ESI 60 Business Phone User manual

Using voice mail
If you have new messages, your display will show the number of
new and old messages in your mailbox.
Retrieving messages from your station
1. Press VOICE MAIL.
2. When prompted, enter your password (if required): _____ #
The default password is 0(meaning, no password required).
The phone’s lower display will update to display the first eight
voice mail messages. Each new voice mail message will appear
with the word NEW in inverted text. You can use the scroll keys
(and ), below the lower display, to see the next eight voice
mail messages (and so on).
To play a message, press the programmable feature key
immediately to the left of the message. During playback, the
display will show the originator of the message, the duration
of the message, whether it’s new or old, and the time/date of
the message. (To see only this detailed information without
playing back the message, press the programmable feature key
immediately to the right of the message.)
To hear the next voice mail message in the list, press the
programmable feature key to the left of that message.
You can press any of the following keys anytime during the
message or during the prompt following the message.
1Pause — Pauses playback for one minute or until pressed again.
2Time/date to number — Toggles the upper display between
the time/date and the Caller ID number (if available).
3Reply — To automatically reply to a message from another
user (within the system). Begin recording your reply at the
tone; press 1to stop. You will then be returned to the original
message for further action.
4Rewind — Rewinds playback four seconds for each time you
press it during message playback. If pressed after the message
has finished, returns you to the message’s beginning.
5Fast forward — Advances playback four seconds each time
you press it.
6Copy — Copies a copy of the message to another user’s
mailbox or to a Quick Group. If you wish to add an
introduction, press 1when prompted. The phone system will
respond with the mailbox greeting and record tone. When
you’ve finished your recording, press 1to stop.
7Delete — Deletes the message.
9Save — Saves the message. It will be played as an old
message the next time messages are retrieved.
Note: 9 9 saves the message as a new message.
Hang up when finished. (If you hang up while a message is
playing back, the message will remain a “new” message.)
Retrieving messages from a remote location
1. At the main greeting, either press and enter your mailbox
number: ___________ or have the operator transfer you
by pressing VOICE MAIL and then , and entering your
mailbox number.
2. When prompted, enter your password (if required): _____ #
The default password is 0(meaning, no password required).
The phone system will announce the number of new and old
messages and play the oldest new message.
The additional key functions listed below may be used from a
remote location:
2Hear time/date — Pauses the message, plays the time/date
of the message and then resumes playback.
5Access user programming — Lets you change the
personal greeting or password.
Note: Fast forward is not available from a remote location.
8Main greeting — Returns you to the main greeting.
0Operator — Transfers you to the operator.
#Leave a message In another mailbox — When prompted,
enter the user’s mailbox number.
To disconnect — Use before hanging up (if pressed during
playback of a message, the message will be saved).
Mailbox personal greetings
You can record up to three personal greetings (PROG/HELP 1),
and then change between them as desired.
Example: “Hi, this is Bill. I’m away from my desk or on the
phone. You may reach the operator by dialing 0
now; or leave me a detailed message and I’ll
respond to it promptly.”
Special features
Monitor mode
You can program your phone to allow hearing a message as it is
being left in your mailbox, for your selective interception.
Call forwarding
Press CFWD and then press a station key (or enter an
extension) to forward your call to that station. To disable call
forwarding, dial CFWD and hang up.
Message Recycle Bin (un-delete)
Your phone system stores your 10 most recently deleted
messages in a Message Recycle Bin (PROG/HELP 9) to allow
you to recover messages that may have been deleted in error.
Off-hook indicator/message light
The red message light, located at the right corner of the phone,
indicates three conditions. A phone that’s off-hook glows solid
red (first priority), continuously “flutters” when ringing (second
priority) and blinks when that station has new voice mail waiting
(third priority). The indicator will light according to the priority of
the condition.
Headset jack
Your phone is equipped with a headset jack (located on the
bottom of the phone). To use a headset, first assign 5 6 4 to a
programmable feature key, making it a headset key; then plug
the headset into the phone. To answer a call, press the headset
key you programmed (to release the call, press the headset key
again). You can still use the handset at any time; however, to
switch back to headset mode, you must press the programmed
headset key before placing the handset back in its cradle.
(For more details, see the User’s Guide.)
