Escea SMART HEAT User manual

User Guide
SMART HEAT

2
Contents
Welcome to Smart Heat Page 3
Smart Heat Features Page 3
Connecting to Smart Heat Page 4
How to Use Smart Heat - Locally/Home network Page 12
How to Use Smart Heat - Remotely/Using Data Page 14
Network Cable Alternatives Page 16
Troubleshooting Page 18
Frequently Asked Questions Page 19
Contact Us Page 24

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Welcome to Smart Heat
Escea’s Smart Heat system enables you to connect each Escea
fireplace in your home to your Smartphone. Once your fire is
connected to your modem via ethernet cable, and you have
downloaded the Android or iOS App, you will have the ability to
control your fireplace’s settings and temperature. You can also log
onto the Smart Heat website to view and control your fire’s settings.
Smart Heat is available with all DS, DX, DL, DF and KS Series gas
fireplaces and the app is available for download from both the Apple
App Store and Google Play.
Smart Heat Features
Below is an easy to use guide to show you which features are
available to you when you use the Smart Heat App locally (home
network) or remotely (external network), or when you use the Smart
Heat website.
Turn
the
fire
On/Off
Adjust room
temperature
See the
current
temperature
Activate
timer 1
& 2
Edit
timers
Control
multiple
fires
Turn
effect
only
on/off
Turn
fan
boost
on/off
App -
Locally/Home
network
✔
✔
✔
✔
•
✔
✔
✔
App -
Remotely/On
data
✔
✔
✔
•
•
✔
•
•
Smart Heat
website
✔
•
✔
•
•
✔
•
•

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Connecting to Smart Heat
Before you begin, you will need;
•Escea Smart Heat capable indoor gas fireplace –DS, DX, DL DF
and KS series.
•CAT5 network cable 10m. This is automatically supplied with
DS, DX and KS Series. It is available for purchase from Escea or a
third-party retailer if you have a DF and DL Series. These cables
can also be made by an electrician.
•Internet modem or router.
Note: If the 10m long ethernet cable is not suitable to your requirements, you may
purchase an Ethernet Over Powerline Kit or Ethernet to Wifi adapter. For more
information, please see page 16.
Step 1: Connect your fireplace to your internet/modem
In order for you to be able to enjoy the convenience of Escea’s Smart
Heat control with your phone, the fireplace must be connected to
your internet modem or router. Make sure that when your fireplace
is installed an ethernet cable runs from your new fire, back to your
modem.

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The modem, handheld remote and fireplace must all be active in
order for Smart Heat to function correctly. It is important that your
fire’s handheld remote remains within communication range (5
meters) to the fire.
Note: Do NOT plug the ethernet cable into the “WAN” port. This is a similar port but is
usually a different colour and off on its own.
Step 2: Find your serial & pin number
Remove the battery cover from your remote handset, remove the
batteries, and write down the serial number and PIN number that is
written underneath.
The serial number is the 5 or 6 digit number
written on the top and the 4 digit PIN number
is the one written on the bottom. You will
require both these numbers to log into your
fire on the App.
The Example shown is…
Serial number: 60003
PIN number: 7248

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Step 3: Setup the smart phone App
•Download the “Escea Gas Fireplace Remote”
app from the App Store or Google Play.
•Start the Escea App. Make certain that you are
connected to the same Wifi network as the fire.
Step 4: Connect to your fireplace locally
Connecting locally gives you access on your ‘home network’, which
means you can now use your phone as a fireplace remote at home.
Note: It is important that your fire’s handheld remote remains within
communication range (5 meters) to the fire.
Connect locally - Apple
•Once the App has opened, tap the “+”
button in the top right-hand corner.
•If everything is connected and
working correctly, you will see
the serial number of your
fireplace listed. Select the fire
and then enter the name for
your fire. Enter the 4-digit PIN
number. Click “Add”.

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•Now when you open the app you will see
your connected fire. It will say “Local”
underneath the fire’s name.
Connect locally - Android
•Open the App. Tap “Add
fireplace”. If everything is
connected and working
correctly then you will see the
serial number of your
fireplace. Select it and then
enter a name for your fire.
Enter the 4-digit PIN number.
Click “Add”.
•Now when you open the app you will see
your connected fire.

