VeriFone V400c User manual

Engage
Stand Alone Terminal
User Guide
V240m
supporting duel comms
V400c
supporting ethernet connectivity

CTRL+CLICK on the title to take you
to the correct instruction page.
Click the home button
to return to this page
These slides cover functionality for
the V240m and V400C with additional
information on personal
configuration
Connecting to WIFI
Connecting to GPRS
Contactless Sale
Chip Payment
Swipe Payment
Key Customer Not Present
Contactless Refund
Chip Refund
Swipe Refund
Customer Not Present Refund
Void Transaction
Duplicate Transaction
Gratuity
Cashback
Check In / Top Up
Check Out
Payment with DCC
Receipts
Free Text / Keyboard

Select Settings Enter system password Select IP Menu Select Scan WIFI Net
Connecting to WIFI
Page 1
10:00
Reports
ReSync Trans
TMS Enquiry
Help
Settings
10:00
IP Menu
10:00
See DNS
WPA Key
Signal S
Scan WIFI Net
Remove WIFI
Cancel OK
Enter password:
SYSTEM PASSWORD
*******

A list of available WIFI networks
will show
Terminal will search for WIFI
networks
Select the correct WIFI option,
enter the WIFI password (WPA key)
and connect
Configure your terminal to multiple
networks. You will then be
connected to the strongest or most
secure WIFI when moving around.
Blue = Configured
Yellow = Connected
Black = Available not Configured
Connecting to WIFI
Page 2
SCANNING
WIFI
NETWORKS
TESTWIFI1 75%
TESTWIFI2 74%
TESTWIFI3 68%
TESTWIFI4 64%
TESTWIFI5 62%
TESTWIFI6 45%
WiFi Networks
TESTWIFI1 75%
TESTWIFI2 74%
TESTWIFI3 68%
TESTWIFI4 64%
TESTWIFI5 62%
TESTWIFI6 45%
WiFi Networks

Connecting to WIFI - Extra Info
Page 3
If the terminal cannot connect to the host check that you have selected Wi-Fi
under Settings \ IP Menu \ Set Comms Type.
Also check router is up and running.
If you have another router you can also connect to that router via the IP
Menu in settings (note that the terminal has the ability to have multiple
routers configured at the same time, so if one router fails the terminal can
connect to the next ‘in-line’.
Note:
If you have SIM card the terminal can fall over to GPRS – see dual comm’s
section of doc
When the Cloud icon is displayed this indicates that the
terminal can’t connect to the host. If you click on the icon
the text NOT CONNECTED will be displayed
Welcome
10:00
NOT CONNECTED

Connecting to GPRS
Select Set Comms Type
Set Comms Type
Scan WiFi Net
IP Config
Static IP
Comms Status
10:00
Select GPRS
Set Comms Type
GPRS is off
WIFI is on
METEROR-2G
METEOR-AUTO
3-2G
3-AUTO
GPRS Networks
AUTO-2G
AUTO-AUTO
After you have selected Continue
the terminal will restart. By
default the terminal will select
AUTO-AUTO, this means that the
network with the best coverage
will automatically be selected.
Select OK
DO YOU WANT
TO TURN GPRS
ON?
OK
Cancel
10:00
Reports
ReSync Trans
TMS Enquiry
Help
Settings
Select Settings

GPRS Troubleshooting
You can also click on the status bar
presented with image below
Select Set GPRS NW
Wpa Key
Remove WiFi
Set GPRS NW
Signal S
DHCP On/Off
10:00
A list of available networks will
show to pick from
METEROR-2G
METEOR-AUTO
3-2G
3-AUTO
GPRS Networks
AUTO-2G
AUTO-AUTO
Select GPRS or WIFI to see
Corresponding status
10:00
IP Menu
10:00
Reports
ReSync Trans
TMS Enquiry
Help
Settings
Go to IP Menu
Select Settings

Dual Comms
To get to the Dual Comms
Go to Settings in the main menu
Select IP menu
Select Comms Type
When both are enabled, buttons will be
green.
WIFI is default connection, if WIFI fails the
device can fall over to GPRS
GPRS is off
WIFI is on
Set Comms Type

Contactless Sale
Page 1
Enter the sale amount Tap card when prompted
Enter the sale amount Or select Sale
10:00
Welcome
Check InTopUp
Check Out
Sale
Refund
Void
10:00
SALE
Cancel OK
Amount:
£10.00
SALE
Amount:
£10:00
Please tap, insert,
swipe or key the card?

