Family inada HCP-27D User manual

CONTENTS
nSafety Precautions
nMain Features
nComponents & Description
nBefore Using
nAdjusting Position
nAfter Use
n Massage Programs & Selection
nManual Selection Mode
nHealthcare Programs
nPersonal Memory Feature
nTroubleshooting
nFAQ
nCare & Storage
n
Customer Service And Warranty
nRegular Maintenance
nSpecification
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...29
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...............Backcover
Thank you for purchasing the HCP-27D.
We hope the HCP-27D will be a valued partner
in your daily health maintenance for many years to come.
Trade Name
Power Supply
Power Consumption
Power Frequency
Rated Time
Kneading Speed
Tapping Speed
Roller Width
Vertical Speed
Massage Range
Pre-Set Programs
Manual Selection
Vibrating Function
Air Massage
Auto Timer
Footrest Adjustment Range
Reclining Angle
Dimensions of Chair Body
Weight
Accessories
Upper Body
HCP-27D
220-240V~
190W
50-60Hz
30 minutes
6 levels, from minimum 15 times/minute to maximum 40 times/minute
4 levels, from minimum 300 times/minute to maximum 650 times/minute
3 levels, narrow, medium and wide
One full cycle (top to bottom and top again) in approx. 20 seconds
About 64 cm (in partial roller massage about 15 cm)
Healthcare Programs: 8 types (with automatic Shiatsu Point Locator function)
20 types (some include automatic Shiatsu Point Locator function)
2 types: Foot and Back Toggles between 2 levels of intensity for each location
Air pressure about 32kPa
Approx. 15 minutes (Healthcare Programs vary in duration)
Approx. 29 minutes (with automatic Foot Slide adjustment function)
Approx. 120˚ -170˚ from floor level continuous motion (Automatic reclining)
Approx. 80 x 131 (203) x 112 (88) cm
Numbers in ( ) represent dimensions when fully reclined and with footrest flat
Approx. 105 kg (Chair body: approx. 83 kg, Footrest: approx. 22 kg)
Remote Control Stand, Power Cord, L shape Wrench, Foot Shiatsu Mat, Buffer Pad (Thicker)
Specification
Alpha Techno GmbH
Ernst-Bauer-Str.1
97941 Tauberbischofsheim
Germany
TEL: [phone]
FAX: [phone]
Email: [e-mail]
M-5790511
Distributor:
Developed by FAMILY CO., LTD.
Please read this Operating Manual before use.
Keep this manual nearby so that you can refer to it anytime.

[Safety Precautions]
1 2
[Safety Precautions]
Remember to keep this Operating Manual in an easily accessible place.
Safety Precautions: Installation
l Do not install the chair in an area of high hu-
midity such as a bathroom or sauna.
→Could result in injury or electrical shock.
l Do not use the chair outdoors.
Be sure that you have read these SAFETY PRECAUTIONS thoroughly before using your HCP-27D for the first time. The Operat-
ing Manual contains important information about how to use the chair safely and correctly, avoiding possible damage to property
or injury to persons using the chair and others. The symbols shown below are used throughout the Operating Manual to highlight
important safety instructions. Please adhere to all precautions. Descriptions of each chair component can be found on pages 5-8.
This action could result in death or
serious injury.
Warning This action could result in personal
injury or damage to property.
Caution
l Only install on a flat, level surface.
→Chair could tip over accidentally if placed on an uneven surface.
Required Action
Prohibited
Types of Symbols and Description
Safety Precautions: While Using The Chair
Caution
Required Action
Required Action
Prohibited
Prohibited
Warning
Required Action
Caution
Safety Precautions: Before Using
Display Warnings
Caution
Safety Precautions: Before Using
Required Action
Warning
Prohibited
Prohibited
Safety Precautions
l The following persons must not use this massage chair:
l Don't use the chair with anything other than 220 V - 240 V power source.
→May result in fire or electric shock.
l Do not use with any type of transformer device.
→Injury or electrical shock could result.
l Do not use if power cord or outlet is damaged, or if power outlet is loose.
→May result in electrical shock, short circuit or combustion.
→Using the chair with holes or tears in the chair covering could result in injury or electric shock.
l Be sure that the main POWER switch on the chair is OFF before plugging the power cord into the wall outlet.
→Injury or electrical shock could result.
l Be sure that the plugs on the power cord are inserted fully into connector and outlet.
→May result in electrical shock, short circuit or combustion.
l Before using the chair for the first time, turn on all the power switches in order as indicated in this
manual to check that the chair is operating properly.
l Before using, raise the reclining seat back to its fully upright position. Then recline the seat back
slowly to the most comfortable position, remembering to start off with a lighter massage.
→Starting with a deep massage can result in injury. Elderly people and persons with weak bones should be especially
careful when selecting massage intensity.
l When sitting down in the chair, do so slowly, ensuring that the spinal rollers are in the correct posi-
tion at either side of the spine, so that the backbone lies comfortably between the rollers without
having to turn or twist the body.
l
Do not sit, stand or lean on the footrest unless you are sitting in the chair or getting up from the chair.
→Personal injury or damage to the chair could occur if chair tips over.
l If you have not used this chair for a period of time, read this Operating Manual again to ensure correct usage.
l Do not use the chair in any way not prescribed by the Operating Manual. Do not use the chair to-
gether with any other therapeutic device or electric blanket.
→May result in injury or have a negative effect on health.
l Do not move the chair while someone is in it.
→Accident or injury could result if the chair tips over.
l Do not wrap the power cord or the remote control cord around the chair, or place the chair on top of either
cord. Do not scratch, tear, treat, unduly twist, stretch or bend the power cord or the remote control cord.
→Cord may fray or tear, resulting in fire or electric shock.
l Do not spill or drop water on the chair or the remote control.
→May result in electrical shock, short circuit or combustion.
l
Children, persons who are unable to communicate, and persons who are physically challenged should
not be allowed to use the chair. Do not allow children or pets to play near the chair (especially behind
the reclining seat back or under the seat or footrest), climb on the chair or sit in the chair.
→May result in accident or injury.
l Do not use if chair covering is torn. Unplug the power cord from the wall outlet.
→May result in injury, accident or electrical shock. Contact the store where you purchased the chair for repairs.
l Do not place fingers or objects in between the footrest units, in between the footrest and the chair.
Be careful not to get hands caught when raising the footrest by hand.
l Do not use the chair with wet body or wet hands.
→Could result in injury or electrical shock.
l Be sure that there is nobody (especially children), no pet or no object around this chair before reclining seat
back or lowering footrest. Be careful when reclining the seat back not to catch any parts of the body or ob-
jects behind the seat back.
Be careful not to catch feet or objects in between the footrest units when activating the foot slide function.
l Do not use the chair unclothed.
l Do not use the chair for purposes other than massage, or other than the ordinary uses of a chair.
→May result in accident or injury.
l Do not use the chair to massage the head, chest, stomach and joints (knees, elbows). Do not place
hands, feet or arms in between the rollers.
→May result in nausea or injury. Place a soft towel behind your neck if you want to avoid intense stimulation of the area.
l Do not place hands or feet into the roller tracks or into the space between the seat back and the
seat or into moving parts. Do not sit wearing hard object like hair accessories.
→May result in personal injury.
l Do not place anything other than legs and feet on the footrest.
→May result in personal injury.
l Do not operate the massage chair when there is no one in it.
→May result in accident or injury.
¡ Persons who have been instructed by a doctor to avoid massage therapy. Ex. Thrombosis, severe aneurism, acute
varicosity, or dermatitis and/or skin infection including inflammation of the hypodermis.
¡ Person with suspected acute neck sprain (whiplash injury)
l Space Requirements
This product must be grounded. If it should malfunction or breakdown, grounding provides a path of least resistance
for electric current to reduce the risk of electric shock. This product is equipped with a cord having an equipment-
grounding conductor and a grounding plug. The plug must be plugged into an appropriate outlet that is properly
installed and grounded in accordance with all local codes and ordinances.
l
Improper connection of the equipment-grounding conductor can result in a risk of electric shock. Check with
a qualified electrician or serviceman if you are in doubt as to whether the product is properly grounded. Do
not modify the plug provided with the product if it will not fit the outlet, have a proper outlet installed by a
qualified electrician. This product is for use on a nominal 220-240V circuit and has a grounding plug that
looks like the plug illustrated in sketch in figure. Make sure that the product is connected to an outlet having
the same configuration as the plug. No adapter should be used with this product.
l Persons with any of the following conditions must seek medical advice before using the chair.
¡ Serious heart problem ¡ Mental weakness caused by serious peripheral circulatory disorder due to diabetes and other diseases
¡ Osteoporosis, spinal fractures, acute pain and/or symptoms ¡ Persons with wounds on the parts being treated
¡ High fever (38˚C or higher) Ex. Strong acute inflammation illness caused by fatigue, chills, blood pressure fluctuation, or asthenia
¡ Persons in the early sages of pregnancy, or immediately after delivery of children
¡ Persons who have some electronic medical device(s) easy to be susceptible to electromagnetic interference Ex. pacemaker
¡ Abnormal or curved spine ¡ Persons planning to use chair to treat part of their body that is being or has been treated by a doctor
¡ Persons with malignant tumor(s) ¡ Persons needing bed rest
¡ Persons with acute gastro-intestinal complaints or ailments such as gastritis, enteritis, or hepatitis
¡ Persons under a doctor's care, or those experiencing unusual physical discomfort
¡ Deformed or misshapen joints due to rheumatism, gout, or other diseases ¡ Having such symptoms as qualm, stagger or tinnitus
¡ Inflammation due to sprain or torn muscles
l
Before each use, check for holes or tears in the chair covering (lift back pad to check seat back). Also,
check other part for no torn. Stop using the chair immediately if you find even the smallest tear. Un-
plug the chair and contact the store where you purchased the chair for assistance.
Prohibited Do not
disassemble Do not touch
Required action Unplug the chair
Electrical
grounding
Warning or caution Do not use in
or near water
such as in a bathroom
Prohibited
Electrical
grounding
GROUNDED OUTLET
GROUNDED OUTLET BOX
GROUNDING PIN

