Epson SecurColor TM-C3400 Use and care manual

Technical Reference Guide
Describes features and general specifications for the product.
Describes setup and installation of the product and peripherals.
Describes how to control the printer and necessary information
when you develop applications.
Describes how to handle the product.
Describes to administrator for necessary information to administer
TM-C3400 in the system such as distributing driver or installing
new printer or replacing the printer.
M00008300
Rev.A
Setup
Application Development Information
Handling
Product Overview
Maintenance of the TM-C3400

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Cautions
• No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form
or by any means, electronic, mechanical, photocopying, recording, or otherwise, without the prior
written permission of Seiko Epson Corporation.
• The contents of this document are subject to change without notice. Please contact us for the latest
information.
• While every precaution has taken in the preparation of this document, Seiko Epson Corporation
assumes no responsibility for errors or omissions.
• Neither is any liability assumed for damages resulting from the use of the information contained
herein.
• Neither Seiko Epson Corporation nor its affiliates shall be liable to the purchaser of this product or third
parties for damages, losses, costs, or expenses incurred by the purchaser or third parties as a result of:
accident, misuse, or abuse of this product or unauthorized modifications, repairs, or alterations to this
product, or (excluding the U.S.) failure to strictly comply with Seiko Epson Corporation’s operating
and maintenance instructions.
• Seiko Epson Corporation shall not be liable against any damages or problems arising from the use of
any options or any consumable products other than those designated as Original EPSON Products or
EPSON Approved Products by Seiko Epson Corporation.
Trademarks
Microsoft, Windows, and Windows Vista are registered trademarks of Microsoft Corporation.
EPSON and ESC/POS are registered trademarks of Seiko Epson Corporation in Japan and other coun-
tries./regions.
Copyright
The Ethernet interface model of this product includes software developed by the University of Califor-
nia, Berkeley, and its contributors.

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For Safety
Key to Symbols
The symbols in this manual are identified by their level of importance, as defined below. Read
the following carefully before handling the product.
WARNING
You must follow warnings carefully to avoid serious bodily injury.
CAUTION
Provides information that must be observed to prevent damage to the equipment or loss of
data.
•Possibility of sustaining physical injuries.
•Possibility of causing physical damage.
•Possibility of causing information loss.
Provides information that must be observed to avoid damage to your equipment or a
malfunction.
Provides important information and useful tips.

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Warnings
WARNING
•To avoid risk of electric shock, do not set up this product or handle cables during
a thunderstorm
•Be sure to use the power cable complied with safety standards with a PE (power
earth) terminal on the plug, and make sure to ground the product before use.
Ignoring this may result in severe shock.
•Never insert or disconnect the power plug with wet hands.
Doing so may result in severe shock.
•Handle the power cable with care.
Improper handling may lead to fire or electric shock.
∗Do not modify or attempt to repair the cable.
∗Do not place any heavy object on top of the cable.
∗Avoid excessive bending, twisting, and pulling.
∗Do not place the cable near heating equipment.
∗Check that the plug is clean before plugging it in.
∗Be sure to push the plug all the way in.
•Be sure to use the specified power source.
Connection to an improper power source may cause fire or shock.
•Do not place multiple loads on the power outlet.
Overloading the outlet may lead to fire.
•Shut down your equipment immediately if it produces smoke, a strange odor, or
unusual noise.
Continued use may lead to fire. Immediately unplug the equipment and contact your
dealer or a Seiko Epson service center for advice.
•Never attempt to repair this product yourself.
Improper repair work can be dangerous.
•Never disassemble or modify this product.
Tampering with this product may result in injury or fire.
•Do not allow foreign matter to fall into the equipment.
Penetration by foreign objects may lead to fire.
•If water or other liquid spills into this equipment, do not continue to use it.
Continued use may lead to fire. Unplug the power cord immediately and contact your
dealer or a Seiko Epson service center for advice.
•If you open the DIP switch cover, be sure to close the cover and tighten the screw
after adjusting the DIP switch.
Using this product with the cover open may cause fire or electric shock.

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Cautions
Restriction of Use
Whenthis productis used for applications requiring high reliability/safety such as
transportationdevices related to aviation, rail, marine, automotive etc.; disaster prevention
devices; various safety devices etc.; or functional/precisiondevices etc., youshould use this
productonly after giving considerationto including fail-safes and redundancies into your
design to maintain safety and total system reliability. Because this productwas notintended for
use in applications requiring extremely high reliability/safety such as aerospace equipment,
main communicationequipment, nuclear power control equipment, or medical equipment
related to directmedical care etc., please make your ownjudgment onthis product’s suitability
after a full evaluation.
CAUTION
•Do not connect cables in ways other than those mentioned in this manual.
Different connections may cause equipment damage or fire.
•Do not connect cables in ways other than those mentioned in this manual.
Different connections may cause equipment damage or fire.
•Be sure to set this equipment on a firm, stable, horizontal surface.
The product may break or cause injury if it falls.
•Do not use this product in locations subject to high humidity or dust levels.
Excessive humidity and dust may cause equipment damage or fire.
•Do not place heavy objects on top of this product. Never stand or lean on this
product.
Equipment may fall or collapse, causing breakage and possible injury.
•Do not use aerosol sprayers containing flammable gas inside or around this
product.
Doing so may cause fire.
•To ensure safety, unplug this product before leaving it unused for an extended
period.
•Do not remove the ink cartridge during transportation of the printer.

