Epson SC-P9500 Series Configuration guide

General Information
CMP0201-00 EN

Copyrights and Trademarks
No part of this publication may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical,
photocopying, recording, or otherwise, without the prior written permission of Seiko Epson Corporation. The information contained herein is designed
only for use with this Epson printer. Epson is not responsible for any use of this information as applied to other printers.
Neither Seiko Epson Corporation nor its affiliates shall be liable to the purchaser of this product or third parties for damages, losses, costs, or expenses
incurred by the purchaser or third parties as a result of accident, misuse, or abuse of this product or unauthorized modifications, repairs, or alterations to
this product, or (excluding the U.S.) failure to strictly comply with Seiko Epson Corporation's operating and maintenance instructions.
Seiko Epson Corporation shall not be liable for any damages or problems arising from the use of any options or any consumable products other than those
designated as Original Epson Products or Epson Approved Products by Seiko Epson Corporation.
Seiko Epson Corporation shall not be held liable for any damage resulting from electromagnetic interference that occurs from the use of any interface cables
other than those designated as Epson Approved Products by Seiko Epson Corporation.
EPSON, EPSON EXCEED YOUR VISION, EXCEED YOUR VISION, and their logos are registered trademarks or trademarks of Seiko Epson
Corporation.
Microsoft
®
, Windows
®
, and Windows Vista
®
are registered trademarks of Microsoft Corporation.
Mac, macOS, Mac OS X, Bonjour, and Safari are trademarks of Apple Inc., registered in the U.S. and other countries.
YouTube
®
and the YouTube logo are registered trademarks or trademarks of YouTube, LLC.
Chrome
™
is trademarks of Google Inc.
Intel
®
is a registered trademark of Intel Corporation.
Firefox is a trademark of the Mozilla Foundation in the U.S. and other countries.
Adobe and Reader are either registered trademarks or trademarks of Adobe Systems Incorporated in the United States and/or other countries.
General Notice: Other product names used herein are for identification purposes only and may be trademarks of their respective owners. Epson disclaims any
and all rights in those marks.
© 2019 Seiko Epson Corporation. All rights reserved.
SC-P9500 Series / SC-P7500 Series General Information
Copyrights and Trademarks
2

Contents
Copyrights and Trademarks
Notes on Manuals
MeaningofSymbols........................4
Illustrations..............................4
ManualOrganization.......................4
OpeningandViewingManuals................4
OpeningManuals........................4
ViewingVideoManuals...................5
ViewingPDFManuals....................5
Important Safety Instructions
Thesymbolsontheproduct..................7
NotesonInstalling.........................7
NotesonHandling.........................8
NotesonthePowerSupply..................10
NotesonInkCartridges....................11
NotesonPaper...........................11
OtherNotes.............................11
Supported Paper
System Requirements
PrinterDriver............................13
WebConfig.............................15
EpsonEdgeDashboard.....................16
Specifications Table
Where To Get Help
TechnicalSupportWebSite..................19
ContactingEpsonSupport...................19
BeforeContactingEpson..................19
HelpforUsersinNorthAmerica............20
HelpforUsersinEurope..................20
HelpforUsersinTaiwan..................20
HelpforUsersinAustralia/NewZealand......21
HelpforUsersinSingapore................21
HelpforUsersinThailand................22
HelpforUsersinVietnam.................22
HelpforUsersinIndonesia................22
HelpforUsersinHongKong..............23
HelpforUsersinMalaysia.................23
HelpforUsersinIndia...................23
HelpforUsersinthePhilippines............24
SC-P9500 Series / SC-P7500 Series General Information
Contents
3

