Ellcie Healthy Serenity Series User manual
Serenity by Ellcie Healthy
Version updated on 2020-10-14
1
USER GUIDE
Let's start with a little introduction !
This guide has been created to accompany you step by step through your experience with connected
glasses designed by Ellcie Healthy.
Ellcie Healthy develops smart connected glasses. Our technological innovation makes it possible to
provide valuable information to each individual in order to better manage their health, well-being and
safety.
As we improve software contnuously, some behaviors or application screens might actually differ
(Screenshots may be different depending on your phone model) from what is presented in this manual.
The terms and conditions of use of the connected glasses provided by Ellcie Healthy are described in the
general terms and conditions of use available at www.ellcie-healthy.com/cgu.
Please read the applicable conditions carefully before using connected smart glasses. This user guide
and the general conditions of use apply only to connected glasses and their charging equipment,
excluding any lenses installed by your optician, whom we invite you to contact for any clarification
regarding your lenses. The use of connected glasses is exclusively reserved for people over the age of 18.
The range of possibilities with your smart connected
glasses
Fall detection
Automatic fall detection
Emergency alert
SOS Button
Alert of your contacts
Prevent yourself from drowsiness at the wheel
Start a trip / Stop a trip
Set up SMS alerts
Manage your current trip
Statistics about your trip
Locate your connected glasses/ Locate your smartphone
Access your personal information
Information about your environment
Information about your connected glasses
And much more…
Your connected glasses are a technological solution which is composed of hardware (your glasses) and
software embedded in the glasses. We will update this software regularly without requiring any action on
your part, so that you can do more with your glasses !
As your opinion is very important to us, you can suggest new ideas and features that you would like your
glasses to have in the coming months by writing to us at boite_a_idees@ellcie-healthy.com. We will try to
study them and, as far as possible, integrate them in our future versions !
2
USER GUIDE
Table of Contents
1. Presentation of your connected glasses .......................................................................3
ADAPT THE GLASSES’ ARMS................................................................................................. 3
THE CHARGER FOR YOUR CONNECTED EYEWEAR ......................................................... 4
GENERAL RECOMMENDATIONS FOR THE USE OF YOUR CONNECTED GLASSES : . 6
2. Download the Serenity by Ellcie Healthy application and create your user account...7
DOWNLOAD THE APPLICATION............................................................................................ 7
CREATE A NEW ACCOUNT ..................................................................................................... 7
OFFERS ....................................................................................................................................... 9
3. Pairing your glasses with your Smartphone...................................................................10
STEP-BY-STEP PAIRING PROCEDURE ...............................................................................10
4. Activate the fall detection service ....................................................................................12
PREREQUISITE ........................................................................................................................12
ADD A CONTACT.....................................................................................................................12
5. Fall detection ...................................................................................................................14
WHAT HAPPENS IF THE GLASSES DETECT A FALL ? ....................................................14
HOW TO CANCEL AN ALERT ?.............................................................................................14
6. Discover the Serenity application..................................................................................15
7. Ellcie Healthy application navigation menu.................................................................15
YOUR USER ACCOUNT ..........................................................................................................16
ADD A CONTACT.....................................................................................................................17
CONFIGURATION....................................................................................................................17
CONTACT THE SUPPORT .....................................................................................................17
8. Operation of the connected glasses.............................................................................18
POSSIBLE ACTIONS VIA GLASSES......................................................................................18
SIGNALS EMITTED BY THE GLASSES................................................................................19
HOW TO TURN OFF THE SMART CONNECTED GLASSES.............................................19
9. Warranty...........................................................................................................................20
10. Responsibility ...................................................................................................................21
3
USER GUIDE
1.Presentation of your connected glasses
Your smart connected glasses carry about fifteen cutting edge sensors such as infrared
sensors (to measure the eyes blinking), temperature, light, atmospheric pressure sensors, but
also an inertial unit with accelerometer, gyroscope.
These sensors, which are now used to help prevent drowsiness at the wheel, will allow us to
offer you other features as your glasses are updated.
