Fisher & Paykel DH9060P1 Operating instructions

Troubleshooting
The following is a list of problems you may encounter when using this appliance and some suggestions that may help to
correct the problem. If you still have problems, contact your Fisher & Paykel trained and supported service technician.
Problem Possible Causes What to do
Pressing
‘Power’
does not turn on
the dryer
Fault with household
power supply. Try plugging in and turning on another electrical appliance.
Dryer does not
heat
Dryer set to ‘Cool Air’
cycle.
Check what cycle the dryer is set to (refer ‘Drying cycles’).
Change to preferred cycle.
Full water tank. Refer to ‘Emptying the water collection tank’.
The dryer has progressed
to ‘Cool’.
Check the progress — are ‘Cool’ or ‘End’ shown on the display?
Refer to ‘Progress lights’.
Touching
does not start
the drying cycle
Dryer door not closed
properly.
Open and reclose the door. Check that the lint filter is correctly in
place and not obstructing the door.
Is the dryer displaying a
user prompt or fault code? Refer to ‘User warnings’ and ‘Fault codes’.
Water tank full or not
properly in place.
Refer to ‘Emptying the water collection tank’. Ensure the water
tank is properly in place.
Lint filter needs to be
emptied. Empty the lint filter and ensure it is correctly in place.
Dryer is overloaded. Remove some items from the dryer.
‘Delay Start’ function is set. Refer to ‘Delay Start’ for more information.
https://producthelp.fisherpaykel.com/au/Dry/Dryers/Heat_Pump/DH9060P1/User_Guide_DH9060P1/12_Troubleshooting
Updated: Wed, 10 Nov 2021 13:46:44 GMT
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Problem Possible Causes What to do
Keylock is ON.
To disable touch and hold
button for 3 seconds.
Dryer keeps
stopping
and starting
The ‘Wrinkle Free’ option
has been selected. Refer to ‘Wrinkle Free’ for more information.
Dryer stops
working mid-
cycle
Power failure. Press ‘POWER’ and restart the desired cycle.
Dryer has been paused.
Touch
the button to restart the cycle.
Dryer door is open. Ensure the door is firmly shut.
Water tank full or not
properly in place.
Refer to ‘Emptying the water collection tank’. Ensure the water
tank is properly in place.
Items fell off the rack
when using ‘Rack Dry’ or
‘Wool’ cycles.
Ensure the rack is installed correctly (refer to ‘Sorting and
loading’, ‘Drying rack’)and replace garments that may have fallen
from it.
Environmental conditions
may be affecting dryer
operation.
In particularly cold conditions, the room temperature may be too
cold for the dryer to run efficiently.
Dryer is taking
too long/
results were
not satisfactory
Drying cycle selected not
appropriate for the load. Select an appropriate cycle for the load. Refer to ‘Drying cycles’.
Dryness level selected not
appropriate for the load. Select a higher dryness level. Refer to ‘Dryness Level’.
Dryer overloaded for
the cycle.
Some cycles have a lower max load size. Refer to ‘Drying cycles’.
Try dividing the load in half and dry half at a time.
Lint and/or condenser filter
is blocked. Clean the lint/condenser filter.
Water tank is full. Refer to ‘Emptying the water collection tank’.
Environmental conditions
may be affecting dryer
operation.
In particularly hot or cold conditions the dryer will take longer to
dry a load and be less efficient.
https://producthelp.fisherpaykel.com/au/Dry/Dryers/Heat_Pump/DH9060P1/User_Guide_DH9060P1/12_Troubleshooting
Updated: Wed, 10 Nov 2021 13:46:44 GMT
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Problem Possible Causes What to do
Ensure the dryer is installed in a well-ventilated, dust-free
environment. Do not operate this dryer behind closed doors (ie
inside a cupboard).
Load overly wet at the start
of cycle.
Remove more water from the load before placing it in the dryer,
eg select a faster spin speed on your washer, if appropriate for
your load.
Load was damp dry at the
start of cycle.
