European Home KIRUNA User manual

1
Electric HALO Fireplace Rev #07022020 EuropeanHome.com
TROUBLESHOOTING GUIDE
ELECTRIC HALO MODELS
KIRUNA, LINNEA & TYRELL
28
Problem Possible Cause Soluon
Slow fan.
Blower clogged.
Installaon airow restricted.
1)
Flames not working correctly
Ribbons are stacally connected to
glass.
Fan requires cleaning out. If problem
persists, replacement fan may be
required. Please see Evonic
YouTube video.
Fan requires cleaning out. Please see
Evonic YouTube video.
Check the correct aperture has been
adhered to when installing—
Recommended clearance is 4"(100mm)
Spray some an-stac spray beneath
the tray. Please note: If this product is
freshly installed, please leave running
for 20 minutes so ribbons can loosen.
Check fan placement. If problem
persists replacement fan may be
required. Please see Evonic
YouTube video.
Slow fan.
Replace element. Please see Evonic
YouTube video.
Faulty element.
Heater fan requires cleaning out.
Please see Evonic YouTube video.
Fan clogged.
2)
Heater blowing cold
Possible installaon gaps/Chimney not
adequately blocked o.
Chimney may not be fully blocked.
Correct aperture has not been adhered
to—4"(100mm)
28
Problem Possible Cause Soluon
Slow fan.
Blower clogged.
Installaon airow restricted.
1)
Flames not working correctly
Ribbons are stacally connected to
glass.
Fan requires cleaning out. If problem
persists, replacement fan may be
required. Please see Evonic
YouTube video.
Fan requires cleaning out. Please see
Evonic YouTube video.
Check the correct aperture has been
adhered to when installing—
Recommended clearance is 4"(100mm)
Spray some an-stac spray beneath
the tray. Please note: If this product is
freshly installed, please leave running
for 20 minutes so ribbons can loosen.
Check fan placement. If problem
persists replacement fan may be
required. Please see Evonic
YouTube video.
Slow fan.
Replace element. Please see Evonic
YouTube video.
Faulty element.
Heater fan requires cleaning out.
Please see Evonic YouTube video.
Fan clogged.
2)
Heater blowing cold
Possible installaon gaps/Chimney not
adequately blocked o.
Chimney may not be fully blocked.
Correct aperture has not been adhered
to—4"(100mm)
28
Problem Possible Cause Soluon
Slow fan.
Blower clogged.
Installaon airow restricted.
1)
Flames not working correctly
Ribbons are stacally connected to
glass.
Fan requires cleaning out. If problem
persists, replacement fan may be
required. Please see Evonic
YouTube video.
Fan requires cleaning out. Please see
Evonic YouTube video.
Check the correct aperture has been
adhered to when installing—
Recommended clearance is 4"(100mm)
Spray some an-stac spray beneath
the tray. Please note: If this product is
freshly installed, please leave running
for 20 minutes so ribbons can loosen.
Check fan placement. If problem
persists replacement fan may be
required. Please see Evonic
YouTube video.
Slow fan.
Replace element. Please see Evonic
YouTube video.
Faulty element.
Heater fan requires cleaning out.
Please see Evonic YouTube video.
Fan clogged.
2)
Heater blowing cold
Possible installaon gaps/Chimney not
adequately blocked o.
Chimney may not be fully blocked.
Correct aperture has not been adhered
to—4"(100mm)

2
Electric HALO Fireplace Rev #07022020 EuropeanHome.com
TROUBLESHOOTING GUIDE
29
Tighten fan cradle or screws holding
fan onto fan cradle. Please see
Evonic YouTube video.
Fan has come loose.
Fan requires cleaning out. If problem
persists a replacement fan may be
required. Please see Evonic YouTube
video.
Fan clogged.
Adjust fan to stop catching on the case.
Please see Evonic YouTube video.
Fan catching on housing.
3)
Noisy Heater
Fan unbalanced. Adjust fan to stop catching on the
case. If problem persists replacement
fan unit maybe required. Please see
Evonic YouTube video.
Tighten fan cradle or screws holding
fan onto fan cradle. Please see
Evonic YouTube video.
Fan has come loose.
Fan requires cleaning out. If problem
persists a replacement fan may be
required. Please see Evonic YouTube
video.
Fan clogged.
Adjust fan to stop catching on the
case. Please see Evonic YouTube
video.
Fan catching on housing.
4)
Noisy Flame Eect
Fan unbalanced. Adjust fan to stop catching on the case.
If problem persists a replacement fan
unit may be required. Please see
Evonic YouTube video.