ADAPT THE GLASSES’ ARMS
To ensure a perfect fit and optimal sensor performance, it is imperative to adjust the branches
in order to center the frame on your face. The sleeves placed at the ends of the branches are
adjustable. Bend them gently in order to best fit your ears.
Hold the ring with one hand
Manipulate the end of the
branch with the other hand
4
USER GUIDE
THE CHARGER FOR YOUR CONNECTED EYEWEAR
The charger of your connected glasses is composed of:
Note: It’s possible to charge your connected eyewear from your vehicle with a USB adapter. Be careful
though, the connected eyewear can not be used during charging.
A USB power cable, which connect the
charging on one side and the mains
plug on the other.
A charging magnetic connector. Once
connected to the power supply, the
connector is magnetized under the
left arm of the frames to charge.
5
USER GUIDE
Before using your connected glasses for the first time, make sure you have previously charged
your glasses for at least 4 hours, or until the left the left led of your glasses flashes green.
To charge your connected glasses using your complete charging kit, please follow the following
steps:
Connect your charging magnet to the AC adapter using the micro-USB power cable and
connect the entire charging device to the AC power supply.
Once the charging equipment is connected and ready to use, connect the charging magnet
to the left branch. The magnet connector and the magnet integrated in the frame attract each
other to allow connection between the two devices.
All you have to do is wait for your connected frame to be fully charged. When the glasses
are charged, left LED flashes in green.
Once you have finished charging your glasses, remember to disconnect the entire charging kit.
1
2
Note: To make charging
easier, you can retourn
your frame.
3
Note : In case of loss or damage, you can use any AC adapter with a USB port to charge your connected
glasses message.
1
2
6
USER GUIDE
GENERAL RECOMMENDATIONS FOR THE USE OF YOUR CONNECTED
GLASSES :
Abnormal use of your connected glasses (failure to comply with the recommendations for use,
such as those presented above) will void the Ellcie Healthy warranty in the event of
malfunction, failure or breakage.
(non-exhaustive list)
Note : If the ambient temperature goes above 50°C (in the passenger compartment of your car
exposed to direct sunlight, for example) or drops below 0°C, the glasses automatically shut down. You
will be able to restart by plugging them into the charging connector as soon as the temperature returns
back in their intended operation range (0-50°C).
Your connected glasses have been designed to be resistant to sweat and rain (protection rating equal
to IP6X). However, it is strongly recommended that you don't immerse your connected glasses in wa-
ter as this may damage the technology embedded in your glasses.
Do not heat the glasses or put them close to a heat source.
Do not immerse the glasses under water.
Do not step on the glasses.
Do not have animals wear the glasses.
Do not put the glasses in the microwave.
7
USER GUIDE
2. Download the Serenity by Ellcie Healthy
application and create your user account
To date, the Serenity by Ellcie Healthy application is compatible with Apple iOS 10 operating
system and later versions and Android 7 operating system and later versions. To install the
Serenity by Ellcie Healthy application on your smartphone, please do the following
DOWNLOAD THE APPLICATION
If you have an Android smartphone, connect to the Google Play application.
If you have an iPhone, connect to Apple’s App Store.
Type « Serenity by Ellcie Healthy » in the search bar and click on the Driver by Ellcie Healthy
application. And authorize the installation of the application on your Smartphone.
CREATE A NEW ACCOUNT
Once the download is complete and the application is installed, launch the application from your
home screen. When you first connect to the application, you are asked to create your account:
you will only be asked to do this once.
➢You are a user of the Serenity by Ellcie Healthy
application
If you already have a Driver by Ellcie Healthy account, you
can log into the Sernity application with your Driver
application username and password by clicking on "SIGN
IN"
➢Sign up with your Google Account
Click on "CONNECT WITH GOOGLE". If you have not
ticked the box "I accept the General Conditions of Use",
the button remains inactive and you cannot continue with
the registration: make sure you tick the corresponding
box. Follow the login procedure with your Google
Account. Install the "Google Apps Device Policy"
application, following the step-by-step process.
8
USER GUIDE
➢You are using an Ellcie Healthy application for the first
time
If this is the first time you are using your connected
frames as well as an Ellcie Healthy mobile application,
you will be asked to "CREATE AN ACCOUNT". You will only
be prompted for this operation once.
