Epygi Quadro Quadro 2x User manual

Quadro Manual III: Extension User's Guide
Quadro4x, 4xi, 4xa, 4xia, 4xs, 4xis, Quadro16x, 16xi, 16xa, 16xia, 16xs, 16xis; (SW Version 3.0.x)
Edition 1 SW Release 3.0.32 and higher, August 2005

Quadro Manual III: Extension User's Guide
Quadro4x, 4xi, 4xa, 4xia, 4xs, 4xis, Quadro16x, 16xi, 16xa, 16xia, 16xs, 16xis; (SW Version 3.0.x)
Table of Contents
Manual I: see Installation Guide
Step-by-step guide to install and configure Quadro.
Manual II: see Administrator's Guide
Describes detailed the menus available for administrators only and includes further all system default values at a glance.
Manual III: Extension User's Guide
About this Extension User's Guide .............................................................................................................. 4
Extension Users Welcome Page.................................................................................................................. 5
Quadro’s Feature Codes............................................................................................................................ 6
Establishing a call ....................................................................................................................................................... 6
Using Quadro’s PBX Services........................................................................................................................................ 6
Voice Mail Services...................................................................................................................................................... 7
Voice Mailbox ............................................................................................................................................................. 7
Review System Messages ......................................................................................................................................... 8
Voice Mail Services for Incoming Calls........................................................................................................................ 8
Administrator Login..................................................................................................................................................... 9
Quadro’s Auto Attendant Services ............................................................................................................ 10
Call Codes Available in Auto Attendant..........................................................................................................................12
Quadro’s Graphical Interface ................................................................................................................... 13
Login 13
Extension User’s Main Page.........................................................................................................................................13
Recurrent Buttons......................................................................................................................................................14
Recurrent Functional Buttons.......................................................................................................................................14
Entering a SIP Addresses correctly...............................................................................................................................14
Extension User's Menus .......................................................................................................................... 15
Voice Mail .................................................................................................................................................................15
Voice Mailbox.........................................................................................................................................................15
Voice Mail Settings .................................................................................................................................................18
Group List .............................................................................................................................................................20
Your Extension ..........................................................................................................................................................22
Call Statistics.........................................................................................................................................................22
Speed Calling.........................................................................................................................................................23
Account Settings ....................................................................................................................................................24
Call Handling.............................................................................................................................................................25
Supplementary Services..........................................................................................................................................26
Hiding Caller Information .....................................................................................................................................28
Incoming Call Blocking.........................................................................................................................................28
Outgoing Call Blocking.........................................................................................................................................29
Distinctive Ringing ..............................................................................................................................................29
Call Hunting .......................................................................................................................................................29
Many Extensions Ringing......................................................................................................................................30
Unconditional Call Forwarding...............................................................................................................................32
Busy Call Forwarding...........................................................................................................................................33
No Answer Call Forwarding...................................................................................................................................34
Autoredial..............................................................................................................................................................34
Call Waiting ...........................................................................................................................................................35

Quadro Manual III: Extension User's Guide
Quadro4x, 4xi, 4xa, 4xia, 4xs, 4xis, Quadro16x, 16xi, 16xa, 16xia, 16xs, 16xis; (SW Version 3.0.x)
Hold Music.............................................................................................................................................................35
Do Not Disturb .......................................................................................................................................................36
Hot Line Settings....................................................................................................................................................36
System Settings ........................................................................................................................................................37
Logout......................................................................................................................................................................37
Appendix: Glossary................................................................................................................................ 38

