VeriFone Omni 3210 User manual

Omni 3210
Installation Guide

IMPORTANT NOTICE
Lithium Battery Caution. The Random Access Memory (RAM) in the Omni
3210 terminal is protected by a lithium battery. Do not, under any
circumstances, attempt to replace this battery. Failure to comply may void the
product warranty.
No Warranty. Although VeriFone has attempted to ensure the accuracy and
completeness of its contents, this manual may contain errors or omissions.
Limited Liability. In no event shall VeriFone be liable for any indirect,
special, incidental, or consequential damages (including damages for loss of
business, profits or the like), even if VeriFone or its representatives have been
advised of the possibility of such damages.
Product Changes. VeriFone reserves the right to change, update, or make
obsolete any product changes at any time and without notice.
Document Title: Omni 3210 Installation Guide
VeriFone Part Number: 21920, Revision A
Copyright © 2001 VeriFone, Inc.
All rights reserved.
Printed in the United States of America.
No part of this publication may be copied, distributed, stored in a retrieval
system, translated into any human or computer language, transmitted, in any
form or by any means, without the prior written consent of VeriFone.
VeriFone, the VeriFone logo, Omni, SoftPay, and VeriTalk are either
trademarks or registered trademarks of VeriFone in the United States and/or
other countries.
All other brand names, trademarks, or service marks are the properties of their
respective owners.

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Omni 3210 Installation Guide
Table of Contents
Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5
Installing the Omni 3210
Step 1: Select a Location for the Terminal . . . . . . . . . . . . . . .7
Step 2: Unpack the Shipping Carton . . . . . . . . . . . . . . . . . . . .8
Step 3: Examine Terminal Features . . . . . . . . . . . . . . . . . . .10
Step 4: Connect the Terminal to a Telephone Line . . . . . . . .13
Step 5: Connect Optional Device(s) . . . . . . . . . . . . . . . . . . .18
Step 6: Connect the Terminal Power Pack . . . . . . . . . . . . . .23
Step 7: Install a Paper Roll in the Printer . . . . . . . . . . . . . . .25
Maintaining the Omni 3210
Cleaning the Terminal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .30
Cleaning the Printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .30
Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .31
VeriFone Service and Support . . . . . . . . . . . . . . . . . . . . . . . . . . . .35
Returning a Terminal for Service . . . . . . . . . . . . . . . . . . . . . . . . . .36
Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .38
Accessories . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .39
How to Order . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .39

Omni 3210 Installation Guide
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Omni 3210 Installation Guide
Introduction
The new Omni 3210 terminal from VeriFone expands the
capabilities of the popular Omni 3200 terminal with the
addition of an internal PIN pad for processing debit,
electronics benefits transfer (EBT), and other PIN-based
transactions (see Figure 1).
Figure 1 Omni 3210 Point-of-Sale Terminal
The Omni 3210 terminal’s internal PIN pad eliminates the need
to purchase and connect an external PIN pad, and also saves
valuable countertop space. An optional swivel stand facilitates
PIN entry by allowing the Omni 3210 to serve as both a clerk-
facing and customer-facing entry device (see Figure 2).
To help ensure the security of PIN-based transactions, the
Omni 3210 incorporates advanced tamper-resistance features,
in addition to widely-used data encryption methods and key
management schemes.

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Figure 2 Omni 3210 Terminal with Swivel Stand
The Omni 3210 terminal is attractive, compact, easy to learn
and use, and very reliable. In addition to the integrated PIN
pad, its important features include:
• an intuitive, ATM-style interface,
• a large, back-lit display with graphics capability,
• a high-speed, integrated thermal printer,
• a triple-track magnetic stripe card reader,
• two telephone ports to eliminate the expense of a second
phone line,
• advanced fraud protection features, and
• the industry’s best warranty.
The Omni 3210 supports the full line of VeriFone peripherals,
including check readers, smart card readers, bar-code wands,
and even external PIN pads, to process almost any type of
point-of-sale transaction.

