Epygi Quadro2x User manual

Epygi Technologies
Using Quadro Features on IP
Phones
Revision Revised By Date
Updated for 3.1.x image AshotS, AramK, LianaB
Updated with feature codes for Aastra
9112i, Aastra 9133i AshotA, AramS, LianaB May 26, 2006
Quadro variants: Quadro IP PBXs
Filename: Quadro features on LAN IP Phones.doc
Version:
Template: Support Template.dot
Last saved: 5/26/2006 8:42:00 PM by Liana Badalyan
Abstract: This document explains how to use Quadro telephony
services on IP phones tested with the Quadro and provides with
the feature codes dialed on IP phones to access those services.
Please Note: This document contains confidential and proprietary information owned by Epygi Technologies Ltd. Any copying, use or disclosure
of the document or the information contained herein without the written permission of Epygi Technologies Ltd. is strictly prohibited.

Epygi Technologies Using Quadro Features on IP Phones
Table of Contents:
Using Quadro Features on IP Phones .................................1
1Introduction.................................................................4
2References...................................................................4
3Requirements and Preparations...................................4
4SIP Phones Tested with the Quadro.............................5
5Limitations and Differences .........................................6
6Quadro Feature Codes on IP Phones ............................6
6.1 Establishing a call ...............................................................7
6.2 PBX Services Accessible at the Dial Tone................................7
6.2.1 To Use Busy Autoredial .................................................8
6.2.2 To Call Back ................................................................8
6.2.3 To Activate Forwarding Service.......................................8
6.2.4 To Switch Do Not Disturb Mode ......................................8
6.2.5 To Block Last Caller ......................................................8
6.3 Voice Mail Services .............................................................9
6.4 Feature Codes in Auto Attendant.........................................11
6.4.1 Administrator Login ....................................................12
7Quadro PBX Services Accessible during a call ............13
To Park a Call.......................................................................13
7.1 Snom190.........................................................................14
7.1.1 Limitations Specific to Snom190...................................14
7.1.2 Feature Codes on Snom190 .........................................14
7.2 Snom200.........................................................................16
7.2.1 Limitations Specific to Snom200...................................16
7.2.2 Features Codes on Snom200........................................16
7.3 Snom220.........................................................................18
7.3.1 Limitations Specific to Snom220...................................18
7.3.2 Features Codes on Snom220........................................18
7.4 Snom320.........................................................................20
7.4.1 Limitations Specific to Snom320...................................20
7.4.2 Features Codes on Snom320........................................20
7.5 Snom360.........................................................................22
7.5.1 Limitations Specific to Snom360...................................22
7.5.2 Features Codes on Snom360........................................22
7.6 Polycom SoundPoint IP300.................................................24
7.6.1 Limitations Specific to Polycom SoundPoint IP300 ...........24
7.6.2 Features Codes on Polycom SoundPoint IP300................24
PAGE 2 29 May 2006

Epygi Technologies Using Quadro Features on IP Phones
7.7 Cisco IP Phone 7960 .........................................................26
7.7.1 Limitations Specific to Cisco IP Phone 7960....................26
7.7.2 Feature Codes on Cisco IP Phone 7960 ..........................26
7.8 Swissvoice IP 10S.............................................................28
7.8.1 Limitations Specific to Swissvoice IP 10S .......................28
7.8.2 Feature Codes on Swissvoice IP 10S .............................28
7.9 Aastra480i.......................................................................30
7.9.1 Limitations Specific to Aastra480i .................................30
7.9.2 Feature Codes on Aastra480i........................................30
7.10 Aastra 9112i ....................................................................32
7.10.1 Limitations Specific to Aastra9112i..............................32
7.10.2 Feature Codes on Aastra9112i....................................32
7.11 Aastra 9133i ....................................................................34
7.11.1 Limitations Specific to Aastra9133i..............................34
7.11.2 Feature Codes on Aastra9133i....................................34
7.12 IpDialog SipTone II (ST201)...............................................36
7.12.1 Limitations Specific to IpDialog SipTone II (ST201)........36
7.12.2 Feature Codes on IpDialog SipTone II (ST201)..............36
7.13 Sipura SPA-841 IP Phone...................................................38
7.13.1 Limitations Specific to SPA-841 IP Phone .....................38
7.13.2 Feature Codes on SPA-841 IP Phone............................38
7.14 Iwatsu SIP Phone .............................................................40
7.15 Limitations Specific to Iwatsu SIP Phone ..............................40
7.15.1 Feature Codes on Iwatsu SIP Phone ............................40
7.16 AT-320 SIP Phone.............................................................42
7.16.1 Limitations Specific to AT-320 SIP Phone .....................42
7.16.2 Feature Codes on AT-320 SIP Phone............................42
7.17 ACT-P104SLD IP Phone .....................................................43
7.17.1 Limitations Specific to ACT-P104SLD IP Phone ..............43
7.17.2 Feature Codes on ACT-P104SLD IP Phone ....................43
PAGE 3 29 May 2006

