EPOS SENNHEISER IMPACT SDW 5000 Series User manual

SDW 10 HS
SDW 30 HS
SDW 60 HS
SDW 3 BS
SDW 5 BS
BTD 800 USB
User Guide
IMPACT SDW 5000 Series
DECT Wireless Headset System
Contents1
Contents
Package contents..............................................................................................................................................................................................................................................2
Base stations with components ...................................................................................................................................................................................................................................... 2
Headset with components................................................................................................................................................................................................................................................... 3
Product overview...............................................................................................................................................................................................................................................4
Overview of the base station............................................................................................................................................................................................................................................. 4
Overview of the headset....................................................................................................................................................................................................................................................... 5
Overview of the BTD 800 USB dongle......................................................................................................................................................................................................................7
Overview of the LEDs................................................................................................................................................................................................................................................................7
Connecting the base station.....................................................................................................................................................................................................................9
Connecting the base station to the mains power supply .......................................................................................................................................................................10
Pairing and charging the headset before rst use........................................................................................................................................................................................10
Connecting the base station to a xed line phone – SDW 5 BS only.............................................................................................................................................11
Connecting the base station to a computer...................................................................................................................................................................................................... 13
Connecting the base station to Bluetooth devices – BTD 800 USB only .................................................................................................................................14
Reconnecting/disconnecting Bluetooth................................................................................................................................................................................................................ 16
Connecting an optional USB headset or speakerphone ........................................................................................................................................................................17
Connecting an optional busylight ...............................................................................................................................................................................................................................17
Assembling and wearing the headset SDW 10 HS ..................................................................................................................................................................18
Using the headset with the headband.....................................................................................................................................................................................................................18
Using the headset with the ear hook ....................................................................................................................................................................................................................... 19
Using the headset with the neckband..................................................................................................................................................................................................................... 21
Detaching headband, ear hook or neckband................................................................................................................................................................................................... 23
Adjusting and wearing the headset SDW 30 HS | SDW 60 HS ....................................................................................................................................24
Labeling the headset ..................................................................................................................................................................................................................................25
Conguring the headset system .........................................................................................................................................................................................................26
Conguring the headset system using EPOS Connect or the DIP switches ........................................................................................................................26
Adjusting the audio signal for desk phones using the ABC switch – SDW 5 BS only................................................................................................... 30
Adjusting the transmission volume ........................................................................................................................................................................................................................... 30
Setting up and using the headset.......................................................................................................................................................................................................31
Adjusting the volume...............................................................................................................................................................................................................................................................31
Muting the headset’s microphone.............................................................................................................................................................................................................................32
Enabling/disabling voice prompts...............................................................................................................................................................................................................................32
Verifying battery life................................................................................................................................................................................................................................................................33
If you leave the DECT or Bluetooth range...........................................................................................................................................................................................................33
Making calls using the headset system ..........................................................................................................................................................................................34
Preparing calls - initial settings..................................................................................................................................................................................................................................... 34
Selecting audio source – xed line phone/ computer/ mobile phone ......................................................................................................................................34
Making a call .................................................................................................................................................................................................................................................................................35
Accepting/rejecting a call ................................................................................................................................................................................................................................................35
Transferring calls to connected devices................................................................................................................................................................................................................36
Ending a call...................................................................................................................................................................................................................................................................................37
Redialing ..........................................................................................................................................................................................................................................................................................37
Putting a single active call on hold ............................................................................................................................................................................................................................37
Managing multiple calls - two calls from two audio sources...............................................................................................................................................................38
Setting up conference call .............................................................................................................................................................................................................................................. 40
Using the dictation mode .........................................................................................................................................................................................................................43
Listening to media using the headset .............................................................................................................................................................................................44
Using the motion sensor ...........................................................................................................................................................................................................................45
Charging the headset and storing the headset system.................................................................................................................................................... 46
Charging the headset........................................................................................................................................................................................................................................................... 46
Switching the headset system o during extended non-use..............................................................................................................................................................47
Sharing a workplace .....................................................................................................................................................................................................................................48
Using the headset with a third party base station (DECT-GAP telephone) ........................................................................................................................... 48
Switching between DECT dongle and base station ............................................................................................................................................................. 49
Cleaning and maintaining the headset system........................................................................................................................................................................50
Replacing the ear pads.......................................................................................................................................................................................................................................................50
Replacing/removing the headset‘s rechargeable battery ........................................................................................................................................................................51
Updating the rmware of the products....................................................................................................................................................................................................................51
If a problem occurs ......................................................................................................................................................................................................................................52
Specications................................................................................................................................................................................................................................................... 55