[Main Features]
[Safety Precautions]
3 4
Main Features
Benefits
Massaging Functions with Rich Variation
Realized ideal relaxation with all our available tech-
nologies.
For the back, seat and calves, a rich variation of
massage techniques and unique programming
make for a close to "human touch" sensation. The
foot unit designed to massage the soles of the feet
moves together with the reclining seat back to keep
the foot massage going at any angle.
Standard Remote Control Stand
A remote control stand is available as standard
which accommodates the remote control. Its posi-
tion is adjustable back and forth or right to left.
With ultimate technology
Various Course Function
8 healthcare programs (auto) and manual selec-
tion mode where you can combine those of your
choice are offered to satisfy your purpose.
l Relaxes muscles l Relieves minor muscle aches and pains
As a therapeutic massage device, the HCP-27D provides the following benefits:
Optic sensors provide for
Automatic Shiatsu Point Locator Function
Automatically locates shiatsu points which vary per-
son by person. This enables effective massage
meeting your body type or purpose.(Not available
for some courses.)
Easy to read massage guide...
Remote Control Display Panel
The remote control features a clear, easy to read
display panel that enables you to monitor your mas-
sage. The display guides you through each step of
your massage, displaying information about each
massage action.
Vibration Massage Function
Vibration mechanisms are located in the seat, foot-
rest (foot unit) and chair back. The soothing vibra-
tions make for a relaxing massage.
Foot massage unit stays on the soles of your feet...
Foot Slide Sensors
The footrest activates whenever you choose to re-
cline the seat back. After reclining action, footrest
length is to adjust automatically to provide calf or
foot massaging fitting your body type.
Adjusts easily to the most comfortable position...
Automatic Reclining Function
The seat back can be reclined to any angle between
approx. 120˚ and 170˚. The footrest can be raised to
approx. 90˚ angle. Both can be easily adjusted to
find the most comfortable position for you.
Main Features
Safety Precautions
Safety Precautions: While Using The Chair
After Use or When Not in Use
Others Precautions
Caution
Required Action
Unplug
Unplug
Required Action
Required Action
Caution
Caution
Warning
Prohibited
Do Not
Disassemble
l In an emergency, or if there is any sudden malfunction, push the STOP button on the remote con-
trol to make the chair stop immediately.
l If you begin to experience marked pain or other unusual physical discomfort while using the chair,
seek medical advice immediately and stop using the chair.
l
If you feel the massaging action too strong, reduce the stimulation according to this Operating Manual.
If this solution does not work, stop using and contact the store where you purchased the chair.
→May result in injury if constantly used on a high stimulation level.
l Be sure to keep the back pad in place during massage. Do not use the chair without the back pad.
→May result in personal injury.
l Try not to fall asleep in the chair during a massage.
→May result in personal injury.
l Keep massage sessions to no more than 15 minutes in length. Area Specific Massage of any partic-
ular area on the body to no more than 5 minutes.
→Continual use for extended periods of time can result in over stimulation, which could cause the opposite of the de-
sired effect, or even injury. Set 30 minutes in total for reference per day and keep appropriate interval between each
massage session.
l If your leg or foot gets out of the footrest during the massage, don't try to force it back in.
→Undue force could result in damage to the mechanism.
l If there is a power outage or the possibility of a power outage, stop the chair immediately and turn
the POWER switch to OFF. Unplug the chair from the wall outlet.
→Accident or injury could result if the chair is still in operating mode when power resumes.
l If there is a threat of lightning, stop the chair immediately and turn the POWER switch to OFF. Un-
plug the chair from the wall outlet.
l
If the chair does not start, or if there is any type of malfunction, to prevent accidents, it is best to stop
the chair immediately and turn the POWER switch to OFF. Unplug the chair from the wall outlet. Contact
the store where you purchased the chair for assistance regarding repairs or maintenance.
→Electric shock or fire caused by a short circuit could result if the chair is left plugged in.
l
Make sure to turn the POWER switch to OFF after every use and to unplug the chair from the wall outlet.
→Accident or injury could result if children or pets try to play with the chair.
l Be sure to return the reclining seat back to the upright position and lower the footrest completely
after using the chair.
l Wipe the chair off after every use, and store your chair in a place free of excess humidity.
l Do not place heavy objects on the seat, reclining seat back, footrest.
l
Don't pull on the cord to unplug the chair from the wall outlet; be sure to grasp the plug firmly when unplugging.
→Electric shock or short circuit could result in fire.
l When cleaning or caring for your chair, make sure to unplug the chair from the wall first. Do not
touch the power cord with wet hands.
l If you will not be using the chair for some time, be sure to unplug it from the wall outlet.
→
Dust and moisture can cause electrical insulation to deteriorate, resulting in possible electric shock, short circuit or fire.
l Do not stand on the chair. Do not sit on any part of the chair other than the seat.
→Personal injury or damage to the chair could occur if chair tips over.
l Do not stand on the control box and place objects on it.
l Do not make alterations to the chair. Repairs or disassembly may not be performed by anyone
other than an authorized serviceperson.
→Could result in fire, electric shock or injury. Contact the store where you purchased the chair for repairs.
l If you lend, sell or otherwise transfer the chair to another party, be sure to include this Operating
Manual with the chair.

