European Home E Series User manual

1
Electric Fireplace Rev #07062020 EuropeanHome.com
TROUBLESHOOTING GUIDE
ELECTRIC MODELS
E SERIES, COMPTON SUITS & TUVA
35
Problem Possible Cause Solution
Check fan placement. If problem
persists replacement fan may be
required. Please see EH YouTube
video.
Slow fan.
Replace element. Please see EH
YouTube video.
Faulty element.
Heater fan requires cleaning out.
Please see EH YouTube video.
Fan clogged.
Fan requires cleaning out. If problem
persists, replacement fan may be
required. Please see EH YouTube
video.
Slow fan.
Fan requires cleaning out. Please see
EH YouTube video.
Blower clogged.
Check the correct aperture has been
adhered to when installing—
Recommended clearance is 4"(100mm)
Installation airflow restricted.
Troubleshooting Flow Chart:
1)
Flames not working correctly
Ribbons are statically connected to
glass.
Spray some anti-static spray beneath
the tray. Please note: If this product is
freshly installed, please leave running
for 20 minutes so ribbons can loosen.
2)
Heater blowing cold
Possible installation gaps/Chimney not
adequately blocked off.
Chimney may not be fully blocked.
Correct aperture has not been adhered
to—4"(100mm)

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Electric Fireplace Rev #07062020 EuropeanHome.com
TROUBLESHOOTING GUIDE
36
Problem Possible Cause Solution
Tighten fan cradle or screws holding
fan onto fan cradle. Please see EH
YouTube video.
Fan has come loose.
Fan requires cleaning out. If problem
persists a replacement fan may be
required. Please see EH YouTube
video.
Fan clogged.
Adjust fan to stop catching on the
case. Please see EH YouTube
video.
Fan catching on housing.
Tighten fan cradle or screws holding
fan onto fan cradle. Please see EH
YouTube video.
Fan has come loose.
Fan requires cleaning out. If problem
persists a replacement fan may be
required. Please see EH YouTube
video.
Fan clogged.
Adjust fan to stop catching o
n the case.
Please see EH YouTube video.
Fan catching on housing.
3)
Noisy Heater
Fan unbalanced.
Adjust fan to stop catching on the
case. If problem persists replacement
fan unit maybe required
. Please see EH
YouTube video.
4)
Noisy Flame Effect
Fan unbalanced. Adjust fan to stop catching on the
case. If problem persists a replacement
fan unit may be required. Please see
EH YouTube video.

3
Electric Fireplace Rev #07062020 EuropeanHome.com
TROUBLESHOOTING GUIDE
37
Problem Possible Cause Solution
PCB needs replacing. Please see EH
YouTube video.
Blown driver on PCB
LED strip needs replacing. Please see
EH YouTube video.
LED blown
Check location of short—Replace LED
strip if necessary. Please see EH
YouTube video.
LED shorting out
Check to be sure the power lead is
plugged in adequately.
Unit not plugged in correctly.
Fuse blown.
Replace fuse.
Remote needs pairing. See separate
pairing instructions for guide.
Remote/App not paired.
5)
Fire not turning on.
Rocker switch has not been turned to
the ‘ON’ position.
Double check switches are turned to
the ‘ON’ position.
6)
No lights
Loose connection or disconnected
wire.
Check all connections on LED’s. Please
see EH YouTube video.

4
Electric Fireplace Rev #07062020 EuropeanHome.com
TROUBLESHOOTING GUIDE
EUROPEAN HOME
a division of Europa Ja, Inc.
30 Log Bridge Road
Building 300 - Suite 303
Middleton, MA 01949
www.europeanhome.com
38
Problem Possible Cause Solution
Change log positioning to hide any
direct view of LED strip.
Log positioning.
Replace PCB. Please see EH YouTube
video.
Thermostat faulty.
7) Heater coming on
randomly
Timer has been accidentally set. Double check timer settings.
8)
LED streaking
LED dropped down.
LED needs to be re-stuck into place.
9)
Heater cutting out
Build up of hot air triggering heater cut-
out unit.
Ensure the appliance has the required
aperture for air to circulate and prevent
build-up. Recommended 4" (100mm)
10)
Noisy fans
Fan has slipped off-centre of
mechanism
Press red button on side of fan to re-
centre to stop it from catching. Please
see EH YouTube video.