FLIR ETS320 User manual

User’s manual
FLIR ETS3xx series
[e-mail] FLIR-DIRECT.com

Table of contents
1 Disclaimers ........................................................................................1
1.1 Legal disclaimer .........................................................................1
1.2 Usage statistics .......................................................................... 1
1.3 Changes to registry .....................................................................1
1.4 U.S. Government Regulations........................................................1
1.5 Copyright..................................................................................1
1.6 Quality assurance .......................................................................1
1.7 Patents.....................................................................................1
1.8 EULATerms ..............................................................................1
1.9 EULATerms ..............................................................................2
2 Safety information ...............................................................................3
3 Notice to user .....................................................................................5
3.1 User-to-user forums ....................................................................5
3.2 Calibration.................................................................................5
3.3 Accuracy ..................................................................................5
3.4 Disposal of electronic waste ..........................................................5
3.5 Training ....................................................................................5
3.6 Documentation updates ...............................................................5
3.7 Important note about this manual....................................................6
3.8 Note about authoritative versions....................................................6
4 Customer help ....................................................................................7
4.1 General ....................................................................................7
4.2 Submitting a question ..................................................................7
4.3 Downloads................................................................................8
5 Introduction........................................................................................9
5.1 General description.....................................................................9
5.2 Benefits....................................................................................9
5.3 Key features ..............................................................................9
6 Quick start guide ............................................................................... 10
6.1 Procedure ............................................................................... 10
7 Description.......................................................................................11
7.1 View from the front .................................................................... 11
7.1.1 Figure.......................................................................... 11
7.1.2 Explanation................................................................... 11
7.2 View from the rear..................................................................... 12
7.2.1 Figure.......................................................................... 12
7.2.2 Explanation................................................................... 12
7.3 USB connector......................................................................... 13
7.4 Screen elements ...................................................................... 13
7.4.1 Figure.......................................................................... 13
7.4.2 Explanation................................................................... 13
8 Handling the camera unit.................................................................... 14
8.1 Charging the battery.................................................................. 14
8.1.1 Charging the battery using the FLIR power supply ................. 14
8.1.2 Charging the battery using a USB cable connected to a
computer...................................................................... 14
8.2 Turning on and turning off the camera............................................ 14
8.3 Adjusting the position of the camera unit ........................................ 15
8.3.1 Figure.......................................................................... 15
8.3.2 Explanation................................................................... 15
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Table of contents
8.3.3 Procedure .................................................................... 15
8.4 Removing the stand mount from the camera unit.............................. 15
8.4.1 Procedure .................................................................... 16
9 Operation .........................................................................................18
9.1 Saving an image....................................................................... 18
9.1.1 General........................................................................ 18
9.1.2 Image capacity .............................................................. 18
9.1.3 Naming convention......................................................... 18
9.1.4 Procedure .................................................................... 18
9.2 Recalling an image.................................................................... 18
9.2.1 General........................................................................ 18
9.2.2 Procedure .................................................................... 18
9.3 Deleting an image..................................................................... 18
9.3.1 General........................................................................ 18
9.3.2 Procedure .................................................................... 18
9.4 Deleting all images.................................................................... 19
9.4.1 General........................................................................ 19
9.4.2 Procedure .................................................................... 19
9.5 Measuring a temperature using a spotmeter ................................... 19
9.5.1 General........................................................................ 19
9.5.2 Procedure .................................................................... 19
9.6 Measuring the hottest temperature within an area ............................ 19
9.6.1 General........................................................................ 19
9.6.2 Procedure .................................................................... 19
9.7 Measuring the coldest temperature within an area............................ 20
9.7.1 General........................................................................ 20
9.7.2 Procedure .................................................................... 20
9.8 Hiding measurement tools .......................................................... 20
9.8.1 Procedure .................................................................... 20
9.9 Changing the color palette .......................................................... 20
9.9.1 General........................................................................ 20
9.9.2 Procedure .................................................................... 20
9.10 Working with color alarms ........................................................... 20
9.10.1 General........................................................................ 20
9.10.2 Image examples ............................................................ 20
9.10.3 Procedure .................................................................... 21
9.11 Changing the temperature scale mode .......................................... 21
9.11.1 General........................................................................ 21
9.11.2 When to use Manual mode............................................... 22
9.11.3 Procedure .................................................................... 22