Using help mode
Your phone’s help mode is designed to help you learn about
phone features, how to use your phone, how to use voice mail,
and how to handle calls and messages (user tutorial). To access
one of these topics, press PROG/HELP and choose from the menu.
While programming a feature on your phone, you can press
PROG/HELP to hear a more detailed description of that feature.
The on-board user tutorial — PROG/HELP 0 — explains all aspects
of call and message handling in a logical, step-by-step manner.
Programming your phone
Setting your phone preferences
Press PROG/HELP to access programming, and then select
from the menu choices. During any programming step, you can
press PROG/HELP for a detailed description of the feature.
0 Help
1How to use the phone
2How to use voice mail
3Phone features
4User tutorial
1 Select personal greeting
1 Record
2 Delete
3 Hear
2 Programmable feature keys
3 Station options
1Call waiting
2Personal greeting reminder
4Dial tone preference
5Hands-free answer
6Monitor mode
4 Station audibles
1Station ring tone
2Station ring volume
3Message ring
5 Password
1 Enter
2 Delete
3 Hear
4Security level
6 External notification
7 Personal Call Routing
9 Message Recycle Bin
Note: Certain items shown in the menu above may not be
applicable to your specific ESI system. Consult your
System Administrator for more information.
Programmable feature keys
There are two methods for programming your phone:
• Direct programming — Select the key you want to program,
and hold it down for at least two seconds. This not only
initiates programming but also lets you immediately program
that specific key.
• Traditional programming — Press PROG/HELP. The Verbal
User Guide will speak to you, walking you through the full
menu, during which you can choose the appropriate option.
The programmable feature keys can be programmed as:
• Line keys — If programmed with a two-digit line number, the
key will become a line key providing lamp information and
outside line access.
• Station keys — If programmed with a three- or four-digit
extension number, the key will provide station lamp status and
direct station access and transfer.
• Speed-dial keys — Can be used for automatic dialing of
frequently called outside numbers. Enter the line access code
(9, 8, or 7) plus the phone number.
• Additional-feature keys — Depending on your system, these
may include day/night control, service observing, agent log-on,
system speed dial, personal greeting, etc. See the System
Administrator for assistance.
Once you have programmed a programmable feature key, the
default system name for the item (e.g., a person’s name for a
station key) will appear. You can customize that name (up to
10 characters in length) on a per-extension basis by using your
phone’s dialpad.

Special keys and their uses
RECORD
During a conversation, press RECORD to toggle (turn on/off)
live recording.
CONF
While on a call, press CONF and call someone else to add him/her
to a conference call among up to the maximum number of people
(counting you) that your ESI phone system allows in a conference.
CFWD
Press CFWD to forward all your calls to another station, a mailbox,
or an outside number.
FLASH/RDL
When the phone is in use, press FLASH/RDL to generate a flash
hook on the outside line or to toggle between calls waiting. When
the phone is idle, press FLASH/RDL to redial the last outside
number dialed. If you have Caller ID service, press FLASH/RDL
while listening to a voice mail message to automatically return
the call.
TRANSFER
Lets you transfer a call to a station for which you don’t have a
programmed station key. Press TRANSFER and then dial the
extension number.
MUTE/DND
During a conversation, press MUTE/DND to disable your
microphone. When your station is idle, press MUTE/DND to
toggle (turn on/off) do-not-disturb mode.
HOLD
Press to place a caller on hold for pick up at any station. To pick
up a held call, press HOLD. The display will show which outside
lines are holding calls, with the most recently held calls on the
right. Enter the appropriate line number — for example, 1 2 for
line 12 — to pick up the call.
To place a caller on exclusive hold — i.e., for pick up only
at your station — press HOLD for at least one second. The
display will show an “E” next to the outside line where the call is
on hold just for your station.
SPEAKER
Press SPEAKER for hands-free conversation.
RELEASE
Lets you drop a call without replacing the handset.
P/UP (Call pickup)
A call ringing at another station or group can be answered from
your station by pressing P/UP, then the appropriate blinking
station key or entering the extension number (e.g., P/UP 1 0 3 to
pick up a call on extension 103).
PAGE
To page through all available stations, press PAGE 0.
To page in only a programmed paging zone, press PAGE
and the one-digit paging zone designation (in a range of either
1–3or 1–9, depending upon your system; see the System
Administrator for assistance).
