Elo Touch Solutions ET3243L User manual

SW601960 Rev E Copyright © 2016 Elo Touch Solutions, Inc. All Rights Reserved.
USER MANUAL
Elo Touch Solutions
32/4243L IDS Touch Displays

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User Manual –32/4243L Series IDS
No part of this publication may be reproduced, transmitted, transcribed, stored in a retrieval system, or translated into any language or computer language, in any form or by
any means, including, but not limited to, electronic, magnetic, optical, chemical, manual, or otherwise without prior written permission of Elo Touch Solutions, Inc.
Disclaimer
The information in this document is subject to change without notice. Elo Touch Solutions, Inc. and its Afffiliates (collectively "Elo") makes no representations or warranties
with respect to the contents herein, and specifically disclaims any implied warranties of merchantability or fitness for a particular purpose. Elo reserves the right to revise this
publication and to make changes from time to time in the content hereof without obligation of Elo to notify any person of such revisions or changes.
Trademark Acknowledgments
AccuTouch, CarrollTouch, Elo, Elo (logo), Elo Touch, Elo Touch Solutions, Elo TouchSystems, IntelliTouch, iTouch, SecureTouch, TouchTools and VuPoint are trademarks
of Elo and its Affiliates. Windows is a trademark of Microsoft Corporation.

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User Manual –32/4243L Series IDS
Table of Content
Section 1: Introduction...............................................................................................4
Section 2: Installation.................................................................................................5
Section 3: Mounting....................................................................................................8
Section 4: Operation.................................................................................................14
Section 5: Technical Support..................................................................................20
Section 6: Safety & Maintenance..........................................................................22
Section 7: Regulatory Information.........................................................................24

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User Manual –32/4243L Series IDS
Section 1: Introduction
Product Description
Your new touch display combines the reliable performance of Elo Touch Solutions touch products with the latest
developments in touch technology and display design. This combination of features creates a natural flow of
information between a user and the touch display.
This widescreen touch display incorporates a 24-bit color, active matrix thin-film-transistor LCD panel to provide high
quality display performance. Its Full HD resolution of 1920x1080 is suitable for displaying graphics and images. Its LED
backlight significantly reduces power consumption and eliminates mercury (compared to CCFL-backlit panels). Other
features that enhance this LCD monitor’s performance are Plug & Play compatibility and on-screen display (OSD)
controls.
Precautions
Follow all warnings, precautions and maintenance as recommended in this user manual to maximize the life of your unit
and prevent risks to user safety. See the Safety & Maintenance Section for more information.
This manual contains information that is important for the proper setup and maintenance of the unit. Before setting up and powering
on your new touch display, read through this manual, especially the Installation, Mounting, and Operation Sections.

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User Manual –32/4243L Series IDS
Section 2: Installation
Unpacking the Touch display
Open the carton and verify that the following items are present:
Touch display
Mounting brackets
Quick Install Guide
VGA cable
HDMI cable (ETX243L-XXWA models only)
DVI cable (ETX243L-XXAA models only)
USB cable (not available for ETX243L-0NXX models)
International power cables
OSD Remote
Japanese language regulatory information pamphlet

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Connector Panel & Interfaces
Note: DVI or HDMI are available on certain models only.
Touch display Connections
1. Connect a video cable from your host computer to the monitor. For VGA cables, tighten the video cables
screws for best performance.
2. Connect the USB touch cable between the monitors USB connector and your PC’s USB port. (Not
applicable for No Touch models)
3. Connect the power cable to the monitors input power jack and the AC power outlet.
4. The touch display ships in the ON state.

