VeriFone Omni 3210 User manual

Omni 3210
Installation Guide

IMPORTANT NOTICE
Lithium Battery Caution. The Random Access Memory (RAM) in the Omni
3210 terminal is protected by a lithium battery. Do not, under any
circumstances, attempt to replace this battery. Failure to comply may void the
product warranty.
No Warranty. Although VeriFone has attempted to ensure the accuracy and
completeness of its contents, this manual may contain errors or omissions.
Limited Liability. In no event shall VeriFone be liable for any indirect,
special, incidental, or consequential damages (including damages for loss of
business, profits or the like), even if VeriFone or its representatives have been
advised of the possibility of such damages.
Product Changes. VeriFone reserves the right to change, update, or make
obsolete any product changes at any time and without notice.
Document Title: Omni 3210 Installation Guide
VeriFone Part Number: 21920, Revision A
Copyright © 2001 VeriFone, Inc.
All rights reserved.
Printed in the United States of America.
No part of this publication may be copied, distributed, stored in a retrieval
system, translated into any human or computer language, transmitted, in any
form or by any means, without the prior written consent of VeriFone.
VeriFone, the VeriFone logo, Omni, SoftPay, and VeriTalk are either
trademarks or registered trademarks of VeriFone in the United States and/or
other countries.
All other brand names, trademarks, or service marks are the properties of their
respective owners.

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Omni 3210 Installation Guide
Table of Contents
Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5
Installing the Omni 3210
Step 1: Select a Location for the Terminal . . . . . . . . . . . . . . .7
Step 2: Unpack the Shipping Carton . . . . . . . . . . . . . . . . . . . .8
Step 3: Examine Terminal Features . . . . . . . . . . . . . . . . . . .10
Step 4: Connect the Terminal to a Telephone Line . . . . . . . .13
Step 5: Connect Optional Device(s) . . . . . . . . . . . . . . . . . . .18
Step 6: Connect the Terminal Power Pack . . . . . . . . . . . . . .23
Step 7: Install a Paper Roll in the Printer . . . . . . . . . . . . . . .25
Maintaining the Omni 3210
Cleaning the Terminal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .30
Cleaning the Printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .30
Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .31
VeriFone Service and Support . . . . . . . . . . . . . . . . . . . . . . . . . . . .35
Returning a Terminal for Service . . . . . . . . . . . . . . . . . . . . . . . . . .36
Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .38
Accessories . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .39
How to Order . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .39

Omni 3210 Installation Guide
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Omni 3210 Installation Guide
Introduction
The new Omni 3210 terminal from VeriFone expands the
capabilities of the popular Omni 3200 terminal with the
addition of an internal PIN pad for processing debit,
electronics benefits transfer (EBT), and other PIN-based
transactions (see Figure 1).
Figure 1 Omni 3210 Point-of-Sale Terminal
The Omni 3210 terminal’s internal PIN pad eliminates the need
to purchase and connect an external PIN pad, and also saves
valuable countertop space. An optional swivel stand facilitates
PIN entry by allowing the Omni 3210 to serve as both a clerk-
facing and customer-facing entry device (see Figure 2).
To help ensure the security of PIN-based transactions, the
Omni 3210 incorporates advanced tamper-resistance features,
in addition to widely-used data encryption methods and key
management schemes.

Omni 3210 Installation Guide
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Figure 2 Omni 3210 Terminal with Swivel Stand
The Omni 3210 terminal is attractive, compact, easy to learn
and use, and very reliable. In addition to the integrated PIN
pad, its important features include:
• an intuitive, ATM-style interface,
• a large, back-lit display with graphics capability,
• a high-speed, integrated thermal printer,
• a triple-track magnetic stripe card reader,
• two telephone ports to eliminate the expense of a second
phone line,
• advanced fraud protection features, and
• the industry’s best warranty.
The Omni 3210 supports the full line of VeriFone peripherals,
including check readers, smart card readers, bar-code wands,
and even external PIN pads, to process almost any type of
point-of-sale transaction.

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Omni 3210 Installation Guide
Installing the Omni 3210
Step 1: Select a Location for the Terminal
To select the best location for your Omni 3210 terminal, follow
these important guidelines:
Ease of Use
Select a location that contributes to the terminal’s ease of use:
• A location convenient for both merchant and cardholder.
• A flat support surface, such as a countertop or table.
• Proximity to a power outlet and a modular RJ-11 type
telephone line connection.
Note: If you are using the Omni 3210 with optional swivel
stand, make sure there is enough space on the countertop or
table so the clerk/cashier can rotate the terminal freely on the
stand to allow cardholders to easily enter their PIN number for
debit-type transactions.
Environmental Considerations
Caution: Do not plug the power pack into an outdoor outlet or
operate the terminal outdoors. It is not waterproof or dustproof,
and is for indoor use only. Any damage to the unit from
exposure to rain or dust may invalidate the product warranty!
Do not use the terminal where there is high heat, dust,
humidity, moisture, or caustic chemicals or oils. Keep the
terminal away from direct sunlight and anything that radiates
heat, such as a stove or a motor.

Omni 3210 Installation Guide
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Electrical Considerations
Caution: Due to risk of electrical shock or damage to terminal
components, do not use the terminal near water, including a
bathtub, wash bowl, kitchen sink or laundry tub, in a wet
basement, or near a swimming pool. Avoid using this product
during electrical storms.
Avoid locations near electrical appliances or other devices that
cause excessive voltage fluctuations or emit electrical noise
(for example, air conditioners, neon signs, high-frequency or
magnetic security devices, or electric motors).
Step 2: Unpack the Shipping Carton
Carefully inspect the Omni 3210 shipping carton and its
contents for any damage or tampering (see Figure 3 and
Figure 4). To unpack the shipping carton:
1. Remove and inspect the following items:
• Omni 3210 terminal (standard model or with optional
swivel stand and two “pigtail” cables attached)
• Power pack (AC adapter and attached cables)
• Telephone line cord
• Roll of thermal printer paper
• Plastic paper roll spindle
2. Remove protective wrapping from the terminal and other
components and arrange them on a table or countertop.
3. Peel off the clear protective strip that covers the terminal’s
display screen.
4. Save the shipping carton and packing material for
repacking or moving the terminal in the future.

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Omni 3210 Installation Guide
Note: If the terminal or any product component appears
damaged or to have been tampered with, immediately notify
the shipping company and your VeriFone distributor or service
provider.
Caution: Do not use a terminal that has been damaged or
tampered with.
Figure 3 Omni 3210 Components
Figure 4 Omni 3210 with Swivel Stand Components

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Step 3: Examine Terminal Features
Before you continue the installation, please take a moment to
note the important features of the Omni 3210, as shown in
Figure 5 below.
Figure 5 Features of the Omni 3210 Terminal
General Features
With the Omni 3210 terminal lying on a flat surface and facing
toward you, you will notice the following features:
• In the center of the terminal, a display screen with a non-
removable, clear protective lens.
•24 keys, arranged in groups (see Figure 5):
– A 12-key, telephone-style keypad
– Eight function keys (four to the right of the 12-key
keypad, and four above the keypad)
– Four ATM-style keys to the right of the display
Power-On/ Paper Detect
LED Indicator
Paper Feed Button
Display
Printer
ATM-Style Keys
Application-Specific
Function Keys
Color-Coded
Function Keys
Magnetic Stripe
Card Reader
Telco-Style Keypad