Extreme Networks Innovation. Simplicity. Performance. User manual

Rev. R05
03-Jul-11
Extreme Networks
Innovation. Simplicity. Performance.
Quality System Manual
Products. Process. Results.

Doc. # 101 Extreme Networks Inc. Page 1 of 10
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Table of Contents
Introduction
Page 2
1.0 Purpose & Scope
Page 3
2.0 Organizational Mission, Vision, & Values
Page 3
3.0 Role of the Leadership Team
Page 4
4.0 Organizational Relationships & Responsibilities
Page 5
5.0 Resource Management
Page 5
6.0 Information, Documents, & Records
Page 6
7.0 Customer Focus
Page 6
8.0 Product Development
Page 7
9.0 Supply Chain Partnerships
Page 8
10.0 Operational Requirements
Page 9
11.0 Measurement, Data Analysis, & Assessment
Page 9
12.0 Continual Improvement
Page 10
Quality System Elements
Appendix A
Organizational Relationships
Appendix B
ISO 9001:2008 Certificate
Appendix C

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Introduction
Extreme Networks®of Santa Clara, Calif., founded in 1996, is a publicly listed company (NASDAQ:
EXTR),that designs, builds, and installs sophisticated Ethernet solutions that meet the toughest challenges in
network connectivity and IP-based communications.
Throughout its history, the Company has delivered more than 15 Million Ethernet ports and has established a
presence in more than 50 countries. The Company increases the value of the network with its advanced software
platforms that deliver meaningful insight and control to applications and services. This helps corporate
enterprises and service providers who must have high performance, secure networks that support converged
voice, video and data. Intelligence is enhanced with an extensible, flexible and secure protocol-based
communication capability, allowing devices to talk to one another.
Extreme Networks addresses a wide range of customers with wired and wireless network infrastructures. From
corporate enterprises such as manufacturers, retailers, financial institutions, utilities and healthcare
organizations, to large universities and K-12 school districts to federal and local governments worldwide.
To complement its products, Extreme Networks provides a complete selection of professional services and
custom offerings, including network design, enhanced visibility into flows and applications, voice and security
testing, network kit implementation as well as technical assistance on a 24x7 basis to a global footprint.
ISO-9001:2008
www.extremenetworks.com 951-08-4896

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1.0 Purpose & Scope
1.1 A Focus on Quality: Extreme Networks Quality System is established to ensure product and service
quality consistently meet the highest standards demanded by the organization and expected by its
customers; to foster partnership with its suppliers; and to create a vital, sustainable organization for
employees and shareholders.
1.2 Quality System Manual: This document defines the Quality System, how it is implemented, and how
it is sustained throughout the organization. The quality system and its supporting policies, guidelines,
procedures, and business practices apply to corporate facilities world-wide. Extreme Networks
activities focus on the design, service, and distribution of hardware and software products, for
telecommunications service providers and medium to large enterprise businesses.
1.3 The Role of ISO-9001: The ISO-9001 standard is one of the tools used to develop and improve
Extreme Networks Quality System. It provides a framework for creating a quality system that
supports continual improvement, business growth, and customer and employee satisfaction.
Additionally, Extreme Networks holds an ISO-9001 certification for its three main facilities –Santa
Clara, Research Triangle Park, and Chennai. Terminology used throughout this document is
consistent with the definitions in the ISO-9001:2008 standard.
♦Supplier refers to contract manufacturer, subcontractor, or direct material / service supplier
♦Organization refers to Extreme Networks
♦Top Management consists of the President / CEO, and his direct reporting staff; and may also
be referred to as: “Executive Leadership” or “Leadership Team”.
2.0 Organizational Mission, Vision, & Values
2.1 Mission and Vision: Extreme Networks mission is “To deliver a network that is optimized for the
new mobile world of people and machines, providing pervasive access, awareness and control, from
the converged edge to the cloud.”The Extreme vision is “Delivering a seamless experience for
mobile people and machines.”
Extreme Networks Values
Value the Customer
Listen to the customer –Interpret what they said.
Deliver quality.
Act with Professionalism & Integrity
Honesty and directness. Trust –always.
Courage, prudence, and systemic thinking.
Pursue Innovation and Creativity
Continuous learning. Personal growth.
Leadership by example. Take risks.
Play to Win
A passion for Extreme Networks success.
A “can do” attitude. Urgency in everything we do.
2.2 Commitment to Excellence: Extreme Networks strives to be recognized by its employees, customers,
community, and shareholders as a responsible organization that conducts business in an open and
ethical manner. Extreme Networks commitment to quality, organizational excellence, and continual
improvement is reflected in the Quality Promise. All Extremists are responsible for relating the
Quality Promise to their daily work and for encouraging behaviors that translate the organization’s
values to action.