Epygi Technologies Using Quadro Features on IP Phones
1Introduction
This document explains how to use Quadro telephony services on SIP phones tested with the Quadro
and provides with the feature codes dialed on SIP phones to access those services.
Note that the feature codes are functional regardless of whether the IP phone is connected to the
Quadro locally (the phone is configured as a Quadro’s local IP extension) or remotely (the phone is
configured as a Quadro’s remote extension).
2References
•Quadro Manual-II: Administrator’s Guide of the corresponding release.
•Quadro Manual III: Extension User's Guide of the corresponding release
•IP Phones and IP Lines Configuration Guide
3Requirements and Preparations
•SW 3.1.x is running on Quadro2x/4x/16x.
Quadro is connected to the network and all network settings are done without an•y issue.
•IP phone is connected to the Quadro, powered up and appropriately configured.
PAGE 4 29-Mai-2006

Epygi Technologies Using Quadro Features on IP Phones
4SIP Phones Tested with the Quadro
For optimal compatibility with Quadro2x/4x/16x, we recommend that you use the following SIP
phones running the indicated firmware versions:
Please note: Epygi does not guarantee the correct functionality of Quadro features on SIP phones
that are not included in this list.
Vendor Model Software Version
Aastra 480i Firmware Version: 1.3.0.1080
Boot Version: 1.1.0.4
Aastra 9112i Application version: 1.3.1.1095
Aastra 9133i Application version: 1.3.1.1095
ACT P104SLD Version 02.09
ATCOM AT-320 1.48
CISCO 7960 POS3-07-4.00
IpDialog ST201 Application: SipTone 1.2.0 rc Z_21
IWATSU IX-6IPKTD-A(WH)
Firmware: 2.00.09V4A
POLYCOM SoundPoint IP300SIP
Application: SIP software 1.6.2.0041
Boot: BootROM 2.5.0.0006
SIPUra SPA 841 3.1.4(a)
Snom 190 Application: snom190-SIP 3.60s
Snom 200 Application version 3.56m
Snom 220 Application version 3.56m
Snom 320 Application: snom320-SIP 4.2
Snom 360 Application: snom360-SIP 4.1
Swissvoice IP 10S Application version:IP10 SP v1.0.0 (Build 16)
Boot version: IP10 Boot v1.0.7
PAGE 5 29 May 2006

Epygi Technologies Using Quadro Features on IP Phones
5Limitations and Differences
The following services of the Quadro are not working on any tested SIP phone.
•Hotline.
•Distinctive ringing.
Some of the Quadro services are working with some limitations or slightly differently on SIP phones,
compared to the way they are working on analogue phones.
The Voice Mail Indication feature is working with the following limitation:
•Voice Mail Indication is activated on the Quadro, but the indication type (lamp, tone, or
ringing) should be selected on the phone. For more information on the voice mail indication
types available on your IP phone and how to activate them, please refer to the User’s Manual
of the telephone.
The User Password Protection feature is working with the following difference:
•If User Password Protection is activated on the Quadro for outgoing calls, Quadro will ask for
password not upon lifting the handset as it is on FXS phones, but after dialing the called
destination.
For other services of the Quadro, not supported by an individual SIP phone, refer to Limitations
Specific to the corresponding Phone section below.
Please note: If a particular feature is supported both by the Quadro and a SIP phone, the Quadro’s
feature must be used. Using a SIP phone’s feature not supported by the Quadro is left at the user’s
wn risk.
o
6Quadro Feature Codes on IP Phones
A feature code is a combination of keys dialed on a phone (analogue or IP) connected to the Quadro
to access Quadro’s telephony services.
Quadro’s telephony services are divided into three groups: PBX, Voice Mail, and Auto Attendant
groups has its own hierarchy.
services. Each of these
PBX services comprise
•PBX services accessible at the dial tone.
codes for PBX services accessible at the dial tone, Voice Mail,
For those codes, please refer to the Feature Codes on the corresponding Phone section below.
•PBX services accessible during a call.
The section presents the feature
and Auto Attendant services.
The feature codes for PBX services accessible during a call are different on different IP phones.
PAGE 6 29 May 2006

