Elo TouchSystems ET1587C User manual

Service Manual
Entuitive Touchmonitor
ET1587C/1787C/1987C/1788C/1988C/1545C/1745C/1945C/1985C
Chassis Family No.ET15,17,19
CONTENTS
1.REGULATORY INFORMATION..........................................................................1
2.INTRODUCTION...................................................................................................3
3.TOUCH TECHNOLOGY.......................................................................................3
4.TOUCHMONITOR SAFETY.................................................................................4
5.TECHNICAL SPECIFICATIONS..........................................................................4
6.INSTALLATION AND SETUP..............................................................................9
7.OPERATION..........................................................................................................13
8.ABOUT MONITOR ADJUSTMENTS ...................................................................16
9.MONITOR INSPECTION STANDARDS .............................................................27
10.CAUTION FOR SERVICING..............................................................................34
11.BLOCK DIAGRAM..............................................................................................35
12.TROUBLE SHOOTING CHART..........................................................................37
13.SERVICE COMPONENTS ..................................................................................52
14.ET15 PARTS LIST................................................................................................53
15.ET17 PARTS LIST................................................................................................71
16.ET19 PARTS LIST................................................................................................128
17.SPARE PARTS APPLICATION...........................................................................195
Elo TouchSystems Elo Document : ES500144 Rev. : G / Apr.20,2004

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REGULATORY INFORMATION
1.Electrical Safety Information
1.1 Compliance is required with respect to the voltage, frequency, and current
requirements indicated on the manufacturer’s label. Connection to a different
power source than those specified herein will likely result in improper operation or
damage to the equipment, or may pose a fire hazard if the limitations are exceeded.
1.2 There are no operator serviceable parts inside this equipment. This equipment
generates hazardous voltages that constitute a safety hazard. Service should be
provided only by a qualified service technician.
1.3 This equipment is provided with a detachable power cord that has an integral
safety ground wire and three-prong connector intended for connection to a
grounded safety outlet.
1.3.1 Do not substitute the cord with any cord other than the provided approved
type. Under no circumstances use an adapter plug to connect to a two-wire
outlet, as this will defeat the continuity of the grounding wire.
1.3.2 This equipment requires the use of the ground wire as a part of its safety
certification. Modification or misuse can provide a shock hazard that can
result in serious injury or death.
1.3.3 If there are any questions about the installation prior to connecting the
equipment to mains power, contact a qualified electrician or the manufacturer.
2.Emissions and Immunity Information
2.1 Notice to Users in the United States: This equipment has been tested and found to
comply with Part 15 Class B of FCC Rules for digital devices. These limits are
designed to provide reasonable protection against harmful interference in a residential
installation. This equipment generates, uses , and can radiate radio frequency energy,
and if not installed and used in accordance with the instructions, may cause harmful
interference to radio communications.
2.2 Notice to Users in Canada: This equipment has been tested and found to comply with
Class B radio noise emission limits as established by the Radio Interference Regulations
of Industries Canada for digital devices.
2.3 Notice to Users in the European Union: This equipment has been tested and found to
comply with the Class B requirements of CE marking for Information Technology
Equipment as require by :Low Voltage Directive 73/23/ECC and standard EN 60950 ;
EMC Directive 89/336/ECC, and per standard EN 55022.
2.4 General Information to All Users: This equipment generates, uses , and can radiate
radio frequency energy. If not installed nad used according to this manual, the
equipment may cause interference with radio and television communications. There is ,
however, no guarantee that interference will not occur in any particular installation due
to site-specific factors.
2.4.1 In order to meet emission and immunity requirements, the user must observe the
following:
2.4.1.1 Use only the provided I/O cables to connect this digital device with any

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computer.
2.4.1.2 To ensure compliance, use only the provided manufacturer-approved line
cord.
2.4.1.3 The user is cautioned that changes or modifications to the equipment not
expressly approved by the party responsible for compliance could void
the user’s authority to operate the equipment.
2.4.2 If this equipment appears to cause interference with radio or television reception,
or any other device:
2.4.2.1 Verify as an emission source by turning the equipment off and on.
2.4.2.2 If you determine that this equipment is causing the interference, try to
correct the interference by using one or more of the following measures:
•Move the digital device away from the affected receiver.
•Reposition (turn) the digital device with respect to the affected
receiver.
•Reorient the affected receiver’s antenna.
•Plug the digital device into a different AC outlet so the digital device
and the receiver are on different branch circuits.
•Disconnect and remove any I/O cables that the digital device does not
use. (Unterminated I/O cables are a potential source of high RF
emission levels.)
•Plug the digital device into only a grounded outlet receptacle. Do not
use AC adapter plugs. (Removing or cutting the line cord ground may
increase RF emission levels and may also present a lethal shock
hazard to the user.)
If you need additional help , consult your dealer, manufacturer, or an experienced radio
or television technician.
MPR II
DHHS

