Epson PP-100N - Discproducer - DVD Duplicator x2 Service manual

Administrator’s Guide
M00011302

All rights reserved. No part of this publication may be reproduced, stored in a retrieval system, or transmitted in any
form or by any means, electronic, mechanical, photocopying, recording, or otherwise, without the prior written
permission of Seiko Epson Corporation. No patent liability is assumed with respect to the use of the information
contained herein. While every precaution has been taken in the preparation of this manual, Seiko Epson Corporation
assumes no responsibility for errors or omissions. Neither is any liability assumed for damages resulting from the use
of the information contained herein.
Neither Seiko Epson Corporation nor its affiliates shall be liable to the purchaser of this product or third parties for
damages, losses, costs, or expenses incurred by purchaser or third parties as a result of: accident, misuse, or abuse
of this product or unauthorized modifications, repairs, or alterations to this product, or (excluding the U. S.) failure to
strictly comply with Seiko Epson Corporation’s operating and maintenance instructions.
Seiko Epson Corporation shall not be liable against any damages or problems arising from the use of any options or
any consumable products other than those designated as Original Epson Products or Epson Approved Products by
Seiko Epson Corporation.
NOTICE: The contents of this manual are subject to change without notice.
Copyright © 2009 Seiko Epson Corporation. All rights reserved.
Trademarks
•Microsoft, Windows, Windows Vista, Windows Server, and Internet Explorer are registered trademarks of Microsoft
Corporation in the United States and/or other countries.
•EPSON is a registered trademark of Seiko Epson Corporation in Japan and other countries/regions.
Other product names are trademarks or registered trademarks of their respective owners.
Marks used in this guide
The following marks are used in this guide to indicate important information.
Screens appearing in this guide
Unless otherwise indicated, the Windows screens appearing in this guide are Vista screens.
Indicates information with which you must comply when using this product. Ignoring this
information and mishandling the product may cause it to fail or malfunction.
Indicates an additional explanation or information we want you to know.
Note
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3
Organization of this manual
The following instruction guides are included with this product.
PP-100N Setup Guide Briefly describes how to set up this product with illustrations. See the PP-
100N Administrator’s Guide for more information.
PP-100N User’s Guide (PDF) Presents detailed information users need to know such as how to install
the software, the product functions and operations, as well as
maintenance information. It is included on the PP-100 Series Utility &
Documents Disc.
PP-100N Administrator’s
Guide (PDF)
Presents detailed information necessary for setting up, operating, and
managing this product. It also describes how to troubleshoot various
problems.

4
Table of Contents
Trademarks..................................................................2
Marks used in this guide...........................................2
Screens appearing in this guide ...............................2
Organization of this manual.....................................3
■Table of Contents ...............................................4
Before Using This Product .........6
■For safe use .........................................................6
Cautions for the power source .................................8
Cautions for using......................................................9
WARNING ................................................................ 11
FCC compliance statement for American users .. 11
For Canadian users .................................................. 11
For California customers only................................ 11
■Cautions for CD/DVD discs..........................12
■Uses of this product.........................................12
■Incidental loss arising from the use of this
product..............................................................12
■Restriction of Use.............................................12
■About open source software licenses............12
Preparation..............................13
■Installation ........................................................13
Installation location requirements .........................14
Installation space......................................................14
■Setup procedure...............................................15
■Connecting the Ethernet cable.......................16
■Connecting the power cord............................16
■Installing the ink cartridges ...........................17
■Setting the security lock switch .....................20
■Setting the Publish Mode ...............................21
Types of Publish Modes ..........................................21
Installing the stackers ..............................................24
Setting procedure .....................................................26
■Network settings..............................................27
■Registering an administrator .........................32
■System settings.................................................34
Output device settings.............................................34
Notification email transmission settings ..............37
Setting the date and time ........................................41
■Setting the language........................................43
Administration and
Management ..........................44
■Managing jobs..................................................44
Checking job information........................................44
Checking the job processing status........................45
Pausing jobs...............................................................46
Resuming jobs...........................................................47
Canceling jobs ...........................................................48
Priority Publishing ...................................................49
Deleting jobs..............................................................50
■Managing users ...............................................52
Checking user information .....................................52
Registering users ......................................................53
Batch registering users.............................................56
Changing user information.....................................58
Deleting user information .......................................60
Changing password .................................................61
■Changing the Publish Mode ..........................63
Maintaining Your Product.......65
■Backing up and restoring data ......................65
Backing up data ........................................................65
Restoring data ...........................................................67
■Restoring to initial state..................................68
■Checking maintenance information .............71
Checking device information..................................71
Downloading operation log....................................72
Troubleshooting.......................73
■Error messages and remedies........................73
■Problems and their remedies.........................79
Power/Control Panel problems .............................79
Disc writing problems .............................................81
Label printing problems ..........................................82
Password problems ..................................................84
Other problems .........................................................84