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Step 5: Connect to your fireplace remotely
The second part of setting up your Smart Heat App is connecting
remotely. This allows you to control your fireplace when away from
the home network. This is handy for when you are ‘out and about’.
For example, when you are on your way home from work and want
to make the house toasty before you arrive home.
Create your online account
•Open your internet browser and go to
http://smartheat.escea.com
•Click “Register”.
•Create a username and password. We recommend that your
username is an email address so that it is easily
remembered. Write down your log in details at the front of
this guide as you will need them when you setup the App.
•Once you have registered an account, sign into your account
and select “Add your fireplace”.

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•Enter your fire’s serial and PIN number and click “Add fire”. If
you get an error message, please go to the Troubleshooting
section of this guide.
•Chose a name for your fire and click “Save”.
•Your fire will now show on the website home page and you will
be able to turn it on via the Smart Heat website and remotely
via the App.

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Connect remotely - Apple
•Ensure you have your phone data turned on and you are not
connected to a Wifi network (e.g Work Wifi)
•Open the App. You will see your fire, but
the status will say “unavailable”. Below
that, you will see “Connect Account”. Tap
this.
OR
Tap the settings “cog”.
•Log in with the username and password
you created for your online account. You
will need to be logged in if you want to
access the fire remotely.
•You will now see your fire and the status
will now say “Remote”. Tap on the fire’s
name to access the remote settings.

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Connect remotely - Android
•Ensure you have your phone data turned on and you are not
connected to a Wifi network (e.g Work Wifi).
•Open the App and tap “Remote Fires”.
Log in with the username and password
you created for your online account.
•You will now see your fire. Tap on the fire’s
name to access the remote settings.
Alternatively, if you are finished, tap
“Done”.
Use the below checklist to help ensure that you have correctly set up
the Smart Heat App.
Your fire is connected to the modem via CAT5 ethernet cable
Both the fire and modem have power and are operational
You have registered your account at
http://smartheat.escea.com
You have connected your fire and the App locally
You have connected you fire and the App remotely

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How to use Smart Heat: Locally/Home network
Use locally - Apple
•Ensure you have your phone connected to the same Wifi home
network that the fire is connected to.
•Open the App. The App will automatically
recognise that the fire is local. Tap the fire’s
name to access the fire’s features.
•To turn the fire on, move the slider for the “fireplace status”
to “ON”. You will see a message display as the fire begins its
ignition sequence.
•The screen will refresh to show that the fire is on. You will now
be able to activate the fire’s functions: change temperature,
turn on/off flame effect, fan boost and timers. To turn off the
fire, repeat the above step.

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Use locally - Android
•Ensure you have your phone connected to the same Wifi home
network that the fire is connected to.
•Open the app and tap on the fire’s name to
access the fire’s settings.
•To turn the fire on, move the slider for the
“fireplace status” to “ON”. You will see a
message display.
•The screen will refresh to show that the fire is on. You will now
be able to activate the fire’s functions: change temperature,
turn on/off flame effect, fan boost and timers. To turn off the
fire, repeat the above step.

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How to use Smart Heat: Remotely/Using Data
Use remotely –Apple
•Ensure you have your phone data turned on and you are not
connected to a Wifi network (e.g Work Wifi).
•Open the App. Remember, you will need be logged in if you
want to access the fire remotely (via the settings “cog”).
•You will now see your fire. The App will
automatically recognise that the fire is
remote. Tap on the fire’s name to access
the remote settings.
•To turn the fire on, move the slider
for the “fireplace status” to “ON” then tap
“Send”.
You will know the message has been sent
because the word “Send” has been
greyed out and is no longer a button.
Adjust the temperature by tapping the up and down button
and then tap “Send”.

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Use remotely - Android
•Ensure you have your phone data turned on and you are not
connected to a Wifi network (e.g Work Wifi).
•Open the App and tap “Remote
Fires”. Log in with the username
and password you created for
your online account.
•You will now see your fire. Tap on
the fire’s name to access the
remote settings.
•To turn the fire on, move the
slider for the “fireplace status” to
“ON” then tap “Send”.
Adjust to the temperature with
the up or down arrows then tap
“Send”. Press the “Home” button
to exit.