[Components & Description]
[Components & Description]
5 6
Components & Description
Chair
Reclining Seat Back
Calf Unit
Foot rest
Head Rest
Back Pad
Power Cord
Cord connector
Plug
Wheels
Seat
Armrest
Foot Unit
Control Box
Reclining Safety
Mechanism
Power Connector
Main POWER
Switch
Storage roller position is inside the
upper part of the seat back.
( )
Foot Vibrator
Seat Air Cushion
Seat Vibrator
Thigh Air Cushion
Calf Air Cushion
Ankle Air Cushion
Top of the Foot
Air Cushion
Foot Air Cushion
Remote Control Stand
Remote Control
Rollers

7 8
[Components & Description]
[Components & Description]
Components & Description
REMOTE CONTROL
POWER Button
Turns the remote control power ON and OFF.
Pushing the POWER button while the chair is
activated causes the rollers to return to starting
position, before the chair turns itself off.
STOP Button
Use this button to shut the chair off immediate-
ly in case of emergency or if there is some mal-
function during the operation of the chair. Roll-
ers will not be returned to storage position.
Shoulder Position Adjustment Buttons
Use the [ ] and [ ] buttons to adjust the pos-
ition of the rollers after Shiatsu Point Location
has been completed.
Personal Memory Recall Buttons
Retrieves the settings saved to each personal
memory button. (See page 24 for instructions
on how to use Personal Memory.)
Personal Memory Save Button
Registers air pressure intensity. (See page 24 for
instructions on how to use Personal Memory.)
Remote Control Display
Displays information about the massage action,
time remaining, speed and intensity settings,
etc. (See next page for details.)
Air Pressure Adjustment Buttons
Adjusts air pressure intensity during Healthcare
Program or Manual Selection mode massages.
Intensity Buttons
Rollers are pushed out on a high intensity by
pressing the HIGH button. Likewise, the LOW
button withdraws rollers to a lower intensity.
Reclining Buttons
Use UP and DOWN to adjust the angle of the
reclining seat back.
Footrest Buttons
Use the UP and DOWN to adjust the angle of
the footrest.
Foot Slide Buttons
Use EXTEND and SHORTEN to adjust the
length of the footrest.
Healthcare Program Buttons
Choose from among eight different pre-set mas-
sage programs.
Massage Cancel Buttons
Use to cancel the LEGS, SEAT or BACK portions
of the massage during a Healthcare Program.
Vibration Cancel Buttons
Use to cancel vibration during healthcare pro-
gram.
BGM Button
Plays 15 minutes of background music or bird-
song sounds through the speaker. Press again
to stop. Background music can sometimes be
cut out by other audio messages. Background
music can be played whenever the main POW-
ER switch on the chair is ON, even if the remote
control is not turned on.
l Do not sit or step on the remote control. Do not drop the re-
mote control. Do not pull too hard on the remote control cord.
l Do not use pointed or hard objects to push the buttons
or display on the remote control.
→May result in damage to the remote control.
Panel (Flip panel to acces Manual
Selection buttons as shown at right.)
Speaker
l Do not let the remote control get wet in any way.
l Do not handle the remote control with wet hands.
Warning
REMOTE CONTROL DISPLAY
REMOTE CONTROL / INNER CONTROL PANEL
Displays information about the massage action, time remaining, and speed and intensity settings,
using both text and symbols.
Characters and illustration on display moves from right to left.
Example: During the activation of the Shiatsu Point Locator sensors are activated, the display
shows the following text:
"Locating Shiatsu Points..."
Reclining Buttons
Footrest Buttons
Foot Slide Buttons
Area Specific Massage Buttons
Can select among NECK, SHOULDER and
LOWER BACK.
Air Massage Buttons
Choose CALF & SEAT, FOOT,.
*Use AIR PRESSURE ADJUSTMENT to
choose HIGH, MEDIUM or LOW pressure.
UP / DOWN Adjustment Buttons
Use UP and DOWN to adjust roller position.
Speed Adjustment Buttons
Use SLOW and FAST to adjust speed of
Kneading, Tapping 1, and Kneading & Tap-
ping.
Width Adjustment Buttons
Adjusts roller width in Rhythm Shiatsu 1, Tapping 1/2, Manual Shiatsu1/2, ROLLER (Par-
tial/Full), and Back Vibration.
[ ]: Narrow
[ ]: Medium
[ ]: Wide
Vibration Buttons
Choose HIGH or LOW to change vibration intensity.
Manual Selection Mode Buttons
Can select among Kneading, Human Touch, Tapping 1/2, Keading & Tapping, Rhythm Shiatsu
1/2, Manual Shiatsu 1/2, and ROLLER (Partial/Full.)
Panel
Remote Control Display