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Omni 3210 Installation Guide
Installing the Omni 3210
Step 1: Select a Location for the Terminal
To select the best location for your Omni 3210 terminal, follow
these important guidelines:
Ease of Use
Select a location that contributes to the terminal’s ease of use:
• A location convenient for both merchant and cardholder.
• A flat support surface, such as a countertop or table.
• Proximity to a power outlet and a modular RJ-11 type
telephone line connection.
Note: If you are using the Omni 3210 with optional swivel
stand, make sure there is enough space on the countertop or
table so the clerk/cashier can rotate the terminal freely on the
stand to allow cardholders to easily enter their PIN number for
debit-type transactions.
Environmental Considerations
Caution: Do not plug the power pack into an outdoor outlet or
operate the terminal outdoors. It is not waterproof or dustproof,
and is for indoor use only. Any damage to the unit from
exposure to rain or dust may invalidate the product warranty!
Do not use the terminal where there is high heat, dust,
humidity, moisture, or caustic chemicals or oils. Keep the
terminal away from direct sunlight and anything that radiates
heat, such as a stove or a motor.

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8
Electrical Considerations
Caution: Due to risk of electrical shock or damage to terminal
components, do not use the terminal near water, including a
bathtub, wash bowl, kitchen sink or laundry tub, in a wet
basement, or near a swimming pool. Avoid using this product
during electrical storms.
Avoid locations near electrical appliances or other devices that
cause excessive voltage fluctuations or emit electrical noise
(for example, air conditioners, neon signs, high-frequency or
magnetic security devices, or electric motors).
Step 2: Unpack the Shipping Carton
Carefully inspect the Omni 3210 shipping carton and its
contents for any damage or tampering (see Figure 3 and
Figure 4). To unpack the shipping carton:
1. Remove and inspect the following items:
• Omni 3210 terminal (standard model or with optional
swivel stand and two “pigtail” cables attached)
• Power pack (AC adapter and attached cables)
• Telephone line cord
• Roll of thermal printer paper
• Plastic paper roll spindle
2. Remove protective wrapping from the terminal and other
components and arrange them on a table or countertop.
3. Peel off the clear protective strip that covers the terminal’s
display screen.
4. Save the shipping carton and packing material for
repacking or moving the terminal in the future.

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Omni 3210 Installation Guide
Note: If the terminal or any product component appears
damaged or to have been tampered with, immediately notify
the shipping company and your VeriFone distributor or service
provider.
Caution: Do not use a terminal that has been damaged or
tampered with.
Figure 3 Omni 3210 Components
Figure 4 Omni 3210 with Swivel Stand Components

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Step 3: Examine Terminal Features
Before you continue the installation, please take a moment to
note the important features of the Omni 3210, as shown in
Figure 5 below.
Figure 5 Features of the Omni 3210 Terminal
General Features
With the Omni 3210 terminal lying on a flat surface and facing
toward you, you will notice the following features:
• In the center of the terminal, a display screen with a non-
removable, clear protective lens.
•24 keys, arranged in groups (see Figure 5):
– A 12-key, telephone-style keypad
– Eight function keys (four to the right of the 12-key
keypad, and four above the keypad)
– Four ATM-style keys to the right of the display
Power-On/ Paper Detect
LED Indicator
Paper Feed Button
Display
Printer
ATM-Style Keys
Application-Specific
Function Keys
Color-Coded
Function Keys
Magnetic Stripe
Card Reader
Telco-Style Keypad

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Omni 3210 Installation Guide
•Amagnetic stripe card reader, built in to the
right side of the terminal. A graphical icon,
shown to the right, indicates the proper card
position and swipe direction (see Figure 6).
Figure 6 Using the Magnetic Stripe Card Reader
•Athermal printer, integrated into the upper
part of the terminal. In the top left corner of the
terminal is a small, green “power-on” and “no
paper” indicator light, and a paper feed button.
An icon, shown to the right, indicates the
location and function of the paper feed button.
Connection Ports on the Back Panel
If you turn the terminal around and view it from the back,
looking below and to the right of the paper roll holder, you will
notice five modular jacks, or ports (see Figure 7). These ports,
described in left-to-right order below, let you connect the Omni
3210 to a telephone line, up to two optional peripherals, and an
electrical power source.