Package contents2
Package contents
In the SDW 5000 Series, all headsets and base stations are compatible with each other, allowing you to combine the
products to meet your needs.
i
For safety instructions, consult the Safety Guide.
A list of accessories can be found on the product page at www.eposaudio.com.
Base stations with components
SDW 3 BS SDW 5013 & SDW 5014 bundle
SDW 5 BS SDW 5015 & SDW 5016 bundle
EU/UK/US/AUS
SDW 5016 bundle
+ BTD 800 USB
SDW 5014 bundle
+ BTD 800 USB
EU/UK/US/AUS
Package contents3
Headset with components
Headset SDW 10 HS
L
S
M
*
Headband Ear hook and adapter Neckband
pre-mounted
*The wearing style adapter is also needed for assembling the neckband (see page 21).
Headset SDW 30 HS | SDW 60 HS
SDW 30 HS SDW 60 HS

Product overview4
Product overview
Overview of the base station
Overview of the front
USB port
Headset
battery status
LED
Headset charging dock with magnetic holder
Microphone
mute
Computer
Phone
(SDW 5 BS only)
Mobile phone
Multi-function
Touch panel with LED
Overview of the rear sockets
SDW 5 BS SDW 3 BS
BUSY
Busylight
PC
Computer
(USB)
DC
Power
supply
Phone
Desk phone
Handset
ACC
Handset
Lifter
BUSY
Busylight
PC
Computer
(USB)
DC
Power
supply
Product overview5
Overview of the bottom
12345678
S1 S2
Microphone volume control
(SDW 5 BS only)
Speaker
ABC switch
(SDW 5 BS only)
DIP switches
Reset button
Overview of the headset
Overview of the headset SDW 10 HS
Microphone
Name plate
Headset LED
Hook button
Mute & Volume
button
Charging contacts
Battery compartment
Speaker
Charging pin*
*Inserted into the holder of the headband or wearing style adapter

Product overview6
Overview of the headset SDW 30 HS
Microphone
Name plate
Headset LED
Hook button
Mute & Volume button
Charging contacts
Battery compartment
Speaker
Mute button
Overview of the headset SDW 60 HS
Microphone
Name plate
Headset LED
Hook button
Mute & Volume button
Charging contacts
Battery compartment
Speaker
Mute button
Product overview7
Overview of the BTD 800 USB dongle
Link LEDUSB plug
Link button
Overview of the LEDs
Overview of the base station LEDs
Base station LED Meaning
o Headset microphone is active
constant Headset microphone is muted
o Corresponding device is not in focus*
constant
Corresponding device is in focus*
*Focus device: the device that initiates an outgoing call when
the headset’s hook button is tapped.
constant
• outgoing call / active call
• Merged calls from two audio sources:
two LEDs light up + / + / + :
ashes fast Incoming call
ashes slow Call on hold
o No external USB or Bluetooth headset connected/
no media playback
constant • USB headset connected or
• Bluetooth headset connected via dongle
constant No headset connected
ashes • Incoming call - no headset connected
• Connected USB headset is not supported
constant* Media streaming
* The LED is o per default and can be enabled via EPOS Connect.
constant Dictation mode on
segments
1 – 4 are lit Charging status of the headset battery (see page 46)
o • Headset battery at
• no SDW 5000 headset connected

Product overview8
Overview of the headset LED
Headset LED Meaning
2s2s
0.2s 0.2s
3x
3x
3s 3s
• Headset is being charged in the base station
• Headset fully charged in CH 30 charger
2s2s
0.2s 0.2s
3x
3x
3s 3s
Headset is being paired to base station
2s2s
0.2s 0.2s
3x
3x
3s 3s
• Headset switches on
• Headset successfully connected to the base station
2s2s
0.2s 0.2s
3x
3x
3s 3s
Headset switches o
2s2s
0.2s 0.2s
3x
3x
3s 3s
Incoming call
• Outgoing/active call
• Softphone status: BUSY
2s2s
0.2s 0.2s
3x
3x
3s 3s
Media streaming
* The LED is o per default and can be enabled via EPOS Connect.
Headset is fully charged in the base station
Firmware upgrade
Overview of the dongle BTD 800 USB LED
Dongle LED Meaning
1s1s 1s1s
0.5s 0.5s 0.5s 0.5s
mode 1:
mode 2:
Dongle in pairing mode:
searching for Bluetooth devices to pair and connect
• Search mode 1: Mobile phone
• Search mode 2: Bluetooth headset
2s2s
0.2s 0.2s
3x
3x
3s 3s
Pairing successful
2s2s
0.2s 0.2s
3x
3x
3s 3s
Pairing failed
2s2s
0.2s 0.2s
3x
3x
3s 3s
Dongle tries to connect to a Bluetooth device
Dongle and Bluetooth device connected
2s2s
0.2s 0.2s
3x
3x
3s 3s
• Outgoing/active call
• Media streaming in standard quality
2s2s
0.2s 0.2s
3x
3x
3s 3s
Incoming call
2s2s
0.2s 0.2s
3x
3x
3s 3s
Media streaming in high quality
2s2s
0.2s 0.2s
3x
3x
3s 3s Microphone of the connected Bluetooth device is muted
Overview of the EPOS SDW Busylight (UI 10 BL) LED
Busylight LED Meaning
• Presence status softphone: AVAILABLE
• No active call
• Media streaming
• Presence status softphone: AWAY/ be right back
• Headset out of range
• No headset connected
• Presence status softphone:
BUSY/ Presenting/ Do not disturb
• Active call on softphone, desk phone or mobile phone
• UC* client in meeting
*UC Client = Unied communications client such as Microsoft® Skype for Business
Connecting the base station9
Connecting the base station
The base station controls the wireless communication to the headset.
Depending on the variant you can plug in the headset system to your xed line phone and/or your computer.
Via the Bluetooth dongle BTD 800 USB you can connect mobile phones or Bluetooth headsets.
+
Additionally you can plug a USB headset or speakerphone in the USB port or the EPOS SDW Busylight (UI 10 BL) in the
back of the base station.