9 10
[Before Using]
[Before Using]
(1)(1)
(1)
(1)
(2)
Remote Control Holder Cap
Remote Control Stand Attaching Part
Chair Guide
Screw
L shape Wrench
Tighten
Loosen
50cm
at least
40cm
at least
Installation
Before Using
Allow for at least 50 cm clearance behind the chair and 40 cm in front of the chair when installing, so as to be
able to recline the seat back fully without obstruction.
l This product is shipped with the reclining seat back in its fully reclined position. Be sure to raise the seat
back to fully upright position.
l Do not expose the chair to sudden bursts of heat. If the room where the chair is to be used is cold, turn the
heat up slowly. If the chair is to be moved from a cold place into a heated room, wait one hour before using
the chair.
→Condensation can occur in the moving parts of the chair, which may compromise performance.
l To avoid damaging floor surfaces and to cut down on the
noise of the chair, it can be best to install the chair on a
carpeted surface or to lay a piece of carpet under the
chair. (Do not use electronic carpet.)
l The chair is very heavy, so please be careful when un-
loading it so as not to damage floor surfaces.
l Install the chair at least 1 m away from TVs, radios and
other audio or video equipment. Noise emanating from
these devices can cause problems.
l Do not use in areas of high humidity such as bath-
rooms or saunas.
l Only install on a flat, level surface.
l Do not use in areas of high debris or dust content. Do
not use where ambient temperature is 40˚C or over.
l Do not install chair where it can come into contact
with direct heat, such as direct sunlight or radiator.
Caution
*If the rollers have stopped in mid-massage, turning the main POWER switch ON again will reset the rollers to Starting position (upper
part of seat back), and then the chair will turn itself off.
Caution
Main Power Connection
(1)
Plug the power cord
into the connector out-
let located at the back
of the chair first, and
then plug the other end
into the wall outlet.
(2)
Turn the main POWER
switch on the back of
the chair to ON.
A text message should
appear on the remote
control display screen.
Installing Remote Control Stand
(1) Align the guide at the bottom of the re-
mote control stand arm to the pre-dril-
led holes on the external side of the
right arm rest. Use the screws and
screwdriver tool provided to attach the
stand securely.
(2) Push the remote control holder cap
onto the bottom till it snaps into place.
Warning l Do not use with any type of transformer device.
→Injury or electrical shock could result.
l Before plugging the power cord into the wall outlet, be sure that the main POWER switch is
OFF.
l Be sure that the plugs on the power cord are inserted fully into connector and outlet.
l Before using the chair for the first time, turn on all the power switches in order as indicated
in this manual to check that the chair is operating properly.

11 12
[Adjusting Position]
[Before Using]
Wheels
Back Pad
Chair Covering
Reclining
Seat Back
Before Using
Lift up the back pad as shown in the diagram to make sure that there are
no holes or tears in the chair covering beneath it.
Checking Seat Cover
l Always check to be sure there are no holes or tears in
the seat covering by lifting up the back pad to check the
seatback beneath it. Also, check for other parts. Stop
using the chair immediately if you find even the
smallest tear. Unplug the chair and contact the store
where you purchased the chair for assistance.
Warning
How To Move The Chair
The chair is equipped with wheels to make it easier to move. First
raise the reclining seat back and turn the main POWER switch to
OFF. Then unplug the chair and lift the front of the chair as
shown in the diagram and wheel it to the desired position.
l Do not move the chair while someone is on it.
l Be careful not to catch feet in between when mov-
ing the chair.
Caution
Make sure the footrest is down. When the chair is off, the rollers are normally drawn back into the left and
right sides of the upper part of the seat back (Storage Position). For safety reasons, first check the position of
the rollers. If they are in any position other than storage position, turn the POWER switch on before sitting
down to allow the rollers to return to storage position. Then sit down slowly with your back centered in the
seat back.
How To Use The Footrest
n To raise the footrest:
Push and hold the UP button under FOOTREST.
Release when you reach the desired angle to fix foot rest position.
n To lower the footrest:
Push and hold the DOWN button under FOOTREST.
Release when you reach the desired angle to fix footrest position.
How To Sit
How To Use The Reclining Seat Back
l Do not sit down in the chair with the footrest raised. Any sudden heavy weight on the footrest could cause
damage to the mechanism.
l The footrest activates whenever the reclining function is used.
When the chair stops reclining, the footrest also stops moving. Then the foot slide function automatically ex-
tends or shortens the footrest to match the length of your legs.
l Foot slide automatic adjustment function becomes available when you release Reclining Button.
l After the foot slide stops, you can further adjust the footrest position using the Foot Slide buttons.
l If the main POWER switch at the back of chair is [ON], you can adjust the reclining position.
l When the footrest stops, the foot slide function automatically slides the footrest in or out to match the length
of your legs.
l After the foot slide stops, you can further adjust the footrest position using the Foot Slide buttons.
l If the main POWER switch at the back of chair is [ON], you can adjust the footrest angle.
*If your ankles do not seem to be touching the wall of the Foot Unit, adjust the reclining position or the footrest position until the footrest
fits firmly around the legs and feet.
l
Before using, raise the reclining seat back to its fully upright position. Then recline the seat back
slowly to the most comfortable position, remembering to start off with a lighter massage.
Caution
l Be sure no one, especially children or pets, is in the way when lowering the footrest.
Be careful not to catch people or objects under the footrest.
l Be careful not to get hands caught when raising the footrest by hand.
l Do not place anything other than the legs and feet on the footrest.
Warning
Caution
n To raise the reclining seat back:
Push and hold the UP button under RECLINING.
Release when you reach the desired position.
The seat up will end up with upright position if this button is kept pressed.
n To lower the reclining seat back:
Push and hold the DOWN button under RECLINING.
Release when you reach the desired position.
The seat up will end up with horizontal position if this button is kept pressed.
Adjusting Position
l Be sure no one, especially children or pets, is in the way when lowering the reclining seat
back. Be careful not to catch people or objects behind the seat back.
Warning