Using your phone
Answering a call
When your phone rings, lift handset or press SPEAKER. If your
station is set for hands-free answer, intercom calls will be
automatically output to your speaker.
Placing an outside call
Lift the handset, press an unlit line key or dial 9(or 8or 7) to be
assigned outside dial tone; or, without lifting the handset, dial 9
(or 8or 7) to be automatically connected to outside dial tone
through your speaker.
Placing an intercom call
Lift the handset and press a station key or dial the extension
number; or, without lifting the handset, press a station key to call
the station through your speaker. The station LEDs indicate:
Solid red = In use
“Winking” amber = Do-not-disturb (DND) mode
Solid green = Connected to you
Blinking red = Ringing from another call
Blinking green = Ringing from your call
Solid amber = Off-premises
Speed-dialing with Esi-Dex
You can select and auto-dial from three speed-dialing lists (or
Dexes): the System Dex; the Station User’s Dex; the Location
Dex (if you’re using Esi-Link); and a Personal Dex of names and
numbers you have either entered via keypad or captured via
Caller ID. (This data may also have been programmed by your
Installer or system Administrator.)
Press ESI-DEX (while your station is idle) and choose the
appropriate Dex from the display. Use the volume/scroll keys
(and ) to find the desired name. When it appears,
select DIAL.
Transferring a call to another station
While connected to an outside caller, press the unlit station key
for the person to receive the call (or press TRANSFER and dial
the extension number). To perform an unsupervised transfer,
hang up immediately. For a supervised transfer, wait until the
called person answers, announce the call, then hang up.
If, during a supervised transfer, the transferred-to person doesn’t
answer, press the station key again or press FLASH/RDL to
return to the original caller; or hang up to release the call to the
station’s mailbox.
If you call or transfer a call to a station in use (the station key
is solid red), the called person can handle your call as outlined in
the call waiting feature (see next column) — or decide not to take
your call, in which case it will forward to his/her mailbox.
Transferring a call directly to mailbox
To transfer an outside call to another user’s mailbox, press
VOICE MAIL and then TRANSFER, and then dial the extension
number. Even though you both will hear the personal greeting,
you can hang up at any time to release the call to the mailbox.
Transferring a call to the main menu
To transfer an outside call to the main menu, press VOICE MAIL
and hang up.
Leaving a message in another user’s mailbox
Press VOICE MAIL and then TRANSFER, and then dial the
extension number. If you press 1during the user’s personal
greeting, you will advance directly to the record tone.
To leave a message in several mailboxes (Quick Groups),
press VOICE MAIL and the appropriate station keys prior to the
record tone.
Initiating a conference call
While connected to a call, press CONF, call another station
or outside person, and then press CONF again. Repeat this
procedure to add another person (up to the maximum, including
you, that your ESI system allows) to the conference. Hang up to
disconnect all persons in the conference. If the newest added-on
person does not answer, press his/her station key again or press
FLASH/RDL to return to the original conferees.
Picking up a call at another station
If a call is ringing at another station (if it’s programmed into one
of your station keys, that key will be blinking red), that call can be
picked up at your station by pressing P/UP, then either pressing
the ringing station key or entering the extension number (e.g.,
P/UP 1 0 3 to pick up a call on extension 103).
Call waiting
If you receive another call while you’re already on a call and you
have activated call waiting (see “Programming your phone,”
elsewhere in this guide), you will hear a tone in your earpiece
and the second line of your display will indicate that a call is
waiting. You can ignore the call waiting (and it will be directed to
your mailbox), or you can toggle between the two callers by
pressing FLASH/RDL. To drop either call, press RELEASE and
you will be automatically connected to the other call (or hang up
while connected to the call to be dropped and your phone will
then ring with the other call).
Dialing 911
Dialing 911 from a local phone (i.e., not from a remotely installed
IP phone) places an emergency call and also notifies the system
operator via a spoken and displayed prompt.
Copyright © 2011 ESI (Estech Systems, Inc.). • 0450-1310 Rev. D
ESI 60
Phone Guide
For detailed user help,
visit www.esi-estech.com/users
0450-1310 Rev. D
Some features described herein either may not be available
or may not have been activated on your ESI system.
For more details, consult your System Administrator.