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Figure 7 Omni 3210 Connection Ports
Telephone Line Ports
• On the left side of the back panel are two RJ-11 type
modular jacks for connecting the terminal to a telephone
line:
The first port is identified by a telephone-
shaped “Telset” icon, shown to the right. You
use the Telset port to connect the Omni 3210 to
a telephone base unit to configure an optional
pass-through telephone line connection.
The second telephone line port is identified by
a jack-shaped “Telco” icon, shown to the right.
You use the Telco port to connect the Omni
3210 directly to a modular telephone wall jack.
Ports for Attaching Optional Peripherals
• There are two RJ-45 type modular jacks (serial ports) for
connecting optional peripheral devices:
Card
Reader
Slot
Telset Port Bar Code /
PIN Pad Serial Port
Power Port
RS232 Serial Port
Telco Port

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Omni 3210 Installation Guide
The first serial port is identified by the
“RS232” icon shown to the right. You use the
RS232 port to connect a VeriFone CR 600
check reader, or a similar type of serial device.
The second serial port is identified by “Bar
Code” and “PIN Pad” icons, shown to the
right. You use the Bar Code/PIN Pad port to
connect a PIN pad, smart card reader/writer, or
bar code wand.
Power Pin Connector Port
• On the lower right-hand side of the back of the
terminal is a port for connecting the terminal to
a power source. The Power port is identified
by the “electrical power” icon shown to the
right.
Step 4: Connect the Terminal to a Telephone Line
You can connect the Omni 3210 to a telephone line in one of
two ways — direct or pass-through. The relative advantages
and disadvantages of these two types of telephone connections
are described below.
About Direct Telephone Line Connections
With a direct telephone line connection, a single telephone line
cord connects the Telco port on the back of the terminal
directly to a nearby RJ-11 type modular telephone company
wall jack (see Figure 8). A direct connection is usually
preferred because telephone line usage is dedicated to the
terminal, making it possible to perform an electronic
transaction at any time.

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Figure 8 Direct Telephone Line Connection
About Pass-Through Telephone Line Connections
With a pass-through connection, the terminal uses a telephone
line that is shared by a standard telephone base unit (see
Figure 9). A pass-through telephone line connection is useful
when you want to save the cost of an additional dedicated or
leased line. There are, however, several disadvantages to using
a pass-through connection:
• You cannot make a normal call while the terminal is
processing a transaction, or when a remote host computer
is dialing in to the terminal.
• Lifting up the telephone handset during a transaction may
disrupt the audible data carrier signal and cause the
terminal transaction to fail.
• Two telephone line cords are required instead of one. (One
telephone line cord is supplied with the terminal; you can
obtain an extra cord from VeriFone or from any local
business supply store.)

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Omni 3210 Installation Guide
Figure 9 Pass-Through Telephone Line Connection
Now that you know the advantages and disadvantages of direct
and pass-through telephone line connections, you can proceed
to install the type of connection you want.
Set Up a Direct Telephone Line Connection
To set up a direct telephone line connection for your Omni
3210 terminal, follow these steps (refer to Figure 8):
1. Insert the connector on one end of the
telephone line cord into the Telco port on the
back panel of the terminal. (The Telco port is
identified by the icon shown to the right.)
Telco Port
Telset Port
Telephone
RJ-11Type
ModularWall Jack
RJ-11Type Jack
inTelephone Base

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2. Insert the connector on the other end of the cord into a
nearby RJ-11 type telephone company wall jack. (If you
do not have this type of modular wall jack, you can obtain
an adapter from a local business supply store.)
Set Up a Pass-Through Telephone Line Connection
To set up a pass-through telephone line connection using two
telephone line cords, follow these steps (refer to Figure 9):
1. Insert the connector on one end of the first
telephone line cord into the Telco port on the
back panel of the terminal. (The Telco port is
identified by the icon shown to the right.)
2. Insert the connector on the other end of the first telephone
line cable into a nearby RJ-11 type telephone company
wall jack.
3. Insert the connector on one end of the second
telephone line cable into the Telset port on the
back panel of the terminal. (The Telset port is
identified by the icon shown to the right.)
4. Insert the connector on the other end of the second
telephone line cable into a RJ-11 type modular jack
located on the back or side of a nearby standard telephone
base unit.
Caution: If you have chosen to use a pass-through connection
for your terminal, do not attempt to make a normal telephone
call while theterminal is processing a transaction. Liftingup the
handsetmay disrupt the audible data carrier signaland causethe
transaction to fail.