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■Checking with EPSON Total Disc
Monitor............................................................. 86
■When discs cannot be published .................. 88
■Disc does not come out .................................. 91
Drive tray does not come out ................................. 91
Printer tray does not come out...............................92
■Disc recording surface is stained with ink .. 96
Appendix...............................100
■Where to get help.......................................... 100
Before contacting Epson........................................100
Help for users in the United States and
Canada .....................................................................100
Help for users in Europe (EMEA)........................100
■Product specifications................................... 101
Basic specifications.................................................101
■Ink and Disc ................................................... 106
Ink cartridges ..........................................................106
Discs .........................................................................106

6
Before Using This Product
For safe use
•To use this product safely, be sure to read this guide as well as the other instruction guides included with this
product before using it.
•Keep this guide at hand so that you can resolve any questions you have about this product.
To prevent harm to customers and other people or damage to property, this guide contains the following symbols and
warning displays for operations and use that may be dangerous. Please read the guide after thoroughly
understanding this information.
Install this product in the following type of place.
WARNING
If this display is ignored and the product is mishandled, it may result in death or serious
injury.
CAUTION
If this display is ignored and the product is mishandled, it may result in bodily harm or
physical damage.
Indicates action that should not
be performed (prohibited).
Indicates that the product must
not come in contact with water.
Indicates that disassembly is
prohibited.
Indicates that the plug should be
disconnected from the outlet.
Indicates that contacting the
product with wet hands is
prohibited.
Place that is flat and stable Place with the following temperature and
humidity range
•When using this product in a place where static electricity is easily generated, use an
antistatic mat or other product to prevent static electricity.
•Do not install on a surface that is smaller than the base of the product.
If the rubber bases on the bottom of the product extend beyond this surface, it places stress
on the internal mechanisms, which negatively affects disc writing, printing and transporting.
Be sure to install on a flat surface that is wider than the product so that all of the feet on the
base of the product rest firmly on it.
Flat

7
Before Using This Product
WARNING
•Do not use flammable gas sprays inside or around this product. There is a
risk that gas will build up and a spark may cause a fire.
•Do not install in a place where volatile substances, such as alcohol or paint
thinner, are present or in a place where there is fire.
This may result in electric shock or fire.
CAUTION
Place the product on a flat, stable surface that extends beyond the base of the
product in all directions. If you place the product by the wall, leave more than
10 cm between the back of the product and the wall. The product will not
operate properly if it is tilted at an angle.
Do not install or store in an unstable place (such as on a wobbly or tilted
surface), in reach of children, or in a place subject to vibration from other
machines.
There is a risk that it could drop or fall over, resulting in injury.
Do not install in places where there is excessive moisture or dust, risk of getting
wet, direct sunlight, severe changes in temperature and humidity, or close to
heating and cooling devices.
There is a risk of electric shock, fire, and malfunction or failure of this product.
Do not block the air vents on this product.
Blocking the air vents may result in internal heat build-up and fire.
Do not install in the following types of places.
•Tight spaces where ventilation is poor, such as in a closet or on a bookshelf
•On a rug or bed
If you place the product by the wall, leave more than 10 cm between the
back of the product and the wall. It is also necessary to leave enough space
in front of the product to open and close the disc cover.

8
Cautions for the power source
WARNING
Do not connect or disconnect the power plug with wet hands.
This may result in electric shock.
Use only the type of power source indicated on the product’s label.
Also, do not plug the power cord into an outlet with many other cords
connected to it.
Using an out-of-spec power source may result in electric shock or fire.
Do not use a damaged power cord.
This may result in electric shock or fire.
If the power cord is damaged, consult your dealer for repairs.
Observe the following when handling the power cord.
•Do not modify the power cord
•Do not place heavy objects on the power cord
•Do not bend, twist or pull the power cord by force
•Do not wire heating appliances nearby
Be careful when handling the power plug.
Mishandling may result in fire.
•Do not leave plugged into a power source having foreign matter such as
dust
•Firmly insert the prongs of the power plug all the way
When you disconnect the power plug from the outlet, be sure to turn off the
power and hold the plug as you pull.
If you stretch the power cord, it may become damaged, which could result in
electric shock or fire.
Be sure your AC power cord meets the relevant local safety standard. Also, do
not use the power cord included with this product with any other devices.
This may result in electric shock or fire.
For safety reasons, be sure to ground the power cord.
The power cord included with the product is a 3-pin cable with a power
system grounding (PE) terminal, so connect it to an outlet with a grounding
electrode and ground it securely.
CAUTION
Regularly disconnect the power plug from the outlet and clean the base of the
prongs and between the prongs.
If you leave the power plug connected to an outlet for a long time, the base
of the power plug prongs may become dusty, which may result in short circuit
and fire.
For safety, be sure to disconnect the power plug from the outlet when you will
not be using the product for a long time.

