Firecom CONNECT User manual

FIRECOM CONNECT
Manual

Table of Contents
Overview 1
Contents in Box 1
Accessories (not included) 1
Features 2
Common Features 2
Wireless Bluetooth® Technology 2
Wireless DECT7 Communications 2
Pick Your Headset (or Bluetooth Speaker) 3
Wear or Mount Your Firecom Connect 3
Charging 4
LED Indications 5
Settings & Operation 5
Buttons 5
Wireless Bluetooth® Pairing 6
Wireless DECT7 6
Advanced Menu & Quick Launch 7
Quick Launch Menu Options 8
Channel Mode 9
Firmware Updates & PC Programming 10
USB Port Location 10
Updating Firmware for your Firecom Connect 10
Care and Maintenance 10
Troubleshooting 10
Service Contact 10
General Connection Issues 11
Wireless Bluetooth 11
Wireless DECT 11
Specifications 12
Important Safety Information 14
General Warning for Sensitive Electronic Devices 14
General Communication Privacy Notice 14
Industry Canada (I.C.) Notice (Firecom-Connect) 14
FCC Part 15 Information (FR-CONNECT) 15
FCC/IC RF Exposure Warning 15
Rechargeable Battery Information 15
Firecom Standard Limited Warranty 16

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Overview
The Firecom Connect allows users in low noise environments to connect with their
teams in high noise environments without having to wear a hearing protection
headset. Firecom Connect is suited for EMS, hazmat, mobile command, and training
applications where situational awareness is the highest priority. Users simply
leverage their existing corded wired headset or Bluetooth® headset to plug or pair to
the Firecom Connect to communicate with their team up to 800 feet line of sight,
hands-free. The Firecom Connect is rugged and rated at IP67, so it’s waterproof and
portable to different environments.
Contents in Box
Firecom Connect
1 ea x Firecom Connect
Manual and Reference
1 ea x Quick Start Guide
1 ea x Manual (online at: www.firecom.com)
1 ea x FCC / IC compliance sheet
1 ea x Warranty Card
Charging
1 ea x AC USB Wall Adaptor
1 ea x USB-C charging cable
1 ea x DC Charging Adaptor
Accessories
1 Connect Magnetic Belt Clip
1 Round Magnet Clasp
Accessories (not included)
Wired Headset
Bluetooth Headset (or ear buds)
Bluetooth Speaker
Connect Belt Pouch
USB Charging Hub

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Features
Common Features
Adjustable Volume Control
The Firecom Connect has a user adjustable volume control. For convenience, the
Firecom Connect will remember the last setting each time it is turned on.
Rugged Environmental Design
The Firecom Connect has an IP-67 dust and water egress rating. Operation has been
verified to -22F / -30C for extreme cold weather environments.
Discrete Size
At a mere 3” x 3” x 1”, the Firecom Connect is discrete in size to be worn on your belt
clip, clipped to your clothing, or slipped into a pocket.
Flexible Charging
A USB-C charging cable can be used with either the supplied USB AC wall adapter or
DC charging adapter.
Portable and Light Weight
Through the use of the latest weight savings technologies Firecom is able to deliver
a communication device weighing 5.8 ounces in a mere 3” x 3” x 1” enclosure.
Long Battery Life
With over 24 hours of battery life the Firecom Connect works whenever the user
needs it.
Device Mute
Users can mute all outbound communication from the Firecom Connect. With a
simple button push full communication is restored.
Auto Shutdown
To extend the life of the batteries, the Firecom Connect will automatically shut down.
If a DECT wireless connection has not been established in 10 minutes, the Firecom
Connect will power down.
Low Battery Alert
Your Firecom Connect has a critically low battery of 5% or less when the Power LED
is flashing red.
Auto Noise Gate Setting
The Firecom Connect is equipped with an Auto Noise Gate setting which
automatically sets the noise gate for you based on what is heard from the device
microphone. The Auto Noise Gate setting is continuously working to keep
background noise out of the system. If you find a specific noise gate setting is
preferred, users can choose their own fixed noise gate setting from the Advanced
Menu.
USB Programmable
Using the USB port, the Firecom Connect can be updated using a Windows PC. Refer
to the section on updates for details.
Voice Prompts
Firecom Connect utilizes audible beeps for volume adjustments. Voice prompts are
used for Advanced Menu navigation and setting selections.
Radio Push-to-Talk (PTT)
When a two-way radio is interfaced into a Sonetics ComHub or Firecom intercom and
the Firecom Connect has DECT pairing, the PTT button press passes the signal to the
wireless DECT7 Wireless Base Station.
Wireless Bluetooth® Technology
Firecom Connect incorporates Bluetooth for users to pair their preferred device to
the Firecom Connect for continuous conference call like communication with their
team. Users can pair Bluetooth headsets, ear buds, and speakers to their Firecom
Connect.
Wireless DECT7 Communications
The Firecom Connect enables full duplex, conference-call-like communications to
others on the same channel. The Firecom Connect will pair to stand alone Firecom
Wireless Base Stations. The Firecom Connect provides up to 800ft of range (line of
sight) from its wireless base with interference free, digitally encrypted
communications.
Backwards Compatibility
Firecom Connect devices are backwards compatible with Firecom first generation
wireless DECT, and DECT6 Wireless Base Stations with minimal loss in functionality.
Broadcast Mode
The Firecom Connect may be paired into a listen only mode of operation, reducing
power consumption considerably. This also allows many more Firecom Connects or

