Escea NBS5525 Assembly instructions

630735_0
Home Owners Guide
INSTALLER:
Leave this manual with the appliance.
CONSUMER:
Retain this manual for future reference.
FIRE OR EXPLOSION HAZARD
Failure to follow safety warnings exactly could
result in serious injury, death, or property
damage.
Do not store or use gasoline or other flammable
vapors and liquids in the vicinity of this or any other
appliance.
What to do if you smell gas:
• Do not try to light the appliance.
• Do not touch any electrical switch; do not use
any phone in your building.
• Leave the building immediately.
• Immediately call your gas supplier from a
neighbor’s phone. Follow the gas supplier’s
instructions.
• If you cannot reach your gas supplier, call the
fire department.
Installation and service must be performed by a
qualified installer, service agency, or the gas supplier.
DIRECT VENT ZERO CLEARANCE
GAS FIREPLACE HEATER MODELS:
NBS5525 / NBD5525
MH63830
This appliance may be installed in an aftermarket,
permanently located, manufactured home (USA
only) or mobile home, where not prohibited by local
codes.
This appliance is only for use with the type of gas
indicated on the rating plate. This appliance is
not convertible for use with other gases, unless a
certified kit is used.
We suggest that our gas hearth products be
installed and serviced by professionals who
are certified in the U.S. by the National
Fireplace Institute (NFI) as NFI Gas
Specialists.
www.nficertified.org

23
A. This appliance must be lighted with the remote
control. When lighting the pilot, follow these
instructions exactly.
B. BEFORE LIGHTING, smell around the
appliance area for gas. Be sure to smell next to
the floor because some gas is heavier than air and
will settle on the floor.
What to do if you smell gas:
Do not try to light any appliance.
Do not touch any electrical switch.
Do not use any phone in your building.
Immediately call your gas supplier from a
neighbours phone. Follow the gas supplier’s
instructions.
If you can not reach your gas supplier, call the fire
department.
C. Use only the remote control to operate the
valve. Never use tools. If the valve does not
operate, don’t try to repair it; call a qualified
service technician. Force or attempted repair
may result in fire or explosion.
D. Do not use this appliance if any part has
been underwater. Immediately call a qualified
service technician to inspect the appliance and
to replace any part of the control system and
any gas control which has been underwater.
LIGHTING INSTRUCTIONS
1. STOP! Read the safety information above.
2. Turn OFF electric power to the appliance.
3. Ensure that the gas shut-o valve is in the
“ON” position.
4. Wait ten minutes. Then smell for gas, including
near the floor. If you smell gas, STOP! Follow “B”
in the safety information above on this page. If
you do not smell gas, go to the next step.
5. Turn ON electric power to the appliance.
6. Use the remote to turn your fire on. If the pilot
does not light within 60 seconds, stop and go
back to step 5.
7. If the burner or pilot does not operate
properly after several tries, turn the gas shut-
o valve to the “OFF” position and call your
service technician or gas supplier.
8. Operation of the fire is controlled by a
manual on/o switch or a hand held remote
control. Refer to remote instructions for
detailed operation information.
TO TURN OFF GAS TO FIREPLACE
1. Turn o all electrical power to the appliance if
service is to be performed (if applicable).
2. Turn gas shut o valve to “OFF” position.
Flame Sensor Pilot
Electrode
OFF ON
SHUT-OFF VALVE
FOR YOUR SAFETY READ BEFORE LIGHTING
WARNING
If you do not follow these instructions exactly, a fire or explosion may result, causing property
damage, personal injury, or loss of life.
A INTERMITTENT PILOT LIGHTING INSTRUCTIONS
A MULTIFUNCTION REMOTE INSTRUCTIONS
On/O button
Thermostat button
Up/Down Arrow buttons
Mode button
Split Flow (not used)
Aux On (not used)
CPI Mode (not used)
Room Temperature
Dimmer On (not used)
Thermostat OFF/
ON/SMART
Set Point
Temperature/Level/State
Flame On
Room Fan
Transmission
Key Lock
Low Battery Alarm
TECHNICAL DATA
Remote Control
Supply Voltage 4.5 V (three 1.5 V AAA
batteries)
Ambient Temperature Ratings 0-50°C (32 - 122°F)
Radio Frequency 315MHz
WARNING
The transmitter and receiver are radio frequency devices.
