European Home E810 User manual

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Important Safety Information
Always read this manual first before attempting to install or use this
fireplace. For your safety, always comply with all warnings andsafety
Instructions contained in this manual to prevent personal injury or property
damage.
Please Note: Once your European Home product has been
installed and switched to the ON position, the fire will instantly
flash. This is normal operating procedure, simply indicating that
there is power running to the fire and NOT a fault.
11/10/2020-ESERIES
ENGLISH
Models—E810/E32H/E40/E60/E72/E1560
INSTRUCTIONS MUST BE KEPT AFTER INSTALLATION
FOR FUTURE MAINTENANCE
SERIAL NUMBER LABEL

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Contents
1. Introduction 2
2. Electrical Safety 3/4
3. Installation Requirements 5
4. Installation Method 6/9
5. Glass Removal 10/11
6. Side Conversion Panels 12/15
7. E-Touch & App Interface 16
8. Log guidance 17/18
9. Product operation 19
10. Technical Specification 20/37
11. Problem Solving 38/41
12. E-tab & App Pairing 42/50
13. Warranty 48
This guide is designed to aid in the installation and continued performance
of this product. This product conforms with all health, safety, and
environmental protection standards as indicated by a CE mark. For optimum
performance this product requires a well-insulated location and indoor use.

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When using electrical appliances, basic precautions should
always be followed to reduce the risk of fire, electric shock, and
injury to persons, including the following:
1. Read all instructions before using this electric fireplace.
2. This fireplace is hot when in use. To avoid burns, do not let bare skin touch
hot surfaces. The trim around the heater outlet becomes hot during heater
operation. DANGER: High temperatures may be generated under certain
abnormal conditions. Do not partially or fully cover or obstruct the front of
this heater.
3. Extreme caution is necessary when any heater is used by or near
children or people of reduced mobility and whenever the unit is left
operating and unattended.
4. Young children should be supervised to ensure that they do not play
with the appliance.
5. The appliance is not intended for use by young children or infirmed
persons without supervision.
6. In the event of a malfunction, disconnect power at the service panel
and have the unit inspected by a reputable electrician before reusing.
7. If the power cord is damaged, it must be replaced by the
manufacturer, or its service agent, or a qualified person in order to avoid a
hazard.
8. Do not use outdoors.
9. Never locate fireplace where it may fall into a bathtub or other water
container.
10. To disconnect the fireplace, turn the controls off, and turn off power to
heater circuit at main electrical panel.
11. Do not run the cord under carpeting. Do not cover cord with throw
rugs, runners, or the like. Arrange cord away from traffic area and where it
will not be tripped over.
12. Do not locate the heater immediately below a fixed socket-outlet.
ELECTRICAL SAFETY:

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13. Do not insert or allow foreign objects to enter any ventilation or exhaust
opening as this may cause an electric shock or fire, or damage to the heater.
14. To prevent a possible fire, do not block air intakes or exhaust in any
manner.
15. All electrical heaters have hot and arcing or sparking parts
inside. Do not use in areas where gasoline, paint, or flammable liquids are used
or stored.
16. Use this fireplace only as described in this manual. Any other
use not recommended by the manufacturer may cause fire, electric
shock or injury to persons.
17. Do not change the plug in any way. Always plug heaters
directly into a wall outlet/receptacle. Never use with an extension cord or
relocatable power tap (outlet/power strip).
18. Do not burn wood or other materials in the electric fireplace.
19. Do not strike the fireplace glass.
20. Always use a certified electrician should new circuits or
outlets be required.
21. Always use properly grounded, fused and polarized outlets.
22. Disconnect power supply before performing any cleaning, maintenance or
relocation of the unit.
23. When transporting or storing the unit and cord, keep in a dry place,
free from excessive vibration and store to avoid damage.
NOTE: Changes or modifications not expressly approved by the party
responsible for compliance could void warranty.

