Epson SureColor T3170 User manual

Epson®SureColor®T3170/T5170
User's Guide

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Contents
Epson SureColor T3170/T5170 User's Guide ............................................................................................ 9
Introduction to Your Printer...................................................................................................................... 10
Printer Features ................................................................................................................................. 10
Optional Equipment and Replacement Parts................................................................................. 11
Notations Used in the Documentation ................................................................................................ 11
Printer Part Locations......................................................................................................................... 11
Product Parts - Front ..................................................................................................................... 12
Product Parts - Top/Inside ............................................................................................................. 13
Product Parts - Rear...................................................................................................................... 14
Control Panel Parts ....................................................................................................................... 15
Using the Control Panel ..................................................................................................................... 17
Changing the LCD Screen Language............................................................................................ 17
Selecting the Date and Time ......................................................................................................... 18
Setting a Password and Locking the Control Panel ....................................................................... 19
Using AirPrint .................................................................................................................................... 21
Assembling the Printer Stand and Paper Basket................................................................................ 21
Wi-Fi or Wired Networking........................................................................................................................ 34
Network Security Recommendations ................................................................................................. 34
Wi-Fi Infrastructure Mode Setup......................................................................................................... 35
Selecting Wireless Network Settings from the Control Panel ........................................................ 36
Wi-Fi Direct Mode Setup .................................................................................................................... 38
Enabling Wi-Fi Direct Mode........................................................................................................... 38
Wi-Fi Protected Setup (WPS)............................................................................................................. 40
Using WPS to Connect to a Network ............................................................................................. 40
Printing a Network Status Sheet......................................................................................................... 41
Changing or Updating Network Connections ..................................................................................... 42
Accessing the Web Config Utility................................................................................................... 42
Changing a USB Connection to a Wi-Fi Connection...................................................................... 43
Changing a Wi-Fi Connection to a Wired Network Connection...................................................... 43
Connecting to a New Wi-Fi Router ................................................................................................ 44

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Disabling Wi-Fi Features ............................................................................................................... 45
Media Handling.......................................................................................................................................... 46
Roll Paper Handling ........................................................................................................................... 46
Loading Roll Paper ........................................................................................................................ 46
Cutting Roll Paper ......................................................................................................................... 50
Cutting Roll Paper Manually...................................................................................................... 50
Removing Roll Paper..................................................................................................................... 51
Cut Sheet Handling ............................................................................................................................ 53
Loading Single Cut Sheets ............................................................................................................ 54
Loading Paper in the Auto Sheet Feeder....................................................................................... 56
Removing Paper from the Auto Sheet Feeder............................................................................... 60
Creating Custom Paper Configurations.............................................................................................. 63
Selecting Custom Paper Configurations........................................................................................ 63
Compatible Epson Papers.................................................................................................................. 64
Paper or Media Type Settings - Printing Software.............................................................................. 66
Selecting the Paper Settings for Each Source - Control Panel ........................................................... 67
Paper Type Settings - Control Panel ............................................................................................. 68
Printing from a Computer ......................................................................................................................... 69
Printing with Windows ........................................................................................................................ 69
Selecting Basic Print Settings - Windows ...................................................................................... 70
Document Size Options - Windows........................................................................................... 72
Paper Source Options - Windows ............................................................................................. 72
Print Mode Options - Windows.................................................................................................. 73
Color Mode Options - Windows ................................................................................................ 73
Level Options - Windows .......................................................................................................... 74
Using Layout Manager - Windows ............................................................................................ 76
Selecting Print Layout Options - Windows..................................................................................... 81
Page Layout Options - Windows............................................................................................... 82
Selecting Advanced Settings - Windows ....................................................................................... 83
Roll Paper Options - Windows .................................................................................................. 84
Selecting Additional Settings - Windows ....................................................................................... 85
Printing Your Document - Windows............................................................................................... 86
Checking Print Status - Windows.............................................................................................. 87