Connecting the base station10
Connecting the base station to the mains power supply
12
X
Connect the plug of the power supply unit to the
DC socket (marked yellow).
X
Connect the power supply unit to a wall socket.
The LED lights up red.
See page 13 for supported features with and
without power supply connection.
Disconnecting the base station from the mains power supply
X
Unplug the power supply unit from the wall socket, if the product is not used for extended periods of time.
Pairing and charging the headset before rst use
X
Charge the rechargeable battery for at least 20 minutes before using it for the rst time.
A complete charging process takes about 60 minutes for SDW 10 HS and 90 minutes for SDW 30 HS/ SDW 60 HS
(see page 46).
1
25% 50% 75% 100%
2
3x
X
Place the headset into the magnetic holder of the base
station.
The Headset battery status LEDs on the base station
indicate the charge status.
If the headset and base station are not paired, the headset
LED ashes blue and red shortly. The LED turns blue when
pairing is complete and the headset will start charging.
SDW 10 HS SDW 30 HS SDW 60 HS
i
During the first charging process and after long periods of non-use, it may take up to 5 minutes until the
headset LED lights up.
Connecting the base station11
Connecting the base station to a xed line phone – SDW 5 BS only
XCheck which connection possibility is best suited for your telephone and follow the instructions in
the corresponding chapter A, B, Cor D.
XPlace the base station at a minimum distance of 15 cm from the xed line phone.
Connecting the base station to a xed line phone without headset socket
1
A
2
1 2 3 4 5 6 7 8
XDisconnect the handset cable from the telephone.
XConnect it to the Handset socket on the base station.
XConnect the telephone cable to the handset socket
and to the Phone socket on the base station.
XUse a pointed object to set the DIP switches 1and 2at
the bottom of the base station to the position shown.
Connecting the base station to a xed line phone with headset socket
1
B
2
1 2 3 4 5 6 7 8
S1 S2
XConnect the telephone cable to the headset socket on
the telephone and to the Phone socket (marked green)
on the base station.
XUse a pointed object to set the DIP switches 1and 2to
the position shown.

Connecting the base station12
Connecting the base station to an optional mechanical handset lifter
The handset lifter allows you to answer calls even when you are away from your desk. The EPOS HSL 10 II mechanical
handset lifter is available from your EPOS partner.
1
C
A B
2
XConnect the base station to the xed line phone as
described in chapter A.
XConnect the handset lifter to the xed line phone. For
more information, refer to the instruction manual of the
HSL 10 II handset lifter.
XConnect the handset lifter to the ACC socket on the
base station.
Connecting the base station to an optional electronic hook switch control (EHS)
The necessary EHS connection cables as well as adapter cables for manufacturer specic standards are available from
your EPOS partner.
For further information concerning corresponding phones and cables visit www.eposaudio.com/compatibility.
Quick Guides are supplied with the cables or can be found on the product page on our website at
www.eposaudio.com.
1
Cisco
Alcatel
Polycom
Avaya
Snom
ShoreTel
Panasonic
D
2
1 2 3 4 5 6 7 8
S1 S2
XConnect the base station to the xed line phone as
shown in the cable Quick Guide.
XUse a pointed object (e.g. a ball pen) to set the DIP
switch to the position shown in the cable Quick Guide.
Connecting the base station13
Connecting the base station to a computer
12
XConnect the USB cable to the PC socket on the base
station.
XConnect the USB cable to a USB socket on your
computer.
The operating system detects the USB audio device
“EPOS SDW 5 BS” or “EPOS SDW 3 BS” and installs the
necessary drivers.
Installing EPOS software
The EPOS software allows you to add value to your EPOS products. EPOS Connect enables easy set-up, conguration
and update of your SDW 5000 series.
www.eposaudio.com/connect
x
EPOS Connect
XDownload the software from
www.eposaudio.com/connect.
XInstall the software.
To install the software, you need administrator rights on
your computer. If necessary, contact your IT department.
To make calls via the computer:
XInstall a softphone (VoIP Software), such as Skype for
Business or ask your admin for support.
Features with and without power supply connection
Feature Power via USB
only
Power via USB +
power supply unit
Full softphone functionality ü ü
Conferencing with multiple SDW 5000 headsets ü ü
Desk phone connection ûü
USB port functions: Bluetooth headsets & mobile via dongle, USB headsets &
speakerphones ûü
Busylight support ûü
Fast charging ûü