Epygi Technologies Using Quadro Features on IP Phones
6.1 Establishing a call
To establish a call, dial the appropriate Routing Number. Routing Numbers and available routs
to, from and through Quadro are listed in the Local Routing Table, which is configured and
managed by the Quadro’s administrator. To get information about routing rules, please turn to your
Quadro’s administrator.
To make an identified call (when calls are routed through the RADIUS server), dial the Routing
Number + * + Identity Code. Identity Codes are arbitrary digit combinations used to identify the
calls routed through the RADIUS server. Identity Code can be used to identify certain called
destinations.
Please Note: You may accelerate establishing a connection by a pound (r) sign dialed at the end
of the number.
6.2 PBX Services Accessible at the Dial Tone
The table below presents the feature codes for PBX services accessible at the dial tone,
characterized by starting with the key .
Services Keys
Enter Voice Mail System a
Busy Autoredial b
Call Back c
Forwarding
Activating/deactivating e
Call Park
After putting the call on hold f
Do Not Disturb
Activating/deactivating hc
Block Last Caller
(Within 10 sec. after terminating the call) hd
Getting the line information he
Administrator login hf
PAGE 7 29 May 2006

Epygi Technologies Using Quadro Features on IP Phones
6.2.1 To Use Busy Autoredial
Service is functional for SIP and PBX calls only. For PSTN calls, feature works as a single redial (with no multiple
attempts to reach the called destination).
Dial bto redial the last number that you called.
If the called number is busy, after dialing b, stay with the handset lifted to activate the
automatic redialing of the last called number for the time period specified on the Autoredial
Settings page (User loginÆCall HandlingÆAutoredial).
The autoredial terminates as soon as
1. The called number is idle and you hear ring back tones,
2. The specified Autoredial Period has expired.
A beep sound will be heard if no autoredialing is possible.
6.2.2 To Call Back
Dial c. The system will call back the last caller.
"The dialed number doesn't exist" voice message will be played if no call back is possible.
6.2.3 To Activate Forwarding Service
Dial eand hang up. The Unconditional Call Forwarding service with the settings specified for Any
Address/Other Addresses on the Caller ID Based Services page will get activated (User loginÆ
Supplementary Services).
Use the same key combination to deactivate the service.
The feature code will have no effect if no unconditional forwarding is configured for Any
Address/Other Addresses. Instead, the system will ask to configure the forwarding settings first.
6.2.4 To Switch Do Not Disturb Mode
Dial hc and hang up. Your phone bell will be off during the period indicated on the Do Not
Disturb Settings page (User loginÆCall Handling) and all incoming calls will be directly forwarded
to your voice mail (if the voice mail service is activated).
Use the same key combination to deactivate the DND service.
6.2.5 To Block Last Caller
Dial hd. The last caller will be blocked and a corresponding entry will be added to the Caller ID
Based Services (User loginÆSupplementary Services) page.
Attention: This service can be activated within 10 seconds after call termination. To unblock the
blocked party, go to the Caller ID Based Services page and disable the Incoming Call Blocking
service for the blocked address. If no other services are enabled for the address, you may delete the
entry from the table.
Blocking the caller with anonymous caller ID (like anonymous@anonymous or similar) will lead to
blocking all callers with unknown caller address.
PAGE 8 29 May 2006

