FLIR Ariel Gen III CM-3304-11-I Manual

Ariel Gen III
User and
Installation
Guide
CM-3304/CM-3308
Ver. 1 September 4, 2017
i

© 2017 FLIR Systems, Inc. All rights reserved worldwide. No parts of this manual, in whole or in part, may
be copied, photocopied, translated, or transmitted to any electronic medium or machine readable form
without the prior written permission of FLIR Systems, Inc.
Names and marks appearing on the products herein are either registered trademarks or trademarks of
FLIR Systems, Inc. and/or its subsidiaries. All other trademarks, trade names, or company names
referenced herein are used for identification only and are the property of their respective owners.
This product is protected by patents, design patents, patents pending, or design patents pending.
The contents of this document are subject to change.
FLIR Systems, Inc.
6769 Hollister Avenue
Goleta, California 93117
USA
Phone: 888.747.FLIR (888.747.3547)
International: +1.805.964.9797
For technical assistance, please call us at +1.888.388.3577 or visit the Service & Support page at
www.flir.com/security.
Important Instructions and Notices to the User:
Modification of this device without the express authorization of FLIR Commercial Systems, Inc. may void
the user’s authority under FCC rules to operate this device.
ii CM-3304/CM-3308 User and Installation Guide September 4, 2017

Proper Disposal of Electrical and Electronic Equipment (EEE)
The European Union (EU) has enacted Waste Electrical and Electronic Equipment
Directive 2012/19/EU (WEEE), which aims to prevent EEE waste from arising; to
encourage reuse, recycling, and recovery of EEE waste; and to promote
environmental responsibility.
In accordance with these regulations, all EEE products labeled with the “crossed
out wheeled bin” either on the product itself or in the product literature must not be
disposed of in regular rubbish bins, mixed with regular household or other commercial waste, or by
other regular municipal waste collection means. Instead, and in order to prevent possible harm to the
environment or human health, all EEE products (including any cables that came with the product)
should be responsibly discarded or recycled.
To identify a responsible disposal method nearby, please contact the local waste collection or
recycling service, the original place of purchase or product supplier, or the responsible government
authority in the area. Business users should contact their supplier or refer to their purchase contract.
Document History
Version
Date
Comment
Ver. 1
September 4, 2017
Initial FLIR release
September 4, 2017 CM-3304/CM-3308 User and Installation Guide iii

September 4, 2017CM-3304/CM-3308 User and Installation Guideiv

Table of Contents
Table of Contents
September 4, 2017 CM-3304/CM-3308 User and Installation Guide v
1. Document Scope and Purpose ..................................................................................... 1
2. Introduction .................................................................................................................. 5
Features ............................................................................................................... 72.1
Package Contents ................................................................................................. 72.2
3. Hardware Description ................................................................................................... 9
4. System Requirements ................................................................................................. 11
5. Installation .................................................................................................................. 13
Pre-Installation Checklist ...................................................................................... 135.1
Outdoor Mounting Recommendations ..................................................................... 135.2
Resetting the Camera and Configuring the microSD Card ......................................... 145.3
Powering the Camera ........................................................................................... 145.4
Mounting the Camera ........................................................................................... 155.5
Connecting the Camera to the Network .................................................................. 165.6
6. Using DNA to Access the Camera ............................................................................... 17
7. Configuring the Unit’s Initial IP Address ..................................................................... 19
8. Configuring Communication Settings ......................................................................... 27
9. Configuration and Operation ...................................................................................... 33
CM-330x Web Interface ........................................................................................ 339.1
Live View ............................................................................................................. 359.2
Recording ........................................................................................................ 369.2.1
Capturing a Picture ........................................................................................... 369.2.2
Viewing Live Video from a Media Player ............................................................. 379.2.3
Settings .............................................................................................................. 389.3
System Tab ..................................................................................................... 399.3.1
Streaming Tab ................................................................................................. 759.3.2
Camera Tab ..................................................................................................... 869.3.3
Logout ................................................................................................................. 989.4
10. Appendices ................................................................................................................. 99
Technical Specifications ...................................................................................... 10010.1
Internet Security Settings on Internet Explorer ....................................................... 10510.2
Installing UPnP Settings on Internet Explorer ........................................................ 10710.3
Deleting Temporary Internet Files on Internet Explorer ............................................ 11010.4
Installing and Deleting the Web Player ................................................................. 11110.5
Network Settings ................................................................................................ 11610.6
Troubleshooting .................................................................................................. 11710.7