When you first launch the Serenity by Ellcie Healthy
application, we recommend that you accept all requests
for permission from your smartphone to ensure optimal
operation of the application.
Start by entering your first name and last name.
Then enter a valid email address, using the format
for validating your account: a confirmation email
will be sent to this email address.
Choose your password (at least 8 characters
including at least 1 digit, 1 capital letter and 1
lowercase letter), then repeat the operation to confirm
it. You will be asked for your password each time you
connect to the application: make
sure you remember it.
Log in to the inbox corresponding to the email address
you entered. Make sure you have received an email
from Ellcie Healthy. Click on the authentication link in
this message to validate and finalize your registration
as a new user.
Completing the data declaration form opposite. You will be able to modify this data in your
My Account page by clicking
Note: It is better to wait until your glasses are fully charged before starting the installation. The first
charge of your connected glasses takes about 7 hours.
1
2
3
4
Note: For the proper operation of the application, you must
validate your email address. Otherwise, the application will
indicate an error.
If you have not received anything from Ellcie Healthy, be sure to
check that the email has not been redirected to your spam folder
message.
5
9
USER GUIDE
To create your user account and start using your smart glasses, you must read and accept
Ellcie Healthy's Terms and Conditions.
The general terms and conditions of use and the personal data protection policy are available
at www.ellcie-healthy.com/cgu and specify the terms and conditions of Ellcie Healthy's
processing of your personal data that is necessary for the performance of the proposed
service.
➢Tick the box "I accept the General Terms and Conditions of Use" (click on it to access it).
➢Choose your options by ticking or not ticking the corresponding boxes: “I sign up for the
newsletter".
➢Complete your registration by clicking on "SIGN UP". If you have not ticked the box "I
accept the General Terms and Conditions ", the " SIGN UP " button remains inactive and
you cannot continue with the registration: make sure you tick the corresponding box.
OFFERS
Default offer–BASIC :
➢An email is sent to the caregivers.
➢When a caregiver validates the handling of the alert from
the link in the email received, or from the caregiver
interface, the alert is then processed and the information
is uploeaded to the caregiver interface of all the contacts.
Offer with subscription –CONFORT + :
The alert is sent to the assistance desk, which is
responsible for calling the wearer of the glasses to check
if everything is ok.
➢If the user does not answer, then the caregivers are
called and if no one responds or can intervene, then the
emergency services are contacted.
➢If the user answers and confirms that he needs help, then
depending on the emergency situation either the
caregivers are contacted first, or rescue if the user is in a
critical condition.
6
10
USER GUIDE
3. Pairing your glasses with your Smartphone
STEP-BY-STEP PAIRING PROCEDURE
After completing your registration and confirming the creation of your account, the application
takes you to the "IT’S OKAY".
Indeed, your glasses will work in conjunction with your Smartphone
for software updates, data synchronization, and to provid access to
the complete set of functionalities offered by your connected
glasses.
Thus, the pairing of your connected eyewear with your Smartphone
is an essential prerequisite to use your smart connected glasses,
you will only have to do it once.
Make sure that your glasses are close to your smartphone before you start the pairing
procedure.
Fold the two branches of your connected glasses.
Take the frame in one of your hands (see diagram below)
Shake the glasses vigorously for 5 to 10 seconds until you hear the pairing melody.
Wait for your glasses to appear and click on the line
corresponding to your glasses.
A blue light comes, and you hear a melody: the pairing has been
successful. Your glasses are now connected to your smartphone
and you can now enjoy all the features available to you, through a
secured, encrypted connection.
Note : Once connected, your connected glasses are known to the system and automatically paired
with your profile, and you will no longer have to reconnect them.
2
4
Note:If the glasses battery level is lower than 5%, it will be impossible
for you to pair the glasses.
If your Smartphone's Bluetooth is disabled, the application will auto-
matically ask you to enable it to establish a connection with your con-
nected eyewear.