Quadro Manual III: Extension User's Guide About this Extension User's Guide
Quadro4x, 4xi, 4xa, 4xia, 4xs, 4xis, Quadro16x, 16xi, 16xa, 16xia, 16xs, 16xis; (SW Version 3.0.x) 4
About this Extension User's Guide
The Quadro Manual is divided into three parts:
• Manual-I: Installation Guide
gives step-by-step instructions to provision the Quadro IP PBX and configure the phone extensions with the Epygi SIP Server. After
successfully configuring the Quadro IP PBX, a user will be able to make SIP phone calls to remote Quadro devices, make local calls to the
PSTN and access the Internet from devices connected to the LAN.
• Manual-II: Administrator's Guide that explains all Quadro IP PBX management menus available for administrators only. It includes a list of
all System Default Values.
• Manual-III: Extension User's Guide explains all Quadro management menus available for extension users. A list of all call codes can be
found there, too.
This guide contains many example screen illustrations. Since Quadro IP PBXs offer a wide variety of features and functionality, the example screens
shown may not appear exactly the same for your particular Quadro IP PBX as they appear in this manual. The example screens are for illustrative
and explanatory purposes, and should not be construed to represent your own unique environment.
Quadro’s Feature Codes list all call codes available for extension users
Quadro’s Auto Attendant Services explains the operating mode of Quadro's auto attendant and lists the call codes that may be used to enter the
auto attendant
Quadro’s Graphical Interface describes the Quadro's graphical user interface and explains all recurrent buttons.
Extension User's Menus explains the input options available for extension users (and administrators, of course) that may be selected from the
extension user's main page Extension Settings.
Appendix: Glossary explains some technical terms.

Quadro Manual III: Extension User's Guide Quadro's Feature Codes
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Extension Users Welcome Page
Your System Administrator may have sent you such a welcome page where you can find all needed individual information to deal with Quadro as an
extension user. If not, you may perhaps print this page and enter the needed information manually to use it as a memory aid.
Welcome
You are using a Quadro Voice Router made by Epygi Technologies, Ltd. This product
incorporates SIPVoice™ Digital Signal Processing technology to send crystal clear voice
around the globe without associated fees for long distance. But, you will soon learn, it does
much more. Your Quadro Voice Router, The Global Phone Network in a Box, operates
in much the same way as systems with which you are already familiar: a telephone, a PBX,
voice mail, a phone book, et cetera. Beyond that the Quadro Voice Router provides
capabilities you never believed were accessible in a customer premise telephony product.
Soon you will experience the freedom and power of the Quadro Voice Router, The Global
Phone Network in a Box.
To get started the following information is helpful.
PHONES
Your extension number is and your password is (optional).
Remember to type Auto Attendant number when you pick up your phone receiver to find THE WELCOME SPOT.
*0 will take you directly to voice mail for your extension. *4 will confirm your extension number.
LOCAL PHONE LINES
Quadr4x and Quadro4xi offer 2, Quadro16x 4 external phone lines. They are:
1.: 2.: 3.: <3. local phone line> 4.: <4. local phone line>
IP
To reach your Quadro Voice Router from a network connection inside your office, home or place of utilization,
connect a Web browser to IP address:<IP address> (172.30.0.1 is the default IP address).
The email address of your Quadro Voice Router System Administrator is <email address>
His phone numbers are <phone numbers>
SIP
Your SIP number (an Internet phone number) is <SIP number>@sip.epygi.com.
This is a number you can give people to reach you.
The SIP number to reach the Auto Attendant of your local Quadro is <SIP number>@sip.epygi.com.
Your SIP group link to provide you a phone directory of numbers to call is:
http://www.epygi.com/sip/grp_view.php?viewgrp=<groupname> <groupname>
The email address of your SIP System Administrator is <email address>
His phone numbers are <phone numbers>

