Fillmaster Systems Fillmaster PRO User manual

USER GUIDE
FAST AND ACCURATE
RECONSTITUTION & FLAVORING

Fillmaster Pro™ | User Guide
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Eciency, quality, and a better customer experience. The Fillmaster Pro™
dispenser combines the best features of FLAVORx® and Fillmaster® to
bring you a powerful, integrated reconstitution and flavoring system.
The Fillmaster Pro™ streamlines the reconstitution and flavoring process
saving you and your pharmacy sta time. Whether this is an upgrade
to your present Fillmaster®/ FLAVORx® system or a completely new
reconstitution & flavoring system, the Fillmaster Pro will change the way
you dispense and flavor forever.
Fillmaster® Systems, LLC
9475 Gerwig Lane, Columbia, MD 21046
1-800-884-5771 • www.fiillmastersystems.com

Fillmaster Pro™ | User Guide
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Table of Contents
Introduction 4
Parts 5
Keypad & Display 5
Operation
Getting Started 6
How to Calibrate 6
Reconstitution & Flavoring 7
Flavoring Only 7
Helpful Tips 8
Menu Guide 9
Troubleshooting 10
Maintenance 10
Fillmaster Pro™ Total Care Plan 11
FLAVORx® 12-13
FLAVORx® Promotional Tools 14
Key Takeaways 15
Fillmaster® Systems, LLC
9475 Gerwig Lane, Columbia, MD 21046
1-800-884-5771 • www.fiillmastersystems.com

Fillmaster Pro™ | User Guide
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Introduction
The user-friendly Fillmaster Pro™ will allow you to reconstitute and flavor
medications in less than a minute. Scan from over 7,000 NDC numbers to queue
up how much water you need to dispense. The Fillmaster Pro™ will also let you
know what flavors are recommended for a particular medication and provide
flavoring instructions on the screen.
Now that you have a Fillmaster Pro™ in your pharmacy you can dispense and flavor
medications faster, easier, and more accurately making your pharmacy more
ecient. Maximizing productivity can mean greater profit, the potential to fill more
prescriptions and minimizing errors. Now let’s get started!
Fillmaster® Systems, LLC
9475 Gerwig Lane, Columbia, MD 21046
1-800-884-5771 • www.fiillmastersystems.com

Fillmaster Pro™ | User Guide
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Parts, Digital Touch Screen
& Display
All of the following pieces should be included in your Fillmaster Pro™ package. If
anything is missing, please contact us at 1-888-284-7873.
(1) Fillmaster Pro™ Dispenser
(1) NDC Database (SD Card)
(1) Power Supply
(1) Installation Hardware
(1) FLAVORx® Marketing Materials
(1) 50’ ¼ White Tubing
Touch “Scan” to
turn on the scanner
on the left side of
the machine. Once
activated, scan
NDC on medication
Touch “NDC” to
manually type in
the NDC number
Touch “Menu” to
find more screens
to help you learn
more about the
Fillmaster Pro™
Fillmaster® Systems, LLC
9475 Gerwig Lane, Columbia, MD 21046
1-800-884-5771 • www.fiillmastersystems.com

Fillmaster Pro™ | User Guide
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Operation
1. Flush filters before first use. For Reverse Osmosis systems:
Flush the first tank of water. See install guide for complete
instructions.
2. Install SD card before powering on device. Secure SD card
in the slot. Slot is located under the top cover towards the
back (machine will come with SD partially inserted but only
operates if SD card pushed in completely).
3. Plug in machine for power, turn on/o switch to “ON”
position. Both located under the top cover.
4. Be sure that the water supply is turned on at all valves.
5. Attach the dispensing tip.
6. Purge the dispenser. To begin purge, press “Menu” on the
touch screen, then select “Dispense Water” which allows
you to enter 100mL. Collect water and repeat until water
runs clear. Repeating is common.
7. Calibrate the unit. See instructions on how to calibrate the
unit.
Getting
Started
1. Press “Menu” on the touch screen.
2. Select “Calibration.”
3. Place a graduated cylinder under dispensing tip and follow
directions shown on screen.
How to
Calibrate
Getting started with
your Fillmaster Pro™
Fillmaster® Systems, LLC
9475 Gerwig Lane, Columbia, MD 21046
1-800-884-5771 • www.fiillmastersystems.com

