Extron electronics ShareLink Pro 500 User manual

User Guide
ShareLink Pro 500
Collaboration Systems
Wireless and Wired Collaboration Gateway
68-3444-01 Rev. A
04 21

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Copyright
© 2021 Extron. All rights reserved. www.extron.com
Trademarks
All trademarks mentioned in this guide are the properties of their respective owners.
The following registered trademarks (®), registered service marks (SM), and trademarks (TM) are the property of RGBSystems, Inc. or Extron (see the
current list of trademarks on the Terms of Use page at www.extron.com):
Registered Trademarks (®)
Extron, Cable Cubby, ControlScript, CrossPoint, DTP, eBUS, EDID Manager, EDID Minder, eLink, Flat Field, FlexOS, Glitch Free, GlobalConfigurator,
GlobalScripter, GlobalViewer, Hideaway, HyperLane, IPIntercom, IPLink, KeyMinder, LinkLicense, LockIt, MediaLink, MediaPort, NAV,
NetPA, PlenumVault, PoleVault, PowerCage, PURE3, Quantum, ShareLink, Show Me, SoundField, SpeedMount, SpeedSwitch, StudioStation,
SystemINTEGRATOR, TeamWork, TouchLink, V-Lock, VideoLounge, VN-Matrix, VoiceLift, WallVault, WindoWall, XPA, XTP, XTPSystems, and ZipClip
Registered Service Mark(SM) : S3 Service Support Solutions
Trademarks (™)
AAP, AFL (Accu-RATEFrameLock), ADSP(Advanced Digital Sync Processing), AVEdge, CableCover, CDRS(ClassD Ripple Suppression),
CodecConnect, DDSP(Digital Display Sync Processing), DMI (DynamicMotionInterpolation), DriverConfigurator, DSPConfigurator, DSVP(Digital
Sync Validation Processing), EQIP, Everlast, FastBite, Flex55, FOX, FOXBOX, IP Intercom HelpDesk, MAAP, MicroDigital, Opti-Torque,
PendantConnect, ProDSP, QS-FPC(QuickSwitch Front Panel Controller), RoomAgent, Scope-Trigger, SIS, SimpleInstructionSet, Skew-Free,
SpeedNav, Triple-Action Switching, True4K, True8K, Vector™ 4K, WebShare, XTRA, and ZipCaddy

FCC Class A Notice
This equipment has been tested and found to comply with the limits for a Class A digital
device, pursuant to part15 of the FCC rules. The ClassA limits provide reasonable
protection against harmful interference when the equipment is operated in a commercial
environment. This equipment generates, uses, and can radiate radio frequency energy
and, if not installed and used in accordance with the instruction manual, may cause
harmful interference to radio communications. Operation of this equipment in a
residential area is likely to cause interference. This interference must be corrected at the
expense of the user.
ATTENTION:
• The Twisted Pair Extension technology works with unshielded twisted pair (UTP)
or shielded twisted pair (STP) cables; but to ensure FCC Class A and CE
compliance, STP cables and STP Connectors are required.
• La technologie extension paires torsadées fonctionne avec les câbles paires
torsadées blindées(UTP) ou non blindées(STP). Afin de s’assurer de la
compatibilité entre FCC ClasseA et CE, les câbles STP et les connecteurs STP
sont nécessaires.
NOTES:
• (This 1st paragraph is for TP ONLY, delete for all others products) This unit was
tested with shielded I/O cables on the peripheral devices. Shielded cables must be
used to ensure compliance with FCC emissions limits.
• (if only this paragraph is used, reformat to single NOTE format.) For more
information on safety guidelines, regulatory compliances, EMI/EMF compatibility,
accessibility, and related topics, see the Extron Safety and Regulatory
Compliance Guide on the Extron website.
Battery Notice
This product contains a battery. Do not open the unit to replace the battery. If the battery
needs replacing, return the entire unit to Extron (for the correct address, see the Extron
Warranty section on the last page of this guide).
CAUTION: Risk of explosion. Do not replace the battery with an incorrect type.
Dispose of used batteries according to the instructions.
ATTENTION : Risque d’explosion. Ne pas remplacer la pile par le mauvais type de
pile. Débarrassez-vous des piles usagées selon le mode d’emploi.

