FAQ 202 Setup guide
202
SMART SILICONE LED MASK
O N L I N E M A N U A L
FULL USER MANUAL
GETTING STARTED
Congrat lations on taking the rst step into a new era of anti-aging by acq iring FAQ™ 202. Before yo begin to
enjoy allthe benets of professional skincare technology in the comfort of yo r home, please take a few moments to
caref llyread the instr ctions in this man al.
Please READ ALL INSTRUCTIONS BEFORE USE and tilize this prod ct only for its intended se as described in this
man al.
INTENDED USE: FAQ™ 202 is an over-the-co nter device emitting energy in the red, green, and bl e regions of the
spectr m, intended to treat facial wrinkles and/or blemishes.
WARNING: NO MODIFICATION OF THIS EQUIPMENT IS ALLOWED.
FAQ™ 202 OVERVIEW
Introducing an entirely new generation of LED masks. Ultra-lightweight, wireless, and made with fl exi-fi t silicone to
mold toyour facial contours for even light coverage. FAQ™ 202 features 8 different wavelengths, including NIR
(near-infrared), to tacklesigns of aging and other skin concerns - while you do literally anything else. Move around
freely, and enjoy spa-level LED facialtreatments, at the push of a button.
GETTING TO KNOW FAQ™ 201
INDICATOR LIGHT
Indicates when device is in
Bl etooth pairing mode, and
Smart Control mode.
UNI
V
ERSAL
P
OWER BUTTON
Press once to t rn on. Press again
toswitch LED colors. Press for
3
sec tot rn o
. From o
, press for
3
sec top t mask in Bl etooth pairing
modeto connect to the app.
O
P
EN E
Y
E DESIGN
Protects eyes from powerf l
LED wavelengths, and allows
ease of movement as yo can
see clearly even while wearing
the mask.
FLE
X
I
-
FIT SILICONE
Ultra-hygienic and easy to
clean. Molds to yo r face like
a transparent second skin for
ease of movement.
CHARGING
P
ORT
Up to
1
.
5
ho rs of se per
USB charge.
NON
-
SLI
P
HEADBAND
Made of silicone for ltimate
comfort, and so it doesn
’
t p ll
hair.
K
eeps mask sec rely on
yo r face so yo can move
aro nd freely.
600
P
OINTS OF LIGHT
P lsing
3
000
x
per second, and
optimized to ens re the LED
wavelengths penetrate evenly
across all areas of the face.
USB C
harging
C
abl
Charges anytime, anywhere.
Comes in accessory po ch.
60
m
L FA
Q™
S
ilicon
C
l aning
S
pray
Use to clean yo r
device for ma
x
im m
hygiene.
D
isplay
C
as
Either store yo r mask
away in the bo
x
, or
displaypro dly by
propping p onthe
display stand.
I
nt ractiv
A
pp
Controls device
settings and syncs
yo rpreferences. With
pre-programmed
treatments.
2
WARNINGS
FOR OPTIMUM SAFETY:
FAQ™ LED Masks should b comfortabl – if you xp ri nc any discomfort or prolong d skin r dn ss, discontinu us imm diat ly and
consult a physician.
Do not us on wound ulc ration, trauma, and post-op rativ wounds.
Do not us if you hav light-s nsitivity or sun burnt or inam d skin.
Do not star dir ctly at th LED lights.
This product should not b us d by childr n. Clos sup rvision is n c ssary wh n this product is us d by, on, or n ar childr nand thos with
r duc d physical and m ntal abiliti s.
For r asons of hygi n , w do not r comm nd sharing your FAQ™ 202 with anyon ls .
Avoid l aving your FAQ™ 202 in dir ct sunlight and n v r xpos it to xtr m h at or boiling wat r.
Do not pull th silicon strap too tight, in ord r to avoid damag to th silicon mask.
Discontinu us if this product app ars damag d in any way.
This product contains no s rvic abl parts.