If the load had been partially air dried, eg has been washed and
placed on the line, use a ‘Time Dry’ cycle and monitor the dryness
of your clothes.
Dryer not draining water
out properly.
Check the drain hose (if connected) for blockages or damage.
You may need to call for service refer to ‘Customer care’ section.
Items got tangled. Try separating items and drying similar items together. Refer to
‘Loading’ for further tips.
Dryer is not
draining
Drain hose not connected
to the water tank.
Ensure the drain hose is connected correctly. Refer to ‘Draining’ in
the installation section of this guide.
Water tank not in place
correctly. Ensure water tank is properly in place.
Drain hose or drain blocked
or damaged.
Check drain hose (if connected) and drain for blockages or
damage.
Clothes getting
too hot or
damaged
Cycle selected not
appropriate for the load.
Ensure the cycle selected is appropriate for items in the load.
Refer to ‘Drying cycles’.
Items removed from dryer
before the end of cycle cool
down had finished.
Removing items before cool down may damage clothing if it is not
spread out and exposed to air to cool once removed from the
dryer.
Dryer is
beeping and
displaying
a code on the
digital display
Dryer has a fault Try turning the dryer off and waiting 30 seconds before turning it
back on. Refer to ‘Fault codes’.
Small puddle of
water coming
from under the
machine
Water tank not correctly
in place. Ensure the water tank is correctly in place.
Water tank may need
to be emptied. Refer to ‘Emptying the water collection tank’.
Water tank may be Check the water tank for any signs of damage.
https://producthelp.fisherpaykel.com/au/Dry/Dryers/Heat_Pump/DH9060P1/User_Guide_DH9060P1/12_Troubleshooting
Updated: Wed, 10 Nov 2021 13:46:44 GMT
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Problem Possible Causes What to do
damaged.
Drain hose may not be
attached properly at the
machine end.
Ensure the drain hose is attached properly. Refer to ‘Draining’ in
the installation section of this guide.
Drain hose could be
damaged. Check the drain hose for damage.
Drain hose has slipped
out of the drain.
Ensure the drain hose is securely fixed in place. Sometimes drain
hoses can move or get displaced, which may lead to water
draining onto the floor.
Drain may be blocked. Check the drain for any blockages.
Dryer door not closing
properly, affecting the seal.
Ensure the dryer door is closed properly and there is nothing
obstructing the door opening.
Small amount
of water in the
drum at end
of cycle
Water tank needs to be
emptied. Refer to ‘Emptying the water collection tank’.
Environmental conditions
may be affecting dryer
operation.
If conditions are particularly hot, humid or cold, it is possible
vaporised water may re-condense in the drum or on the inside of
the door.
Noises
Dryer is overloaded. Remove some items from the dryer.
Dryer has a fault. Continuous beeping or a musical series of beeps with a message
displayed on the display. Refer to ‘Fault codes’.
Beeps signalling the end
of a drying cycle.
End of cycle beeps can be turned off refer to ‘Drying cycle
options’.
Dryer has not been levelled
properly.
Refer to ‘Levelling the machine’ in the installation section of this
guide.
Dryer makes unfamiliar
noises.
At the start of the cycle the dryer may make some unfamiliar
noises when the compressor turns on. This is normal.
Vibration
Dryer is not installed on
a stable surface.
Ensure the dryer is installed on a flat, stable surface. Refer to
‘Levelling the machine’ in the installation section of this guide.
Dryer is not level. Ensure the dryer is correctly levelled. Refer to ‘Levelling the
machine’ in the installation section of this guide.
Dryer is overloaded. Remove some items from the dryer.
Creasing Cycle selection not Select the ‘Easy Iron’ cycle to minimise creasing.
https://producthelp.fisherpaykel.com/au/Dry/Dryers/Heat_Pump/DH9060P1/User_Guide_DH9060P1/12_Troubleshooting
Updated: Wed, 10 Nov 2021 13:46:44 GMT
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Problem Possible Causes What to do
appropriate for the load.