Notes on Manuals
Meaning of Symbols
Warning: Warnings must be followed to
avoid serious bodily injury.
Caution: Cautions must be followed to
avoid bodily injury.
c
Important: Important must be followed to
avoid damage to this product.
Note: Notes contain useful or
additional information on the
operation of this product.
UIndicates related reference
content.
Illustrations
The illustrations may differ slightly from the model you
are using. Please be aware of this when using the
manuals.
Manual Organization
The manuals for the product are organized as shown
below.
You can view the PDF manuals using Adobe Acrobat
Reader or Preview (Mac OS X).
Setup Guide
(booklet)
Provides information on how
to setup the printer after
unpacking it from the box.
Make sure you read this
manual to perform
operations safely.
Quick Guide (booklet or
PDF)
Explains the necessary basic
operations and maintenance
for daily use.
General Information (this
manual)
Provides important safety
instructions, printer
specifications and contact
details.
Online Manual
User's Guide
(PDF)
Provides overall information
and instructions on using the
printer and on solving
problems.
Epson Video Manuals Provides videos showing you
how to perform
maintenance.
Administrator's
Guide (PDF)
Provides network
administrators with
information on
management and printer
settings.
Opening and Viewing
Manuals
Opening Manuals
A
See the "Setup Guide" and execute software
installation from the supplied software disc or
from Setup Navi.
When installation is complete, an [EPSON
Manuals] icon is created on the desktop of the
computer being used.
B
Double-click the [EPSON Manuals] icon on the
desktop.
C
Select the manual you want to view.
When [Online Manuals] is selected, your Web
browser opens and the top page of Online
Manuals is displayed.
Click the manual or item you want to view.
You can view the Online Manuals in an
environment that can connect to the Internet.
SC-P9500 Series / SC-P7500 Series General Information
Notes on Manuals
4

Viewing Video Manuals
The video manuals have been uploaded to YouTube.
Click [Epson Video Manuals (video)] from the top page
of Online Manuals, or click the following blue text to
view the manuals.
Epson Video Manuals
If the subtitles are not displayed when you play the
video, click the subtitles icon shown in the image below.
Viewing PDF Manuals
This section uses the Adobe Acrobat Reader DC as an
example to explain the basic operations for viewing the
PDF in Adobe Reader.
AClick to print the PDF manual.
BEach time it is clicked the bookmarks are hidden or
shown.
CClick the title to open the relevant page.
Click [+] to open the titles lower in the hierarchy.
DIf the reference is in blue text, click the blue text to
open the relevant page.
To return to the original page, do the following.
For Windows
While pressing the Alt key press the key.
For Mac
While pressing the command key press the key.
SC-P9500 Series / SC-P7500 Series General Information
Notes on Manuals
5

EYou can input and search for keywords, such as the
names of items you want to confirm.
For Windows
Right click on a page in the PDF manual and select
Find in the menu that is displayed to open the search
toolbar.
For Mac
Select Find in the Edit menu to open the search
toolbar.
FTo enlarge the text in the display that is too small to
see well, click . Click to reduce the size. To
specify a part of an illustration or screenshot to
enlarge, do the following.
For Windows
Right click on the page in the PDF manual and select
Marquee Zoom in the menu that is displayed. The
pointer changes to a magnifying glass, use it to
specify the range of the place you want to enlarge.
For Mac
Click View menu - Zoom - Marquee Zoom in this
order to change the pointer to a magnifying glass.
Use the pointer as a magnifying glass to specify the
range of the place you want to enlarge.
GOpens the previous page or next page.
SC-P9500 Series / SC-P7500 Series General Information
Notes on Manuals
6

Important Safety Instructions
Read all of these instructions before using the printer. Also be sure to follow all warnings and instructions marked on
the printer.
The symbols on the product
The symbols on this Epson product are used in order to ensure safety and proper use of the product and to prevent
danger to customers and other persons, and property damage.
The symbols indicate the meaning below. Be sure that you completely understand the meaning of symbols on this
product before using it.
Stand-by Alternating Current
Notes on Installing
Warning
Do not obstruct the vents on the product.
If the vents are obstructed, the internal temperature could rise and cause a fire. Do not cover the printer with a cloth or install it in a
location with poor ventilation. Make sure you secure sufficient space for the installation as described in the manual.
USetup Guide(booklet)
Caution
Do not install or store the printer in an unstable location or a location subject to vibrations from other
equipment.
The printer could fall or tip over and cause an injury.
Do not install the printer in locations subject to oily smoke and dust, or in locations subject to humidity or
where it could easily get wet.
An electric shock or fire could occur.
Do not tilt the product more than 10 degrees forward, back, left, or right while moving it.
Failure to observe this precaution could result in the printer falling over, causing accidents.
Because the product is heavy, it should not be carried by one person.
Four people are needed to unpack or carry the printer. See the following for details on the product's weight.
U“Specifications Table” on page 17
SC-P9500 Series / SC-P7500 Series General Information
Important Safety Instructions
7