9.12 Setting the emissivity as a surface property .................................... 22
9.12.1 General........................................................................ 22
9.12.2 Procedure .................................................................... 23
9.13 Setting the emissivity as a custom material ..................................... 23
9.13.1 General........................................................................ 23
9.13.2 Procedure .................................................................... 23
9.14 Changing the emissivity as a custom value ..................................... 23
9.14.1 General........................................................................ 23
9.14.2 Procedure .................................................................... 23
9.15 Changing the reflected apparent temperature ................................. 24
9.15.1 General........................................................................ 24
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Table of contents
9.15.2 Procedure .................................................................... 24
9.16 Performing a non-uniformity correction (NUC) ................................. 24
9.16.1 General........................................................................ 24
9.16.2 Procedure .................................................................... 24
9.17 Changing the settings ................................................................ 25
9.17.1 General........................................................................ 25
9.17.2 Procedure .................................................................... 25
9.18 Updating the camera ................................................................. 25
9.18.1 General........................................................................ 25
9.18.2 Procedure .................................................................... 26
10 Technical data................................................................................... 27
10.1 Online field-of-view calculator ...................................................... 27
10.2 Note about technical data ........................................................... 27
10.3 Note about authoritative versions.................................................. 27
10.4 FLIR ETS320........................................................................... 28
11 Mechanical drawings ......................................................................... 31
12 Cleaning the camera .......................................................................... 36
12.1 Camera housing, cables, and other items....................................... 36
12.1.1 Liquids......................................................................... 36
12.1.2 Equipment.................................................................... 36
12.1.3 Procedure .................................................................... 36
12.2 Infrared lens ............................................................................ 36
12.2.1 Liquids......................................................................... 36
12.2.2 Equipment.................................................................... 36
12.2.3 Procedure .................................................................... 36
13 About FLIR Systems .......................................................................... 38
13.1 More than just an infrared camera ................................................ 39
13.2 Sharing our knowledge .............................................................. 40
13.3 Supporting our customers........................................................... 40
14 Terms, laws, and definitions................................................................ 41
15 Thermographic measurement techniques ............................................ 43
15.1 Introduction ............................................................................ 43
15.2 Emissivity................................................................................ 43
15.2.1 Finding the emissivity of a sample...................................... 43
15.3 Reflected apparent temperature................................................... 47
15.4 Distance ................................................................................. 47
15.5 Relative humidity ...................................................................... 47
15.6 Other parameters...................................................................... 47
16 The secret to a good thermal image ..................................................... 48
16.1 Introduction ............................................................................. 48
16.2 Background............................................................................. 48
16.3 A good image .......................................................................... 48
16.4 The three unchangeables—the basis for a good image ..................... 49
16.4.1 Focus .......................................................................... 49
16.4.2 Temperature range ......................................................... 50
16.4.3 Image detail and distance from the object............................ 51
16.5 The changeables—image optimization and temperature
measurement........................................................................... 52
16.5.1 Level and span .............................................................. 52
16.5.2 Palettes and isotherms .................................................... 52
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Table of contents
16.5.3 Object parameters.......................................................... 53
16.6 Taking images—practical tips ...................................................... 53
16.7 Conclusion .............................................................................. 54
17 About calibration............................................................................... 55
17.1 Introduction ............................................................................. 55
17.2 Definition—what is calibration? .................................................... 55
17.3 Camera calibration at FLIR Systems ............................................. 55
17.4 The differences between a calibration performed by a user and
that performed directly at FLIR Systems......................................... 56
17.5 Calibration, verification and adjustment.......................................... 56
17.6 Non-uniformity correction............................................................ 57
17.7 Thermal image adjustment (thermal tuning) .................................... 57
18 History of infrared technology............................................................. 58
19 Theory of thermography..................................................................... 61
19.1 Introduction ............................................................................. 61
19.2 The electromagnetic spectrum..................................................... 61
19.3 Blackbody radiation................................................................... 62
19.3.1 Planck’s law .................................................................. 63
19.3.2 Wien’s displacement law.................................................. 64
19.3.3 Stefan-Boltzmann's law ................................................... 65
19.3.4 Non-blackbody emitters................................................... 66
19.4 Infrared semi-transparent materials............................................... 68
20 The measurement formula.................................................................. 69
21 Emissivity tables ............................................................................... 73
21.1 References.............................................................................. 73
21.2 Tables .................................................................................... 73
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Disclaimers
1
1.1 Legal disclaimer
All products manufactured by FLIR Systems are warranted against defective
materials and workmanship for a period of one (1) year from the delivery date
of the original purchase, provided such products have been under normal stor-
age, use and service, and in accordance with FLIR Systems instruction.
