Elo TouchSystems 1937L User manual

Touchmonitor User Guide
1937L 19” LCD Rear-Mount Touchmonitor

EloTouch Solutions
19” LCD REAR-MOUNT
Touchmonitor
User Guide
Revision E
E508220
Elo
T ouch Solutions
1-800-ELOTOUCH
www.elotouch.com

Copyright © 2012 ELOTouchSolutions.
All Rights Reserved.
No part of this publication may be reproduced, transmitted, transcribed, stored in a retrieval
system, or translated into any language or computer language,in any form or by any means,
including, but not limited to, electronic, magnetic, optical, chemical, manual, or otherwise
without prior written permission of ELOTouchSolutions.
Disclaimer
The informationin this document is subject to change without notice. ELOTouchSolutions
and its Afffiliates makes no representations or warranties with respect to the contents
herein, and specificallydisclaims any implied warranties of merchantability or fitness
for a particular purpose. ELOTouchSolutionsreserves the right to revise this publication
and to make changes from time to time in the content hereof without obligation of ELO
TouchSolutionsto notify any person of such revisions or changes.
Trademark Acknowledgments
AccuTouch, Elo (logo), and IntelliTouch, are trademarks of the ELOTouchSolutions.
Windows is a trademark of the Microsoft group of companies. Other product names mentioned
herein may be trademarks or registered trademarks of their respective companies. ELOTouch
Solutions claims no interest in trademarks other than its own.

Table of Contents
Chapter 1
Introduction 1
Product Description 1
Precautions.................................................................1
Chapter 2
Installation and Setup 2
UnpackingYour Touchmonitor ....................................2
Interface Connection .................................................3
Power Requirements..................................................3
Product Overview.......................................................4
Main Unit ..............................................................4
Rear View.............................................................4
Installing the Driver Software......................................5
Installing the Serial Touch Driver (not
applicable to
Acoustic Pulse Recognition and IntelliTouch Plus
monitor) ................................................................14
Installing the SerialTouch Driver for Windows
7, Windows Vista, Windows XP, Windows 2000,
Me, 98/95 and NT 4.0 .....................................14
Installing the SerialTouch Driver for
Windows 3.1 and MS-DOS ............................15
Installing the USB Touch Driver............................16
Installing the USB Touch Driver for Windows 7,
Windows Vista, Windows XP, Windows 2000, Me,
98/95 and NT 4.0 .....................................16
Chapter 3
Operation 9
About Touchmonitor Adjustments...............................9
Rear Panel Controls.............................................10
Remote OSD Buttons(option) ..............................10
Controls and Adjustment............................................11
On Screen Display (OSD) Menu Functions..........11
On Screen Display (OSD) Control Options ..........12
Preset Modes .......................................................13
Power ...................................................................14
IntelliTouch Plus Touch Technology............................15
Gesture Support.........................................................16
Chapter 4
Troubleshooting 17
Solutions to Common Problems.................................17
Appendix A
Native Resolution .......................................................18
Appendix B
Touchmonitor Safety...................................................20
Care and Handling ofYour Touchmonitor ...................21
Appendix C
Touchmonitor Specifications.......................................22
19" LCD Touchmonitor (1937L) Dimensions.........23
Regulatory Information 25
Warranty 28

1-1
C H A P T E
R
1
I
NTRODUCTION
Product Description
Your new touchmonitorcombines the reliable performanceof touch technology with the latest
advances in (LCD) display design. This combination of features creates a natural flowof
information between a user and your touchmonitor.
This LCD monitor incorporates a 19” color active matrix thin-film-transistor(TFT) to provide
superior display performance. A maximum resolution of SXGA 1280 x 1024 is ideal for
displaying graphics and images. Other outstanding features that enhance this LCD monitor’s
performance are Plug & Play compatibility, and On Screen Display (OSD) controls.
Precautions
Follow all warnings, precautions and maintenance as recommended in this user’s manual to
maximize the life of your unit. SeeAppendix B for more information on touchmonitor safety.