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2.3 Quality Promise Communication & Review: Quality goals and system elements are introduced to all
new employees. Additionally, quality system information is included in employee meetings, training
programs, and company-wide communications. Periodically, the Executive Leadership reviews the
Quality Promise to ensure appropriateness, effectiveness, and continued suitability.
2.4 Our Quality Promise: To provide solutions that meet the highest standard of excellence,
performance and reliability. Our promise is achieved through our commitment to:
♦Delighting the customer
♦Continuous improvement
♦Collaboration and leadership
♦Work and life balance
3.0 Role of the Leadership Team
3.1 Management Commitment: Extreme Networks Executive Leadership team establishes the quality
system framework, corporate policies, expectations, and goals; and is committed to:
Providing organizational leadership
Delegating appropriate responsibilities to meet quality objectives
Defining strategic quality goals and objectives, including statutory or customer requirements
Ensuring the continual improvement of products and services; and the quality system
3.2 Quality Leadership: The Chief Quality Officer leads the Corporate Quality team. This team is
responsible for ensuring the quality system is established, implemented, and maintained per the goals
and objectives set by the Executive Staff; and in accordance with ISO-9001, corporate policies,
regulatory/ statutory, and contractual requirements, and industry best practices. Additionally the
Corporate Quality is responsible for:
Evaluating the effectiveness of the quality system based on a broad array of metrics and data
Conducting internal assessments of the quality system to confirm its on-going effectiveness
Coordinating continual improvement efforts to support corporate strategies and business growth
Maintaining an effective relationship with external certification bodies and audit organizations
3.3 Management Review: Periodically, the Executive team reviews the Quality System –its strengths,
opportunities for improvement, and the need for changes. Information from various programs and
functional areas is evaluated against corporate objectives. Review inputs include: business metrics,
the results of internal assessments and external audits, continual improvement activities, and the
status of corporate initiatives. Recommendations for changes and improvements are presented to the
Executive Leadership for discussion and/or approval. Action items are assigned as needed to support
company objectives, customer and employee satisfaction, and continual improvement. Meeting
minutes communicate the review results and action item status.