9
Before Using This Product
Cautions for using
WARNING
Do not continue to use under abnormal conditions such as smoke, unusual
odors or sounds.
This may result in electric shock or fire.
Immediately turn off the power, disconnect the power plug from the outlet,
and contact your dealer or the Epson Repair Center about repairs. Servicing
the product yourself is dangerous, so never attempt it.
Do not insert or drop metal or flammable objects into the air vents or other
openings.
This may result in electric shock or fire.
If a foreign object, water or other liquid enters the product, do not continue to
use it.
This may result in electric shock or fire.
Immediately turn off the power, disconnect the power plug from the outlet,
and contact your dealer or the Epson Repair Center about repairs.
Do not attempt to service the product yourself.
This may result in injury, electric shock, fire or malfunction.
Do not leave containers of water or other liquid on this product.
If water spills on or into the product, this may result in electric shock, fire, or
malfunction.
CAUTION
Do not step on or place heavy objects on top of the product.
Be especially careful in households with small children. There is a risk that it
could fall over or break, resulting in injury.
Do not use the various cables (cords) to connect the product in a way other
than that specified in the instruction guide.
Faulty wiring may result in fire.
Do not connect a telephone line to the Ethernet interface connector.
This may result in damage to the telephone line or this product.
When connecting this product to a computer (or other device) using a cable,
be careful to orient the connector the right way.
The connectors on the cables have a specific orientation. If you connect
incorrectly oriented connectors to both this product and the computer (or
other devices), this may result in the malfunction of both connected devices.

10
CAUTION
When storing or transporting this product, do not tilt it, stand it on end, or turn it
upside down.
When transporting the product, be sure to package it in the original box to
protect it from any impact.
For safety reasons, if you move this product, first check that the power is off, the
power plug is disconnected from of the outlet, and all of the wires are
disconnected.
When replacing the ink cartridges, be careful that the ink does not contact
your eyes or skin.
Be especially careful because once an ink cartridge is used, there may be
some ink around the ink supply port. If ink gets into your eyes, immediately flush
them with water, and if it gets onto your skin, immediately wash the area with
soap and water. Leaving the ink as is may result in bloodshot eyes or mild
inflammation. In the rare event that there is a problem, immediately consult
with a physician.
Do not disassemble the ink cartridges to replenish or refill the ink.
Do not shake the ink cartridges too hard.
The ink cartridges may leak if you shake them around too much.
Store ink cartridges out of the reach of children. Also, do not ingest the ink.

11
Before Using This Product
WARNING
The connection of a non-shielded interface cable to this product will invalidate the EMC standards of this device. You
are cautioned that changes or modifications not expressly approved by Seiko Epson Corporation could void your
authority to operate the equipment.
This is a Class A product. In a domestic environment this product may cause radio interference in which case the user
may be required to take adequate measures.
FCC compliance statement for American users
This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to Part 15
of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference when the
equipment is operated in a commercial environment.
This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance
with the instruction manual, may cause harmful interference to radio communications.
Operation of this equipment in a residential area is likely to cause harmful interference, in which case the user will be
required to correct the interference at his own expense.
For Canadian users
This Class A digital apparatus complies with Canadian ICES-003.
For California customers only
The lithium batteries in this product contain Perchlorate Material - special handling may apply. See
www.dtsc.ca.gov/hazardouswaste/perchlorate.