Placing the receiver in or near metal may severely reduce the
signal range.
WARNING
Turn o the main gas supply and electrical supply to the fireplace
during installation and/or maintenance of the receiver device.
WARNING
FIRE HAZARD.
Can cause severe injury or death. The receiver causes ignition
of the fireplace. The fireplace can turn on suddenly. Keep away
from the fireplace burner when operating the remote system or
activating manual bypass of the remote system.
CAUTION
PROPERTY DAMAGE HAZARD.
Excessive heat can cause property damage. The fireplace
can stay lit for many hours. Turn o the fireplace if it is not
going to be attended for any length of time. Always place the
transmitter where children can not reach it.
NOTICE: Not all features called out in the diagram above are
available on this fireplace.
NOTICE: The accent light and/or blower features will not
operate during a power outage.
NOTICE: Replace all batteries at least once each year,
preferably at the beginning of the season.
WARNING
FIRE OR EXPLOSION HAZARD.
Can cause property damage, severe injury or death. Do not
attempt to take apart the gas control or to clean it. Improper
assembly and cleaning can cause unreliable operation.

45
A MULTIFUNCTION REMOTE INSTRUCTIONS (CONT’D)
Initializing the System / Pairing the Remote
1. Ensure that the fireplace has power.
2. Install three AAA batteries into the battery bay located on the
base of the transmitter.
3. Press the BLACK (remote pairing) button, located at the
bottom of the fireplace in the opening below the glass (see
image). The SIT controller inside the fireplace will beep three
times to indicate that it is ready to synchronize with the
transmitter.
GREEN BLACK
4. Push the On/O button on the transmitter within 10 seconds.
The SIT controller will beep four times to indicate that the
transmitter’s command is accepted. The system is now initialized.
NOTE: Should the SIT controller be replaced, then it may be
necessary to hold down the GREEN (SIT pairing) button, located
at the bottom of the fireplace in the opening below the glass (see
image), throughout the whole pairing procedure above.
Turn On the Fireplace
With the system OFF, press the On/O button on the
transmitter. The transmitter display will show some other active
icons on the screen. At the same time the receiver will activate
the fireplace. A single beep from the receiver will confirm
reception of the command.
Turn OFF the Fireplace
With the system ON, press the On/O button on the
transmitter. The transmitter LCD display will only show the
room temperature. At the same time the receiver will turn
o the fireplace. A single beep from the receiver confirms
reception of the command.
Room Temperature
Set Temperature
Temperature Indication Display °C or °F
With the system OFF, press the Thermostat button and the
Mode button at the same time. Look at the LCD screen on the
transmitter to verify that a °C or °F is visible to the right of the
room temperature display.
Room Temperature
Set Temperature
Room Temperature
Set Temperature
Remote Flame Control
The fireplace has six flame levels. With the system on, and the
flame level at the maximum in the fireplace, pressing the Down
Arrow button once will reduce the flame height by one step until
the flame is turned o.
The Up Arrow button will increase the flame height each time it is
pressed. If the Up Arrow button is pressed while the system is on
but the flame is o, the flame will come on in the high position. A
single beep will confirm reception of the command.
The fan will adjust automatically with the flame height.
Flame O
Flame Level 1
Flame Level 5
Flame Level Maximum
A MULTIFUNCTION REMOTE INSTRUCTIONS (CONT’D)
Button Lock
This function will lock the buttons to avoid unsupervised
operation.
To activate this function, press the Mode and Up Arrow buttons
at the same time.
To deactivate this function, press the Mode and Up Arrow
buttons at the same time.