Uncooled handheld infrared cameras manufactured by FLIR Systems are war-
ranted against defective materials and workmanship for a period of two (2)
years from the delivery date of the original purchase, provided such products
have been under normal storage, use and service, and in accordance with
FLIR Systems instruction, and provided that the camera has been registered
within 60 days of original purchase.
Detectors for uncooled handheld infrared cameras manufactured by FLIR Sys-
tems are warranted against defective materials and workmanship for a period
of ten (10) years from the delivery date of the original purchase, provided such
products have been under normal storage, use and service, and in accordance
with FLIR Systems instruction, and provided that the camera has been regis-
tered within 60 days of original purchase.
Products which are not manufactured by FLIR Systems but included in sys-
tems delivered by FLIR Systems to the original purchaser, carry the warranty, if
any, of the particular supplier only. FLIR Systems has no responsibility whatso-
ever for such products.
The warranty extends only to the original purchaser and is not transferable. It
is not applicable to any product which has been subjected to misuse, neglect,
accident or abnormal conditions of operation. Expendable parts are excluded
from the warranty.
In the case of a defect in a product covered by this warranty the product must
not be further used in order to prevent additional damage. The purchaser shall
promptly report any defect to FLIR Systems or this warranty will not apply.
FLIR Systems will, at its option, repair or replace any such defective product
free of charge if, upon inspection, it proves to be defective in material or work-
manship and provided that it is returned to FLIR Systems within the said one-
year period.
FLIR Systems has no other obligation or liability for defects than those set forth
above.
No other warranty is expressed or implied. FLIR Systems specifically disclaims
the implied warranties of merchantability and fitness for a particular purpose.
FLIR Systems shall not be liable for any direct, indirect, special, incidental or
consequential loss or damage, whether based on contract, tort or any other le-
gal theory.
This warranty shall be governed by Swedish law.
Any dispute, controversy or claim arising out of or in connection with this war-
ranty, shall be finally settled by arbitration in accordance with the Rules of the
Arbitration Institute of the Stockholm Chamber of Commerce. The place of ar-
bitration shall be Stockholm. The language to be used in the arbitral proceed-
ings shall be English.
1.2 Usage statistics
FLIR Systems reserves the right to gather anonymous usage statistics to help
maintain and improve the quality of our software and services.
1.3 Changes to registry
The registry entry HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet
\Control\Lsa\LmCompatibilityLevel will be automatically changed to level 2 if
the FLIR Camera Monitor service detects a FLIR camera connected to the
computer with a USB cable. The modification will only be executed if the cam-
era device implements a remote network service that supports network logons.
1.4 U.S. Government Regulations
This product may be subject to U.S. Export Regulations. Please send any in-
quiries to [email protected].
1.5 Copyright
© 2016, FLIR Systems, Inc. All rights reserved worldwide. No parts of the soft-
ware including source code may be reproduced, transmitted, transcribed or
translated into any language or computer language in any form or by any
means, electronic, magnetic, optical, manual or otherwise, without the prior
written permission of FLIR Systems.
The documentation must not, in whole or part, be copied, photocopied, repro-
duced, translated or transmitted to any electronic medium or machine read-
able form without prior consent, in writing, from FLIR Systems.
Names and marks appearing on the products herein are either registered
trademarks or trademarks of FLIR Systems and/or its subsidiaries. All other
trademarks, trade names or company names referenced herein are used for
identification only and are the property of their respective owners.
1.6 Quality assurance
The Quality Management System under which these products are developed
and manufactured has been certified in accordance with the ISO 9001
standard.