12
Cautions for CD/DVD discs
Before using this product, run an operation check to make sure it is functioning normally. Also, back up the data on
CD/DVD discs onto separate media as necessary. Data may be damaged or lost at the following times:
•When there is static electricity or electrical noise
•During improper use
•During a malfunction or repair
•When there is damage due to a natural disaster
Even if the product is still under warranty, Epson accepts no responsibility for data that is lost or damaged due to
causes not limited to those listed above.
Uses of this product
This product is for business use and not for household use.
Incidental loss arising from the use of this product
Should you not obtain the results you expect from this product, including the bundled software, we cannot provide
compensation for incidental loss arising from that fact, such as expenses required for the use of this product and lost
earnings that would have been gained through the use of this product.
Restriction of Use
When this product is used for applications requiring high reliability / safety, such as transportation devices related to
aviation, rail, marine, automotive, etc.; disaster prevention devices; various safety devices, etc.; or functional /
precision devices, etc., you should use this product only after giving consideration to including fail-safes and
redundancies into your design to maintain safety and total system reliability. Because this product was not intended
for use in applications requiring extremely high reliability / safety, such as aerospace equipment, main
communication equipment, nuclear power control equipment, or medical equipment related to direct medical care,
etc., please make your own judgment on this product’s suitability after a full evaluation.
About open source software licenses
This product uses open source software in addition to Epson proprietary software. For a list of the open source
software used in this product as well as license terms for this software, see Open Source Software License Agreement
on the PP-100 Series Utility & Documents Disc included with the product.

13
Preparation
Preparation
Installation
Install this product in a suitable location with adequate space.
CAUTION
•Make sure that the product is lifted by two people.
•The weight of this product is approximately 25.0 kg. When this product is lifted, it should
be lifted on both sides by two people holding the recesses on the sides as shown in the
illustration on the left. Holding any part other than the ones indicated in the illustration
on the left when carrying the product may result in damage to the product. In
particular, carrying the product while the disc cover, ink cartridge cover, or Stacker 4 is
open may result in the product being dropped, or deformed and damaged.
Furthermore, when putting down this product, take care not to trap a finger between
the product and installation surface.
•When lifting this product, make sure that, for example, you sufficiently bend
your knees and your posture is such that excessive stress is not placed on your
body.
An unnatural posture when lifting the product may result in an injury, or the product
being damaged.
•When moving the product, do not tilt it 10 or more degrees in a forward or
backward direction, or sideways direction.
The dropping or other mishandling of the product may result in an accident.
•Do not place a heavy object on the top of the product.
Subjecting this product to excessive force may result in a malfunction.
However, it is possible to place one unit of this product on top of another. In such a
case, make sure the tops and bottoms are oriented the same, and the exterior of the
units are aligned.
Take sufficient care to prevent a unit from dropping or falling. Also, do not
place more than one unit on top of another.
•In a location where static electricity is easily generated, use an antistatic mat and
other product to prevent static electricity.
•Do not install this product in locations with large amounts of dust, dirt, or cigarette
smoke.
•Do not use or store in high-temperature, high-humidity environments. This can cause
the label surfaces to blur and stick together.

14
Installation location requirements
Install this product in the following type of location.
•Flat, stable location that can fully support the product weight (approx. 25.0 kg)
•Location that is wide enough to fully hold the product base
•Location where the air vents on the product are not blocked
•Location where the product is not subjected to vibrations or jolts
•Location where the product has access to its own dedicated power outlet
•Location that allows disc loading and unloading
•Location with sufficient space for attaching accessories, replacing consumables, and enabling regular maintenance
and care
•Location that satisfies the following requirements
Installation space
Provide enough installation space for facilitating the installation work. If you place the product by the
wall, leave more than 10 cm between the back of the product and the wall. It is also necessary to leave
enough space in front of the product to open and close the disc cover.
* Be sure to leave at least 7 cm on the product left side for opening the ink cartridge cover.
Temperature Operation: 10 to 35°C, Storage: -20 to 40°C (Less than one month if at 40°C)
Humidity Operation: 20 to 80% RH, Storage: 5 to 85% RH (no condensation)

15
Preparation
Setup procedure
This section describes the setup procedure for this product (PP-100N).
After setup of this product is complete, install the software required for using this product to the client computer. See
the PP-100N User’s Guide for details on the installation procedure.
Before starting setup, check that all protective tape and protective materials attached to
this product have been removed. See PP-100N Setup Guide for the procedure to remove
the protective materials.
If you are using more than one unit of this product in the same environment and back up
the first unit and then restore the backup data on the second and subsequent units, the
configuration information of the first unit is saved, so you do not need to perform the
following work. See “Backing up and restoring data” on page 65 in this guide for details on
the backup and restoration procedure.
•“Output device settings” on page 34 in this guide
•“Notification email transmission settings” on page 37 in this guide
•“Registering users” on page 53 in this guide
1. Connecting the Ethernet cable on page 16 in this guide
5. Setting the Publish Mode on page 21 in this guide
4. Setting the security lock switch on page 20 in this guide
3. Installing the ink cartridges on page 17 in this guide
6. Network settings on page 27 in this guide
2. Connecting the power cord on page 16 in this guide
7. Registering an administrator on page 32 in this guide
8. System settings on page 34 in this guide
Note
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16
Connecting the Ethernet cable
Connect the Ethernet cable to the Ethernet interface connector on the rear side.
Connecting the power cord
1 Connect the power cord connector to the AC inlet on the product rear side. (See (1) in the
figure below.)
2 Insert the power plug into the outlet. (See (2) in the figure below.)