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headsets to be connected to a Wireless Base Station simultaneously. Pressing the
Radio PTT button allows the Firecom Connect or headset to momentarily talk on any
available slot. A tone will let the user know when they can talk. After talking, there
will be a slight delay when other users cannot be heard. Refer to the Wireless Base
Station manual for details.
Radio PTT or Intercom Only Selection
The Firecom Connect may be configured to send a transmit signal to radios connected
via a DECT7 Wireless Base Station or Intercom. The user can transmit over multiple
radios depending on the configuration.
Multi-Channel System
Depending on the wireless DECT7 Wireless Base Station the user may have access to
multiple channels. This allows large teams to have separate channels for different
activities and enables users to change channels and become one communication
team. Refer to the Wireless Base Station manual for configuration details.
Out of Range Warning
The user is notified when DECT7 signal is weak by a voice prompt saying "DECT Radio
Level Low." If the Firecom Connect goes out of range a voice prompt saying "Base
Station Disconnected" will be heard. Once the Firecom Connect reestablishes the
DECT7 pairing a voice prompt confirming this will say "Base Station Connected.
Proximity Pairing
To enhance security, the Wireless Base Station will only pair to wireless DECT7 units
in close proximity. This adds another layer of protection for users.
Signal Strength Reporting
The Firecom Connect may be placed into a field diagnostic mode to detect signal
strength at the Firecom Connect. This can be used to optimize placement of ComHubs
or Base Stations.
Wide Band Audio
Wireless DECT7 communications are transmitted in a high-definition wide band audio
format. This gives better sound quality, greater intelligibility, and improves with voice
activated control systems. The Firecom Connect can also be used in narrow band if
necessary.
Configuring the Firecom Connect
The Firecom Connect can be used in a variety of ways including being placed on a
dashboard or desk, worn on your belt with the included magnetic belt clip, clipped to
your clothing with the round magnetic clasp or simply dropped into your pocket.
Already have a magnetic mount? You can use those too. Users even have many
options of what type of device they choose to use with their Firecom Connect like
Bluetooth headsets, Bluetooth ear buds, Bluetooth speakers/conference call
speakers or a 3.5mm wired headset.
Pick Your Headset (or Bluetooth Speaker)
Wear or Mount Your Firecom Connect

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WARNINGS:
Magnets can pinch and break bones. Use extreme caution when handling
magnets to avoid magnets snapping or slamming together. Do not put hands,
fingers or any other body parts between magnets.
Use caution to keep magnets at a safe distance from metals, steel and other
magnets to avoid instant impact, splintering or breakage.
Magnetic fields, especially those produced by rare earth magnets, can affect
pacemakers and other implanted medical devices. Extreme care should be
taken to keep magnets away from these devices to avoid deactivation. Please
consult a medical professional if there are any questions regarding an
implanted device and magnets.
Charging
The Firecom Connect uses a USB-C charging jack with the Firecom Connections
shown below.
Note: Prior to first use, make sure to charge your Firecom Connect to full charge.
Vehicle Charging
Use the supplied USB-C charging cable and DC automotive charging adapter.
Wall Adapter Charging
Only charge the Firecom Connect using a regulated USB A wall adapter, 5V 1A
minimum. Firecom Connect will be fully charged after 4 hours.
Charge Status
When plugged in, the color of the Power LED indicates the charge status.
Fully charged
Charging
Battery Levels
WARNING: Using unregulated wall adapters will damage the Firecom Connect
and void the warranty.

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LED Indications
The Firecom Connect uses multicolor LED indicators to give additional information on
the exterior of the device. The table below describes the behavior while charging or
in use.
LED Status Lights (blinking/solid)
DECT Pairing/reconnecting 
DECT Paired
Bluetooth Pairing/reconnecting 
Bluetooth Paired
Mic Device Mute ON 
Mic
Radio transmit or Intercom
On/Toggle transmit
Settings & Operation
Buttons
Turn On
Apply a 1 second short Power Button press to turn ON the device.
Turn Off
Apply a 1 second short Power Button press to turn OFF the device.
Adjusting the Main Volume
Press the plus or minus –buttons on the side of the Firecom Connect.
Beeps indicate the increase or decrease in the desired volume adjustments. Firecom
Connect has up to nine volume level settings (Default level: 70% of max volume).
Adjustments to the volume can also be made on the device paired or plugged into
the Firecom Connect.
Device Mute
This feature blocks all outbound communication from your device.
With Firecom Connect power ON and your headset plugged in or paired via Bluetooth
1. Press and hold the minus –for a 2 second long button press.