13 14
[After Use]
[Adjusting Position]
Buffer Pad
Back Pad
Velcro
Foot Shiatsu Mat
n To extend the foot slide:
After the foot slide finishes its automatic adjustment, press the EXTEND button under
FOOT SLIDE.
n To shorten the foot slide:
After the foot slide finishes its automatic adjustment, press the SHORTEN button
under FOOT SLIDE.
Adjusting Position
Foot Slide Sensors
The Foot Slide Adjusting Function uses sensors located in the ankle area of the Foot
Unit to determine if the footrest needs to be lengthened or shortened.
Sit with your ankles firmly against the wall of the Foot Unit so that the sensors can
work properly.
*If your ankles do not seem to be touching the wall of the Foot Unit, adjust the reclining position or the foot-
rest position until the footrest fits firmly around the legs and feet.
Foot Slide Automatic Adjusting Function
l Be careful not to catch feet or other objects in between the footrest
units when foot slide function is activated.
Warning
l If the stimulation is too
intense, remove the foot
shiatsu mat.
Caution
Head Rest
Buffer Pad
Two head rest pads (small and large) are provided
for use with the chair. Use them to keep your head in
a comfortable, natural position during your massage.
l The small head rest pad is attached to the chair
with velcro, so it can be moved about. Move the
small head rest to match the height of your
head before starting the massage.
There is a buffer pad (thin) located behind the back pad
that helps absorb some of the roller stimulation. Remove
the buffer pad if you find the massage too light. Replace
with accessory buffer pad (thicker) in the opposite case.
Foot Shiatsu Mat
The HCP-27D comes with a foot shiatsu mat.
The foot shiatsu mat can be placed in the
foot unit if so desired.
l Make sure to turn the POWER switch to OFF after every use and to unplug the chair from
the wall outlet.
→Accident or injury could result if children or pets try to play with the chair.
l Be sure to return the reclining seat back to the upright position and lower the footrest com-
pletely after using the chair.
l Wipe the chair off after every use, and store your chair in a place free of excess humidity.
l Don't pull on the cord to unplug the chair from the wall outlet; be sure to grasp the plug
firmly when unplugging.
l If you will not be using the chair for some time, be sure to unplug it from the wall outlet.
Caution
After Use

15 16
[Massage Programs & Selection]
[Massage Programs & Selection]
Massage Programs & Selection
Types of
Massage
Choose from this newly pre-programmed menu of mas-
sages designed to meet specific wellness goals with a
simple touch. Use the Healthcare Program buttons on
the remote control to select the one that best meets your
needs.
(Automatically locates Shiatsu Point)
Can combine massaging patterns of your choice. You
can also adjust each massage action for speed, intensity
and position. (Automatic Shiatsu Point location is
available only for Roller.)
Fullbody Relief
Stiff Shoulders
Lower Back Tension
Legs & Hips Fatigue
Shiatsu
Healthcare
Programs
Manual
Selection Mode
1
2
3
4
5
Morning
Night Time
Seat
6
7
8
l Duration of each course varies depending on height, body type, reclining angle and other factors of users.
Recommended to the person who has
low energy or is easy to get tired. (15
minutes approx.)
Focused massage on the neck and
shoulders. (13 minutes approx.)
Focused massage on the lower back.
(12 minutes approx.)
Focused on lower half of body, from low-
er back to legs. (14 minutes approx.)
Slow motion roller action massages the
entire body. (13 minutes approx.)
Recommended massage for first thing
in the morning. (10 minutes approx.)
Recommended massage for night be-
fore bed. (12 minutes approx.)
A combination of vibration and air pres-
sure massage for the seat. (12 minutes
approx.)

17 18
[Manual Selection Mode]
[Manual Selection Mode]
Manual Selection Mode
Description of Manual Selection Mode
(1) Basic Massage Actions (Select one out of below 12.)
(4) Vibration
(2) Air Massage
(3) Roller
* Remote control is pictured with panel open.
Normal
3D
Normal
3D
Moves only upward and
downward to extend spine.
Moves only upward and
downward to extend
spine partially.
Helps to extend spine
with not only up-and-
down motion but also
back and forth one.
Button toggles among
Normal Full, 3D Full,
and Stop in order.
Helps to partially extend
spine with not only up-
and-down motion but also
back and forth one.
Button toggles among
Normal Partial,
3D Partial, and Stop in
order.
FullPartial
Width Up/Down Intensity
Back
Vibration
Foot
Vibration
Width
–
Up/Down
–
Intensity
Intensity
For vibrating massage of back or feet.
(Operates and stop at a certain interval repeatedly.)
Buttons toggle among LOW, HIGH and OFF.
Low....1 wavy line
High...2 wavy lines
(Below example shows Back Vibraition "High" and Foot "Low".)
Air massage of foot.
(Left example shows air pressure "High".)
Air massage of calf & seat.
(Left example shows air pressure "Middle" for calf
and "Low" for seat.)
Use the Air Pressure Adjustment buttons during the massage to change intensity.
Foot
Calf & Seat
You can combine massaging actions of your choice among menues from (1) to (4).
A circle in the adjustment column means that particular adjustment can be made in the course of that massage action.
Cannot adjust roller width if you combine massaging action for which roller width adjustment is not avail-
able and Roller or Back Vibration.
Though Shiatsu Point is located for limit focused massaging (neck, shoulders, and lower back), and Roller in
Manual Selection Mode like Healthcare Program, shoulder position cannot be adjusted immediately following.
Only Normal Roller can be combined with Manual Shiatsu for both Full and Partial.
Area Specific Massage (neck, shoulders, and lower back) cannot be chosen in combination with Roller.
Forward/ Backward
Speed Width Up/Down
Kneading
–
–
–
–
–
–
–
–
–
–
–
–
–
–
–
–
–
–
–
–
Intensity
6 levels
–
4 levels
–
4 levels
–
–
–
–
–
–
–
Human
Touch
Kneading &
Tapping
Simple kneading action.
Complex massage action that feels like a human hand.
Button toggles among FORWARD,
BACKWARD, and OFF in order.(See page 19.)
Button toggles among FORWARD,
BACKWARD, and OFF in order. (See page 19.)
Kneads and taps at the same time.
Action Button
Action Button
Action
Button
Display
Display
Display
Display
Description
Description
DescriptionAction Button Description
Rhythm
Shiatsu
Rhythm
Shiatsu 1
Rhythm
Shiatsu 2
Manual
Shiatsu
Area Specific
Massage (Neck)
Area Specific
Massage (Shoulder)
Area Specific
Massage (Lower Back)
Manual
Shiatsu 1
Manual
Shiatsu 2
Tapping
Tapping 1
Tapping 2
Rhythmical repetitive
pressure.
Button toggles among
1, 2, and Stop in order.
Produces "human-touch
-like" Shiatsu.
Button toggles among
1, 2, and Stop in order.
Simple tapping action.
Botton toggles among
1, 2, and Stop in order.
Focuses on neck kneading.
Focuses on shoulder kneading.
Focuses on lower back kneading.
Though Shiatsu Point is located for limit focused massaging in Manual Selection Mode like Healthcare Program,
shoulder position cannot be adjusted right after that.
2 types, Normal and 3D are available in which Shiatsu Point is located automatically like Healthcare
Program. However, shoulder position cannot be adjusted immediately following.

