Foscam FI9828W User manual

User
User Manual Manual
（For Windows & Mac OS）
HD Wireless PTZ Dome IP Camera
Model:FI9828W

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Table of Contents
1 Overview............................................................................................................................................................................. 1
1.1 Key Features...........................................................................................................................................................1
1.2 Read Before Use....................................................................................................................................................2
1.3 Package Contents..................................................................................................................................................2
1.4 Physical Description.............................................................................................................................................. 2
2 Access the IP Camera...................................................................................................................................................... 6
2.1 Access the Camera in LAN.................................................................................................................................. 6
2.2 Access the Camera in WAN.................................................................................................................................9
2.2.1 Static IP Addresses.................................................................................................................................... 9
2.2.2 Dynamic IP Addresses............................................................................................................................ 10
2.3 Using the VLC player.......................................................................................................................................... 14
2.4 IP camera connection to the server..................................................................................................................17
3 Surveillance Software GUI.............................................................................................................................................18
3.1 Login Window....................................................................................................................................................... 18
3.2 Modify the Username and Password............................................................................................................... 19
3.3 Surveillance Window........................................................................................................................................... 19
4 Advanced Camera Settings........................................................................................................................................... 28
4.1 Status..................................................................................................................................................................... 28
4.1.1 Device Information................................................................................................................................... 28
4.1.2 Device Status............................................................................................................................................ 29
4.1.3 Session Status.......................................................................................................................................... 29
4.1.4 Log.............................................................................................................................................................. 29
4.2 Basic Settings.......................................................................................................................................................30
4.2.1 Camera Name...........................................................................................................................................30
4.2.2 Camera Time.............................................................................................................................................30
4.2.3 User Accounts........................................................................................................................................... 31
4.2.4 Multi-Camera.............................................................................................................................................34
4.3 Network..................................................................................................................................................................40
4.3.1 IP Configuration........................................................................................................................................ 40
4.3.2 Wireless Settings......................................................................................................................................42
4.3.3 PPPoE........................................................................................................................................................ 43
4.3.4 DDNS..........................................................................................................................................................44
4.3.5 UPnP.......................................................................................................................................................... 49
4.3.6 Port..............................................................................................................................................................49
4.3.7 Mail Settings..............................................................................................................................................54
4.3.8 FTP Settings..............................................................................................................................................57
4.4 Video...................................................................................................................................................................... 58
4.4.1 Video Settings........................................................................................................................................... 58
4.4.2 On Screen Display................................................................................................................................... 58
4.4.3 Privacy Zone............................................................................................................................................. 59
4.4.4 Snapshot Settings.................................................................................................................................... 61
4.5 Alarm...................................................................................................................................................................... 61

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4.5.1 Motion Detection.......................................................................................................................................61
4.5.2 IO Alarm..................................................................................................................................................... 65
4.6 Record................................................................................................................................................................... 69
4.6.1 Storage Location...................................................................................................................................... 69
4.6.2 Local Alarm Location................................................................................................................................69
4.6.3 Record Schedule...................................................................................................................................... 69
4.7 PTZ.........................................................................................................................................................................70
4.7.1 Pan/Tilt Speed...........................................................................................................................................70
4.7.2 Cruise Settings..........................................................................................................................................70
4.7.3 Start-Up Options.......................................................................................................................................74
4.8 Firewall...................................................................................................................................................................75
4.9 System................................................................................................................................................................... 75
4.10.1 Back-up& Restore.................................................................................................................................. 75
4.10.2 System Upgrade.....................................................................................................................................76
4.10.3 Factory Reset..........................................................................................................................................78
4.10.4 Reboot......................................................................................................................................................78
5 Phone APPs..................................................................................................................................................................... 78
6 APPENDIX........................................................................................................................................................................78
6.1 Frequently Asked Questions..............................................................................................................................78
6.1.1 How to download and installl the ActiveX for Firefox users ............................................................. 79
6.1.2 How to download and install the ActiveX for Google Chrome users ..............................................80
6.1.3 I have forgotten the administrator password....................................................................................... 82
6.1.4 Camera can not record............................................................................................................................82
6.1.5 Subnet doesn’t match..............................................................................................................................82
6.1.6 No Pictures Problems..............................................................................................................................82
6.1.7 Can’t access IP camera in internet........................................................................................................83
6.1.8 UPnP always failed.................................................................................................................................. 84
6.1.9 Camera can not connect wireless......................................................................................................... 84
6.1.10 Can’t see other cameras listed in multi-device when using remote access................................ 84
6.2 Default Parameters..............................................................................................................................................84
6.3 Specifications........................................................................................................................................................84
6.4 CE & FCC..............................................................................................................................................................86
7 OBTAINING TECHNICAL SUPPORT..........................................................................................................................87