Connecting the base station14
Connecting the base station to Bluetooth devices – BTD 800 USB only
With the dongle BTD 800 USB you can either connect mobile phones or headsets via Bluetooth to the base station.
The dongle complies with the Bluetooth 4.2 standard. Pair Bluetooth devices that support the “hands free prole” (HFP), the
“headset prole” (HSP) or the “advanced audio distribution prole” (A2DP).
The dongle can save up to eight paired Bluetooth devices. If
you pair a ninth device, the saved connection prole of the
least used Bluetooth device will be overwritten. If you want
to re-establish a connection with this device, you have to
pair the devices again.
After switch-on, the dongle automatically tries to connect to
the two last connected Bluetooth devices – mobile phone
and headset cannot be combined. You can only connect a
third Bluetooth device after having switched o the rst or
the second Bluetooth device.
Connecting the Bluetooth dongle to the base station
The BTD 800 USB dongle is supplied together with the
SDW 50X4 and SDW 50X6 bundles and also available as an
accessory.
XPlug the dongle into the USB port of the base station.
XFollow the instructions in one of the two next chapters.
New unused dongles switch automatically to pairing
mode. The LED alternately ashes blue and red.
Connecting the base station15
Pairing a mobile phone or tablet via Bluetooth
<20 cm
1
3s
2
”Pairing“
XActivate Bluetooth on your mobile phone or tablet (see
the instruction manual of your device).
XPress and hold the dongle’s button for 3 seconds to
enter pairing mode.
The LED alternately ashes blue and red.
3
keyword:
0000
...
...
BTD 800
...
4
3x
”Connected“
XStart the search for new Bluetooth devices.
All available devices in the proximity of your mobile
phone or tablet are displayed.
XSelect “BTD 800” to pair the dongle. If necessary, enter
the default PIN code “0000”.
Once the Bluetooth devices are paired, the LED ashes
3 times blue and then lights up in a constant dim blue.

Connecting the base station16
Pairing a headset via Bluetooth
<20 cm
1
3s
2
”Pairing“
XActivate the pairing mode on your Bluetooth headset
(see the instruction manual of your device).
XPress and hold the dongle’s button for 3 seconds to
enter pairing mode.
The LED alternately ashes blue and red.
3
A
B
0.5s 0.5s 0.5s 0.5s
1s 1s 1s 1s
4
3x
”Connected“
XPress the button again to switch between pairing mode
for mobile phones Aor headsets B.
Once the Bluetooth devices are paired, the LED ashes
3 times blue and then lights up in a constant dim blue.
Clearing the list of previously paired devices
XPress and hold the dongle’s button for 3 seconds to enter pairing mode.
The LED alternately ashes blue and red.
XDouble press the dongle’s button.
The LED ashes purple three times. The pairing list is cleared.
Reconnecting/disconnecting Bluetooth
3x
2x
3x
To reconnect a Bluetooth device:
XTap the dongle’s button.
The LED lights up blue once and after that ashes
3 times blue. The LED is lit constantly in dim blue.
To disconnect a Bluetooth device:
XDouble tap the dongle’s button.
Bluetooth will be disconnected. The LED ashes 3 times
red. The dongle starts ashing blue and searches for
other Bluetooth devices.
Connecting the base station17
Connecting an optional USB headset or speakerphone
You can connect an EPOS USB headset or a USB speakerphone at any time, if for example the battery of your SDW headset
is empty or to add other participants to your conference call.
Connecting a USB headset
12
XConnect the headset to the USB socket on the base
station.
The LED lights up white.
Connecting a speakerphone
To use an external speaker with microphone such as the
EPOS speakerphone SP 20:
XConnect your speakerphone to the USB socket of the
base station.
The LED lights up white.
If you want to recharge the SDW headset - while using the
speakerphone:
XEnsure the headset is docked before you initiate the call
OR
Double tap the icon on the base station to transfer
the call from the headset to the speakerphone.
Connecting an optional busylight
The busylight signals to your colleagues if you are available
or in a call. The EPOS SDW Busylight (UI 10 BL) is available
as an accessory.
XConnect the busylight to the Busy socket of the base
station.
The LED of the busylight lights up while the base station
is switched on (see page 8).
XAttach the busylight to your monitor or to your desk – if
required (see EPOS SDW Busylight Quick Guide).

