Fanco CFFCOR24WH User manual

The ceiling fan weight is 9.2kg. The structure that the ceiling fan is mounted to must
be capable of supporting a weight of at least 56kg. The fixing must be able to support
the moving weight of the fan and must not twist or work loose
18. If unusual oscillating movement is observed, immediately stop using the ceiling fan and
contact the manufacturer, its service agent or suitably qualified persons.
19. The replacement of parts of the safety suspension system device shall be performed by the
manufacturer, its service agent or suitably qualified persons.
20. If it is necessary to replace the live or neutral brushes to ensure operation of the motor then 20. If it is necessary to replace the live or neutral brushes to ensure operation of the motor then
both brushes and the earth brush shall be replaced at the same time. The brushes shall
only be replaced by a suitably qualified person.

6. This Ceiling fan can be installed on flat ceiling or a raked ceiling of up to 15 degrees.

Warranty details:
Fanco warrants this ceiling fan against defects and offers an ‘in home warranty’ service, mean-
ing the warranty includes the installation of replacement parts or replacement fan in cases
where an electrician is required. The in-home component of this warranty covers only actual
electrical work undertaken, on or to the ceiling fan. All parts deemed defective in workmanship
or materials will be replaced free of charge during the warranty period.
Major defects in a ceiling fan are:
1. Does not rotate properly or at all due to an internal electrical or mechanical fault
2. A loud motor noise which is caused by an internal electrical or mechanical fault (NOT a
noise caused by incorrect installation, and not a slight hum that is not considered a fault).
3. For new fans that have just been unpacked, broken or damaged non-detachable parts
(eg motor housing)
Fanco warrants this ceiling fan to perform to its published features and specifications only. The
Fanco warranty does not cover situations where the product does not perform to the expecta-
tion of a user, or for a use that it was not specifically designed for, but it does perform to its
published features and specifications.
Slight variations of speed may occur between the same model of fan and slight humming or
electrical noises may occur and be more noticeable at night. This is the nature of the product
and not deemed a fault covered by warranty. Other noises which may occur from external
influences and are not covered by warranty include but are not limited to; power supply “noise”
and intermittent “humming” from mains power delivery infrastructure, signals sent through the
power grid by the electricity provider for the control of off peak hot water and street lights. Filters
for blocking/reducing such signals are available in Australia at the customer's expense.
IMPORTANT: The ‘in home’ repair/replacement service is carried out by Fanco service agents
once the warranty claim has been approved. Fanco will not reimburse repair/replacement work
done outside the warranty process.
In cases of in-home repair/replacements in areas outside the coverage of Fanco service agents,
subject to conditions, Fanco will reimburse customers a standard fee of $95.00 (inc. GST) for
using their own electrician. This reimbursement will be paid directly to the Customer once the
warranty claim has been approved and Fanco has determined there are no FANCO service
agents available in the area. Fanco will not accept warranty claims for reimbursement of service
work completed that has not been authorised through the warranty process.
Warranty Period
•The warranty period for this ceiling fan is 2 years.
•The warranty period begins from the date of purchase, as determined by the tax invoice
provided by the authorised retailer.
•Batteries are not covered by warranty.
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Warranty Limitations and Conditions
• Installation by Qualified A-Grade Electrician – Evidence that the Fanco ceiling fan was
installed by a qualified A-Grade Electrician and in compliance with Australian law must be
provided for the warranty claim to be processed. The most acceptable form of evidence
is the certificate of electrical compliance issued by the electrician.
• Proof of Purchase – Proof of purchase from an authorised retailer specifying the fan
model and purchase date (such as a tax invoice) must by supplied for the warranty claim
to be processed.
• Ceiling Fan must be installed for in home warranty to apply – The Fanco Ceiling fan must
have been installed by a qualified electrician and must remain installed for the in home
warranty service to apply. If there is an issue with the wiring, the fan should be left
installed without the wiring connected.
• Outdoor Installation – This product is approved for use outdoors in well covered areas
where rain will not wet any part of the fan including the motor, blades, rod or canopy. The
fan must be installed at least 1.5m from the end of the blade to the edge of the roof or
eave.
• Reasonable wear and tear – is not covered by warranty. The client should ensure the fan
is regularly cleaned and any screws and blade nuts that become loose through normal
operation are tightened. This is not covered by warranty.
• Domestic/Personal Use only - This product is not designed or intended for industrial or
commercial use and therefore the warranty will not cover such use.
• Purchase from Authorised Retailer– In order for the warranty to apply, the Fanco Ceiling
fan must have been purchased in Australia from an authorised retailer (please see the
Fanco website for a list of authorised retailers).
• Fanco Warranty Applies in Australia Only – Fanco warranty is only available for products
installed and being used in Australia.
• Extra Costs – In-home service warranty will cover access to ceiling fans installed on
standard ceilings where a service person does not require a ladder greater than 2 metres
in height. Australian OH&S legislation may require special measures and protective
equipment be used in situations where people are required to work more than 2m above
floor level or where a hazard exists. Any extra costs incurred to service the ceiling fan
that arise from such situations such as requiring extension ladders, scaffolding or other
non-standard equipment will not be covered by the warranty and must be paid for by the
client.
• Installations with unsafe or impractical access - Fanco and its service agents reserve the
right to refuse service to ceiling fans and their accessories which are deemed by Fanco
warranty claim assessors or Fanco service agents to be unsafe or impractical to access.
In these cases Fanco will still supply a replacement of any faulty products. At Fanco’s
discretion, if a service agent has not already attended the warranty claim, the client may
be reimbursed a standard fee of $95.00 (inc. GST) for using their own electrician.
• Location change - This limited warranty does not cover any damages to hard-wired
products if it is moved from the original location of installation to another during the
warranty period.
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•Incorrect Installation/Misuse/damage of product – is not covered by warranty. The Fanco
ceiling fan must be installed and used according to the installation manual and user
guidelines. Damage caused by external factors such as (but not limited to) power supply
faults/surges, water damage, lighting and other Acts of God is not covered by this
waranty. Fanco fans must only be installed and used with compatible accessories as
specified by Fanco. Use with or wiring with non-authorised accessories and/or other
items will void this warranty.
If a Fanco Service Agent determines a problem with the product is due to incorrect
installation or misuse of the product, the product will not be replaced or repaired under
warranty, the remainder of the warranty will be terminated and the client will be liable for
a $95 inc GST call out fee.
Fanco does not accept liability for any direct or consequential damage, loss or other
expense arising from misuse or incorrect installation and operation of the appliance.
Warranty Claims
Please submit any warranty claims in writing by one of the following methods;
1. Email to: [email protected] and attaching the required documents
2. filling out the warranty claim form on the Fanco website and attaching the required
documents
3. filling out the warranty claim form provided in the ceiling fan box and posting to the
address provided with the required documents
Please ensure all warranty claims are in accordance with the warranty conditions and limitations
outlined above and that you include:
1. Proof of purchase
2. Evidence of installation by a qualified and licensed electrician such as an electrical
certificate of compliance
Please allow up to four days from receipt of your warranty claim for a response.
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.
You are entitled to a replacement or refund for a major failure and compensation for any other
reasonably foreseeable loss of damage. You are also entitled to have the goods repaired or
replaced if the goods fail to be of acceptable quality and the failure does not amount to a major
failure.
Fanco
18 Cleeland Road
Oakleigh South, VIC 3167
https://www.fanco.com.au/
Tel: [phone]
Email: [email protected]
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