place.
At the same time, slide the drain pipe through the drainage
hole. If the wireless controller (Available separately) has
been purchased, it should then be installed, and connected.
NOTE: The end of the external water pipe must be placed in
an open space or drain. Avoid damage or constriction to the
drainage pipe to ensure the unit drains.

OPERATION
10
CONTROL PANEL
REMOTE CONTROL
The air conditioner can be controlled with the remote control. Two AAA-batteries are required.
NOTE: Further details of the functions can be found on the following page.
POWER
Press the POWER button to turn the machine
on or off.
TIMER
Press the TIMER button to set the timer.
Press the DOWN button to decrease the
desired temperature or timer duration
MODE
Press the MODE button to switch between
cooling, heating, fan and dry modes.
Press the UP button to increase the desired
temperature or timer duration
FAN
Press the FAN button to change between high,
medium and low fan speeds
SLEEP
MODE
Press the SLEEP button to turn on sleep mode
(Can only be activated from the remote)
SWING
Press to turn the swing function on and off
(Can only be activated from the remote)
⁰C ⁰F
Press to switch between displaying the
temperature in farenheit and celcius.

11
FUNCTIONS
POWER
Press “POWER” to turn the unit On or Off
MODE
Press to change between the 4 different modes. The display will show the symbol for the mode
currently selected.
COOLING
Cooling mode defaults to 22°C and will cool the air while sending warm air outside.
The desired temperature can be adjusted using the increase and decrease button
between 16°C and 30°C. The fan speed can also be adjusted using the speed button.
DRY
Dry mode will extract moisture from the air, which will be drained outside using the
installed drain pipe. The fan speed cannot be adjusted in dry mode.
FAN
In fan mode the appliance will recirculate the air within the room, and will not cool
or dehumidify. The fan speed can be adjusted using the Speed button.
HEATING
Heating mode defaults to 24°C and will heat the air while sending cool air outside.
The desired temperature can be adjusted using the increase and decrease button
between 16°C and 30°C. The fan speed can also be adjusted using the speed button.
SLEEP
Sleep mode can only be activated from the control panel by pressing the timer and
up buttons at the same time. It will only operate in cooling or heating modes. In
cooling mode, the fan speed will change to low, and the desired room temperature
will increase by 1°C after 1 hour, and a second 1°C after 2 hours, reducing the
amount of time the compressor operates. In heating mode it works exactly the
same, but the desired temperature is decreased.
FAN SPEED
Press to change the fan speed between Low, Medium and High. The fan speed
cannot be adjusted in Dry or Sleep modes.
TIMER
The air conditioner contains a 24 hour timer, which can be used to either set a delayed start, or a
set period of operation. The timers cannot be combined, although the app can be used to
program periods of operation.
SHUTDOWN TIMER: While the unit is running press the timer button, the display will flash “0” 5
times. After the 5th flash, use the up and down buttons to adjust the duration in 1 hout
increments between 1 to 24 hours. When the timer has elapsed, the unit will shutdown
automatically.
DELAYED START TIMER: With the unit in standby, press the timer button, the display will flash
“0” 5 times. After the 5th flash, use the up and down buttons to adjust the duration in 1 hout
increments between 1 and 24 hours. After the timer has elapsed, the unit will start up in the
same mode with the same settings as when it was turned off.
INCREASE AND
DECREASE
Used within cooling and heating modes to adjust the desired room temperature.
Also used while setting the timer to adjust the duration.
SWING MODE
After machine turns on, press the “SWING” button, louver will swing continuously up and down;
by pressing the button again the movement will stop and the louver remain in that position. Swing
mode can only be adjusted from the remote, and will initially be turned on by default.
COMPRESSOR
PROTECTION
There is a 3 minutes delay on power on. In order to protect the life of the compressor and
electronic components please do not switch on the unit for at least 5 minutes after you turned the
unit off.