Room Temperature
Set Temperature
Low Battery Power Detection - Transmitter
The life span of the remote control batteries depends on various
factors:
• Quality of the batteries
• How frequently the fireplace cycles on and o
When the transmitter batteries are low, an icon will appear on
the LCD display of the transmitter, as shown below. When the
batteries are replaced this icon will disappear.
Room Temperature
Set Temperature

67
The Thermostat Feature may be disabled if desired.
With all the (3) AAA type batteries installed:
1. Take out one AAA battery.
2. While re-inserting the AAA battery, push and hold down the
thermostat button. This will disable the thermostat feature on the
transmitter.
Room Thermostat (Transmitter Operation)
The remote control can operate as a room thermostat. The
thermostat can be set to a desired temperature to control the
comfort level in a room. To activate this function, press the
Thermostat button.
The LCD display on the transmitter will change to show that the
room thermostat is ON and the set temperature is now displayed.
To adjust the set temperature, press the Up Arrow or Down
Arrow buttons until the desired set temperature is displayed on
the LCD screen of the transmitter.
Room Temperature
Set Temperature
A MULTIFUNCTION REMOTE INSTRUCTIONS (CONT’D)
Smart Thermostat (Transmitter Operation)
The Smart Thermostat function adjusts the flame height in
accordance to the dierence between the set point temperature
and the actual room temperatures. As the room temperature
gets closer to the set point the Smart Function will modulate
the flame down. To activate this function, press the Thermostat
button until the word SMART appears to the right of the
temperature bulb graphic.
Room Temperature
Set Temperature
To adjust the set temperature, press the Up Arrow or Down
Arrow buttons until the desired set temperature is displayed on
the LCD screen of the Transmitter.
NOTICE: When Smart Thermostat is activated, manual flame
height adjustment is disabled.
Room Temperature
Set Temperature
• On/O: Turn On/O
• Dynamic Mode: Turn on using Mode button.
• Static Mode: Turn on using Color Wheel or R/G/B buttons.
• Color Wheel: Touch to change and set static RGB color.
• Mode: Short press run the next dynamic mode, long press
2s reset mode cycle.
• Speed/Saturation: For dynamic mode, adjust speed, short
press 10 levels, long press 2s to reset back to default speed.
For static color mode, adjust saturation, namely change
current static RGB color to mixed white slowly, short
press 11 levels, long press 1-5s for continuous 256 levels of
adjustment to white and back to chosen static color.
• Bright +/-: Adjust brightness, short press 10 levels,
long press 1-5s for continuous 256 levels of brightness
adjustment.
A LED REMOTE INSTRUCTIONS
• R/G/B: Short press get red, green or blue color directly,
long press 1-5s adjust R/G/B brightness continuously to
achieve millions of colors.
• W +/-: Short press turn on/o white (RGB mix), long
press 1 - 5s adjust saturation continuously, namely change
current static RGB color to mixed white slowly.
• Scene: Short press recall the scene, long press 2s save the
current color into the scene.
* When LEDs are on, touch the color wheel, the indicator will
display red.
* To extend battery life, after a few seconds of no interaction,
the remote will enter sleep state, to wake the remote press any
key.
Speed/Saturation
SceneMode
Color Wheel
Bright - Bright +
R/G/B/W
On/O

9
8
Important:
• This appliance should be serviced every 12 months, preferably
at the start of each heating season. More frequent
inspection may be required if the fireplace is installed in an
area exposed to pet hair, dust, or excessive lint from new
carpeting or bedding materials.
• Any service operation should be carried out only by a suitably
qualified and trained person.
• Gas and electricity supply MUST be isolated before any
service operation is carried out on this appliance.
• This manual should be left with the appliance for future
reference.
• DO NOT MODIFY THIS APPLIANCE.
NOTE: It is normal for steel appliances to make expansion/
contraction noises as they heat up or cool down. Similar noises are
found with your furnace or car engine.
Burn the fireplace for at least six hours the first time you use it.
It is normal for your gas fireplace to give o some odor the first
time it is burned. This is due to the curing of the paint and any oil
from the manufacturing process. If odor becomes oensive, open
windows to allow it to clear.