Epygi Technologies Using Quadro Features on IP Phones
6.3 Voice Mail Services
The Voice Mail Services are divided into
two main parts: Voice Mailbox and
Review System Messages. Each of these
parts has a hierarchy itself that is described
below.
aEnter Voice Mail Services
a
Exit
Voice Mail
Services
b
Go to the top of
the
Voice Mail Services
Tree
c
Go one level up in
the
Voice Mail Services
Tree
Voice Mailbox
a
Enter Voice Mail Services
b
New Messages Menu d Review System Messages
b
Send a
Message
or Leave
a
Reminder
c
Play
First
Message
d
Get
Date/Time
info
b
Greeting
Message
(GM)
d
Incoming
Blocking
Message
(IBM)
e
Outgoing
Blocking
Message
(OBM)
f
Your Name g Out of Office
Message
(OFM)
e
Play
Previous
Message
f
Play
Current
Message
g
Play Next
Message
b
Listen to
current GM
b
Listen to
current IBM
b
Listen to
current OBM
b
Listen to
current
Name
b
Listen to
Current
OFM
h
Print the
attached
FAX
(and
press
START
on the
FAX
machine)
i
Play
Last
Message
j
Delete
Current
Message
c
Record a
New GM
c
Record a New
IBM
c
Record a
New OBM
c
Record a
New Name
c
Record a New
OFM
d
Restore
Default GM
d
Restore
Default IBM
d
Restore
Default OBM
d
Restore
Default
Name
d
Restore
Default
OFM

a
Reply or
Forward
a
Message
r
r
Stop Recording or Playback
PAGE 9 29 May 2006

Epygi Technologies Using Quadro Features on IP Phones
The New Messages mailbox has the following sub-hierarchy in the Reply or Forward a Message
and Send a Message or Leave a Reminder menu options:
a
Reply or Forward a Message
a
Call Back immediately b Reply by Voice Mail c Forward a Message
Dial bto mark the message as
Urgent, or press pound to assign
the Normal priority.
Dial
Destination Number
r
Record a Message
Dial additional
Destination
Number
r
Record a Message r
Record a Message
Dial bto mark the message as
Urgent, or press pound to assign the
Normal priority.
b
Send a Message or Leave a Reminder
Dial
Destination Number r
Leave a reminder
Dial additional Destination
Number
r
Record a Message r
Record a Message
Dial bto mark the message as Urgent,
or press pound to assign the Normal
priority.
Dial bto mark the message as Urgent, or press pound to
assign the Normal priority.
Please Note: The service is restricted regarding sending a message to the PSTN destinations.
Message will be successfully received by the destination if all of the following conditions fit:
- The connection to the destination is successful;
- The voice mail service is enabled on the destination;
- There is enough space in the voice mailbox of the destination;
- The duration of the forwarded/replied message is less than the maximal voice mail duration
set up by the destination
-
Voice Mail Services for Incoming Calls:
Calling to the extension’s Voice Mailbox In call queue
a
(during the greeting message)
Calling to the Zero Out
destination
r
Skip the greeting message and
start Voice Mail recording
a
Leave the call queue and
record a Voice Mail
PAGE 10 29 May 2006