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4.0 Organizational Relationships & Responsibilities
4.1 Responsibility for Quality: Each functional organization develops processes, and guidelines to
implement the corporate quality objectives within their team(s). Managers ensure team members are
appropriately trained, have the necessary tools and resources, and are empowered to implement
improvements. All Extremists are responsible for ensuring the quality of their work; contributing to
product and service quality; and creating an environment of organizational excellence.
4.2 Organizational Relationships: Functional responsibilities and interrelationships are defined through
organizational charts, job descriptions, corporate policies, and key system procedures. Functional
managers are responsible for ensuring all members of their team understand the corporate goals and
objectives, the scope of the quality system, and the role of their team within that system. [See also
Appendix A: Quality System Elements, and Appendix B: Organizational Relationships]
5.0 Resource Management
5.1 Business Strategy & Quality Planning: In the annual strategic and business planning cycle the
Leadership Team sets short- and long-term objectives for the organization with supporting quality
objectives, goals, and measures. The Leadership Team communicates the strategy to the organization
as well as changes made to established plan(s) through quarterly company meetings. Project quality
objectives are documented at the project definition and planning stage, incorporating input from
customers, employees, and suppliers.
5.2 Sustainability & Green Business: Extreme Networks strives to be recognized by its employees,
customers, community, and shareholders as a responsible organization conducting business in a
manner that conserves the environment and minimizes pollution. The organization’s commitment to
environmental sustainability and green business practices is reflected in programs aimed at:
compliance with applicable regulations and contractual requirements; leveraging known best
practices; reasonable implementation of industry standards and expectations; and integrating green
practices with corporate initiatives. Extreme Networks actively considers the environmental impacts
and potential impacts and works to minimize its environmental footprint. As global expectations and
customer requirements change, the specifics of the organization’s environmental programs adapt to
meet those needs.
5.3 Infrastructure & Work Environment: Extreme Networks maintains a safe and suitable environment
for its employees, guests, and the products designed and serviced at its facilities. Where practica1,
reasonable accommodations are made for individuals’ accessibility or ergonomic needs. Work areas
are organized according to space required for the work. Equipment, tools, and supplies are made
available as appropriate to each job function or area. All facilities comply with local, state, and
national safety and environmental standards. Extreme Networks uses sensible green business
methods where practical.
5.4 Human Resources: Extreme Networks process to qualify, train, and develop employees ensures
Extremists are able to operate successfully within the organization. Employee development programs
include methods to evaluate effectiveness and to confirm Extremists’ needs are met consistently.
Résumés, certifications, and key training records are part of each Extremist’s personnel record.
Functional managers are responsible for reviewing skill and resource needs and identifying where
additional training, support, tools, or resources may be required. Annual performance reviews
evaluate Extremists’ competence, performance, and contribution toward achieving the organizational
goals and objectives.

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5.5 Resource Management: Resources are allocated per forecasted requirements, periodically reviewed,
and adjusted where necessary. Annually, the management team establishes the corporate objectives,
quality goals and customer requirements, to determine the resources required to meet them. The
Leadership Team is responsible for providing adequate resources that enable employees to operate
effectively, and for ensuring that individual and organizational goals are achievable.
5.6 Financial Management: Processes are established to manage the responsible flow of capital through
the organization. The Leadership Team is responsible for providing resources sufficient to achieve
the organization’s strategic goals. To ensure alignment, budgets are developed in parallel with the
strategic plan. Metrics provide real time financial performance visibility so plans can be adjusted in
response to changing business conditions. The complete financial system is reviewed periodically by
an independent audit firm to confirm compliance with all applicable regulations for a US-based
publicly-traded organization.
6.0 Information, Documentation, & Records
6.1 Management of Information & Data: Business information and data are controlled so that essential
items are available as required to support the work being done. Information includes: electronic data,
and paper-, network-, or web-based systems. Controlled information and data can be accessed via the
intranet or corporate database systems with the appropriate user-access permissions. Electronic data
and information, including data supplied to and from customers and supply-chain partners, is
managed through controlled common systems to provide data security, integrity, and availability.
6.2 Quality System Policies: Corporate policies, the Quality System Manual, and the supporting
procedures / work instructions, are controlled documents. Changes to the Quality System Manual
require the approval the Corporate Quality Officer and the President / CEO.
6.3 Quality System Records: Records are stored and maintained in a manner that is readily accessible and
minimizes damage or loss. Quality system records are maintained in a legible format and are
identifiable to the appropriate product(s), process(es), or program(s). Wherever practicable, records
are maintained electronically with the appropriate security and network backups. After the defined
retention period, records are deleted or destroyed, as appropriate.
7.0 Customer Focus
7.1. Customer First: The Services team mission is simple: “Delight our Customers… everything else
follows.” This team is focused on creating and delivering the services that extend the value of
technology and enables businesses to excel. The Services team strives to improve its responsiveness,
to anticipate customer requirements, and to provide world-class products and services.
7.2. Customer Requirements: Extreme Networks uses a variety of methods to engage its customers and
potential customers to better understand their product and service needs. This includes participation
in industry forums and trade shows, individual customer meetings, and the Customer Advisory
Council. Customer input is used in the design of new products, product features, and service
offerings. Further, Extreme Networks partners with key customers to evaluate new products in a
beta-test environment prior to general release.
7.3. Customer Satisfaction: Extreme Networks gathers customer satisfaction information regarding
products, services, and business processes through surveys, customer meetings and account reviews,
the Customer Advisory Council, and other customer communications. The findings from these
various communication methods are reviewed through the Quarterly Business Review. As
appropriate, issues are escalated to the continual improvement program for investigation and action.