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2. System is Muted when the Red Mic LED is alternately blinking on and off
quickly.
3. Press and hold the minus –button again or press and release the PTT 
button to turn OFF the Device Mute feature.
PTT Button
The large square button on the front of the Firecom Connect allows for
communication over two-way radios via PTT (and intercom operation in Intercom PTT
and Intercom Toggle modes).
Simply press and hold the PTT button on the Firecom Connect to communicate
over the two-way radio frequency connected to your ComHub.
Wireless Bluetooth® Pairing
1. Turn ON your Bluetooth device.
2. Turn ON the Firecom Connect.
3. Make sure your Bluetooth device is in
pairing mode (follow your
manufacturer’s instructions).
4. Put the Firecom Connect into pairing
mode by simultaneously pressing PTT 
and plus buttons, then hold for 2
seconds and release. The Bluetooth LED
will be blinking blue.
5. Pairing successful when Bluetooth LED is
solid Blue.
Notes:
•Bluetooth pairing will timeout after 40 seconds.
•When a corded headset is plugged in, Bluetooth turns off.
•Bluetooth headsets (or other Bluetooth devices) will connect to other Bluetooth
devices they have previously paired to. Ensure your Bluetooth device you are
using with the Firecom Connect “Forgets” these other devices. The easiest way
to achieve this is to reset the headset.
•Firecom Connect only remembers the last device it was paired to.
•The pairing command clears the previous pairing
•SCH305-BT ComHubs can Bluetooth pair to Firecom Connects in Bluetooth
pairing mode. Make sure your SCH305-BT ComHub is powered OFF while you are
Bluetooth pairing your Bluetooth headset to the Firecom Connect.
Wireless DECT7
DECT7 Firecom Connect devices have the ability to use the Firecom DECT, DECT6,
DECT7 and IP-DECT7 wireless Base Stations for communication. Protected regional
frequencies in each region ensure interference free operation.
DECT7 Pairing
DECT7 Wireless Firecom Connect devices use a semi-permanent link to a DECT7 Base
Station. No additional steps are required once a Firecom Connect has been paired.
Each time thereafter, the Firecom Connect will remember the Wireless Base Station
and automatically reconnect.
To Create a New DECT Pairing
1. Place Base Station into pairing
mode (see base station manual for
details.)
2. With the Firecom Connect
powered on, simultaneously push
and hold the Power and PTT 
buttons for 2 seconds, then
release. The DECT LED light will
blink green while pairing.
3. The LED will be solid green when
connection is successful. If it does
not, repeat the pairing process.
Note:DECT paring will timeout after 40 seconds.
Out of Range Warning:
•If Firecom Connect has low radio signal (RSSI) to its Base Station it will report “DECT
Radio Level Low”.
•If Firecom Connect loses signal to the base station it will report “Base station
Disconnected”.
•If Firecom Connect regains signal to the base station it will report “Base station
Connected”.
•If device is not connected to a base station it will power down after 10 minutes.

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Advanced Menu & Quick Launch
The Advanced Menu is to set-up and configure the Firecom Connect for use. Caution
must be taken with these adjustments, as they change the operational characteristics
of the Firecom Connect.
To Enter the Advanced Menu
While the Firecom Connect is ON, simultaneously press and hold the plus and
minus –and Power buttons until you hear “Advanced Menu” voice prompt.
To Adjust Advanced Menu settings
1. Enter the Advanced Menu.
2. Press either the plus or minus –to cycle through the menu setting options.
3. Once you hear the menu setting item you want to change, press the PTT
button to select the menu item
4. Again, press either the or minus –button to cycle through the settings
and press the PTT button to confirm your selection. You will hear a “Set”
voice prompt.
5. Press the Power button to go back to change a different setting or keep
pressing the Power button to exit the Advanced Menu. You will hear a
“Exiting Advanced Menu” voice prompt.
To Exit the Advanced Menu
Press the Power button until you hear the “Exiting Advanced Menu” voice prompt
or wait 15 seconds to automatically exit.
Advanced Menu Structure & Settings
•Version
•Radio / Intercom Modes
•Mic Noise Reduction (Noise Gate)
•Bluetooth Mic Gain
•Corded Mic Gain
•Corded Side Tone
•DECT Radio RSSI Reporting
•DECT Audio
•DECT Registration
•DECT Multi-Base Station
Version ("Version 1")
Indicates what firmware version your Firecom Connect is running.
From this menu item users can enter “Factory Options” settings, which allows for
the following:
•“Default Settings” – when selected Firecom Connect is reset to default
settings (DECT and Bluetooth pairings remain).
•“Factory Reset” - when selected Firecom Connect clears all DECT pairings,
Bluetooth pairings, and resets to default settings.
Radio / Intercom Modes
Sets the function of the PTT and Intercom.
Radio Transmit: For Radio PTT, when the Firecom Connect has a DECT connection,
and a two-radio interfaced into the ComHub or intercom, the PTT may activate the
DECT Radio wireless connection.
Intercom: This configures how the PTT and Mic Noise Reduction (Noise Gate) interact
with each other while a person is talking with their local wireless team. If you can
hear yourself through the side tone, others can hear you.
Factory Setting
Options:
“Radio VOX”:
Radio Transmit
on PTT

,
Hands Free
Intercom
•“Radio VOX”: Radio Transmit on PTT

, Hands Free Intercom
•“Radio PTT”: Radio Transmit on PTT , Push to Talk Intercom
•“Intercom VOX”: Hands Free Intercom only
•“Intercom PTT”: Push to Talk Intercom only
•
“Intercom Toggle”:

Toggle to Talk Intercom only
Mic Noise Reduction (Noise Gate)
Factory Default: “Auto”
The Mic Noise Reduction may be configured into multiple modes of operation to
tailor to the user’s application. This setting allows adjustment of the mic attenuation.
Higher numbers reflect a more aggressive noise gate, which makes background noise
harder to be heard. The “Auto” setting works continuously to automatically select
the optimum setting for the user based on the audio level received from the mic.
However, the user can choose a “Fixed” setting (from 1 minimum to 9 maximum) if
they choose. Also, “Off” can be selected, resulting in no noise gate.