Dryer is overloaded. Remove some items from the dryer.
‘Dryness Level’ selected
too high for load type. Try selecting a lower ‘Dryness Level’.
‘Wrinkle Free’ option not
selected.
Select the ‘Wrinkle Free’ option to rotate the load at the end of the
drying cycle. Refer to ‘Wrinkle Free’ section of this guide for
details.
Linting
Lint filter not cleaned or
replaced.
Ensure the lint filter is cleaned after every cycle and replaced
correctly. Refer to ‘Cleaning the filters’.
Loads not sorted correctly.
Dry lint givers separately from lint receivers. Also, dry similar
colours together eg light coloured items with light coloured items,
dark items with dark items. Refer to ‘Sorting and loading’, ‘Lint’.
Clothes over dried.
Over drying clothes in the dryer can cause them to attract lint.
Use an auto sensing cycle or ensure you check your load if using
the time dry cycles to avoid over drying. Refer to ‘Drying cycles’.
New items have been dried
in the dryer recently.
Clean the lint filter and use ‘Cool Air’ cycle to clear any
remaining lint from the dryer.
New towels or flannelette
sheets can leave lint in the
dryer, which may be picked
up by subsequent loads.
Fabric damage
Instructions on care label
not followed. Follow the instructions on the care label of the items.
Dryness Level’ selected
not appropriate for the
fabric type.
Ensure the ‘Dryness Level’ selected is appropriate for the fabric
type. Refer to the items care label. Refer to pages ‘Drying cycles’
Metal parts on the items or
in the load. Fasten zips and other clasps before placing items in the dryer.
Items not separated or
dried on an appropriate
cycle for the fabric type.
Dry similar items together. Ensure an appropriate cycle is
selected. Refer to ‘Drying cycles’.
Items fell off the rack when
using ‘Rack Dry’.
Ensure the rack is installed correctly (refer to ‘Sorting and
loading’, ‘Drying rack’) and only one or two garments are placed
on the rack at a time.
https://producthelp.fisherpaykel.com/au/Dry/Dryers/Heat_Pump/DH9060P1/User_Guide_DH9060P1/12_Troubleshooting
Updated: Wed, 10 Nov 2021 13:46:44 GMT
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Problem Possible Causes What to do
Used a ‘Time Dry’ cycle
and did not monitor the
dryness of clothes during
the cycle.
Ensure that clothes are checked for dryness during the cycle
when using the timed programmes to avoid over drying.
Refer to ‘Customising drying cycle’.
Dye transfer
White/light and coloured
items not separated
before drying.
Remember to separate white/light and coloured items before
placing them in the dryer.
Wet items left sitting in
the dryer for long periods
of time before drying.
Refer to ‘Sorting’ for tips to prevent dye transfer.
Tangling
Loads not separated
during loading. Try separating out larger items from smaller items.
Items loaded into the
dryer incorrectly.
Load items individually into the dryer. Do not place folded items
in the dryer.
Incorrect cycle selection. Try using the ‘Easy Iron’ cycle to dry shirts and the ‘Sheets’ cycle
to dry sheets. Refer to ‘Drying cycles’.
Load size too large. Try drying smaller load sizes. Some cycles have a lower
maximum load size. Refer to ‘Drying cycles’.
Delicate items not dried
on ‘Rack dry’.
Dry pantyhose, bras, stockings and any other delicate items prone
to tangling on the ‘Rack Dry’ cycle.
Sheets and duvet/doona
covers due to their size,
are prone to tangling.
Dry sheets and duvet/doona covers separately from other laundry,
apart from towels. Ensure duvet/ doona covers are buttoned or
fastened closed before drying. Try adding a knotted towel to
sheets loads if you are experiencing a lot of tangling.
https://producthelp.fisherpaykel.com/au/Dry/Dryers/Heat_Pump/DH9060P1/User_Guide_DH9060P1/12_Troubleshooting
Updated: Wed, 10 Nov 2021 13:46:44 GMT
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