Epson TM-T83II Use and care manual

Describes how to control the printer and necessary information
when you develop applications.
Describes setup and installation of the product and peripherals.
Describes how to handle the product.
Describes general specifications and character code tables.
Describes features for the product.
Technical Reference Guide
M00081200
Rev. A
Product Overview
Setup
Application Development Information
Handling
Appendix

2
Cautions
• No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or
by any means, electronic, mechanical, photocopying, recording, or otherwise, without the prior written
permission of Seiko Epson Corporation.
• The contents of this document are subject to change without notice. Please contact us for the latest
information.
• While every precaution has been taken in the preparation of this document, Seiko Epson Corporation
assumes no responsibility for errors or omissions.
• Neither is any liability assumed for damages resulting from the use of the information contained herein.
• Neither Seiko Epson Corporation nor its affiliates shall be liable to the purchaser of this product or third
parties for damages, losses, costs, or expenses incurred by the purchaser or third parties as a result of:
accident, misuse, or abuse of this product or unauthorized modifications, repairs, or alterations to this
product, or (excluding the U.S.) failure to strictly comply with Seiko Epson Corporation’s operating and
maintenance instructions.
• Seiko Epson Corporation shall not be liable against any damages or problems arising from the use of any
options or any consumable products other than those designated as Original EPSON Products or EPSON
Approved Products by Seiko Epson Corporation.
Trademarks
EPSON is a registered trademark of Seiko Epson Corporation.
Exceed Your Vision is registered trademark or trademark of Seiko Epson Corporation.
Microsoft®and Windows®are either registered trademarks or trademarks of Microsoft Corporation in the
United States and other countries.
microSD is registered trademarks of SD Card Association.
Wi-Fi®, WPATM, and WPA2TM are either registered trademarks or trademarks of Wi-Fi Alliance®.
Windows®are either registered trademarks or trademarks of Microsoft Corporation in the United States and
other countries.
All other trademarks are the property of their respective owners and used for identification purpose only.
© Seiko Epson Corporation 2014. All rights reserved.

3
For Safety
Key to Symbols
The symbols in this manual are identified by their level of importance, as defined below. Read the
following carefully before handling the product.
WARNING
You must follow warnings carefully to avoid serious bodily injury.
CAUTION
Provides information that must be observed to prevent damage to the equipment or loss of
data.
•Possibility of sustaining physical injuries.
•Possibility of causing physical damage.
•Possibility of causing information loss.
Provides information that must be observed to avoid damage to your equipment or a
malfunction.
Provides important information and useful tips.

4
Warnings
WARNING
•To avoid risk of electric shock, do not set up this product or handle cables during
a thunderstorm
•Never insert or disconnect the power plug with wet hands.
Doing so may result in electric shock.
•Handle the power cable with care.
Improper handling may lead to fire or electric shock.
∗Do not modify or attempt to repair the cable.
∗Do not place any heavy object on top of the cable.
∗Avoid excessive bending, twisting, and pulling.
∗Do not place the cable near heating equipment.
∗Check that the plug is clean before plugging it in.
∗Be sure to push the plug all the way in.
•Be sure to use the specified power source.
Connection to an improper power source may cause fire or electric shock.
•Do not place multiple loads on the power outlet.
Overloading the outlet may lead to fire.
•Shut down your equipment immediately if it produces smoke, a strange odor, or
unusual noise.
Continued use may lead to fire. Immediately unplug the equipment and contact your
dealer or a Seiko Epson service center for advice.
•Never attempt to repair this product yourself.
Improper repair work can be dangerous.
•Never disassemble or modify this product.
Tampering with this product may result in injury or fire.
•Do not allow foreign matter to fall into the equipment.
Penetration by foreign objects may lead to fire.
•If water or other liquid spills into this equipment, do not continue to use it.
Continued use may lead to fire. Unplug the power cord immediately and contact your
dealer or a Seiko Epson service center for advice.
•Do not use aerosol sprayers containing flammable gas inside or around this
product.
Doing so may cause fire.