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Notes:
•When using Bluetooth ear buds, a setting of 2 or lower is recommended.
•When the user presses the Radio PTT, any noise gate will be removed when in
Radio VOX & Radio PTT modes.
Bluetooth Mic Gain
Factory Default: “4”
Allows adjustment of the mic amplitude for your Bluetooth device. If Bluetooth
device controls separately will use those settings. Normally, adjustment is not
needed.
Available Settings: 0 – 15 (0 is minimum, 15 is maximum)
Corded Mic Gain
Factory Default: “6”
Allows adjustment of the mic amplitude of your corded device. Normally, adjustment
is not needed.
Available Settings: Minimum, 1 – 7, Maximum
Corded Side Tone
Factory Default: “ON”
Side Tone is the ability to hear yourself talking, if you can hear yourself then others
on the system can hear you too.
Available Settings: ON / OFF
DECT Radio RSSI Reporting
Factory Default Setting: “OFF”
Enabling this setting allows the Firecom Connect to read out RSSI (Received Signal
Strength Indicator) numbers that tell you how strong the Firecom Connection to the
Base Station or ComHub are. This can be used to improve system installations.
To use signal strength reporting:
1. Make sure your Firecom Connect has a DECT wireless connection.
2. Enter the Advanced Menu.
3. Use the plus or minus –buttons to scroll through settings until you hear "Radio
RSSI Reporting".
4. Press the PTT button to enter the available settings
5. Use the plus or minus –buttons to change the setting to "ON" or “OFF”.
6. Press the PTT button to confirm your desired setting. You will hear the “Set”
voice prompt.
7. If the Firecom Connect has a DECT connection and the Radio RSSI Reporting is set
to ON, it will announce the signal strength every 5 seconds. If no DECT connection
is present, the Firecom Connect will announce “No DECT” once.
To exit, press the Power button until “Existing Advanced Menu” voice prompt is
heard.
DECT Audio
Factory Setting
Options:
“DECT Wide”
•“DECT Wide" – Better sound quality.
•
“DECT Narrow” – Better resistance to interference.
DECT Registration
Factory Default: “ON”
Allows device to be DECT paired to other base stations. Can be set to “OFF” to
prevent accidental unpairing during normal use.
DECT Multi-Base Station
Factory Default: “OFF”
Allows users to pair their Firecom Connect to multiple Base Stations at once so
users can switch to a different Base Station without having to perform the DECT
pairing function each time.
Quick Launch Menu Options
Quick Launch allows for users to access some features quickly without having to go
into the Advanced Menu to make adjustments after they are enabled from the
Advanced Menu the first time. (For example, Channel selection and Multi Base

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Station selecting can be made with having to repeatedly accessing the Advanced
Menu).
Button Press
Voice Prompt
Advanced Menu
Plus

Minus
–
Power
“Advanced Menu”
Quick Launch –
Channel Mode Quick plus & minus –“Channel”
Quick Launch –
Multi Base Mode Long plus & minus –“Multi-base[X]”
Channel Mode
The Firecom Connect can be used in Channel Mode by enabling Channel Mode on
the Base Station. Up to 5 channels are available through the Wireless Base Station
when used in this configuration. Follow the steps below to configure your Base
Station.
Note: The Base Station needs to be put into Channel Mode for the Firecom Connect
to recognize the Quick Launch command.
Setting the number of channels on your Base Station
To enter configuration mode:
1. Unplug the Base Station (or cycle power on your ComHub, then plug it back in
while holding the position 3 pairing button on the Base Station.
2. Hold the pairing button until the green channel indicator LED turns on.
3. The Base Station is now in ComHub mode.
4. To set the number of available channels, press the pair button corresponding to
the number of channels desired (button 2 = 2 channels, etc). The current number
of channels is shown with a green LED on the associated Mode/Channel Indicator
(e.g. Port 5 = 5 channels).
5. To exit configuration mode, unplug your Base Station (or cycle power on your
ComHub) from power, then plug it back in. The Base Station is now ready to use.
Setting up the Firecom Connect for Channel Mode:
Now that your Base Station is set up in Channel Mode, your Firecom Connect Quick
Launch-Channel Mode function is enabled. To change between your desired Channel:
1. Quick press the plus and minus –buttons simultaneously and release. You will
hear the “Channel” voice prompt.
a. If you do not hear the “Channel” voice prompt, simply retry the step 1.
2. Use the plus or minus –buttons to select your desired channel.
3. Once you hear the desired channel voice prompt, repeat Step 1. You will hear the
“Channel Exiting” voice prompt. (Pressing Power also exits Channel Selection.)
Notes:
•To switch between the different Channels, repeat the Quick Launch-Channel
Mode steps
•If you do not Exit the Quick Launch-Channel Mode, you will not be able to adjust
your Firecom Connect volume. Simply perform the Quick Launch button press
and you will Exit the Quick Launch.