Table of Contents
Table of Contents
vi CM-3304/CM-3308 User and Installation Guide September 4, 2017
Acronyms and Abbreviations ............................................................................... 11910.8
Mounting Accessories ........................................................................................ 12010.9

1September 4, 2017
Document Scope and Purpose
CM-3304/CM-3308 User and Installation Guide
1Document Scope and Purpose
The purpose of this document is to provide instructions and installation procedures for physically
connecting the CM-330x unit. After completing the physical installation, additional setup and configurations
are required before video analysis and detection can commence.
Note:
This document is intended for use by technical users who have a basic understanding of CCTV
camera/video equipment and LAN/WAN network connections.
Remarque:
Ce document est destiné aux utilisateurs techniciens qui possèdent des connaissances de base des
équipements vidéo/caméras de télésurveillance et des connexions aux réseaux LAN/WAN.
Warning:
Installation must follow safety, standards, and electrical codes as well as the laws that apply where the
units are being installed.
Avertissement:
L'installation doit respecter les consignes de sécurité, les normes et les codes électriques, ainsi que la
législation en vigueur sur le lieu d'implantation des unités.
Disclaimer
Users of FLIR products accept full
responsibility for ensuring the suitability and
considering the role of the product detection
capabilities and their limitation as they apply
to their unique site requirements.
FLIR Systems, Inc. and its agents make no
guarantees or warranties to the suitability for
the users’ intended use. FLIR Systems, Inc.
accepts no responsibility for improper use or
incomplete security and safety measures.
Failure in part or in whole of the installer,
owner, or user in any way to follow the
prescribed procedures or to heed WARNINGS
and CAUTIONS shall absolve FLIR and its
agents from any resulting liability.
Specifications and information in this guide are
subject to change without notice.
Avis de non-responsabilité
Il incombe aux utilisateurs des produits FLIR de vérifier
que ces produits sont adaptés et d'étudier le rôle des
capacités et limites de détection du produit appliqués
aux exigences uniques de leur site.
FLIR Systems, Inc. et ses agents ne garantissent
d'aucune façon que les produits sont adaptés à l'usage
auquel l'utilisateur les destine. FLIR Systems, Inc. ne
pourra être tenu pour responsable en cas de mauvaise
utilisation ou de mise en place de mesures de sécurité
insuffisantes.
Le non respect de tout ou partie des procédures
recommandées ou des messages d'AVERTISSEMENT
ou d'ATTENTION de la part de l'installateur, du
propriétaire ou de l'utilisateur dégagera FLIR Systems,
Inc. et ses agents de toute responsabilité en résultant.
Les spécifications et informations contenues dans ce
guide sont sujettes à modification sans préavis.

September 4, 20172
Document Scope and Purpose
CM-3304/CM-3308 User and Installation Guide
A Warning is a precautionary message that indicates a procedure or condition where there are potential
hazards of personal injury or death.
Avertissement est un message préventif indiquant qu'une procédure ou condition présente un risque
potentiel de blessure ou de mort.
A Caution is a precautionary message that indicates a procedure or condition where there are potential
hazards of permanent damage to the equipment and or loss of data.
Attention est un message préventif indiquant qu'une procédure ou condition présente un risque
potentiel de dommages permanents pour l'équipement et/ou de perte de données.
A Note is useful information to prevent problems, help with successful installation, or to provide
additional understanding of the products and installation.
Une Remarque est une information utile permettant d'éviter certains problèmes, d'effectuer une
installation correcte ou de mieux comprendre les produits et l'installation.
A Tip is information and best practices that are useful or provide some benefit for installation and use of
FLIR products.
Un Conseil correspond à une information et aux bonnes pratiques utiles ou apportant un avantage
supplémentaire pour l'installation et l'utilisation des produits FLIR.
General Cautions and Warnings
This section contains information that indicates
a procedure or condition where there are
potential hazards.
SAVE ALL SAFETY AND OPERATING
INSTRUCTIONS FOR FUTURE USE.
Although the unit is designed and manufactured
in compliance with all applicable safety
standards, certain hazards are present during
the installation of this equipment.
To help ensure safety and to help reduce risk of
injury or damage, observe the following:
Précautions et avertissements d'ordre
général
Cette section contient des informations indiquant qu'une
procédure ou condition présente des risques potentiels.
CONSERVEZ TOUTES LES INSTRUCTIONS DE
SÉCURITÉ ET D'UTILISATION POUR POUVOIR VOUS
Y RÉFÉRER ULTÉRIEUREMENT.
Bien que l'unité soit conçue et fabriquée conformément
à toutes les normes de sécurité en vigueur, l'installation
de cet équipement présente certains risques.
Afin de garantir la sécurité et de réduire les risques de
blessure ou de dommages, veuillez respecter les
consignes suivantes:

3September 4, 2017
Document Scope and Purpose
CM-3304/CM-3308 User and Installation Guide
Caution:
· The unit’s cover is an essential part of the product. Do not open or remove it.
· Never operate the unit without the cover in place. Operating the unit without the cover poses a
risk of fire and shock hazards.
· Do not disassemble the unit or remove screws. There are no user serviceable parts inside the
unit.
· Only qualified trained personnel should service and repair this equipment.
· Observe local codes and laws and ensure that installation and operation are in accordance with
fire, security and safety standards.
Attention:
· Le cache de l'unité est une partie essentielle du produit. Ne les ouvrez et ne les retirez pas.
· N'utilisez jamais l'unité sans que le cache soit en place. L'utilisation de l'unité sans cache
présente un risque d'incendie et de choc électrique.
· Ne démontez pas l'unité et ne retirez pas ses vis. Aucune pièce se trouvant à l'intérieur de l'unité
ne nécessite un entretien par l'utilisateur.
· Seul un technicien formé et qualifié est autorisé à entretenir et à réparer cet équipement.
· Respectez les codes et réglementations locaux, et assurez-vous que l'installation et l'utilisation
sont conformes aux normes contre l'incendie et de sécurité.
Caution:
· Do not drop the camera or subject it to physical shock.
· Do not touch sensor modules with fingers. If cleaning is necessary, use a clean cloth with a bit of
ethanol and wipe it gently. If the camera will not be used for an extended period of time, put on
the lens cap to protect the sensor from dirt.
· Do not aim the camera lens at strong light, such as the sun or an incandescent lamp, which can
seriously damage the camera.
· Make sure that the surface of the sensor is not exposed to a laser beam, which could burn out
the sensor.
· If the camera will be fixed to a ceiling, verify that the ceiling can support more than 50 newtons
(50-N) of gravity, or over three times the camera’s weight.
· The camera should be packed in its original packing if it is reshipped.

September 4, 20174
Document Scope and Purpose
CM-3304/CM-3308 User and Installation Guide
Caution:
To avoid damage from overheating or unit failure, assure that there is sufficient temperature regulation to
support the unit’s requirements (cooling/heating). Operating temperature should be kept in the range -40°
to 50°C (-40° to 122°F), with no more than 90% non-condensing humidity.
Attention:
Afin d'éviter tout dommage dû à une surchauffe ou toute panne de l'unité, assurez-vous que la régulation
de température est suffisante pour répondre aux exigences de l'unité (refroidissement/chauffage). La
température de fonctionnement doit être maintenue dans la plage (-40° à 50°C/-40° à 122°F), sans
condensation d'humidité supérieur à 90%.
Site Preparation
There are several requirements that should be properly addressed prior to installation at the site.
The following specifications are requirements for proper installation and operation of the unit:
· Ambient Environment Conditions: Avoid positioning the unit near heaters or heating system
outputs. Avoid exposure to direct sunlight. Use proper maintenance to ensure that the unit is free
from dust, dirt, smoke, particles, chemicals, smoke, water or water condensation, and exposure to
EMI.
· Accessibility: The location used should allow easy access to unit connections and cables.
· Safety: Cables and electrical cords should be routed in a manner that prevents safety hazards,
such as from tripping, wire fraying, overheating, etc. Ensure that nothing rests on the unit’s cables
or power cords.
· Ample Air Circulation: Leave enough space around the unit to allow free air circulation.
· Cabling Considerations: Units should be placed in locations that are optimal for the type of video
cabling used between the unit and the cameras and external devices. Using a cable longer than
the manufacturer’s specifications for optimal video signal may result in degradation of color and
video parameters.
· Physical Security: The unit provides threat detection for physical security systems. In order to
ensure that the unit cannot be disabled or tampered with, the system should be installed with
security measures regarding physical access by trusted and un-trusted parties.
· Network Security: The unit transmits over IP to security personnel for video surveillance. Proper
network security measures should be in place to assure networks remain operating and free from
malicious interference. Install the unit on the backbone of a trusted network.
· Electrostatic Safeguards: The unit and other equipment connected to it (relay outputs, alarm
inputs, racks, carpeting, etc.) shall be properly grounded to prevent electrostatic discharge.
The physical installation of the unit is the first phase of making the unit operational in a security plan. The
goal is to physically place the unit, connect it to other devices in the system, and to establish network
connectivity. When finished with the physical installation, complete the second phase of installation, which
is the setup and configuration of the unit.