1
3
11
USER GUIDE
If your smartphone cannot find your glasses :
If your smartphone still can't identify your glasses, click on " I DON’T SEE MY GLASSES ". A help
page appears with the following instructions
➢Make sure your glasses are fully charged. A minimum of
7 hours of charging is required before the first use of
your connected glasses.
➢The problem may be due to your Bluetooth connection.
Turn off the Bluetooth on your smartphone and then
turn it back on again.
➢If there are other connected devices nearby, move them
away.
➢Make sure that your smartphone's "power saving" and
"airplane mode" are disabled.
Then click on "RETRY" to launch a new pairing search.
If this still does not work, restart your smartphone and repeat the operation.
Once your smartphone has detected your glasses, repeat the step-by-step pairing procedure to
finalize the pairing between your smartphone and your glasses.
Note:In case you still have connection issue after following the instruction above, please do not
hesitate to get in touch with our customer support team to get come help.
12
USER GUIDE
4. Activate the fall detection service
PREREQUISITE
To activate the "Fall Detection" on your glasses it is mandatory :
To inform at least one contact in the application who will
be contacted in case of a drop alert
that the added contact agrees to be part of the list of
your caregivers, from the email received
that the caregiver provides the informations requested
from the dedicated website
You can enter up to 4 contacts in the list.
In case of an alert, the caregivers will be alerted in turn according
to the priority order of the list.
ADD A CONTACT
➢Click on « ADD A CONTACT »
➢Fill in the email address of your contact so that he can be
part of the list of your caregivers.
➢Once added, your contact will receive an email to confirm
that he agrees to be your caregiver.
1
2
3
13
USER GUIDE
➢Once your contact has agreed to be your caregiver, the status of your contact will change
from 'pending' to 'confirmed'. Then you will be able to use the fall detection service.
Vous pouvez à tout
14
USER GUIDE
5.Fall detection
When worn and connected via Bluetooth with your smartphone, Ellcie Healthy connected frames
trigger an SOS alert :
➢Automatically, if you fall
➢Manually, if you pressd the SOS button of your application
➢Manually, if you flip your frames (if the option is enabled)
WHAT HAPPENS IF THE GLASSES DETECT A FALL ?
A countdown is triggered on the mobile application, the
phone vibrates, a voice message is emitted by the application
and a sound and light notification is played by the glasses.
Press to confirm the alert immediately
The countdown timer indicates the time remaining before the
alert is triggered :
-30 seconds if a fall is detected
-15 seconds in case of manual « SOS »
Cancel the alert in case of false detection
The alert is sent to the caregivers or to the support center depending on the option chosen
during the registration. A sound and light notification is also played by the glasses.
HOW TO CANCEL AN ALERT ?
Click on « CANCEL » from the Serenity application
➢Cancel from the frame by removing and putting the glasses back on the nose
➢Stand up and keep your head upright (for at least 7s) until you hear the beep and light
signal
1
2
1
15
USER GUIDE
6.Discover the Serenity application
7.Ellcie Healthy application navigation menu
Your navigation menu allows you to acces the different pages and features of the application
at any time :
➢Update your personal information
➢Change the glasses
➢Add a caregiver
➢Set up alerts, sound and light
➢Contact technical support
➢Turn off your eyewear
➢Consult or modify your service offer
SOS panic button
If you are in danger, you can initiate
an emergency call manually
Location of the glasses
This very particular feature allows you to
make your glasses ring and allows you to
find them easily, if you have lost them in a
close area (for example at home and less
than 20 meters from your phone)
Navigation menu
Customize the operation of your
glasses : management of the
« SOS via glasses » option, sound
and light levert of alerts, low
battery notification
management…
Battery level
Find here the battery level of your
glasses
16
USER GUIDE
YOUR USER ACCOUNT
To access your user account page:
Click on the uset icon at the top of the navigation menu
From your "MY ACCOUNT" page, you can :
➢Update your personal information by clicking on the pen
next to your name
➢Change your account
➢Modify your service offer
IMPORTANT: We protect your personal data. Your data collected by your connected glasses is sent to our
secure servers, which meet the hosting standards for health information data. We invite you to consult
our data protection policy and our General Terms and Conditions of Use.