FLIR Systems is committed to a policy of continuous development; therefore
we reserve the right to make changes and improvements on any of the prod-
ucts without prior notice.
1.7 Patents
000439161; 000653423; 000726344; 000859020; 001707738; 001707746;
001707787; 001776519; 001954074; 002021543; 002021543-0002;
002058180; 002249953; 002531178; 002816785; 002816793; 011200326;
014347553; 057692; 061609; 07002405; 100414275; 101796816;
101796817; 101796818; 102334141; 1062100; 11063060001; 11517895;
1226865; 12300216; 12300224; 1285345; 1299699; 1325808; 1336775;
1391114; 1402918; 1404291; 1411581; 1415075; 1421497; 1458284;
1678485; 1732314; 17399650; 1880950; 1886650; 2007301511414;
2007303395047; 2008301285812; 2009301900619; 20100060357;
2010301761271; 2010301761303; 2010301761572; 2010305959313;
2011304423549; 2012304717443; 2012306207318; 2013302676195;
2015202354035; 2015304259171; 204465713; 204967995; 2106017;
2107799; 2115696; 2172004; 2315433; 2381417; 2794760001; 3006596;
3006597; 303330211; 4358936; 483782; 484155; 4889913; 4937897;
4995790001; 5177595; 540838; 579475; 584755; 599392; 60122153;
6020040116815; 602006006500.0; 6020080347796; 6020110003453;
615113; 615116; 664580; 664581; 665004; 665440; 67023029; 6707044;
677298; 68657; 69036179; 70022216; 70028915; 70028923; 70057990;
7034300; 710424; 7110035; 7154093; 7157705; 718801; 723605; 7237946;
7312822; 7332716; 7336823; 734803; 7544944; 7606484; 7634157;
7667198; 7809258; 7826736; 8018649; 8153971; 8212210; 8289372;
8340414; 8354639; 8384783; 8520970; 8565547; 8595689; 8599262;
8654239; 8680468; 8803093; 8823803; 8853631; 8933403; 9171361;
9191583; 9279728; 9280812; 9338352; 9423940; 9471970; 9595087;
D549758.
1.8 EULA Terms
• You have acquired a device (“INFRARED CAMERA”) that includes soft-
ware licensed by FLIR Systems AB from Microsoft Licensing, GP or its af-
filiates (“MS”). Those installed software products of MS origin, as well as
associated media, printed materials, and “online” or electronic documen-
tation (“SOFTWARE”) are protected by international intellectual property
laws and treaties. The SOFTWARE is licensed, not sold. All rights
reserved.
• IF YOU DO NOT AGREE TO THIS END USER LICENSE AGREEMENT
(“EULA”), DO NOT USE THE DEVICE OR COPY THE SOFTWARE. IN-
STEAD, PROMPTLY CONTACT FLIR Systems AB FOR INSTRUCTIONS
ON RETURN OF THE UNUSED DEVICE(S) FOR A REFUND. ANY USE
OF THE SOFTWARE, INCLUDING BUT NOT LIMITED TO USE ON
THE DEVICE, WILL CONSTITUTE YOUR AGREEMENT TO THIS EU-
LA (OR RATIFICATION OF ANY PREVIOUS CONSENT).
•GRANT OF SOFTWARE LICENSE. This EULA grants you the following
license:
◦ You may use the SOFTWARE only on the DEVICE.
◦NOT FAULT TOLERANT. THE SOFTWARE IS NOT FAULT TOLER-
ANT. FLIR Systems AB HAS INDEPENDENTLY DETERMINED
HOW TO USE THE SOFTWARE IN THE DEVICE, AND MS HAS
RELIED UPON FLIR Systems AB TO CONDUCT SUFFICIENT
TESTING TO DETERMINE THAT THE SOFTWARE IS SUITABLE
FOR SUCH USE.
◦NO WARRANTIES FOR THE SOFTWARE. THE SOFTWARE is
provided “AS IS” and with all faults. THE ENTIRE RISK AS TO SAT-
ISFACTORY QUALITY, PERFORMANCE, ACCURACY, AND EF-
FORT (INCLUDING LACK OF NEGLIGENCE) IS WITH YOU.