NOTICE: Turn o the gas and power before servicing appliance.
During the annual checkup, the technician will:
• Inspect the pilot (flame safety system) and burner(s) for
proper operation and replace any damaged parts.
• Check the glass and gasket for proper seal.
• Vacuum and clean any foreign debris in the firebox that is not
supposed to be there.
• Clean glass with a suitable fireplace glass cleaner. Abrasive
cleaners must not be used. Be careful not to scratch the
glass when cleaning.
• Check the barrier screen for fit and structural integrity.
• Check all latches or other door retention components for
proper operation, tension, and relief mechanisms are free
from obstructions.
• Inspect the log set (if applicable) and decorative media (if
applicable) for debris or damage.
• Freshen up the glowing embers if applicable.
• Replace batteries in the remote transmitter and receiver if
applicable.
• Inspect the venting and vent termination cap for damage,
corrosion, sooting, or obstruction and correct if present.
• In addition, clean and inspect the fireplace following any
remodeling work in your home.
A MAINTENANCE AND SERVICE
Annual Service Procedure:
Have a qualified service person perform the following at the
beginning of each heating season:
• Check Vent System
Inspect the fireplace and venting system before initial use
and at least annually. Inspect the external vent cap on a
regular basis to make sure no debris is interferes with the
air flow.
• Clean Burner and Control Compartment
Keep the control compartment, logs, and burner areas
surrounding the logs clean by vacuuming or brushing.
Cleaning Procedure
1. Ensure gas and power have been turned o and the fire is
cooled down.
2. Remove barrier screen and inner glass
3. Remove fuel bed.
4. Vacuum burner compartment.
5. Replace fuel bed.
6. Clean the glass.
7. Replace inner glass and barrier screen.
8. Turn gas and power back on.
9. Turn the fire on to ensure normal operation.
A MAINTENANCE AND SERVICE
Cleaning the Fuelbed and the Glass
During start-up, condensation forms on the inside of the glass
causing lint, dust, and other airborne particles to cling to the glass.
Also, initial paint curing may deposit a film on the glass. Allow the
fireplace to cool and then clean the glass (See warning below).
After that, clean the glass two or three times during each heating
season or more often if necessary.
Clean glass with cleaner designed for gas fireplaces.
Do not use ammonia based or abrasive cleaners on glass.
Do not attempt to clean glass when glass is hot.
WARNING
1. Avoid breaking the glass.
2. Do not abuse or strike the glass.
3. Have a qualified service person replace damaged glass
and gasket using materials specified by Escea.
4. The use of substitute glass will void all product warranties.
WARNING
DO NOT operate the appliance with the glass removed.
DO NOT operate the appliance with cracked or broken glass.
WARNING
Wiring
If any of the original wire supplied with this unit must be replaced,
order from an Escea approved dealer.
Replacing a Remote Control
If the wireless control becomes lost or damaged, a new one can be
ordered from any Escea approved dealer. When you have the new
remote, the following procedure needs to be followed to pair the
remote with the fireplace.
1. Press BLACK (remote pairing) button on the fireplace.
GREEN BLACK
2. Press the On/O button on remote transmitter. An audible
four beeps will be heard.
3. Remove the cover and replace existing batteries with three
AAA batteries.
4. Replace cover.

10 11
• This fireplace must be installed and serviced by
your dealer or a qualified service technician.
Other than cleaning the outer surface of
the glass, there are no user-serviceable
components.
• Keep the area around the fireplace clean
and free of debris. This fireplace requires
an unimpeded flow of air to circulate warm
air. Do not place objects on or around the
fireplace that may restrict air flow.
• Keep the area around the fireplace free of
combustible materials - including drapery,
upholstered furniture, paper, boxes, and
clothing. Never hang stockings or cards above
the fireplace.
• Never operate the fireplace with the glass front
removed or damaged. Any part removed for
cleaning or servicing must be replaced prior to
operating the fireplace.