3-2
C H A P T E
R
2
INSTALLATIONAND
S
ETUP
This chapter discusses how to install your LCD touchmonitor and how to install the driver
software.
Unpacking Your Touchmonitor
Check that the following6 items are present and in good condition:
LCD monitor Video cable USB cable
Elo QuickStart
CD
Software
Serial cable CD + Quick Install Guide
(Exclude APR & IntelliTouch Plus model)
Brackets

3-3
Interface Connection
NOTE: Before connecting the cables to your touchmonitor and PC, be sure that the computer and touchmonitor are
turned off.
1 3 2 2
5 1 3 2
5
Adapter Video Cable Serial Cable USB Cable OSD Remote Control
Key
(option)
Adapter Video Cable USB Cable OSD Remote Control Key
(option)
1. Connect one end of the power adapter to the monitor and the other end to the connector of
the power cord.
2. Connect one end of either the touchscreen serial (RS232) cable or the touchscreen USB
cable (but not both) to the rear side of the computer and the other end to the LCD monitor.
Tighten by turning the two thumb screws clockwise to ensure proper grounding (USB cable
does not have thumb screws).
3. Connect one end of the video cable to the rear side of computer and the other to the LCD
monitor. Tighten by turning the two thumb screws clockwise to ensure proper grounding.
4. Press the power button on the rear panel to turn the monitor power on.
5. Connect one end of OSD remote control key(option) to the monitor.
Power Requirements
NOTE: This monitor operates at 12V 4A
DC Input:
Plug shape: Tuning Fork Type
Plug polarity: (+) ) (-)
Outside dimension: Ø 5.5 ± Ø.1
Inside dimension: Ø 2.1 ± Ø.1

3-4
Product Overview
Main Unit
Rear View

3-5
Installing the Driver Software
ELOTouchSolutionsprovides driver software that allows your touchmonitor to work with your
computer. Drivers are located on the enclosed CD-ROM for the following operating systems:
• Windows 7
• Windows Vista
• Windows XP
• Windows 2000
• Windows Me
• Windows 98
• Windows 95
• Windows NT 4.0
• Windows 3.1
• MS-DOS
Additional drivers and driver information for other operating systems are available on the ELO
TouchSolutions web site at www.elotouch.com.
The ELO touchmonitor is plug-and-play compliant. Information on the video capabilities of
your touchmonitor is sent to your video display adapter when Windows starts. If Windows
detects your touchmonitor, follow the instructions on the screen to install a generic plug-and-
play monitor.
Refer to the following appropriate section for driver installation instructions.
Depending upon whether you connected the serial communicationcable or the USB
communicationcable, only the serial driveror the USB drivershould be installed.

3-6
Installing the Serial Touch Driver (not applicable to Acoustic
Pulse Recognition and IntelliTouch Plus monitor)
Installing the Serial Touch Driver for Windows 7, Windows Vista,
Windows XP, Windows 2000, ME, 98/95 and NT4.0.
NOTE: For Windows 2000 and NT4.0 you must have administrator access rights to install the driver.
Make sure the serial connector (RS232) is plugged into the monitor and an open com port on the PC.
1 Insert the ELO CD-ROM in your computer's CD-ROM drive.
2 If theAutoStart feature for your CD-ROM drive is active, the system automatically detects
the CD and starts the setup program.
3 Follow the directions on the screen to complete the driver setup for your version of
Windows.
4 If theAutoStart feature is not active:
5 Click Start > Run.
6 Click the Browse button to locate the EloCd.exe program on the CD-ROM.
7 Click Open, then OK to run EloCd.exe.
8 Follow the directions on the screen to complete the driver setup for your version of
Windows.

3-7
Installing the Serial Touch Driver for MS-DOS and Windows 3.1
You must have a DOS mouse driver (MOUSE.COM) installed for your mouse if you wish to
continue using your mouse along with your touchmonitor in DOS.
To install Windows 3.x and MS-DOS touch driver from Windows 95/98, follow the directions
below:
1 Insert the CD-ROM in your computer’s CD-ROM drive.
2 From DOS, type d: and press the Enter key to select the CD-ROM (your CD-ROM drive
may be mapped to a different drive letter).
3 Type cd\elodos_w31to change to the correct directory.
4 Type Install and press Enter to start the installation.
5 Calculate the touchscreen.