3
Electric HALO Fireplace Rev #07022020 EuropeanHome.com
TROUBLESHOOTING GUIDE
30
Check to be sure the power lead is
plugged in adequately.
Unit not plugged in correctly.
Fuse blown. Replace fuse.
Remote needs pairing. See separate
pairing instrucons for guide.
Remote/App not paired.
5)
Fire not turning on.
Rocker switch has not been turned to
the ‘ON’ posion.
Double check switches are turned to
the ‘ON’ posion.
PCB needs replacing. Please see Evonic
YouTube video.
Blown driver on PCB
LED strip needs replacing. Please see
Evonic YouTube video.
LED blown
Check locaon of short—Replace LED
strip if necessary. Please see Evonic
YouTube video.
LED shorng out
6)
No lights
Loose connecon or disconnected
wire.
Check all connecons on LED’s. Please
see Evonic YouTube video.

4
Electric HALO Fireplace Rev #07022020 EuropeanHome.com
TROUBLESHOOTING GUIDE
31
Change log posioning to hide any
direct view of LED strip.
Log posioning.
Replace PCB. Please see Evonic
YouTube video.
Thermostat faulty.
7) Heater coming on randomly Timer has been accidentally set. Double check mer sengs.
8)
LED streaking
LED dropped down. LED needs to be re-stuck into place.
9)
Heater cung out
Build up of hot air triggering heater cut
-out unit.
Ensure the appliance has the required
aperture for air to circulate and prevent
build-up. Recommended 4" (100mm)
10)
Noisy fans
Fan has slipped o-centre of
mechanism
Press red buon on side of fan to re-
centre to stop it from catching. Please
see Evonic YouTube video.
11)
Connecvity
Your router is not connecng
with your replace.
Internet may be operang on 5hz
frequency. Try logging onto your router
conguraon page and change the
frequency to 2.4hz to improve range.
App commands are not being
processed by replace.
Same as above. Also the node may
need re-ashing or replacing.
Please see Evonic YouTube video.
Flashing white or blue in
between animaon sequence.
Animaon colours are not
correct.
Connecon may be interrupted.
Ensure the LED strip is properly
inserted into the connector. Please
see Evonic YouTube video.
Same as above.
11)
Lighng errors

5
Electric HALO Fireplace Rev #07022020 EuropeanHome.com
TROUBLESHOOTING GUIDE
EUROPEAN HOME
a division of Europa Ja, Inc.
30 Log Bridge Road
Building 300 - Suite 303
Middleton, MA 01949
www.europeanhome.com
31
Change log posioning to hide any
direct view of LED strip.
Log posioning.
Replace PCB. Please see Evonic
YouTube video.
Thermostat faulty.
7) Heater coming on randomly Timer has been accidentally set. Double check mer sengs.
8)
LED streaking
LED dropped down. LED needs to be re-stuck into place.
9)
Heater cung out
Build up of hot air triggering heater cut
-out unit.
Ensure the appliance has the required
aperture for air to circulate and prevent
build-up. Recommended 4" (100mm)
10)
Noisy fans
Fan has slipped o-centre of
mechanism
Press red buon on side of fan to re-
centre to stop it from catching. Please
see Evonic YouTube video.
11)
Connecvity
Your router is not connecng
with your replace.
Internet may be operang on 5hz
frequency. Try logging onto your router
conguraon page and change the
frequency to 2.4hz to improve range.
App commands are not being
processed by replace.
Same as above. Also the node may
need re-ashing or replacing.
Please see Evonic YouTube video.
Flashing white or blue in
between animaon sequence.
Animaon colours are not
correct.
Connecon may be interrupted.
Ensure the LED strip is properly
inserted into the connector. Please
see Evonic YouTube video.
Same as above.
11)
Lighng errors