• The fireplace gets hot during operation and
may remain hot for an hour after use. When
operated by thermostat, the fireplace will turn
on and o automatically.
• This fireplace may become hot enough to
burn skin and ignite clothing after prolonged
contact. To prevent injury, alert people in your
home - especially children - to the hazards of
high surface temperatures and warn them to
stay away from the fireplace.
• Supervise children whenever the fireplace
is hot. Young children and others may be
susceptible to accidental contract burns.
Have your dealer install a physical barrier if
there are at-risk individuals in your home. To
restrict access to a fireplace or stove, install an
adjustable safety gate to keep toddlers, young
children, and other at-risk individuals out of
the room and away from hot surfaces.
• The vent cap, located on the outside of your
home, will also become very hot. Alert
everyone, adults and children, to stay
clear and avoid touching the vent cap.
Keep the area around the vent cap clear of
combustibles, including shrubs and trees.
• Do not use this fireplace if any part has been
underwater. Have a qualified technician
inspect the fireplace and replace any part that
has been underwater. In the event of a natural
disaster (tornado, earthquake, fire, etc.) have
a qualified technician inspect the fireplace
for damage or potential gas leaks. Repair or
replace any damaged components before
operating this fireplace.
• Never burn solid fuels such as wood, coal, paper
or cardboard in this fireplace.
A FOR THE HOMEOWNER
A SAFETY INFORMATION FOR USERS OF PROPANE GAS
Propane is a flammable gas which can cause fires and explosions.
In its natural state, propane is odorless and colorless. You may
not know all the following safety precautions which can protect
both you and your family from an accident. Read them carefully
now, then review them point by point with the members of your
household. Someday when there may not be a minute to lose;
everyone’s safety will depend on knowing exactly what to do. If,
after reading the following information, you feel you still need
more information, please contact your gas supplier.
PROPANE GAS WARNING ODOR
DANGER
If a gas leak happens, you should be able to smell the gas because
of the odorant put in the Propane Gas. That’s your signal to go
into immediate action!
• Do not operate electric switches, light matches, or use your
phone. Do not do anything that could ignite the gas.
• IMMEDIATELY get everyone out of the building, vehicle,
trailer, or area.
• Close all gas tank or cylinder supply valves.
• Propane gas is heavier than air and may settle in low areas such
as basements. When you have reason to suspect a gas leak,
keep out of basements and other low areas. Stay out until
firefighters declare them to be safe.
• Use your neighbor’s phone and call a trained propane gas
service person and the fire department. Even though you
may not continue to smell gas, do not turn on the gas again.
Do not re-enter the building, vehicle, trailer, or area.
• Finally, let the service man and firefighters check for escaped
gas. Have them air out the area before you return. Properly
trained propane gas service people should repair the leak,
then check and relight the gas appliance for you.
NO ODOR DETECTED - ODOR FADE
Some people cannot smell well. Some people cannot smell the
odor of the chemical put into the gas. You must find out if you
can smell the odorant in propane. Smoking can decrease your
ability to smell. Being around an odor for a time can aect your
sensitivity or ability to detect that odor. Sometimes other odors in
the area mask the gas odor. People may not smell the gas odor or
their minds are on something else. Thinking about smelling a gas
odor can make it easier to smell.
The odorant in propane gas is colorless, and it can fade under
some circumstances. For example, if there is an underground
leak, the movement of the gas through soil can filter the odorant.
Odorants in propane gas are also subject to oxidation. This fading
can occur if there is rust inside the storage tank or in iron gas
pipes.
The odorant in escaped gas can adsorb or absorb onto or into
walls, masonry and other materials and fabrics in a room. That
will take some of the odorant out of the gas, reducing its odor
intensity.
Propane gas may stratify in a closed area, and the odor intensity
could vary at dierent levels. Since it is heavier than air, there
may be more odor at lower levels. Always be sensitive to the
slightest gas odor. If you detect any odor, treat it as a serious
leak. Immediately go into action as instructed earlier.