Caution
Before assembling the product, make sure you clear away the packaging sheets, packing materials, and
supplied items from the installation area.
If you slip or trip on these items, it could cause an injury.
Make sure you use the correct posture when lifting the product.
Lifting using the wrong posture could cause an injury.
When lifting the product, make sure you lift at the locations indicated in the manual.
If you lift holding other parts, the printer may fall, catching your fingers and causing an injury. See the following for details on
lifting the product.
USetup Guide(booklet)
When placing the product on a stand with casters (wheels), make sure you secure the casters before you
perform the work so that they do not move.
If the stand moves while you are performing the work, it could cause an injury.
Do not try to move the stand while the casters (wheels) are secured.
Failure to observe this precaution could result in the printer falling over, causing accidents.
When moving the printer while it is on the stand, avoid locations with steps or uneven flooring.
Failure to observe this precaution could result in the printer falling over, causing accidents.
Notes on Handling
Warning
Do not use the printer in locations with volatile substances such as alcohol or thinner, or near naked flames.
An electric shock or fire could occur.
Do not use the printer if it is giving off smoke or if you notice any abnormal odors or noises.
An electric shock or fire could occur. If any abnormalities occur, turn off the power andunplug the power cable immediately, and
then contact your dealer or Epson Support.
Never try to repair the printer yourself as this is extremely dangerous.
Do not use the printer in an environment where flammable gas or explosive gas may exist. Do not use sprays
that contain flammable gas inside or near the product.
A fire could occur.
Only route the cables as indicated in the manual.
A fire could occur. This could also cause damage to connected devices.
Do not insert or drop any metallic or flammable items into the openings on the printer.
An electric shock or fire could occur.
SC-P9500 Series / SC-P7500 Series General Information
Important Safety Instructions
8

Warning
Do not touch any areas inside the printer except for those indicated in the manual.
An electric shock or burn could occur.
Do not disassemble anything except when indicated to do so in the manual.
If the LCD for the control panel is damaged, be careful of any leaking liquid crystal.
Provide first aid under any of the following conditions.
❏If liquid adheres to your skin, immediately wipe it off and then wash the area using large volumes of soapy water.
❏If any liquid gets in your eyes, flush them with clean water for at least 15 minutes, and consult a physician immediately.
❏If liquid enters your mouth, consult a physician immediately.
If any foreign objects or liquid such as water enters the printer, stop using it immediately.
An electric shock or fire could occur. Turn off the power and unplug the power cable immediately, and then contact your dealer or
Epson Support.
Caution
Do not sit on the product or place any heavy objects on the product.
Be careful with small children. The printer could fall or tip over and cause an injury.
When transporting or storing the product, be sure that it is level: do not tilt it at an angle or place it upside
down.
Ink could leak.
Store the cutter in a location out of the reach of children.
The cutter's blade could cause an injury. Pay careful attention when replacing the cutter.
When connecting cables or optional accessories, make sure they are installed in the correct direction and
that you follow the procedures exactly.
A fire or an injury could occur. Connect the cables or optional accessories correctly by following the instructions in the manual.
When moving the product, make sure it is turned off, the power cable is unplugged from the outlet, and all
connecting cables have been removed.
If cables are damaged, an electric shock or fire could occur.
Except when moving the stand, make sure the two casters (wheels) on the stand are secured.
If they are not secured, an accident could occur.
See the manual to make sure the roll core for the auto take-up reel unit
*
is secured correctly.
Dropping rolled-up prints could result in injury.
To remove rolled-up printsfrom the auto take-up reel unit
*
, you need twopeople, one to hold each end of the
roll.
If this is performed by one person, the rolled-up prints could fall and cause an injury.
SC-P9500 Series / SC-P7500 Series General Information
Important Safety Instructions
9