WIFI SETUP AND SMART FEATURES
12
WIFI SETUP
BEFORE YOU START
•Ensure your router provides a standard 2.4ghz connection.
•If your router is dual band ensure that both networks have different network names (SSID). The provider
of your router / Internet service provider will be able to provide advice specific to your router.
•Place the air conditioner as close as possible to the router during setup.
•Once the app has been installed on your phone, turn off the data connection, and ensure your phone is
connected to your router via wifi.
DOWNLOAD THE APP TO YOUR PHONE
Download the ”TUYA SMART” app, from your chosen app store, using the QR codes below, or by
searching for the app in your chosen store.
Android IOS
CONNECTION METHODS AVAILABLE FOR SETUP
The air conditioner has two different setup modes, Quick Connection and AP (Access Point). The
quick connection is a quick and simple way to set the unit up. The AP connection uses a direct local
wifi connection between your phone and the air conditioner to upload the network details.
Before starting the setup, with the air conditioner plugged in, but turned off, press and hold the sleep
button for 5 seconds (until you hear a bleep) to enter the wifi connection mode.
Please ensure your device is in the correct wifi connection mode for the connection type you are
attempting, the flashing of the wifi light on your air conditioner will indicate this.
Connection Type
Frequency of Flashes
Quick Connection
Flashes twice per second
AP (Access Point)
Flashes once per three seconds
CHANGING BETWEEN CONNECTION TYPES
To change the unit between the two wifi connection modes, hold the Speed button for 3 seconds.

13
REGISTER THE APP
1. Press on the register button
at the bottom of the screen.
2. Read the Privacy policy
and press the Agree
Button.
3. Enter your email address or
phone number and press
continue to register.
4. A verification code will be
sent by the method selected
in step 3. Enter the code into
the app.
2. The app is now registered.
It will automatically log you
in following reqistration.
5. Type in the password you
would like to create. This
needs to be 6-20 characters,
with letters and numbers.

14
SETTING UP YOUR HOME WITHIN THE APP
TUYA is designed so it can work with a large number of compatible smart devices within your
home. It can also be set up to work with multiple devices within different houses As such during
the setup process, the app requires that different areas are created and named to allow easy
management of all your devices. When new devices are added, they are assigned to one of the
rooms you have created.
CREATING ROOMS
1. Press on the ADD HOME
button.
3. Type in a name for your
home,
4. Press on the location button
to select the location of your
home. (See SETTING
YOUR LOCATION below)
5. New rooms can be added
by pressing the ADD
ANOTHER ROOM option at
the bottom. (See ADD
ANOTHER ROOM below)
6. Untick any rooms that are
not required on the app.
7. Press DONE in the top right
corner.
SETTING YOUR LOCATION
Use your finger to
move the orange
HOME symbol.
When the symbol
is in the
approximate
location of your
home, press the
confirm button in
the top right
corner.
ADD ANOTHER ROOM
Type in the
name of the
room, and
press Done in
the top right
corner

15
CONNECTING USING QUICK CONNECTION
Before initiating the connection, make sure the unit is in standby mode, with the WIFI light flashing
twice per second. If not follow the instructions for changing the connection mode. Also ensure
your phone is connected to the wifi network. (We advise turning mobile data off during setup)
2. Select the type of device
as “Air Conditioner”
3. Ensure the wifi light on the air
conditioner is flashing twice
per second，then press on
the orange button at the
bottom of the screen to
confirm.
4.Enter your wifi password and
press confirm.
5. This will then transfer the
settings to the air conditioner.
Wait for this to complete. If
this fails, retry. If still
unsuccessful please review
the troubleshooting section
for further help.
1. Open app and press “+” to
add device, or use the add
device button

