VeriFone VX 820 Duet User guide

Description of functions
Changing the paper roll on the VX820 DUET base station
Quick operation guide
To open, pull up the lock release lever on the paper
compartment. The cover will spring open and can be slid
into the housing. Remove the centre sleeve of the old
paper roll and clear the roll compartment of any dust and
paper debris. Insert the new thermal paper roll as shown in
the illustration. Unroll the end of the paper 5 cm past the
tear-off edge and hold firmly. Close the paper
compartment. The lock must click shut audibly!
Attention! Tear off the receipt paper by pulling downwards.
Unlocking the
paper compartment
cover
Bidirectional
magnetic strip reader
Individual menu
touch fields for
calling up functions (blue)
Chip card reader
Base station
Thermal printer
paper compartment Cancel key
Correction key
Confirmation key
VX820 DUET
Payment
Reversal Refund Tip
EUR
clos Favourites
Receipt copy
Colour touchscreen
Contactless
card
Hold the
contactless card
here to be read
Please enter amount:

2
Connection diagram
LAN
TCP/IP (DSL)
analogue
TAE
ISDN
VX820
PIN-pad
USB-ISDN adapter
Exchanging the terminal Old terminal:
Closeout
New terminal:
Connect (mains power last!) Initialisation Diagnostics 7
6
Send receipts from non- transmitted offline payments to the following fax number: [phone]-
Depending on the available data transmission connection, only one of
the three illustrated data connections
is to be implemented (green or red
or blue).
2
1
Power
Base station

3
Purchase
Cards with chip must in principle be authorised on this terminal via the chip. In the case of a
reading error, the terminal will automatically prompt you to read the data by swiping the
magnetic strip reader, provided the bank has enabled the card for this.
In the case of credit cards with chip the decision is first made during the booking as to
whether the customer confirms the payment with signature or PIN number.
Blue: entries to be made by the customer.
Depending on the chip card being used, it is possible that additional inputs are expected by
the terminal. For example, an additional confirmation of the amount by the customer or the
switch to another language. Please follow the relevant messages in the display.
You can also call up all functions via the favourites list which is accessed by pressing
this field . The functions displayed (symbols) will depend upon your terminal's
range of functions. It is therefore possible that, deviating from these instructions, you will
have to scroll /several times) using the field to reach the desired function.
Purchase - via chip with PIN
Enter
amount
Receipt
printout
OK
Key
Do not remove
card until
prompted!
Enter
PIN
Insert
card
OK
Key
Purchase - via chip with signature
Enter
amount
Receipt
printout
Do not remove
card until
prompted!
Customer
signs
trader receipt
Insert
card
OK
Key
Customer signs
trader receipt
Purchase - via magnetic strip reader with signature (ELV)
Enter
amount
Receipt
printout
Swipe
card
OK
Key

4
Reversal / Tip
Reversal
OK
Key
OK
Key
OK
Key
OK
Key
The factory setting for the cashier PIN is: 11 11 11 8
The factory setting for the manager PIN is: 22 22 22 Please change the PIN numbers.
Enter TA no.
from purchase
receipt
Receipt
printout
Enter
cashier
PIN
Insert card
Remove when
prompted
Field
A reversal is only possible when no closeout has taken place at the terminal since the booking
and no clearing has taken place by the card issuing bank (authorisation centre). Clearing is
normally carried out shortly after midnight, local time.
Swipe the card through the magnetic strip reader when the display prompts you to do so.
Enter
manager
PIN
Refund
Enter
amount
Receipt
printout
Do not remove
card until
prompted!
Insert
card
Field
Enter TA no.
from purchase
receipt
Tip
Enter
amount
of tip
Receipt
printout
Field
OK
Key
OK
Key

The current limit is € 25.00.
5
Hold card
in front of
display
Hold card
in front of
display
Hold card
in front of
display
Hold card in
front of
display
Hold card in
front of
display
OK
Key
Contactless
Receipt
printout
Purchase - over limit with signature
Enter
amount
OK
Key
Customer signs
trader receipt
Enter
amount
OK
Key
Purchase - below limit
Receipt
printout
(optional)
Receipt
printout
Purchase - over limit with PIN
Enter
PIN
Enter
amount
OK
Key
Reversal
Enter TA no.
from purchase
receipt
Receipt
printout
Enter
cashier
PIN
Field
OK
Key
OK
Key
Field
Refund
Enter
amount
Receipt
printout
Enter
cashier
PIN
OK
Key
OK
Key
The configuration of the card can demand that it is additionally inserted into the terminal.