Caution
Be sure that your hands or hair do not get caught in the auto take-up reel unit
*
while it is operating.
Failure to observe this precaution could result in injury.
* Optional item.
Notes on the Power Supply
Warning
To prevent ground leak accidents, connect to a grounded (earthed) outlet.
Connecting to anything other than a grounded outlet could result in electric shock or fire.
Use only the type of power source indicated on the printer's label.
An electric shock or fire could occur.
Do not use the plug if any foreign objects such as dust have adhered to the plug.
An electric shock or fire could occur.
Do not use any other power cables except for the cable supplied with the printer. Also, do not use the power
cable supplied with the printer for any other devices.
An electric shock or fire could occur.
Do not use the power cable if it is damaged.
An electric shock or fire could occur. If the power cable is damaged, contact Epson Support. Note the following points to avoid
damaging the power cable.
❏Do not modify the power cable.
❏Do not place anything heavy on the power cable.
❏Do not bend, twist, or pull forcefully on the power cable.
❏Do not route the power cable near heaters.
Do not connect too many cables to the power outlet for the power cable.
The temperature could rise and cause a fire. Connect the power cable directly to an outlet for domestic use.
Do not insert or unplug the plug with wet hands.
An electric shock could occur.
Make sure the blades on the plug are inserted completely into the power outlet.
An electric shock or fire could occur.
Unplug the plug regularly and clean between the blades and around the base of the blades.
If the plug is plugged in for an extended period of time, dust collects around the base of the blades and a short circuit or fire could
occur.
When unplugging the plug, grip the plug itself; do not pull the power cable.
If the cable is damaged or the plug is deformed, an electric shock or fire could occur.
SC-P9500 Series / SC-P7500 Series General Information
Important Safety Instructions
10

Caution
If you are not going to use the printer for an extended period, unplug the printer for safety reasons.
Notes on Ink Cartridges
Caution
Do not shake the ink cartridges too hard.
Ink may leak from the cartridge if you shake it too hard.
Do not disassemble the ink cartridges.
If it is disassembled, ink could get in your eyes or adhere to your skin.
If ink contacts your skin or enters your eyes or mouth, immediately take the following actions.
❏If ink adheres to your skin, immediately wash it off using soap and water.
❏If ink enters your eyes, rinse immediately with water. Failure to observe this precaution could result in bloodshot eyes or mild
inflammation. If problems persist, consult a physician immediately.
❏If ink enters your mouth, consult a physician immediately.
Store the ink cartridges in a location out of reach of children.
Notes on Paper
Caution
Do not rub the edges of the printing paper with your hand.
The edges of the paper are thin and sharp and could cause an injury.
Other Notes
❏Be sure your power cable meets relevant safety standards of the area where you plan to use it.
❏Connect all equipment to properly grounded power outlets.
❏Do not put your hand inside this product or touch the printer head during printing.
❏Do not put your hand inside this product or touch the white flat cable during printing.
SC-P9500 Series / SC-P7500 Series General Information
Important Safety Instructions
11

Supported Paper
The following paper can be used with the printer. Print
quality is greatly affected by the type and quality of paper
used. Choose a paper suited to the task at hand. For
information on use, refer to the documentation
supplied with the paper or contact the manufacturer.
Before buying paper in large quantities, try printing on a
smaller sample first and check the results.
Roll paper
Roll core size 2 or 3 inches
Roll paper
outer diameter
2 inch roll core: less than 103 mm
3 inch roll core: less than 150 mm
Paper width SC-P9500 Series:
254 mm (10 inches) to 1,118 mm (44
inches)
SC-P7500 Series:
254 mm (10 inches) to 610 mm (24
inches)
Paper
thickness
0.08 mm to 0.5 mm
Cut sheets
Paper width SC-P9500 Series:
210 mm (A4) to 1,118 mm (44 inches)
SC-P7500 Series:
210 mm (A4) to 620mm
*1
Paper length
*2
SC-P9500 Series:
279.4 mm to 1,580 mm (B0 series)
SC-P7500 Series:
279.4 mm to 914 mm (A1 series)
Paper
thickness
0.08 mm to 0.5 mm
(0.5 mm to 1.5 mm for cardboard)
*1 The printing area is up to 610 mm (24 inches).
*2 Up to 762 mm for cardboard.
SC-P9500 Series / SC-P7500 Series General Information
Supported Paper
12

