Ingenico FLEX IPP320 User manual

FLEX iPP320
PAYMENT TERMINAL INSTALLATION GUIDE
Prepared by : Frédérick Matte
Technical Support Advisor
Bell Canada
Created : January 24th, 2012
Revised : July 11th, 2014

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History of updates
AUTHOR VERSION DATE COMMENTS
Frédérick Matte
Version: 1.0
January 24th, 2012
Original version
Frédérick Matte
Version: 1.10
October 29th, 2012
Minor adjustments
Frédérick Matte
Version: 1.20
April 18th, 2013
Cosmetic changes
following comments
from Desjardins
Frédérick Matte
Version: 1.30
June 14th, 2013
Modifications for
application release 5.xx
Frédérick Matte
Version 1.40
April 4th, 2014
Modifications for
application release 6.1x
Frédérick Matte
Version 1.50
July 10th, 2014
Modifications for
application release 7.0x

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Table of Contents
FLEX IPP320 PIN pad installation...........................................................................................................4
I. Required hardware............................................................................................................................5
II. Connecting the terminal....................................................................................................................6
1. Connect the communication cable(s) (based on the installation type) .........................................6
oSerial connection to the Point-of-sale System ..........................................................................6
oIP connection to Point-of-sale System......................................................................................7
2. Connect the power supply.............................................................................................................8
III. Starting up the terminal.................................................................................................................9
1. Checking the PIN pad configuration.............................................................................................9
oCheck the terminal identification (terminal number)................................................................9
oCheck the host communication mode.......................................................................................9
oCheck the communication mode to the Point-of-sale System................................................10
2. Initializing the PIN pad...............................................................................................................10
3. Download....................................................................................................................................11
4. Registering the Point-of-sale System’s IP address .....................................................................11
IV. Training.......................................................................................................................................13
Chip cards .......................................................................................................................................13
The terminal....................................................................................................................................13
Configuration and troubleshooting mode .......................................................................................13
Procedures to be used in the event of a failure ...............................................................................14
Problem closing a batch..................................................................................................................14
V. Completing the installation.............................................................................................................15
Appendix A – Config. report..................................................................................................................16
Appendix B – Configuration...................................................................................................................19
1. Host communication mode configuration...................................................................................19
oIP communication mode configuration...................................................................................19
2. Configuration of communication mode to Point-of-sale System ...............................................21
oConfiguration of serial communication mode ........................................................................21
oConfiguration of IP communication mode .............................................................................21
3. Terminal number configuration..................................................................................................22
Appendix C – IP status ...........................................................................................................................24
Appendix D - Troubleshooting...............................................................................................................27
1. Between the Payment Terminal and the Desjardins host............................................................27
2. Between the PIN pad and the Point-of-sale System ...................................................................29
Appendix E – Quick start........................................................................................................................32
Table 1 - List of FLEX Payment Terminal return codes........................................................................30

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FLEX IPP320 PIN pad installation
This guide is intended for the distributor mandated by the merchant to install the Desjardins iPP320
PIN pad terminals required for use with the FLEX integrated payment solution in the store. It provides
details of all the steps the installer must complete to prepare, start up and present the terminal to the
merchant.
The steps are, in order:
-Install the terminal
oConnect the communication cable
oConnect to the Point-of-sale System1
oPlug in the power supply
-Start up the terminal
oCheck the terminal configuration
oInitialize
oDownload
oRegister the Point-of-sale System’s IP address2
-Train the user
The following sections describe each of these steps in detail.
IMPORTANT – INSTALLATION PREREQUISITE
Check the equipment configuration before going to the merchant location, to make
sure you have the correct equipment with you – i.e. that which has been
preconfigured for this specific merchant. To do this, follow the “Checking the PIN
pad configuration”procedure on page 9 of this document.
1For Serial communication between the terminal and Point-of-sale System
2Required only for IP communication between the terminal and Point-of-sale System.