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Firmware Updates & PC Programming
The Firecom Connect can be updated with the latest firmware via the USB port with
the following steps:
USB Port Location
Updating Firmware for your Firecom Connect
Notes:
•The firmware file will need to be downloaded and saved to your computer from
the Firecom website prior to performing the steps below.
•Windows PC or Mac can be used to upgrade the firmware. Steps below are for
a Windows PC.
1. Turn Firecom Connect OFF
2. Hold Power on button for approximately 10 seconds
•Power LED will red slow flash, continue holding until flashes quickly to
indicate it's in bootloader mode
3. Plug USB-C cable into Firecom Connect and PC
4. In File Manager Firecom Connect will appear as an extra drive (normally D :)
5. Select ALL the files in the Firecom Connect D drive and delete all of them.
6. Drag and Drop or Copy and Paste ALL the update files you downloaded from
the Firecom website onto the Firecom Connect drive
•Files will copy over. Firecom Connect will flash yellow as it is transferring
over files and updating its libraries.
i.Example file names (not limited to):
1. bp_490-4071-00.sonbin (firmware)
2. config_[SKU]_490-4036-01.bin (Settings (not pairing))
3. vp_490-4039-00.sonbin (Voice prompt file)
•If you get an “Error” message, you need to delete the existing files on the
Firecom Connect, before you can add the new update files.
•Once complete the Power LED light will flash Green, and then return
to Red quick flash indicating it's waiting.
•Firecom Connect will repeat for each file copied into the Firecom Connect
drive.
•It's important ALL update files are transferred before rebooting.
7. Once all files are updated, hold the Power button ~2 seconds until system
reboots.
8. System will come up in normal operation.
9. You can disconnect Firecom Connect from your PC.
Note: When update is complete, existing settings will be reset to factory defaults.
Bluetooth and DECT pairings will remain.
Care and Maintenance
•Inspect your Firecom Connect frequently for wear. If you see any defect such as
cracks on the enclosure, the Firecom Connect should be immediately repaired or
replaced.
•Wipe the Firecom Connect with a mild soap and water mixture or a hydrogen
peroxide-based wipe.
WARNING: Do not store the Firecom Connect in high temperature
environments or direct sunlight.
Troubleshooting
If you are experiencing symptoms not covered here, or are having difficulty
troubleshooting, call us or visit our website. We’re here to help.
Service Contact
800-527-0555
[email protected]

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General Connection Issues
1. Verify the Firecom Connect is turned on.
2. Verify the battery is charged and within its useable life.
Wireless Bluetooth
Disconnects, intermittent connectivity, or difficulty finding, pairing, or
connecting.
1. Verify your Bluetooth headset model are Bluetooth compatible (Handsfree Profile
Format required).
2. Check that you are in range of the Bluetooth accessory with which you are trying
to pair your Firecom Connect.
3. With multiple Firecom Connects & Bluetooth headsets, ensure devices are
dedicated to each other.
4. Firecom Connect deactivates Bluetooth when a corded headset is plugged in.
5. Turn on Bluetooth on your device.
6. Turn on discoverable mode on your device.
7. Make sure no previously paired devices are turned on.
8. Cycle the power on the Bluetooth headset and/or the device being connected to.
9. Fully charge both the Firecom Connect and your headset.
10. Noisy RF Environments can reduce effective Bluetooth range (including walls,
microwaves ovens, Wi-Fi, etc.), ensure you remain as close as possible to your
Firecom Connect.
11. While pairing, ensure the Bluetooth headset is the closest device to Firecom
Connect. When pairing, your Bluetooth device must be within 1-3 feet of the
Firecom Connect.
12. Restart the Bluetooth pairing mode, this will delete the Bluetooth headset from
your Firecom Connect and create a new pairing.
13. Factory reset your Bluetooth headset to forget previous device pairings.
14. Update your Bluetooth device to the latest Bluetooth firmware.
15. SCH305-BT ComHubs’s can Bluetooth pair to Firecom Connects in Bluetooth
pairing mode, make sure your SCH305-BT ComHub is powered OFF while you are
Bluetooth pairing your Bluetooth headset to the Firecom Connect.
Wireless DECT
Disconnects, intermittent connectivity, or difficulty finding, pairing, or
connecting.
1. Check that you are in range of the DECT Wireless Base Station, and that it is
powered on.
2. Verify the Wireless Base Station and the Firecom Connect are in pairing mode.
3. Verify the Firecom Connect has DECT Registration enabled (Advanced Menu).
4. If DECT is not connected for 10 minutes, Firecom Connect will power down to save
battery. Any button press delays the power down timer.
5. Cycle the power on the Firecom Connect and/or the Wireless Base Station.
6. Fully charge both the Firecom Connect and the ComHub (or ensure the Wireless
Base Station is plugged in).
7. Check location of the Wireless Base Station and external antenna location. The
Wireless Base Station should not be installed inside metal enclosures or any other
location closer than 4 inches to a metal object or surface.
8. When reconnecting to a Base Station, you may need to reset the DECT pairing
slot.
No audio communication and/or PTT from or to the base.
1. Ensure that power is turned on to the Wireless Headset and it is connected.
2. Ensure that the modular communication cable is connected between the Wireless
Base Station and Intercom.
3. Check the modular communication cable between the Wireless Base Station and
Intercom for continuity.
4. Ensure correct polarity of the modular plug on both ends of the modular cable.
5. Ensure the corded headset follows standard 4-pin plug (CTIA/AHJ or OMTP), or
use appropriate adapter.
6. Verify the Firecom Connect radio settings, ensure you are using the correct mode
(Advanced Menu).
7. Ensure Mic Noise Reduction is set appropriate for environment (Advanced Menu).
Poor quality audio, low or distorted received or transmitted audio.
1. Make sure that the volume level is properly adjusted on the Intercom (if an
intercom is installed). For Digital Intercoms, set the volume level as high as
possible on the Intercom without causing distorted audio on the Firecom Connect,
and then adjust the volume control on the Firecom Connect for comfortable
listening.
2. Ensure that the proper Wireless Base Station model for your Intercom is used.
3. Power cycle the Base Station.
4. Noisy RF environments can reduce effective Bluetooth range (including walls,
microwaves ovens, wifi, etc.).
5. Bluetooth HFP (Hands Free Protocol) connections slightly increases audio latency.
6. Poor quality audio can be caused by a defective headset device. Confirm
operation with a headset known to be functioning properly.
Audible interference from portable and mobile radios.
The wireless system is tested and proven to be immune to interferences from
portable and mobile communication equipment operated anywhere in the frequency
spectrum from 30MHz to 18GHz. However, care should be taken with installation of
communication cables between the Intercom and the Wireless Base Station. These
cables should be routed away from portable and mobile radios and antenna cabling
in order to prevent RF interference from such devices.

