Foscam FI9828W User manual

User
User Manual Manual
（For Windows & Mac OS）
HD Wireless PTZ Dome IP Camera
Model:FI9828W

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Table of Contents
1 Overview............................................................................................................................................................................. 1
1.1 Key Features...........................................................................................................................................................1
1.2 Read Before Use....................................................................................................................................................2
1.3 Package Contents..................................................................................................................................................2
1.4 Physical Description.............................................................................................................................................. 2
2 Access the IP Camera...................................................................................................................................................... 6
2.1 Access the Camera in LAN.................................................................................................................................. 6
2.2 Access the Camera in WAN.................................................................................................................................9
2.2.1 Static IP Addresses.................................................................................................................................... 9
2.2.2 Dynamic IP Addresses............................................................................................................................ 10
2.3 Using the VLC player.......................................................................................................................................... 14
2.4 IP camera connection to the server..................................................................................................................17
3 Surveillance Software GUI.............................................................................................................................................18
3.1 Login Window....................................................................................................................................................... 18
3.2 Modify the Username and Password............................................................................................................... 19
3.3 Surveillance Window........................................................................................................................................... 19
4 Advanced Camera Settings........................................................................................................................................... 28
4.1 Status..................................................................................................................................................................... 28
4.1.1 Device Information................................................................................................................................... 28
4.1.2 Device Status............................................................................................................................................ 29
4.1.3 Session Status.......................................................................................................................................... 29
4.1.4 Log.............................................................................................................................................................. 29
4.2 Basic Settings.......................................................................................................................................................30
4.2.1 Camera Name...........................................................................................................................................30
4.2.2 Camera Time.............................................................................................................................................30
4.2.3 User Accounts........................................................................................................................................... 31
4.2.4 Multi-Camera.............................................................................................................................................34
4.3 Network..................................................................................................................................................................40
4.3.1 IP Configuration........................................................................................................................................ 40
4.3.2 Wireless Settings......................................................................................................................................42
4.3.3 PPPoE........................................................................................................................................................ 43
4.3.4 DDNS..........................................................................................................................................................44
4.3.5 UPnP.......................................................................................................................................................... 49
4.3.6 Port..............................................................................................................................................................49
4.3.7 Mail Settings..............................................................................................................................................54
4.3.8 FTP Settings..............................................................................................................................................57
4.4 Video...................................................................................................................................................................... 58
4.4.1 Video Settings........................................................................................................................................... 58
4.4.2 On Screen Display................................................................................................................................... 58
4.4.3 Privacy Zone............................................................................................................................................. 59
4.4.4 Snapshot Settings.................................................................................................................................... 61
4.5 Alarm...................................................................................................................................................................... 61

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4.5.1 Motion Detection.......................................................................................................................................61
4.5.2 IO Alarm..................................................................................................................................................... 65
4.6 Record................................................................................................................................................................... 69
4.6.1 Storage Location...................................................................................................................................... 69
4.6.2 Local Alarm Location................................................................................................................................69
4.6.3 Record Schedule...................................................................................................................................... 69
4.7 PTZ.........................................................................................................................................................................70
4.7.1 Pan/Tilt Speed...........................................................................................................................................70
4.7.2 Cruise Settings..........................................................................................................................................70
4.7.3 Start-Up Options.......................................................................................................................................74
4.8 Firewall...................................................................................................................................................................75
4.9 System................................................................................................................................................................... 75
4.10.1 Back-up& Restore.................................................................................................................................. 75
4.10.2 System Upgrade.....................................................................................................................................76
4.10.3 Factory Reset..........................................................................................................................................78
4.10.4 Reboot......................................................................................................................................................78
5 Phone APPs..................................................................................................................................................................... 78
6 APPENDIX........................................................................................................................................................................78
6.1 Frequently Asked Questions..............................................................................................................................78
6.1.1 How to download and installl the ActiveX for Firefox users ............................................................. 79
6.1.2 How to download and install the ActiveX for Google Chrome users ..............................................80
6.1.3 I have forgotten the administrator password....................................................................................... 82
6.1.4 Camera can not record............................................................................................................................82
6.1.5 Subnet doesn’t match..............................................................................................................................82
6.1.6 No Pictures Problems..............................................................................................................................82
6.1.7 Can’t access IP camera in internet........................................................................................................83
6.1.8 UPnP always failed.................................................................................................................................. 84
6.1.9 Camera can not connect wireless......................................................................................................... 84
6.1.10 Can’t see other cameras listed in multi-device when using remote access................................ 84
6.2 Default Parameters..............................................................................................................................................84
6.3 Specifications........................................................................................................................................................84
6.4 CE & FCC..............................................................................................................................................................86
7 OBTAINING TECHNICAL SUPPORT..........................................................................................................................87