Epygi Technologies Using Quadro Features on IP Phones
6.4 Feature Codes in Auto Attendant
For external IP calls addressed to the Auto Attendant or incoming calls from FXO lines routed to the
Auto Attendant or local calls to Auto Attendant, the following key combinations are available to
access and manipulate within Auto Attendant services:
Incoming call to Auto Attendant Services or dial locally Keys
Extensions Menu - establishing a connection to an extension on the called Quadro (already in)
Remote Enquiry - establishing a connection to the mailbox of an extension on the
called Quadro a
Call Relay Menu - mainly for external calls (IP/FXO or IP/ISDN), local calls are
allowed, too.
Service allows to avoid hanging up and redo the entire dialing, if Quadro detects an
error in the dialed number or the user decides to cancel the call and start a new one:
Entering the combination  the call will be interrupted and the user will get an
invitation to make a new one.
c
“” digit combination
is applicable:
•During the dialing,
•After ring tones
start,
Under the following restrictions:
•This feature can be used when accessing the AA
from the PSTN line to make IP or local calls
•This feature can be used when calling to PSTN
t ugh the AAhro
After call•
•oThis feature is not available on the second Quadr
Auto Atten
establishment. dant (calling from one Auto Attendant to
another)
Remote Configuration Menu – allows remote enabling/disabling of Unconditional
Call Forwarding service for Any Address/Other Addresses on the extension. e
Non Permanent Call Back – allows PSTN callers registered in the Authorized Phones
Database to change the callback destination for a one-time callback. After the caller
hangs up, the Quadro will call back to the newly s
f
pecified number. This change will
not be logged into Authorized Phones Database.
Permanent Call Back – allows PSTN callers registered in the Authorized Phones
Database to reconfigure Authorized Phones Database entries by modifying the caller' g s
and/or callback numbers. The caller will then be able to initiate a callback only by
calling from the newly specified caller number.
Extensions Directory - accesses Quadro extensions by spelling the extension’s user r
name using keypad on the phone
Please note: For more information on Quadro’s Auto Attendant Services, please refer to Manual III:
Extension User's Guide of the corresponding release.
PAGE 11 29 May 2006

Epygi Technologies Using Quadro Features on IP Phones
6.4.1 Administrator Login
The administrator login allows only the modification of the au
menu message and Universal Extension Messages. After dialing
to attendant (AA) greeting message,
hf, use key bto enter to
review the auto attendant greeting message, key to enter and review the auto attendant menu
message, and use key dto enter t s menu. The key combinations
beside are available to modify the auto at ndant greetings.
2
he Universal Extension Message
te
hf Administrator Login
d
Unive sionrsal Exten Messages
b
Auto
Attendant
Greeting
c
Auto
Attendant
Menu
Message
b
Listen to
Current
AA
Greeting
b
Listen to
AA Menu
Message
c
Record a
New
AA
Greeting
c
Record a
New
AA Menu
Message
d
Restore
Default
AA
Greeting
d
Restore
Default
AA Menu
Message
r
Stop
Recording
or
Playback
r
Stop
Recording
or
Playback
b
Greeting
Message
(GM)
d
Incoming
Blocking
Message
(IBM)
e
Outgoing
Blocking
Message
(OBM)
f
Your
Name
g
Out of
Office
Message
(OFM)
b
Listen to
Current
GM
b
Listen to
Current
IBM
b
Listen to
Current
OBM
b
Listen to
Current
Name
recorded
b
Listen to
Current
OFM
c
Record a
Universal
GM
c
Record a
Universal
IBM
c
Record a
Universal
OBM
c
Record a
Universal
Name
c
Record a
Universal
OFM
d
Restore
System
Default
GM
d
Restore
System
Default
IBM
d
Restore
System
Default
OBM
d
Restore
System
Default
Name
d
Restore
System
Default
OFM
r
Stop
Recording
or Playback
GM
r
Stop
Recording or
Playback
IBM
r
Stop
Recording or
r
Stop
Recording
r
Stop
Recording
Playback or or
OBM Playback Playback
Name OFM
Message
aAdministrator’s Logout
PAGE 12 29 May 2006

Epygi Technologies Using Quadro Features on IP Phones
7Quadro PBX Services Accessible during a call
The feature codes for PBX services accessible during a call differ depending on a SIP phone. The
exception is Call Park feature, which is common for all IP phones below.
To Park a Call
The service requires initial configuration from the Quadro web management, i.e. at least one extension should be
configured as a call-park extension.
Put a call to park on hold by switching to a free line and dial f. The system will play the
extension number and SIP username of a call-park extension. This is usually the first available
extension initially configured for call parking.
To retrieve the parked call locally, dial the prompted call-park extension number on any phone
locally connected to the Quadro. In case of remote access, dial the SIP username of the extension.
The system will ask for authentication. Enter the password of the call-park extension, or press rif
the extension has no password specified.
Attention: Call Parking is valid within the specified timeout, during which hold music (if configured)
will be played to the held party. When the Call Park timeout expires, the phone initiating call parking
will start ringing, and if nobody picks up the parked call, or if the phone is off hook, the parked party
will be automatically disconnected.
PAGE 13 29 May 2006