[Manual Selection Mode]
[Manual Selection Mode]
19 20
4
Manual Selection Mode
How To Operate Manual Selection ModeHow To Adjust Each
To stop in the middle of a massage, push the POWER button on the remote to bring the rollers back to storage
position and end the massage action.
In an emergency or if some malfunction occurs, use the STOP button to stop the chair immediately. After confirming
safety, press POWER button. Rollers stop after going back to storage position.
Changing from Manual Selection Mode to a Healthcare Program
If you press Healthcare Program button during Manual Selection Program with remote control panel closed, rollers
once go back to storage position to start with automatic Shiatsu Point locating and Healthcare Program.
Changing Programs
Stopping in the Middle of a Massage
2
1
3
Use the buttons to select your
desired massage.
Press POWER button.
Flip open panel on remote control to show
Manual Selection buttons.
If no selection is made within five minutes,
the power automatically shuts off.
The rollers return to storage position
(upper part of seat back).
The massage action is
completed in 15 minutes.
Operation is complete.
If you feel the massaging action too strong, reduce the stimulation according to this Operating Man-
ual. If this solution does not work, stop using and contact the store where you purchased the chair.
→May result in injury if constantly used on a high stimulation level.
Do not place hands or feet into the roller tracks or into the space between the seat back
and the seat or into moving parts. Do not sit wearing hard object like hair accessories.
If your leg or foot gets out of the foot rest during the massage, don't try to force it back in.
Forward Kneading, Human Touch, Kneading &
Tapping: Buttons toggle among
FORWARD, BACKWARD, and
STOP.
Backward
Massaging speed can be adjusted with either FAST or
SLOW button in a phase manner during Kneading,
Kneading & Tapping, or Tapping 1 action.
Speed can also be changed during the massage.
Adjust air massage intensity on foot, calf, and
seat respectively. Button toggles among Me-
dium, High, and Low.
Adjusts back massage intensity at any level.
Speed
Left display shows when Kneading action
speed has been set at 4.
Speed levels:
Keading 6 levels (Speed 1 to 6)
Kneading & Tapping, Tapping 1 4 levels (Speed 1 to 4)
Roller width can be adjusted among 3 "Narrow",
"Medium", or "Wide" during Rhythm Shiatu 1, Tap-
ping 1/2, Full/Partial Roller, or Back Vibration action.
Width can also be changed during the massage
* However, this function is not available if action which
does not allow width adjustment like Kneading, Human
Touch, Kneading & Tapping, Rhythm Shiatsu2 is com-
bined with Roller or Back Vibration.
Display Action Button
Display DescriptionAction
Display DescriptionAction
Button
DescriptionAction Button
Narrow
Medium
Wide
Width
* Center of Partial Roller range can be adjusted in Partial Roller mode.
When using Full Roller Massage, the UP and DOWN buttons will
change the direction of the rollers.
Up/Down
Moves roller position to desired with this
button during Keading, Human Touch,
Keading & Tapping, Rhythm Shiatsu 1/2,
Manual Shiatsu 1/2, Tapping 1/2, Partial
Roller, or Back Vibration action.
Width Adjustment Buttons
SPEED ADJUSTMENT Buttons
UP DOWN Adjustment Buttons
Toggling between FORWARD and BACKWARD direction
Air Pressure Adjustment Buttons
Intensity Buttons
You can change programs without waiting for the selected program to finish.
In this case, timer would be reset, but massaging action is to stop once 30 minutes later, rated duration.
Caution