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Firecom Connect unresponsive.
1. Hold down Power button for 15 seconds (this will restart the Firecom Connect).
2. When Firecom Connect restarts, release the power button to boot normally.
3. If inadvertently enter bootloader (rapid red flashing after releasing power), press
Power for 2 seconds for normal restart.
Specifications
DECT Specifications
COMMON DECT SPECIFICATIONS
Carrier Spacing: 1.724 MHz
Time Slots: 2 x 12 (up and down stream)
Channel Allocation: Dynamic
Encryption: DECT Standard Cipher with 35-bit initialization vector
Audio Bandwidth: 300 Hz to 3.4 kHz, Narrow Band, G.726 compression
50 Hz to 7 kHz, Wide Band, G.722 compression
REGION 1 SPECIFIC SPECIFICATIONS
Authorized for use in: Canada, USA
Frequency Bandwidth: 1920 MHz to 1930 MHz
Number of Carriers: 5
Total Time Slots: 60 in G.726(narrow band) / 30 in G.722(wide band)
Average Output Power: 4 mW
Maximum Output Power: 100 mW
DECT Range: 800 ft.
Regulatory
FCC
FCC ID Firecom Connect: V9N950140600V1
FCC Part 15: All Models
INDUSTRY CANADA
IC UPN Firecom Connect: 7895A-950140600
Bluetooth® Specifications
Class: Class 2 Device
Frequency Bandwidth:2400 MHz to 2485 MHz
Maximum Output Power: 2.4mW / 4dBm
Range: Up to Bluetooth standard 33 feet (10 meters)
Version: 5.0/4.2 with secure simple pairing
Physical
Weight: 5.8 oz (8.1 oz w/ belt clip)
Color: Black
Button life: 200k cycles
IEC 60068 tumble testing: 300 cycles
Button overload resistance: 100lbs
Power
Battery: 3.7V rechargeable lithium ion battery
Battery Life: More than 24 hours at 77°F (25°C)
Charge time: 4 hours
AC Charge Source: Supplied; USB Wall Charger 5V, 2.4A
DC Charge Source: 5V, 1A minimum, cable supplied
Over voltage, under voltage, over current and over temperature protection
Environmental
Rating: IP67
Operating temperature: -22°F (-30°C) to +140°F (+60°C)
Storage temperature: -40°F (-40°C) to +122°F (+50°C)

13 | Page
Mil
Humidity per MIL-STD 810F and 810G
Temperature Shock per MIL-STD 810F and 810G
Chemical Exposure per MIL-STD 810
SAE
Salt Spray per J1455, Sec. 4.3
Vibration per J1455, Sec. 4.9
Conducted Immunity per J1113-11
Electrostatic Discharge per J1113-13
Radiated Emissions per J1113-41
ISO
Conducted Transients per 7637-2
Quality Management System ISO 9001:2008