5
Cautions
CAUTION
•Do not connect cables in ways other than those mentioned in this manual.
Different connections may cause equipment damage or fire.
•Be sure to set this equipment on a firm, stable, horizontal surface.
The product may break or cause injury if it falls.
•Do not use this product in locations subject to high humidity or dust levels.
Excessive humidity and dust may cause equipment damage or fire.
•Do not place heavy objects on top of this product. Never stand or lean on this
product.
Equipment may fall or collapse, causing breakage and possible injury.
•Take care not to injure your fingers on the manual cutter
∗When you remove printed paper
∗When you perform other operations such as loading/replacing roll paper
•Do not open the roll paper cover without taking the necessary precautions, as this
can result in injury from the autocutter fixed blade.
•To ensure safety, unplug this product before leaving it unused for an extended
period.
•Do not knock or strike the printer. This may cause defective print.
•Do not catch cables or place foreign matter under the printer.

6
Restriction of Use
Whenthis productis used for applications requiring high reliability/safety, such as transportation
devices related to aviation, rail, marine, automotive, etc.; disaster preventiondevices; various safety
devices, etc.; or functional/precisiondevices, etc., youshould use this productonly after giving
considerationto including fail-safes and redundancies into your design to maintain safety and total
system reliability. Beca use this productwas notintended for use in applications requiring extremely
high reliability/safety, such as aerospace equipment, main communicationequipment, nuclear
power control equipment, or medical equipment related to directmedical care, etc., please make
your ownjudgment onthis product's suitability after a full evaluation.

7
About this Manual
Aim of the Manual
This manual aims to provide all the informationnecessary for the development, design, and
installment of POS systems, order entry systems, and other receiptissuing systems thatuse TM-
T83II-i.
Manual Content
The manual is made up of the following sections:
Chapter 1 Product Overview
Chapter 2 Setup
Chapter 3 Application Development Information
Chapter 4 Handling
Appendix Product Specifications
Setting Items for Software Setting Mode
Character Code Tables

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Contents
■For Safety .............................................................................................................................. 3
Key to Symbols ........................................................................................................................................3
Warnings ..................................................................................................................................................4
Cautions ..................................................................................................................................................5
■Restriction of Use .................................................................................................................. 6
■About this Manual................................................................................................................ 7
Aim of the Manual .................................................................................................................................7
Manual Content .....................................................................................................................................7
■Contents................................................................................................................................ 8
Product Overview........................................................................ 12
■Features............................................................................................................................... 12
■Product Configurations ...................................................................................................... 13
Bundled items .......................................................................................................................................13
Options ..................................................................................................................................................13
■Part Names and Functions ................................................................................................ 14
Power Switch .........................................................................................................................................14
Power Switch Cover .............................................................................................................................14
Roll paper cover / Cover open lever .................................................................................................15
Cutter cover ..........................................................................................................................................15
Control Panel ........................................................................................................................................15
Interfaces...............................................................................................................................................16
Status LED ..............................................................................................................................................17
Wired LAN Status LED ...........................................................................................................................17
Push Button............................................................................................................................................18
■Online and Offline ..............................................................................................................19
Online.....................................................................................................................................................19
Offline.....................................................................................................................................................19
■Error Status........................................................................................................................... 20
Automatically Recoverable Errors ......................................................................................................20
Recoverable Errors ...............................................................................................................................20
Unrecoverable Errors ............................................................................................................................21
■NV Memory......................................................................................................................... 22
NV Graphics Memory ..........................................................................................................................22
Memory Switches (Customized Value) ..............................................................................................22
R/E (Receipt Enhancement) ...............................................................................................................22
Maintenance Counter.........................................................................................................................22
Setup.............................................................................................23
■Flow of Setup....................................................................................................................... 23
■Installing the Product ......................................................................................................... 27
Installing the Printer Vertically..............................................................................................................28
Hanging the Printer on a Wall .............................................................................................................29