Do not tamp r or att mpt to disass mbl th product as this may caus damag to th unit.
Do not us whil driving or op rating h avy machin ry.
Do not ins rt any obj ct into any op ning of th d vic .
Do not us th d vic if it is ov rh ating or you susp ct that it is malfunctioning.
This d vic should only b us d with a SELV pow r adapt r.
It is r comm nd d that IEC60950 standard pow r suppli rs ar us d to charg th d vic .
B for charging, mak sur that th plug and sock t ar compl t ly dry. Failur to do so may r sult in l ctric shock,short circuit, or r .
Do not us th d vic whil charging. Discontinu us if this d vic or charg r is not working prop rly or app ars damag din any way. Only us
th pow r cord suppli d with your d vic .
Th batt ry must b r mov d from th applianc b for it is dispos d of. Th applianc must b disconn ct d from th supply mains wh n
r moving th batt ry, and th batt ry is to b dispos d of saf ly.
G
iv n th
ci ncy of th FAQ™ LED Masks, w r comm nd that you do not us FAQ™ 202 for mor than
1
5 minut s ata tim .
Us this LED Mask only for its int nd d us as d scrib d in this manual. If you do not nd th answ r to your sp cic
q
u stion,or if you hav any
oth r
q
u stions r garding th d vic
’
s op ration, pl as visit
faqswiss.com/support
3
HO
W
TO
U
S
E
F
A
Q™
202
U
N
LOC
K
YOUR DEVICE
B for rst us , download th FAQ™ Swiss mobil app to unlock and r gist r your
d vic by following th s simpl st ps
;
1.
Download th FAQTM Swiss app on your mobil phon by scanning th QR cod .
2.
Log in to your xisting account, or sign up for a n w on .
3.
Add d vic
(
on th top of your scr n
)
.
4.
Choos th d vic s ri s.
5.
Pr ss and hold th univ rsal button to conn ct your d vic to th app.
6.
Fill in th purchas information
And your d vic is r ady to us
!
FAQ™ SWISS APP
The FAQ™ Sw ss app oers nstruct ons on how to use and take care of your FAQ™ S l coneLED
Mask. You can also use t to control sett ngs and access v deo-gu ded rout nes.
SETTINGS
Set your preferences for LED l ght and treatment durat on, and the the dev ce w llremember
them for o ne use:
LED LIGHT
Select your preferred LED l ght color. Then select whether you would l ke to add near - nfrared
LED to your treatment by cl ck ng on the toggle button next to NIR.
LIGHT INTENSITY
Select your preferred ntens ty by choos ng between Low, Med um or H gh.
AUTO-OFF TIME
Select how long you would l ke your treatment to last for by us ng the sl d ng scale.
TREATMENTS
Choose from one of our pre-programmed treatments to target spec c sk n concerns, and
s mply follow the gu ded v deo.
SMART CONTROL
Use th s part of the app as a remote control to adjust your preferences dur ng yourtreatment.
SET REMINDER
L ke an alarm for your sk ncare reg me, you can get rem nders when t
'
s t me for your next
treatment. Select the treatment that you would l ke to set a rem nder for. Then select wh chdays
you would l ke to rece ve rem nders.
3
HOW TO USE FAQ™ 202
In order to use your mask, you MUS rst UNLOCK I . You can do this
automatically by registering your mask via theFAQ™ Swiss app for the
rst time.
1. Start with a clean and dry face, and apply your FAQ M primer, if
desired. hen place your FAQ™ 202 Silicone LEDFace Mask over
your face, and secure in place with the headband.
2. Press the universal power button to turn on your mask. You can
change the LED colors by quick-pressing the buttonagain. Or you
can access pre-programmed treatments and more settings via the
FAQ™ Swiss app. Simply downloadthe app and follow the
instructions.
3. Enjoy your LED facial treatment for up to 15 mins, while you continue
with your day - for multitasking at its best.Once nished, press the
universal power button for 3 seconds to turn o your mask.