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Important Safety Information
CAUTION! Follow all warnings and instructions marked on the product or
contained in the owner’s manual.
When using this product, always follow basic safety precautions to reduce the risk of
fire, electric shock and injury to persons, including the following:
The Firecom Connect water and dust egress IP rating does not apply when the
battery door is open. DO NOT expose this unit to rain or moisture if unit is open.
The Firecom Connect is not certified for explosive environments. Do not use the
Firecom Connect to report a gas leak in the vicinity of the leak.
There are no user serviceable parts inside the Firecom Connect. Disassembly will
void the warranty and will degrade the water sealing and hearing protection.
Use only the power adapters, power cords and batteries indicated in the manual.
If more than one type of power adapter is included in the product, the manual
specifies which adapter should be used for each component. Be sure to use the
proper adapter for each product component.
Do not place the power cord where it creates a trip hazard or where it could
become chafed and create a fire or electrical hazard.
Do not subject the unit to high temperatures or leave it in direct sunlight for an
extended period of time.
SAVE THESE INSTRUCTIONS
General Warning for Sensitive Electronic Devices
This equipment and any radio-based electronics can potentially cause
electromagnetic interference with other equipment and can be interfered with other
equipment. This also applies with DECT Equipment. Due to the very low transmission
power associated with DECT, the chance for interference is small. However some
specific precautions must be taken into account for sensitive electronic equipment,
e.g. sensitive laboratory equipment, medical instruments or medical implants to
avoid incidental influence of equipment operated in straight nearness to sensitive
electronic equipment. You are therefore advised not to place the DECT equipment or
its antenna in close proximity to sensitive equipment by maintaining a 20cm
minimum distance between the sensitive equipment even in standby mode. Please
also consider referencing the documentation provided by us and the manufacturer
of sensitive electronic items guiding its proper usage.
General Communication Privacy Notice
Although this equipment may contain specific protocols that enhance security and
privacy of communication, privacy of communication may not be ensured when using
this equipment.
Industry Canada (I.C.) Notice (Firecom-Connect)
This section applies to radio frequency equipment bearing an I.C. Equipment ID
Number (UPN).
This device if labeled with an IC UPN, complies with Industry Canada license-exempt
RSS standard(s).
Operation is subject to the following two conditions:
(1) this device may not cause interference, and
(2) this device must accept any interference, including interference that may cause
undesired operation of the device.
Ce dispositif est conforme à la norme CNR-210 d'Industrie Canada applicable aux
appareils radio exempts de licence. Son fonctionnement est sujet aux deux
conditions suivantes:
(1) le dispositif ne doit pas produire de brouillage préjudiciable, et
(2) ce dispositif doit accepter tout brouillage reçu, y compris un brouillage susceptible
de provoquer un fonctionnement indésirable.
Canada SAR Information:
This device contains a radio transmitter. This device has been shown to be capable
of compliance for localized specific absorption rate for uncontrolled environmental /
general public exposure limits specified in RSS-102, ANSI/IEEC95.1-2002 and have
been tested in accordance with the measurement procedures specified in IEE 1528-
2003.
Déclaration d'exposition aux radiations: Cet équipement est conforme aux limites
d'exposition aux rayonnements IC établies pour un environnement non contrôlé. Cet
équipement doit être installé et utilisé avec un minimum de 20 cm de distance entre
la source de rayonnement et votre corps.
Any Base Station or approved Base Station antenna meant to be used in conjunction
with this equipment must not be used in close proximity to the body. Keep a
minimum distance of greater than 20 CM to the human body. This device and
antenna must not be co-located in conjunction with any other equipment antenna or
transmitter.

15 | Page
FCC Part 15 Information (FR-CONNECT)
This device complies with Part 15 of the FCC rules. Operation is subject to the
following two conditions:
(1) This device may not cause harmful interference, and
(2) This device must accept any interference received, including interference that
may cause undesired operation.
Modifications not expressly approved by Firecom Corporation could void the user’s
authority to operate the equipment.
FCC/IC RF Exposure Warning
•This product complies with FCC radiation exposure limits set forth for an
uncontrolled environment.
•The Firecom Connect is designed for body-worn operation and meets FCC RF
exposure guidelines when used with accessories supplied with this product. (All
necessary accessories are included in the package; any additional or optional
accessories are not required for compliance with the guidelines.) Use of other
accessories might not comply with FCC or IC RF exposure guidelines.
•This product may not be co-located or operated in conjunction with any other
antenna or transmitter.
•Any Base Station or approved Base Station antenna meant to be used in
conjunction with this equipment must not be used in close proximity to the
body Keep a minimum distance between human body and Base Station and
base antenna of at least 20 CM (8.0 inches) at all times.
•This Connect device and antenna must not be co-located in conjunction with
any other equipment, antenna or transmitter.
•This Connect has been tested and meets the FCC RF exposure guidelines.
FCC Part 15 Information (Firecom Connect)
FCC PART 15.105(a): Note: This equipment has been tested and found to comply with
the limits for a Class A digital device, pursuant to part 15 of the FCC Rules. These limits
are designed to provide reasonable protection against harmful interference in a
commercial environment. This equipment generates, uses and can radiate radio
frequency energy and, if not installed and used in accordance with the instruction
manual, may cause harmful interference to radio communications. Operation of this
equipment in a residential area is likely to cause harmful interference, in which case
the user will be required to correct the interference at his own expense.
Rechargeable Battery Information
CAUTION!
Risk of explosion if battery is replaced by an incorrect type!
Dispose of used batteries according to the instructions.
Do not open or mutilate the battery.
Disconnect the battery before shipping this product.
This equipment contains a rechargeable Lithium-Ion (Li-Ion) battery (with
protection circuit). This battery is not user-serviceable.
Do not modify or attempt to open the battery cell. In case of exposure to the cell
contents, wash the affected area thoroughly and seek medical attention.
Do not expose the battery to temperatures in excess of 140° F (60° C).
Do not short-circuit the battery or expose battery to moisture
Exercise care when handling a battery near conductive materials such as jewelry
or buttons: conductive materials can short the battery, and the battery or
conductor can overheat and cause burns.
When charging this equipment, only use the charger designed to charge the
battery as specified in the owner’s manual: using any other charger may damage
the product or cause the battery to explode.
Before placing the Firecom Connect in the charger, make sure the battery is
installed and the battery cover is securely in place.
Do not place the batteries in your regular trash. All batteries must be recycled or
disposed of in an environmentally sound manner. Contact your local waste
management officials for information and regulations on the proper collection,
recycling, and disposal of batteries.
Use only the replacement batteries approved by Firecom Corporation which
have internal protection circuit, use of non-approved battery replacements may
cause fire, injury or damage product.
Always observe correct battery polarity during use and charging.
Do not place batteries in your regular trash.
All batteries must be recycled or disposed of properly.