Assembling and wearing the headset SDW 10 HS18
Assembling and wearing the headset SDW 10 HS
You can wear the headset either with the headband, the ear hook or the neckband.
L
S
M
A B
C
pre-mounted
XBefore assembly, remove the stickers showing where the charging pin should be inserted.
Using the headset with the headband
12
click
XRotate the headset’s charging pin away from the
microphone boom.
XSlide the charging pin into the holder of the headband.
3
click
4
click
XSnap the charging pin into the headband. XSnap the headset into the circular part of the headband.
5
6
XRotate the microphone boom to change wearing side. XAdjust the headset so that the ear pad rests
comfortably on your right or left ear.
Assembling and wearing the headset SDW 10 HS19
Using the headset with the ear hook
Assembling the ear hook and the headset
12
click
XRotate the headset’s charging pin away from the
microphone boom.
XInsert the charging pin into the holder of the wearing
style adapter.
3
click
XRotate the boomarm to snap it in the wearing style
adapter.

Assembling and wearing the headset SDW 10 HS20
Adjusting the ear hook for perfect wearing comfort
XFit the ear hook around your ear with the ear bud
placed in your ear.
XBend the exible ear hook so that the headset sits
comfortably and securely on your ear.
XAdjust the ear hook’s height and shape.
S
M
L
XChange ear bud size for optimal t – if required. XMount the ear hook stabilizer for an improved t – if
required.
XChange wearing side – if required. XRotate the cheek spacer to increase or decrease the
distance between the microphone and your mouth – if
required.
Assembling and wearing the headset SDW 10 HS21
Using the headset with the neckband
Assembling the neckband and the headset
12
XRemove the ear hook from the wearing style adapter
and insert the neckband instead. Make sure the inserted
side has the holder mounted on the neckband.
XRotate the headset’s charging pin away from the
microphone boom.
3
click
4
click
XInsert the charging pin into the holder of the wearing
style adapter.
XRotate the boomarm to snap it on the wearing style
adapter like shown.

Assembling and wearing the headset SDW 10 HS22
Adjusting the neckband for perfect wearing comfort
XFit the neckband around your neck and both ears.
Ensure that the ear bud is placed in your ear.
XAdjust the neckband’s height and angle.
S
M
L
XChange ear bud size for optimal t – if required. XRotate the cheek spacer to increase or decrease the
distance between the microphone and your mouth – if
required.
XChange wearing side – if required.
Assembling and wearing the headset SDW 10 HS23
Detaching headband, ear hook or neckband
CAUTION
Improper handling can damage the product!
If the charging pin and microphone boom overlap while detaching, they can break.
XRotate the charging pin as shown.
12
XRotate the holder with the charging pin away from the
microphone boom.
XHold the headset with the one hand.
XSlide one nger of the other hand into the small recess
on the headband or wearing style adapter.
3
click
click
XPull the two units apart from each other.
The headset loosens and you hear a click.
XRemove the headset from the holder.

Adjusting and wearing the headset SDW 30 HS | SDW 60 HS24
Adjusting and wearing the headset SDW 30 HS | SDW 60 HS
2-3 cm
XRotate the microphone boom to change wearing side. XBend and rotate the microphone boom so that the
microphone is about 0.8” (2 cm) from the corner of your
mouth.
XAdjust the headset so that the ear pad rests comfortably
on your right or left ear.
XAdjust the headset so that the ear pads rest
comfortably on your ears.
Labeling the headset25
Labeling the headset
1 2
SDW 10 HS SDW 30 HS
SDW 60 HS
TYPE
PRINT
CUT
A
Tina
Jana
SDW 10 HS:
XDetach the headband or wearing style adapter from the
headset (see page 23).
SDW 30 HS | SDW 60 HS:
XTilt the earcup with the boom arm as shown.
3
SDW 10
4
XRemove the cover. XReplace the name plate.
56
XSlide the cover in the holder. SDW 10 HS:
XReassemble the headset with the headband or wearing
style adapter (see page 18).

