Foscam FI9821W V2 User manual

U
Us se er r M Ma an nu ua al l
Model: FI9821W V2
Indoor HD Pan/Tilt Wireless IP Camera
（For Windows & Mac OS）
Black White

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Table of Contents
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1 O Ov ve er rv vi ie ew ws s....................................................................................................................................................2
1.1 Key Features......................................................................................................................................2
1.2 Read Before Use................................................................................................................................3
1.3 Packing Contents...............................................................................................................................3
1.4 Physical Description...........................................................................................................................3
1.5 SD Card............................................................................................................................................. 5
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2 A Ac cc ce es ss si in ng g t th he e N Ne et tw wo or rk k C Ca am me er ra a...................................................................................................................6
2.1 Access the Camera in LAN.................................................................................................................6
2.2 Access the Camera in WAN ...............................................................................................................9
2.3 Using the VLC player....................................................................................................................... 14
3 Surveillance Software GUI ......................................................................................................................... 17
3.1 Login Window................................................................................................................................... 18
3.2 Surveillance Window........................................................................................................................ 20
4 Advanced Camera Settings........................................................................................................................ 28
4.1 Device Status................................................................................................................................... 28
4.2 Basic Settings .................................................................................................................................. 30
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4. .3 3 N Ne et tw wo or rk k............................................................................................................................................ 41
4.4 Video................................................................................................................................................ 58
4.5 Alarm................................................................................................................................................ 61
4.6 Record............................................................................................................................................. 65
4.7 Pan/Tilt............................................................................................................................................. 66
4.8 Path Settings.................................................................................................................................... 70
4.9 Firewall............................................................................................................................................ 71
4.10 System........................................................................................................................................... 71
5 Playback.................................................................................................................................................... 75
6 Phone APPs............................................................................................................................................... 76
6.1 APPfor Android cell phones............................................................................................................. 76
6.2 APPfor iPhones............................................................................................................................... 84
7 APPENDIX................................................................................................................................................. 92
7.1 FrequentlyAsked Questions............................................................................................................. 92
7.2 Default Parameters .......................................................................................................................... 97
7.3 Specifications................................................................................................................................... 97
7.4 CE & FCC.......................................................................................................................................... 99
7.5 WARRANTY..................................................................................................................................... 99
8 OBTAINING TECHNICAL SUPPORT ........................................................................................................102

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1 O Ov ve er rv vi ie ew ws s
FOSCAMFI9831W is an integratedwireless IP Camera w ith a color CMOS sensor enabling viewing resolution
1280*720. It combines a high quality digitalvideo camera, with a powerfulweb server, to bring clear video to
your desktop fromanywhere on your local network or over the Internet.
With flexible 300-degree pan and 120-degree tilt, FI9831W gives users more comprehensive control over a
monitored site. The FI9831W supports the industry-standard H.264 compression technology, drastically
reducing filesizes andconserving valuable network bandw idth.
The IPCAM is based on the TCP/IP standard. There is a WEB server inside which could support Internet
Explore. Therefore the management and maintenance of your device is simplified by using the network to
achieve the remote configuration and start-up.
The camera is designed for indoor surveillance applications such as retailstores, offices or banks. Controlling
the IPCAM and managing images are simplified by using the provided web interface across the network
utilizingwireless connectivity.
FOSCA M provides Phone APPs for Android and iPhone users, please search “Foscam ip cam view er” and
install it through APPStore, then you can view your camera directly as a computer.
1.1 Key Features
Standard H.264 video compression algorithm to satisfy the transmission of high definition video in narrow
bandwidth network
1.0 Mega Pixel
Pan 300 degree, tilt 120 degree
Supports IE/Firefox/Google/Safari browser or any otherstandard browsers
Supports WEP,WPA and WPA2 Encryption
Wi-Fi compliant w ithwireless standards IEEE 802.11b/g/n
IRnight vision (Range:8m)
Supports image snapshot
Supports dual-stream
Supports SDCard to 32G
Supports IR-Cut and the filter change automatically
Embedded FOSCAM DDNS(dynamic domain name service) Service
Supports two-way audio / remote view ing & record fromanywhere anytime