ALSO, THERE IS NO WARRANTY AGAINST INTERFERENCE
WITH YOUR ENJOYMENT OF THE SOFTWARE OR AGAINST IN-
FRINGEMENT. IF YOU HAVE RECEIVED ANY WARRANTIES RE-
GARDING THE DEVICE OR THE SOFTWARE, THOSE
WARRANTIES DO NOT ORIGINATE FROM, AND ARE NOT
BINDING ON, MS.
◦ No Liability for Certain Damages. EXCEPT AS PROHIBITED BY
LAW, MS SHALL HAVE NO LIABILITY FOR ANY INDIRECT, SPE-
CIAL, CONSEQUENTIAL OR INCIDENTAL DAMAGES ARISING
FROM OR IN CONNECTION WITH THE USE OR PERFORM-
ANCE OF THE SOFTWARE. THIS LIMITATION SHALL APPLY
EVEN IF ANY REMEDY FAILS OF ITS ESSENTIAL PURPOSE. IN
NO EVENT SHALL MS BE LIABLE FOR ANY AMOUNT IN EX-
CESS OF U.S. TWO HUNDRED FIFTY DOLLARS (U.S.$250.00).
◦Limitations on Reverse Engineering, Decompilation, and Dis-
assembly. You may not reverse engineer, decompile, or disassem-
ble the SOFTWARE, except and only to the extent that such activity
is expressly permitted by applicable law notwithstanding this
limitation.
◦SOFTWARE TRANSFER ALLOWED BUT WITH RESTRICTIONS.
You may permanently transfer rights under this EULA only as part of
a permanent sale or transfer of the Device, and only if the recipient
agrees to this EULA. If the SOFTWARE is an upgrade, any transfer
must also include all prior versions of the SOFTWARE.
◦EXPORT RESTRICTIONS. You acknowledge that SOFTWARE is
subject to U.S. export jurisdiction. You agree to comply with all appli-
cable international and national laws that apply to the SOFTWARE,
including the U.S. Export Administration Regulations, as well as
end-user, end-use and destination restrictions issued by U.S. and
other governments. For additional information see http://www.micro-
soft.com/exporting/.
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Disclaimers1
1.9 EULA Terms
Qt4 Core and Qt4 GUI, Copyright ©2013 Nokia Corporation and FLIR Sys-
tems AB. This Qt library is a free software; you can redistribute it and/or modify
it under the terms of the GNU Lesser General Public License as published by
the Free Software Foundation; either version 2.1 of the License, or (at your op-
tion) any later version. This library is distributed in the hope that it will be
useful, but WITHOUT ANY WARRANTY; without even the implied warranty of
MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE. See the
GNU Lesser General Public License, http://www.gnu.org/licenses/lgpl-2.1.html.
The source code for the libraries Qt4 Core and Qt4 GUI may be requested
from FLIR Systems AB.
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Safety information
2
WARNING
Applicability: Class B digital devices.
This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant
to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful
interference in a residential installation. This equipment generates, uses and can radiate radio frequency
energy and, if not installed and used in accordance with the instructions, may cause harmful interference
to radio communications. However, there is no guarantee that interference will not occur in a particular in-
stallation. If this equipment does cause harmful interference to radio or television reception, which can be
determined by turning the equipment off and on, the user is encouraged to try to correct the interference
by one or more of the following measures:
• Reorient or relocate the receiving antenna.
• Increase the separation between the equipment and receiver.
• Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
• Consult the dealer or an experienced radio/TV technician for help.
WARNING
Applicability: Digital devices subject to 15.19/RSS-210.
NOTICE: This device complies with Part 15 of the FCC Rules and with RSS-210 of Industry Canada. Op-
eration is subject to the following two conditions:
1. this device may not cause harmful interference, and
2. this device must accept any interference received, including interference that may cause undesired
operation.
WARNING
Applicability: Digital devices subject to 15.21.
NOTICE: Changes or modifications made to this equipment not expressly approved by FLIR Systems
may void the FCC authorization to operate this equipment.
WARNING
Applicability: Digital devices subject to 2.1091/2.1093/OET Bulletin 65.
Radiofrequency radiation exposure Information: The radiated output power of the device is below
the FCC/IC radio frequency exposure limits. Nevertheless, the device shall be used in such a manner that
the potential for human contact during normal operation is minimized.