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I. Required hardware
INSTALLATION TYPE
IP connection to Host +
IP connection to Point-of-sale
System
IP connection to Host +
serial connection to Point-of-sale
System
Terminal
(includes power
supply)
iPP320 PIN pad with Bell’s payment
application
iPP320 PIN pad with Bell’s payment
application
Cables - iPP320 Ethernet cable (2 meters,
part no. 296106335)
- Network cable (3 m)
- « Magicbox » adaptor for IPP320 (2
meters, part no. 296121027)
- « null modem » serial cable (2 meters,
part no. DB9-M/FSPEC-10)
Documentation
- User guide
- “Introduction to the chip card” brochure
Cards
- Credit test card (magnetic stripe)
- Credit test card (chip)
- Debit test card (magnetic stripe)
- Debit test card (chip)

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II. Connecting the terminal
This section describes the different connections required for the device to operate correctly.
1. Connect the communication cable(s) (based on the installation type)
A single connection is needed at the back of the FLEX PIN pad, regardless of the
communication mode used to the Point-of-sale System and to the Desjardins host. The type of
cable used, however, differs depending on the context.
N.B. The FLEX PIN pad permits only IP connection to the Desjardins host.
oSerial connection to the Point-of-sale System
•The PIN pad must first be connected to a special adaptor called “Magic box”
(part number 296121027). This adaptor has several interfaces, thus allowing for
different types of connection to the Point-of-sale System and to the host.

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•A Category 5 networking cable will be used to attach the "Magic Box" adaptor
to the Local Area Network (LAN) for communication with the host.
•A serial "null modem" cable (part number DB9-M/FSPEC-10) will connect the
"Magic Box" adaptor cable to the Point-of-sale System.
oIP connection to Point-of-sale System
•The connection to the Point-of-sale System in IP mode uses the same interface
and cable as for IP communication to the Desjardins host – Ethernet iPP320
cable (part no 296106335). No additional connection is required. (Note that the
“Magic box” adaptor with a category 5 networking cable could also be used)

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2. Connect the power supply
oThe power supply must be connected to the cable that links the Payment Terminal to the
Point-of-sale System or to the network.
Connection of power supply for an IP link to Point-of-sale System
Connection of power supply for a serial link to Point-of-sale System
N.B. The power supply cable must be the last one connected in order to ensure that the PIN pad
detects and initializes the appropriate interfaces during start-up.

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III. Starting up the terminal
This section describes the steps for starting up the FLEX IPP320 PIN pad. It contains the procedure for
validating the device configuration and initializing the Payment Terminal as well as for downloading
and activating the required application.
1. Checking the PIN pad configuration
These steps allow you to confirm the terminal preconfiguration for communication mode (to
the host and to the Point-of-sale System) and for identification to the Desjardins host.
oCheck the terminal identification (terminal number)
•On the idle screen, if «MENU» is not displayed above the F1 key, press the
yellow key followed by the “0” key to unlock the terminal menus.
•Press F1, the terminal displays (Main menu) screen.
•Select (Configuration) then press the green key, the terminal displays
(Configuration) screen.
•Using F2 or F3 to navigate, select (Config. report) and press the green key.
•Select (Merchant Info) and press the green key.
•The terminal displays configuration data related to the merchant’s
identification. To validate the PIN pad’s configured terminal number, look at
the line that starts with RETLRxxxxxxyy (it may be necessary to scroll down
using the F2 key in order to see this line). See Appendix A for details.
oCheck the host communication mode
•On the idle screen, if «MENU» is not displayed above the F1 key, press the
yellow key followed by the “0” key to unlock the terminal menus.
•Press F1, the terminal displays (Main menu) screen.
•Select (Configuration) then press the green key, the terminal displays
(Configuration) screen.
•Using F2 or F3 to navigate, select (Config. report) and press the green key.
•Select (Modem & Network) then press the green key.
•The terminal displays the current host communication parameters (scrolling
with F2 key might be necessary; see Appendix A for details).

