Ericsson DIALOG 4220 LITE User manual

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Dialog 4220 Lite/Dialog 4222 Office
System Telephones for Ericsson MD110 and MX-ONE™ Telephony System
User Guide

EN/LZT 103 60 R4B
© Ericsson Enterprise AB 2006

3Dialog 4220 Lite/Dialog 4222 Office
Table of Contents
Table of Contents
Welcome .......................................................... 4
Important User Information ............................... 6
Description ....................................................... 7
Free Seating (optional) .................................... 16
Incoming Calls ............................................... 17
Outgoing Calls ............................................... 22
During Calls .................................................... 36
Call Forwarding .............................................. 42
Absence Information (optional) ....................... 55
Messages ...................................................... 57
Group Features .............................................. 63
Other Useful Features ..................................... 66
Settings .......................................................... 73
Accessories ................................................... 86
Installation ...................................................... 92
Troubleshooting ............................................ 100
Glossary ....................................................... 101
Index ............................................................ 102

Welcome
Dialog 4220 Lite/Dialog 4222 Office4
Welcome
Welcome to the user guide for the Ericsson Dialog 4220 Lite and
Ericsson Dialog 4222 Office. This guide describes the available
features of the telephones when they are connected to Ericsson
MD110 or Ericsson MX-ONE™ Telephony System.
The functions and features available with these telephones are
designed for easy use in all different telephone handling situations.
The user guide describes the functions and features of the
Ericsson Dialog 4220 Lite and Ericsson Dialog 4222 Office as
they are programmed at delivery from the factory. There may be
some differences in the way your phone is programmed. Please
consult your system administrator if you need further information.
Some markets use differing codes for some features. In this guide
they are described using the most common code.
The latest version of the user guide can be downloaded from:
http://www.ericsson.com/enterprise/library/manuals.shtml

5Dialog 4220 Lite/Dialog 4222 Office
Welcome
Copyright
All rights reserved. No parts of this publication may be reproduced,
stored in retrieval systems, or transmitted in any form or by any
means, electronic, mechanical, photocopying, recording or
otherwise, without prior written permission of the publisher except
in accordance with the following terms.
When this publication is made available on Ericsson media,
Ericsson gives its consent to downloading and printing copies of
the content provided in this file only for private use and not for
redistribution. No parts of this publication may be subject to
alteration, modification or commercial use. Ericsson will not be
liable for any damages arising from use of an illegal modified or
altered publication.
Warranty
ERICSSON MAKES NO WARRANTY OF ANY KIND WITH
REGARD TO THIS MATERIAL, INCLUDING, BUT NOT LIMITED
TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND
FITNESS FOR A PARTICULAR PURPOSE. Ericsson shall not be
liable for errors contained herein nor for incidental or consequential
damages in connection with the furnishing, performance or use of
this material.
Declaration of conformity
Hereby, Ericsson Enterprise AB, declares that this telephone, is
in conformity with the essential requirements and other relevant
provisions of the European R&TTE directive 1999/5/EC.
Details to be found at: http://www.ericsson.com/sdoc.

Important User Information
Dialog 4220 Lite/Dialog 4222 Office6
Important User Information
Safety instructions’
Save these instructions.
Read these safety instructions before use!
Note: When using your telephone or connected
equipment, the following basic safety precautions should
always be followed to reduce risk of fire, electrical shock
and other personal injury.
• Follow instructions in the equipment's user guide or other
documentation.
• Always install equipment in a location and environment for which it is
designed.
• For mains powered telephones: Only operate with the mains power
voltage indicated. If you are uncertain of the type of power supplied to the
building, consult property management or your local power company.
• For mains powered telephones: Avoid placing the telephone's power
cable where it can be exposed to mechanical pressure as this may
damage the cable. If the power supply cord or plug is damaged,
disconnect the product and contact qualified service personnel.
• Headsets used with this equipment must comply with EN/IEC 60950-1
and for Australia AS/NZS 60950: 2000.
• Do not make any changes or modifications to equipment without seeking
approval from the party responsible for compliance. Unauthorized
changes or modifications could void the user's authority to operate the
equipment.
• Do not use the telephone to report a gas leak in the vicinity of the leak.
• Do not spill liquid of any kind on the product or use the equipment near
water, for example, near a bathtub, washbowl, and kitchen sink, in a wet
basement or near a swimming pool.
• Do not insert any object into equipment slots that is not part of the
product or auxiliary product.
• Do not disassemble the product. Contact a qualified service agency
when service or repair work is required.
• Do not use a telephone (other than cordless type) during an electrical
storm.
Disposal of the product
Your product should not be placed in municipal waste. Please check local
regulations for disposal of electronic products.