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Review and consider all the following conditions before installation:
Ensure installation does not allow the electric fireplace to be in direct contact with building vapor barrier or
insulation and meets all local building code. A 15 Amp, 120 Volt circuit is required. A dedicated circuit is preferred
but not essential in all cases. A dedicated circuit will be required if, after installation, the circuit breaker trips or fuse
blows on a regular basis when the heater is operating. Additional appliances on the same circuit may exceed the
current rating of the circuit breaker.
Ensure the power cord is not installed so that it is
pinched or against a sharp edge and ensure that
the power cord is stored or secured to avoid
tripping or snagging to reduce the risk of fire,
electric shock or injury to persons. Construction
and electrical outlet wiring must comply with
local building codes and other applicable
regulations to reduce the risk of fire, electric
shock and injury to persons.
WARNING: To reduce the risk of fire, do not store or use gasoline or other flammable vapors or liquids in the
vicinity of the heater.
1. Select a location that is not susceptible to moisture and is away from drapes, furniture and hightraffic.
2. For ease of electrical hook up you may wish to locate the fireplace near an existingoutlet
(for plug-in convenience).
3. Remove electric fireplace, front glass and hardware from the box and remove all packaging materials before
installation.
4. Store the fireplace in a safe, dry and dust free location until you are ready to install the fireplace.
Grounding Instructions:
This product must be grounded. If it should malfunction or breakdown, grounding provides a path of least
resistance for electric current to reduce the risk of electric shock.
This product is equipped with a cord having an equipment-grounding conductor and a grounding plug. The plug
must be plugged into an appropriate outlet that is properly installed and grounded in accordance with all local
codes and ordinances.
DANGER: Improper connection of the equipment-grounding conductor can result in a risk of electric shock. Check
with a qualified electrician or serviceman if you are in doubt as to whether the product is properly grounded. Do
not modify the plug provided with the product –if it will not fit the outlet, have a proper outlet installed by a
qualified electrician. This product is for use on a nominal 120-volt circuit and has a grounding plug that looks like
the plug in Figure 1. Make sure that the product is connected to an outlet having the same configuration as the
plug.
WARNING: Do not attempt to wire your own new outlets or circuits. To reduce the risk of fire, electric shock or
injury to persons, always use a licensed electrician. PLEASE NOTE: This appliance cannot be wired into a wall
and must use the provided cord and a wall outlet.
INSTALLATION REQUIREMENTS:
Fig 1.

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COLOUR CODING FOR INTERNATIONAL WIRING:

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PLEASE NOTE: It is crucial to ensure that the product has a minimum internal clearance directly above and
below the product of 4"(100mm), this is to ensure that the product can circulate the required airflow for the
heater unit.
Any faults as a result of ignoring the installation guidelines will invalidate the warranty.
This product has been designed to be installed into a plaster board, or existing masonry chimney breast. Please note that any
corner style models are not suitable to be installed into an existing chimney breast. Please seek advice from a professional, with
reference to the structural integrity of the installation site.
If the product is to be installed into an open chimney or flue, it is important that the chimney/flue is blocked off to prevent any
up/down drafts and falling debris which could restrict and alter the airflow to the product.
It is also important to ensure that the product has a minimum internal clearance directly above and below the product of
4" (100MM), this is to ensure that the product can circulate the required airflow for the heater unit.
The product should never be sealed into an opening with the use of silicones or adhesives as this can also alter the airflow
and hinder any further servicing of the product.
Installing Product:
Each product is supplied complete with one or more wall mounting brackets. (Dependent on Model)
Establish the desired finished height from floor level to the bottom of the plaster kit of the product.
Fix the wall bracket to the wall ensuring to use the correct hardware fixings given the wall construction, Plaster board or Solid
Wall.
Lift and hook the product onto the wall bracket and secure using the wall brace brackets.
Once the product is secured to the wall and connected to the power supply, the false construction such as plaster board wall or
chimney breast can be formed around it.
It is important to allow for the finished face board when setting the depth of the frame construction.
It is essential to include header/Lintel at the required height to ensure the appliance does not support the weight of the
finished wall.
Prepare the Cut-Out in the Plasterboard or Finishing Board and install ensuring that the plaster kit edges are fitting to the
inside of the Cut-out of the board.
INSTALLATION METHOD:
PLEASE NOTE: Once the product has been fitted into place, please ensure the fire is plugged in and tested to
check the fan and ribbons are aligned correctly, and the ribbons are moving freely. It may take up to 20 mins of
usage to see proper alignment.

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3-SIDED INSTALLATION GUIDE

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2-SIDED INSTALLATION GUIDE

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1-SIDED INSTALLATION GUIDE

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Glass Removal:
1. Remove the two screws located in the
bottom glass retaining bar.
2. Remove the bottom glass retaining bar.

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3. Remove the glass by pulling the panel away from the body of the fire. Ensure
that the glass is always supported. A suction cup has been provided to aid with this step.
Please note: The suction cup is provided for support only, not to hold the full
weight of the glass.
Please note: It is recommended that this step is carried out by 2 persons to reduce the
risk of injury.
4. Place the log set as stated and replace the glass by
reversing steps 3 to 1.