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oCheck the communication mode to the Point-of-sale System
•On the idle screen, if «MENU» is not displayed above the F1 key, press the
yellow key followed by the “0” key to unlock the terminal menus.
•Press F1, the terminal displays (Main menu) screen.
•Select (Configuration) then press the green key, the terminal displays
(Configuration) screen.
•Using F2 or F3 to navigate, select (Config. report) and press the green key.
•Select (POS Comm.) then press the green key.
•The terminal displays the current settings for communication to the Point-of-
sale System (scrolling with F2 key might be necessary in order to see the
pertinent information; see Appendix A for details).
2. Initializing the PIN pad
Initializing the PIN pad associates it with its configuration at the Desjardins host. Transactions
cannot be performed by the PIN pad until it has been initialized. Initialization involves three
steps: keys initialization, terminal initialization and public keys initialization.
IMPORTANT: The terminal must be activated at the Desjardins host before you can proceed
with initialization. To have the terminal activated:
Call 514-281-2880 (toll-free 1-800-363-3514), select 9 for English, than option 1 and
option 4.
Once the terminal has been activated at the Desjardins host:
oOn the idle screen, if «MENU» is not displayed above the F1 key, press the yellow key
followed by the “0” key to unlock the terminal menus.
oPress F1, the terminal displays (Main menu) screen.
oSelect (Configuration) then press the green key, the terminal enters (Configuration)
screen.
oUsing F2 or F3 to navigate, select (Initialize) and press the green key.
oSelect (Initialize POS) then press the green key.
oThe terminal displays (Please wait). The three required initialization types will launch
automatically:
•Keys initialization
•Terminal initialization
•Public keys initialisation
oDuring the entire initialization process the terminal displays (Please wait).

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oDepending on the result, the PIN pad will display either (Completed), or an error
message.
3. Download
Downloading during installation is essential so that the terminal identifies itself to the
download system in order to subsequently allow a mass deployment of application patches or
new versions.
oOn the idle screen, if «MENU» is not displayed above the F1 key, press the yellow key
followed by the “0” key to unlock the terminal menus.
oPress F1, the terminal displays (Main menu) screen.
oSelect (Configuration) then press the green key, the terminal displays (Configuration)
screen.
oUsing F2 or F3 to navigate, select (Initialize) and press the green key.
oSelect (Download) then press the green key.
The terminal will connect to Desjardins download server and if required will start
downloading the application. Please note that the terminal will restart following completion
of the download process.
4. Registering the Point-of-sale System’s IP address3
The registration of the Point-of-sale System’s IP address associates it with the Payment
Terminal. This step ensures that a FLEX PIN pad will respond only to requests received from a
specific Point-of-sale System. Any transactional request received from an IP address other than
the one registered will be ignored by the terminal.
Please note that it is recommended for the Point-of-sale System to use a static IP address, to
prevent a possible automatic change of address – which would cause a loss of communication
with the FLEX PIN pad.
oOn the idle screen, if «MENU» is not displayed above the F1 key, press the yellow key
followed by the “0” key to unlock the terminal menus.
3Required only for IP communication between the Payment Terminal and the Point-of-sale System.

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oPress F1, the terminal displays (Main menu) screen.
oSelect (Configuration) then press the green key, the terminal displays (Configuration)
screen.
oUsing F2 or F3 to navigate, select (Term config) and press the green key.
oSelect (POS comm) and press the green key.
oSelect (Registration) and press the green key.
oThe terminal displays (Waiting for POS communication).
oFrom the Point-of-sale System that you wish to be associated with the Payment
Terminal, initiate a service request while the terminal is displaying (Waiting for POS
communication). Upon receipt of the request, the terminal will display the IP address of
the Point-of-sale System that sent the request, along with the message (Accept?).
oPress F4 to accept the association or F1 to clear the current association and return the
terminal to wait mode.

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IV. Training
This section summarizes the minimum set of topics to be covered during merchant training.
Chip cards
•Show how to differentiate between magnetic stripe cards and chip cards.
•Information on chip cards:
oChip is a micro-computer
oMore secure than the magnetic stripe because it requires keys to access
the chip
oRequires a PIN for both credit and debit
oThe PIN is stored on the chip and is validated locally at the terminal
oCan support more than one payment method on the same card
oExcept in the case of certain specific technical problems, the magnetic
stripe cannot be used to perform transactions on a terminal that supports
the chip.
•You may refer the merchant to the User Guide for additional details.
The terminal
•Show the locations of the chip card reader, the magnetic stripe reader and
Contactless reader
oEmphasize that the chip card must remain in the reader until the terminal
asks for it to be removed
Configuration and troubleshooting mode
•This procedure could be requested by technical support when troubleshooting a
problem.
•To unlock the Payment Terminal’s configuration and troubleshooting menus, the
user must press the Yellow key followed by the “0” key.
•The FLEX PIN pad will automatically return to locked FLEX mode when a
service request is received from the merchant’s Point-of-sale System. The user
must repeat the unlock procedure as needed to come back to the configuration
and troubleshooting mode.