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Installing the Touch Technology Software Drivers
No additional drivers are required for your projected-capacitive touch display with Windows 7 and 8 operating systems, it uses Windows HID drivers.
To download latest touch drivers:
1.Visit elotouch website.
2.Select the operating system from “Operating System” dropdown menu.
3.Select the technology from “Technologies” dropdown menu.
4.Click on the driver version required for your touch display.
5.Click “Accept” once you are directed to the “Driver License Agreement” page.
6.Enter you email address, Click on “Next Step”. Your driver download will start automatically.
7.If you are a new user, fill in the required information and Click on “Register”. Your driver download will start automatically.

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Section 3: Mounting
General Mounting Information
The OSD text can be rotated between portrait and landscape mode through the OSD menu to better suit your mounting orientation.
Portrait and Landscape Mode
The monitor can only be installed in portrait or landscape mode following the below diagram. The THIS END UP sticker will point up.

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For Elo Part Numbers E220625, E589724, and E444804:
Portrait mode can only be installed in the 90 degrees orientation such that the Elo logo on the back is rotated to the right and the cables are connected from the
left side, as the following image shows.
Landscape mode can only be installed at 0 degrees such that the Elo logo is on the back is not rotated and the cables are connected from the bottom, as the
image below shows.
Insert cables from
this side

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Side Bracket Mount
Threaded holes are provided on the sides of the monitor for mounting using the provided brackets.
For ET3243L:
Insert cables from this side

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For ET4243L:

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Rear VESA Mount
For ET3243L Monitors:
A four-hole 400x200mm mounting pattern for M6 screws is provided on the rear of the monitor. The VESA FDMI-compliant counting is coded: VESA MIS-F,
400, 200, 6.
For the ET4243L Monitor:
A four-hole 400x400mm mounting pattern for M6 screws is provided on the rear of the monitor. The VESA FDMI-compliant counting is coded: VESA MIS-F,
400, 400, 6.

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Section 4: Operation
Power
To turn the touch display on or off, press the touch display power button on the OSD controller once.
The Power Status LED on the OSD controller functions according to the following table:
Touch Display /Computer Module Status LED Status
OFF OFF
SLEEP PULSING
ON ON
Touching the screen will bring the attached host PC out of SLEEP mode (similar to moving the mouse or pressing a keyboard key).
To improve reliability and reduce wasteful power consumption, disconnect the AC power cable from the monitor when long periods of disuse are
planned.
Touch
Your touch display is factory-calibrated and does not require manual calibration (unless the input video is not fully scaled
to the native resolution, or the touch experience needs to be calibrated to a specific user).
IntelliTouch Plus Touchscreen Technology
When connected to Windows 7 or 8 computers, the touch display can report two simultaneous touches. Refer to Section 2, Section “Installing the
Touch Technology Software Drivers” to find instructions to download the latest touch drivers.
The IntelliTouch Plus touchscreen can be re-calibrated to your displayed video image, if needed, through the calibration function in the Elo driver
control panel. The driver can be downloaded from the Elo Touch website.
The IntelliTouch Plus touchscreen can be re-calibrated to your displayed video image, if needed, through the Calibration function in the Elo driver
control panel.
The IntelliTouch Plus driver will only support multiple monitor if they are all using the IntelliTouch Plus touch technology.

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For more configuration options, double click on the EloConfig desktop shortcut to open up the Elo Touchscreen Configuration screen.
Projected Capacitive Touch Technology
When connected to Windows 7 or 8 computers, the touch display can report 10 simultaneous touches. When connected to Windows XP
computers, the touch display reports single touches.
No additional drivers are required for this technology to work with Windows 7 and 8, it uses Windows HID drivers.
Refer to Section 2, Section “Installing the Touch Technology Software Drivers” to find instructions to download the latest touch drivers for Windows
XP.
No calibration is required for this technology.
Gesture Support
The IntelliTouch Plus and Projected Capacitive touch technology enables several gestures that support single and multiple
contacts.
Video
A display’s native resolution is its width and height measured in number of pixels. Generally, for best performance, an image
displayed on this monitor will look best when your computer’s output resolution matches this monitor’s native resolution of
1920 x 1080.
For computer output resolutions at non-native resolutions, the monitor will scale the video to its panel’s native resolution. This involves stretching
or compressing the input image as needed in the X- and Y-dimensions to fit the display’s native resolution. An unavoidable byproduct of the
scaling algorithms is a loss of fidelity when the computer’s output video image is scaled by the monitor to fit the display. This loss of fidelity is most
apparent when viewing feature-rich images at close distances (for example images containing small-font text).
Your touch display will likely not require video adjustments. However, for analog VGA video, variations in video graphic card outputs may require user adjustments
through the OSD to optimize the quality of the touch display’s displayed image. These adjustments are “remembered” by the touch display. Also, to reduce the