16 | Page
Firecom Standard Limited Warranty
Firecom, a division of Sonetics Corporation, (“Firecom”) warrants to the original
purchaser of its products that products will be free from defects in materials and
workmanship under normal and proper use for the period of two years from date of
purchase.
Firecom will repair or replace, at its option, any products showing factory defects
during this warranty period, subject to the following provisions and obligations:
1. This warranty applies only to a new product sold through authorized channels of
distribution.
2. All work under warranty must be performed by Firecom.
3. All returned products must be shipped to our address, freight prepaid and Firecom
will return products to customer via ground freight. Any expedite fees or additional
freight charges will be charged to customer.
4. Any attempt to repair, service, or alter the product in any way voids this warranty.
5. This warranty does not apply in the event of accident, abuse, misuse, liquid contact,
improper installation, unauthorized repair, tampering, modification, fire,
earthquake, or damage from other external sources – including damage caused by
user-replaceable parts.
6. This warranty does not apply: (a) to consumable parts such as batteries, ear seals,
intercom bags, cables, external power supplies, parts listed as accessories to a
system, or other parts designed to diminish in function over time unless a failure is
due to a defect in materials or workmanship; (b) to cosmetic damage or to defects
caused by normal wear and tear or aging of the product; (c) to damage caused by use
with non-Firecom products; (d) to damage caused by operating the product outside
the permitted or intended uses or environments described by Firecom; (e) to damage
caused by service performed by anyone who is not a representative of Firecom or an
Firecom Authorized Service Provider; (f) to a product or part that has been modified
without the written permission of Firecom; (g) if any Firecom serial number has been
removed or defaced.
7. This warranty does not extend to any other equipment, apparatus, vehicle, aircraft,
or watercraft to which this product may be attached or connected.
THE FOREGOING IS YOUR SOLE REMEDY FOR FAILURE IN SERVICE OR DEFECTS.
SONETICS CORPORATION SHALL NOT BE LIABLE UNDER THIS OR ANY IMPLIED
WARRANTY FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES, NOR FOR ANY
INSTALLATION OR REMOVAL COSTS OR OTHER SERVICE FEES. THIS WARRANTY IS
IN LIEU OF ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING THE
WARRANTY OF MERCHANTABILITY OR FITNESS OF USE, WHICH ARE HEREBY
EXCLUDED. TO THE EXTENT THAT THIS EXCLUSION IS NOT LEGALLY ENFORCEABLE,
THE DURATION OF SUCH IMPLIED WARRANTIES SHALL BE LIMITED TO TWO YEARS
FROM DATE OF PURCHASE. NO SUIT FOR BREACH OF EXPRESS OR IMPLIED
WARRANTY MAY BE BROUGHT AFTER TWO YEARS FROM DATE OF PURCHASE.
Subject to the terms and limitations of this Firecom Standard Limited Warranty, this
warranty covers any new covered product found to be defective within the applicable
warranty period. Firecom reserves the right to examine the alleged defective covered
product to determine whether this Firecom Standard Limited Warranty is applicable,
and final determination of warranty coverage lies solely with Firecom. If Firecom
determines that warranty coverage applies, Firecom reserves the right to either
repair or replace a covered product or any part thereof, as determined by Firecom in
its sole discretion. If the product has been subjected to conditions which exclude
coverage under the warranty, customer will be so advised. Customer may then
authorize paid repair service or other disposition of the product. Notwithstanding
any other provision of this warranty, if you sell or otherwise transfer ownership of
your covered product, this Firecom Standard Limited Warranty shall automatically
terminate.

FIRECOM – A DIVISION OF SONETICS CORPORATION
17600 SW 65th Ave,
Lake Oswego, OR 97035 USA
800-527-0555
www.firecom.com • [e-mail]
© 2021 Sonetics Corporation. All rights reserved.
The information in this document is subject to change without notice.
No part of this document may be copied or reproduced in any form
without the prior written consent of Sonetics Corporation.
600-0701-00 Rev B