7Dialog 4220 Lite/Dialog 4222 Office
Description
Description
Dialog 4220 Lite/4222 Office phones
Note: The key functions available on each model vary. If any
functions differ or are unavailable, this will be indicated in
the relevant section of the user guide.
1 Display (Dialog 4222 Office only)
2x20 characters. See section “Display information” on page 13.
2 Programming
See section “Settings” on page 73.
3Callback
Indicating/activating Callback. See section “When you receive a
busy tone” on page 26. The feature can be removed or moved to
another programmable function key by your system administrator.
Dialog 4220 Lite Dialog 4222 Office
1
3
2
5
5
6
7
8
9
10
11
12 13
14
15
16
17
2
5
6
7
9
11
12 13
14 15
16
4
3
4
18
18

Description
Dialog 4220 Lite/Dialog 4222 Office8
4 Diversion (Follow-me)
For indicating/activating and deactivating Diversion (Follow-me).
See section “Call Forwarding” on page 42. The feature can be
removed or moved to another programmable function key by your
system administrator.
5 Programmable function keys
Program numbers or features, see section “Programming of
function keys” on page 73.
6Transfer
Transfer calls, see section “During Calls” on page 36.
7 Triple Access Line
Handle calls. Line 1 and 2 are available both for incoming and
outgoing calls. Inquiry can only be used for outgoing calls.
8 Microphone (Dialog 4222 Office only)
Used for handsfree conversation.
9Clear
Disconnect calls or exit a feature. Can always be pressed instead of
replacing the handset.
10 Headset key
Handle headset calls and activate Headset Preset. See section
“Headset (optional)” on page 87.
11 Loudspeaker on/off
a. Activate Group Listening. See section “During Calls” on
page 36.
b. Activate handsfree conversation (Dialog 4222 Office only). See
section “During Calls” on page 36.
c. Activate Loudspeaker Preset (Dialog 4222 Office only).
See section “Headset Preset” on page 88.
12 Mute
a. Switch the microphone on or off during a call. See section
“Mute” on page 37.
b. Switch off the ring signal in idle mode or when ringing. See
sections “Mute ring signal” on page 80 and “Silent Ringing” on
page 80.
13 Volume control
Adjust the volume. See section “Settings” on page 73.
14 Loudspeaker

9Dialog 4220 Lite/Dialog 4222 Office
Description
15 Handset
Supplied with hearing aid feature as standard. An extra handset
can be connected, see section “Accessories” on page 86.
Please note: The handset can attract and trap small metal
objects in the earcap region.
16 Pull-out leaf for easy guide (optional)
See section “Pull-out leaf (optional)” on page 90.
17 Key panel (optional, Dialog 4222 Office only)
With 17 programmable keys. One panel can be connected. See
section “Key panel (optional)” on page 86. Use the Designation
Card Manager to make and print your own key panel designation
cards, see below.
18 Designation card
Use the DCM (Designation Card Manager) to make and print your
own designation cards. DCM is included on the Enterprise
Telephone Toolbox CD or it can be downloaded from:
http://www.ericsson.com/enterprise/library/manuals.shtml
For more information, please contact your Ericsson Enterprise
certified sales partner.