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Omni 3210 Installation Guide
Setting Up Telephone Line Connections for Omni
3210 Terminals with Attached Swivel Stand
An optional swivel stand is available
for the Omni 3210 terminal. Many
terminals come with the swivel stand
already attached, as shown to the
right, and with two pre-installed
“pigtail” cables that let you
conveniently connect the power
cable and telephone line cord.
The telephone line pigtail lets you conveniently configure a
direct telephone line connection without removing the swivel
stand. To set up a direct connection using the pigtail cable:
1. Insert the connector on one end of the telephone line cord
into the modular RJ-11 type jack located inside the square-
shaped “female” end of the telephone line pigtail.
2. Insert the connector on the other end of the cord into a
nearby RJ-11 type telephone company wall jack.
To configure a pass-through connection for a terminal with
attached swivel stand, you must remove the stand in order to
properly connect and route the two telephone line cords, and
then re-attach the stand to the terminal.
Note: The procedure for removing and reattaching the swivel
stand is described in the Omni 3XXX Swivel Stand Quick
Installation Guide (VeriFone Part Number 21919).

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Step 5: Connect Optional Device(s)
The Omni 3210 supports the complete line of VeriFone
peripheral devices designed for use with electronic point-of-
sale terminals. For complete information about how to install
and use a peripheral, please refer to the user documentation
supplied with that device.
Using the two RJ-45 type serial ports on the back panel of the
terminal (the RS232 port and the Bar Code/PIN Pad port), you
can connect up to two optional devices to the terminal.
Optional devices available from VeriFone include check
readers, smart card reader/writers, bar code wands, external
PIN pads, and an external printer. Brief descriptions of how to
connect various devices to the Omni 3210 are provided below.
Caution: Before connecting any peripheral device, turn off
powerto the terminal.Turnon power only afteryouarefinished
connecting the peripheral device(s).
Connecting an Optional Peripheral to an Omni 3210
Terminal with Attached Swivel Stand
To connect an optional peripheral to an Omni 3210 terminal
with an attached swivel stand, you must:
1. Remove the swivel stand,
2. Connect and route the additional serial cable through the
guides in the swivel stand, and
3. Reattach the swivel stand to the terminal.
Note: The procedure for removing and reattaching the swivel
stand is described in the Omni 3XXX Swivel Stand Quick
Installation Guide (VeriFone Part Number 21919).

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Omni 3210 Installation Guide
Connect a CR 600 Check Reader
Caution: Some peripherals require a separate power source.
BeforeconnectingaCR600checkreaderorsimilardevice,turn
off power to the terminal.
To connect a CR 600 check reader (see Figure 10):
1. Insert the round mini-DIN type connector on one end of
the serial cable into the TERM. (i.e. Terminal) port on the
back of the check reader.
2. Insert the RJ45-type connector on the other end of the
serial cable into the RS232 port on the back panel of the
Omni 3210 terminal.
3. Connect the check reader power pack to a power outlet.
4. Insert the round barrel-type connector into the power port
on the lower back panel of the check reader.
Figure 10 CR 600 Check Reader Connection

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Connect a Smart Card Reader/Writer or PINpad 501
To connect a VeriFone SC 4XX or SC 5XX smart card reader/
writer, or a PINpad 501, to the Omni 3210 terminal (see
Figure 11):
1. If a serial cable is not already connected to the smart card
reader/writer or PINpad 501, insert the RJ-11 type plug on
one end of the cable into the modular jack on the device.
2. Insert the larger RJ-45 type plug on the other end of the
serial cable into the Bar Code/PIN Pad port on the back
panel of the Omni 3210 terminal.
Figure 11 SC 4XX, SC 5XX, and PINpad 501 Connection
Connect a Bar Code Wand
To connect an optional bar code wand, insert the RJ-45 type
plug on the free end of the device’s serial cable into the Bar
Code/PIN Pad port on the back panel of the Omni 3210
terminal (see Figure 12).