21 22
[Healthcare Programs]
[Healthcare Programs]
Healthcare Programs
Adjusting Massage Actions In Healthcare Program Massages
Adjusting Air Massage Pressure
Cancel Vibration
Changing Programs
Caution
If any other Healthcare Program button is pressed during a Healthcare Program, rollers once return to
storage position to resume with automatic Shiatsu Point locating.
Originally set at [Medium], can be selected among 3 levels Medium → High → Low in order with AIR
PRESSURE ADJUSTMENT button.
Stopping in the Middle of a Massage
If you want to stop in the middle of a massage, press POWER button. Rollers stop after returning to storage position.
In emergency or if some malfunction occurs, use STOP button to stop chair immediately. Rollers will not be returned
to storage position.
After safety check, press POWER button again to bring rollers back to storage position. Chair will then turn itself off.
Changing from Healthcare Program to Another Healthcare Program
Vibration can be omitted as desired by pressing either of VIBRATION CANCEL buttons.
Press again to resume.
Cancel Massage Actions
Opening the panel to press a manual selection mode button during a Healthcare Program massage will
cause the Healthcare Program to stop immediately and the selected massage action to begin.
Changing from a Healthcare Program to Manual Selection Mode
Healthcare Program Massages
8 courses are available aiming at soothing or health improvement.
Choose from this newly pre-programmed massage menu by simply pressing one of the Healthcare Pro-
gram buttons.
[LEGS]... Omits leg for air massage with one touch of LEGS button. Press again to resume.
[SEAT].... Omits forearm and upper arm for air massage with one touch of SEAT button. Press again to resume.
[BACK]... You can see that back is excluded for massaging on remote control display once BACK button is pressed.
To cancel, press BACK under MASSAGE CANCEL again.
*
If nothing is input for 20 seconds with this state, this returns to the state before [Back] button was pressed.
* To resume massage, push the POWER button to stop the massage first, then press POWER again and select another program.
Remote Control
Display
SHOULDER POSITION
ADJUSTMENT
Button
PERSONAL MEMORY
Button
POWER Button
STOP Button
VIBRATION CANCEL
Buttons
HEALTHCARE
PROGRAM
Buttons
PERSONAL MEMORY
Save Button
AIR PRESSURE
ADJUSTMENT
Button
BACK INTENSITY ADJUSTMENT
Button
MASSAGE CANCEL
Buttons
* Pictured with panel closed.
Remote Control
See page 23 for operation.
You can change programs without waiting for the selected program to finish.
In this case, timer would be reset, but massaging action is to stop once when it reaches 30 minutes at rated time.
If you feel the massaging action too strong, reduce the stimulation
according to this Operating Manual. If this solution does not work, stop
using and contact the store where you purchased the chair.
→ May result in injury if constantly used on a high stimulation level.
Do not place hands or feet into the roller tracks or into the space between
the seat back and the seat or into moving parts.
Do not wear hard object like accessory in using this chair.
If your leg or foot gets out of the footrest during the massage, don't try to
force it back in.

Healthcare Programs
23 24
[Personal Memory Feature]
Healthcare Programs
3
2
Keep massage sessions to no more than 15 minutes in length. Area Specific
Massage of any particular area on the body to no more than 5 minutes.
→ Continual use for extended periods of time can result in over stimulation, which could cause the op-
posite of the desired effect, or even injury.
Aim at no more than 30 minutes total massage time per day.
Press POWER button.
If no selection is made within five
minutes, the power automatically
shuts off.
Prompts selection of program.
1
How To Operate Healthcare Program
4
Push the button for
the Healthcare Program
of your choice.
Caution
Personal Memory Feature
Saving Settings
Recalling Settings
Allows you to save the air pressure settings for each air massage component of the Healthcare
Programs and Manual Selection massages.
Default air pressure settings for 1 - 4 is MEDIUM.
Air Pressure Adjustment and Personal Memory buttons are activated when the remote control
POWER is on.
Select the desired air pressure setting from
among the saved settings 1-4.
2Press SAVE button.
1
Adjust the air pressure for
each of the air cushions to
the most comfortable level.
Selected air pressure setting is displayed.
3
Choose 1 - 4 from
the Personal Memory
buttons.
Confirms that the selected
settings have been saved.
Confirms that air pressure
settings are being saved.
Recalls the saved air pressure settings.
No setting is to save if any button other than Memory Button 1 to 4 is pressed after Save Button.
After reconfirming air pressure settings, repeat steps 2 to 4 above.
5
Shoulder position can be adjusted.
Starts massaging.
Massage completed.
Confirms the program selection.
* Shiatu Point is to locate. Wait for a while.
[Please!] Sit deeply on the chair and place your head on seat
back for precise Shiatu Point location.
Use Shoulder Position Adjustment button to move the rollers if desired. If no
adjustment is necessary, do not use the buttons.
Massage action ends, rollers return to storage
position (upper part of seat back).
Confirms that the saved setting is being recalled.
* Current air pressure settings will all be changed to
the saved air pressure setting being recalled.

Troubleshooting
Repairs or disassembly may not be performed by anyone other than an authorized serviceperson.
25 26
These noises are a normal part of the chair's operation, and do not affect its
performance in any way.
Noise during chair operation
During Tapping and Kneading & Tapping
Sound of air pump
Sound of rollers rubbing against the seat cover
Vibrating mechanism noise
Sound of reclining seat back mechanism
Sound of air massage cushions
Remote control buttons do not seem to be activating normally.
Turn the main POWER switch on the back of the chair to OFF, wait 5 seconds and
then turn it ON again.
1) If chair returns to normal, no further action is needed.
2) Check to be sure that the foot rest connector is fully connected.
3) If the same message is displayed again, stop using the chair and unplug it from the wall.
Contact the store where you purchased the chair for assistance.
Remote control display shows the message, "Restart the main POWER switch."
Problem
Cause &
Solution
Problem
Cause &
Solution
Problem
Cause &
Solution
Problem
Cause &
Solution
Problem
Cause &
Solution
Massage action stops in the middle.
Turn the main POWER switch on the back of the chair to OFF, wait 5 seconds and
then turn it ON again.
1) If chair returns to normal, no further action is needed.
2) If this doesn't fix the problem, stop using the chair immediately to prevent any accident or injury.
Unplug the chair from the wall outlet and contact the customer service center for assistance.
The rollers stop during the massage.
The rollers moved up to the top and then stopped.
The right and left rollers are out of line.
Sometimes when the massage speed is slow and there is too much pressure on the
rollers, they can stop moving temporarily.
This is not breakage. Just slightly lift your body up from chair.
The rollers are designed to provide for the alternating tap-
ping function, so in stopping position they are sometimes
out of line - this is part of their design and there is noth-
ing wrong with the chair.
Approx. 1.5cm
Approx. 1.5cm
[Troubleshooting]
The footrest adjusting function is not working properly. (The footrest
is not touching the bottoms of my feet.)
Sit further back in the chair so your head rests firmly on the seat back. Healthcare Pro-
grams allow you to make adjustments to the shoulder position with the Shoulder Position
Adjustment button after the Shiatsu Point Locator function has completed.
The footrest adjusting function is not working properly. (The footrest is
not touching the bottoms of my feet.)
Sit with your ankles touching the back of the foot unit so that the sensors (located
near the ankle) can function properly. If your ankles don't touch the back of the Foot
unit, use the footrest buttons to adjust the angle.
Problem
Cause &
Solution
Recline function does not work.
Check to be sure no object is stuck between the reclining seat back and the control box
on the back of the chair.
The recliner safety mechanism may have been activated.
If I try to raise or lower the footrest or use the Foot Slide function
during the leg or foot massage, the chair stops.
For safety purposes, the air pressure massage is designed to stop if the foot rest or foot
slide is activated during the massage.
[Troubleshooting]
If there is still a problem after trying the solutions given in this troubleshooting guide,
stop using the chair immediately so as to prevent accident or injury and unplug the chair
from the wall. Contact the store where you purchased the chair for assistance.
Check for the following possible problems:
1) Is the power cord fully plugged into the wall outlet?
2) Is the power cord fully plugged into the connector at the back of the chair?
3) Is the main POWER switch in back of the chair turned ON?
4) Is the panel on the remote control closed all the way?
The auto timer will cause the rollers to move up to the top of the chair when
massage time is finished, so as not to interfere with your movements getting out
of the chair.
(Though Shiatsu Point is located for Area Specific Massage (neck, shoulders, and lower back), and Roller
in Manual Selection Mode like Healthcare Program, shoulder position cannot be adjusted right after that.)
See page 13 for details.
Problem
Problem
Cause &
Solution
Cause &
Solution
Problem
Cause &
Solution
Problem
Cause &
Solution
Problem
Cause &
Solution