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1INTRODUCTION
Congratulations on your purchase of an Elo TouchSystems Entuitive touchmonitor. Your
new high-resolution touchmonitor combines the reliable performance of Elo’s touch
technology with the latest advances in CRT display design. This combination of features
creates a natural flow of information between a user and the touchmonitor.
1.Precautions
Follow all warnings, precautions and maintenance as recommended in this manual to
maximize the life of your unit. See page 4 B for more information on touchmonitor safety.
2. About the Product
Your CRT touchmonitor is a color display with the following features:
•13.8-inch viewable image 0.28mm dot pitch CDT for 15".
•15.7-inch viewable image 0.27mm dot pitch CDT for 17".
•18-inch viewable image 0.25mm dot pitch CDT for 19".
•Supports a wide range of screen refresh rates with flicker-free picture quality.
•Plug and Play functionality automatically adjusts the monitor to its optimum
performance.
•VESA DPMS (Display Power Management Signaling).
•Patented iTouchtechnology from Elo TouchSystems.
•RS-232 touch interface.
TOUCH TECHNOLOGY
1.Touchscreens: An Overview
Typically, users communicate with computers by using a mouse, a keyboard, or a
combination of the two. Users who are not keyboard-literate or mouse-savvy can become
frustrated with how long human-to-computer interactions take.
Computer literacy is learned. This is complicated by the fact that using a keyboard or a
mouse is neither intuitive nor natural for most people.
Touchscreens cut out the learning curve by eliminating keyboard/mouse intermediaries and
allowing a natural flow of information to develop between a user and a computer.
When a user wants to access information or perform a function on a computer with a
touchscreen installed, a touch quickly and accurately does the job that once required
complicated keyboard interactions or precise mouse movements.
A frustrating experience with a computer during a transaction can create dissatisfaction for
your customer. Touchscreens help eliminate unpleasant transactions by creating a natural
flow of information that enhances your product or service. Touchscreens speed up
user/computer interactions. People get what they want faster and are more satisfied with
the process.

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2.iTouch Touchscreens
Elo built on its IntelliTouch surface wave technology to create its iTouch "touch-on-tube"
solution. Elo eliminated the clear glass layer between the viewer and the display. iTouch
touchmonitors have been adopted by some of the largest manufacturers in the world in their
next generation games.
Elo CRT gaming monitors offer consistent features across all sizes:
•Touch directly on tube—no touchscreen overlay and no parallax.
•Preserves 100 percent of CRT brightness, clarity, antireflection and color properties.
•More durable and safer than even bonded touchscreen overlays.
•Same fast, accurate, stable performance as Elo’s IntelliTouch surface wave
touchscreen overlays.
•"Drift free" and not affected by surrounding metal or poor earths/grounding.
•Dual touches are not averaged, allowing extremely fast two-handed play.
•Z-axis for pressure can add a new dimension to games.
•No need for periodic recalibration.
TOUCHMONITOR SAFETY
DANGER
As this equipment is received it presents an electrical shock hazard that could result in
serious injury or death. Only qualified persons should work around this equipment when it
is energized. This equipment is intended to be used by a manufacturer only for building-in
to other equipment which will provide a proper electrical and fire safety enclosure.
This manual contains information that is important for the proper setup and maintenance of
your touchmonitor. Before setting up and powering on your new touchmonitor, read
through this manual, especially page 9, Installation and Setup, and page 13, Operation.
1.To reduce the risk of electric shock, follow all safety notices and never insert
conductive metal objects into the circuitry.
2.It is important that your touchmonitor remains dry. Do not pour liquid into or onto your
touchmonitor. If your touchmonitor becomes wet do not attempt to repair it yourself.
3.Your new monitor is equipped with a three-wire, grounding power connector, AMP
"Mate-N-Lock", part number 350767-1. Contacts inside the connector are female type,
AMP part number 350550-1.
Connector Information
Pin 1 Mains line hot monitor (brown)
Pin 2 Mains ground monitor (green)
Pin 3 Mains line neutral monitor (blue)
！