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need for adjustments for different video mode timings, the monitor correctly scales and displays some of the video industry’s most common video timing
modes.
To keep the product operating at an optimum level please limit the product usage cycle to 18 hours for every 24 hours:
Usage duty cycle: 18 hours on per 24 hours
Elo recommends using the Content Management System, O/S scheduling settings, or RTC scheduling settings and/or EloView commands to manage duty cycle.
This will enable power savings and trouble free operation throughout the life of the monitor.
On-Screen Display (OSD)
Four OSD buttons are located on a wired control box. These can be usedto
adjust various display parameters. The buttons and their functionality are:
Button Function when OSD is not displayed Function when OSD is displayed
Menu Display OSD Mainmenu Return to previous OSD menu
Display OSD Contrastsubmenu Decrease value of selected parameter / select previous menu
i
Display OSDBrightnesssubmenu Increasevalue of selected parameter/ select next menu item
Select Display Video Prioritysubmenu Selectparameterfor adjustment / select submenuto enter
Using the OSD buttons controls an on-screen graphical user interface which displays on top of your input video, allowing intuitive adjustment of the following
display parameters:

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Parameter Available Adjustment
Brightness Increase/decrease monitor brightness.
Default: maximum
Contrast Increase/decrease monitor contrast
Default: best gray-shade performance
Clock Allows fine adjustments of the panel’s pixel dot clock.
Only applicable for VGA input video
Phase Allows fine adjustments of the panel’s pixel dot clock phase.
Only applicable for VGA input video
Auto Adjust Automatically adjusts the system clock to the input analog VGA video signal, affecting the H-position, V-position, Clock, and Phase menu items.
Only applicable for VGA input video
H-position Moves the image horizontally on the display in single-pixel increments. Default: centered
Only applicable for VGA input video
V-position Moves the image vertically on the display in single-pixel increments. Default: centered
Only applicable for VGA input video
Aspect Ratio
Switches the scaling method between Full Scaling and Maintain Aspect Ratio. Default: Full Scaling
Full Scaling –scales the X- and Y-dimensions of the input video (up or down as needed)to the display’s native resolution.
Fill To Aspect Ratio –Assuming a landscape orientation and an input video with aspect ratio smaller than 16:9, scales the Y-dimension of the inputvideo
(up or downas needed) tothe display’s Y-resolution, andscales the X-dimension to maintain the input video’s aspect ratio (and fills the rest of the display
with equal black bars on the left and right)
Other touchscreen technologies may need recalibration when switching between Aspect Ratio options.
Sharpness Adjusts sharpness of the displayed images. Default: no sharpness adjustment
Only applicable at non-nativeinput video resolutions
Color
Temperature
Selects the display’s color temperature. The available color temperatures are 9300K, 7500K, 6500K, 5500K, and User Defined. If the User Defined option is
selected, the user can change the color temperature by changing individual R, G, and B gains on a scale from 0 to 100.
Default: User Defined with R, G,and B all set to 100.
OSD H-Position Adjusts the horizontal location ofthe OSD menus onthe display
Default: centered
OSD V-Position Adjusts the vertical location of the OSD menus on the display.
Default: centered
OSD Timeout Adjusts how long a period of OSD button inactivity the touch display will wait before closing the OSD. The adjustable range is between 5 and 60 seconds.
Default: 15 seconds
OSD
Language
Selects which language the OSD information is displayed in. The available languages are: English, French, Italian, German, Spanish, Simplified Chinese,
Traditional Chinese, and Japanese.
Default: English
OSD Rotation Selects the touch display mounting orientation between Landscape and Portrait to match your physical orientation. This adjusts the rotation of theOSD text.
Default: Landscape
Recall Defaults Selecting “Recall Defaults”restores all factory default settings for OSD-adjustable parameters and for Preset Video Mode timings.
Note: This feature does not affect the OSD language setting. For 4243L units, both language and rotation are unaffected.