Epygi Technologies Using Quadro Features on IP Phones
7.1 Snom190
7.1.1 Limitations Specific to Snom190
There are no additional limitations except for those mentioned in Limitations and Differences.
7.1.2 Feature Codes on Snom190
This section presents the feature codes for PBX Services accessible during a call specific to
Snom190 and serves as a supplement to Quadro Feature Codes on IP Phones.
PBX Services accessible during a call Keys/Soft Keys
Call Hold R/Hold
Call Waiting Key with a blinking LED
Call Blind Transfer,
Call Transfer with Consultation “Xfer” 1or Transfer
Call Conference “Cnf.On”
7.1.2.1 To Put a Call on Hold
During a call, press the R/Hold key. This puts the call in progress on hold and provides a dial tone
on a free line. While a call is on hold, you can make a second call by dialling your desired phone
number. To resume the call on hold, press either the R/Hold key again or the line key associated
with the held call.
You can also put a call on hold and immediately get a dial tone by pressing any free line key.
7.1.2.2 To Accept a Second Incoming Call
Press the key with a blinking LED. This puts the call in progress on hold and receives an incoming
call.
To terminate the call in progress and resume the one on hold, press Cancel. To put the call in
progress on hold and resume the one on hold, press the key with a blinking LED.
7.1.2.3 To Blind Transfer a Call
During a call, press the soft key “Xfer”to hold the call partner and get a dial tone.
Dial the phone number to which the call is to be transferred to and press OK. The call partner on
hold will be transferred to the specified destination.
1The names of soft keys are taken into inverted commas.
PAGE 14 29-Mai-
2006

Epygi Technologies Using Quadro Features on IP Phones
7.1.2.4 To Transfer a Call with Consultation
During a call, press the Hold key. This puts the call in progress on hold and provides a dial tone.
Dial the phone number to which the call is to be transferred to. Consult the second party, i.e. to
announce the call.
Press the soft key “Xfer” or hook on the handset to connect the call partner on hold to the called
party.
7.1.2.5 To Make a Call Conference
When the phone is connected with two calls, one on hold and one active, press the function key
“Cnf.On” to connect all three parties in a conference.
Pressing the function key “Cnf.Off”during a conference disconnects the conference and drops the
calls.
PAGE 15 29 May 2006

Epygi Technologies Using Quadro Features on IP Phones
7.2 Snom200
7.2.1 Limitations Specific to Snom200
There are no additional limitations except for those mentioned in Limitations and Differences.
7.2.2 Features Codes on Snom200
This section presents the feature codes for PBX Services accessible during a call specific to
Snom200 and serves as a supplement to Quadro Feature Codes on IP Phones.
PBX Services accessible during a call Keys/Soft Keys
Call Hold
Call Waiting Line key with a blinking LED
Call Blind Transfer,
Call Transfer with Consultation “Xfer” 2
Call Conference “Cnf.On”
7.2.2.1 To Put a Call on Hold
During a call, press the R/Hold key. This puts the call in progress on hold and provides a dial tone
on a free line. While a call is on hold, you can make a second call by dialling your desired phone
number. To resume the call on hold, press either the R/Hold key again or the line key associated
with the held call.
You can also put a call on hold and immediately get a dial tone by pressing any free line key.
7.2.2.2 To Accept a Second Incoming Call
Press the key with a blinking LED. This puts a call in progress on hold and receives an incoming call.
To terminate the call in progress and resume the one on hold, press Cancel.
7.2.2.3 To Blind Transfer a Call
During a call, press the soft key “Xfer”. This puts the call in progress on hold and provides a dial
tone.
Dial the phone number to which the call is to be transferred to and press the key . The call
partner on hold will be transferred to the specified destination.
2The names of soft keys are taken into inverted commas.
PAGE 16 29 May 2006