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Should you wish to construct your own custom power cable, Elo highly recommends
using AMP "Mate-N-Lock" part number 350766-1 and male type contacts, AMP part
number 350547-1.
After connecting the power cable to the monitor, but before applying power, ensure
that the power cable’s black or brown wire connects to the monitor’s brown wire; the
power cable’s green wire connects to the monitor’s green wire; and the power cable’s
white or blue wire connects to the monitor’s blue wire.
Note: The cable used must include a green (earth ground) wire, it must be 18AWG (or
larger), and it should be rated SVT 105C 600V (or better).
TECHNICAL SPECIFICATIONS
1.Touchmonitor Specifications
19"Monitor 17" Monitor 15" Monitor
Picture Tube 19”(18”diagonal viewable
image), 0.25-mm dot pitch. 17”(15.7”diagonal viewable image), 0.27-mm
dot pitch.
15”(13.8”diagonal
viewable image), 0.28-mm
dot pitch.
Maximum
Resolution 640x350/70Hz 720x400/70Hz
640x480/60, 72, 75, 85HZ
800x600/56,60,72,75,85HZ
1024x768/60, 70, 75, 85Hz
1280x1024/60Hz
Non-interlaced
640x350/70Hz
720x400/70Hz
640x480/60, 72, 75, 85HZ
800x600/56,60,72,75,85HZ
1024x768/60, 70, 75, 85Hz
1280x1024/60Hz
Non-interlaced
640x350/70Hz
720x400/70Hz
640x480/60, 72, 75, 85HZ
800x600/56,60,72,75,85HZ
1024x768/60Hz
Deflection
Frequency Horizontal: 30-70 kHz Vertical: 50-160 Hz Horizontal: 30-70 kHz Vertical: 50-160 Hz Horizontal: 30-55 kHz Vertical: 50-160 Hz
Maximum
Video
Input
Bandwidth
100 MHz 100 MHz 65 MHz
Display Area* H: 350 mm
V: 262 mm H:300 mm V: 225 mm H: 270 mm V: 202 mm
Input Signal R.G.B. Analog, 15 pin D-sub R.G.B. Analog, 15 pin D-sub R.G.B. Analog, 15 pin D-sub
Input Voltage 100-240 VAC, 50-60 Hz 100-240 VAC, 50-60 Hz 100-240 VAC, 50-60 Hz
Display
Colors* Analog input; unlimited colors Analog input; unlimited colors Analog input; unlimited colors
Typical Power
Consumption 75 watts 65 watts 60 watts
Power
Management Compliant with EPA/Energy Star, VESA DPMS signaling
method.
Compliant with EPA/Energy
Star, VESA DPMS signaling
method.
Compliant with EPA/Energy
Star, VESA DPMS signaling
method.
CRT Life Average operational CRT
life is 12,000 hours to half
brightness.
Average operational CRT
life is 12,000 hours to half
brightness.
Average operational CRT
life is 12,000 hours to half
brightness.