Contactless Sale
Page 2
Payment will process Engage device are P2PE card
details will be masked on both
receipts
Card Number:
417666*******0019
Amount:
£10:00
SALE
VISA
TOTAL: £10:00
AUTH CODE: 11064

Enter the Sale amount Insert card into the terminal
Or select Sale
Enter the sale amount
Chip Payment
Page 1
Check InTopUp
Check Out
Sale
Refund
Void
10:00
SALE
Cancel OK
Amount:
£10.00
10:00
Welcome
SALE
Amount:
£10:00
Please tap, insert,
swipe or key the card

Chip Payment
Page 2
Customer enters PIN if prompted
Card Number:
417666*******0019
Amount:
£10:00
SALE
VISA
TOTAL: £10:00
AUTH CODE: 11064
Engage device are P2PE card
details will be masked on both
receipts

Enter sale amount Swipe the card and wait for
authorisation
Swipe Payment
Check InTopUp
Check Out
Sale
Refund
Void
10:00
SALE
Cancel OK
Amount:
£10.00
SALE
Amount:
£10:00
Please tap, insert,
swipe or key the card
TOTAL: £10:00
AUTH CODE: 11064
Engage device are P2PE card
details will be masked on both
receipts
10:00
Welcome
Enter sale amount Or select Sale

Enter Sale amount Check card number
Keyed and or Customer Not Present
Page 1
Check InTopUp
Check Out
Sale
Refund
Void
10:00
SALE
Cancel OK
Amount:
£10.00
SALE
Cancel OK
Please key in the card
number:
444433332222111
Cancel OK
Is the customer
present?
SALE
10:00
Welcome
Select No
If customer not present
Enter sale amount Or select Sale
SALE
Amount:
£10:00
Please tap, insert,
swipe or key the card
Key in card number

Above is a sample - other
messages may display for
example “all match”
Keyed and or Customer Not Present
Page 2
Devices are P2PE card
details will be masked on
both receipts
Enter the card expiry
date
Enter the customers address.
(will not display if customer is present)
Expiry date:
__/__
SALE
Cancel OK Cancel OK
ADDRESS MATCH ONLY
TOTAL: £10:00
AUTH CODE: 11064
Enter CVV:
SALE
Cancel OK
Enter Address:
SALE
Cancel OK
Enter card CVV
i
(will not display if customer is present)

Engage device are P2PE so card details will be masked on both receipts
Contactless Refund
Select Refund Enter refund amount Tap the contactless card
Check InTopUp
Check Out
Sale
Refund
Void
10:00
REFUND
Cancel OK
Amount:
£10.00
REFUND
Amount:
£10:00
Please tap, insert,
swipe or key the card?
TOTAL: £10:00
REFUND ACCEPTED
Engage device are P2PE card
details will be masked on both
receipts

Chip Refund
Page 1
Select Refund Enter refund amount Place card in terminal
REFUND
Cancel OK
Amount:
£10.00
Check InTopUp
Check Out
Sale
Refund
Void
10:00 REFUND
Amount:
£10:00
Please tap, insert,
swipe or key the card

Refund processing then remove
card
Chip Refund
Page 2
Card Number:
417666*******0019
Amount:
£10:00
REFUND
VISA REFUND
ACCEPTED
TOTAL: £10:00
Engage device are P2PE card
details will be masked on both
receipts

Select Refund Enter refund amount Swipe customer card
Swipe Refund
Check InTopUp
Check Out
Sale
Refund
Void
10:00
REFUND
Cancel OK
Amount:
£10.00
REFUND
Amount:
£10:00
Please tap, insert,
swipe or key the card
TOTAL: £10:00
REFUND ACCEPTED
Engage device are P2PE card
details will be masked on both
receipts

Select refund Enter refund amount Enter customer card number Select no
Customer Not Present Refund
Page 1
Check InTopUp
Check Out
Sale
Refund
Void
10:00
REFUND
Cancel OK
Amount:
£10.00
Please key in the card
number:
444433332222111
REFUND
Cancel OK
Is the customer
present?
SALE