WARNING
Applicability: Cameras with one or more batteries.
Do not continue to charge the battery if it does not become charged in the specified charging time. If you
continue to charge the battery, it can become hot and cause an explosion or ignition. Injury to persons
can occur.
WARNING
Applicability: Cameras with one or more batteries.
Only use the correct equipment to remove the electrical power from the battery. If you do not use the cor-
rect equipment, you can decrease the performance or the life cycle of the battery. If you do not use the
correct equipment, an incorrect flow of current to the battery can occur. This can cause the battery to be-
come hot, or cause an explosion. Injury to persons can occur.
WARNING
Make sure that you read all applicable MSDS (Material Safety Data Sheets) and warning labels on con-
tainers before you use a liquid. The liquids can be dangerous. Injury to persons can occur.
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Safety information
2
CAUTION
Do not point the infrared camera (with or without the lens cover) at strong energy sources, for example,
devices that cause laser radiation, or the sun. This can have an unwanted effect on the accuracy of the
camera. It can also cause damage to the detector in the camera.
CAUTION
Do not use the camera in temperatures more than +50°C (+122°F), unless other information is specified
in the user documentation or technical data. High temperatures can cause damage to the camera.
CAUTION
Do not attach the camera unit directly to a car’s cigarette lighter socket, unless FLIR Systems supplies a
specific adapter to connect the camera unit to a cigarette lighter socket. Damage to the camera unit can
occur.
CAUTION
Applicability: Cameras with one or more batteries.
Only use a specified battery charger when you charge the battery. Damage to the battery can occur if you
do not do this.
CAUTION
Applicability: Cameras with one or more batteries.
The temperature range through which you can charge the battery is ±0°C to +45°C (+32°F to +113°F), ex-
cept for the Korean market where the approved range is +10°C to + 45°C (+50°F to +113°F). If you
charge the battery at temperatures out of this range, it can cause the battery to become hot or to break. It
can also decrease the performance or the life cycle of the battery.
CAUTION
Applicability: Cameras with one or more batteries.
The temperature range through which you can remove the electrical power from the battery is +10°C to
+40°C (+50°F to +104°F), unless other information is specified in the user documentation or technical da-
ta. If you operate the battery out of this temperature range, it can decrease the performance or the life
cycle of the battery.
CAUTION
Do not apply solvents or equivalent liquids to the camera, the cables, or other items. Damage to the bat-
tery and injury to persons can occur.
CAUTION
Be careful when you clean the infrared lens. The lens has an anti-reflective coating which is easily dam-
aged. Damage to the infrared lens can occur.
CAUTION
Do not use too much force to clean the infrared lens. This can cause damage to the anti-reflective
coating.
Note The encapsulation rating is only applicable when all the openings on the camera
are sealed with their correct covers, hatches, or caps. This includes the compartments for
data storage, batteries, and connectors.
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Notice to user
3
3.1 User-to-user forums
Exchange ideas, problems, and infrared solutions with fellow thermographers around the
world in our user-to-user forums. To go to the forums, visit:
http://forum.infraredtraining.com/
3.2 Calibration
We recommend that you send in the camera for calibration once a year. Contact your local
sales office for instructions on where to send the camera.
3.3 Accuracy
For very accurate results, we recommend that you wait 5 minutes after you have started
the camera before measuring a temperature.
3.4 Disposal of electronic waste
As with most electronic products, this equipment must be disposed of in an environmen-
tally friendly way, and in accordance with existing regulations for electronic waste.
Please contact your FLIR Systems representative for more details.
3.5 Training
To read about infrared training, visit:
• http://www.infraredtraining.com
• http://www.irtraining.com
• http://www.irtraining.eu
3.6 Documentation updates
Our manuals are updated several times per year, and we also issue product-critical notifi-
cations of changes on a regular basis.
To access the latest manuals, translations of manuals, and notifications, go to the Down-
load tab at:
http://support.flir.com
It only takes a few minutes to register online. In the download area you will also find the lat-
est releases of manuals for our other products, as well as manuals for our historical and
obsolete products.
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Notice to user3
3.7 Important note about this manual
FLIR Systems issues generic manuals that cover several cameras within a model line.
