ESI ePhone8 User manual

Call History
The ePhone8 can store up to 1000 call records. The user can view call history by
doing the following:
1. Press the Call Log key at the bottom of the home screen.
2. View All Calls, Incoming Calls, Outgoing Calls, Missed Calls, or Forward Calls by
pressing the appropriate icon.
Recording
The ePhone8 supports call recording via local and network storage. Requires USB
drive to be installed on the back of the ePhone8 for local recording.
1. While on an active call, press the Record icon .
2. To stop recording, press the Record icon again or hang up.
Redial
The last incoming call can be redialed by pressing the Redial key or a DSS Soft
key that has been programmed as a redial key.
Phonebook
The ePhone8 can store up to 2000 contact records.
Access Phonebook:
1. Press the Contacts icon at the bottom of the home screen. You can use the
search feature to narrow down the contacts.
2. Press the desired Contact and the phone will dial the contact.
Add new entry:
1. Press the Contacts icon at the bottom of the home screen.
2. Press the Add icon (plus sign).
3. Enter the contact’s information.
4. Press the check mark to save the contact.
Edit entry:
1. From the contacts screen, tap the information icon to the right of the contact.
2. Tap Edit .
3. Tap Save
Intercom
To send a quick announcement to someone without ringing their phone, press the
pre-programmed Intercom DSS key, enter the extension that you want to call and
press #. If the other user’s phone is idle, it will auto-answer via the speakerphone.
Intercom applies only to internal calls made from ESI eSIP and eCloud phones.
Enabling Wi-Fi
The ePhone8 will not connect to Wi-Fi if it has internet via the Ethernet cable.
1. Swipe down from the top of the screen with your finger. A new window will be
dragged open.
3. Long press the Wi-Fi symbol to open Wi-Fi settings.
4. In Wi-Fi Settings, tap the slider switch to enable Wi-Fi. The ePhone8 will search
for wireless networks automatically and present them in a list.
5. Select a wireless network from the list, enter password and tap CONNECT.
A Wi-Fi status indicator will appear in the top right corner of the home screen.
Personalizing your ePhone8
Programming Feature / DSS keys from the phone
1. From the home screen, press the Unfold soft key and long press an available key.
Or go to Phone Settings > Key > SoftDssKey and select a key to program.
2. Depending on the key type selected, enter one or more of the following: Value, Title,
Type, Subtype, Line, Pickup Number, Media, Codec.
3. Tap the checkmark to save.
Programming a Speed Dial key
A speed dial key can be programmed for numbers that you dial most often.
1. From the home screen, press the Unfold soft key and long press an available key.
Or go to Phone Settings > Key > SoftDssKey and select a key to program.
2. Enter Value, which is the phone number or extension.
3. Enter Title. This can be a name, a number. It does not matter.
4. Enter Type as Memory Key.
5. Enter Subtype as Speed Dial.
6. Select a Line, if necessary. This is the line the system will use to dial out.
7. Select a Media type, if necessary.
8. Tap the checkmark to save.
Programming Feature/DSS keys from the Console
For eSIP systems, use eMobile Desktop. For eCloud systems, use eConsole.
Voice mailbox options
You can change your greetings, record your name and change the password for your
voicemail.
1. Access your voice mailbox by pressing the voicemail key, or by dialing *2# for eSIP,
or by dialing *97# for eCloud.
2. Enter your password and press #. The system will state the number of messages.
Reference the chart below for mailbox options.
eSIP eCloud Function
Dial 0 -Mailbox Options
Dial 0, then 1 -Record your Unavailable Message
Dial 0, then 2 -Record your Busy Message
Dial 0, then 3 Dial 5, then 2 Record your Name
Dial 0, then 4 -Record your Temporary Greeting
Dial 0, then 5 Dial 5, then 1 Change your Password
Dial
*
Dial #Return to the Main Menu
- Dial 6 Change Greeting
-Dial 1 Dial 1 For New Messages
- Dial 2 For Old Messages
- Dial 3 To Send Messages
- Dial 4 Set Call Forwarding
- Dial 7 Recover a deleted Message
Getting Started with the
ESI ePhone8
TM
for
ESI eSIP
TM
&
ESI eCloud PBX
TM
Copyright © 2020, Estech Systems, Inc. (ESI). ESI systems are protected by various
US patents, granted and pending. For more information on ESI and its products, visit
www.esi-estech.com.
0455-0279 Rev B
Note: The Missed Calls icon will appear on the home screen and the
Call Log key will show the number of missed calls.
Note: Check back of ePhone8 to determine if you are on eSIP or eCloud.
If first five digits of serial number is 00949, system is eSIP.
If first five digits of serial number is 00952, system is eCloud.

Welcome to the ESI ePhone8™
Soft keys
Dialing Options
Message Waiting Indicator
(MWI)
DND (Do Not Disturb)
Contacts
Call Log (Call History)
Phone Settings
Apps
Phone Keys
Mute
Messages / Voicemail
Headset
Hold
Redial
Lock Keypad
Handsfree Speaker
Volume up / down
Getting Started
Placing a call
1. Lift the handset, or press Speaker key, or press Headset key.
2. Enter the phone number and press #to dial the number.
3. To end the call, hang up the handset, or press the speaker key, or press the
headset key, or press the End key.