Quadro Manual III: Extension User's Guide Quadro's Feature Codes
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Quadro’s Feature Codes
This chapter describes how Quadro’s feature codes allow the user to navigate through Quadro’s services with the help of a phone handset. These
services are Establishing a Call, PBX Services and Voice Mail Services.
Establishing a call
To make a call, dial the Routing Number.
Routing Numbers and available routs to, from and through Quadro are listed in the Local Routing Table, which is configured and managed by
Quadro’s Administrator. To get information about dialing rules, please turn to administrator.
Please Note: You may accelerate establishing a connection by a pound (#) sign dialed at the end of the number.
Using Quadro’s PBX Services
PBX Services accessible at the dial tone, characterized by beginning with the key :
Entering the voice mail services
(see further key codes below) a
Redialing automatically
If you hang up afterwards, your phone will start ringing as soon as the last called destination is reached.
If you keep the handset lifted, the connection will be established as soon as the called party answers.
A specific beep sound will be heard during the whole auto-redialing period (specified on the Autoredial page). Another beep sound will
be heard if no auto redialing is possible.
Please Note: Service is functional for SIP and PBX calls only. For PSTN calls, feature works as a single redial (with no multiple attempts
to reach the called destination).
b
Calling back the last caller
If calling back is not possible, you will hear the message “The dialed number doesn’t exist” c
Enabling/disabling the Do Not Disturb service turns off/on your phone bell for the time period indicated on the Quadro management
page Do Not Disturb Settings. hc
Blocking the last caller
The last caller/called party will be blocked and added to the table on the management page
Outgoing Call Blocking, where you may unblock it later. This service is available for 10 seconds after the call has been terminated.
Attention: Blocking the caller with anonymous caller ID (like anonymous@anonymous or similar) will lead to blocking all callers with
unknown caller address.
hd
Getting the line information
You will hear your line, extension and SIP number. he
Enabling/disabling the Forwarding service according to the Unconditional Call Forwarding settings for All Callers entered into the
page Unconditional Call Forwarding Settings.
If no unconditional forwarding is configured for All Callers, the system will prevent from activating the forwarding service and a voice
message will ask to configure the forwarding settings at first.
e
PBX services accessible during the call (for phones connected to the FXS lines), characterized by starting with the key :
Keeping a call on hold
ais used to hold the active connection, in order to place or receive a second call. Holding the first call, the user is able to place
a call to the third party, in particular cases for conferencing (3 way calling) or call transferring purposes. To be able to receive a second
call while being in call, call waiting service should be enabled on the management page Call Waiting Settings. When a second call
comes in, the beep sound indication is heard in the active call.
a
Transferring a call without consultation
Press to hold the call partner and to get the dial tone (within approximately 1 second). Enter the phone number of the
destination phone where the call ought to be transferred to. Hang up on the ring tones. The call partner on hold will be transferred to
the specified destination.
Transferring a call with consultation
Press to hold the call partner and to get the dial tone (within approximately 1 second). Enter the phone number of the
destination phone where the call ought to be transferred to. Talk to the called party and then hang up. The call partner on hold will be
connected to the called party.