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Network Cable Alternatives
Ethernet Over Powerline Kit
Getting the 10m long network cable from the modem/router to the
fire may not be feasible due to the physical location of the modem
compared to the fire. The network cable running from the fire can be
connected to a powerline adaptor cube which will need to be
plugged in nearby. It is then paired to a second cube located near to
the area where the modem is installed.
The powerline cubes create an ethernet connection between them
by using the 230-volt power cable already installed in a house or
building. The product available is rated to a maximum of about
300metres between the two cubes (other products may vary).
Contact Escea technical team for more information on the Ethernet
Over Powerline Kit. It is available for purchase via your retailer or
Escea.
Wireless
modem/router
D series Gas Fireplace
Ethernet Cable

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Troubleshooting
Basic troubleshooting tips if the app will not communicate with the
fire:
•Turn your fire off at the wall/isolate the power.
•Turn your modem off and switch if you have one. Wait 1
minute and then turn everything back on.
•Check the ethernet cable is plugged in properly; one end to the
modem and the other to your fire.
•Try another port on the modem that the ethernet cable is
plugged into. If there are activity lights, ensure they light up.
•Check the connection to the modem is up and running by
connecting to the fireplace with your smartphone app. Make
sure your phone is on the same wifi network as the fire.
•Delete the fire from the App.
•Logout from the App, then log back in.
•Uninstall and reinstall the Smart Heat App onto your phone.
•Ensure your remote has new, good quality batteries. This is
because the remote needs to be fully powered in order for the
fire to remain lit.
If you have followed the above steps and are still having trouble, you
can contact Technical Support at the following:
Free phone New Zealand: 0800 17 3000
Free phone Eastern Australia: 1800 460 832
Free phone Western Australia: 1800 730 140
Email: [email protected]m

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Frequently Asked Questions
My fire is being installed now; what should I do if I’m unsure if I
want to use Smart Heat?
•When your fire is installed, it is a good idea to ask your installer
to connect the ethernet cable to your fire and then run the
cable to a location where it can be accessed later.
How do I get a Network / ethernet cable?
•A Network or CAT5 ethernet cable comes automatically with
the DS & DX Series fires. You need to purchase one separately
for a DL or DF Series. These can be purchased from Escea or via
your retailer at the time that you order your fire. Alternatively,
if you or your installer supplies an ethernet cable, it needs to be
CAT5 (cross-over capable) and wired in type A or B matching
configuration at both ends.
Where does the ethernet cable plug in at the fire?
•The ethernet cable either plugs directly into the electronic tray
of the fire, or a special port on the chassis on the fire. Your
installer/electrician needs to refer to the installation manual
supplied with the fire. The installation manuals are also
available online at http://www.escea.com

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Where will I find the serial and pin number?
•Under the batteries in the remote. Call Escea if you require
assistance.
What do I do if there is no serial number under the batteries in my
remote?
•Occasionally your remote may have been replaced and a serial
number will not be available. In this case, open the App and
press
the “+” for Apple, or “Add fireplace” from Android. This will
search for the fires connected to the modem and a serial
number will be displayed. You will need to phone Escea for the
PIN number in order to proceed.
If I use Smartheat, do I still need the handheld remote?
•Yes. Your remote needs to remain in communication range
with the fire. The fire and the remote constantly “talk”.
How do I change my password?
•Go to https://smartheat.escea.com/reset.php
•Enter the email address that you registered your account with.
•A temporary password will be sent to you and remember to
check your junk mail.
•You can then Log in and change your password via “change
settings”.
•Contact Escea if you require assistance.

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Why can’t I see the fire on my app when my phone is on wifi?
•Ensure your fire is turned on at the wall/has power supply
•Ensure the ethernet cable is correctly connected to your fire
and modem.
•Ensure your remote is positioned within 5m of the fire and has
good batteries installed.
Why can’t I connect to my fire remotely when I am out of the
house?
•The signal for the App to work is either not being sent from the
fire itself, or the signal is being blocked by the modem.
•Ensure you have added your fire to your account at
http://smartheat.escea.com
•Check you are logged in on the App.
•Ensure your phone is on data and not on a Wifi network.
•Contact Escea if you require further assistance.