This means that this manual may contain descriptions and explanations that do not apply
to your particular camera model.
3.8 Note about authoritative versions
The authoritative version of this publication is English. In the event of divergences due to
translation errors, the English text has precedence.
Any late changes are first implemented in English.
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Customer help
4
4.1 General
For customer help, visit:
http://support.flir.com
4.2 Submitting a question
To submit a question to the customer help team, you must be a registered user. It only
takes a few minutes to register online. If you only want to search the knowledgebase for
existing questions and answers, you do not need to be a registered user.
When you want to submit a question, make sure that you have the following information to
hand:
• The camera model
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Customer help
4
• The camera serial number
• The communication protocol, or method, between the camera and your device (for ex-
ample, SD card reader, HDMI, Ethernet, USB, or FireWire)
• Device type (PC/Mac/iPhone/iPad/Android device, etc.)
• Version of any programs from FLIR Systems
• Full name, publication number, and revision number of the manual
4.3 Downloads
On the customer help site you can also download the following, when applicable for the
product:
• Firmware updates for your infrared camera.
• Program updates for your PC/Mac software.
• Freeware and evaluation versions of PC/Mac software.
• User documentation for current, obsolete, and historical products.
• Mechanical drawings (in *.dxf and *.pdf format).
• Cad data models (in *.stp format).
• Application stories.
• Technical datasheets.
• Product catalogs.
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Introduction
5
5.1 General description
The FLIR ETS3xx is FLIR’s first electronic test bench camera, designed for a quick tem-
perature check of PCB boards and electronic devices. The FLIR ETS3xx is sensitive
enough to detect subtle temperature difference with an accuracy of ±3°C, so you can
quickly find hot spots and potential points of failure. The 320 × 240 pixel infrared detector
offers more than 76 000 points of temperature measurement, eliminating the guesswork of
legacy measurement tools. Designed specifically for bench-top work, the battery-powered
FLIR ETS3xx connects to your PC for immediate analysis and sharing of thermal data.
5.2 Benefits
• Reduces test times: Quickly identify hot spots, thermal gradients, and potential points
of failure.
• Improves product design: Know where and when to add fans and heatsinks, and en-
sure products are operating within specification for their maximum lifetime.
• Saves money: Improve rapid prototyping and reduce product development cycles.
• Optimizes lab time: Battery powered and hands-free, and offers complete measure-
ment and analysis in the camera.
5.3 Key features
• >76 000 points of non-contact temperature measurement at the push of a button.
• 320 × 240 pixel detector provides crisp thermal imagery.
• Time versus temperature measurement with FLIR Tools+.
• Small-component measurement, down to 170 µm per pixel spot size.
• Lens offers a 45° thermal view of the target for the quick detection of hot spots.
• Records radiometric imagery in standard JPEG format for easy sharing.
• ±3% accuracy promotes quality assurance and factory acceptance of PCBs.
• Quickly mounts on the supplied stand for immediate use.
• Crisp 3 in. LCD display provides immediate thermal feedback.
• World-class software provided for advanced measurement corrections/capabilities.
#T810252; r. AA/41997/41997; en-US 9
[e-mail] FLIR-DIRECT.com

Quick start guide
6
6.1 Procedure
Follow this procedure:
1. Charge the battery. You can do this in different ways:
• Charge the battery using the FLIR power supply.
• Charge the battery using a USB cable connected to a computer.
Note Charging the camera using a USB cable connected to a computer takes
considerably longer than using the FLIR power supply or the FLIR stand-alone bat-
tery charger.
2. Connect a ground cord to the ground stud on the ESD mat of the camera stand.
3. Push the On/off button to turn on the camera.
4. Adjust the position of the camera unit.
5. Push the Save button to save an image.
(Optional steps)
6. Go to the following website to download FLIR Tools/Tools+1:
http://support.flir.com/tools
7. Install FLIR Tools/Tools+ on your computer.
8. Start FLIR Tools/Tools+.
9. Connect the camera to your computer, using the USB cable.
10. Import the images into FLIR Tools/Tools+.
#T810252; r. AA/41997/41997; en-US 10
1. For online documentation about FLIR Tools/Tools+, go to http://support.flir.com/resources/f22s/. FLIR Tools+ is
licensed software.