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About this Manual
Aim of the Manual
This manual was created to provide informationondevelopment, design, and installationof
POS systems and development and design of printer applications for developers.
Manual Content
The manual is made up of the following sections:
Chapter 1 Product Overview
Chapter 2 Setup
Chapter 3 Application Development Information
Chapter 4 Handling
Chapter 5 Maintenance of the TM-C3400

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Contents
■For Safety .............................................................................................................................. 4
Key to Symbols ........................................................................................................................................4
Warnings ..................................................................................................................................................5
Cautions ..................................................................................................................................................6
■Restriction of Use .................................................................................................................. 6
■About this Manual................................................................................................................ 7
Aim of the Manual .................................................................................................................................7
Manual Content .....................................................................................................................................7
■Contents................................................................................................................................ 9
Product Overview........................................................................ 13
■Features............................................................................................................................... 13
■Product Configuration........................................................................................................ 15
Interface ................................................................................................................................................15
Color ......................................................................................................................................................15
Accessories ...........................................................................................................................................15
■Parts Name and Function.................................................................................................. 16
Power Switch .........................................................................................................................................18
Power Switch Cover .............................................................................................................................18
Button.....................................................................................................................................................19
LED..........................................................................................................................................................19
Connectors ...........................................................................................................................................20
Paper ejection tray ..............................................................................................................................20
■Status/Error Indications ...................................................................................................... 21
■Print without Missing Dots .................................................................................................. 23
■Software .............................................................................................................................. 25
■Product Specifications....................................................................................................... 26
Hardware Requirements......................................................................................................................28
Printing Specifications ..........................................................................................................................28
Paper Specifications ............................................................................................................................29
Print Area and Cutting Position...........................................................................................................43
Paper Ejection Tray...............................................................................................................................50
Ink Cartridge .........................................................................................................................................50
Electrical Characteristics .....................................................................................................................51
Reliability................................................................................................................................................52
Environmental Conditions....................................................................................................................53
External Dimensions..............................................................................................................................54
Power Supply Unit (PS-180) ..................................................................................................................55
■Restrictions.......................................................................................................................... 56

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Setup .............................................................................................59
■When You Use This Printer for the First Time...................................................................... 59
■Flow of Setup ...................................................................................................................... 60
■Installing the Printer............................................................................................................ 61
Important Notes on Installation .......................................................................................................... 61
■Connecting the Power Supply Unit (PS-180).................................................................... 62
Connecting the AC Cable ................................................................................................................. 62
■Loading/Replacing the Ink Cartridge.............................................................................. 63
■Connecting the Printer to the Host Computer................................................................. 65
For USB Interface Model...................................................................................................................... 65
For Ethernet Interface Model ............................................................................................................. 66
■Installing the Driver ............................................................................................................ 67
Installation using Easy setup ............................................................................................................... 67
■Setting the DIP Switches..................................................................................................... 74
Setting Procedure ................................................................................................................................ 74
Function of the DIP Switches .............................................................................................................. 75
■Loading/Replacing the Paper .......................................................................................... 76
Loading/Replacing the Roll Paper .................................................................................................... 76
Loading/Replacing Fanfold Paper .................................................................................................... 86
■Attaching/Adjusting the Paper Ejection Tray .................................................................. 96
■Attaching the Power Switch Cover................................................................................... 98
■Setting the Printer Driver .................................................................................................. 100
Missing Dot Operation Settings......................................................................................................... 100
Notification Settings ........................................................................................................................... 106
Media Loading Settings .................................................................................................................... 108
Media Position Detection.................................................................................................................. 110
Panel Button Settings......................................................................................................................... 112
Setting EPSON Status Monitor 3 ........................................................................................................ 114
Setting the Post-Printing Movements ............................................................................................... 118
Application Development Information....................................123
■Overview........................................................................................................................... 123
■Printer Driver ..................................................................................................................... 123
■Sample Program .............................................................................................................. 124
■EpsonNet SDK ................................................................................................................... 126
Environmental Setting for EpsonNet SDK ......................................................................................... 126
■Utilities and Manuals........................................................................................................ 128
Download ........................................................................................................................................... 130