ESI IVX S-Class Operating and safety instructions

IVX S-Class
Product Overview
0450-0448
Rev.A
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About ESI
ESI (Estech Systems, Inc.) is a privately held corporation based in Plano, Texas. Founded in 1987, ESI
specializes in telephone systems for the small to mid-size business. Since its days as a small start-up,
ESI has enjoyed exceptional stability and growth while maintaining its dedication to small company
values — including the need to take care of the most important part of the equation: your business.
ESI pioneered the all-in-one telephone and voice mail system. The original IVX, introduced in 1996,
represented a radical breakthrough in system design: the inclusion of a full suite of features within a
single integrated telephone design.
Committed to excellence, ESI is an ISO-9001-certified company — assuring that quality is fundamental.
Copyright © 1999–2003 ESI (Estech Systems, Inc.).
Visit ESI on the Web at http://www.esi-estech.com.
IVX is a registered trademark, and Esi-Dex, Integrated Answering Machine, Quick Groups, Quick Moves, Virtual Mailbox Key,Auto
Page, Quick Page and Verbal User Guide are trademarks, of ESI. Other registered trade names mentioned herein are trademarks
of their respective owners. ESI phone systems are protected by U.S. Patent 6,067,349 and 6,252,944, and other patents pending.
Product details are subject to change without notice.

Table of contents
System overview..........................................................................................................................................................1
System features...........................................................................................................................................................3
Voice mail features...........................................................................................................................................................................................4
S-Class with IntegratedAnswering Machine™.............................................................................................................................................4
Auto attendant features...................................................................................................................................................................................4
Phone models ..............................................................................................................................................................5
Phone overlays................................................................................................................................................................................................5
48-Key Feature Phone....................................................................................................................................................................................6
24-Key Digital Feature Phone.........................................................................................................................................................................8
12-Key Digital Feature Phone.........................................................................................................................................................................9
System components..................................................................................................................................................10
Memory Module.............................................................................................................................................................................................10
System Cabinet..............................................................................................................................................................................................10
Main board......................................................................................................................................................................................................10
Port card option..............................................................................................................................................................................................10
Wall-mount transformer.................................................................................................................................................................................11
Connections ...................................................................................................................................................................................................11

(This page included for pagination purposes only.)

IVX S-Class Product Overview
System overview
The IVX S-Class system is designed for the small to mid-sized business with flexible voice mail needs
and moderate growth requirements. The IVX 42s comes with a four-line, eight digital station, and two
analog station configuration. It grows to as many as 12 CO lines, twenty-four digital stations and six
analog ports, and is ideally suited to handle the majority of small business growth requirements. Addi-
tionally, the IVX 42s offers different options for voice mail based on the needs of the customer.
For the active voice mail customer, a six channel, thirty-hour memory module provides the best combi-
nation of channels and message storage. For the less active user, a four channel, two-hour message
CompactFlash option is available. Any IVX 42s system can be upgraded to a six channel, thirty-hour
message storage by installing the six-channel memory module.
The Integrated Answering Machine™offers many of the same features as ESI’s award-winning systems
with voice mail, but is tailored for small businesses that need advanced answering machine capabilities.
There are three choices of digital feature phones available on the IVX S-Class. This means customers
can select the best choice of the available feature phones to best suit their needs.
The IVX S-Class offers the best combination of choices for the customers:
• Three different size configurations allowing a maximum or twelve CO lines and twenty-four digi-
tal stations
• Three options for messaging - two voice mail options or the IntegratedAnswering Machine™
• Three models of phone to match a customers unique requirements
The installer can program the system locally or remotely, through either a phone or one of ESI’s Win-
dows®-based applications — Esi-Access for you and Esi-Admin for theAdministrator. Either application
runs on a PC-compatible computer which is connected to the system: (a.) from another location, via the
built-in modem; or (b.) via a physical link to the system’s RS-232C serial port.
Message Storage Options
ESI offers IVX S-Class with different voice mail options or, for those not requiring voice mail, an Inte-
grated Answering Machine™.
