ESI 48-Key Feature Phone User manual

ESI Feature Phone
User’s Guide
FOR

WITH Integrated Answering Machine
0450-0484
Rev. E
Visit http://www.esiusers.com for up-to-date help.

About ESI
ESI (Estech Systems, Inc.) is a privately held corporation based in Plano, Texas. Founded in 1987, ESI
designs and builds innovative telecommunications products for businesses like yours. Because of their
powerful combination of value and features, ESI products are consistently recognized by industry
publications and leaders.
Copyright © 2005 ESI (Estech Systems, Inc.).
IVX is a registered trademark, and Esi-Dex, Integrated Answering Machine, Quick Groups, Quick Moves, Virtual Mailbox Key,
AutoPage, Quick Page and Verbal User Guide are trademarks, of ESI. CompactFlash is a registered trademark of SanDisk
Corporation. Act! is a registered trademark of Symantec Corporation. Goldmine is a trademark of Goldmine Software Corporation.
Microsoft, Windows, NT and Outlook are registered trademarks of Microsoft Corporation. Panasonic and DBS are registered
trademarks of Matsushita Electric Corporation of America.
Information contained herein is subject to change without notice.
ESI products are protected by various U.S. Patents, granted and pending.
ESI is an ISO 9001-certified company. Visit ESI on the Web at www.esi-estech.com.

Table of contents
Introduction...............................................................................................................................................................A.1
What it covers...............................................................................................................................................................................................A.1
How it’s arranged .........................................................................................................................................................................................A.1
48-Key Feature Phone ................................................................................................................................................................................A.2
24-Key Feature Phone ................................................................................................................................................................................A.4
12-Key Feature Phone ................................................................................................................................................................................A.5
Connecting your ESI phone........................................................................................................................................................................A.6
Help mode (Verbal User’s Guide)...........................................................................................................................B.1
User programming: An introduction......................................................................................................................C.1
User programming menu ............................................................................................................................................................................C.1
Integrated Answering Machine operation.............................................................................................................D.1
Introduction ...................................................................................................................................................................................................D.1
Greetings.......................................................................................................................................................................................................D.1
Leaving messages . . ..................................................................................................................................................................................D.2
Off-premises “reach me”..............................................................................................................................................................................D.2
Message retrieval.........................................................................................................................................................................................D.2
Off-premises message delivery ..................................................................................................................................................................D.5
Message Recycle Bin (un-delete)...............................................................................................................................................................D.6
Status Indicator lamp ...................................................................................................................................................................................D.6
ESI Feature Phone operation..................................................................................................................................E.1
Display...........................................................................................................................................................................................................E.1
Caller ID ........................................................................................................................................................................................................E.1
Keys...............................................................................................................................................................................................................E.1
Dial tone........................................................................................................................................................................................................E.3
Basic phone use...........................................................................................................................................................................................E.3
Direct station selection.................................................................................................................................................................................E.4
Transferring an outside call . . ....................................................................................................................................................................E.5
Conferencecalling .......................................................................................................................................................................................E.6
Call forwarding..............................................................................................................................................................................................E.6
Call waiting....................................................................................................................................................................................................E.7
Hold/exclusive hold operation .....................................................................................................................................................................E.8
Paging.........................................................................................................................................................................................................E.10
Call pickup...................................................................................................................................................................................................E.10
Optional feature..........................................................................................................................................................................................E.10
Special keys..............................................................................................................................................................F.1
FLASH, REDIAL, RELEASE......................................................................................................................................................................F.1
Esi-Dex..........................................................................................................................................................................................................F.2
Override ring.................................................................................................................................................................................................F.9
Message monitor mode (live call screening) ...........................................................................................................................................F.10
Greeting reminder......................................................................................................................................................................................F.10
Headset operation......................................................................................................................................................................................F.10
Outside dial tone preference.....................................................................................................................................................................F.11
Line keys.....................................................................................................................................................................................................F.11
Optional features........................................................................................................................................................................................F.12
Analog stations........................................................................................................................................................ G.1
Placing calls.................................................................................................................................................................................................G.1
Transferring calls.........................................................................................................................................................................................G.1
Call forwarding.............................................................................................................................................................................................G.2
Call waiting...................................................................................................................................................................................................G.2
Call hold .......................................................................................................................................................................................................G.2
Paging..........................................................................................................................................................................................................G.2
Call pick-up..................................................................................................................................................................................................G.3
Voice mail operation from an analog station.............................................................................................................................................G.3
Analog station programming......................................................................................................................................................................G.5
Select greeting (Master Station user only)................................................................................................................................................G.5
Password.....................................................................................................................................................................................................G.5
Off-premises message delivery .................................................................................................................................................................G.6
Message Recycle Bin (un-delete)..............................................................................................................................................................G.7

(This page included for pagination purposes only.)