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Multi-level users management w ith password protection
Motion detection alert via email or upload image to FTP
Supporting Third Party Domain Name Service
Providing Phone APPs for Android and iPhone users
Supports multiple network protocols: HTTP /TCP/IP /UDP/FTP /DHCP /DDNS / UPNP
Providing Central Management Software to manage or monitor multi-cameras
1.2 Read Before Use
Please first verify that all contents received are complete according to the Package Contents listed below.
Before the Network Camera is installed, please carefully read and follow the instructions in the Quick
Installation Guide to avoid damage due to faulty assembly and installation. This also ensures the product is
used properly as intended.
1.3 Packing Contents
● IPCA M×1 ● CD×1
● Wi-Fi Antenna×1 (only available forwireless model) ● Quick Installation Guide ×1
● DC Pow er Supply×1
● Warranty Card×1
●Mounting bracket×1(option)
● Netw ork Cable×1
1.4 Physical Description
Front Panel

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Figure 1.1
1 Speaker: Built-in speaker
2 LENS: CMOS sensorwith fixed focus lens.
3 Infrared LED: 11 IR LEDs
4 Microphone: Built-in microphone
5 WIFIAntenna: Wireless Antenna
Rear Panel
Figure 1.2
LAN: RJ-45/10-100 Base T
Pow er: DC 5V/2A Powersupply
Power Light: If the power adapterworks well,the lightwill turn on.
Netw ork Light: The LEDw ill blinkwhen power and network cable are plugged in
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5
WPS

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SDcard: Supports to 32G
Audio Input:This jack is used to plug an external microphone
Audio Output: This jack is used to plug an external speaker
BottomView
There are up to three labels located at the bottomof the camera; this is an importantfeature of original Foscam
cameras. If your camera does not have labels as shown in Figure 1.3, it may be a clone. Cloned Foscam
cameras can not use original firmware and are not eligible forwarranty or technical services.
Figure 1.3
Reset button: Press and hold down the RESET BUTTON for 5 seconds. Wait for 20 seconds after released,
the IP camera will reboot and itwill be reset back to factory default settings. You must power on the camera
before reset.
1.5 SD Card
This camera supports SD Card and the max size of SDcard must be under 32G.
When you plug in the SD card during the camera work process, please reboot the camera again, or else the
SD Card may be cannotworkwell.
Go to the SettingsDevice StatusDevice Status page, you can see the SDcard status.
FOSCAM domain name
Reset button
MAC address ofwired connection
MAC address ofwireless connection
S/N of FOSCAM

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The defaultstorage path of alarmrecord files is SD card,when the available size of SD card is less than 256M,
the old record filesw illbe deleted automatically.
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2 A Ac cc ce es ss si in ng g t th he e N Ne et tw wo or rk k C Ca am me er ra a
This chapter explains how to access the network camera throughweb browsers and RTSPplayers.
2.1 Access the Camera in LAN
This camera support HTTPand HTTPS protocols,so herewill allow you to use HTTP and HTTPS port no.
(1) Http:// LAN IP+ Http Port no.
Double click the IP Camera Tool icon and it should find the camera’s IP address automatically after you plug in
the network cable.
Figure 2.1

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Double click the IPaddress of the camera; your default browserwill open to the camera login page.
Https:// LANIP+ Https Port no.
The default Https port no. is 443. You can use the url to access the camera: https:// LAN IP+ HTTPS port.
Go to Settings - Network - Port panel ,you can see and change the https port no.
Figure 2.2
Sometimes you need to add the url to the Trusted Sites,
Open Internet Explorer if it is not already opened. Click on Tools, then click Internet Options.
Next, click the Security tab, then click the Trustedsites button.Finally ,click the Confirm button。
Figure 2.3

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For Firefox, you can add the trusted as the followingway:
Tools --- Options ---- Advanced --- View Certificates --- Servers
Figure 2.4
Click View Certificates, and go to Servers option.
Figure 2.5

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Go to Add Exception panel.
Figure 2.6
2.2 Access the Camera in WAN
2.2.1 Static IP Addresses
Users who have static IP addresses do not need to set DDNS servicesettings for remote access.
When you have finished connecting the camera using the LAN IP address and port forwarding,
you can access the camera directly from the Internet using the WAN IP address and port
number.
How to Obtain the WAN IP address froma public website
To obtainyour WAN IP address, enter the following URL in your browser:
http://www.whatismyip.com.The webpage at this address will showyou the current WAN IP.
Enter the camera’s url , here
take https://192.168.8.129:443
for example
Click this button to add it