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On-Screen
Adjustments Brightness, Contrast, Exit, Zoom, V.Si ze, V. Po sition,
H. Size, H. Position,
Language, Save, Recall,
Starus, Degauss, Rotation,
Input Level, OSD, Color
Temperature, Trapezoid,
Parallel, Pin Balance, Top/
Bottom Corner, S/C Correct,
H/V Moire.
Brightness, Contrast, Exit,
Zoom, V.Si ze, V. Po sition,
H. Size, H. Position,
Language, Save, Recall,
Starus, Degauss, Rotation,
Input Level, OSD, Color
Temperature, Trapezoid,
Parallel, Pin Balance, Top/
Bottom Corner, S/C Correct,
H/V Moire.
Brightness, Contrast, Exit,
Zoom, V.Si ze, V. Po sition,
H. Size, H. Position,
Language, Save, Recall,
Starus, Degauss, Rotation,
Input Level, OSD, Color
Temperature, Trapezoid,
Parallel, Pin Balance, Top/
Bottom Corner, S/C Correct,
H/V Moire.
Safety
Regulations cRUus, DHHS, TÜV cRUus, DHHS, TÜV cRUus, DHHS, TÜV
EMC
IC ES-003
C-Tick
VCCI
FCC Class B, CE FCC Class B, CE FCC Class B, CE
Monitor
Dimensions 424w x 440d x 375h 397w x 405d x 343h 424w x 440d x 375h
Net Weight 17.8kg 14.7kg 11.7kg
Operating
Temperature 5-55°C 5-55°C 5-55°C
Humidity 10%-80% 10%-80% 10%-80%
2.iTouch Touchmonitor Specifications
Mechanical
Positional Accuracy
Standard deviation of error is less than 0.080 in. (2.03 mm). Equates to less than ±1%.
Touchpoint Density
More than 100,000 touchpoints/in2(15,500 touchpoints/cm2).
Touch Activation Force
Typically less than 3 ounces (85 grams).
Surface Durability
Surface durability is that of glass, Mohs’hardness rating of 7.
Expected Life
No known wear-out mechanism, as there are no layers, coatings, or moving parts.
Performance
iTouch technology has been operationally tested to more than 50 million touches in
one location without failure, using a stylus similar to a finger.
Sealing
Unit is sealed to protect against splashed liquids, dirt, and dust.
Optical
Light Transmission (per ASTM D1003)
100%
Visual Resolution
All measurements made using USAF 1951 Resolution Chart, under 30X agnification,
with test unit located approximately 1.5 in (38 mm) from surface of resolution chart.

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Clear surface: Excellent, with no noticeable degradation. Antiglare surface: 6:1
minimum.
Environmental
Chemical Resistance
The active area of the touchscreen is resistant to all chemicals that do not affect glass,
such as:
•Acetone
•Toluene
•Methyl ethyl ketone
•Isopropyl alcohol
•Methyl alcohol
•Ethyl acetate
•Ammonia-based glass cleaners
•Gasoline
•Kerosene
•Vinegar
Electrostatic Protection (per EN 61 000-4-2, 1995)
Meets Level 4 (15 kV air/8 kV contact discharges).
*Dependent on video controller/card used.
NOTE: All specifications are subject to change.
3. Signal PINOUT for 15",17" and 19" Monitors
PIN Number Signal
1. Red video 9. NC
2. Green video 10. Sync return
3. Blue video 11. Ground
4. Ground 12. SDA (Serial Data)
5. *VGA card detection (GND) 13. Horizontal Sync
6. Red return 14. Vertical Sync
7. Green return 15. SCL (Serial Clock)
8. Blue return
*Pin 5, self-test pin shall be grounded when signal connector is plugged in.
6
5 4 3 2 1
10 9 8 7
15 14 12
13 11

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4.Power Consumption
The touchmonitor comes with a power-saving feature that controls its power
consumption. This feature complies with both the EPA’s Energy Star
requirements. It also conforms to the Display Power Management System
(DPMS) power-down signaling method approved by the Video Electronics
Standard Association (VESA).
15" Monitor
Mode LED Power
consumption (W)
Normal Green 60
Standby Green/ blinking 15
Suspend Green/ blinking 15
Off Green/ blinking 5
Unplugged Not illuminated 0
17" Monitor
Mode LED Power
consumption (W)
Normal Green 65
Standby Green/ blinking 15
Suspend Green/ blinking 15
Off Green/ blinking 5
Unplugged Not illuminated 0
19" Monitor
Mode LED Power
consumption (W)
Normal Green 75
Standby Green/ blinking 15
Suspend Green/ blinking 15
Off Green/ blinking 5
Unplugged Not illuminated 0
NOTE: The only way to isolate the display unit completely from the mains supply is to unplug the
mains cable.

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INSTALLATION AND SETUP
This chapter discusses how to install your CRT touchmonitor and how to install Elo TouchSystems driver software.
1.Unpacking Your Touchmonitor
Check that the following 5 items are present and in good condition:
2.Connecting Your Touchmonitor
IMPORTANT: Before connecting the cables to your touchmonitor and PC, be sure that the computer
and touchmonitor are turned off.
Video cable
Connections on underside
Serial touchscreen
cable
Female 15-pin
video
connector
Female 9-pin serial
Touchscreen
connector
Power
CRT Touchmonitor
Serial cable VGA cable
CD Software
Quick Installation
CD
Software
Quick Installation Guide
Guide