Conventions Used in this Guide
Notifications
The following notifications are used in this guide:
ATTENTION:
• Risk of property damage.
• Risque de dommages matériels.
NOTE: A note draws attention to important information.
Specifications Availability
Product specifications are available on the Extron website, www.extron.com.

viShareLink Pro 500 • Contents
Contents
Introduction............................................................ 1
About the ShareLink Pro 500.............................. 1
Features ............................................................. 2
Installation.............................................................. 4
Rear Panel Features and Cabling........................ 4
Power Notifications......................................... 5
HDMI Connection ........................................... 6
Reset Modes .................................................. 7
Front Panel Features and Cabling ....................... 8
Using the Standby Screen .................................. 9
Operation Using a Computer .......................... 10
Connecting a Computer to the
ShareLink Pro 500........................................... 10
Connecting through an External WAP........... 10
Connecting through a Network Hub,
Switch, or Router......................................... 10
Downloading the ShareLink Pro 500 Software .. 10
Using the ShareLink Pro 500 Software ............. 12
Connecting to the ShareLink Pro .................. 12
Presenting content........................................ 13
Moderating a Presentation............................ 14
Using the Embedded Web Page....................... 15
Viewing a Presentation Using WebView ........ 15
Presenting a Desktop Using WebShare ........ 16
Using the Admin Page .................................. 17
Operation Using a Mobile Device................... 19
Downloading ShareLink Pro 500 App ............... 19
Connecting to a ShareLink Pro Unit .............. 20
Presenting Content....................................... 21
App Menu..................................................... 22
Using iOS Screen Mirroring............................... 23
Discovering a ShareLink Pro Device
on a Different Subnet for Apple
Screen Mirroring .......................................... 24
SIS Configuration and Control........................ 25
Host Device Connection ................................... 25
SIS Overview.................................................... 25
Host and Device Communication.................. 25
Error Responses........................................... 25
Command and Response Tables Overview... 26
Symbol Definitions ........................................ 26
Command and Response Tables for SIS
Commands ..................................................... 30
Reference Information ...................................... 47
Mounting.......................................................... 47
Tabletop Mounting........................................ 47
Furniture Mounting........................................ 47
Rack Mounting ............................................. 47
Firmware Download.......................................... 48
Firewall Traversal............................................... 49
Troubleshooting................................................ 50

ShareLink Pro 500 • Contents vii

ShareLink Pro 500 • Introduction 1
Introduction
This section covers the following:
• About the ShareLink Pro 500
• Features
About the ShareLink Pro 500
The ShareLink Pro 500 is a Wireless and Wired Collaboration Gateway that enables anyone
to present wireless or wired content from their computers, tablets, or smartphones onto a
display for easy collaboration.
It features streaming technology that supports simultaneous display of up to four content
sources, including an HDMI-connected device. The HDMI input supports wired connections
from any connected source in the room. To support a wide range of environments, the
ShareLink Pro 500 has collaboration and moderator modes that facilitate both open and
restrictive environments.
The ShareLink Pro 500 provides easy integration of AV and mobile devices into meeting,
huddle, collaboration, and presentation spaces.
RESET
PoE+
POWER
12V
1.7A MAX
HDMI HDMI
LAUDIO R
OUTPUT LAN
INPUT OUTPUT
USBCHARGER
MODEL80
FLATPANEL
HDMI/CEC
Display
Extron
Cable Cubby 100
Cable Access Enclosure
Ethernet
Extron
ShareLink Pro 500
Wireless and Wired
Collaboration Gateway
Laptop
Smartphone
Ta
blet
Wireless Access Point
Ethernet
TCP/IP
Network
Figure 1. ShareLink Pro 500 Application Diagram