Quadro Manual III: Extension User's Guide Quadro's Feature Codes
Quadro4x, 4xi, 4xa, 4xia, 4xs, 4xis, Quadro16x, 16xi, 16xa, 16xia, 16xs, 16xis; (SW Version 3.0.x) 7
Joining active lines to start a conference call
Hold the first call ( a), make the second call (or receive a new one) and press dto join both active lines together for the
conference call. To terminate the conference call with the first or second party, use correspondingly bor ckey
combinations.
Attention: Pressing and waiting for 5 seconds will be taken as a call switch and will connect you back to the held party instead of
initiating the call conference.
d
Call Park
Dial fto park the call (system will play the SIP username of the first available extension configured for the call parking). Go to
the other location and call the extension that initiated the call park to pick up the parked call.
Either PBX or IP calls are allowed, for PBX calls extension number should be dialed, for IP calls - SIP address played by the Quadro
when activating the Call Park service. System will ask for the authentication and, if successfully passed, will resume the parked call.
To use the Call Park feature, the call parking service should be enabled for one or more extensions on the Quadro.
Attention: The Call Parking is valid within 15 minutes, during which hold music (if configured) will be played to the parked destination
party. When the Call Park timeout expires, the short ring notification will be sent to the phone initiating the call parking, and if nobody
picks up the parked call, or if the phone is off hook, the parked destination party will be automatically disconnected.
f
Voice Mail Services
The Voice Mail Services are divided into two main parts
(Voice Mailbox and Review System Messages). Each of
these parts has a hierarchy itself that is described below.
aEnter Voice Mail Services
a
Exit
Voice Mail Services
b
Go to the top of the
Voice Mail Services Tree
c
Go one level up in the
Voice Mail Services Tree
Voice Mailbox
After entering the voice mail services (using the keys a)
use key bto enter the Voice Mailbox menu. The following
key combinations are available to navigate within the new
messages:
aEnter Voice Mail Services
bVoice Mailbox Menu
b
Send a Message or
Leave a Reminder
c
Play First Message d Get Date/Time Info
e
Play Previous Message f Play Current Message g Play Next Message
h
i
Play Last Message j Delete Current Message
a
Reply or Forward a
Message r
Voice Mailbox menu has the following sub-hierarchy in Reply or Forward a Message and the Send a Message or Leave a Reminder menu
options:
a
Reply or Forward a Message
a
Call Back immediately b Reply by Voice Mail c Forward a Message
Dial bto mark the message as Urgent, or press
pound to assign the Normal priority. Dial
Destination Number
r
Record a Message Dial additional
Destination Number
r
Record a Message r
Record a Message
Dial bto mark the message as Urgent, or press
pound to assign the Normal priority.

Quadro Manual III: Extension User's Guide Quadro's Feature Codes
Quadro4x, 4xi, 4xa, 4xia, 4xs, 4xis, Quadro16x, 16xi, 16xa, 16xia, 16xs, 16xis; (SW Version 3.0.x) 8
b
Send a Message or Leave a Reminder
Dial
Destination Number r
Leave a reminder
Dial additional Destination Number Dial bto mark the message as Urgent, or press
pound to assign the Normal priority.
r
Record a Message r
Record a Message
Dial bto mark the message as Urgent, or press pound to assign the Normal priority.
Please Note: The service is restricted regarding sending a message to the PSTN destinations.
Review System Messages
Use the digit dto enter the area where the personal system messages can be modified. A voice notification will play the list of available system
messages that may be modified so the user can select the desired system message by the corresponding buttons:
aEnter Voice Mail Services
dReview System Messages
b
Greeting Message c
End of Greeting
Message
d
Incoming Blocking
Message
e
Outgoing Blocking
Message f
Your Name g Out of Office Message
b
Listen to Current
Greeting Message b
Listen to Current
End of Greeting
Message
b
Listen to Current
Incoming Blocking
Message
b
Listen to Current
Outgoing Blocking
Message
b
Listen to Current
Name recorded b
Listen to Current
Out of Office Message
c
Record a New
Greeting Message c
Record a New
End of Greeting
Message
c
Record a New
Incoming Blocking
Message
c
Record a New
Outgoing Blocking
Message
c
Record a New
Name c
Record a New
Out of Office Message
d
Restore Default
Greeting Message d
Restore Default
End of Greeting
Message
d
Restore Default
Incoming Blocking
Message
d
Restore Default
Outgoing Blocking
Message
d
Restore Default
Name d
Restore Default
Out of Office Message
r
Stop Recording or
Playback
Greeting Message
r
Stop Recording or
Playback
End of Greeting
Message
r
Stop Recording or
Playback
Incoming Blocking
Message
r
Stop Recording or
Playback
Outgoing Blocking
Message
r
Stop Recording or
Playback
Name Message
r
Stop Recording or Playback
Out of Office Message
Voice Mail Services for Incoming Calls
Calling to the extension’s Voice Mailbox
a
(during the greeting message)
Calling to the Zero Out destination
r
Skip the greeting message and start Voice
Mail recording

