Epson TM-C710 User manual

English
User’s Manual
M00061301EN

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No part of this publication may be reproduced, stored in a retrieval system, or transmitted in any form or by any
means, electronic, mechanical, photocopying, recording, or otherwise, without the prior written permission of
Seiko Epson Corporation. No patent liability is assumed with respect to the use of the information contained
herein. While every precaution has been taken in the preparation of this book, Seiko Epson Corporation assumes
no responsibility for errors or omissions. Neither is any liability assumed for damages resulting from the use of
the information contained herein.
Neither Seiko Epson Corporation nor its affiliates shall be liable to the purchaser of this product or third parties
for damages, losses, costs, or expenses incurred by purchaser or third parties as a result of: accident, misuse, or
abuse of this product or unauthorized modifications, repairs, or alterations to this product, or (excluding the U.S.)
failure to strictly comply with Seiko Epson Corporation’s operating and maintenance instructions.
Seiko Epson Corporation shall not be liable against any damages or problems arising from the use of any options
or any consumable products other than those designated as Original Epson Products or Epson Approved
Products by Seiko Epson Corporation.
EPSON is a registered trademark of Seiko Epson Corporation in Japan and other countries/regions.
Microsoft, Windows, Windows Vista, and Windows Server are registered trademarks of Microsoft Corporation in
the United States and/or other countries.
The Ethernet interface model of this product includes software developed by the University of California,
Berkeley, and its contributors.
NOTICE: The contents of this manual are subject to change without notice.
Copyright © 2013 by Seiko Epson Corporation. All rights reserved.

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Important Safety Information
This section presents important information intended to ensure safe and effective
use of this product. Read this section carefully and store it in an accessible
location.
Key to Symbols
The symbols in this manual are identified by their level of importance, as defined
below. Read the following carefully before handling the product.
WARNING:
Warnings must be followed carefully to avoid serious bodily injury.
CAUTION:
Cautions must be observed to avoid minor injury to yourself, damage to your
equipment, or loss of data.
Note:
Notes have important information and useful tips on the operation of your equipment.
Safety Precautions
This section presents important information intended to ensure safe and
effective use of this product. Please read this section carefully and store it
in an accessible location.
WARNING:
Shut down your equipment immediately if it produces smoke, a strange
odor, or unusual noise. Continued use may lead to fire. Immediately unplug
the equipment and contact your dealer or a Seiko Epson service center for
advice.
Never attempt to repair this product yourself. Improper repair work can be
dangerous.
Never disassemble or modify this product. Tampering with this product may
result in injury or fire.
Use the specified AC Adapter, K (Model: M248A) only. Connection to an
improper power source may cause fire.
Do not allow foreign matter to fall into the equipment. Penetration by
foreign objects may lead to fire.
If water or other liquid spills into this equipment, unplug the power cord
immediately, and then contact your dealer or a Seiko Epson service center
for advice. Continued usage may lead to fire.
Do not use aerosol sprayers containing flammable gas inside or around this
product. Doing so may cause fire.
CAUTION:
Do not connect cables in ways other than those mentioned in this manual.
Different connections may cause equipment damage and burning.

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Be sure to set this equipment on a firm, stable, horizontal surface. The
product may break or cause injury if it falls.
Do not use in locations subject to high humidity or dust levels. Excessive
humidity and dust may cause equipment damage or fire.
Do not place heavy objects on top of this product. Never stand or lean on
this product. Equipment may fall or collapse, causing breakage and
possible injury.
To ensure safety, unplug this product before leaving it unused for an
extended period.
Do not remove the ink cartridge from the product when you ship it.
Restriction of Use
When this product is used for applications requiring high reliability/safety, such
as transportation devices related to aviation, rail, marine, automotive, etc.;
disaster prevention devices; various safety devices, etc.; or functional/precision
devices, etc.; you should use this product only after giving consideration to
including fail-safes and redundancies into your design to maintain safety and
total system reliability. Because this product was not intended for use in
applications requiring extremely high reliability/safety, such as aerospace
equipment, main communication equipment, nuclear power control equipment,
or medical equipment related to direct medical care, etc., please make your own
judgment on this product’s suitability after a full evaluation.
Downloading Drivers, Utilities, and Manuals
The latest versions of drivers, utilities, and manuals can be downloaded from the
following URL.
http://download.epson-biz.com/?service=pos
Unpacking
The following items should be included with the printer. If any items are
damaged, contact your dealer.
❏Printer
❏Roll paper
❏Ink cartridge [Model: SJIC25P] (STARTER CARTRIDGE)
❏Ink cartridge [Model: SJIC25P]
❏AC adapter
❏AC cable
❏TM-C710 Documents Disc
❏Setup Guide