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To complete this step, you must first remove front glass and
side glass.
ITEM. DESCRIPTION. QTY.
1. SIDE GLASS 2
2. FRONT GLASS 1
3. PLASTER KIT (3 OF LEFT SIDE, 3 OFRIGHT SIDE) 6
4. MAIN HOUSING 1
5. FRONT GLASS BOTTOM SUPPORT 1
6. FRONT GLASS BOTTOM RETAINER 1
7. FRONT GLASS BOTTOM RETAINER SCREWS 2
8. FUEL BED 1
9. SIDE GLASS TOP RETAINER (INTERNAL) 2
10. SIDE GLASS TOP RETAINER (INTERNAL) SCREWS 4
11. PLASTER KIT SCREWS 16
12. IN-FILL SIDE PIECE SCREWS 16
13. IN-FILL RIGHT SIDE 1
14. IN-FILL LEFT SIDE 1
Side Conversion Panels

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STEP 1 - REMOVAL OF FRONT GLASS (ITEM 2)
REMOVE THE 2 SCREWS (ITEM 7) THAT SECURE THE FRONT GLASS BOTTOM RETAINER
(ITEM 6) TO THE FUEL BED (ITEM 8).
LIFT OFF THE FRONT GLASS RETAINER (ITEM 6) AND USING THE SUCTION CUP SUPPLIED
(NOT SHOWN) CAEFULLY REMOVE THE FRONT GLASS (ITEM 2).
STEP 2 - REMOVAL OF SIDE GLASS (ITEM 1)
REMOVE THE 2 SIDE GLASS TOP RETAINER BRACKETS (ITEM 9) BY TAKING OUT THE 4
SCREWS (ITEM 10), 2 ON EACH BRACKET.
CAREFULLY TILT THE SIDE GLASS INWARDS AT THE TOP AND LIFT IT AWAY FROM UNIT.

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STEP 3 –REMOVAL OF PLASTER KIT (ITEM 3)
1. REMOVE THE PLASTER KIT SCREWS (ITEM 11)
USING A PHILLIPS SCREWDRIVER (NOT
SUPPLIED). NOTE: ENSURE TO KEEP SCREWS
FOR FUTURE REFERENCE.
2. REMOVE THE PLASTER KIT (ITEM 3) FROM
BOTH SIDES OF THE UNIT

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REMOVE IN-FILL SIDE SCREWS (ITEM 12)
PLACE THE IN-FILL SIDES OVER THE EXISTING SIDE PIECES
USING THE IN-FILL SIDE SCREWS (ITEM 12) TOGETHER WITH THE PLASTER KIT
SCREWS (ITEM 11) THAT WERE REMOVED IN THE PREVIOUS STEP SECURE THE
LEFT AND RIGHT IN-FILL SIDES (ITEM 13 & ITEM 14) TO THE UNIT.
STEP 4—FITTING IN-FILL SIDES (ITEM 13 & 14)

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The Appliance is operated using the E-Touch App Control.
The App Control can be used on either OS or Android operating systems.
To obtain the App please visit either the Apple App Store or Google Play and follow the on screen instructions.
Screen shot taken from Apple App Store. Home Screen shot taken from E-Touch App
E-Touch & App Interface:

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MODEL
LOG SET & QUANTITY
E810
E700 Log Set X 2 (10 logs)
E32H
E700 Log Set X 2 (10 logs)
E40
E1000 Log Set X 1 (6 logs)
E60
E1000 Log Set X 2 (12 logs)
E72
E1000 Log Set X 3 (18 logs)
E1560
E1000 Log Set X 3 (18 logs)
E700 LOG SET X 2 –Applicable with E32H, E810
Log-Set Guidance:
WOODLAND LOG SET
A
A
A
A
B
B
B
B
C
C
Please note: Log sets can be arranged to suit personal preference

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E1000 X 1 Log Layout-Applicable with E40
E1000 X 2 Log Layout-Applicable with E60
E1000 X 3 Log Layout-Applicable with E72, E1560
B
F
A
C
D
E
A
A
B
B
C
C
D
D
E
E
F
F
C
C
C
C
E
E
E
A
A
A
B
B
B
D
D
D
F
F
F
E
E
E

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The appliance is operated by the e-touch App, the main standby power
switch to the e-series product is located to the right of the heater outlet,
which is marked with a light bulb image, to activate the product, this
switch must be switch to the “ON” position.
The first time the e-series product is activated both the illumination and
heater will function, to switch the heater “OFF” simply reduce the room
temperature down to 10 degrees on the App control.
Heater unit cut-out - (This is a safety feature, to safeguard against further
damage to the product).
If the airflow is restricted the heater will automatically turn off. This is can
occur due to incorrect installation or obstruction.
To reset the heater function:
•isolate from the mains power supply.
• Leave product to cool.
• After a suitable cooling down period, remove the obstruction ifobstructed,
and check installation.
• After 10 minutes the thermo switch (cut-out) in the heater will reset.
Please note that both the effect fan and heater fan omit a low decibel noise,
both of which are normal operating characteristics.
Product Operation: