EVBOLT PRESTIGE 11 User manual

Intellectual property of EVBOLT, Inc
Electric Vehicle AC Charger
PRESTIGE 11–User Manual
EVB-AC-PAX11
Push Start

Intellectual property of EVBOLT, Inc
Contents
1. Important Safety Instructions..........................................................................................................................................1
2. Federal Communication Commission Interference Statement........................................................................................3
3. Industry Canada statement:............................................................................................................................................. 4
4. Interface ..........................................................................................................................................................................6
4.1 Faceplate.................................................................................................................................................................6
4.2 Bottom Case and Wire Box ....................................................................................................................................7
5. Dimensions .....................................................................................................................................................................8
5.1 Main Size of Charger.............................................................................................................................................. 8
5.2 Wall-Mount Bracket ...............................................................................................................................................8
6. Specifications..................................................................................................................................................................9
7. Status Description of the Charger Indication Lights.....................................................................................................10
8. Screen Instructions........................................................................................................................................................11
8.1 Status bar...............................................................................................................................................................11
8.2 Status Code Table .................................................................................................................................................11
9. Installation Instructions.................................................................................................................................................13
9.1 Contractor Safety Guide........................................................................................................................................13
9.2 Safety Requirements.............................................................................................................................................17
9.3 Power Grid Connection and Grounding Type ......................................................................................................18
9.4 Packing List ..........................................................................................................................................................20
9.5 Tools and Materials Required...............................................................................................................................21
9.6 Wall-Mount Bracket Installation Requirements ...................................................................................................21
9.7 PRESTIGE Installation Requirements.................................................................................................................. 22
9.8 Installation Steps................................................................................................................................................... 22
10. Operating Instructions...............................................................................................................................................28
10.1 Operating Steps (ONLINE) ..................................................................................................................................28
10.1.1 EVBOLT iOS/Android Application .............................................................................................................28
10.1.2 EVBOLT WebApp .......................................................................................................................................28
10.2 Operating Steps (OFFLINE).................................................................................................................................29
10.3 Error and Warning Message .................................................................................................................................31
11. Maintenance and Repair............................................................................................................................................33
11.1 Daily Maintenance................................................................................................................................................33
11.2 Maintenance Spares ..............................................................................................................................................33
11.3 Warranty and Maintenance...................................................................................................................................34

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1.Important Safety Instructions
Please read all Important Safety Instructions as well as charging instructions in your vehicle owner’s manual
before attempting to charge your electric vehicle. Failure to do so can result in death or severe injury. Save this
user manual for future reference. There are many safety features built into the charger. Read all the safety
information and warnings in this manual to avoid any risks or hazards and risks associated with using this charger.
WARNING!
•When using electric products, basic precautions should always be followed. This manual contains important
instructions, including the following, which must be followed during installation, operation and maintenance.
•Do not install or use the charger near flammable, explosive, corrosive, or combustible materials, chemicals,
or vapors.
•Turn off the input power of the charger before performing any maintenance on the charger.
•The device is designed only for vehicles that are compatible with the SAE J1772 Level 2 charging standard.
•Do not use the charger if it is defective, of if it appears cracked, frayed, broken, or damaged.
•Do not attempt to open, disassemble, repair, tamper with, or modify the charger.Contact our Customer Service
department if you have any questions or require the replacement or repair of any parts.
•Do not use the charger when either you, the vehicle or charger is exposed to severe rain, snow, or other severe
weather.
•When transporting the charger, handle it with care and do not drag or step on the device.
•Do not touch the charging connector terminal with any sharp metallic objects, in order to prevent damage.
•Do not forcefully pull the charging cable, damage it with sharp objects, or place fingers or insert foreign
objects into any part of the charging connector.
•Risk of explosion. This device has arcing or sparking parts that should not be exposed to flammable vapors.
•Risk of electric shock. Do not remove the cover or attempt to open the enclosure of this device. There are no
user-serviceable parts inside. Contact a qualified service company if you require any service repairs.

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•To reduce the risk of fire, connect only to a circuit provided with 60 amperes maximum branch circuit
overcurrent protection in accordance with the national Electrical Code, ANSI/NFPA 70, and the Canadian
Electrical Code, Part I, C22.1
•This charger should be installed, adjusted, and serviced by a qualified electrician or a person familiar with the
construction and operation of this type of charger and the dangers involved. Failure to observe this precaution
could result in damage to the charger, or even severe injury or death.
•Incorrect installation and testing of the charger could potentially damage either the vehicle’s battery and the
charger. This type is damage is not covered by our warranty policy.
•Ensure that the charging cable is well-positioned during the charging process, to avoid the cable getting
stepped on, tripped over, or subjected to damage or stress.
•Do not use this charger with a frayed charging cable having damaged insulation or any other sign of damage.
•Ensure that the wire type, diameter, current rating, and temperature rating comply with the local electrical
standards and requirements in your local area.
•Before starting the installation, turn off all power.
•For permanently connected equipment, protective grounding and bonding terminals-field wiring terminals for
connection of equipment-grounding conductors are identified by:"G," "GR," "GND," "Ground," "Grounding"
or the ground symbol, either on a wiring diagram provided on the unit, or a marking on the wiring diagram
attached to the unit.
•This device should be supervised when used around children.
•Do not put fingers into the electric vehicle connector.
•The device is not to be lifted or carried by either the flexible cord or the EV cable.

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2.Federal Communication Commission Interference Statement
This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1)
This device may not cause harmful interference, and (2) this device must accept any interference received,
including interference that may cause undesired operation.
This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part
15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in
a residential installation. This equipment generates, uses and can radiate radio frequency energy and, if not
installed and used in accordance with the instructions, may cause harmful interference to radio communications.
However, there is no guarantee that interference will not occur in a particular installation. If this equipment does
cause harmful interference to radio or television reception, which can be determined by turning the equipment off
and on, the user is encouraged to try to correct the interference by one of the following measures:
•Reorient or relocate the receiving antenna.
•Increase the separation between the equipment and receiver.
•Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
•Consult the dealer or an experienced radio/TV technician for help.
FCC Caution: Any changes or modifications not expressly approved by the party responsible for compliance
could void the user's authority to operate this equipment.
This transmitter must not be co-located or operating in conjunction with any other antenna or transmitter.
Radiation Exposure Statement:
This equipment complies with FCC radiation exposure limits set forth for an uncontrolled environment. This
equipment should be installed and operated with minimum distance 20cm between the radiator & your body.

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3.Industry Canada statement:
This device complies with ISED’s license-exempt RSSs. Operation is subject to the following two conditions: (1)
This device may not cause harmful interference, and (2) this device must accept any interference received,
including interference that may cause undesired operation.
Le présent appareil est conforme aux CNR d’ ISED applicables aux appareils radio exempts de licence.
L’exploitation est autorisée aux deux conditions suivantes : (1) le dispositif ne doit pas produire de brouillage
préjudiciable, et (2) ce dispositif doit accepter tout brouillage reçu, y compris un brouillage susceptible de
provoquer un fonctionnement indésirable.
Radiation Exposure Statement:
This equipment complies with ISED radiation exposure limits set forth for an uncontrolled environment. This
equipment should be installed and operated with greater than 20cm between the radiator & your body.
Déclaration d'exposition aux radiations:
Cet équipement est conforme aux limites d'exposition aux rayonnements ISED établies pour un environnement
non contrôlé. Cet équipement doit être installé et utilisé à plus de 20 cm entre le radiateur et votre corps.
This device is intended only for OEM integrators under the following conditions: (For module device use)
The antenna must be installed and operated with greater than 20cm between the antenna and users, and
The transmitter module may not be co-located with any other transmitter or antenna.
As long as the 2 conditions above are met, further transmitter test will not be required. However, the OEM
integrator is still responsible for testing their end-product for any additional compliance requirements required
with this module installed.
Cet appareil est conçu uniquement pour les intégrateurs OEM dans les conditions suivantes: (Pour utilisation de
dispositif module)
1) L'antenne doit être installé et exploité avec plus de 20 cm entre
l'antenne et les utilisateurs, et
2) Le module émetteur peut ne pas être coïmplanté avec un autre émetteur ou antenne.
Tant que les 2 conditions ci-dessus sont remplies, des essais supplémentaires sur l'émetteur ne seront pas

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nécessaires. Toutefois, l'intégrateur OEM est toujours responsable des essais sur son produit final pour toutes
exigences de conformité supplémentaires requis pour ce module installé.
IMPORTANT NOTE:
In the event that these conditions cannot be met (for example certain laptop configurations or co-location with
another transmitter), then the Canada authorization is no longer considered valid and the IC ID cannot be used on
the final product. In these circumstances, the OEM integrator will be responsible for re-evaluating the end product
(including the transmitter) and obtaining a separate Canada authorization.
NOTE IMPORTANTE:
Dans le cas où ces conditions ne peuvent être satisfaites (par exemple pour certaines configurations d'ordinateur
portable ou de certaines co- localisation avec un autre émetteur), l'autorisation du Canada n'est plus considéré
comme valide et l'ID IC ne peut pas être utilisé sur le produit final. Dans ces circonstances, l'intégrateur OEM
sera chargé de réévaluer le produit final (y compris l'émetteur) et l'obtention d'une autorisation distincte au
Canada.

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4.Interface
4.1 Faceplate
Push Start
5” LCD Screen
SAE J1772
AC Charging
Connector
Wall-Mount
Bracket with
Power Box
AC Power Inlet
Charging Cable Inlet
LED Light
Indication

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4.2 Bottom Case and Wire Box
Network and setting Port
Ethernet Inlet
Blade Female Connector
Ethernet Inlet Hole
Blade Male connector
Power and Grounding Setting
For 4G SIM Card
AC Inlet
AC Inlet Hole

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5.Dimensions
5.1 Main Size of Charger
5.2 Wall-Mount Bracket
Push Start
11.6" 6.2"
19.9"
10.4"
15.13"
1.65"
6.45"
7.79"
10.15"
13.29"
14.56"
0
01.96" 3.4"

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6.Specifications
MODEL NAME
PRESTIGE 11(EVB-AC-PAX11)
Rated Input Voltage
200-240 VAC Single Phase
Rated Output Current
48A
AC Power Frequency
50/60 Hz
Input Protection
UVP, OVP, Surge protection, Ground fault
Output Protection
OCP, Control pilot fault, Residual current protection
Output Interface
SAE J1772 AC Charging Connector
Storage Temperature
-22ºF ~ +158ºF ( -30ºC ~ +70ºC)
Operation Temperature
-22ºF ~ +122ºF ( -30ºC ~ +50ºC)
Relative Operation Humidity
Up to 85% at 122˚F (50°C) non-condensing
Relative Storage Humidity
Up to 95% at 122˚F (50°C) non-condensing
Display
5-inch LCD
User Authorization
RFID (ISO/IEC 14443A/B, ISO/IEC 15693, FeliCa™, Mifare), ISO15118
RJ45 Cable Inlet*1
10M/100M Base-T
Wi-Fi Function*1
802.11 b/g/n
2G/3G/4G Function*1
LTE, UMTS/HSPA (+), GSM/GPRS/EDGE
Cable Length
16.4 ft (5 meters)
Protection Level
NEMA TYPE 4
Installation type
Wall Mount, Pedestal Mount
Altitude
≤ 6562 ft (≤ 2000 meters)
Weight
<15.43lbs (7kg) with Socket; <22lbs (10kg) With Cable
Dimensions
11.61in x 6.22in x 19.88in (295mm x 158mm x 505mm)
*1 4G Version