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Figure 2.7
Access your IP Camera fromthe Internet
You can access the IP Camera from the Internet (remote access). Enter the WAN IP address
and port number in your standard browser. For example, you would enter http://
183.37.28.254:85
Make sure port forwarding is successful. Youcan do port forwarding two ways.
1) Login to your router to enable the “UPNP” function. You can then login to the camera as
administrator, choose Network, and then choose UPnP to enable UPnP. Make sure that the
status of UPnP reads “UPnP Successful” on the Device Status page.
2) Do port (HTTP port and Media port) forwarding manually. (See Figure 2.11 for further details)
If your router has a Virtual Server, it can do port forwarding. Add the camera’s LAN IP and port
which you had set earlier to your router’s port forwarding settings.
Note: If you plug the camera into a router, it will have a dynamic IP address andyou need toset
DDNS service settings to view it remotely.
2.2.2 Dynamic IP Addresses
DDNS is a service that allows your IP Camera, especially when assignedwith a dynamic IP address, to have a
fixed host and domain name. This means that even though your WAN IPaddress is constantly changing, you
will have a fixed hostname you can use to access your cameras at all times. You can access the camera
directly fromthe Internet using the hostname and port number.
Note

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What is the HTTP Port no.?
Default HTTP Port is 88
All cameras have the default HTTP port of 88. For example, if the LAN IP link of the camera is
http://192.168.8.102:88, this means that the camera’s HTTP port is 88. You can change port 88 to another port
if you’d like such as 2000 or 8090, w hich w ill not be conflict w ith other existing ports like 25, 21,10000.Here you
canset the port no. between 1 and 65535.
Change the default http no.88 to another one.
How to assign a different HTTP Port No. and fixed the LAN IP of the camera by the IP Camera Tool？
Step 1: Open the IP Camera Tool, select thecamera youwould like to change the port of, rightclick on the IP
address, and click on ”Netw ork Configuration”, this brings up the netw ork configuration box as show n in Figure
2.8 and 2.9.
Figure 2.8
Figure 2.9
Select which camera
you’d like to change the
port for, and right click
Modify the Http Port.
Enter the Username and
password, click OK.

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Step 2: Enter the username and password of the Administrator (default username is admin with a blank
passw ord), and click “OK” to apply changes.
Step 3: Wait around 10 seconds, you’ll see that the camera’s LAN IP address has changed. In our example it
was changed to 2000, so we see http://192.168.8.102:2000 in IP Camera Tool. Also, the LAN IP address is
now fixed at a static IP address of http://192.168.8.102:2000. This IP address will not change even if the
camera is powered off and back on, the camera will remain on this LAN IPaddress. This is very important that
a static LAN IP address is set, or you may have problems later with remote access and seeing the camera
remotely if the camera loses power and reconnects on a different LAN IPaddress. Make sure you set a static
LAN IPaddress!
Figure 2.10
What is Port forwarding?
If you have never done port forwarding before, you can open and view the following link to understand the
basic concept. Port forwarding allows for outside connections to access a specific device on your networkfrom
anywhere in theworld. Every router automatically blocks any incoming connections for safety purposes. Using
port forwarding, you are telling your router to allow a connection through a certain port (you can think of it as a
gateway) into your router. You set this port to a specific device, in our case an IP Camera, so it can be
accessed fromanywhere in theworld.
Click this link to learn more about port forwarding: http://portforward.com/help/portforwarding.htm
How do we configure Port Forwarding?
For this section,wewill be using an example:
Let’s say the camera’s LAN IP address is http://192.168.8.100:2000
Step 1: Login to the router, and go to your router’s port forw arding or port triggering menu. Sometimes this is
also under the name of Virtual Server or NAT.
Using the Linksys brand router as an example, we would log into the router, and go to the Applications &

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Gaming menu. We w ould then click on the “Single Port Forw arding” sub-menu.
Step 2: Create a new column using the LAN IPaddress & HTTP Port of the camera within the router as shown
below, then push OK or Submit to save your settings:
Figure 2.11
First method :
Use the embedded DDNS to access the camera via the Internet
Each Foscam camera has an embedded unique DDNS domain name, the format of this domain name is
xxxxxx.myfoscam.org. On the bottom of the camera, you can see the domain name sticker with this
information on it.
For example, w e can use test09.myfoscam.org. In the camera, click Settings at the top, click “Netw ork” on the
left, then click “DDNS” to get to the DDNS settings page. Here you can see the unique domain name of your
camera.
Figure 2.12
Fill the HTTP Port of the
camera in the columns of
External Port and Internal
Port. Example:2000
Fill in this section with the
LAN IP of the camera; we
would ente r “100” for our
example.
Assign a name for the
port forward setting here