Conguring the headset system26
Conguring the headset system
Conguring the headset system using EPOS Connect or the DIP switches
You can adjust the headset system via the software EPOS Connect or the DIP switches on the base station. Changes in
EPOS Connect overwrite the DIP switch settings.
EPOS Connect offers additional settings – marked with the adjacent icon in the following chapters. In
addition to the settings described here, EPOS Connect offers further configurations – see options in the
software.
EPOS
Connect
1 2 3 4 5 6 7 8
S1 S2
To congure the system via the DIP switches:
XUse a pointed object to set the DIP switches to the
desired position. After a DIP switch is changed:
XRe-boot the system by disconnecting the power supply
and USB cable shortly from the power.
To congure the system via EPOS Connect:
XConnect the base station to your computer and install
the required software (see page 13).
XStart EPOS Connect.
XClick on “Settings” in the menu and choose your
SDW 5000 device.
XChange to the desired values and save.
Conguring the desk phone – DIP switches 1 and 2 – SDW 5 BS only
If you do not have a desk phone with an EHS solution, the HSL 10 II can be used for remote call control.
Switch position Function Switch position Function
1 2 3 4 5 6 7 8
DHSG mode
Call control with phones using DHSG
standard 1 2 3 4 5 6 7 8
Panasonic mode
Call control with Panasonic phones
1 2 3 4 5 6 7 8
Manual mode
Manual operation* of handset or
handset lifter HSL 10 II 1 2 3 4 5 6 7 8
Auto link
Wireless link between headset
and base station established
automatically
1 2 3 4 5 6 7 8
OptiPoint mode
Call control with OptiPoint phones
1 2 3 4 5 6 7 8
MSH mode
Call control with phones using
MSH standard
1 2 3 4 5 6 7 8 1 2 3 4 5 6 7 8 1 2 3 4 5 6 7 8 No assigned modes
* For undetectable phones without call control: Touch the icon to manually establish a link to the desk phone. A second
touch will close the link and allows to operate calls on other audio sources ( / ).
Conguring the headset system27
Adjusting the radio range – DIP switch 3
If many DECT systems are operated in a conned space, interference can occur. In this case, you should change the radio
range on the DECT systems.
50 m
10 m
100 m
Switch position Function Switch position Function
1 2 345678
Long range
Up to 100 m indoors
1 2 345678
Short range
Up to 10 m indoors; for minimal
interference with other DECT
devices in dense environments
1 2 345678
Medium range
Up to 50 m indoors
Adjust how the system handles incoming calls – DIP switch 4
Switch position Function Switch position Function
1 2 3 45 6 7 8
Manual Hook
Manual answering of calls via hook
button on headset 1 2 3 45 6 7 8
Auto Hook
Automatic answering of incoming
calls when headset undocked
1 2 3 45 6 7 8
Open Audio Link
Manual answering and audio link to base station always open for fast response times

Conguring the headset system28
Adjusting the audio quality – DIP switch 5
Narrowband Wideband Super
Wideband
300 Hz – 3.5 kHz 150 Hz – 6.8 kHz 100 Hz – 11.5 kHz
Narrowband Wideband Super
Wideband
300 Hz – 3.5 kHz 150 Hz – 6.8 kHz 100 Hz – 11.5 kHz
Full band
20 Hz – 20 kHz
Switch position Function Switch position Function
1 2 3 4 56 7 8
Best
• calls: Super Wideband
• Media playback:
Super Wideband (SDW 10 HS)
Full band (SDW 30 & 60 HS)
1 2 3 4 56 7 8
Good
• calls: Narrowband
• Media playback: Narrowband
• max battery and density
performance
1 2 3 4 56 7 8
Better
• calls: Wideband
• Media playback:
Super Wideband (SDW 10 HS)
Full band (SDW 30 & 60 HS)
• max talk time performance
EPOS
Connect
Better – Wideband High Density
• like “Better” but optimized for max
density performance
• Media playback: Wideband
EPOS
Connect
Narrowband Desk Phone
changes desk phone audio quality
to narrowband, while enjoying a
“better” sound with other devices
Limiting the volume – DIP switch 6
Switch position Function Switch position Function
1234567 8 o
1234567 8
AU limiter
Compliant with Directive
AS/ACIF G616:2006
1234567 8
EU/US limiter
Compliant with Directive 2003/10/EC
Conguring the headset system29
Adjusting the ring tone and ring tones volume of the base station – DIP switch 7 and 8
Switch position Function Switch position Function
12345678
Ringing volume
High 12345678
Ring tone 1
Active
12345678
Ringing volume
Low 12345678
Ring tone 2
Active
12345678
Ringing volume
O
12345678
Ring tone 3
Active
EPOS
Connect
Ringing volume
• Very low
• Medium