SOME POINTS TO REMEMBER
• Learn to recognize the odor of propane gas. Your local
propane gas dealer can give you a “Scratch and Sni”
pamphlet. Use it to find out what the propane odor smells
like. If you suspect that your propane gas has a weak or
abnormal odor, call your propane gas dealer.
• If you are not qualified, do not light pilot lights, perform
service, or make adjustments to appliances on the
propane gas system. If you are qualified, consciously think
about the odor of propane gas prior to and while lighting
pilot lights or performing service or making adjustments.
• Sometimes a basement or a closed-up house has a musty
smell that can cover up the propane gas odor. Do not try
to light pilot lights, perform service, or make adjustments
in an area where the conditions are such that you may not
detect the odor if there has been a leak of propane gas.
• Odor fade, due to oxidation by rust or adsorption on walls
of new cylinders and tanks, is possible. Therefore, people
should be particularly alert and careful when new tanks
or cylinders are placed in service. Odor fade can occur
in new tanks, or reinstalled old tanks, if they are filled
and allowed to set too long before refilling. Cylinders
and tanks which have been out of service for a time may
develop internal rust which will cause odor fade. If such
conditions are suspected to exist, a periodic sni test of
the gas is advisable. If you have any question about the
gas odor, call your propane gas dealer. A periodic sni
test of the propane gas is a good safety measure under
any condition.
• If, at any time, you do not smell the propane gas odorant
and you think you should, assume you have a leak. Take
the same immediate action recommended above for the
occasion when you do detect the odorized propane gas.
• If you experience a complete “gas out,” (the container
is under no vapor pressure), turn the tank valve o
immediately. If the container valve is left on, the
container may draw in some air through openings such
as pilot light orifices. If this occurs, some new internal
rusting could occur. If the valve is left open, then
treat the container as a new tank. Always be sure your
container is under vapor pressure by turning it o at the
container before it goes completely empty or having it
refilled before it is completely empty.

12 13
Warranty
For the latest documentaon, visit www.escea.com
Escea Warranty Condions
North America/Canada
10
1. Express warranty
1.1 This document sets out the warranty that applies in respect of Escea products purchased in countries/
regions administered by Escea Distributors listed in the appendix.
1.2 This warranty is valid only within the country of purchase.
1.3 This warranty applies to new Escea products purchased after January 1, 2022.
2. Nature of warranty
2.1 Subject to the exclusions in section 3 and clauses 2.2 – 2.5, we undertake to put right any defects of
materials or workmanship by Escea for the periods specified below:
Parts Parts and Labor Warranty Parts Only Warranty
Firebox & Heat
Exchanger
10 year*
All other Parts 2 year*
*From date of purchase
2.2 Where an Escea product is covered by a parts and labor warranty, the warranty covers both the repair
by Escea of the defective part or the provision of a spare part to replace the defective part and the
installation of that part.
2.3 Where an Escea product is covered by a parts only warranty, the warranty covers only the repair by
Escea of the defective part or the provision of a spare part to replace the defective part and does not
include costs associated with the removal of the defective part or the installation of the repaired or
replaced part.
2.4 Due to ongoing product development, Escea reserves the right to change any specifications listed in
this warranty without notice.
2.5 Escea or Escea distributor must preauthorize all warranty work.
3. Warranty exclusions
3.1 This warranty excludes:
3.1.1. Improper installation, failure to function due to accident, negligence or misuse, alteration or
adjustment of the manufacturer’s settings of components, any other alteration, lack of proper and
regular maintenance, incidental or consequential damage, damage incurred while the appliance is in
transit, and act of God.
3.1.2. Any repair and replacements of parts that are subject to normal wear and tear during the warranty
period, including paint, gaskets, batteries, and the discoloration of the firebox, glass or fuel bed.