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Part Names
Control Panel
Status LED: green/orange
The green LED lights when there is no error.
The orange LED flashes when there is an error.
(Power) LED: green
Lights when the power is on. Flashes when the printer is initializing, cleaning,
printing, or during an error state.
Error LED: orange
Lights when the printer is in the error state.
Replace Ink LED : orange
when no ink cartridge has been Lights loaded or when the printer is requesting
replacement of the ink cartridge.
Check Paper LED : orange
Lights when no paper has been loaded or when the roll paper cover is open.
Paper Jam LED : orange
Lights when the paper is jammed.
Cleaning button
When printing is faint or dots are missing, press the Cleaning button for 3
seconds or more continuously to perform the print head cleaning.
Note:
Do not press the Cleaning button unless there is a problem with print quality.
Unnecessary cleaning wastes ink.
Error
Replace Ink
Check Paper
Paper Jam
Paper ejection guide
Release lever
Ink cartridge slot
Roll paper cover
Status LED

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Power button
Press the Power button for 3 seconds or more to reset the printer. After the reset,
paper feeding and autocutting are performed.
Note:
For 30 seconds after a reset, the printer and host cannot communicate.
After resetting, the printer is in the same state as when the power is turned on.
Setup
Follow in order the steps below to set up the printer.
1. Installing the printer. (See page 7.)
2. Connecting the Interface Cable. (See page 8.)
3. Installing/Replacing the Roll Paper. (See page 9.)
4. Installing/Replacing the Ink Cartridge.(See page 11.)
5. Installing the printer driver. (See page 12.)

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Installing the Printer
CAUTION:
Do not place the printer in a dusty place.
Make sure no cables or other objects are caught under the printer.
Do not put objects heavier than 700 g {1.5 lb} (two paper rolls) on the printer.
Do not put beverages or vases on the printer.
Do not tilt the printer during initial ink filling, printing, or head cleaning.
Otherwise, ink may leak out of the printer.
❏You must place the printer horizontally (back to front: ±10°, right to left:
±10°).
❏Place the printer where the roll paper cover can open fully and the ink
cartridge can be ejected.
❏Be sure to avoid bumping the printer so that it is not exposed to strong impact
during operation.
To prevent the printer from falling, use a bracket as shown below to secure the
printer.
Bracket
Bracket
Rubber foot
Screw M4
10 to 18 mm
1mm or more

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Connecting the Interface Cable
WARNING:
Should a fault ever occur in the AC adapter, immediately turn off the power to
the printer and remove the AC cable from the outlet.
Unplug the power cable of the AC adapter from the outlet before you plug/
unplug the AC adapter into the printer.
CAUTION:
Direct connection to an aerial LAN cable located outside may cause induced
lightning to damage devices. When you use such cables, connect via devices
that protect against surges.
Do not plug an ordinary telephone line into the Ethernet connector.
1. Make sure the printer is turned off.
2. For the USB interface model, connect the USB cable to the connector, as
shown in illustration.
For the Ethernet interface model, connect the Ethernet cable to the connector
until it clicks..
3. Secure the cable with the hook.

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4. Insert the connector of the AC cable to the inlet of the AC adapter.
5. Connect the DC cable of the AC adapter to the power connector of the printer.
6. Connect the other side of the USB/Ethernet cable to a host computer/
network hub.
7. Plug the AC cable into the outlet.
Installing/Replacing the Roll Paper
CAUTION:
Do not touch the autocutter blade when you open the roll paper cover.
Otherwise, you may be injured.
1. Turn on the printer and make sure the ( Power) LED lights.
2. Pull the release lever to the front to open the roll paper cover.

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CAUTION:
Do not touch the release lever during printing, paper feeding, or cleaning.
Do not touch the gears on the roll paper cover when you open it.
3. Remove the paper roll core if any.
4. Load the roll paper in the orientation shown below.
5. Pull out the paper end to the paper exit, and then close the roll paper cover.
6. When the roll paper cover is closed, roll paper is automatically fed about 10
cm {3.9"}, and then autocutting is performed.