EMC2 VNXe3100 User manual

This document describes how to replace a solid state disk (SSD) in a VNXe3100 or
VNXe3150 disk processor enclosure (DPE).
Before you start
Before you start the procedure, refer to your EMC® VNXe™ online help (Servicing your
system > Adding or replacing faulted hardware components > Replace a faulted hardware
component) for instructions on how to identify failures, order new parts, and handle
hardware components.
Tasks to replace a solid state disk (SSD)
◆Task 1: Preparing the storage processor (SP) for service ............................................ 2
◆Task 2: Remove the SP assembly............................................................................... 3
◆Task 3: Replace the solid state disk........................................................................... 4
◆Task 4: Replace the SP assembly............................................................................... 5
◆Task 5: Reboot the SP ............................................................................................... 5
◆Task 6: Verify the operation of the replacement solid state disk................................. 6
◆Task 7: Return the faulted solid state disk ................................................................. 6
EMC® VNXe3100/VNXe3150
Replacing a Solid State Disk (SSD)
P/N 300-012-221
REV 02

2 EMC VNXe3100/VNXe3150 — Replacing a Solid State Disk (SSD)
Tasks to replace a solid state disk (SSD)
Task 1: Preparing the storage processor (SP) for service
IMPORTANT
To protect your VNXe system form accidental data loss while you replace an SSD in an SP,
you must prepare the SP for service before you replace the SSD. You prepare an SP for
service by putting it in Service mode.
1. Open Unisphere™ and select Settings, then Service System.
2. Log in with your service password.
3. In the System Components column, select storage processor (SP A or SP B) associated
with the faulted component.
4. Under Service Actions, select Enter Service Mode, then Execute service action.
5. In the Service Confirmation dialog box click OK.
Putting an SP into Service mode takes about 10 minutes to complete. The storage
processor fault LED will flash alternating amber and blue while the SP remains in
Service mode and is receiving active power.
6. Wait until the SP fault LED is flashing alternating amber and blue before continuing to
the next task.
1
1 GBE
01
X4
6Gb SAS
6Gb SAS
23
1
0
e3e0 e1 e2
1 GbE
SP fault

Tasks to replace a solid state disk (SSD)
EMC VNXe3100/VNXe3150 — Replacing a Solid State Disk (SSD) 3
Task 2: Remove the SP assembly
To remove the solid state disk, you must remove the SP assembly:

DO NOT REMOVE an SP assembly while the “Unsafe to remove SP” LED is on. The
light indicates that you may interrupt a vital system or data-caching process.
If your system has a single SP, DO NOT REMOVE the storage processor if the “Unsafe to
remove” LED for the cache protection module is on.
1. Disconnect the network and all other cables from the back of the assembly that will
include the faulted solid state disk.
Do not remove any cables from the other storage
processor assembly.
Mark the cables with the port numbers from which you removed them.

The SP assembly omes completely out of the chassis. In addition to holding the
latches, be prepared to support the SP assembly to avoid dropping it.
2. Locate the left and right latches.
3. Pinch the orange tabs and pull the latches to the sides to eject the SP assembly from
the chassis.
4. Pull out the latches until they are fully extended and the SP assembly is released from
the enclosure.
5. Use the latches to slide the assembly about
half-way out of the enclosure.
6. Use both hands to support the assembly and pull it fully out of the enclosure.
7. Place the assembly on a clean, flat static-free work surface.
CL4682

4 EMC VNXe3100/VNXe3150 — Replacing a Solid State Disk (SSD)
Tasks to replace a solid state disk (SSD)
Task 3: Replace the solid state disk
The solid state disk is located at the back of the SP assembly.
1. Unlatch the solid state disk by pulling the blue tab away from the bottom of the SP.
2. Pull the solid state disk out of the slot.
3. Unpack the replacement solid state disk.
Save the packaging material to return the faulted disk.
4. Slide the replacement solid state disk into the slot in the SP, making sure that the
latch snaps in place.
1 2 4
CL4653
3
CL4652
431 2

Tasks to replace a solid state disk (SSD)
EMC VNXe3100/VNXe3150 — Replacing a Solid State Disk (SSD) 5
Task 4: Replace the SP assembly
1. Pull out the latches on each side of the SP assembly and make sure they stay in the
open position.
2. Align the SP assembly with the chassis opening and push it straight into the chassis.
The latches begin to close when they contact the chassis edges.
3. Close the right and left latches to fully seat the SP assembly in the chassis.
An audible click indicates that the latches are secure.
4. Reconnect the cables to the back of the SP assembly being sure to connect all cables
to the same ports from which you removed them.
The SP begins powering up immediately after connection to an active AC power
source.
Task 5: Reboot the SP
Once you have installed the replacement solid state disk and returned the SP assembly to
the chassis, reboot the recently serviced SP to ensure that it leaves Service mode:
1. From Unisphere, select Settings, then Service System.
2. Log in with your service password.
3. In the System Components column, select the storage processor (SP A or SP B)
associated with the replacement solid state disk.
4. Under Service Actions, select Reboot, then Execute service action.
It may take up to 12 minutes for the system to complete its reboot to return to Normal
mode and restart the servers.
5. Refresh your browser, or follow the on-screen instructions, to bring the software out of
Service mode and restore full-function Unisphere.
CL4687

6 EMC VNXe3100/VNXe3150 — Replacing a Solid State Disk (SSD)
Tasks to replace a solid state disk (SSD)
Task 6: Verify the operation of the replacement solid state disk
Verify that the replacement solid state disk is recognized by your system, and operating
correctly:
1. In Unisphere™, select System, then System Health.
2. Select the solid state disk in the Component list or the graphical view:
• In the Component list, the solid state disk should be marked with a status OK icon:
• In the graphical view, the solid state disk should be highlighted green.
If the system health monitor shows the replacement solid state disk as faulted,
contact your service provider.
Task 7: Return the faulted solid state disk
1. Package the faulted solid state disk in the shipping box that contained the
replacement disk, and seal the box.
2. From Unisphere, click Support > Need more Help? > Customer replaceable parts >
Return a customer replaceable part to enter the EMC Online Support website. The site
includes detailed instructions on how to return faulted parts.
If your screen does not show the Return a customer replaceable part option, contact
your service provider for instructions on what to do next.
3. Follow the on-screen instructions. The website includes a printable return label and
box pickup information.
4. Attach the shipping label, and contact the appropriate person to pick up the parts.
Copyright © 2011-2012 EMC Corporation. All rights reserved. Published in the USA.
Published August, 2012
EMC believes the information in this publication is accurate as of its publication date. The information is subject to change without
notice.
The information in this publication is provided as is. EMC Corporation makes no representations or warranties of any
kind with respect to the information in this publication, and specifically disclaims implied warranties of
merchantability or fitness for a particular purpose. Use, copying, and distribution of any EMC software described in this
publication requires an applicable software license.
EMC2, EMC, and the EMC logo are registered trademarks or trademarks of EMC Corporation in the United States and other countries.
All other trademarks used herein are the property of their respective owners.
For the most up-to-date regulatory document for your product line, go to the technical documentation and advisories
section on EMC Online Support.