Steps 1 and 2 can be reversed.
Answering a call
•Lift the handset, or press the Speaker key, or press the Headset key, or press the
Answer soft key .
•If auto-answer is enabled, an internal call will automatically connect to the
ePhone8 through the handsfree speaker.
Adjust Phone Preferences
Press the Phone Settings icon at the bottom of the home screen. From there, you can
adjust sound settings, video settings, call settings, program keys and more.
Hold
While on an active call, press the Hold key or programmed Hold soft key. To return to
the held call, press the Resume key.
Connecting to a second inbound call
If you receive a second call while on an active call, the display will split and you will
hear a beep, indicating a new incoming call.
1. Press the second incoming call and the Answer key. The first caller will be put on
hold automatically and the second call will become the active call.
2. To return to the previous call, press the End Call key then the Hold symbol
and the ePhone8 will switch back to the first caller.
You can also switch between callers by pressing the caller on screen. If a caller hangs
up the ePhone8 will automatically switch to the call on hold.
Call Transfer
Supervised Transfer: While on an active call, press the Transfer key on screen, or
press the transfer soft key if programmed, dial the number to which you want to transfer
the call, wait for the other party to answer, press the transfer key again, then hang up.
Blind Transfer: Press transfer, dial the number, press transfer again and hang up.
Key System Features
Some features mentioned herein may need to be assigned to a programmable feature /
DSS key. For more details, consult your System Administrator.
Three-way Conference
1. Call the first participant of the conference call. When the participant answers, press
the Conference key on screen, or press the conference feature key if programmed.
The first caller is put on hold.
2. Call the second participant and, when they answer, press the Conference key
again. This will join all three participants.
3. To end the conference call, hang up or press the End key .
Call Forwarding
Call Forward allows calls to be forwarded always, when busy and when not answered.
1. Long press an available DSS Soft key. Set key Type as Key Event and set Subtype
as Call Forward. Tap the check mark on the left of the screen to save.
2. Tap the Call Forward DSS key, which will take you to call forward settings. Tap the
slider switch to enable call forwarding and set a number to which to forward a call.
Once enabled, the Call Forward icon will appear in the top left corner of the display.
3. To disable, tap the Call Forward DSS key and tap the slider switch again to turn off
Call Forwarding.
Call Park
Call Park places a call on hold and can be picked up by any phone on the system.
•Press the Park DSS soft key to park the call. An announcement will state where
the call is parked (i.e. 10, 11, etc).
•To retrieve the parked call, dial the park number followed by # (i.e. 10#, 11#).
Mute
While on a call, press the Mute key to disable outbound audio. The Mute key and the
mute icon on the screen will turn red to indicate that Mute is enabled.To disable, press
the Mute key again. Mute will automatically be disabled when the call is terminated.
Do Not Disturb (DND)
When the phone is idle, DND can be enabled by the following two methods:
•Press the DND icon at the bottom of the home screen.
•Go to Phone Settings > DND, enable DND and set the DND timer.
Having the phone in DND sends incoming calls directly to voicemail. The DND soft key
will turn red and a DND icon will appear in the upper left corner of the screen.
Voice Mail / Messages
New messages will be displayed on the MWI icon and a Message icon will
appear at the top left corner of the home screen.
1. To access voice messages, press the Messages / Voicemail key, or press the MWI
soft key at the bottom of the home screen, or press the MWI DSS soft key if
programmed.
2. At the prompt, enter password and press #. The system will tell you how many
messages you have.
3. To listen to the new message, press 1.
4. After listening to the message, follow the prompts to repeat, forward, delete, reply,
hear the next message, or save the message, or simply hang up.
Call Queue
A call queue is created during system programming. While on an active call, press the
Transfer soft key, then press the Call Queue DSS key to place the call into queue.
See your admin for queue delivery options.
Agent Login/Logout
This feature allows an agent to log into and out of an Automatic Call Distribution (ACD)
queue to manage incoming calls.
•To log in, press the pre-programmed Agent DSS key, enter relevant information,
and then tap Logon.
•To log out, press the pre-programmed Agent DSS key again then tap Logoff.
Busy Lamp Field (BLF) Status Indicator
The programmable feature keys can be programmed to show the status of another user.
1. From the home screen, press the Unfold soft key and long press an available key. Or
go to Phone Settings > Key > SoftDssKey and select a key to program.
2. Enter Value, which is the phone number or extension.
3. Enter Title. This can be a name, a number. It does not matter.@ro
4. Enter Type as Memory Key.
5. Enter Subtype as Presence.
6. Enter a Pickup Number to be able to answer a call ringing at that extension. Consult
your system admin, as this is different between eSIP and eCloud.
7. Select a Line, if necessary. This will allow you to answer a line that is ringing to
another phone.
8. Select a Media type, if necessary.
9. Tap the checkmark to save.
When the phone is idle, the
Home Screen shows
date/time & new voice mail
message counts.
There are 6 programmable feature keys on the
right side of the screen. The Unfold key in the
lower right corner reveals 4 pages of 28 keys for a
total of 112 more programmable keys.
The keys along the
bottom of the screen are
fixed Soft keys.
OK key Navigation keys