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7.4. Customer Contracts: Contract inquires are reviewed by both business and technical personnel to
ensure requirements are understood and the necessary information is available to fulfill the
requirements of the order or contract. Orders are reviewed prior to acceptance to confirm the
understanding of the requirements as well as the organization’s capacity to meet those requirements
within the time required.
8.0 Product Development
8.1 Product Lifecycle: Extreme Networks has established a seven-phase Product Lifecycle process to
manage development programs from the Concept Evaluation phase through Product End-of-Life.
Concept Evaluation: The Product Lifecycle begins with Concept Evaluation. Product ideas are
identified, investigated, and approved or rejected based on the current corporate strategy.
Approved projects include a validated business case that balances the projected investment and
resource needs with the overall benefit to Extreme Networks and its customers.
Planning and Specification: Project planning includes the translation of the product’s
requirements into plans and specifications. At this phase the technical feasibility of the project
is assessed. Project plans, architecture, schedule, budget, and specifications are created based
on that assessment.
Design & Development: As a project moves into the design phase, hardware and software
prototypes are developed per the specification. Production verification is completed and the
product is ready for pilot manufacturing, and validation testing and the end of Development.
Test & Evaluation: This phase ensures overall readiness for initial product shipments. The
product, documentation, testing methods, and manufacturing processes are validated. All
hardware and software is made Generally Available upon exit of this phase.
Optimization: The Optimization phase introduces the product to the market and verifies how
well the product meets its performance goals, quality criteria, sales projections, revenue or
profit objectives, order processes, and cost projections from initial ramp-up to volume
production. For hardware products, all optimization activities are completed during this phase.
For software products, code is released to manufacturing at the end of this phase.
Sustaining: The Sustaining phase begins after the Optimization phase is completed and
encompasses all activities required for successful sale and deployment of the product until an
end-of-life decision.
End-of-Life: The End-of-Life phase encompasses the activities required to discontinue
production of a product. Warranty obligations, when applicable, are honored. As needed, a
product transition plan is developed to support customers through platform upgrades or
changes. Typically, the hardware service period extends for five (5) years past the published
end-of-sale date.
8.2 Product Development Elements
Planning: Project development plans include: product functionality and features, the
organizational relationships and responsibilities of the development team, and required
resources and project activities. Plans are updated as the design evolves to document verified
project milestones.
Inputs: Design input is based on customer input and internal research of potential market
opportunities. Design input documents are maintained by the appropriate project manager for
the duration of the development effort.