Description
Dialog 4220 Lite/Dialog 4222 Office10
Lamp indications
ÔExtinguished lamp The feature is not active.
ÕÔSteady light The feature is active or the multiple
represented line is busy.
ÖÔSlowly flashing lamp The line (or feature) is put on hold.
ÖÔRapidly flashing lamp An incoming call.
ÕÔLight with short breaks Ongoing call.

11Dialog 4220 Lite/Dialog 4222 Office
Description
Tones and signals
The following different tones and signals are sent from the
exchange to your phone.
Tone characteristics
The tones shown in this section are the most used tones
worldwide. Many markets use a differing tone for one or more
situations.
Dial tone
Special dial tone
Ringing tone or queue tone
Busy tone
Congestion tone
Number unobtainable tone
Call waiting tone
Intrusion tone
Conference tone every 15 seconds (to all parties)
Verification tone
Warning tone, expensive route

Description
Dialog 4220 Lite/Dialog 4222 Office12
Ring signals
Three different ring signals inform you about the type of the
incoming call. The signals shown in this section are the most used
signals worldwide. Many markets use signals that are adapted for
the local standards. If you get a signal that is not described or you
cannot identify, ask your system administrator.
Internal ring signal
External ring signal
Recall signal
(Callback reminder)

13Dialog 4220 Lite/Dialog 4222 Office
Description
Display information
The display gives you feedback information such as time and date,
traffic state and connected phone numbers. The following pages
show examples of information displays from different telephone
states.
Notes:
The display is only available on the 4222 Office phone.
There are two versions of display text, an earlier and a later
version. Both versions are shown in this section.
The order in which the date is stated is system dependent.
For the later display text version:
When an information ends with three dots (...), this means that the
system is working or waiting for your action. When an information
ends with an exclamation mark (!), this means that no further action
is possible.
Idle phone (idle mode)
When your phone is idle, the upper row shows general information.
The lower row shows your extension number. In the example
below, the extension number is 2222.
Earlier version:
Later version:
14:25 12FEB 2001
2222
14:25 12Feb 2001
2222

Description
Dialog 4220 Lite/Dialog 4222 Office14
Outgoing call
When you make an outgoing call on your phone, the upper row
shows the traffic state and the lower row shows the dialed number.
Earlier version:
Later version:
If the called party´s phone is diverted, the upper row shows the
dialed number and Diversion information. For the later version,
> is
the Diversion symbol.
Earlier version:
Later version:
The dialed number (3333) is directly diverted to number 5555.
CALLING
2 2 2 2
Calling...
2 2 2 2
3333 DIV DIR.
5555
3333 >Direct
5555

15Dialog 4220 Lite/Dialog 4222 Office
Description
Incoming call
When you receive an incoming call, the upper row flashes the
calling party´s extension number.
If a diverting extension is calling, the upper row shows the Diversion
information. The calling party´s number flashes on the lower row.
For the later version,
> is the Diversion symbol.
Earlier version:
Later version:
Number 2222 has dialed number 4444 and the call is directly
diverted to you.
Choice of language (optional)
One of the following languages can be selected to display
information on your phone.
Note: By default 5-9 are programmed for English. These
can be changed locally to other languages.
To select a language:
*08* Dial.
(0–9)Enter the language code.
#í Press.
Digit 0–9 = the language code:
0 English 1 French 2 German 3 Spanish 4 Italian
5__________6 _________ 7 _________ 8 _________ 9 _________
3333
4444 DIV DIR.
2222
4444 >Direct
2222

Free Seating (optional)
Dialog 4220 Lite/Dialog 4222 Office16
Free Seating (optional)
The Free Seating feature is used for persons who have an office
extension number but no phone set of their own. For example,
flexible office workers, persons mostly working outside the office,
etc. As a Free Seating user and working from the office, you logon
to any free phone set that will be temporarily assigned with your
extension number and your system authorities.
To log on
*11* Dial.
z* Enter the Authorization Code and press.
z# Enter your phone number and press.
íPress to finish the procedure.
The display shows your phone number.
To log off
#11# Dial.
íPress to finish the procedure.

17Dialog 4220 Lite/Dialog 4222 Office
Incoming Calls
Incoming Calls
Answer calls
A ring signal and a flashing lamp indicate an incoming call.
Note: If the feature Parallel Ringing is activated, the call will
ring on more than one phone, see section “Parallel Ringing”
on page 20.
On Line 1
Normally you will receive calls on Line 1.
uLift the handset.
On any other Line key
uLift the handset.
ÖÔLine Press the flashing Line key.
Handsfree
(Dialog 4222 Office phone only).
ÖÔLine Press the flashing Line key.
You are connected to the caller via the loudspeaker and the
microphone.
íPress to terminate a handsfree call.

Incoming Calls
Dialog 4220 Lite/Dialog 4222 Office18
On another extension
You can answer a call to another extension.
uz Call the ringing extension.
8Press.
Notes:
You can also press Hold/Pick-up (The function key is
programmed by you).
France, press 4; Sweden, press 6
Answer a second call during an ongoing
call
If your phone is preprogrammed with a Free on 2nd key, you can
receive another call, if this feature is activated.
Free on 2nd ÔPress to activate/deactivate.
When Free on 2nd is active the lamp is on.
Note: Function key preprogrammed by your system
administrator.
When you have an ongoing call on Line 1, and Line 2 flashes to
indicate a new incoming call:
ÖÔLine 2 Press to answer.
The first call is put on hold.
ÖÔLine 1 Press to switch back to the first call.
The second call is put on hold. You are connected to the first caller.
íPress to terminate the connected call.

19Dialog 4220 Lite/Dialog 4222 Office
Incoming Calls
Call Waiting
If the calling party has activated Call Waiting, you can receive a
second call even if Free on 2nd is not activated.
To answer the waiting call:
íPress to terminate the connected call.
Your phone will ring to announce the waiting call.
ÖÔLine Press the flashing Line key to receive the new call.
Do Not Disturb, DND
When you activate DND, calls to your extension are not shown.
Outgoing calls can be made as usual.
DND ÔPress to activate or deactivate DND.
Note: Function key preprogrammed by your system
administrator. You can also use the procedure below.
*27# Dial to activate,
Special dial tone.
or
#27# dial to deactivate.
íPress to finish activation/deactivation.
Note: If your phone is programmed with “Multiple Directory
Diversion and Do Not Disturb” (ask your system
administrator), DND is ordered and cancelled
simultaneously on all lines.

Incoming Calls
Dialog 4220 Lite/Dialog 4222 Office20
Parallel Ringing
Note: This feature is only available in newer versions of the
exchange.
The Parallel Ringing feature makes it possible for an incoming call
to ring several phones simultaneously and for the call to be
answered on any of the phones. The main advantage of this feature
is that you do not risk losing any calls.
The feature requires all the phones involved to be defined in a
Parallel Ringing list, which must be configured and initiated by
your system administrator. Because only calls to a main extension
will be distributed among the phones in the list, this main extension
also needs to be defined.
A call to a specific extension will not be distributed to other phones
in the list, and will only ring that specific extension's phone.
Parallell Ringing can be temporarily disabled by the phone user
using the feature “Internal Follow-me”. See also section “Internal
Follow-me” on page 45.
To disable Parallel Ringing temporarily
*21*z# Dial, enter the extension number and press.
If you want to disable Parallel Ringing for all phones defined in the
list, follow the procedure for disabling the feature from the phone
with the main extension number and enter the number of the
answering position.
If you want to disable Parallel Ringing for one specific phone in the
list only, follow the procedure for disabling the feature from this
phone and enter its extension number.
Notes:
U.K., dial *2*Number #.
The Follow-me key cannot be used to disable Parallel
Ringing.
íPress.
The Follow-me key lamp is now on.