Voice Mail
There are two IVX S-Class systems with ESI’s award-winning voice mail, including an automated atten-
dant and a dedicated mailbox for each station.
Choose an S-Class system with:
• Four available channels of voice mail and two hours of voice message storage
or
• Six available channels of voice mail and 30 hours of message storage
The automated attendant provides up to 18 branches that conveniently route callers to their desired
extensions or departments, or even destinations outside the system.
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IVX S-Class Product Overview
Integrated Answering Machine™
IVX S-Class with IntegratedAnswering Machine™ is tailored for businesses that do not require voice
mail but do require advanced answering machine capabilities. The system can simultaneously record
two messages using any of the available lines. Messages are accessible from any designated station,
and the provided 30 minutes will ensure you won’t soon run out of message storage space.
Many advanced features are available — such as live call screening, off-premises reach-me, external
message notification, and a Message Recycle Bin — from a single designated station.
When needed, upgrading to ESI’s full-featured voice mail is as easy as switching out the memory mod-
ule.
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IVX S-Class Product Overview
System features
The IVX S-Class Base system has a four-line, eight-station, two analog port configuration.
Impressive capacity — Handles up to 12 CO lines, up to 24 digital, and up to 6 analog stations.
ESI Feature Phones — Compact and stylish, yet rugged, the 48-Key Digital Feature Phone (also
available a TAPI model), and the 24-Key Digital Feature Phone both include a high-quality speaker-
phone, an informative multi-functional display, and a specially designed key layout with several
dedicated keys to minimize or eliminate the need to memorize codes. An expansion console is
available for the 48-Key Digital Feature Phone. ESI also offers the 12-Key Digital Feature Phone
with similar design and basic functions. (See page 5.)
Extensive help — ESI’s Verbal User Guide™uses spoken and displayed help prompts to help
everyone from the Installer through the Administrator down to the least experienced end user. Easily
accessible with one press of the HELP key. You may also go to for up to date
online help.
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www.esiivx.com
Intelligent Caller ID1— Allows one-touch automatic message return.
Live call recording2— Can record any conversation or personal memo along with moving or copy-
ing of any recording to another user’s voice mailbox (see “Voice mail features”).
Call waiting — Includes helpful display, showing both calls’ Caller ID information, and easy one-key
toggling between calls.
Conference calling — Includes two conference bridges, and a conference may contain up to four
parties, so the IVX S-Class system can support two conferences of four parties each.Analog
phones on the system can take part in and initiate conference calling.
Esi-Dex™speed-dialing2— Calls any number using three separate lists (personal, station, and
system); uses Caller ID1information or direct keypad entries.
Dedicated overhead paging interface — Allows for external paging through overhead speakers or
multi-zone paging units (amplification required)
911 alert — Provides immediate line access if any station with line access dials 9 1 1 to report
an emergency; sends a message via the serial port indicating the start date, time, station number
and end-time of the 911; also sounds a warning tone at the operator station and displays, for exam-
ple:
911 CALL FROM
X102 JOHN JAMES
Status Indicator Lamp — Indicates three conditions of the 48 and 24-Key Digital Feature Phone:
off-hook, ringing, and new voice mail message.
1This and all other references to Caller ID service within this manual assume the end-user organization subscribes to Caller ID
service from its telephone service provider.
2Not available on an S-Class with Integrated Answering Machine or from a 12-Key Digital Feature Phone.
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IVX S-Class Product Overview
Voice mail features
Up to 6 built-in voice mail ports — These are in addition to the up-to-42 possible call-processing
ports; thus, you may build the system to its maximum for call-handling without having to balance
voice mail needs versus call-handling needs.
Highest-grade voice quality (64-kilobit/second sampling) for voice mail and other storage of voice
messages. The S-Class offers 30 minutes of storage on the IVX 42s with Integrated Answering Ma-
chine™, two hours of storage on the four-port system, and 30 hours of storage on the six port
system.
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Message-on-hold recordings — All S-Class systems have up to five recordings: three prere-
corded, one customized, and one live entry. The S-Class with Integrated Answering Machine™ has
three prerecorded messages and one live entry.