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1 Overview
FOSCAM FI9828W is an integrated wireless IP Camera with a color CMOS sensor enabling viewing resolution
1280*960. It combines a high quality digital video camera, with a powerful web server, to bring clear video to
your desktop from anywhere on your local network or over the Internet.
FI9828W supports the industry-standard H.264 compression technology, drastically reducing file sizes and
conserving valuable network bandwidth.
The IPCAM is based on the TCP/IP standard. There is a WEB server inside which could support Internet
Explorer. Therefore the management and maintenance of your device is simplified by using the network to
achieve the remote configuration and start-up.
The camera is designed for outdoor surveillance applications such as courtyards, supermarket, and school.
Controlling the IPCAM and managing images are simplified by using the provided web interface across the
network utilizing wireless connectivity.
FOSCAM provides Phone APPs for Android and iPhone users, please search “Foscam Viewer” and install it
through APP Store, then you can view your camera directly as a computer.
1.1 Key Features
Standard H.264 video compression algorithm to satisfy the transmission of high definition video in narrow
bandwidth network
1.3 Mega-Pixel
Supports IE/Firefox/Google/Safari browser or any other standard browsers
Supports WEP,WPA and WPA2 Encryption
Wi-Fi compliant with wireless standards IEEE 802.11b/g/n
IR night vision (Range:20m)
Supports image snapshot
Supports dual-stream
Supports IR-Cut and the filter change automatically
Embedded FOSCAM DDNS(dynamic domain name service) Service
Supports remote viewing & record from anywhere anytime
Multi-level users management with password protection
Motion detection alert via email or upload image to FTP
Supporting Third Party Domain name
Providing Phone APPs for Android and iPhone users
Supports multiple network protocols: HTTP /HTTPS /RTSP / TCP/IP / UDP/ FTP/ DHCP/ DDNS/ UPNP
/ONVIF

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Providing Central Management Software to manage or monitor multi-cameras
1.2 Read Before Use
Please first verify that all contents received are complete according to the Package Contents listed below.
Before the IP Camera is installed, please carefully read and follow the instructions in the Quick Installation
Guide to avoid damage due to faulty assembly and installation. This also ensures the product is used properly
as intended.
1.3 Package Contents
● IP Camera × 1 ● DC Power Adapter × 1
● Wi-Fi Antenna × 1 ● CD×1
● Ethernet Cable × 1 ● Warranty Card × 1
● Quick Installation Guide × 1
1.4 Physical Description
Front Panel
Lens

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Figure 1.1
Infrared LED: 21 IR LEDs, night visibility up to 20 meters
LENS: CMOS sensor with zoom lens
Back View
Figure 1.2
WIFI Antenna: Wireless Antenna
Infrared Led
Infrared Led
Antenna

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Interface View
Figure 1.3
1) I/O alarm terminal block
This network camera provides a I/O alarm terminal block which is used to connect to external input / output
device. The pin(there are four number in the terminal block from no. 1 to no. 4) definitions are descripted
below:
This camera supports I/O alarm, you can go to Settings – Alarm – I/O page to configure it.
2) Audio output interface
The jack is used to plug external speakers.
1– input
2- input
3- output
4- output

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3) Power Interface
Connect the external power adapter, request for 12V/2A power.
4) Audio input interface
The jack is used to plug external microphone.
5) LAN
10/100M adaptive Ethernet interface. Through this interface, IPCAM can be connected with various network
devices, such as hub, router, etc.
6) Reset button
Press and hold on the reset button for 5 seconds. Releasing the reset button, the password will back to the
factory default administrator password. The default administrator user is admin with no password.
Bottom View
There are up to three labels located on the body of the camera; this is an important feature of original Foscam
cameras. If your camera does not have labels as shown in Figure 1.4 ,it may be a clone one. Cloned Foscam
cameras can not use original firmware and are not eligible for warranty or technical services.
Figure 1.4

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2 Access the IP Camera
This chapter explains how to access the camera through browser and RTSP player.
2.1 Access the Camera in LAN
This camera supports HTTP and HTTPS protocols, you can access the camera by two ways.
(1) http:// LAN IP + HTTP Port NO.
Double click the IP Camera Tool icon and it should find the camera’s IP address automatically after you plug in
the network cable.
Figure 2.1
Double click the IP address of the camera; your default browser will open to the camera login page.
(2) https:// LAN IP + HTTPS Port NO.
The default Https port no is 443. You can use the url to access the camera: https:// LAN IP + HTTPS port.
Go to Settings - Network - Port panel , you can see and change the https and https port no.
Figure 2.2
HTTPS(Hypertext Transfer Protocol over Secure Socket Layer) is a safe way to access your camera, the data
transferred on the Internet will be encrypted. Since we can not apply license for every LAN or DDNS URL, the
webpage may pop up a warning like the following picture, you just need to click “Continue to this website (not
recommended).”

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Open Internet Explorer if it is not already opened. Click on Tools, then click Internet Options.
Next, click the Security tab, then click the Trusted sites button.
Figure 2.3