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■Changing the Paper Width................................................................................................ 31
■Adjusting the Paper Roll Near-End Sensor ....................................................................... 32
■Installing the microSD Card............................................................................................... 34
■Connecting the Product to the Network.......................................................................... 35
For Wired LAN connection.................................................................................................................. 35
■Connecting the Peripherals .............................................................................................. 36
Connecting the Optional External Buzzer.........................................................................................36
Connecting the Serial Communication Device............................................................................... 39
Key Input Device via a USB Interface ................................................................................................ 39
Connecting the Cash Drawer ............................................................................................................ 40
■Connecting the AC Adapter............................................................................................. 42
■Attaching the Power Switch Cover ................................................................................... 43
■Setting the Memory Switches/Receipt Enhancement.................................................... 44
Functions............................................................................................................................................... 46
■Network Setting .................................................................................................................. 53
Confirming Network Setting................................................................................................................ 53
Initializing the Network Setting............................................................................................................ 55
■Enabling PHP....................................................................................................................... 56
■Setting for Server Direct Print............................................................................................. 56
■Setting for Connected Devices......................................................................................... 57
■Registering Web Contents................................................................................................. 59
Creating Web Contents ...................................................................................................................... 59
Registering Web Contents .................................................................................................................. 61
Application Development Information......................................62
■How to Control the Printer.................................................................................................. 62
ePOS-Device SDK for iOS..................................................................................................................... 63
ePOS-Device SDK for Android ............................................................................................................ 64
ePOS-Device SDK for JavaScript ........................................................................................................ 65
ePOS-Device XML ................................................................................................................................ 66
Server Direct Print................................................................................................................................. 68
Web Server ........................................................................................................................................... 69
■Software and Manuals....................................................................................................... 70
How to Get Manuals and the Utility................................................................................................... 71
■EPSON TMNet WebConfig.................................................................................................. 72
Starting EPSON TMNet WebConfig..................................................................................................... 72
Help Screen Display............................................................................................................................. 73
Version Screen Display ........................................................................................................................ 73
General Information ............................................................................................................................ 74
Information - Wired - TCP/IP................................................................................................................ 76
Information - Wireless - TCP/IP ............................................................................................................ 77
Information - Web Contents ............................................................................................................... 78
Information - Time ................................................................................................................................ 79
Web Service Settings - Device Admin - Printer ................................................................................. 80
Web Service Settings - Device Admin - Customer Display.............................................................. 81
Web Service Settings - Device Admin - Key Input Device .............................................................. 82

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Web Service Settings - Device Admin - Serial Communication Device ........................................83
Web Service Settings - Device Admin - Search Printer ....................................................................84
Web Service Settings - Web Contents - Update Settings.................................................................85
Web Service Settings - Server Access - Direct Print ..........................................................................87
Web Service Settings - Server Access - Status Notification..............................................................88
System Settings - Network - Wired ......................................................................................................89
System Settings - Network - Wired - TCP/IP ........................................................................................90
System Settings - Network - Wireless ...................................................................................................91
System Settings - Network - Wireless - TCP/IP.....................................................................................92
System Settings - Security - Authenticate Server...............................................................................93
System Settings - Proxy - Proxy.............................................................................................................94
System Settings - Time - Time ...............................................................................................................95
Admin Settings - Maintenance - Reset ..............................................................................................96
Admin Settings - Administrator Information - Administrator.............................................................97
Admin Settings - Administrator Information - Password....................................................................98
PHP settings ...........................................................................................................................................99
■Status sheet....................................................................................................................... 100
■Setting/Checking Modes ................................................................................................ 105
Self-test Mode .....................................................................................................................................105
NV Graphics Print Mode....................................................................................................................106
Receipt Enhancement Information Print Mode..............................................................................107
Software Setting Mode ......................................................................................................................108
Hexadecimal Dumping Mode ..........................................................................................................111
■Easy Setup......................................................................................................................... 112
■Checking/Updating TM-i Firmware ................................................................................ 113
Checking the TM-i Firmware Version ................................................................................................113
Updating TM-i Firmware .....................................................................................................................113
Handling ..................................................................................... 114
■Installing and Replacing Roll Paper ............................................................................... 114
■Removing Jammed Paper .............................................................................................. 116
■Cleaning the Thermal Head............................................................................................ 117
■Preparing for Transport..................................................................................................... 117
Appendix....................................................................................118
■Product Specifications..................................................................................................... 118
Software Specifications .....................................................................................................................119
Controllable Peripherals ....................................................................................................................120
Printing Specifications ........................................................................................................................121
Character Specifications...................................................................................................................122
Printable Area.....................................................................................................................................124
Printing and Cutting Positions............................................................................................................125
Paper Specifications ..........................................................................................................................126
Electrical Characteristics ...................................................................................................................127
Environmental Conditions..................................................................................................................128
External Dimensions and Mass ..........................................................................................................129
AC Adapter (PS-180)..........................................................................................................................130
■Setting Items for Software Setting Mode ........................................................................ 131