Fillmaster Pro™ | User Guide
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Daily Operation Steps
Note: Please do not cover the barcode
with the prescription label.
1. Press “Scan” on the touch screen.
2. Scan the UPC barcode on the medication bottle and confirm
the drug name, strength & volume (the scanner is found to the
left of the keypad and only lights up when the scan function is
activated).
3. Press “Recon + Flavor” on the touchscreen to reconstitute and
flavor.
4. Select the flavor of choice and confirm the selection.
5. Press “OK” to begin reconstitution, the first half will dispense.
6. Press “Dispense” again to add the second half of water.
7. Once water is added, follow directions on screen to customize
the taste of the medication.
Reconstitution
& Flavoring
Operation
1. Press ‘Scan’ on touch screen.
2. Scan the UPC barcode on the medication bottle and confirm the
drug name, strength & volume.
3. Press ‘Flavor Only’ on the display for flavoring instructions.
4. Select the flavor of choice and confirm the selection.
5. Enter the volume of medication being dispensed.
6. Recipe will appear on touch screen, follow directions.
Flavoring
Only
1. Press “Scan” on the touch screen.
2. Scan the UPC barcode on the medication bottle and confirm the
drug name, strength & volume.
3. Press “Recon only” on the display to reconstitute.
4. Press “OK” to begin the reconstitution process.
Reconstitution
Only
Note: To enter water amounts manually for reconstitution, Press “Menu” on the home screen,
select “Manual Operation, and manually enter in the amount of water in mLs.
Fillmaster® Systems, LLC
9475 Gerwig Lane, Columbia, MD 21046
1-800-884-5771 • www.fiillmastersystems.com

Fillmaster Pro™ | User Guide
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Helpful Tips
• When dispensing, Do NOT insert the dispensing tip directly into the bottle
of medication.
• To select a flavor, press the picture of the flavor desired. Flavors that are
recommended as “best matches” will be indicated (only the illuminated
flavors will work for that medication).
• You can flavor commercially prepared medications or OTCs.
• If a medication has already been flavored with FLAVORx®, in most cases
you can reflavor it with another flavor if the customer requests it. Please
contact FLAVORx® Technical Support for specific reflavoring instructions,
Flavoring
• Hold the barcode about 3 inches away and parallel to the window on the
scanner and move it side to side.
• Do NOT cover the barcode on the stock bottle with the prescription label.
• Check the display screen to confirm the drug.
• To enter NDC numbers directly without scanning, press “NDC” on the
touch screen and enter all 11 digits of the NDC.
Scanning
Fillmaster® Systems, LLC
9475 Gerwig Lane, Columbia, MD 21046
1-800-884-5771 • www.fiillmastersystems.com

Fillmaster Pro™ | User Guide
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Menu Guide
Learn more about
the machine and
go through demos.
Set a screensaver
to appear when
machine is not in use.
Turns simulation
mode on or o.
Set a reminder to
tell you when to
change tips or
calibrate machine.
Allows you to
calibrate the machine
to dispense to the
tenth of an mL.
Turns audio
on or o.
Dispense
water in mLs.
Fillmaster Tech Support:
1-800-284-7873
Web Support:
info@fillmastersystems.com
Returns all settings
back to factory
specifications.
Indicates which
software and database
version the machine
is currently running.
DISPENSE
WATER
Fillmaster® Systems, LLC
9475 Gerwig Lane, Columbia, MD 21046
1-800-884-5771 • www.fiillmastersystems.com

Fillmaster Pro™ | User Guide
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Troubleshooting & Maintenance
Error
Solution: The NDC for this drug is not in our database.
Call FLAVORx® for immediate assistance at 1-800-884-5771.
Medication NDC not found.
Call FLAVORx® at 800-884-5771.
Error
Solution: Water is not reaching the machine. Check the
supply line for kinks and make sure that all the valves are
turned on.
No water detected.
Processed canceled.
Call Fillmaster® technician at
888-284-7873.
Maintenance Care
• Calibrate the Fillmaster Pro™ monthly.
• The Fillmaster Pro™ should be cleaned regularly with mild soap and a damp cloth.
• Rinse the removable dispensing tip daily.
• Replace dispensing tip monthly.
Fillmaster® Systems, LLC
9475 Gerwig Lane, Columbia, MD 21046
1-800-884-5771 • www.fiillmastersystems.com