3-8
Installing the USB Touch Driver
Installing the USB Touch Driver for Windows 7,WindowsVista, Windows XP,
Windows 2000, ME and Windows 98.
1 Insert the ELO CD-ROM in your computer’s CD-ROM drive.
If Windows 2000 or Windows 98 starts the Add New Hardware Wizard, do the following:
2 Choose Next. Select “Search for the best driver for your device (Recommended)” and
choose Next.
3 When a list of search locations is displayed, place a checkmark on “Specify a location” and
use Browse to select the \EloUSB directory on the ELO CD-ROM.
4 Choose Next. Once the ELO USB touchscreen driver has been detected, choose Next again.
5 You will see several filesbeing copied. Insert your Windows 98 cd if prompted. Choose
Finish.
If Windows 2000 or Windows 98 does not start the Add New Hardware Wizard, do the
following:
NOTE: For Windows 2000 you must have administrator access rights to install the driver.
1 Insert the ELO CD-ROM in your computer’s CD-ROM drive. If the AutoStart feature for
your CD-ROM drive is active, the system automaticallydetects the CD and starts the setup
program.
2 Follow the directions on the screen to complete the driver setup for your version of
Windows.
If the AutoStart feature is not active:
1 Click Start > Run.
2 Click the Browse button to locate the EloCd.exe program on the CD-ROM.
3 Click Open, then OK to run EloCd.exe.
4 Follow the directions on the screen to complete the driver setup for your version of
Windows.
InstallingAPR USB Touch Driver for Windows 7, Windows Vista and
Windoows XP
Insert the ELO APR CD-ROM in your computer’s CD-ROM driver.
Follow the directions on the screen to complete the APR 3.1 driver setup for your version of
Windows. Do not plug USB cable until software is fully loaded. When finished, plug USB
cable and alignment data is transferred.
NOTE: For the latest driver, go to elotouch.com and download it from the driver download section.

3-9
C H A P T E
R
3
O
PERA TION
About TouchmonitorAdjustments
Your touchmonitor will not likely require adjustment. However, variations in video output and
application may require adjustments to the touchmonitorto optimize the quality of the display.
For best performance, your touchmonitor should be operating in native resolution, that is 1280
x 1024 at 80k-75 Hz. Use the Display control panel in Windows to choose 1280 x 1024
resolution.
Operating in other resolutions will degrade video performance. For further information, please
refer to AppendixA.
All adjustments made to the controls are automatically memorized. This feature saves you from
having to reset the choices every time the touchmonitor is unplugged or powered off and on. If
there is a power failure, the touchmonitor settings will not default to the factory specifications.

3-10
Rear Panel Controls
MENU SEL
1 2 3 4 5
Control Function
1 Menu/Exit Display/exits the On Screen Display (OSD) menus.
2 1. Enter contrast of the OSD.
2. Increase value of the adjustment item.
3. Select item clockwise.
3 1. Enter brightness adjustment.
2. Decrease value of the adjustment item.
3. Select item counter-clockwise.
4 Select Selects the adjustment items from the OSD menus.
5 Power Switch Switches the power of the monitor.
Remote OSD Buttons(option)
AUTO/SEL DOWN UP MENU
3
4
Control Function
1 AUTO/SEL Selects the adjustment items from the OSD menus.
2 DOWN 1. Enter brightness adjustment.
2. Decrease value of the adjustment item.
3. Select item counter-clockwise.
3 UP 1. Enter contrast of the OSD.
2. Increase value of the adjustment item.
3. Select item clockwise.
4 MENU Display/exits the On Screen Display (OSD) menus.

3-11
Controls and Adjustment
On Screen Display (OSD) Menu Functions
To Display and Select the OSD Functions:
1 Press the Menu key to activate the OSD menu.
2 Use or to move clockwise or counter-clockwise through the menu. Press the Select
key, the parameterwill be highlightedwhen
selected.
3 To quit the OSD screen at any time during the operation, press the Menu key. If no keys are
pressed for a short time period, the OSD automatically disappears.
NOTE: The OSD screen will disappear if no input activities are detected for 45 seconds(default).