5September 4, 2017
Introduction
CM-3304/CM-3308 User and Installation Guide
2 Introduction
This User and Installation Guide is intended to help you physically install, configure settings for, and
operate the CM-330x indoor/outdoor mini-dome IP camera. The camera family includes three models:
· CM-3304-11-I
· CM-3304-21-I
· CM-3308-11-I
CM-330x Mini-Dome Camera
The units feature the following sensor and motorized varifocal lenses:
CM-3304-11-I
CM-3304-21-I
CM-3308-11-I
Image Sensor
1/2.9" Sony IMX326
1/2.9" Sony IMX326
1/2.5" Sony IMX274
Effective Pixels (H x V)
4MP (2560x1440)
4MP (2560x1440)
8MP (3840x2160)
Sensor resolution (pixels)
2560x1440
2560x1440
3840x2160
Field of View
2.8-8.5mm
9-22mm
3.4-9mm
Aperture
F1.2
F1.5
F1.5
Iris Control
P-Iris
DC-Iris
P-Iris

September 4, 20176
Introduction
CM-3304/CM-3308 User and Installation Guide
The cameras support up to three streams at 4MP (CM-3304-11-I and CM-3304-21-I) or 8MP
(CM-3308-11-I). Stream1 supports H.265 and H.264 compression only. Stream2 and Stream3 support
H.265, H,265, and MJPEG compression with the following maximum performance:
CM-3304-11-I
CM-3304-21-I
CM-3308-11-I
Single-stream
2560x1440 @ 25/30fps
2560x1440 @ 25/30fps
3840x2160 @ 25/30fps
Dual-stream
2560x1440 + 1920x
1080 @ 15fps
2560x1440 + 1920x
1080 @ 15fps
3840x2160 + 1920x
1080 @ 15fps
Triple-stream
2560x1440 + 1920x
1080 + 720x576/480 @
15fps
2560x1440 + 1920x
1080 + 720x576/480 @
15fps
3840x2160 + 1920x
1080 + 720x576/480 @
15fps
The units feature True Day/Night (ICR) and an infrared LED illuminator. They also include Audio Line-In,
Audio Line-Out, Alarm-in, and Alarm-out connections, and a microSD card drive for storing recordings and
snapshots.The cameras are powered by an 802.3af Power over Ethernet (PoE) connection.

7September 4, 2017
Introduction
CM-3304/CM-3308 User and Installation Guide
2.1 Features
· 1/2.9" Sony IMX326
(CM-3304-11-I)
· 1/2.9" Sony IMX326
(CM-3304-21-I)
· 1/2.5" Sony IMX274
(CM-3308-11-I)
· True day/night (ICR)
· Infrared LED illuminator
· H.265, H.264 and MJPEG
compression
· Shutter (True) WDR
· 3DNR image noise reduction
· Backlight compensation
· Built-in web server
· Supports Internet Explorer,
Edge, Chrome, and Firefox
browsers
· HTTP streaming MJPEG
· Motion detection event-
driven alarms
· Tampering detection and
notifications
· Two regions of interest
· Gamma correction
· White balance
· 8 privacy zones
· 802.1X and SSL/TLS
security protocols
· SNMP v1/v2c/v3 and SNMP
traps
· Up to 9 users
· Supports up to 128GB
microSDXC card
· UPnP support
· ONVIF©Profiles S and G
· Alarm In/Out
· Audio Line-In/Line-Out
· Powered by 802.3af PoE
· IP67 enclosure with IK10
vandal-proof protection
· Built-in heater
2.2 Package Contents
The unit package contains the following items:
Quantity
Description
1
CM-330x mini-dome camera
1
Bag containing two screws and two plastic anchors
1
T6 Torx wrench
1
Drill template
1
Waterproof cap
2
Desiccants
1
Spacer
1
Documentation and utilities CD
1
CM-330x Quick Install Guide

September 4, 20178
Introduction
CM-3304/CM-3308 User and Installation Guide
Related Information:
· DNA 2.1 User Manual
· CM-CAPX-31 Pendant Mount Installation Guide
· CM-4S-31 Adapter Plate Junction Box Installation Guide
· CM-BKBX-31 Mini-Dome Conduit Back Box Kit Installation Guide
· CM-330x Dessicant User Guide