Different mailbox types, including broadcast, cascade, guest, and group.1
Message Recycle Bin (undelete) — Remembers, and can restore, each mailbox’s 10 most re-
cently deleted messages. This feature is also available on the IVX 42s with Integrated Answering
Machine™.
Quick Groups™— Makes it easy to leave voice mail messages for several users.1
Quick Move™— Records a conversation into another user’s mailbox.1
Virtual Mailbox Key™— Allows easy monitoring of a second mailbox.1
S-Class with Integrated Answering Machine™
• The S-Class with Integrated Answering Machine™ can record up to two simultaneous calls. When a
message is left, the message indicator on the Digital Feature Phone will light. Messages can be re-
trieved by any authorized Digital Feature Phone or remotely from an off-premises location. The
system can also be programmed to either call an off-premises number or commercial network to
deliver messages.
Auto attendant features1
18 branches — Allow you and your customer to set up a caller-friendly answering environment,
including a company directory.
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• Virtually unlimited call routing — Includes pager or cell phone notification.
1Not available on the IVX 42s with IntegratedAnswering Machine.
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IVX S-Class Product Overview
Phone models
Digital Feature Phones
There are three choices of digital feature phones available on the IVX S-Class. This means customers
can select from among the available feature phones that best suit their needs.
Display
Model Lines Characters Speakerphone Programmable feature keys
3 561Yes 30
48-Key Digital Feature Phone
(also available as TAPI)
24-Key Digital Feature Phone 2 32 Yes 12
12-Key Digital Feature Phone 1 16 No 9
Each model connects to the cabinet via standard two-wire twisted pair.
The intelligent display and the extensive spoken prompts from ESI’s Verbal User Guide™deliver vital
call-handling information and are readily understandable by even a novice ESI phone user. For added
reliability, each ESI phone has a sealed membrane below the keys, making it virtually spill-proof. The
sturdy base lets the user adjust each phone four different ways — from near-horizontal to near-vertical
— to fit easily on any desk or counter space.
Phone overlays
Each ESI Phone comes with one overlay for the programmable feature keys. To order additional over-
lays, visit the DESI™ website at www.desi.com. You can also download the free Windows-based
software, DESI Lite, which allows you to print on the overlays. For assistance with DESI products,
please consult the DESI website.
1The top two lines each have 16 characters, as on the 24-Key Digital Feature Phone; the bottom line has 24 characters.
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IVX S-Class Product Overview
48-Key Feature Phone
The 48-Key Digital Feature Phone is ideal for the majority of users because it takes full advantage of
all the system’s capabilities. The 48-Key Digital Feature Phone has a variety of programmable and
built-in features. It comes in two versions: Digital and TAPI. Additionally, it supports the optional 60-Key
Expansion Console. The 48-Key Feature Phone’s built-in voice mail features and voice prompts make it
easy to program and use.
The TAPI Phone is an optional version of the 48-Key Digital Feature Phone. It provides a TAPI cable
and adapter to facilitate connection to a PC serial port for Basic Telephony Integration to such standard
packages as Act!®, Goldmine®and Microsoft Outlook.A48-Key Digital Feature Phone cannot be field-
upgraded to a TAPI Phone.
3-line, 56-character display
Status Indicator Light
PROGRAM
feature key
Volume/scroll keys
HELP
key for
access to Verbal
User Guide
and tutorial
ESI-DEX
feature key
VOICE MAIL
key
PAGE key
30 programmable
feature keys
Microphone for
built-in speakerphone
Fixed feature keys
RECORD key
Feature Key
P/UP
(pickup) key
Speaker
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IVX S-Class Product Overview
Optional 60-Key Expansion Console for use with the 48-Key Feature Phone
The 60-Key Expansion Console adds 60 additional programmable feature keys to a designated user's
extension. The console is connected to its host 48-Key Digital Feature Phone via a special cable (pro-
vided) and doesn’t require a separate station port of its own.
You program the Expansion Console’s keys just as you do the programmable feature keys on your ESI
Feature Phone, using either direct or traditional programming.
Note: Up to four Expansion Consoles can be installed in a fully configured system.