3-12
On Screen Display (OSD) Control Options
Control Description
Contrast Increases or decreases contrast.
Brightness Increases or decreases brightness.
V-Position Moves the screen up or down.
H-Position Moves the screen left or right.
Recall Defaults Returns the monitor to its default settings.
RGB Press or to select 9300, 6500, 5500, 7500 and USER.
Only when selecting USER you can make adjustments to the
R/G/B content.
Press Enter to restore to factory default setting.
Exit Exit the menu.
Sharpness Adjusts the sharpness.
Phase Increases or decreases the snow noise of the image after auto
adjustment is
made.
Clock The dot clock is
fine-adjusted after auto adjust.
OSD H-Position Moves the OSD position horizontally on the screen.
OSD V-Position Moves the OSD position vertically on the screen.
OSD Time Determines how long (in seconds) the OSD menu waits before
closing automatically after no action has been performed.
Auto-Adjust Press Auto to enable this function. The Auto-Adjust will
automatically adjust V-Position, H-Position, Clock and
Clock-Phase.
OSD Language Select from English, French, German, Spanish, and Japanese.
Information Description Indicates the current resolution, H-Frequency and
V-Frequency.

3-13
Preset Modes
To reduce the need for adjustment for different modes, the monitor has default setting modes
that are most commonly used as given in the table below. If any of these display modes are
detected, the monitor automatically adjusts the picture size and centering. When no mode is
matched, the user can store their preferred modes in the user modes. The monitor is capable of
storing up to 7 user modes. The only condition to store as a user mode is the new display
information must have 1 KHz difference for horizontal frequency or 1 Hz for vertical frequency
or the sync signal polarities are different from the default modes.
Mode Resolution (KHz) (MHz)
H.
Fr eq.
H
Band Width
V
1CGA 512 x 247 60 Hz 16.858 11.059 --
2CGA512 x 256 60 Hz 16.158 11.059 +-
3VGA640 x 350 70 Hz 31.47 28.322 +-
4VGA720 x 400 70 Hz 31.47 28.322 -+
5VGA640 x 480 60 Hz 31.47 25.175 --
6MAC 640 x 480 66 Hz 35.00 32.24 --
7VESA640 x 480 72 Hz 37.86 31.5 --
8VESA640 x 480 75 Hz 37.50 31.5 --
9VESA800 x 600 56 Hz 35.16 36 ++
10 VESA800 x 600 60 Hz 37.88 40 ++
11 VESA800 x 600 75 Hz 46.88 49.5 ++
12 VESA800 x 600 72 Hz 48.08 50 ++
13 MAC 832 x 624 75 Hz 49.72 57.283 --
14 VESA1024 x 768 60 Hz 48.36 65 --
15 SUN 1024 x 768 65 Hz 52.45 70.49 --
16 VESA1024 x 768 70 Hz 56.48 75 --
17 VESA1024 x 768 75 Hz 60.02 78.75 ++
18 SXGA1280 x 1024 60 Hz 64 108 ++
19 SXGA1280 x 1024 75 Hz 80 135 ++
20 SXGA1152 x 864 75 Hz 67.5 108 ++
21 SXGA1280 x 960 60 Hz 60 108 ++

3-14
Power
Power
Mode Consumption
On <50W
Sleep
<3W
Off <1W
We recommend switching the monitor off when it is not in use for a long time.
NOTE: Complies to VESAPower Management (DPM) standards. To activate the monitor, press any key on the
keyboard or move the mouse or touch the touchscreen. In order for the touchscreen to bring the monitor from
the DPM system, the touchscreen function must be fully operational.

3-15
IntelliTouch Plus Touch Technology
When connected to Windows 7 computers, the touchmonitor can report 2 simultaneous touches.
The IntelliTouch Plus touchscreen can be re-calibrated to your displayed video image, if
needed, through the Calibration function in the ELO driver control panel.
The IntelliTouch Plus driver will only support multiple monitor if they are all using the
IntelliTouch Plus touch technology.
To use multiple IntelliTouch Plus monitors, double click on the EloConfig desktop shortcut to
open up the ELO Touchscreen Configuration screen.
Select “Match Touch to Display…” to calibrate multiple monitors.

3-16
Gesture Support
The IntelliTouch Plus touch technology enable several gestures that support single and multiple
contacts. Refer to the Microsoft Website http://msdn.microsoft.com/en-us/library/dd940543 on
the various gestures that are supported in Windows 7.