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•Show how to navigate the menus (once the configuration/troubleshooting mode
is unlocked)
oF2 to move the cursor down
oF3 to move the cursor up
oF1 / F2 / F3 / F4 to select the option displayed above the corresponding
F-key
oGreen key to select / accept the entry
oRed key to cancel/return to the previous menu
oYellow key to correct a data entry
Procedures to be used in the event of a failure
•Advise the merchant to carefully read sections 3 and 4 of the User Guide,
because it describes merchant responsibilities in detail.
•Summary of the procedure to be followed in the event of a failure:
oCredit failure
Call the authorization centre to obtain an authorization number
If the Point-of-sale System and the FLEX terminal are
operational, perform the transaction offline using the
authorization number obtained (the cardholder may be asked to
sign the receipt)
Otherwise, complete a manual credit slip and enter the
transactions offline when the terminal is operational again.
The manual slip must be signed by the cardholder.
oDebit failure
Ask the customer to use another payment method
Problem closing a batch
•Advise the merchant that, if unable to obtain the batch closing report due to a
technical problem, the TPV100 report can be requested from Business Customer
Services.

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V. Completing the installation
•Perform a test transaction to ensure that the terminal is working correctly.
•Verify the business name and address on the merchant’s transaction receipt.
•Leave the documentation and test cards with the merchant.
oUser Guide
oDebit and credit chip test cards
oDebit and credit magnetic stripe test cards
•Provide the merchant with the telephone numbers for technical and customer
support services.
Web site
www.desjardins.com/merchants
Business Customer Service
Montreal: 514 397-4450 Toll free: 1-888-285-0015
Accord D Desjardins Financing Service
Montreal: 514 397-4737 Toll free: 1-888-378-8472
Technical support for payment terminals
Montreal: 514 281-2880 Toll free: 1-800-363-3514
Authorization centre
Montreal: 514 875-8750 Toll free: 1-800-361-8120

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Appendix A – Config. report
The different screens grouped under the (Config report) menu allow you to consult the current terminal
settings: merchant related parameters, permitted cards, functions and services, communication mode
parameters, among others.
To access the report:
•On the idle screen, if «MENU» is not displayed above the F1 key, press the
yellow key followed by the “0” key to unlock the terminal menus.
•Press F1, the terminal displays (Main menu) screen.
•Select (Configuration) then press the green key, the terminal displays
(Configuration) screen.
•Using F2 or F3 to navigate, select (Config. report) and press the green key.
•Select the appropriate submenu for the desired information:
Select (Merchant Info) submenu and press the green key to show the
merchant-related parameters.
----------------
| Merchant Info | indicates that more info is available on other screen(s)
|TELECOM TPV TEST|merchant name
|1 CARR A GRAHAM |merchant address
|VERDUN |
|QC |
---------------- press F2 / F3 to navigate between screens
| Merchant Info |
|POS84000723 |
|RETLR24372586 |terminal number
||
| |
----------------
« Transactions » submenu: shows the supported transaction types
« Services » submenu: shows the activated services
« Cards and AID » submenu: shows supported cards and permitted
reading method for each (chip or magnetic stripe)
« Modem & Network » submenu: shows configuration parameters for
authorization host communication.

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----------------
|Modem & Network|
|Modem |
|Active NO |
|Network |
|Active YES |IP mode activated
----------------
|Modem & Network| press F2 / F3 to navigate between screens
|Physical Address|
|0003-81E4-DA07 |physical (MAC) address of FLEX PIN pad
|DHCP NO | dynamic IP configuration activated or not
|IP Address |
----------------
|Modem & Network|
|192.168.12.166 | IP address of FLEX PIN pad
|Subnet Mask |
|255.255.255.0 | subnet mask used
|Gateway |
----------------
|Modem & Network|
|192.168.12.1 | gateway used
|DNS1 |
|8.8.8.8 | primary DNS server used
|DNS2 |
----------------
|Modem & Network|
|8.8.4.4 | secondary DNS server used
||
||
| |
----------------
« POS Comm. » submenu: shows configuration parameters for
communication with the Point-of-sale System.
Serial connection:
----------------
| POS COMM |
|Active YES|comm. with Point-of-sale System activated or not
|Comm. modeSerial|communication mode with Point-of-sale System
|BaudRate 9600BPS| serial port speed
|Settings 8,N,1 | serial port settings
----------------