Quadro Manual III: Extension User's Guide Quadro's Feature Codes
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Administrator Login
At the moment, the administrator login allows only the modification of the auto attendant (AA) greetings:
After dialing hf, use key bto enter the
auto attendant regular greeting menu and use
key cto enter the auto attendant routing
greeting menu. The key combinations beside are
available to modify the auto attendant greetings.
hf Administrator’s Login
b
Auto Attendant Regular Greeting c Auto Attendant Routing Greeting
Dial Auto Attendant Extension Number
(this dialing is required when multiple
Attendant extensions exist on the Quadro,
otherwise dialing is skipped)
b
Listen to Current
AA Regular Greeting
b
Listen to Current
AA Routing Greeting
c
Record a New
AA Regular Greeting
c
Record a New
AA Routing Greeting
d
Restore Default
AA Regular Greeting
d
Restore Default
AA Routing Greeting
r
Stop Recording or Playback
aAdministrator’s Logout

Quadro Manual III: Extension User's Guide Quadro's Auto Attendant Services
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Quadro’s Auto Attendant Services
Quadro’s Auto Attendant is addressed to provide remote access to the Quadro voice connectivity services. Specifically it supports remote
connection to Quadro extensions, their mailboxes and making pass-through calls to other destinations. Remote access to the Quadro auto attendant
is possible through IP and PSTN calls.
Quadro’s Auto Attendant can be accessed locally, remotely from the IP network (by dialing Auto Attendant’s SIP address) and from the PSTN
network (by dialing Quadro’s PSTN number) if the calls addressed to the Quadro’s PSTN number are routed to the Auto Attendant.
Attention: If the Auto Attendant authentication attempts have been failed for the five times, Quadro’s Auto Attendant will become unavailable for the
next 5 minutes.
The automated attendant services are divided into four feature groups: Connection Service is supported by the voice messages help which helps
caller to navigate within area using the handset buttons. Remote Enquiry, Call Relay, Remote Configuration Services and Call Back Services
are available using the appropriate call code, but are not supported by voice messages. Thus, they are hidden for external callers.
Connection Service provides access to all extensions of the Quadro
device without restrictions: All Quadro extensions may call each other
dialing the extension number. And all external callers (using PSTN or IP
calling) can reach every Quadro extension dialing Quadro’s phone number
and using the Auto Attendant’s voice menu to be connected to the desired
extension by entering the extension number.
Mainly targeting external users, Quadro AA also provides voice services for
local users. It will be helpful if the desired extension number is unknown.
The Extensions Directory Service is used to access Quadro’s extensions
by spelling their names using the keypad of the phone, assumed a list of
names and assigned extensions is specified by Quadro’s administrator.
More than one name may be assigned to an extension, allowing to reach
the extension by spelling one of the names attached to it. If the spelled
name matches to some record in the extensions directory table, a wave file
with the extension user name (or any other information characterizing the
extension’s user) will be played to the caller. These wave files may be
configured individually by every extension’s user.
If you recognize the desired extension’s user by the played wave file, accept it by pressing r(if you haven’t spelled the extension user name, or if
you are not sure how the extension user name spells, press rto play the wave files of all existing extensions in the configured order. The extension
assigned to the spelled name will be dialed and a call between the caller and the extension’s user will be established if the extension is active and
available, otherwise the voice mail system will be activated.
As more than one name may be spelled by the same key combination on the phone handset, you may hear the wave file of another but the desired
extension’s user. In this case, press bto try the next matching name or press to retry entering another name.
Remote Enquiry allows accessing the mailboxes of Quadro’s extensions
(both, active or inactive) in order for example to check the voice messages
left for an absent user. The mailbox may be protected by a user password
(optional, set by the system administrator or user).
So you may remotely access your mailbox dialing Quadro’s phone number
and using the Auto Attendant’s voice menu (key *0 for Voice Mail) and
entering your password (if any). To navigate within the your voice mails use
the Voice Mailbox service call codes, for example dial 8 to hear the last
message of your mailbox).