ShareLink Pro 500 • Introduction 2
Features
• WebShare™ shares content via a web browser — Enables content sharing via
a standard web browser, without the need to download software. This is ideal for users
who want to share content quickly without installing anything on their computer. Works
with Chrome™ browser supported on Windows®, macOS, and Chrome operating
systems.
• Wirelessly share content from mobile devices — Connects a wide variety of
devices to the system wirelessly or through a wired LAN connection.
• Provides full screen mirroring for all devices — Display the entire screen of your
device through the wireless collaboration gateway for more fluid and easy collaboration
sessions.
• Wireless and wired sources can collaborate simultaneously — HDMI input
enables wired users or sources to collaborate simultaneously with wireless users in the
same session.
• Supports Mac and Windows computers as well as Apple®and Android™
tablets and smartphones
• Dedicated app provides consistent user experience across platforms —
Similar interface for all platforms makes it easy for users to assist one another or move
between devices regardless of how they connect and share content.
• View up to four pieces of content simultaneously from any connected user
— Fosters collaboration and discussion by comparing multiple sources concurrently
and reduces or eliminates the need to switch between sources for more effective
collaboration.
• HDMI output supports computer and video resolutions up to 4K —
Resolutions up to 4096x2160 with 4:4:4 chroma subsampling at 8 bits of color.
• HDCP compliant — Ensures display of content-protected media on HDMI input and
output for interoperability with other HDCP-compliant devices.
• EDID Minder automatically manages EDID communication between HDMI
connected devices — EDID Minder ensures that all sources power up properly and
reliably output content for display.
• Collaboration mode allows any attendee to display content and control
the presentation — Enables content display from any connected device to enhance
interactivity in brainstorming sessions, team meetings, and other collaborative
environments.
• Moderator mode ensures only approved user content is displayed —
Enables the moderator to select which users can access the display and how the
content is displayed.
• Display codes ensure content is delivered only to the selected display
devices — Randomly generated or user-defined display authentication codes prevent
unintentional sharing or display of content to an adjacent space.
• WebShare technology displays slide images on attendee’s personal
devices via a web browser — The ShareLink Pro 500 enables meeting content to
display on a participant mobile device. This is ideal for attendees who cannot easily view
the main display.
• 128-bit data encryption — A variety of security protocols ensure that all content
transmitted between devices and the ShareLink Pro 500 is fully encrypted and secure.
• Power over Ethernet (PoE+) allows the ShareLink Pro to receive power and
communication over a single Ethernet cable, eliminating the need for a local power
supply.

ShareLink Pro 500 • Introduction 3
• Fully customizable welcome screen — Multiple configuration options to show,
hide, or customize information on the welcome screen, so users can quickly connect and
begin sharing their content
• Connects to an existing wireless network — Leverages an existing wireless
network infrastructure for the connection of mobile devices.
• Includes user-friendly software for screen mirroring, sharing, and advanced
control — Provides both an executable that does not require administrator access
rights and a version that can deployed by IT administrators.
• Video screen saver — The ShareLink Pro 500 can be set to automatically mute
video and sync output to the display device when no active connections are detected,
automatically entering the display into standby mode to conserve energy, reducing costs
and promoting panel life.
• Front panel security lockout — Prevents unauthorized use in non-secure
environments. Set via Extron PCS software.
• Easy setup and commissioning with Extron PCS – Product Configuration
Software — Conveniently configure multiple products using a single software application.
• Display control options including CEC over HDMI connection
• Automatic input cable equalization to 50 feet (15 meters) — Actively conditions
incoming HDMI signals to compensate for signal loss when using long HDMI cables, low
quality HDMI cables, and source devices with poor HDMI signal output
• Compatible with Extron mounting solutions — Easy mounting with Extron
low-profile and under-desk mounts, under-table kits, and rack-shelf options.
• 1” (2.5 cm) high, half rack width metal enclosure — Compact, low profile
enclosure allows discreet installation within a lectern or behind a flat panel display.
• Extron Pro Series Secure Control — The ShareLink Pro 500 is designed to work
natively with Extron Pro Series control systems via dedicated Secure Platform Interface
that provides encrypted communication at all times between an Extron Pro Series control
processor and the ShareLink Pro 500 Collaboration Gateway.