Entrust CD820 Product information sheet
User Reference Guide
CD820™ Instant Issuance
System
October 2020
527715-001, Rev D
CD820 Instant Issuance System
2
Contents
The CD820 Card Printer ............................................................................ 3
Common LCD Messages............................................................................ 4
.................................................................................... 4
103: Printer problem........................................................................................... 4
........................................................................................... 4
105: Magstripe data error ................................................................................... 5
110: Print ribbon out or missing.......................................................................... 5
........................................................................................... 5
112: Card hopper empty ..................................................................................... 6
114: Cover opened during job............................................................................. 6
.................................................................................... 6
............................................................................................... 6
..................................................................................... 7
173: Improper shutdown .................................................................................... 7
Load Cards................................................................................................ 8
Use the Excepon Slot.............................................................................. 9
Load the Print Ribbon............................................................................. 10
Replace the Cleaning Sleeve ................................................................... 11
Clean the Printer .................................................................................... 12
Prepare the Printer for Cleaning ....................................................................... 12
Clean the Printer ............................................................................................... 13
......................................................................... 14
......................................................................... 14
Empty the Reject Card Tray..................................................................... 15
Close the Printer Doors........................................................................... 16
Check Power Connecons....................................................................... 17
Check Data Connecons ......................................................................... 18
User Reference Guide
3
The CD820 Card Printer
C–Swingarm
K–Front Panel
LCD Front Panel
User Light &
Up
Arrow
Enter
Status Lights
Cards
Down
Arrow
Power
Front Panel
A
BD
E
F
I
G
C
K
J
CD820 Instant Issuance System
4
Common LCD Messages
“The CD820 Card Printer” on page 3
102: Card not in position
Cause:
1.
2.
3.
4.
5.
6. Press the
“Clean the Printer” on page 12
103: Printer problem
Cause: The printer had an error.
1. Press and hold the printer
2. Press the
104: Critical problem
Cause:
1. Press the
2.
User Reference Guide
5
105: Magstripe data error
Cause:
1.
2.
3. Press the
“Load Cards” on page 8
110: Print ribbon out or missing
Cause: The printer does not have a usable ribbon.
1.
2.
3.
4.
5.
and
on page 11
111: Card not picked
Cause:
1.
2.
3.
4. Press the
“Load Cards” on page 8 and
10
Common LCD Messages (cont.)
CD820 Instant Issuance System
6
112: Card hopper empty
Cause:
1.
2. Press the
“Load Cards” on page 8
114: Cover opened during job
Cause:
1.
on both sides.
2.
3. Press the
“Close the Printer Doors” on page 16
150: Print while unlocked
Cause:
“Close the Printer Doors” on page 16
151: Failed to lock
Cause:
1.
2.
and “Close the Printer Doors”
on page 16
Common LCD Messages (cont.)
User Reference Guide
7
172: Insert cleaning card
Cause:
•
•
and then press the
“Clean the Printer” on page 12
173: Improper shutdown
Cause: The system was shut down improperly or lost power.
1. Press and hold the
2. Always use the
and
on page 18
Common LCD Messages (cont.)
CD820 Instant Issuance System
8
Multi-Hopper Printer
1.
2.
3.
Load Cards
•
•
•
Note:
Single-Hopper Printer
1.
2.
3.
User Reference Guide
9
Use the Exception Slot
those loaded in the input hopper. The input hopper does not have to be opened to
1.
2.
hopper 2.
CD820 Instant Issuance System
10
Load the Print Ribbon
1.
2.
3.
4.
5.
6.
7. .
8.
9.
User Reference Guide
11
Replace the Cleaning Sleeve
1.
2.
3.
4.
5.
6.
7.
8.
9.
Spindle
Cartridge
Wrapper
CD820 Instant Issuance System
12
Clean the Printer
Prepare the Printer for Cleaning
1.
2.
3.
4.
5.
6.
7.
8.
User Reference Guide
13
Clean the Printer
1. Enter the menu system.
2.
3. Press the
displays on the LCD.
CD820 Instant Issuance System
14
Clean the Multi-Hopper Rollers
1.
2.
3.
4.
5. Press
Complete the Cleaning Process
1.
2.
3.
4.
page 11.
5.
6.
User Reference Guide
15
Empty the Reject Card Tray
CD820 Instant Issuance System
16
Close the Printer Doors
Note:
Cover
Swingarm
Printer Supplies
Swingarm
User Reference Guide
17
Check Power Connections
Single-Hopper Power Connections
Multi-Hopper Power Connections
CD820 Instant Issuance System
18
Check Data Connections
Single-Hopper Printer
Multi-Hopper Printer
User Reference Guide
19
Notes
952.933.1223 • 952.933.7971 Fax
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