17
Preparation
Installing the ink cartridges
This section describes the procedure for installing the ink cartridges for the first time.
See “Changing the ink cartridge” in the PP-100N User’s Guide for the procedure to change the ink cartridge in daily
operation.
1 Open the ink cartridge cover by pressing the knob at the bottom right of the cover.
•Use of Epson brand ink cartridges is recommended. Use of non-Epson brand ink
cartridges can result in problems that will not be covered by the warranty.
•Epson cannot guarantee the quality and reliability of non-Epson brand products.
Repairs for any damage or breakdown of this product due to the use of non-Epson
brand products will not be free of charge even if the warranty period is still valid.
•This product performs color adjustment based on use of Epson brand ink cartridges. Use
of non-Epson brand ink products can adversely affect the printing quality and prevent
the product from realizing its maximum performance.
•Do not store ink cartridges in environments exposed to high temperatures, freezing
temperatures, or to direct sunlight.
•Even when Black is selected in the printer driver, all the ink colors are used in an
operation designed to maintain the printing and print head quality.

18
2 Remove the ink cartridge from its package.
3 Insert all six color ink cartridges into the ink cartridge holders by gently pressing them in
until they click into place.
Check the label color of the ink cartridge and the label color of the ink cartridge holder, and install the ink
cartridge in the same color position.
Press section of the ink cartridge, and push straight in firmly.
•The first time you install ink cartridges, use the ink cartridges supplied with the product
or use ink cartridges in which there is a sufficient amount of ink remaining.
•For optimum printing quality, do not open the transparent plastic package until
immediately before installation. Also, after opening the package, try to use it up within
six months. Using an ink cartridge that has been left opened for an extended period of
time can result in poor printing quality.
•When opening the plastic package, be careful that the ink cartridge does not drop.
This could cause the ink to leak.
•Do not place the ink cartridge with the ink supply holes facing downward. This could
cause stains on a desk or other surface. Also, dust and other substances can adhere to
the ink cartridge so that it does not function properly.
•Do not shake the ink cartridges too hard. The ink cartridges may leak if you shake them
around too much.
•Do not touch the green chip section attached to the ink cartridge. Also, never peel off
the labels and film affixed to the ink cartridge. This could prevent proper installation,
operation, or printing with the ink cartridge, and cause a leak.
•Try to use up the ink cartridge by the validity date printed on the individual package.
Install all six ink cartridges. If any of the colors is not installed, disc publishing (writing/
printing) cannot be performed.
Do not touch the
chip section.
Click

19
Preparation
4 Close the ink cartridge cover.
5 Press the power button to turn on the power.
The Power LED flashes, and ink filling (loading ink) is started.
•When using for the first time, the product operates to prepare the internal components
of the product (loading ink).
•While ink is being loaded (approximately 5 minutes), do not turn off the power or open
the ink cartridge cover. These actions would make it necessary to perform the loading
ink operation again, resulting in the consumption of a substantial amount of ink. Also,
printing may be unable to be performed properly.
•If the ink cartridges are not recognized even though they are installed correctly, dust or
another object may be adhering to the green chip surface. Use a soft cloth to wipe off
the object, and then reinstall the cartridge.
•If printing cannot be performed properly even though the ink cartridges are installed,
perform head cleaning. See “Head cleaning” in the PP-100N User’s Guide for details on
the head cleaning procedure.
•When the power is turned off using the power button on the main unit, the print head is
automatically capped to prevent drying of the ink. After the ink cartridge is installed,
be sure to use the power button on the main unit to turn off the power whenever the
product is not used. Do not disconnect the power plug or shut off the circuit breaker
while the power is still on.
•If moving or transporting the product after the ink cartridges are installed, leave them
installed during the moving or transporting process.
•The ink cartridges should only be removed when replacing them.
When the ink cartridges are installed for the first time (during setup), ink is consumed for
filling (loading ink), and so the ink cartridge will need to be replaced earlier than normal.
Note
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20
Setting the security lock switch
Set the security lock switch for automatically locking the disc cover. In the initial state, the security lock switch is set to
off.
1 Open the disc cover.
2 Set the security lock switch to on or off.
When set to on: The disc cover is locked automatically each time it is closed. To unlock the lock, use
the disc cover key, or use panel entry.
When set to off: The disc cover is always unlocked.