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Outputs: Design output is documented as product manufacturing specifications, drawings,
acceptance tests, and regulatory compliance reports. Each development team ensures design
output meets the design input requirements through peer- and cross-functional reviews.
Documents that provide information for purchasing, production, delivery, deployment,
customer-use, and service are reviewed and approved prior to release.
Review: Design review meetings are held regularly throughout the development phase to
ensure the product meets performance requirements, customer expectations, regulatory
requirements, and manufacturability standards. Review minutes with any follow-up actions are
documented and maintained as part of the project file. Scheduled reviews are also held with
selected customers and supply-chain partners throughout the development and test phases.
Verification & Validation: Design verification establishes that product functional parameters
conform to design requirements. Engineering prototype tests evaluate product functionality
against established specifications. Compliance testing to safety and environmental standards,
contractual requirements, product reliability goals, and external agency certifications are
completed prior to the release of the product. The Technical Marketing group evaluates the
product based on its intended uses(s) in a customer environment. This group also assists with
customer beta trials and product demonstrations.
8.3 Manufacturing & Production: Extreme Networks outsources manufacturing to qualified Joint /
Original Design Manufacturer, (JDM / ODM) partners. Per agreements with various manufacturing
partners, material used in production is inspected prior to use. Non-conforming materials are
segregated for review and disposition. Appropriate product handling is maintained at all production
stages to prevent damage. Compliance with workmanship standards is confirmed through inspection
results and supplier reports. Relevant processes are managed and monitored to confirm compliance
to safety, environmental, and other agency standards.
8.4 Post-Delivery Service: The Services team manages post-product-delivery service, including:
customer queries, warranty and technical support, professional services and technical training.
Customers’ technical issues are addressed by qualified technical support representatives for
evaluation and timely resolution.
9.0 Supply Chain Partnerships
9.1 Supplier Qualification: Extreme Networks evaluates and selects supply chain partners on the basis of
their ability to meet established requirements. Qualification is defined and performed by a team
consisting of subject matter experts from Operations, and Engineering. Manufacturing partners hold
ISO-9001 and ISO-14001 certifications for their quality and environmental management systems.
9.2 Supplier Performance: Extreme Networks expects its suppliers to provide defect-free products and
services that conform to requirements. Extreme Networks is responsible for ensuring requirements
are clearly defined, and communicated in an effective and timely manner. Periodic communication
meetings are held with key suppliers to ensure alignment with corporate objectives. Continual
improvement activities are used to address issues or to improve efficiency and performance.
9.3 Supplier Review: Approved suppliers are reviewed to ensure their on-going ability to meet quality
requirements. This review includes performance metrics, workmanship, account management,
product delivery, communication, and technical capability. Key metrics are evaluated against
established goals, and performance issues are reviewed by the Operations team. The scope and
schedule of these reviews is based on the nature of the supplier relationship, and their impact to
Extreme Networks business.

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10.0 Operational Requirements
10.1 Production Materials: Purchase Orders contain the information required to clearly identify the
product or service ordered. When needed, supporting data is included (drawings, specifications,
standards). Purchasing documents are reviewed for adequacy prior to use for quotations and/or
purchases. The Receiving department ensures the product received conforms to order requirements.
10.2 Identification & Traceability: Raw material is identified on receipt by an item number. Serial
number, part number, and product name identify finished products. Products are identified at delivery
by packing lists and external markings on shipping container(s). Test stamps, serial numbers, and
customer order numbers ensure traceability through production, delivery, and service.
10.3 Measurement Equipment: Extreme Networks ensures its test and measurement equipment is fully
operational and performs to specified requirements by maintaining calibration, and/or performing
necessary routine maintenance to prevent equipment failure. Equipment used to establish product
conformance is subject to systematic calibration checks at established intervals to verify conformity
within specified accuracy limits. Calibration of all equipment is completed by certified agencies in
accordance with NIST standards. (National Institute of Standards and Technology, USA)
10.4 Product Preservation: Products are handled, stored, packaged, and delivered in a manner that
protects the integrity of the item(s). Rejected material is clearly identified by tags or travelers and
segregated from the standard process flow. Products are protected through delivery to Extreme
Networks customers with appropriately designed packaging materials and shipping methods.
Packaging materials are evaluated and optimized to reduce waste and improve recyclability.
10.5 Control of Non-conforming Product: Non-conforming material is tagged and segregated from
conforming material. Details of the non-conformance are documented and evaluated by the
appropriate team(s). A Stop Ship notice prevents shipment of non-conforming products. If needed,
the Services team contacts customers and determines how to address previously delivered non-
conforming or potentially non-conforming product.
11.0 Measurement, Data Analysis, & Assessment
11.1 A Data-Informed Quality System: Measurement and analysis processes are designed so those near the
sources of information can make decisions independent of the organizational hierarchy. Data is used
throughout the organization to prioritize efforts for improvement opportunities. Where practicable,
decision-making is informed by analysis of that data. Additionally, Extreme Networks uses Six
Sigma-based tools to analyze and solve its most complex problems and opportunities. Metrics and
other data evaluate:
Product field performance
Process performance
Supplier performance
Customer satisfaction
Performance to organizational goals
Organizational effectiveness and efficiency
Internal / External audit results
11.2 Analysis of Data: Data is collected to monitor process performance and product quality, and is used
to investigate problems, and to identify opportunities for improvement. Pertinent process, product,
and customer data is collected, analyzed and evaluated for trends and linkages to other data. Reviews
are conducted with suppliers, cross-functional teams, and in regular management review meetings.