Fillmaster Pro™ | User Guide
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Fillmaster Pro™ Total Care Plan
Our Total Care Plan has you covered. If something goes wrong with your
device, we’ll send a replacement part or the whole unit at no additional cost. We
automatically send filters for water purification or you can sign up for our FillPure™
program and we will come do it for you! And, since new medications come on the
market all the time, we provide updated data cards on an annual basis. You will get
all of this, plus everything that comes with being a FLAVORx® Certified Pharmacy.
Fillmaster Pro™ Total care Plan includes:
• Full System Repair/ Replacement Warranty
• Filters for Water Purification
• Updated Reconstitution and Flavoring Data Cards
• All the Benefits of FLAVORx® Certification:
- License to use FLAVORx® Proprietary Formulations
- 24/7 Technical Support
- Online Pharmacy Locator Listing
- Marketing Support
-Seasonal Promotions Support
- Pediatrician Detailing Materials
- New Replacement Dispensing Tips
Important Phone Numbers
Maintenance & Repair: 1-888-284-7873
Flavoring Support: 1-800-884-5771 x452
Missing NDC Data: 1-800-884-5771 x452
Flavoring Supplies: 1-800-884-5771 x453
You can also email: info@fillmastersystems.com
Fillmaster® Systems, LLC
9475 Gerwig Lane, Columbia, MD 21046
1-800-884-5771 • www.fiillmastersystems.com

Fillmaster Pro™ | User Guide
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FLAVORx®
Because You Care
FLAVORx® helps you provide a customer experience that goes above and beyond
the customer’s expectations. Use FLAVORx® as a tool to help you better engage
with parents, and make medicine-time a lot easier. FLAVORx® helps improve
adherence and allows you to give your customers a superior service that keeps
them coming back to your store for all their health care needs.
Fillmaster® Systems, LLC
9475 Gerwig Lane, Columbia, MD 21046
1-800-884-5771 • www.fiillmastersystems.com

Fillmaster Pro™ | User Guide
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• Pediatric adherence rates are typically around 60%. When medications are
custom-flavored using FLAVORx®, adherence rates improve to 90%.
• Custom flavoring provides a unique way to engage with customers and
promotes extraordinary customer experiences at the pharmacy, especially with
parents of young children.
• Many children struggle with taking liquid medications and you may not even
know it. Be sure every member of your team is oering a choice of taste each
time they interact with a customer who is having a liquid prescription filled, or is
purchasing an over-the-counter liquid medication.
FLAVORx®
79% of children
complained about bad tasting
medication or taste that is “too yucky.”
7 in 10 parents
report a moderate to severe
struggle giving a child medicine
because of how it tastes.
Studies show...
Just ask...
The best way to start the conversation about flavoring is to ask:
“How would you like your medicine to taste?”
Fillmaster® Systems, LLC
9475 Gerwig Lane, Columbia, MD 21046
1-800-884-5771 • www.fiillmastersystems.com

Fillmaster Pro™ | User Guide
14
FLAVORx® Promotional Tools
Customizing the taste of medication is another opportunity to engage with your
customers. It is a great way to build customer loyalty and satisfaction. Use these
marketing tools to help you connect with your pharmacy customers.
The Flavor Wheel
is a fun and interactive tool to share with your customers.
Simply find the medication and spin the wheel to show the
recommended flavors a customer can pick from. The wheel can
make the process of choosing a customized taste faster and
easier for the customer and you.
Menu Pads
list available flavors on this easy to tear pad. Let the customer
choose a custom flavor and attach the sheet to the prescription.
This is a great reminder to flavor the medication when it is time
to reconstitute. Alternatively, you can place a blank menu tear
sheet in all bags for liquids or recons to be picked up so that the
associate working the pick-up is reminded to oer FLAVORx®.
FLAVORx® Lollipops
are sugar-free and are a great way to “sample” the flavors
available with FLAVORx®. When you are in the front-end of the
store, oer a lollipop to customers to start a conversation about
the flavoring service you oer.
Fillmaster® Systems, LLC
9475 Gerwig Lane, Columbia, MD 21046
1-800-884-5771 • www.fiillmastersystems.com

Fillmaster Pro™ | User Guide
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Key Takeaway
The Fillmaster Pro™ can...
Scan the NDC/UPC barcode
on the medication bottle instead of requiring you to manually type it in. Push the
“SCAN” button on the front of the machine to begin.
Provide a flavoring recipe
to over 7,000 medications.
Reconstitute medications
whether you are flavoring them or not.
Reflavor Medications
even if you have already flavored the medication or it is an OTC. In most cases,
FLAVORx® recipes allow you to reflavor medications to ensure your customers
leave happy and satisfied.
Fillmaster® Systems, LLC
9475 Gerwig Lane, Columbia, MD 21046
1-800-884-5771 • www.fiillmastersystems.com

www.flavorx.com
www.fillmastersystems.com
9475 Gerwig Lane, Columbia, MD 21046
1-800-884-5771