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Saving, Sharing, and Customizing the Printer Settings ................................................................. 87
Saving and Sharing Print Settings - Windows........................................................................... 87
Editing Print Setting Displays - Windows .................................................................................. 89
Selecting Default Print Settings - Windows.................................................................................... 90
Changing the Language of the Printer Software Screens.............................................................. 91
Changing Automatic Update Options ............................................................................................ 92
Printing with the Built-in Epson Driver - Windows 10 S....................................................................... 93
Selecting Print Settings - Windows 10 S........................................................................................ 94
Printing on a Mac ............................................................................................................................... 96
Selecting Basic Print Settings - Mac .............................................................................................. 97
Paper Size Options - Mac ....................................................................................................... 101
Paper Source Options - Mac................................................................................................... 101
Print Mode Options - Mac ....................................................................................................... 101
Color Mode Options - Mac ...................................................................................................... 102
Level Options - Mac ................................................................................................................ 103
Selecting Print Layout Options - Mac........................................................................................... 104
Selecting Advanced Settings - Mac ............................................................................................. 104
Managing Color - Mac ................................................................................................................. 106
Color Matching Options - Mac................................................................................................. 107
Sizing Printed Images - Mac........................................................................................................ 107
Selecting Printing Preferences - Mac .......................................................................................... 107
Printing Preferences - Mac...................................................................................................... 108
Printing Your Document - Mac..................................................................................................... 109
Checking Print Status - Mac.................................................................................................... 110
Printing CAD Drawings..................................................................................................................... 111
Printing CAD Drawings from the Printer Driver............................................................................ 111
Printing CAD Drawings in HP-GL/2 or HP RTL Mode.................................................................. 113
Using Your Printer as a Copier............................................................................................................... 115
Connecting a Scanner to Your Printer.............................................................................................. 115
Placing Originals in the Scanner ...................................................................................................... 116
Printing Enlarged Copies from the Scanner ..................................................................................... 116
Supported Copy Sizes................................................................................................................. 117

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Using the Control Panel Menus.............................................................................................................. 119
Accessing the Printer's Menus ......................................................................................................... 119
Paper Setting Menu.......................................................................................................................... 120
Basic Settings Menu......................................................................................................................... 122
Printer Settings Menu....................................................................................................................... 124
Network Settings Menu .................................................................................................................... 130
System Administrator Settings Menu ............................................................................................... 130
Maintenance Menu........................................................................................................................... 132
Printer Status/Print Menu ................................................................................................................. 133
Replacing Ink Cartridges and Maintenance Boxes............................................................................... 134
Check Cartridge and Maintenance Box Status................................................................................. 134
Checking Ink Cartridge and Maintenance Box Status on the LCD Screen .................................. 134
Checking Ink Cartridge and Maintenance Box Status with Windows........................................... 135
Checking Cartridge and Maintenance Box Status - Mac ............................................................. 136
Purchase Epson Ink Cartridges and Maintenance Box .................................................................... 137
Ink Cartridge and Maintenance Box Part Numbers...................................................................... 138
Removing and Installing Ink Cartridges............................................................................................ 138
Replacing the Maintenance Box....................................................................................................... 141
Adjusting Print Quality............................................................................................................................ 144
Print Head Maintenance................................................................................................................... 144
Print Head Nozzle Check............................................................................................................. 144
Checking the Nozzles Using the Product Control Panel ......................................................... 145
Checking the Nozzles Using a Computer Utility...................................................................... 146
Print Head Cleaning .................................................................................................................... 148
Cleaning the Print Head Using the Product Control Panel ...................................................... 149
Cleaning the Print Head Using a Computer Utility................................................................... 150
Using the Powerful Cleaning Utility ......................................................................................... 152
Adjusting Print Quality Using the Product Control Panel .................................................................. 154
Cleaning the Auto Sheet Feeder ...................................................................................................... 156
Cleaning the Roll Paper Feeder ....................................................................................................... 157
Maintenance and Transportation ........................................................................................................... 158
Replacing the Cutter......................................................................................................................... 158
Moving or Transporting Your Product............................................................................................... 161

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Discharging Ink............................................................................................................................ 163
Solving Problems .................................................................................................................................... 165
Checking for Software Updates........................................................................................................ 165
Product Status Messages ................................................................................................................ 166
Resetting Control Panel Defaults ..................................................................................................... 167
Solving Printer Problems.................................................................................................................. 168
Printer Does Not Turn On ............................................................................................................ 168
LCD Screen Shuts Off ................................................................................................................. 169
Solving Network Problems ............................................................................................................... 169
Product Cannot Connect to a Wireless Router or Access Point .................................................. 169
Network Software Cannot Find Product on a Network................................................................. 171
Product Does Not Appear in Mac Printer Window ....................................................................... 172
Cannot Print Over a Network....................................................................................................... 172
Solving Printing Problems ................................................................................................................ 173
Nothing Prints.............................................................................................................................. 174
Print Head Moves But Nothing Prints .......................................................................................... 174
Solving Paper Problems................................................................................................................... 175
Paper Feeding Problems............................................................................................................. 175
Printout Quality Problems............................................................................................................ 176
Roll Paper Jam Problems ............................................................................................................ 176
Cut Sheet Paper Jam Problems .................................................................................................. 178
Solving Print Quality Problems......................................................................................................... 179
Overall Print Quality is Poor......................................................................................................... 180
Lines Are Misaligned ................................................................................................................... 181
Prints are Scuffed or Smeared .................................................................................................... 181
Prints are Not Positioned Properly............................................................................................... 182
Too Much Ink is Consumed ......................................................................................................... 183
Cannot Make Enlarged Copies from Scanner .................................................................................. 183
Uninstall Your Product Software....................................................................................................... 183
Uninstalling Product Software - Windows.................................................................................... 184
Uninstalling Product Software - Mac............................................................................................ 185
Where to Get Help............................................................................................................................ 185