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7.Status Description of the Charger Indication Lights
WORK STATUS
BLUE
GREEN
RED
Initial
Constantly Bright (White)
Idle Backend connected sleep
-
Breath
-
Idle Backend connected
-
Constantly Bright
-
Idle Backend disconnected Sleep
-
Breathing (Yellow)
Idle Backend disconnected
-
Constantly Bright (Yellow)
Authorize RFID authorization Pass
-
Flicker (3 Sec)
-
Authorize RFID authorization Fail
-
-
Flicker (3 Sec)
Handshaking
Constantly Bright
-
-
Charging
Flicker
-
-
Terminate
Constantly Bright
-
-
Complete
Constantly Bright
-
-
Maintenance Upgrade
-
Flicker (Yellow)
Reservation
-
Flicker
-

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8.Screen Instructions
8.1 Status bar
8.2 Status Code Table
STATUS CODE
DESCRIPTION
011004
RCD/CCID self-test fail
011009
output relay welding
011010
output relay driving fault
011021
Wi-Fi module broken
011036
Rotary switch fault
012200
System input OVP
012203
System input UVP
012212
System input drop
012216
System output OCP
Status Code
4G connected
with internet
4G Not Connected
WiFi connected
with internet
WiFi Not Connected
Ethernet connected
with internet Ethernet Not
Connected
Backend Online Backend Offline
WiFi connected
without internet
4G connected
without internet
Ethernet connected
without internet

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012223
System ambient/inlet OTP
012233
RCD/CCID trip
012241
Wi-Fi module communication fail
012242
3G/4G module communication fail
012243
RFID module communication fail
012254
Fail to create share memory
012255
CSU initialization failed
012256
Ground Fault
012257
MCU self-test Fault
012262
System output Circuit Short
012344
Meter IC communication timeout
012345
Pilot negative error
013607
CSU firmware update fail
013622
Disconnected from Internet through Ethernet
013623
Disconnected from Internet through Wi-Fi
013625
Disconnected from AP through Wi-Fi
023703
Pilot fault

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9.Installation Instructions
9.1 Contractor Safety Guide
•A safe work environment for everyone - participants, installation and demolition crews, contractors and
subcontractors.
•Ultimately, it is the responsibility of contractors to ensure the safety and safe work practices of their employees
and subcontractors who may be working at the site on their behalf.
•This guide provides a simple reference guide with basic rules for implementation. This guide does not outline
every single safety standard: it is designed to be a supplement to participants, contractors and subcontractors.
•Contractors, subcontractors and employees should cooperate with their employers and other persons in
complying with safety regulations and instructions.
•In particular, employees should:
oObtain the qualified authorization of the responsible unit in the construction area
oWork safely
oNot do anything to endanger themselves or other persons
oUse personal protective equipment as required and take reasonable care of it when it is not in use
oReport unsafe activities immediately to supervisors or the responsible person in control of the
workplace, and
oReport all accidents and dangerous occurrences to the supervisor immediately after they happen

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1- Reference standards
Adhere to the following codes:
•NFPA-70E -2021 Sec 110.3 (Electrical Safety in the Workplace)
•NFPA-70E -2021 Sec 130.4 (Shock Risk Assessment)
•NFPA-70E -2021 Sec 130.5 (Arc Flash Risk Assessment)
2- Requirements for workplace conditions
•Set up suitable fencing to isolate the construction area from outside
•Close and secure all entrances when the site is unattended
•Hang warning notices nearby which show the following information: warning
icon and phone number of people in charge
•Install sufficient lighting fixtures
3- Cleaning up
•Keep work areas (including accessways) free from debris and obstructions
•Keep ground surfaces tidy and flat, to avoid people tripping or being hurt by
tools or other objects
•Stack and store equipment and materials in a tidy and stable manner
•Regularly clean up and dispose of waste
•Remove all surplus materials and equipment after completion of work
4- Fire hazards
•Beware of flammable materials and goods. Keep them away from work areas.
5- Protection against high temperatures on the worksite
•Erect a sunshade or shed to shelter workers from the heat and sun
•Set up cooling equipment, such as exhaust fans
•Make water dispensers available
•Provide suitable protective clothing such as hat, sunglasses and long sleeves to
protect workers from heat stroke and UV rays