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11.3 Internal Assessment: Internal assessments are conducted to ensure the on-going effectiveness of key
business systems. Assessments are coordinated by the Corporate Quality department and conducted
by a qualified team knowledgeable in quality and business systems, supporting processes, regulatory
requirements, and the ISO-9001 standard. The frequency of the assessments is based on the results of
previous assessments / audits, the significance of individual activities, and specific requests from
Executive Leadership. The minimum assessment cycle is once per year.
11.4 Assessment Results: Internal assessment and external audits results –system strengths, opportunities
for improvement, and suggestions –are reviewed by Corporate Quality and key partners across the
organization. From this review action plans are developed to integrate continual improvement
recommendations with other on-going business activities. A summary of internal assessment and
external audit findings is presented to the Executive Leadership as part of Management Review.
12.0 Continual Improvement
12.1 Commitment to Continual Improvement: As opportunities for improvement are identified, the
Leadership Team assigns the investigation and continual improvement activities to the appropriate
functional team(s). Communication with key customers, suppliers, and employees is conducted at
regular intervals to establish appropriate feedback and knowledge-sharing. Several key business
process outputs, including: inspection and test reports, supplier suggestions, internal assessment and
external audit reports, field service reports, and customer feedback are reviewed for continual
improvement opportunities. Employees in all functional areas, at all levels, have the authority and
ability to propose and implement continual improvement activities.
12.2 Corrective & Preventive Action: As appropriate, corrective action is taken to prevent recurrence of
defects or other quality issues. Preventive action is taken to address potential problems, customer
issues, or quality system gaps and inefficiencies. Follow-up assessments are conducted to confirm
the effectiveness of any actions taken. Corrective and/or preventive actions may occur when:
Customers request formal corrective action or a complaint has been submitted
Process performance measures (metrics, KPIs) indicate that action is required
Unfavorable system performance trends develop, or may develop
Internal assessment results include system gaps, or key opportunities for improvement
External audit results include critical findings, or key opportunities for improvement