Conguring the headset system30
Adjusting the audio signal for desk phones using the ABC switch – SDW 5 BS only
12
XPut on the headset. XPress the button on the base station.
34
12345678
S1 S2
XLift the handset.
You hear a dial tone.
XSet the ABC switch to the position A, Bor Cso that you
can hear a clear dial tone in the headset.
Adjusting the transmission volume
Adjusting the microphone volume for the connected desk phone – SDW 5 BS only
By default, the microphone volume control is set to 4. This setting is suitable for most telephones.
12
12345678
S1 S2
XMake a call to someone who will help you nd the
correct sensitivity setting for your microphone
(see page 27).
XTurn the microphone volume control so that the other
party can hear you at a comfortable level.
Adjusting the microphone volume for the connected computer
XActivate the option “Automatically adjust microphone sensitivity” in the settings of your softphone – if available.
XAdjust the microphone sensitivity via your operating system, so that the other party can hear you at a comfortable level
(see Help function of your operating system).
Setting up and using the headset31
Setting up and using the headset
Adjusting the volume
CAUTION
Hearing damage due to high volumes!
Listening at high volume levels for long periods can lead to permanent hearing defects.
X
Set the volume to a low level before putting on the headset.
X
Do not continuously expose yourself to high volumes.
1
You can adjust two independent volume settings for the
headset:
• speaker volume, audio signal
• volume for the ring tone, the beeps and the voice
prompts
The direction of the volume buttons could be swapped.
X
Put on the headset.
X
Choose your audio source.
The corresponding LED lights up.
Adjusting the volume of the audio signal Adjusting the volume of the ring tone, the beeps and
the voice prompts
A
B
X
Make a call (see page 35) or
play media (see page 44).
X
Move the Mute & Volume button as shown to adjust the
volume.
X
Make sure that the headset is in idle mode (no active
call or media reproduction).
X
Move the Mute & Volume button as shown to adjust the
volume.
When the minimum or maximum volume is reached, the voice prompt “Volume min” or “Volume max” is announced in the
headset. When the voice prompts are disabled, you hear a beep in the headset instead.
Adjusting the headset’s microphone volume for softphones
X
Initiate a call on your connected device to someone who will help you nd the correct volume setting for your
microphone.
X
Change the microphone volume in your softphone application and/or in your PC audio application.
Adjusting the sidetone
EPOS
Connect The sidetone in the SDW headsets can be adjusted via EPOS Connect.

Setting up and using the headset32
Swapping the direction of the volume buttons
You can change the direction of the Volume button‘s up/down function if, for example, you want to wear the headset on the
other ear. SDW 10 HS: If the motion sensor is enabled, the volume keys automatically swap direction when you change the
wearing side.
“Swap volume keys“
3s
X
Make sure that the headset is in idle mode (no active
call or media reproduction).
X
Press and hold the Mute & Volume button.
The direction of the button‘s volume up/down function
is changed. The voice prompt “Swap volume keys” is
announced in the headset.
SDW 60 HS:
Stereo channels left/right will be changed too.
EPOS
Connect
You can also change this setting via
EPOS Connect.
Muting the headset’s microphone
SDW 30 HS
SDW 60 HS
SDW 10 HS
X
Press the Mute & Volume button on the headset OR SDW 30 HS | SDW 60 HS: Mute button on the boom arm OR
Touch the Mute button on the base station.
Muting the microphone
The microphone is muted and the LED lights up red. The voice prompt “Mute on“ is announced.
Unmuting the microphone
The muting is canceled and the LED switches o. The voice prompt “Mute o“ is announced.
Enabling/disabling voice prompts
”Voice on” / ”Voice o”
3s
X
Take the headset out of the base station.
X
Simultaneously press and hold the hook and mute
button until you hear 2 beeps, then release the button.
The voice prompts are now activated/deactivated and
the voice prompt “Voice on” or “Voice o” is announced
in the headset.
If the voice prompts are deactivated, the headset emits
beeps.
Setting up and using the headset33
Verifying battery life
1s
You can retrieve information on the remaining battery life at
any time except when you are on a call or listening to media:
X
Press the hook button for 1 second.
The remaining battery life is announced.
It is also possible to verify the remaining headset battery
life at any time via the base station battery LEDs.
Information announced Remaining battery life
“More than eighty percent battery left” > 80%
“More than sixty percent battery left” > 60%
“More than forty percent battery left” > 40%
“More than twenty percent battery left” > 20%
“Less than twenty percent battery left” < 20%
“Recharge headset” less than 15 minutes talk time; automatic voice prompt
X
Recharge headset (see page 46).
If you leave the DECT or Bluetooth range
100 m
In oce buildings, the range between DECT headset and
base station is up to 100 m. Further information on how to
adjust radio range is given on page 27.
The range between a Bluetooth headset and base station
or between the mobile phone and the base station/dongle
is device dependent.
If the audio quality deteriorates during a call or the
link breaks down completely, the voice prompt “device
disconnected” is announced in the headset. The LED on
the headset is o and the LED on the base station lights
up red.
X
Re-enter the radio range of the base station to resume
the call.
If your softphone supports call control, the call will
automatically be ended 60 seconds after leaving the
radio range.