SWITCH GLASSES
17
USER GUIDE
ADD A CONTACT
Cf : 4. Activate the fall detection service
CONFIGURATION
From the “CONFIGURATION”page, you can manage :
➢Alert triggering from your glasses. You can activate this
option which allows you to trigger an alert manually by
turning your glasses
➢The sound and light levels of the leds of your frames
➢Your battery alerts.
Determine the threshold level at which a "low battery"
alert will be sent to you.
CONTACT THE SUPPORT
If you have a problem with your application or your connected glasses
Consult our Frequently Asked Questions by clicking on the ‘FAQ’
link. The solution to your problem is certainly among the most
frequently asked questions.
You can also connect to your support potal. The support portal
is designed to accompany and guide you in the use of your
Serenity Eyewear connected glasses. You will be able to access
to our various support materials, contact our customer service
department and track the progress of your requests.
You can alsco contact the technical support via the application by
selecting the subject of your contact request in the drop-down
menu. Once your request has been sent, our support team will
contact you within 72 hours.
18
USER GUIDE
8.Operation of the connected glasses
The use of the connected glasses and the Serenity by Ellcie Healthy application is in no way a
guarantee of good health. You are solely responsible for the use of your connected glasses, the
application, and the adequacy of their use in accordance with road safety rules, taking into
account your physical capacities and your state of health.
The Ellcie Healthy glasses uses infrared eye sensors. To benefit from optimal use of the glasses,
we recommend not wearing heavy make-up or devices that will modify the reflection of light
(black eye shadow, glitter, eyelash extensions...).
You are agreeing to comply with Ellcie Healthy's instructions and recommendations regarding
the use of the Ellcie Healthy glasses. Ellcie Healthy is in no way responsible for any misuse of
the Ellcie Healthy glasses by the customer.
POSSIBLE ACTIONS VIA GLASSES
What
How
Pair the glasses
Shake vigorously until you hear and see a light and
sound signal
Trigger manually an SOS emergency call
Remove the glasses and place them upside down
on a horizontal surface (configurable)
Cancel an SOS emergency call
Place the glasses upright on a horizontal surface/
Stand up and keep your head upright (for at least
7s) until you hear and see the beep and light signal
Cancel a fall alert automatically detected by the
glasses
Remove and put the glasses back on your nose
Find my smartphone
5 quick taps on one of the temples of the glasses
(provided that the taps system is not disabled in the
application)
Knowing the battery level
1 quick tap on one of the temple of the glasses
(provided that the taps system is not disabled in the
application)
19
USER GUIDE
SIGNALS EMITTED BY THE GLASSES
What
When
Light signal
Sound
signal
Left LED
Right LED
Connecting problem to the
phone (out of range, off, airplane
mode, app off…)
Until the connection is not restored
/
Violet
Breathing
mode
/
Battery level less than 10%
As long aas the glasses have not been
recharged
Red
Breathing
mode
/
/
Fall detected
Upon detection and for 30s
(confirmation/cancellation period)
Strong (flashing red)
Beep every
second
SOS triggered by the App
Upon detection and for 15s
(confirmation/cancellation period)
Strong (flashing red)
Beep every
second
Waiting for help
After the confirmation period
following a fall or manual SOS alert
Ambulance mode
(red+blue flashing)
Ambulance
bell every 15s
Alert canceled by the user of the
glasses
As soon as the user gets up from his
fall, or if he cancels the alert from the
application or via gestures (remove
and put the glasses back on)
Blinking green
Melody
4 beeps
User not protected by glasses
As soon as the user takes off his
glasses
/
Melody
Mup mup
NOTE : When the glasses are not worn for more than 5 minutes, an automatic glasses sleep mode is
activated. In standby mode, the LEDs are disabled. When the glasses are worn, the sleep mode is
interrupted, and monitoring resumes.
HOW TO TURN OFF THE SMART CONNECTED GLASSES
To turn off your smart connected glasses, click on the "Switch off the glasses" menu section.
The following message appears: "Are you sure you want to switch off your glasses? You will
need your charger to switch them back on." Select "Continue" to turn off your glasses.
To turn your glasses back on, you must connect them to their charging kit.
Table of contents