6
Reports
The end of day closeout should be performed once daily. Please note that it will no longer be
possible to reverse a previously made payment after the closeout!
End of day / closeout
Field
Total sales is a printed statement of the transactions since the last closeout. It is purely
informative and is not a substitute for the end of day statement!
Total sales (all receipts)
Total sales
statement
is displayed
Total sales
statement
is printed out
Enter
cashier
PIN
OK
Key
OK
Key
Field Field
OK
Key
OK
Key
End of day statement
is printed
Field Field
Enter
cashier
PIN
Field
Field
Field
Field Field
Field
Subtotal is a printed statement of the transactions since the last subtotal or closeout
(cashier shift statement).
Subtotal
Subtotal
statement is
displayed
Subtotal statement
is printed out
Kassierer-PIN
eingeben
Field
Last printout / duplicate copy
Enter
cashier
PIN
The last printout
is printed
out once more
as duplicate.
Field

7
System functions
The extended diagnostics has two functions:
1. To test the electronic connection to the network server.
2. To synchronise data between the terminal and the network server, e.g. adjust from
summer to winter time.
Extended diagnostics
Upon successful completion,
the diagnostics report is
printed out
Field Field Field Enter
cashier
PIN
OK
Key
Field
Initialisation logs the terminal on to the network server.
Initialisation
Initialisation protocol
is printed out
Field Field Enter
cashier
PIN
OK
Key
Field
Field

8
Field
Change cashier PIN
Change manager PIN
Field Enter
manager
PIN
Enter
manager
PIN
OK
Key
Administration
Field
System
Field
Terminal PIN numbers
Field
Trader PIN
Field Field
The factory setting for the cashier PIN is: 11 11 11
The PIN should be changed every 90 days for security reasons!
Enter
manager PIN
new Re-enter
manager PIN
new
The factory setting for the manager PIN is: 22 22 22
Because the manager PIN can also be used as the cashier PIN, it must be changed from
the factory setting at least once even if it remains otherwise unused.
OK
Key
OK
Key
OK
Key
OK
Key
OK
Key
OK
Key
OK
Key
Key
Back to
main menu
Key
Back to
main menu
System functions
Field
Field Enter
cashier
PIN
cashier
PIN
Enter
Terminal PIN numbers
Field
Cashier PIN
Field
Enter
cashier PIN
new Re-enter
cashier PIN
new
System
Field
Administration
Feld

9
Die kartenbezogenen Fehlermeldungen kommen vom Autorisierungssystem der eingesetzten
Karte. Zu der Richtigkeit der Aussagen kann nur der Kartenherausgeber Auskunft geben.
Achten Sie bei einer Ablehnung der Karte bitte immer auf den Zusatztext vom
Kartenherausgeber. Er kann Ihnen wichtige Hinweise über das weitere Vorgehen geben.
Weiteres VorgehenMeldung
Zahlung nicht möglich
Karte ungültig
Geheimzahl falsch
Kunden bitten, mit anderem Zahlungsmittel zu
zahlen.
Kunden bitten, mit anderem Zahlungsmittel zu
zahlen.
Kunden bitten, die Geheimzahl zu prüfen, und
Transaktion neu starten.
Karte nicht zugelassen
Geheimzahl zu oft falsch
Vorgang abgelehnt
Storno nicht möglich
Systemfehler
Vorgang nicht möglich
Kunden bitten, mit anderem Zahlungsmittel zu
zahlen.
Kunde muss die Karte bei seinem Geldinstitut
wieder freischalten lassen.
Bitte Zusatztext vom Autorisierungssystem
auf dem Beleg beachten!
Daten aus der Buchung überprüfen und
Transaktion neu starten.
Bitte auf einen Zusatztext auf dem Beleg
achten, sonst B+S Hotline anrufen.
Karte kann im Moment nicht verarbeitet
werden. Vorgang evtl. später wiederholen.
Systemmeldungen
Card-related error messages come from the authorisation system for the card being used.
Only the institute that has issued the card can substantiate the accuracy of the message.
If a transaction is declined, always check the additional text provided by the card issuer.
This may contain important information on how to proceed.
Next stepsMessage
Payment not possible
Invalid card
Incorrect PIN
Ask customer to use an alternative payment method.
Ask customer to use an alternative payment
method.
Ask customer to check PIN, then start transaction
again.
Card declined
PIN entered incorrectly too
many times
Transaction declined
Reversal not possible
System error
Transaction not possible
Ask customer to use an alternative payment
method.
Customer needs to contact his/her financial
institution to arrange for the card to be unlocked.
Please check printout for clarifying message,
otherwise call B+S Hotline.
Check the input data, then start transaction again.
Please check printout for clarifying message from
authorising system.
Card cannot be processed at the moment. Please
try again later. Repeat the process later if necessary.
System messages