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Now you can use “http://Domain name + HTTP Port” to access the camera via the Internet.
Take hostname test09.myfoscam.org and HTTP Port of 2000 for example, the URL link to access the camera
via the Internetwould be http:// test09.myfoscam.org:2000.
Secondmethod :
Use the Third party DDNS to access the camera via the Internet
Step 1 Please go to the third party DDNSwebsite(such as www.no-ip.com) to create afree hostname.
Step 2 DO DDNS Service Settings within the Camera
Please set DDNS Settings w ithin the camera by hostname, a user name and password you’ve got from
www.no-ip.com
Take hostname ycxgwp.no-ip.info, user name foscam, password foscam2012 for example.
Firstly, goes to option of DDNS Settings on the administrator panel.
Secondly, select No-Ip as a server.
Thirdly, fill foscam as DDNS user, fill password foscam2012 as DDNS password, fill ycxgwp.no-ip.info as
DDNS domain and server URL, Then click save to make effect. The camera will restart and to take the DDNS
settings effective.
Fourthly, after the restart, login the camera, and go to option of Device Status on the administrator panel, and
check if the DDNS status is successful.
If failed, please double check if you have input the correct hostname, user name, and password, and try to
redo the settings.
If you have set Third Party DDNS successfully ,the Foscam Domain Name will be invalid. The Third Party
DDNS and the Foscam Domain Name cannot work at the same time, the last time you configured will take
effect.
2.3 Using the VLC player
This camera supports RTSPstreaming, here you can view the camera using VLCplayer.
RTSP URL rtsp:// [user name][:password]@IP:HTTP port number/videosream
The part inthe square brackets may be omitted.
user name & password:
Note

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The user name and password to access thecamera. This partcan be omitted.
IP:
WAN or LAN IP address.
Videostream:
Here support three mode: videoMain, videoSub and audio. When the network speed is bad, here
you had better select videoSub. Ifyou select audio, you can only hear the sound but cannot see
the video.
For example:
IP: 192.168.1.11
HTTP Port number: 88
User name: admin
Password: 123
Here I can enter one of the following URLs inthe VLC.
1) rtsp://admin:123@192.168.1.11:88/videoMain
2) rtsp:// @192.168.1.11:88/videoMain
3) rtsp://:123@192.168.1.11:88/videoMain
4) rtsp://admin@192.168.1.11:88/videoMain
Open the VLC, and go to MediaOpen Network Stream option, then enter the URL into VLC.
Figure 2.13

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Figure 2.14
Sometimes you may need to enter the user name and password again. Click OK and you can
see the real-time preview.
Figure 2.15

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Figure 2.16
If you cannot play the video in the VLC player, please check the port mapping. You can read
Quick Installation Guide about How toconfigure port forwarding.
NOTE:
If you modify the camera’s username or password, you had better reboot the camera, or else the
new username and password cannot take effect when you enter the authentication in the VLC.
3 Surveillance Software GUI
Please refer to the Quick Installation Guide if you install the camera at first time. After finishing quick
installation, youcan take time to learn the operation of thesoftware.

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3.1 Login Window
Figure 3.1
Please check the loginwindow above, itwas divided to 5 sections fromno. 1 to 5.
Section1 Enter the User name and password
The default administrator username is admin w ith a blank password, please reset the password at first using
and prevent unauthorized users login the camera (read chapter 3.2.4 about how to change).
Section2 Media port
The Media port is used to transfer video stream, and the default port no. is 888, you can reset the port no.
between 1 ~65535 on the Settings- Network Port page. The camera will obtain the port no. automatically,
you need not tofill it manually.
Section3 Stream
The camera supports two stream modes: Main streamand sub stream. If youwant to access the camera form
LAN, here you can select Main stream. If youwant to access the camera from Internet, herewe recommend
substream.
2
3
4
5
1

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Note: When the netw ork bandw idth is badly you’d better select Sub Stream and the video w ill be more fluency.
Section4 Select the language
You can select the language you need via click on the language dropdown list to switch.
Section5 Login the camera
Click Login button andyouwill see the surveillancewindows.
Figure 3.2