Quality & Business System Elements
Extreme Networks, Confidential & Proprietary
Printed Copies are Uncontrolled, For Reference Only Page 1 of 2
Organizational Position
Board of Directors ♦ 3-Year Strategy ♦ Corporate Initiatives
Core Business Systems
Corporate Structure & Leadership
Scope: Corporate Objectives
Owner: Executive Staff
ISO 9001 Quality System Elements
Quality Policy (5.3 / 5.4 )
Quality Manual (4.2.2)
Management Commitment (5.1)
Management Responsibility (5.5)
Management Review (5.6)
Control of Documents and Records (4.2.2/ 4.2.3)
Internal Audit (8.2.2)
Continual Improvement (8.5.1)
Corrective / Preventive Action (8.5.2 / 8.5.3)
Quote to Cash (Customers)
Scope: Money Coming In
Owner: Sales
ISO 9001 Quality System Elements
Customer Focus (5.2)
Customer-Related Process (7.2)
Customer Satisfaction (8.2.1)
Support Systems
Procure to Pay
Scope: Money Going Out
Owner: Operations
ISO 9001 Quality System Elements
Planning (7.1)
Purchasing (7.4)
Production and Service (7.5)
Hire to Retire
Scope: Extreme People
Owner: Human Resources
ISO 9001 Quality System Elements
Provision of Resources (6.1)
Human Resources (6.2)
Enterprise Infrastructure
Scope: Facilities and Network Resources
Owner: Corporate Services (Facilities / IT)
ISO 9001 Quality System Elements
Infrastructure (6.3)
Work Environment (6.4)
Record to Report
Scope: Results, Regulatory (IRS / SEC)
Owner: Finance
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Product Lifecycle
Scope: HW / SW Products and Services
Owner: Marketing
ISO 9001 Quality System Elements
Planning (7.1)
Design Development (7.3)
Production and Service (7.5)
Monitoring & Measuring Devices (7.6)
Measuring of Process (8.2.3)
Measuring of Product (8.2.4)
Control of Non-Conforming Material (8.3)
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Extreme Networks mission is "To deliver a network that is optimized for the new mobile world of people and machines,
providing pervasive access, awareness and control, from the converged edge to the cloud." Our vision: “Delivering a
seamless experience for mobile people and machines.”
Quality Promise
To provide solutions that meet the highest standard of excellence, performance and reliability.
* Delighting the customer * Continuous improvement * Collaboration and leadership * Work and life balance

Organizational Relationships
Customer
Doc. # 101.01
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Core Business Systems Support Systems
100 Corporate Strategy and Leadership
Organizational Position
Board of Directors ♦ 3-Year Strategy ♦ Corporate Initiatives
Corporate Structure & Leadership
Corporate Quality
ISO 9001 / 140001 Program & External Audit
Process Quality & Internal Assessments
Continual Improvement (CAPA)
HW and SW Quality Metrics
Environmental Compliance Green Initiatives
Lab Committee
Executive Leadership Team
Strategy, Goals, Objectives, KPIs
Quality Policy and Business Structure
Management Review
Product Lifecycle
Operations
Supplier Selection & Development
Supply Chain Management
Product Data Management
Product and Operational Quality
Distribution and Logistics
Repair & Return
Services
Technical Support
Professional Services
Customer Education
Partner Certification
Customer PCNs
Customer Entitlements
Marketing
Business Development
Roadmap and Product Management
Solutions & Product Marketing
Customer Requirements
Corporate Communication
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Engineering
HW / SW Systems Development
Test Development
Design Review & Validation
Regulatory Compliance
Supply-Chain Partners
JDM / ODM
Product Validation Test
Production and In -process Test
Validation & Configuration
Hire to Retire
Human Resources
Staffing and Recruiting
Employee Development & Training
Performance Management
Benefits & Retention
Enterprise Infrastructure
Corporate Services
Applications Support (Oracle, Siebel…)
Network Infrastructure / User Support
Data Management & Backup
Facilities and Maintenance
Environmental Controls / Safety
Procure to Pay
Operations
Corporate Procurement & Travel
Planning & Inventory Management
Finance & Legal
Contract Review
Accounts Payable
Quote to Cash (Customers)
Sales
Lead Generation and Account Management
Customer Relationships
Pre-Sales Support
Trials / Evaluation / Field Demo
Systems Engineering
Record to Report
Finance
Revenue Accounting
Cost Accounting
Global Trade Compliance
Financial Planning & Analysis
Tax and Treasury
Regulatory Compliance (IRS / SEC)
Extreme Networks mission is "To deliver a network that is optimized for the new mobile world of people and machines,
providing pervasive access, awareness and control, from the converged edge to the cloud." Our vision: “Delivering a
seamless experience for mobile people and machines.”
Quality Promise
To provide solutions that meet the highest standard of excellence, performance and reliability.
* Delighting the customer * Continuous improvement * Collaboration and leadership * Work and life balance