User’s Guide Introduction
A.1
Introduction
Accessing the rich ESI feature set is simple and easy through the straightforward design of ESI Feature
Phones. Each feature has been designed for ease of use while providing capabilities needed in an
advanced business phone.As for the IVX S-Class phone system itself, its Integrated Answering
Machine™functions like a traditional answering machine but with additional,special features.
You’ll be able to learn many of the features simply by using your phone; and this User’s Guide will
introduce you to the wide variety of features offered by your ESI phone system and how to use your
phone effectively to achieve maximum benefits.
What it covers
• 48-Key Feature Phone
• 24-Key Feature Phone
• 12-Key Feature Phone
• 60-Key Expansion Console (for use with only the 48-Key Feature Phone)
How it’s arranged
• Section A— Introduction and Phone Illustrations
• Section B — User help
• Section C — User programming
• Section D — Integrated Answering Machine operation
• Section E — Phone operation
• Section F — Special keys and features
• Section G — Analog Stations
• Index

Introduction User’s Guide
A.2
48-Key Feature Phone
The 48-Key Feature Phone has a variety of programmable and built-in features. Additionally, it
supports the optional 60-Key Expansion Console.The 48-Key Feature Phone’s built-in voice mail
features and voice prompts make it easy to program and use.
Hint: On any of these phone varieties (including the 60-Key Expansion Console), you can perform direct
programming by holding down a programmable feature key for at least two seconds (similar to how you
mightprogram a car radio button). This isn’t applicable to the fixed feature keys which, as their name
implies, are already programmed.
3-line, 56-character display
ESI-DEX
feature key
(pg. F.2)
PROGRAM
feature key
(pg. C.2)
Volume/scroll keys
(pg. E.2)
30 programmable
feature keys
(pg. C.2)
Microphone for
built-in speakerphone
Fixed feature keys
(pg. E.1)
Status indicator
lamp (pg. D.6)
VOICE MAIL
key (pg. D.1)
HELP key for
access to Verbal
User Guide
and tutorial
(pg. B.1)
RECORD key
Context-specific
key to select
displayed options
PAGE key
(pg.E.10)
P/UP
(pickup) key
(pg. E.10)
Speaker

User’s Guide Introduction
A.3
Optional 60-Key Expansion Console for use with the 48-Key Feature Phone
The 60-Key Expansion Console adds 60 more programmable feature keys to your 48-Key Feature Phone.
You program the Expansion Console’s keys just as you do the programmable feature keys on your ESI
Feature Phone, using either direct or traditional programming (see pages C.2).
Note: Only one key can exist perextension, feature or operation. If you program a second key for the same
extension, feature or operation, this automatically erases the first key so programmed, thus making it
available for a new extension, feature oroperation.
Hint: You may find iteasier to write in the names on the overlay before you program the keys and attach the
overlay to the Console.
Hint: On any of these phone varieties (including the 60-Key Expansion Console), you can perform direct
programming by holding down a programmable feature key for at least two seconds (similar to how you
mightprogram a car radio button). This isn’t applicable to the fixed feature keys which, as their name
implies, are already programmed.
60 programmable
feature keys
(pg. C.2)
in two banks
of 30 each

Introduction User’s Guide
A.4
24-Key Feature Phone
The 24-Key Feature Phone has a variety of programmable and built-in features. The 24-Key Feature
Phone’s built-in voice mail features and voice prompts make it easy to program and use.
Hint: You can perform direct programming by holding down a programmable feature key forat least two
seconds (similarto how you mightprogram a carradio button).This isn’t applicable to the fixed feature
keys which, as their name implies, are already programmed.
2-line, 32-character display
ESI-DEX feature key
(pg. F.2)
PROG/HELP
feature key
for phone programming
as well as access
to Verbal User’s Guide
and tutorial (pg. B.1)
Volume/scroll keys (pg. E.2)
12 programmable feature keys
(pg. C.2)
Microphone for
built-in speakerphone
Speaker
Fxed feature keys
(pg. E.1)
VOICE MAIL feature key
(pg. D.1)
RECORD fixed feature key
Status indicator light (pg. D.6)
PAGE key (pg. E.10)
P/UP (pickup) key
(pg. E.10)

User’s Guide Introduction
A.5
12-Key Feature Phone
The 12-Key Feature Phone includes the basic, most commonly used phone features.
Note: Certain special features, including Esi-Dex (see “Special keys,” pages F.1–F.13), are not available on
the 12-Key Feature Phone.
Important: A VOICE MAIL key, CONFERENCE key, and MUTE/DND key must be set on one of the nine
programmable feature keys to utilize those features.
Hint: You can perform direct programming by holding down a programmable feature key forat least two
seconds (similarto how you mightprogram a carradio button).This isn’t applicable to the fixed feature
keys which, as their name implies, are already programmed.
1-line,
16-character display
Volume/scroll keys (pg. E.2)
9 programmable
feature keys
Speaker
Fixed feature keys
PAGE key (pg. E.10)
P/UP (pickup) key
(pg. E.10)
PROG/HELP
combo fixed feature key
for phone programming
as well as access
to Verbal User’s Guide
and tutorial

Introduction User’s Guide
A.6
Connecting your ESI phone
Use the diagram (below) to connect your ESI phone. Each diagram represents the panel on the
phone’s underside.
Note: The “Top of phone” and “Bottom of phone” references in this diagram shows the correct vertical
orientation of the phone — i.e., the part with the display is the top.
12-Key Feature Phone
24-Key Feature Phone
• Connects like a basic phone.
• Handset plugs into right-side jack.
• Line cord plugs into left-side jack.
48-Key Digital Feature Phone
In addition to how the 24-Key Feature Phone connects
to the handset and line cord, note the following:
• Headset jack.1
• TAPI version includes a cable for connecting to your
PC’s serial port.
• 60-Key Expansion Console cable (included with each
Console) uses standard RJ-11 telephone connectors.
Note: Use the wall mount hook (located under the handset) when the phone is in the furthest upright position.
1If shipped after March 1, 2004.
Line cord
to wall
Handset
Line cord
to wall
(TAPI)
To PC
To 60-Key
Console
Handset
[Headset
jack]