RECOMMENDED USE: 5-15 mins, 3-5 times per week.
CAUTION: Do not pull the headband too tight, or you may damage the
silicone mask.
CLEANING YOUR FAQ™ 202
Always clean your FAQ™ LED Mask thoroughly after use. For optimal results, we recommend spraying the maskwith
FAQ™ Silicone Cleaning Spray. hen wet a lint-free cloth or towel with warm water, and thoroughly wipe o all
remaining residue.
NOT
E
: Never use cleaning products containing alcohol, petrol, or acetone, as they may irritate the skin and damage
the silicone.
TROU
B
LESHOOTING
P
recautions
to
be
taken
in
the
event
of
changes
in
the
performance
of
FAQ™:
If
FAQ™
202
is
not
activated
when
pressing
the
universal
button:
B
attery is empty. Recharge using the US
B
charging cable for up to 2 hours until fully charged, and then restart
yourdevice by pressing the universal button.
If
FAQ™
202
cannot
be
switched
o
and/or
the
universal
button
does
not
respond:
Microprocessor is temporarily malfunctioning. Press and hold the universal button to restart the device.
If
FAQ™
202
won’t
sync
to
the
FAQ™
Swiss
app:
Switch your
B
luetooth o and then on again to try reconnecting.
Close the FAQ™ Swiss app and then reopen it to start the process over.
Check to see if the app needs to be updated in your mobile device
’
s app store.
4
WARRANTY TERMS & CONDITIONS
REGISTER WARRANTY
To activate your 2-Year Limited Warranty, register through the FAQ™ Swiss app, or visitfaqswiss.com/ roduct-
registration for more information.
2-YEAR LIMITED WARRANTY
FAQ™ Swiss warrants this device for a period of TWO (2) YEARS after the original date of purchase against defects
due tofaulty workmanship or materials arising from Normal Use of the device. The warranty covers working parts
that aectthe function of the device. It does NOT cover cosmetic deterioration caused by fair wear and tear, or
damage caused byaccident, misuse or neglect. Any attempt to open or take apart the device (or its accessories) will
void the warranty
If you discover a defect and notify FAQ™ Swiss during the warranty period, FAQ™ Swiss will, at its discretion,
replacethe device free of charge. Claims under warranty must be supported by reasonable evidence that the date of
the claimis within the warranty period. To validate your warranty, please keep your original purchase receipt
together with thesewarranty conditions for the duration of the warranty period.
To claim your warranty, you must log in to your account at www.faqswiss.com and then select the option to make a
warranty claim. Shipping costs are non refundable. This undertaking is in addition to your statutory rights as a
consumerand does not aect those rights in any way.
DISPOSAL INFORMATION
Disposal of old electronic equipment (applicable in the EU and other European countries with separate waste
collection systems).
This device should not be treated as household waste, but rather be brought to the appropriate collection point for
recycling of electrical and electronic equipment. By ensuring this device is disposed of correctly, you will help
preventthe potential negative consequences for the environment and human health which could be caused by
inappropriatewaste handling of the device. The recycling of materials will also help conserve natural resources.
For more information about the recycling of your device, please contact your local household waste disposal service
or your place of purchase.
5
BATTERY REMOVAL
NOTE: This process is not reversible. Opening the device will void its warranty. This action must only be undertaken
when the device is ready to be disposed of.
Because this device contains a lithium-ion battery, the battery must be removed before disposal and should not be
thrown away with household waste. To remove the battery, cut and remove the silicone outer layer from the diamond
shaped part on the forehead of the mask. Next, cut the plastic shell along the crack, and pry the shell open. Then cut
the battery cable, remove the battery, and dispose of it in accordance with your local environmental regulations.