9September 4, 2017
Hardware Description
CM-3304/CM-3308 User and Installation Guide
3Hardware Description
Following are the CM-330x fixed focal camera’s dimensions.
CM-330x Side Dimensions
CM-330x Front Dimensions

September 4, 201710
Hardware Description
CM-3304/CM-3308 User and Installation Guide
The CM-330x camera includes a built-in system cable that includes an RJ-45 Ethernet jack, a 2-wire
terminal connector for alarm in/out, and a 2-wire terminal connector for audio in/out. The cable includes an
LED that flashes green to indicate power on and network activity. The LED is not illuminated if there is no
network activity.
CM-330x System Cable

11September 4, 2017
System Requirements
CM-3304/CM-3308 User and Installation Guide
4System Requirements
Item
Minimum System Requirement
Personal Computer
Intel® Pentium® IV, 2.4GHz or higher with >1GB RAM
Monitor display with minimum 1024 x 768 resolution
(NVIDIA GeForce 6 Series or ATI Mobility Radeon 9500)
Operating System
Windows 7, 8, 8.1, and 10 (all 64-bit versions)
Windows Server 2003, Windows Server 2008 (32-bit version)
Web Browser
Microsoft Internet Explorer 10 and above (32-bit version); Microsoft Edge
38 and above; Chrome v.55 and above; Firefox v.50 and above
Network Card
10Base-T (10 Mbps) or 100Base-TX (100 Mbps) operation
Viewer
ActiveX control plug-in for Internet Explorer; MJPEG viewer for Edge,
Chrome, and Firefox

September 4, 2017CM-3304/CM-3308 User and Installation Guide12

13September 4, 2017
Installation
CM-3304/CM-3308 User and Installation Guide
5 Installation
This section describes how to install and connect the unit. It includes the following topics:
· Pre-Installation Checklist
· Outdoor Mounting Recommendations
· Resetting the Camera and Configuring the microSD card
· Powering the Camera
· Mounting the Camera
· Connecting the Camera to the Network
5.1 Pre-Installation Checklist
Before installing the unit, make sure that:
· Instructions in the Document Scope and Purpose section are followed.
· All related equipment is powered off during the installation.
· Use best security practices to design and maintain secured camera access, communications
infrastructure, tamper-proof outdoor boxes, etc.
· All electrical work must be performed in accordance with local regulatory requirements.
Caution:
To avoid damage from overheating or unit failure, assure that there is sufficient temperature
regulation to support the unit’s requirements (cooling/heating). Operating temperature should be
kept in the range -40° to 50°C (-40° to 122°F), with no more than 90% non-condensing
humidity.
Attention:
Afin d'éviter tout dommage dû à une surchauffe ou toute panne de l'unité, assurez-vous que la
régulation de température est suffisante pour répondre aux exigences de l'unité
(refroidissement/chauffage). La température de fonctionnement doit être maintenue dans la
plage (-40° à 50°C/-40° à 122°F), sans condensation d'humidité supérieur à 90%.
5.2 Outdoor Mounting Recommendations
Following are additional considerations for outdoor installation:
· For outside wiring installation, always use weatherproof equipment, such as boxes, receptacles,
connectors, etc.
· For electrical wiring, use the properly rated sheathed cables for conditions to which the cable will
be exposed (for example, moisture, heat, UV, physical requirements, etc.).
· Plan ahead to determine where to install infrastructure weatherproof equipment. Whenever
possible, ground components to an outdoor ground.

September 4, 201714
Installation
CM-3304/CM-3308 User and Installation Guide
5.3 Resetting the Camera and Configuring the microSD Card
The camera include's a reset button and microSD card drive that can be accessed by opening the rubber
tab on the underside of the camera enclosure. A microSD card (not supplied) must be inserted in the
camera in order to locally store a snapshot or recording triggered by an event.
To install a microSD card
1. Remove the rubber tab on the underside of the camera.
2. Insert a microSDXC card (up to 128GB, Class 10) in the card drive.
3. Verify that the card status is displayed as mounted in the System > Events Handler > SD Card
screen.
4. Configure the camera to store snapshots and recordings from the System > Events Source
screens.
Reset Button and microSD Card Drive
To reboot the camera
1. Using a pointed tool, press the reset button for approximately five seconds. The unit reboots.
To restore factory defaults using the reset button
1. Press the reset button continuously for 30 seconds. The unit restores factory defaults.
5.4 Powering the Camera
The camera is powered by an 802.3af PoE (Class 3) connection over the unit’s network cable.
System Connection