16
CONNECTING USING AP MODE (ALTERNATIVE METHOD)
Before initiating the connection, make sure the unit is in standby mode, with the wifi light flashing
once per second. If not follow the instructions for changing the wifi connection mode. Also ensure
your phone is connected to the wifi network. (We advise turning mobile data off during setup)
1. Open app and press “+” to
add device, or use the add
device button
2. Select the type of device
as “Air Conditioner”
3. Press on the AP mode
button in the top right of the
screen.
4. Ensure the wifi light on the
air conditioner is slowly
flashing (once per three
seconds), then press on the
orange button at the bottom
of the screen to confirm
5.Enter your wifi password and
press confirm.
6.Go to network settings in your
phone and connect to the
“SmartLife xxx” connection.
There is no password to
enter. Then return back to the
app to complete setup.
This will then transfer the settings to the air conditioner.
Once the connection process has completed, go back to the network settings on your phone to ensure
your phone has reconnected to your wifi router.

17
CONTROLLING YOUR DEVICE THROUGH THE APP
THE HOME SCREEN
Each device has its own entry on the home screen to allow the user to either quickly turn the unit on or off,
or to enter the device screen to make other changes.
DEVICE SCREEN
Change Home: If you
have a number of units at
different houses, you can
change between them
Add Device: Add a device
to the app, and go through
the setup process.
Environmental
information: Provides
outdoor temperature and
humidity based on the
location details entered
Rooms: Use to view the
units set up within each
room
Smart Scene: Allows you
to program intelligent
behaviour based on the
internal and external
environment
Add Device: Add a device
to the app, and go through
the setup process.
Room Management:
Allows rooms to be added,
removed or renamed.
Profile: Provides the
option for changing
settings, and adding
devices using a QR code
provided by a friend.
ON / OFF Button: Use to
quickly turn the unit on or
off.
Name of Air Conditioner:
Press to enter the Device
Screen

18
DEVICE SCREEN
The device screen is the main control screen for the air conditioner, providing access to the controls to
amend the functions and settings
*Due to continuous development of the app, the layout and available features may be subject to change.
ON / OFF Button: Use to
turn the unit on or off.
Edit Name: Use to
change the name of the
air conditioner.
Desired Temperature UP
Button: Use to increase the
desired temperature.
Current Room
Temperature: Displays the
current room temperature
Back: Returns to the
Home Screen
Desired Temperature
Down Button: Use to
decrease the desired
temperature
MODE:
Change the operating mode
of the air conditioner
between Cooling, Heating,
Dehumidify and Fan
SPEED:
Use to change the Fan speed
between Low, Medium and
High. Note this cannot be
changed in dehumidify mode.
TIMER:
Use to add an off timer while
the unit is running, or an on
timer while the unit is
turned off
Desired Room
Temperature: Displays the
desired room temperature
Current Mode: Shows the
mode the air conditioner is
currently in.
Desired Temperature UP
Button: Use to increase the
desired temperature.
SWING:
Use to turn the oscillating
swing function on and off.
SCHEDULE:
Use to add a set a scheduled
operation. A number of
these can be combined to
specify automatic operation

19
SMART SCENES
Smart Scenes is a powerful tool providing the option to customise the operation of the air conditioner based
both on conditions within the room and outside influences. This gives the user the option of specifying
much more intelligent actions. These are split into two catagories Scene and Automation.
SCENE
Scene allows for a one touch button to be added to the Home screen. The button can be used to change a
number of settings in one go, and can change all the settings within the unit. A number of scenes can
easily be setup, allowing the user to easily change between a number of preset configurations.
Below is an example of how to set up a scene:
1. Press on the Smart Scene
tab at the bottom of the
Home screen
3. Select Scene to create a
new Scene
2. Press on the Plus in the top
right corner to add a smart
scene.
4. Press the Pen next to
“Please Enter Scene Name” to
input the name for your Scene
Show on Dashboard: Leave
this on if you require the scene
to be displayed as a button on
the Home Screen
Press the Red Plus to add the
action required. Then select
the air conditioner from the list
of devices.
5. Chose the function, set the
value for the function, and
then press the back button in
the top right corner, to return
to the previous screen.
6. Once all the functions required have been added, press the Save button in the top right corner to
finalise and save your new Scene