Wear gloves during this process for your safety. Detailed visual instructions are provided below:
SPECIFICATIONS
MATERIALS: Plastic ABS/PC, Silicone Food-grade
silicone
COLOR: Gold / Black
SIZE: 162 x 100 x 182 mm
WEIGHT: 169 g
BATTERY: 3.7V lithium battery with 1050mAh
USAGE: 1.5 hours of use per charge
STANDBY: 90 days
MAX NOISE LEVEL: <50 dB
DISCLAIMER
U
sers of this device do so at their own risk. Neither FA
Q
T
M
Swiss nor its retailers assume any responsibility or
liability for any in
j
uries or damages, physical or otherwise, resulting, directly or indirectly, from the use of this
device. Furthermore, FA
Q
T
M
Swiss reserves the right to revise this publication and to make changes from time to
time in the contents thereof without obligation to notify any person of such revision or changes.
This device complies with part 15 of the FCC
R
ules. Operation is sub
j
ect to the following two conditions:
(
1
)
This
device may not cause harmful interference, and
(
2
)
this device must accept any interference received, including
interference that may cause undesired operation.
CAUTION: Changes or modi
cations to this unit not expressly approved by the party responsible for compliance
could void the user
'
s authority to operate the e
q
uipment.
NOTE: This e
q
uipment has been tested and found to comply with the limits for a Class B digital device, pursuant to
part 15 of the FCC
R
ules. These limits are designed to provide reasonable protection against harmful interference in
a residential installation. This e
q
uipment generates, uses and can radiate radio fre
q
uency energy and, if notinstalled
and used in accordance with the instructions, may cause harmful interference to radio communications.
H
owever,
there is no guarantee that interference will not occur in a particular installation.
I
f this e
q
uipment does cause
harmful interference to radio or television reception, which can be determined by turning the e
q
uipment o
and on,
the user is encouraged to try to correct the interference by one or more of the following measures:
R
eorient or relocate the receiving antenna.
I
ncrease the separation between the e
q
uipment and receiver.
Connect the e
q
uipment into an outlet on a circuit di
erent from that to which the receiver is connected.
Consult the dealer or an experienced radio / TV technician for help.
M
odel may be changed for improvements without notice.
6
7
FREQUENTLY ASKED QUESTIONS
THE BASICS
1. WHAT COMES WITH MY FAQ™ 00 LED MASK?
1x FAQ™ 200 LED Face Mask, 1x 60mL FAQ™ Silicone Cleaning Spray, 1x USB Charging Cable, 1x User Manual,1x Quick Start
Guide.
2. WHAT SHOULD I DO AFTER I RECEIVE MY FAQTM 00 LED MASK?
Congratulations on discovering a new era of anti-aging. Before you begin your rst treatment with FAQTM 202, youneed to
unlock and register your device by downloading the FAQTM Swiss app for free, and following the instructionsin the app. (For
more information, please refer to the section below titled ‘THE APP’).
3. HOW DO I TURN MY FAQTM 00 LED MASK ON?
Press the universal power button on your LED mask to turn it on.
4. HOW DO I TURN MY FAQTM 00 LED MASK OFF?
Press and hold the universal power button on your LED mask for 3 seconds to turn it o. Your device will turn oautomatically after 15 mins.
TREATMENT
5. HOW DO I START MY FIRST TREATMENT?
First, clean and dry your face and neck carefully, and apply your FAQTM primer if desired. Then place your FAQTM 200LED Face
Mask over your face, and secure it in place with the headband. Press the universal power button to turn onyour mask. You can
change the LED colors by
q
uick-pressing the button again. (
W
ith FAQTM 202, you can also accessmore settings and pre-
programmed treatments via the FAQTM Swiss app). En
j
oy your LED facial treatment for up to 15mins, while you continue with
your day - for multitasking at its best.
O
nce nished, press the universal power buttonfor 3 seconds to turn o your mask.
6
. CAN I USE MY OWN SKINCARE WITH MY FAQTM 00 LED MASK?