Epygi Technologies Using Quadro Features on IP Phones
7.2.2.4 To Transfer a Call with Consultation
During a call, press the hold key .This puts the call in progress on hold and provides a dial
tone.
Dial the phone number to which the call is to be transferred to and press the key . Consult the
second party, i.e. to announce the call.
Press the soft key “Xfer” or hook on the handset to connect the call partner on hold to the called
party.
7.2.2.5 To Make a Call Conference
When the phone is connected with two calls, one on hold and one active, press the function key
“Cnf.On” to connect all three parties in a conference.
Pressing the function key “Cnf.Off”during a conference disconnects the conference and drops the
calls.
PAGE 17 29 May 2006

Epygi Technologies Using Quadro Features on IP Phones
7.3 Snom220
7.3.1 Limitations Specific to Snom220
There are no additional limitations except for those mentioned in Limitations and Differences.
7.3.2 Features Codes on Snom220
This section presents the feature codes for PBX Services accessible during a call specific to
Snom220 and serves as a supplement to Quadro Feature Codes on IP Phones.
PBX Services Keys
Call Hold Hold or F1
Call Waiting Key with a blinking LED
Call Blind Transfer,
Call Transfer with Consultation F2
Call Conference F3
7.3.2.1 To Put a Call on Hold
During a call, press the Hold key. This puts the call in progress on hold and provides a dial tone on
a free line. While a call is on hold, you can make a second call by dialling your desired phone
number. To resume the call on hold, press either the Hold key again or the line key associated with
the held call.
You can also put a call on hold and immediately get a dial tone by pressing any free line key.
7.3.2.2 To Accept a Second Incoming Call
Press the key with a blinking LED. This puts a call in progress on hold and receives an incoming call.
To terminate the call in progress and resume the one on hold, press Cancel. To put the call in
progress on hold and resume the one on hold, press the key with a blinking LED.
You may also reject an incoming call by pressing F4 or Cancel.
7.3.2.3 To Blind Transfer a Call
During a call, press the key F2 to hold the call partner and get a dial tone.
Dial the phone number to which the call is to be transferred to and press OK. The call partner on
hold will be transferred to the specified destination.
7.3.2.4 To Transfer a Call with Consultation
Press the Hold key to hold the call partner and get a dial tone.
Dial the phone number to which the call is to be transferred to. Consult the second party, i.e. to
announce the call.
Press the function key F2 to connect the call partner on hold to the called party.
PAGE 18 29 May 2006

Epygi Technologies Using Quadro Features on IP Phones
7.3.2.5 To Make a Call Conference
When the phone is connected with two calls, one on hold and one active, press the function key F3
(or the key Conf) to set a conference.
PAGE 19 29 May 2006

Epygi Technologies Using Quadro Features on IP Phones
7.4 Snom320
7.4.1 Limitations Specific to Snom320
There are no additional limitations except for those mentioned in Limitations and Differences.
7.4.2 Features Codes on Snom320
This section presents the feature codes for PBX Services accessible during a call specific to
Snom320 and serves as a supplement to Quadro Feature Codes on IP Phones.
PBX Services accessible during a call Keys/Soft Keys
Call Hold
Call Waiting Key with a blinking LED
Call Blind Transfer “Xfer” 3+ number +
Call Transfer with Consultation + number + + consult + “Xfer”
Call Conference “Cnf.On”
7.4.2.1 To Put a Call on Hold
During a call, press the hold key . This puts the call in progress on hold and provides a dial
tone on a free line. While a call is on hold, you can make a second call by dialling your desired
phone number. To resume the call on hold, press either the hold key again or the line key
associated with the held call.
You can also put a call on hold and immediately get a dial tone by pressing any free line key.
7.4.2.2 To Accept an Incoming Call
Press the key with a blinking LED. This puts the call in progress on hold and receives an incoming
call.
To terminate the call in progress and resume the one on hold, press Cancel.
7.4.2.3 To Blind Transfer a Call
During a call, press the soft key “Xfer”or the transfer key . This puts the call in progress on
hold and provides a dial tone.
Dial the phone number to which the call is to be transferred to and press . The call partner on
hold will be transferred to the specified destination.
7.4.2.4 To Transfer a Call with Consultation
During a call, press the hold key . This puts the call in progress on hold and provides a dial
tone.
3The names of soft keys are taken into inverted commas.
PAGE 20 29-Mai-
2006