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1 Overview
FOSCAM FI9828W is an integrated wireless IP Camera with a color CMOS sensor enabling viewing resolution
1280*960. It combines a high quality digital video camera, with a powerful web server, to bring clear video to
your desktop from anywhere on your local network or over the Internet.
FI9828W supports the industry-standard H.264 compression technology, drastically reducing file sizes and
conserving valuable network bandwidth.
The IPCAM is based on the TCP/IP standard. There is a WEB server inside which could support Internet
Explorer. Therefore the management and maintenance of your device is simplified by using the network to
achieve the remote configuration and start-up.
The camera is designed for outdoor surveillance applications such as courtyards, supermarket, and school.
Controlling the IPCAM and managing images are simplified by using the provided web interface across the
network utilizing wireless connectivity.
FOSCAM provides Phone APPs for Android and iPhone users, please search “Foscam Viewer” and install it
through APP Store, then you can view your camera directly as a computer.
1.1 Key Features
Standard H.264 video compression algorithm to satisfy the transmission of high definition video in narrow
bandwidth network
1.3 Mega-Pixel
Supports IE/Firefox/Google/Safari browser or any other standard browsers
Supports WEP,WPA and WPA2 Encryption
Wi-Fi compliant with wireless standards IEEE 802.11b/g/n
IR night vision (Range:20m)
Supports image snapshot
Supports dual-stream
Supports IR-Cut and the filter change automatically
Embedded FOSCAM DDNS(dynamic domain name service) Service
Supports remote viewing & record from anywhere anytime
Multi-level users management with password protection
Motion detection alert via email or upload image to FTP
Supporting Third Party Domain name
Providing Phone APPs for Android and iPhone users
Supports multiple network protocols: HTTP /HTTPS /RTSP / TCP/IP / UDP/ FTP/ DHCP/ DDNS/ UPNP
/ONVIF

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Providing Central Management Software to manage or monitor multi-cameras
1.2 Read Before Use
Please first verify that all contents received are complete according to the Package Contents listed below.
Before the IP Camera is installed, please carefully read and follow the instructions in the Quick Installation
Guide to avoid damage due to faulty assembly and installation. This also ensures the product is used properly
as intended.
1.3 Package Contents
● IP Camera × 1 ● DC Power Adapter × 1
● Wi-Fi Antenna × 1 ● CD×1
● Ethernet Cable × 1 ● Warranty Card × 1
● Quick Installation Guide × 1
1.4 Physical Description
Front Panel
Lens

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Figure 1.1
Infrared LED: 21 IR LEDs, night visibility up to 20 meters
LENS: CMOS sensor with zoom lens
Back View
Figure 1.2
WIFI Antenna: Wireless Antenna
Infrared Led
Infrared Led
Antenna

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Interface View
Figure 1.3
1) I/O alarm terminal block
This network camera provides a I/O alarm terminal block which is used to connect to external input / output
device. The pin(there are four number in the terminal block from no. 1 to no. 4) definitions are descripted
below:
This camera supports I/O alarm, you can go to Settings – Alarm – I/O page to configure it.
2) Audio output interface
The jack is used to plug external speakers.
1– input
2- input
3- output
4- output

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3) Power Interface
Connect the external power adapter, request for 12V/2A power.
4) Audio input interface
The jack is used to plug external microphone.
5) LAN
10/100M adaptive Ethernet interface. Through this interface, IPCAM can be connected with various network
devices, such as hub, router, etc.
6) Reset button
Press and hold on the reset button for 5 seconds. Releasing the reset button, the password will back to the
factory default administrator password. The default administrator user is admin with no password.
Bottom View
There are up to three labels located on the body of the camera; this is an important feature of original Foscam
cameras. If your camera does not have labels as shown in Figure 1.4 ,it may be a clone one. Cloned Foscam
cameras can not use original firmware and are not eligible for warranty or technical services.
Figure 1.4

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2 Access the IP Camera
This chapter explains how to access the camera through browser and RTSP player.
2.1 Access the Camera in LAN
This camera supports HTTP and HTTPS protocols, you can access the camera by two ways.
(1) http:// LAN IP + HTTP Port NO.
Double click the IP Camera Tool icon and it should find the camera’s IP address automatically after you plug in
the network cable.
Figure 2.1
Double click the IP address of the camera; your default browser will open to the camera login page.
(2) https:// LAN IP + HTTPS Port NO.
The default Https port no is 443. You can use the url to access the camera: https:// LAN IP + HTTPS port.
Go to Settings - Network - Port panel , you can see and change the https and https port no.
Figure 2.2
HTTPS(Hypertext Transfer Protocol over Secure Socket Layer) is a safe way to access your camera, the data
transferred on the Internet will be encrypted. Since we can not apply license for every LAN or DDNS URL, the
webpage may pop up a warning like the following picture, you just need to click “Continue to this website (not
recommended).”