System Requirements
Software for this printer can be used in the following environments. (As of June, 2019)
Supported OS and other elements may change.
For the latest information, see the Epson Web site.
Printer Driver
Windows
Operating system Windows 10 / Windows 10 x64
Windows 8.1 / Windows 8.1 x64
Windows 8 / Windows 8 x64
Windows 7 / Windows 7 x64
Windows Vista / Windows Vista x64
Windows XP / Windows XP x64
Windows Server 2019
Windows Server 2016
Windows Server 2012 R2
Windows Server 2012
Windows Server 2008 R2
Windows Server 2008
Windows Server 2003 R2
Windows Server 2003 SP2 or later
CPU Intel Core2 Duo 3.05 GHz or more
Available memory space 1 GB or more
Hard disk (Available volume to install) 32 GB or more
Display resolution WXGA (1280×800) or better
Connection method with the printer
*
USB or LAN connection
* For details on the connection methods (interface specifications), see the following.
U“Specifications Table” on page 17
Mac
Operating system Mac OS X v10.6.8 or later
CPU Intel Core2 Duo 3.05 GHz or more
Available memory space 4 GB or more
Hard disk (Available volume to install) 32 GB or more
Display resolution WXGA+ (1440×900) or better
SC-P9500 Series / SC-P7500 Series General Information
System Requirements
13

Connection method with the printer
*
USB or LAN connection
* For details on the connection methods (interface specifications), see the following.
U“Specifications Table” on page 17
SC-P9500 Series / SC-P7500 Series General Information
System Requirements
14

Web Config
Web Config is an application that runs in a web browser on a computer or smart device connected to the same network
with the printer.
UAdministrator's Guide
Windows
Browser Internet Explorer 11, Microsoft Edge, Firefox
*1
, Chrome
*1
Connection method with the
printer
*2
LAN connection
*1 Use the latest version.
*2 See the following for details on the network interfaces.
U“Specifications Table” on page 17
Mac
Browser Safari
*1
, Firefox
*1
, Chrome
*1
Connection method with the
printer
*2
LAN connection
*1 Use the latest version.
*2 See the following for details on the network interfaces.
U“Specifications Table” on page 17
SC-P9500 Series / SC-P7500 Series General Information
System Requirements
15

Epson Edge Dashboard
c
Important:
Make sure the computer on which the Epson Edge Dashboard is installed meets the following requirements.
If these requirements are not met, the software cannot monitor the printer correctly.
❏Disable your computer's hibernate function.
❏Disable the sleep function so that the computer does not enter sleep status.
Windows
Operating system Windows 10 / Windows 10 x64
Windows 8.1 / Windows 8.1 x64
Windows 8 / Windows 8 x64
Windows 7 SP1 / Windows 7 x64 SP1
CPU Multi-core processor (3.0 GHz or better recommended)
Available memory space 4 GB or more
Hard disk
(Available volume to install)
2 GB or more
Display resolution 1280 x 1024 or better
Connection method with the printer High Speed USB
Ethernet 1000Base-T
Browser Internet Explorer 11
Microsoft Edge
Mac
Operating system Mac OS X 10.7 Lion or later
CPU Multi-core processor (3.0 GHz or better recommended)
Available memory space 4 GB or more
Hard disk
(Available volume to install)
2 GB or more
Display resolution 1280 x 1024 or better
Connection method with the printer High Speed USB
Ethernet 1000Base-T
Browser Safari 6 or higher
SC-P9500 Series / SC-P7500 Series General Information
System Requirements
16

Specifications Table
The (A) and (B) letters used in the table represent the
printer models as shown below.
(A):SC-P9500 Series
(B):SC-P7500 Series
Printer Specifications
Printing method PrecisionCore inkjet technology
Nozzle configura-
tion
800 nozzles x 12 colors
(Cyan, Vivid Magenta, Yellow,
Light Cyan, Vivid Light Magenta,
Orange, Green, Violet, Photo
Black, Matte Black, Gray, Light
Gray)
Resolution (maxi-
mum)
2400 × 1200 dpi
Control code ESC/P raster (undisclosed
command)
Paper feed method Friction feed
Built-in memory 2.0 GB
Rated voltage AC100-240 V
Rated frequency 50/60 Hz
Rated current 3.4-1.6 A
Power consumption
Printing (A): Approx. 110 W
(B): Approx. 85 W
Ready mode Approx. 32 W
Sleep mode Approx. 3.4 W
Power off Approx. 0.3 W
Printer Specifications
Temperature
Printing 10 to 35 ˚C (15 to 25˚C is
recommended)
In storage (Before
unpacking)
-20 to 60 ˚C (Within 120 hours at 60
˚C, within a month at 40 ˚C)
In storage (After
unpacking)
nk charged: -10 to 40 ˚C (Within a
month at 40 ˚C)
After Ink discharged
*1
: -20 to 25 ˚C
(Within a month at 25 ˚C)
Humidity
Printing 20 to 80 % (40 to 60% is
recommended. without
condensation)
In storage 5 to 85 % (without condensation)
Temperature and humidity operating range (the range
shown by diagonal lines is recommended)
Dimensions (Width x Depth x Height)
Printing
*2
(A): 1909 × 2211 × 1218 mm
(B): 1401 × 2211 × 1218 mm
Storage (A): 1909 × 667 × 1218 mm
(B): 1401 × 667 × 1218 mm
Weight
*3
(A): Approx. 153.8 kg
(B): Approx. 121.8 kg
*1 Use the Discharging/Charging Ink menu in the
Maintenance menu to discharge ink from the printer.
UUser's Guide(online manual)
*2 With the paper basket open
*3 Not including the ink cartridges
SC-P9500 Series / SC-P7500 Series General Information
Specifications Table
17

c
Important:
Use the printer at an altitude of 2000 m or less.
Interface Specifications
USB port for a com-
puter
Hi-Speed USB
Ethernet
*1
Standards
IEEE802.3u (100BASE-TX)
IEEE802.3ab (1000BASE-T)
IEEE802.3az (Energy Efficient
Ethernet)
*2
Network Printing
Protocols/Func-
tions
*3
EpsonNet Print (Windows)
Standard TCP/IP (Windows)
WSD Printing (Windows)
Bonjour Printing (Mac)
IPP Printing (Mac)
Printing from FTP client
Security Protocols SSL/TLS (HTTPS Server/Client,
IPPS)
IEEE802.1X
IPsec/IP Filtering
SMTPS (STARTTLS, SSL/TLS)
SNMPv3
*1 Use a category 5 or higher STP (Shielded twisted pair) cable.
*2 The connected device should comply with IEEE802.3az
standards.
*3 EpsonNet Print supports IPv4 only. The others support both
IPv4 and IPv6.
Ink Specifications
Type Dedicated ink cartridges
Pigment ink (Cyan, Vivid Magenta, Yellow, Light
Cyan, Vivid Light Magenta, Orange,
Green, Violet, Photo Black, Matte
Black, Gray, Light Gray)
Use by date See the expiration date printed on
the ink cartridge package or on the
cartridge (store at normal
temperature)
Print quality guar-
antee expiry
One year (after installing to the
printer)
Ink Specifications
Storage temperature
Uninstalled -20 to 40˚C (Within four days at -20
˚C, within a month at 40 ˚C)
Installed -10 to 40˚C (Within four days at -10
˚C, within a month at 40 ˚C)
Transporting -20 to 60˚C (Within four days at -20
˚C, within a month at 40 ˚C, within
72 hours at 60 ˚C)
Cartridge capacity 700 ml, 350 ml, 150 ml
c
Important:
❏We recommend that you remove and shake the
installed ink cartridges once every three months
to ensure good print quality.
❏The ink freezes if left at below -20 ˚C for a long
time. If it does freeze, leave it at room
temperature (25˚C) for at least four hours.
❏Do not refill the ink cartridges.
SC-P9500 Series / SC-P7500 Series General Information
Specifications Table
18