3.1.3. Minor expansion, contraction, or movement of certain parts causing noise;
3.1.4. Changes in the interior/exterior surface finishes (e.g. any staining or soot/smoke damage caused by
flue products);
3.1.5. Damage to surfaces caused by fingerprints, scratches, or melted items;
3.1.6. Damage caused by abnormally corrosive environments (e.g. sea salt corrosion);
3.1.7. The use of products, including flue systems, that are not specified by Escea;
3.1.8. Damage caused by the installation of indoor fires outdoors and outdoor fires indoors;
3.1.9. Cost of building work to access parts that need change or repair of wall afterwards;
3.1.10.Cost of travel if the fireplace is installed further than the distance from the nearest service centre as
specified in the appendix.
3.1.11. Subjective factors (e.g. like noise or smell) that have been investigated by Escea (or their
technicians) and confirmed to be within normal operational parameters;
A WARRANTY

14 15
3.1.12. Any dierences in fireplace appearance from Escea promotional images that is due to printing
limitations, environmental factors or gas type.
3.1.13. Damage caused by water entering the Escea indoor products;
3.1.14.Any consequential damage (refer to section 4);
3.2 No dealer, distributor, or similar person has the authority to warrant Escea products beyond the
terms contained in this warranty.
3.3 This warranty is automatically voided if the appliance’s serial number has been removed or altered in
any way.
4. LIMITATION OF REMEDIES:
4.1 TO THE EXTENT PERMITTED BY LAW:
4.1.1 This limited warranty, and the remedies set forth above, are exclusive and in lieu of all other
warranties, remedies and conditions, whether verbal or written, statutory, express or implied.
4.1.2 Escea specifically disclaims any and all statutory or implied warranties and conditions, including,
without limitation, warranties of merchantability, fitness for a particular purpose and warranties
against latent defects.
4.1.3 Except as provided herein, Escea is not responsible for direct, special, incidental or consequential
loss or damages resulting from any breach of warranty or condition, or under any other legal
theory, including but not limited to the loss of any of the following: use; revenue; actual or
anticipated profits (including loss of profits on contracts); use of money; anticipated savings;
business; opportunity; goodwill; reputation; any or indirect or consequential loss or damage
howsoever caused including the replacement or equipment and property.
4.1.4 Some provinces or territories in Canada and in some states in the United States do not allow the
exclusion of incidental or consequential damages, so the above limitation may not apply to buyer.
5. How to make a warranty claim
5.1 To make a claim under this warranty, follow the process outlined in the appendix.
5.2 To make a valid claim under this warranty, you must:
5.2.1 Lodge the claim with us as soon as you first become aware of the breakdown;
5.2.2 Provide us with the Escea product serial number;
5.2.3 Provide us with reasonable proof of purchase for the Escea product; and
5.2.4 If required by us, provide us (or any person nominated by us) with access to the premises at which
the Escea product is located at times nominated by us (so that we can inspect the Escea product).
6. Warranty claims
6.1 If you make a valid claim under a parts and labor warranty and none of the exclusions set out in
section 3 and clauses 2.2-2.5 apply, Escea will, at Escea’s election, either:
6.1.1 Repair the relevant part of the Escea product; or
6.1.2 Replace the relevant part of the Escea product with a product of identical specification (or where
the product is superseded or no longer in stock, with a product of as close a specification as
possible).
6.2 If you make a valid claim under a parts only warranty and none of the exclusions set out in section
3 and clauses 2.2-2.5 apply, we will, at our election, repair or provide a replacement part at no cost.
Installation of that part is not covered under a parts only warranty.
A WARRANTY A WARRANTY
Escea Warranty Conditions Appendix
In this warranty, the words “we”, “our”, and “us” refer to all of the companies listed below depending on the
region/country.
Regions Escea Distributor Filing a Claim
Escea North America Inc
C/- 17 Carnforth Street
Dunedin, 9018, New Zealand
[phone]
www.escea.com
Contact the dealer you pur-
chased the fire from.
Where you make a claim under this warranty, an authorized repairer may need to attend your premises to
inspect the Escea product. We may charge you a service call fee if a repairer will be required to travel more than
30 miles from the nearest service centre to your location. You may obtain details on the location of service
centres and service call fees by visiting the distributor website or calling distributor customer care line.

www.escea.com