60 programmable
feature keys
in two banks
of 30 each
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IVX S-Class Product Overview
24-Key Digital Feature Phone
The 24-Key Digital Feature Phone is ideal for less active users. The phone’s display and programma-
ble feature keys combine for maximum productivity. The 24-Key Feature Phone’s built-in voice mail
features and voice prompts make it easy to program and use.
2-line, 32-character display
Volume/scroll keys
12 programmable feature
keys
Status indicator light
ESI-DEX
feature key
VOICE MAIL feature key
PAGE key
PROG/HELP
combo fixed feature key
for phone programming
as well as access
to Verbal User’s Guide
and tutorial
Speaker
P/UP
(pickup) key
Microphone for
built-in speakerphone
Fixed feature keys
RECORD fixed feature key
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IVX S-Class Product Overview
12-Key Digital Feature Phone
The 12-Key Digital Feature Phone is for infrequent users requiring feature access, but less customiza-
tion, or areas such as a lobby, warehouse, or waiting room.
Volume/scroll keys
1-line,
16-character display
9 programmable
Speaker
feature keys
PAGE key
Fixed feature keys
P/UP (pickup) key
PROG/HELP
combo fixed feature key
for phone programming
as well as access
to Verbal User’s Guide
and tutorial
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IVX S-Class Product Overview
System components
IVX S-Class consists of a four line, eight station, two analog port system cabinet with a choice between
voice mail or Integrated Answering Machine™, and is available in the following configurations.
IVX 42s (Six port voice mail): Up to 12 lines, 24 digital stations, 6 analog ports, and 30 hours of
voice mail storage
IVX 42s (Four port voice mail): Up to 12 lines, 24 digital stations, 6 analog ports, and two hours of
voice mail storage
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• IVX 42s with Integrated Answering Machine™: Up to 12 lines, 24 digital stations, 6 analog ports,
and thirty minutes of voice message storage
Memory Module
The Memory Module1consists of a hard disk drive or a CompactFlash™card, depending on cus-
tomer’s message storage requirements. The memory module on the IVX 42s contains all system
programming and configuration data, including pre-loaded voice prompts.
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System Cabinet
The wall-mounted System Cabinet measures 81/2″W ×11″H × 3″D, and is designed for easy installa-
tion and easy component access. It houses a Memory Module and Main Board. The system includes a
33.6 Kbps modem used for remote diagnostics.
Main board
The main board combines leading-edge hardware components — including a Motorola®ColdFire®
processor and DSP structure — along with proprietary operating system software. The board provides:
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System control of the Memory Module
Four CO line interfaces
Eight digital station interfaces
Two analog ports
Astandard RS-232C DB9 serial port
A built-in 33.6 Kbs modem for remote access
An external paging-device interface
MOH interface
Port card option
The 482 card provides circuits to connect up to four analog loop-start CO lines, eight Digital Feature
Phones and two analog station ports. The 482 port card is equipped with a standard female amphenol
connector for easy wiring to a standard 66 or 110 block.
CO line ports on the 482 card support standard CO and Centrex loop-start lines.2The analog ports
provide a standard 24-volt, two-wire connection to fax machines, cordless phones, modems, etc.3; IVX
42s can support two 482 port cards.
1Memory Modules are packaged separately and are mounted in the cabinet during installation.
2Ground-start CO lines are not supported.
3Only one analog device can be connected to each analog station port.
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IVX S-Class Product Overview
Wall-mount transformer
The System Cabinet requires a 24 VAC 3-amp transformer (supplied).
Connections
External paging device connection
A dry contact overhead-paging device can be connected to the system through the port card's 66 block.
The overhead paging port is fixed (located on the main board) as extension 199 for programming pur-
poses and user access.
CO line connection
The IVX S-Class system's advanced CO line circuitry provides for open loop detection and the system’s
built-in Caller ID interface.
Station connection
The first 12 pairs on each amphenol are station ports.
All stations are connected using a single pair. Each port position is pre-numbered and fixed as indicated
in the 66 Block Wiring Diagram.
Note: The station runs can be up to 1,000 ft.
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