10
Sicherheit
Checkliste für Händler am POS
Vergleichen Sie immer die Unterschrift auf dem Beleg mit der auf der Karte.
Bitte prüfen Sie anhand der Kartenprägung den Gültigkeitszeitraum der Karte. Ist nur ein
Datum angegeben, ist die Karte bis zu diesem gültig.
Nutzen Sie die UV-Sicherheitsmerkmale bei Kreditkarten – sind keine UV-Sicherheits-
merkmale unter UV-Licht sichtbar, ist die Kreditkarte höchstwahrscheinlich gefälscht.
Lassen Sie den Kunden immer den Betrag lesen oder kontrollieren Sie diesen selbst noch
einmal, um Tastatureingabefehler vor Abschluss der Kartenzahlung zu erkennen.
Stellen Sie sicher, dass Ihre Kunden ungestört und unbeobachtet ihre PIN/Geheimzahl
eingeben können.
Vermeiden Sie soweit wie möglich die Aufbewahrung von Kartenbelegen oder
Kartendaten. Entsorgen Sie alte Belege so, dass die Daten darauf nicht in den Besitz von
Dritten gelangen können.
Verwahren Sie Ihr Terminal außerhalb der Ladenöffnungszeiten an einem sicheren Ort.
Lassen Sie keine unbefugten Personen an das Terminal.
Melden Sie einen Manipulationsverdacht am Terminal umgehend der Polizei und B+S.
Bitte achten Sie bei allen Kartentransaktionen (Kauf, Storno, Gutschrift) darauf, dass Sie
den als Händlerbeleg gekennzeichneten Beleg für sich behalten. Nur auf diesem Beleg
sind wichtige Daten für eventuelle Nachbuchungen oder für Auskünfte zum
Karteninhaber.
Weitere Sicherheitshinweise finden Sie auf unserer Homepage unter:
www.bs-card-service.com
Security
Checklist for merchant at POS
Always compare the signature on the receipt with the one on the card.
Please check the validity period of the card with the embossed dates. If only one date is
given, this represents the date of expiry.
Use the UV security features on credit cards: if no UV security features are visible under
UV light, it is highly probable that the card is a fake.
Always ask the customer to check the amount or at least do this yourself to identify any
keypad input error before the card payment goes through.
Ensure that your customers are able to concentrate on entering their PIN correctly and
without anyone else seeing.
Take all reasonable steps to avoid retaining receipts or card details. Dispose of old
receipts in such a way that the data on them can not come into the possession of third
parties.
Outside hours of business, store your terminal in a safe place.
Do not allow unauthorised persons to have access to the terminal.
If you suspect that the terminal may have been tampered with, please report this
immediately to the police and to B+S.
Ensure that that you keep the merchant copy of the receipt for all card transactions
(purchase, reversal, refund). This is the only record containing important data for any
subsequent charges or for identifying the cardholder.
For additional information about security, please visit our website:
www.bs-card-service.com

11
B+S Terminal Sicherheitssiegel
Technische Sicherheit
Ein Terminal ist Teil des „Geld-Kreislaufes” und damit genauso sorgfältig zu verwalten wie
etwa ein 500 Euro-Schein.
Es gibt immer wieder Versuche, POS-Terminals durch Öffnen zu manipulieren, um so an die
Kartendaten und persönlichen Geheimzahlen (PINs) der Karteninhaber zu gelangen.
Selbstverständlich entsprechen alle Terminals von B+S Card Service den aktuellen Richtlinien
der Deutschen Kreditwirtschaft (DK). Aber B+S geht noch einen Schritt weiter. Wir setzen auch
auf eine visuelle Sicherheit!
Alle Terminals sind mit einem Sicherheitssiegel versehen. Dieses Siegel befindet sich seitlich
am Gehäuse des Terminals, meist zwischen Unter- und Oberschale. Beim unbefugten Öffnen
des Gehäuses bzw. beim Versuch des Ablösens wird das Siegel zerstört.
Kontrollieren Sie Ihr Terminal täglich und achten Sie darauf, dass das Sicherheitssiegel
unbeschädigt ist.
B+S Terminal Sicherheitssiegel
Achtung! Das Terminal immer nur mit dem Originalnetzteil betreiben. Bei Versuchen, das
Terminalgehäuse zu öffnen, wird die integrierte Elektronik zerstört und alle Umsätze
werden gelöscht.
B+S terminal security seal
Safe use of equipment
Your terminal actually constitutes an element within the money cycle and should therefore be
handled with as much care as a €500 note.
Criminals are constantly attempting to open POS terminals in order to gain access to card
details and the personal identification numbers (PINs) of cardholders.
We can confirm that all B+S Card Service terminals comply with the current guidelines of the
German banking industry (DK). But at B+S, we have gone one step further by including a
visual safeguard.
All terminals are supplied with a security seal. This label is located on the side of the terminal,
usually spanning the upper and lower sections of the casing. Any unauthorised attempt to
open the casing will destroy the seal.
Check your terminal every day and make sure that the security seal is intact.
B+S terminal security seal
Caution! The terminal should only be operated with its original power supply unit. Any att-
empt to open the terminal housing will cause the integrated electronics to be de-
stroyed and all sales data to be deleted.

12
B+S Card Service · BSTZ1155 06/2015· Version 4.0 ·
Subject to technical changes
© All texts and images copyright B+S Card Service GmbH
No part of this document may be reproduced without the express written approval of B+S Card Service GmbH.
B+S Card Service GmbH
Lyoner Strasse 9
60528 Frankfurt am Main
Germany
[e-mail]
www.bs-card-service.com
[phone]
Questions
Help Authorisation services
Important telephone numbers
B+S Card Service
Customer service
Your terminal ID
Always quote this number
B+S Card Service [phone]