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Open Internet Explorer if it is not already opened. Click on Tools, then click Internet Options.
Next, click the Security tab, then click the Trusted sites button.
Figure 2.3

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For Firefox, you can add the trusted as the following way:
Tools --- Options ---- Advanced --- View Certificates --- Servers
Figure 2.4
Click View Certificates, and go to Servers option.
Figure 2.5

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Go to Add Exception panel.
Figure 2.6
2.2 Access the Camera in WAN
2.2.1 Static IP Addresses
Users who have static IP addresses do not need to set DDNS service settings for remote access. When you
have finished connecting the camera using the LAN IP address and port forwarding, you can access the
camera directly from the Internet using the WAN IP address and port number.
How to Obtain the WAN IP address from a public website
To obtain your WAN IP address, enter the following URL in your browser: http://www.whatismyip.com.The
webpage at this address will show you the current WAN IP.
Enter the camera’s url , here
take https://192.168.8.129:443
for example.
Click this button to add it.

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Figure 2.7
Access your IP Camera from the Internet
You can access the IP Camera from the Internet (remote access). Enter the WAN IP address and port number
in your standard browser. For example, you would enter http:// 183.37.28.254:85
NOTE :
Make sure port forwarding is successful. You can do port forwarding two ways.
1. Login to your router to enable the “UPNP” function. You can then login to the camera as administrator,
choose Network, and then choose UPnP to enable UPnP. Make sure that the status of UPnP reads “UPnP
Successful” on the Device Status page.
2. Do port (HTTP port) forwarding manually. (See Figure 2.11 for further details)
If your router has a Virtual Server, it can do port forwarding. Add the camera’s LAN IP and port which you had
set earlier to your router’s port forwarding settings.
NOTE: If you plug the camera into a router, it will have a dynamic IP address and you need to set DDNS
service settings to view it remotely.
2.2.2 Dynamic IP Addresses
DDNS is a service that allows your IP Camera, especially when assigned with a dynamic IP address, to have a
fixed host and domain name. This means that even though your WAN IP address is constantly changing, you
will have a fixed hostname you can use to access your cameras at all times. You can access the camera
directly from the Internet using the hostname and port number.
What is the HTTP Port NO.?

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Default HTTP Port is 88
All cameras have the default HTTP port of 88. For example, if the LAN IP link of the camera is
http://192.168.8.102:88, this means that the camera’s HTTP port is 88. You can change port 88 to another port
if you’d like such as 2000 or 8090, which will not be conflict with other existing ports like 25, 21,10000.Here you
can set the port no. between 1 and 65535.
Change the default http no.88 to another one.
How to assign a different HTTP Port No. and fixed the LAN IP of the camera by the IP
Camera Tool？
Step 1: Open the IP Camera Tool, select the camera you would like to change the port of, right click on the IP
address, and click on ”Network Configuration”, this brings up the network configuration box as shown in Figure
2.8 and 2.9.
Figure 2.8
Figure 2.9
Select which camera
you’d like to change the
port for, and right click.
Modify the Http Port.
Enter the Username and
password, click OK.

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Step 2: Enter the username and password of the Administrator (default username is admin with a blank
password), and click “OK” to apply changes.
Step 3: Wait around 10 seconds, you’ll see that the camera’s LAN IP address has changed. In our example it
was changed to 2000, so we see http://192.168.8.102:2000 in IP Camera Tool. Also, the LAN IP address is
now fixed at a static IP address of http://192.168.8.102:2000. This IP address will not change even if the
camera is powered off and back on, the camera will remain on this LAN IP address. This is very important that
a static LAN IP address is set, or you may have problems later with remote access and seeing the camera
remotely if the camera loses power and reconnects on a different LAN IP address. Make sure you set a static
LAN IP address!
Figure 2.10
What is Port forwarding?
If you have never done port forwarding before, you can open and view the following link to understand the
basic concept. Port forwarding allows for outside connections to access a specific device on your network from
anywhere in the world. Every router automatically blocks any incoming connections for safety purposes. Using
port forwarding, you are telling your router to allow a connection through a certain port (you can think of it as a
gateway) into your router. You set this port to a specific device, in our case an IP Camera, so it can be
accessed from anywhere in the world.
Click this link to learn more about port forwarding: http://portforward.com/help/portforwarding.htm
How do we configure Port Forwarding?
For this section, we will be using an example:
Let’s say the camera’s LAN IP address is http://192.168.8.100:2000
Step 1: Login to the router, and go to your router’s port forwarding or port triggering menu. Sometimes this is
also under the name of Virtual Server or NAT.
Using the Linksys brand router as an example, we would log into the router, and go to the Applications
& Gaming menu. We would then click on the “Single Port Forwarding” sub-menu.
Step 2: Create a new column using the LAN IP address & HTTP Port of the camera within the router as shown
below, then push OK or Submit to save your settings:

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Figure 2.11
First method :
Use the embedded DDNS to access the camera via the Internet
Each Foscam camera has an embedded unique DDNS domain name, the format of this domain name is
xxxxxx.myfoscam.org. On the bottom of the camera, you can see the domain name sticker with this
information on it.
For example, we can use test09.myfoscam.org. In the camera, click Settings at the top, click “Network” on
the left, then click “DDNS” to get to the DDNS settings page. Here you can see the unique domain name of
your camera.
Figure 2.12
Now you can use “http://Domain name + HTTP Port” to access the camera via the Internet.
Take hostname test09.myfoscam.org and HTTP Port of 2000 for example, the URL link to access the camera
via the Internet would be http:// test09.myfoscam.org:2000.
Fill the HTTP Port of the
camera in the columns of
External Port and Internal
Port. Example: 2000
Fill in this section with the
LAN IP of the camera; we
would enter “100” for our
example.
Assign a name for the
port forward setting here.

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Second method :
Use the Third party DDNS to access the camera via the Internet
Step 1 Please go to the third party DDNS website(such as www.no-ip.com) to create a free hostname.
Step 2 DO DDNS Service Settings within the Camera
Please set DDNS Settings within the camera by hostname, a user name and password you’ve got from
www.no-ip.com
Take hostname ycxgwp.no-ip.info, user name foscam, password foscam2012 for example.
Firstly, goes to option of DDNS Settings on the administrator panel.
Secondly, select No-Ip as a server.
Thirdly, fill foscam as DDNS user, fill password foscam2012 as DDNS password, fill ycxgwp.no-ip.info as
DDNS domain and server URL, Then click save to make effect. The camera will restart and to take the DDNS
settings effective.
Fourthly, after the restart, login the camera, and go to option of Device Status on the administrator panel, and
check if the DDNS status is successful.
If failed, please double check if you have input the correct hostname, user name, and password, and
try to redo the settings.
NOTE :
If you have set Third Party DDNS successfully ,the Foscam Domain Name will be invalid. The Third Party
DDNS and the Foscam Domain Name cannot work at the same time, the last time you configured will take
effect.
2.3 Using the VLC player
This camera supports RTSP streaming, here you can view the camera using VLC player.
RTSP URL rtsp:// [user name][:password]@IP:HTTP port number/videosream
The part in the square brackets may be omitted.
user name & password:The user name and password to access the camera. This part can be omitted.
IP: WAN or LAN IP address.
Videostream:Here support three mode: videoMain, videoSub and audio. When the network speed is bad, here
you had better select videoSub. If you select audio, you can only hear the sound but cannot see the video.
For example:
IP: 192.168.1.11
HTTP Port number: 88
User name: admin
Password: 123

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Here I can enter one of the following URLs in the VLC.
1) rtsp://admin:[email protected]:88/videoMain
2) rtsp:// @192.168.1.11:88/videoMain
3) rtsp://:[email protected]:88/videoMain
4) rtsp://[email protected]:88/videoMain
Open the VLC, and go to MediaOpen Network Stream option, then enter the URL into VLC.
Figure 2.13

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Figure 2.14
Sometimes you may need to enter the user name and password again. Click OK and you can see the
real-time preview.
Figure 2.15

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Figure 2.16
If you cannot play the video in the VLC player, please check the port mapping. You can read Quick Installation
Guide about How to configure port forwarding.
NOTE:
If you modify the camera’s username or password, you had better reboot the camera, or else the
new username and password cannot take effect when you enter the authentication in the VLC.
2.4 IP camera connection to the server
Device supports ONVIF2.2.1 protocol,You can easily access the NVR with ONVIF or server with ONVIF.