FAQ
27 28
The panel on the remote control came off. Can it be reattached?
The panel on the remote control is designed to release if the panel is being over-used.
It's not broken; just press it back in place.
A
Q
How do I make the massage deeper?
Lower the reclining seat back and sit further back in the chair so that more of your weight is resting
on the seat back.
If that's still not deep enough, remove the buffer pad from inside the back pad.
A
Q
How do I make the massage lighter?
Replace buffer pad at the back of back pad with another thicker one.
If this does not solve, raise seat back up.
A
Q
I spilled water on the chair. What should I do?
Immediately turn the main POWER switch to OFF, and then unplug the chair from the wall. Contact the store
where you purchased the chair for assistance.
A
Q
Can you use the chair even if you are overweight?
We recommend the chair be used by people weighing up to 100 kg. If you weigh more than that, try
sitting lightly in the chair, not leaning back too hard on the seat back.
A
Q
[FAQ]
[Care & Storage]
Care & Storage
Care and Maintenance
Do not install chair where it can come into contact with direct heat, such as
direct sunlight or radiator.
When cleaning or caring for your chair, make sure to unplug the chair from
the wall first. Do not touch the power cord with wet hands.
[Caring for Back Pad, Head Rest & Covers]
Use a damp cloth that has been soaked in warm water and a mild detergent and then thoroughly wrung out
to clean any spots or grime.
Storage
After wiping off any dust or dirt, store your chair in a place that is relatively dry.
If you are not going to use the chair for some time, put a cover on it that will protect it from dust and dirt.
Pets can sometimes chew on power cords, so try to keep pets away from the chair even when it's being
stored.
Please follow these instructions when removing
the head rests or back pad.
* To put them back on, follow these instructions in reverse.
Fabric color can change if chair is in contact with vinyl covers or some wall
coverings for a prolonged period.
Do not iron.
Removing Head Rest & Back Pad
(1) Undo the velcro that holds the head rest on the back
pad and remove the head rest.
(2) Undo the snaps that hold the back pad on and remove
the back pad.
Caution
Caution
Caution
Be sure to keep the back pad in
place during massage. Do not
use the chair without the back
pad.
→ May result in personal injury.
Caution
[Caring for Remote Control & Control Box]
[Caring for Other Plastic Parts]
Use a dry cloth to wipe off the remote control and control box.
Never use a damp or wet cloth. → May result in failure.
First, soak soft cloth in lukewarm water where a little amount of neutral detergent is soluted. Then,
squeeze it hard to wipe off dirt. Finally, use dry cloth to remove adhering detergent.
Do not use alcohol based or other household cleaning products or abrasives because they can scratch or
crack the finish or cause color to fade.
(2)
(1)

29 30
[Customer Service And Warranty]
[Regular Maintenance]
Regular Maintenance Will Preserve the Life of Your Chair
Sometimes the chair does not start when POWER is turned on.
The power cord is frayed or cracked.
The power cord or connector gets hot.
Sometimes there is a burning smell,
unusual noise or vibration while chair is in operation.
Sometimes the auto timer does not go off.
Other unusual occurrences or problems.
Are you experiencing any of these symptoms?
To Use Your Chair Safely
If you and your chair are experiencing any of the above symptoms, to prevent accident or
damage, stop using the chair immediately and unplug it from the wall. Be sure to contact
the store where you purchased the chair to schedule a maintenance inspection.
Maintenance With Love
Regular Maintenance
A warranty card is provided with each chair at purchase.
Please read the contents carefully and keep it in a safe place. (You will need the card to facilitate warranty re-
pairs.)
If the chair is to be used outside the home (in a commercial setting, for example), fees will be charged for
repairs even while chair is under warranty.
1. Warranty
Before calling for repairs or service, use the Troubleshooting guide on pages 25-26 to see if the problem can be
solved easily.
If the problem persists, contact the store where you purchased the chair for assistance.
Have the following information ready.
1) Your name, address and telephone number
2) Name of product and model number (see back cover of this manual)
3) Serial number (see the company sticker on the control box on back of the chair)
4) Date of purchase
5) Problem you are experiencing (in as much detail as possible)
Under warranty:
Have your warranty card ready. Even under warranty, some repairs will be charged for, so please read the card carefully.
Warranty expired:
Contact the store where you purchased the chair.
If repairs can be made that will maintain the functions of the chair, we will be happy to make repairs for a fee.
Minimum inventory period for repair parts:
We keep an inventory of functional parts for each chair model for repair purposes for a minimum of six years (fabric cov-
ers etc are not included). Functional parts means parts that are necessary to maintain the functions of the chair.
Other questions:
Contact the store where you purchased the chair.
2.Repairs & Service
Customer Service And Warranty
The fabric used on the chair coverings is a replaceable supply and is designed to last for three years under
regular use (regular use consists of two 15-minute massage sessions daily).
For maximum safety in using your chair, contact the store where you purchased the chair
or the customer service center, before the three years runs out to schedule a regular maintenance inspection.
* Fabric may not last as long if usage is heavier than described above.
* We recommend that the whole chair be given a regular maintenance inspection about five years after the ini-
tial purchase.
Contact the store where you purchased the chair for maintenance inspections and repairs.