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Technical Specifications ........................................................................................................................ 187
Windows System Requirements ...................................................................................................... 187
Mac System Requirements .............................................................................................................. 188
Paper Specifications ........................................................................................................................ 188
Printable Area Specifications ........................................................................................................... 190
Ink Cartridge Specifications.............................................................................................................. 192
Dimension Specifications ................................................................................................................. 193
Electrical Specifications ................................................................................................................... 194
Environmental Specifications ........................................................................................................... 194
Interface Specifications .................................................................................................................... 195
Network Interface Specifications ...................................................................................................... 195
Safety and Approvals Specifications ................................................................................................ 196
Notices ..................................................................................................................................................... 198
Important Safety Instructions............................................................................................................ 198
General Product Safety Instructions ............................................................................................ 198
Ink Cartridge Safety Instructions.................................................................................................. 200
LCD Screen Safety Instructions................................................................................................... 201
Wireless Connection Safety Instructions ..................................................................................... 201
FCC Compliance Statement............................................................................................................. 201
Binding Arbitration and Class Waiver ............................................................................................... 202
Trademarks...................................................................................................................................... 205
Copyright Notice............................................................................................................................... 206
A Note Concerning Responsible Use of Copyrighted Materials................................................... 206
Default Delay Times for Power Management for Epson Products ............................................... 207
Copyright Attribution.................................................................................................................... 207

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Epson SureColor T3170/T5170 User's Guide
Welcome to the Epson SureColor T3170/T5170 User's Guide.
For a printable PDF copy of this guide, click here.

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Introduction to Your Printer
Refer to these sections to learn more about your printer and this manual.
Printer Features
Notations Used in the Documentation
Printer Part Locations
Using the Control Panel
Using AirPrint
Assembling the Printer Stand and Paper Basket
Printer Features
The Epson SureColor T3170/T5170 printer includes these special features:
High productivity
• Print accurate A1/D-size prints in 31 seconds (SureColor T5170) or 34 seconds (SureColor T3170)
• Available 50-ml color or 80-ml black high-capacity ink cartridges with next generation UltraChrome
XD2, 4-color, all-pigment ink
• HP-GL2 support for CAD software
• Wirelessly print from computers, tablets, or smartphones
Reliability
• Improved anti-dust design for reduced print head nozzle maintenance
• PrecisionCore Micro TFP print head offers Precision Droplet Control
• Nozzle Verification Technology detects nozzle condition and adjusts print quality
High resolution
• Prints at resolutions up to 2400 dpi
Easy-to-use setup and operation
• Intuitive, easy-to-read, 4.3-inch, color LCD touchscreen
• Sleek, minimal design that easily fits on desktops
• Easy-to-use software
• Supports roll paper up to 24 inches (609.6 mm) [SureColor T3170] or 36 inches (914.4 mm)
[SureColor T5170] and sheets up to 11 × 17 inches (279 × 432 mm)

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Optional Equipment and Replacement Parts
Parent topic: Introduction to Your Printer
Optional Equipment and Replacement Parts
You can purchase genuine Epson ink, paper, and accessories from an Epson authorized reseller. To
find the nearest reseller, visit proimaging.epson.com (U.S.) or proimaging.epson.ca (Canada), select
your product series and product, and click the Where to Buy button. Or call 800-GO-EPSON (800-463-
7766) in the U.S. or 800-807-7766 in Canada.
Option or part Part number
Printer stand and paper basket (24") [SureColor T3170] SCT3170SR
Printer stand and paper basket (36") [SureColor T5170] SCT5170SR
Roll media spindle (24") [SureColor T3170] C12C933211
Roll media spindle (36") [SureColor T5170] C12C933131
Maintenance box C13S210057
Replacement printer cutter blade C13S210055
1-year extended Epson Preferred Plus service plan EPPT3151B1
Parent topic: Printer Features
Notations Used in the Documentation
Follow the guidelines in these notations as you read your documentation:
•Warnings must be followed carefully to avoid bodily injury.
•Cautions must be observed to avoid damage to your equipment.
•Notes contain important information about your printer.
•Tips contain additional printing information.
Parent topic: Introduction to Your Printer
Printer Part Locations
Check the printer part illustrations to learn about the parts on your printer.
Product Parts - Front