W
e recommend using FAQTM primer with the FAQTM 200 LED Mask due to its potent anti-aging properties.However, you can use
your own skincare instead, if desired. But make sure the skincare products you usedon’t contain any silicones or acids, or
photosensitive ingredients such as
V
itamin A, Retinol, AHAs, Ben
z
oylPeroxide and
V
itamin C.
7
. HOW OFTEN CAN I USE MY FAQTM 00 LED MASK?
W
e recommend using your FAQTM LED Mask for 5-15 minutes, 3-5 times per week for optimal results.
8
. WHAT IS LED THERA
P
Y?
LED, or light emitting diode, therapy is a skincare treatment that uses varying wavelengths of light. NASA originallydeveloped it
for plant growth experiments on shuttle missions and later found it to have promise for woundtreatment. LED light therapy is now
used by aestheticians to help regenerate the skin from aging.
9
. IS LED THERA
P
Y SAFE?
Unlike other types of light therapy, LEDs do not contain ultraviolet rays. Therefore, they’re safe for regular use. LEDlight therapy
also doesn’t cause burns like other anti-aging treatments such as chemical peels, dermabrasion, andlaser therapy.
APP
1
0
. HOW DO I
P
AIR MY FAQTM 0 LED MASK WITH THE FAQTM SWISS A
PP
?
First, download the FAQTM Swiss app to your smartphone or tablet, and turn on Bluetooth on your smartphone
/
tablet. Next,
press and hold the universal button on your mask for 3 seconds. The mask will turn blue to indicatewhen it is in Bluetooth pairing
mode. Then simply follow the instructions in the app to nish pairing your mask tothe app. (N
O
TE
:
Your mask must be o before
you can put it in Bluetooth pairing mode).
8
11. DOES MY FAQTM 202 LED MASK WORK WITHOUT THE APP?
Yes, you can manually use your mask without the FAQTM Swiss app. Simply switch between L D colors by pressingthe
universal power button. However, please keep in mind that before you use the mask for the very rst time, youmust unlock
and register it through the FAQTM Swiss app.
12. WHAT ARE THE BENEFITS OF USING THE FAQTM SWISS APP?
The FAQTM Swiss app oers a pre-programmed facial treatment for you to enjoy, as well as a wireless remotecontrol
function. It also oers you advanced settings that you can save to your device, according to yourpreferences, for the next
time you turn it on. Additionally, you can register your warranty and access how to useinstructions via the app.
TROUBL SHOOTING & MAINT NANC
13. WHAT DOES IT MEAN WHEN MY FAQTM LED MASK FLASHES RED 3 TIMES?
Your mask will ash red 3 times to indicate low battery. Recharge your mask using the provided USB charging cablefor up to
2 hours, until fully charged.
14. WHAT DOES IT MEAN WHEN MY FAQTM LED MASK FLASHES BLUE?
Your mask will ash blue to indicate it is in Bluetooth pairing mode, and ready to connect to the app.
15. HOW DO I CLEAN MY FAQTM DEVICE?
Always clean your FAQTM L D Mask thoroughly after use. For optimal results, we recommend spraying the maskwith FAQTM
Silicone Cleaning Spray. Then wet a lint-free cloth or towel with warm water, and thoroughly wipe o allremaining residue.
(NOT : Never use cleaning products containing alcohol, petrol or acetone, as they may irritate the skin and damage the
silicone).
©
2
0
23 FAQ GmbH. ALL RIGHTS R S R
V
D
/
TOUS DROITS R
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VÉ
S.
MANUFACTUR D FOR
/
FABRIQU
É
P
OUR FAQ GmbH.
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VÄ
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STOC
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HOLM, S
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D N.
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15
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AMA LAN , LAS
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GAS, N
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89119
, USA.
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ORT M LBOURN ,
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IC, 32
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AUSTRALIA.
MANUFACTUR D BY
/
FABRIQU
É
P
AR :
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NO.
58
LINSH NG ROAD, TINGLIN TO
W
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