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IP connection:
----------------
| POS COMM |
|Active YES|comm. with Point-of-sale System activated or not
|Comm. mode IP|communication mode with Point-of-sale System
|Port 2200 | TCP port used for Point-of-sale System communication.
|POS IP address |
----------------
| POS COMM |
|192.168.12.24 | IP address of associated Point-of-sale System
||
||
| |
----------------

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Appendix B – Configuration
Although the terminal is normally preconfigured before shipping, a situation may occur that causes its
configuration to be incorrect.
To assist you in correcting such a situation, this appendix describes the steps required to customize the
FLEX IPP320 PIN pad configuration. It contains the detailed procedure to configure the required
communication information – both with the host and with the Point-of-sale System – and to assign the
terminal number to the device.
1. Host communication mode configuration
oIP communication mode configuration
•On the idle screen, if «MENU» is not displayed above the F1 key, press the
yellow key followed by the “0” key to unlock the terminal menus.
•Press F1, the terminal displays (Main menu) screen.
•Select (Configuration) then press the green key, the terminal displays
(Configuration) screen.
•Using F2 or F3 to navigate, select (Term config) and press the green key.
•Select (Communications) then press the green key.
•Select (IP) then press the green key.
•Select (Configuration) then press the green key, terminal will display
(DHCP= XXXX).
For a dynamically assigned IP address:
1. Press F4. The terminal displays (Please wait) then reboots to activate
the setting.
Important: If the current communication with the Point-of-sale System is
IP, choosing dynamically assigned IP address deactivates FLEX mode, the
PIN pad will display (POS communication deactivated). Only a manually
assigned IP address is permitted when communication with the Point-of-sale
System is IP.
For a manually assigned IP address (recommended):
1. Press F1, the terminal displays its current IP address
2. On the (IP Address) screen, press the yellow key to clear the IP
address from memory, enter the IP address of the terminal then press
the green key.
To enter “ . ”, press the “ .,#* ” key (just to the right of the “0”
key).
3. On the (Subnet mask) screen, enter the network mask and press the
green key.

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4. On the (Gateway) screen, enter the terminal IP gateway and press the
green key.
5. On the (DNS server 1) screen, enter the primary DNS server IP
address and press the green key.
6. On the (DNS server 2) screen, enter the secondary DNS server IP
address and press the green key.
7. The terminal then reboots to activate the settings.
•As needed, press the red key to return to the idle screen.
•On the idle screen, if «MENU» is not displayed above the F1 key, press the
yellow key followed by the “0” key to unlock the terminal menus.
•Press F1, the terminal displays (Main menu) screen.
•Select (Configuration) then press the green key, the terminal displays
(Configuration) screen.
•Using F2 or F3 to navigate, select (Initialize) and press the green key.
•Select (RMI host) then press the green key.
•Select (IP) then press the green key.
•The terminal displays the IP address of the Desjardins host that it has in
memory.
•If the address differs from 142.195.251.53,
Press the yellow key to clear the IP address from memory and enter the
IP address of the Desjardins host (142.195.251.53).
•Press the green key to confirm the entry.
•Press the red key until the terminal returns to the (Initialize) screen.
•Select (Download host) then press the green key.
•Select (IP) then press the green key.
•The terminal displays the IP address of the Desjardins download centre that it
has in memory.
•If the address differs from 142.195.251.54,
Press the yellow key to clear the IP address from memory and enter the
IP address of the Desjardins download centre (142.195.251.54).
•Press the green key to confirm the entry.
It is then recommended to validate communication with the host using the IP Status:
•On the idle screen, if «MENU» is not displayed above the F1 key, press the
yellow key followed by the “0” key to unlock the terminal menus.
•Press F1, the terminal displays (Main menu) screen.
•Select (Configuration) then press the green key, the terminal displays
(Configuration) screen.
•Using F2 or F3 to navigate, select (Diagnostic) and press the green key.
•Select (IP Status) then press the green key.
•Select (DESJARDINS) then press the green key.
•Select (Status) then press the green key.