Making calls using the headset system34
Making calls using the headset system
In the following chapters the most important functions of the connected devices will be explained. Some functions depend
on the conguration of the base station (see page 26).
For information on how to set up a teleconference combining multiple phone calls or headsets see chapter “Setting up
conference call” on page 40.
If the optional EPOS SDW Busylight is connected (see page 17) the current state will be indicated by the busylight (see
page 8).
Preparing calls - initial settings
Call control – manage calls directly via the headset:
XVisit our website at www.eposaudio.com and check whether your softphone is supported.
XInstall our free software to enable call control support – if required.
XEnsure your BTD 800 USB dongle is paired and connected to your mobile phone (see page 14).
Selecting audio source – xed line phone/ computer/ mobile phone
XTouch the icon of the desired audio source on your base station / / .
The chosen audio source is in focus and the LED lights up white.
If for example is in focus, press the hook button (or touch the icon again) to initiate a call via your xed line
phone – depending on the settings. The xed line phone will remain your default audio source for outgoing calls until
you change it.
Making calls using the headset system35
Making a call
+45 1234
X
Put on the headset.
X
Press the hook button on the headset OR
touch the icon on your base station to:
–Computer : launch your softphone
–Desk phone : activate the dial tone*
–Mobile phone : initiate voice assistant
X
Dial the desired number or choose your contact
The connection is established.
The base station LED / / lights up blue.
* For undetectable phones without call control (Manual mode, see page 26):
X
Touch the icon to manually establish a link to the desk phone. A second touch will close the link and allows to
operate calls on other audio sources ( / ).
Accepting/rejecting a call
You hear a ringing in the headset, on the base station*, desk phone* or mobile phone* (*if enabled).
The base station LED / / ashes blue.
12
click
1s
Accept a call*
X
Accept the call via the audio source OR
Press the hook button on the headset OR
Touch the icon / / of the ashing LED.
The connection is established. The LED stops ashing
and is xed blue.
Reject a call
X
Press the icon / / of the ashing LED for 1 second
OR
Press the hook button on the headset for 1 second.
The voice prompt “Call rejected“ is announced. The LED
stops ashing and is xed white.
i
While the SDW headset is docked for charging, the call can be accepted via the connected Bluetooth/USB
headset or speakerphone.
*For automatic answering functionality, enable “Auto Hook” (see page 27) or motion sensor (see page 45).

Making calls using the headset system36
Transferring calls to connected devices
Transferring the call to the optional Bluetooth/USB headset or speakerphone
To transfer an active call, e. g. if the headset battery is almost at:
XDouble tap the icon on the base station.
The call is transferred to the Bluetooth/ USB headset or speakerphone.
“Recharge headset“
2x
To switch an active call back to the SDW headset:
XUndock the SDW headset from the base station.
The call is automatically transferred to the SDW headset.
If the SDW headset is already undocked from the base station:
XDouble tap the icon on the base station.
The call is transferred to the SDW headset.
Transferring a softphone call to the mobile phone – “Skype for Business” only
XSet up your mobile phone number in the “Skype for Business” options menu. For more information visit the “Skype for
Business” support website.
XTouch the icon on the base station for 1 second to transfer the call to your mobile phone.
1s
Making calls using the headset system37
Ending a call
click
X
End the call via the audio source OR
X
Place the headset into the charging cradle of the base
station OR
Press the hook button on the headset OR
Touch the icon / / on the base station.
The call is ended. The base station LED lights up white.
If the other party hangs up, your audio source and your
headset become automatically ready to receive the next
call.
Redialing
X
Double tap the corresponding icon / / on the base station OR the hook button on the headset.
”Redialing“
2x Redials the last number
Cancels redialing
Putting a single active call on hold
X
Double tap the corresponding icon / / on the base station OR the hook button on the headset.
”Call held“
”Call unheld“
2x Holds the call
Resumes the call

Making calls using the headset system38
Managing multiple calls - two calls from two audio sources
Accepting/rejecting a second call
If you receive a call on a second device while you are in an active call, the corresponding LED / / ashes.
X
Touch the icon / / on the base station corresponding to the ashing LED
OR double tap the headset’s hook button:
1s
2x
Accepts the incoming call &
puts an active call on hold
Headset: press 2x,
Base station: tap 1x
Rejects the incoming call &
continues the active call
Active call 2nd incoming call
Ending the active and accepting the incoming call
If you receive a call on a second device while you are in an active call, the corresponding LED / / ashes.
X
Touch the icon / / of the blue lit-up LED on the base station to end the active call.
X
Touch the icon / / corresponding to the ashing LED to accept the call.
Making calls using the headset system39
Merging a held call into an active call – Mini conference
XTouch the icon / / of the held call for 1 second (LED stops ashing when merged).
“Call merged“
1s
Unmerging a call from a Mini conference and put in on hold
XTouch the icon / / of the audio source with the call you want to put on hold for 1 second (LED of unmerged call
starts ashing).
“Call unmerged“
1s
Toggling between active and held call
XTap the icon / / of the held call (ashing LED) OR double tap the headset’s hook button.
If both calls are on the same source:
XDouble tap the icon / / of the active call to toggle between the calls.
2x