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6- Inclement weather
•Secure all scaffoldings, temporary structures, equipment, and loose materials
•Check and implement SOP to ensure disconnection of gas supplies, electrical
circuits and equipment
•Inspect worksites to ensure protection against ingress of water or dust
•Inspect the drainage system for blockages and remove if found
•Stop all outdoor works except for emergency works
7- Ladders
•Only use ladders that meet local safety regulations
•When working at height, it is recommended to use platforms instead of ladders
•If using a platform is not practicable, a supervisor should assess the potential
risk and provide safety
•protection equipment for workers
•use non-conductive ladders made of glass-fiber or reinforced plastic when
carrying out electrical work
•Assign assistants to provide support when working on ladders
•Check all ladders for broken rungs or other defects before use and periodically
•Fully open stepladders when in use
•Do not overreach when working on a ladder
•Beware of overload restrictions
Country
Standards
USA
ANSI A 14.1, ANSI A 14.2, ANSI A 14.5
Canada
CSA Z11 M81

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8- Working at height
•Avoid working at height by using alternative tools and methods as far as
practicable
•It is strongly recommended to build suitable scaffolding or work platforms
•Provide fall arrest systems for workers if it is impracticable to use working
platforms
•Secure all materials and tools to prevent them falling from height
9- Lifting operations
•Have lifting gear and apparatus regularly inspected and tested by qualified
persons
•Isolate and cordon off lifting areas to keep out non-construction personnel
•Ensure that lifting routes do not cross buildings or people, and avoid collision
with objects
•Do not exceed safe working load limits
10-For on-site workers
•Plan all work
•Turn off power (work with live parts de-energized whenever possible)
•LOTO (Lock Out, Tag Out)
•Live electrical work permit (input terminals with HV after door open)
•Use personal protective equipment (PPE)
•Safe workplace conditions and space
•Adhere to other occupational health, safety and security codes, such as those
published by OSHA

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9.2 Safety Requirements
•Read this user manual thoroughly and make sure to review all local building and electrical codes before
installing the AC charger. A qualified technician should install the AC charger according to the user manual
and local safety regulations.
•Use appropriate protection when connecting to the main power distribution cable.
•Type B, C or D breaker with a rating current of 60Amp should be installed in the upstream AC
distribution box.
•Disconnect switch for each ungrounded conductor of AC input shall be provided by others in accordance with
the National Electric Code, ANSI/ NFPA 70.
•Verify that the Wall Connector is properly grounded. The ground connection must be bonded in the upstream
power supply for proper operation. Check all physical connections, including the wire box terminals, electrical
panel(s), and wire box. In residential power supplies, check the bond between ground and neutral at the main
panel. If connected to a step- down transformer, contact the transformer's manufacturer for direction on how
to bond the ground connection.
1 2
A
B
A Dip switch
B Rotary switch

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9.3 Power Grid Connection and Grounding Type
•This AC charger supports different power grid connections and grounding types. You can configure through
the setting dip switch. Setting methods are shown below.
•Before setting the dip switch, make sure the input power is turned OFF.
•Use a non-conductive object to set the dip switch.
Switch 1 (Power Grid Type)
Switch 2 (Grounding System)
ON
LN
IT
OFF
LL
TT-TN
*Note 1: The default value in North America is (LL / TT-TN).
*Note 2: If it is not the above standard grid type, please contact our technical staff for assistance and confirmation.
120V 120V
208V
PE
L1
L2
V/2 V/2
V
PE
L1
L2
0 V
V
PE
L
V=240 or 200 volt
Charger
input terminal
Charger
input terminal
Charger
input terminal
V=240 or 230 or 220 or 200 volt
N