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Product Parts - Top/Inside
Product Parts - Rear
Control Panel Parts
Parent topic: Introduction to Your Printer
Product Parts - Front
1 Control panel
2 Cutter cover
3 Paper basket and stand (incuded with optional stand for SureColor T3170)

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4 Casters (included with optional stand for SureColor T3170)
5 Output tray
6 B1-size paper support (available only on SureColor T5170)
7 Edge guides
8 Auto sheet feeder
9 Cut sheet cover
10 Front cover
Parent topic: Printer Part Locations
Product Parts - Top/Inside
1 Roll paper cover
2 Paper feeder

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3 Ink cartridges
4 Ink cartridge cover
5 Roll paper spindle
6 2-inch core paper stop (left side is removeable)
7 Roll paper spindle holders
Parent topic: Printer Part Locations
Product Parts - Rear
1 Maintenance box cover
2 Maintenance box

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3 AC inlet
4 Ethernet LAN port
5 Status light
6 Data light
7OPTION port (for scanner connection)
8USB port
9 Airflow vents
Caution: Do not block the airflow vents shown above.
Parent topic: Printer Part Locations
Control Panel Parts
1home button
2power light
3power button
4 LCD touchscreen

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LCD Screen Display
1 Status messages
2 Roll paper information
When roll paper is not loaded, ---is displayed.
3Paper Setting menu
4Printer Status menu (or Enlarged Copy if a scanner is connected)
5Settings menu
6Message List (displays notifications or warnings)

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7Network Connection Settings
: No Ethernet connection
: Ethernet connection established
: No Wi-Fi connection
: Wi-Fi network error or the product is searching for a connection
: Wi-Fi connection established; the number of bars indicates signal strength
: No Wi-Fi Direct connection
: Wi-Fi Direct connection established
8Supply Status (displays remaining ink cartridge and maintenance box levels)
Parent topic: Printer Part Locations
Using the Control Panel
See these sections to learn about the control panel and select control panel settings.
Changing the LCD Screen Language
Selecting the Date and Time
Setting a Password and Locking the Control Panel
Parent topic: Introduction to Your Printer
Changing the LCD Screen Language
You can change the language used on the LCD screen.
1. Press the home button, if necessary.
2. Select Settings >Language.

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You see this screen:
3. Select a language.
4. Press the home button to exit.
Parent topic: Using the Control Panel
Selecting the Date and Time
Before using your product, select the current date, time, and daylight saving phase in your area, and
choose your preferred date and time format.
Note: This setting can be locked by an administrator. If you cannot access or change this setting,
contact your administrator for assistance.
1. Press the home button, if necessary.
2. Select Settings >General Settings >Basic Settings >Date/Time Settings >Date/Time.

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You see this screen:
3. Select Date/Time.
4. Select the date format you want to use.
5. Use the on-screen keyboard to enter the current date and select OK.
6. Select the time format you want to use.
7. Use the on-screen keyboard to enter the current time and select OK.
8. Press the home button to exit.
Parent topic: Using the Control Panel
Setting a Password and Locking the Control Panel
You can set an administrator password to lock the following settings and prevent them from being
changed:
• Network settings
• Certain Printer Settings
• Certain Maintenance Settings
• System Administration settings
• Web Config settings
• EpsonNet Config settings

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Note: This setting can be locked by an administrator. If you cannot access or change this setting,
contact your administrator for assistance.
Note: For more information on administration settings, see the Administrator's Guide.
1. Press the home button, if necessary.
2. Select Settings >General Settings >System Administration >Security Settings >Admin
Settings.
You see a screen like this:
3. Select Admin Password.
4. Select Register.
5. Use the on-screen keyboard to enter a password and select OK.
6. Enter the password again to confirm and select OK.
Note: Keep a copy of your password in a safe place.
7. Select OK.
8. Select Lock Setting >On to lock settings.
A prompt appears confirming that you want to enable locked settings. Select Yes to enable the
setting and return to the home screen.
You must enter the admin password to access any of the locked settings.