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Video Priority
The monitor continually scans for active video on the VGA, DVI, and HDMI connectors.
This adjustment selects which of those input ports should be given priority to be displayed. The options are: VGA Priority, HDMI (for ETX243L-XXWA models)
or VGA Priority, DVI Priority (forETX243L-XXAA models)
Default: HDMI (for ETX243L-XXWA models) or DVI Priority (for ETX243L-XXAA models)
All touch display adjustments made through the OSD are automatically memorized as soon as they are entered. This feature saves you from having to reset your
choices every time the touch display is unplugged or powered off and on. If there is a power failure, the touch display settings will not default to the factory
specifications.
OSD and Power Lockouts
Press and hold the “Menu” and “down” buttons for two seconds to enable/disable the OSD Locking feature. When the OSD
Locking is enabled, pressing any of the Menu, Up, Down, or Select keys will have no effect on the system.
Press and hold the “Menu” and “up” buttons for two seconds to enable/disable the Power Locking feature. When the Power
Locking is enabled, pressing the power switch will have no effect on the system.
Real Time Clock Function
For touch displays with the RTC function installed, the “Miscellaneous” section of the OSD menu will have RTC settings.
Here you can use the OSD buttons to allow adjustment of the additional display parameters:
Parameter Available Adjustment
Daylight Savings Time Allows time to be changed by one hour to accommodate for daylight savings time change.
Default: Off
Time Setting Allows time to be set in the 24-hour format of HH:MM:SS. The date can be set in the format of MM-DD-YYYY.
Default: On
Schedule Enable/disable scheduling to automatically turn on/off the touch display. The on/off time can be set in a 24-hour form
a
HH:MM.
You can schedule which days the touch display will turn on/off by selecting each day with the OSD remote.
Wake on Touch Function
The touch display supports wake-on-touch functionality when the PC is in sleep mode. To enable this, please ensure that
the BIOS settings have enabled USB support during the S4 sleep cycle.

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For touch displays with RTC function enabled, please make sure the Touch on Sleep mode is enabled in the OSD menu, by
selecting “Miscellaneous” and then enabling the “Touch” setting.
If you still are having trouble with Wake on Touch, please download the latest Elo drivers to allow the touch display to use
this function. Refer to Section 2, Section “Installing the Touch Technology Software Drivers” to find instructions to download
the latest touch drivers.

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Section 5: Technical Support
If you are experiencing trouble with your touch display, refer to the following suggestions.
If the problem persists, please contact your local dealer or contact Elo Touch Solutions Customer Service.
Solutions to Common Problems
Problem Suggested Troubleshooting
Thetouch display doesnot respondwhen turning on the
system Check that the DC power adaptor is properly connected
Monitor display is dim Use the OSD to increase the brightness
Use the OSD to increase the contrast
Monitor display is blank
If the Power Status LED is blinking, the monitor or Computer Modulemay be in
SLEEP mode Press any key / movethe mouse / touch the touchscreen to see if the
image reappears
Check that the signal source device is turned on
Check that that there are no loose cable connections
Monitor displays an “Out Of Range”message Adjust your computer’s resolution/timing mode to be within the allowable timing
ranges specified for your touch display (see website for specifications)