Where To Get Help
Technical Support Web
Site
Epson's Technical Support Web Site provides help with
problems that cannot be solved using the
troubleshooting information in your product
documentation. If you have a Web browser and can
connect to the Internet, access the site at:
https://support.epson.net/
If you need the latest drivers, FAQs, manuals, or other
downloadables, access the site at:
https://www.epson.com
Then, select the support section of your local Epson
Web site.
Contacting Epson
Support
Before Contacting Epson
If your Epson product is not operating properly and you
cannot solve the problem using the troubleshooting
information in your product documentation, contact
Epson support services for assistance. If Epson support
for your area is not listed below, contact the dealer where
you purchased your product.
Epson support will be able to help you much more
quickly if you give them the following information:
❏Product serial number
(The serial number label is usually on the back of the
product.)
❏Product model
❏Product software version
(Click About, Version Info, or similar button in
the product software.)
❏Brand and model of your computer
❏Your computer operating system name and version
❏Names and versions of the software applications
you normally use with your product
SC-P9500 Series / SC-P7500 Series General Information
Where To Get Help
19

Help for Users in North America
Epson provides the technical support services listed
below.
Internet Support
Visit Epson’s support website at https://epson.com/
support and select your product for solutions to
common problems. You can download drivers and
documentation, get FAQs and troubleshooting advice,
or e-mail Epson with your questions.
Speak to a Support Representative
Dial: (562) 276‐1300 (U.S.), or [phone]
(Canada), 6 am to 6 pm, Pacific Time, Monday through
Friday. Days and hours of support are subject to change
without notice. Toll or long distance charges may apply.
Before you call Epson for support, please have the
following information ready:
❏Product name
❏Product serial number
❏Proof of purchase (such as a store receipt) and date
of purchase
❏Computer configuration
❏Description of the problem
Note:
For help using any other software on your system, see the
documentation for that software for technical support
information.
Purchase Supplies and Accessories
You can purchase genuine Epson ink cartridges, ribbon
cartridges, paper, and accessories from an Epson
authorized reseller. To find the nearest reseller, call
800-GO-EPSON (800-463-7766). Or you can purchase
online at https://www.epsonstore.com (U.S. sales) or
https://www.epson.ca (Canadian sales).
Help for Users in Europe
Check your Pan-European Warranty Document for
information on how to contact Epson support.
Help for Users in Taiwan
Contacts for information, support, and services are:
World Wide Web (https://
www.epson.com.tw)
Information on product specifications, drivers for
download, and products enquiry are available.
Epson HelpDesk
(Phone: [phone])
Our HelpDesk team can help you with the following
over the phone:
❏Sales enquiries and product information
❏Product usage questions or problems
❏Enquiries on repair service and warranty
Repair service center:
Telephone
number
Fax
number
Address
02-23416969 02-23417070 No.20, Beiping E. Rd.,
Zhongzheng Dist.,
Taipei City 100, Taiwan
02-27491234 02-27495955 1F., No.16, Sec. 5,
Nanjing E. Rd.,
Songshan Dist., Taipei
City 105, Taiwan
02-32340688 02-32340699 No.1, Ln. 359, Sec. 2,
Zhongshan Rd.,
Zhonghe City, Taipei
County 235, Taiwan
039-605007 039-600969 No.342-1, Guangrong
Rd., Luodong
Township, Yilan County
265, Taiwan
038-312966 038-312977 No.87, Guolian 2nd Rd.,
Hualien City, Hualien
County 970, Taiwan
03-4393119 03-4396589 5F., No.2, Nandong Rd.,
Pingzhen City, Taoyuan
County 32455, Taiwan
(R.O.C.)
SC-P9500 Series / SC-P7500 Series General Information
Where To Get Help
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