[e-mail] FLIR-DIRECT.com

Description
7
7.1 View from the front
7.1.1 Figure
7.1.2 Explanation
1. LCD display.
2. Infrared camera lens.
3. Archive button.
Function:
• Push to open the image archive.
4. Back/Cancel button.
Function:
• Push to go back into the menu system.
• Push to cancel a choice.
5. Navigation pad.
Function:
• Push left/right or up/down to navigate in menus, submenus, and dialog boxes.
• Push the center to confirm.
#T810252; r. AA/41997/41997; en-US 11
[e-mail] FLIR-DIRECT.com

Description
7
6. Save button.
Function:
• Push to save an image.
7. Fine-adjustment knob.
7.2 View from the rear
7.2.1 Figure
7.2.2 Explanation
1. USB connector.
2. On/off button.
Function:
• Push the On/off button to turn on the camera.
• Push and hold the On/off button for less than 5 seconds to put the camera into
standby mode. The camera then automatically turns off after 48 hours.
• Push and hold the On/off button for more than 10 seconds to turn off the camera.
3. Stand mount knob.
4. Supporting ring knob.
5. Ground stud.
#T810252; r. AA/41997/41997; en-US 12
[e-mail] FLIR-DIRECT.com

Description
7
7.3 USB connector
The purpose of this USB connector is the following:
• Charging the battery using the FLIR power supply.
• Charging the battery using a USB cable connected to a computer.
Note Charging the camera using a USB cable connected to a computer takes consid-
erably longer than using the FLIR power supply.
• Moving images from the camera to a computer for further analysis in FLIR Tools/Tools+.
Note Install FLIR Tools/Tools+ on your computer before you move the images.
7.4 Screen elements
7.4.1 Figure
7.4.2 Explanation
1. Main menu toolbar.
2. Submenu toolbar.
3. Spotmeter.
4. Result table.
5. Status icons.
6. Temperature scale.
#T810252; r. AA/41997/41997; en-US 13
[e-mail] FLIR-DIRECT.com

Handling the camera unit
8
8.1 Charging the battery
WARNING
Make sure that you install the socket-outlet near the equipment and that it is easy to get access to.
8.1.1 Charging the battery using the FLIR power supply
Follow this procedure:
1. Connect the power supply to a mains socket.
2. Connect the power supply cable to the USB connector on the camera unit.
3. It is good practice to disconnect the power supply from the mains socket when the bat-
tery is fully charged.
Note The charging time for a fully depleted battery is 2 hours.
8.1.2 Charging the battery using a USB cable connected to a computer
Follow this procedure:
1. Connect the camera unit to a computer using a USB cable.
Note
• To charge the camera, the computer must be turned on.
• Charging the camera using a USB cable connected to a computer takes considerably
longer than using the FLIR power supply.
8.2 Turning on and turning off the camera
• Push the On/off button to turn on the camera.
• Push and hold the On/off button for less than 5 seconds to put the camera in standby
mode. The camera then automatically turns off after 48 hours.
• Push and hold the On/off button for more than 10 seconds to turn off the camera.
#T810252; r. AA/41997/41997; en-US 14
[e-mail] FLIR-DIRECT.com

Handling the camera unit8
8.3 Adjusting the position of the camera unit
8.3.1 Figure
8.3.2 Explanation
1. Fine-adjustment knob.
2. Stand mount knob.
3. Supporting ring knob.
8.3.3 Procedure
Note Do not touch the lens surface. If this happens, clean the lens according to the in-
structions in 12.2 Infrared lens, page 36.
Follow this procedure:
1. For fine adjustments, turn the fine-adjustment knob.
2. For coarse adjustments, do the following:
2.1. Loosen the stand mount knob and move the stand mount to the desired posi-
tion. Tighten the stand mount knob.
2.2. Loosen the supporting ring knob and move the supporting ring near the stand
mount. Tighten the supporting ring knob.
8.4 Removing the stand mount from the camera
unit
Note Do not touch the lens surface. If this happens, clean the lens according to the in-
structions in 12.2 Infrared lens, page 36.
#T810252; r. AA/41997/41997; en-US 15
[e-mail] FLIR-DIRECT.com