Foscam FI9962EP User manual

User
User Manual Manual
HD IP Camera
Model: FI9961EP / FI9962EP
V1.0.1

I
Table of Contents
Table of Contents................................................................................................................................................................... I
Security Warning................................................................................................................................................................. IV
1 Overview............................................................................................................................................................................. 1
1.1 Key Features...........................................................................................................................................................1
1.2 PoE (Power over Ethernet).................................................................................................................................. 2
1.3 Read before Use.................................................................................................................................................... 2
1.4 Packing Contents................................................................................................................................................... 2
1.5 Physical Description.............................................................................................................................................. 3
1.6 SD Card Management...........................................................................................................................................4
1.7 Wall Installation.......................................................................................................................................................4
1.8 The Different Features between the Models Involved..................................................................................... 4
2 Access the IP Camera...................................................................................................................................................... 5
2.1 Hardware Connection & Software Installation.................................................................................................. 5
2.2 Access the Camera In LAN.................................................................................................................................. 5
2.3 Access the Camera in WAN................................................................................................................................. 7
2.3.1 Static IP Addresses.................................................................................................................................... 7
2.3.2 Remote Access........................................................................................................................................... 7
2.4 Using the VLC Player..........................................................................................................................................10
2.5 IP Camera Connection to the Server............................................................................................................... 12
3 Surveillance Software GUI.............................................................................................................................................13
3.1 Login Window....................................................................................................................................................... 13
3.2 Surveillance Window........................................................................................................................................... 16
4 Advanced Camera Settings........................................................................................................................................... 20
4.1 Setup Wizard........................................................................................................................................................ 20
4.2 Device Status........................................................................................................................................................20
4.2.1 Device Information................................................................................................................................... 20
4.2.2 Device Status............................................................................................................................................ 21
4.2.3 Session Status.......................................................................................................................................... 21
4.2.4 Log.............................................................................................................................................................. 22
4.3 Basic Settings.......................................................................................................................................................22
4.3.1 Camera Name...........................................................................................................................................22
4.3.2 Camera Time.............................................................................................................................................22
4.3.3 User Accounts........................................................................................................................................... 23
4.3.4 Multi-Camera.............................................................................................................................................25
4.4 Network..................................................................................................................................................................29

II
4.4.1 IP Configuration........................................................................................................................................ 29
4.4.2 DDNS..........................................................................................................................................................31
4.4.3 UPnP.......................................................................................................................................................... 35
4.4.4 Port..............................................................................................................................................................35
4.4.5 Mail Settings..............................................................................................................................................37
4.4.6 FTP Settings..............................................................................................................................................38
4.4.7 P2P............................................................................................................................................................. 40
4.5 Video...................................................................................................................................................................... 40
4.5.1 Video Settings........................................................................................................................................... 40
4.5.2 On Screen Display................................................................................................................................... 41
4.5.3 Privacy Zone............................................................................................................................................. 41
4.5.4 Snapshot Settings.................................................................................................................................... 42
4.5.5 IR LED Schedule...................................................................................................................................... 43
4.6 Motion Detection.................................................................................................................................................. 44
4.7 Record................................................................................................................................................................... 47
4.7.1 Storage Location...................................................................................................................................... 47
4.7.2 Alarm Record.............................................................................................................................................47
4.7.3 Local Alarm Recording............................................................................................................................ 47
4.7.4 Schedule Recording.................................................................................................................................48
4.7.5 SD Card Management.............................................................................................................................49
4.8 Firewall...................................................................................................................................................................50
4.9 System................................................................................................................................................................... 50
4.9.1 Back-up & Restore................................................................................................................................... 50
4.9.2 System Upgrade....................................................................................................................................... 51
4.9.3 Patch Installation...................................................................................................................................... 53
4.9.4 Factory Reset............................................................................................................................................53
4.9.5 Reboot........................................................................................................................................................ 53
5 Playback............................................................................................................................................................................54
6 Appendix........................................................................................................................................................................... 56
6.1 Frequently Asked Questions.............................................................................................................................. 56
6.1.1 Install the ActiveX of Firefox Browser, Google Chrome and IE Chrome........................................ 56
6.1.2 Uninstall the ActiveX of Firefox Browser, Google Chrome and IE Chrome................................... 59
6.1.3 I have Forgotten the Administrator Password..................................................................................... 60
6.1.4 Subnet doesn't Match.............................................................................................................................. 60
6.1.5 Camera can not Record.......................................................................................................................... 60
6.1.6 No Pictures Problems.............................................................................................................................. 60
6.1.7 Can't Access IP Camera in Internet...................................................................................................... 61
6.1.8 UPnP Always Failed.................................................................................................................................61
6.2 Default Parameters..............................................................................................................................................62

III
6.3 Specification..........................................................................................................................................................62
6.4 CE & FCC..............................................................................................................................................................63
6.5 WARRANTY......................................................................................................................................................... 64
6.6 Statement.............................................................................................................................................................. 66
7 Obtaining Technical Support......................................................................................................................................... 68

IV
Security Warning
Please change the password of your Foscam app account and camera username regularly, the password
should be the combination of numbers, letters and special characters.
Please keep the username and password of your camera and Foscam app account safe.
Please update your camera to the latest firmware every three months, which make you have better
product experience and ensure the safety of your camera.

1
1 Overview
Foscam Outdoor HD IP Camera is an integrated IP Camera with a color CMOS sensor enabling viewing in
High Definition resolution.It combines a high quality digital video camera, with a powerful web server, to bring
clear video to your desktop from anywhere on your local network or over the Internet.
The IP Camera supports the industry-standard H.264 compression technology, drastically reducing file sizes
and conserving valuable network bandwidth.
The IP Camera is based on the TCP / IP standard. There is a WEB server inside which could support Internet
Explorer. Therefore the management and maintenance of your device is simplified by using the network to
achieve the remote configuration and start-up.
The camera is designed for outdoor surveillance applications such as courtyards, supermarket, and school.
Controlling the IP camera and managing images are simplified by using the provided web interface across the
network utilizing connectivity.
1.1 Key Features
Standard H.264 video compression algorithm to satisfy the transmission of high definition video in narrow
bandwidth network
2.0 Mega-Pixel (FI9961EP) / 4.0 Mega-Pixel (FI9962EP)
Supports IE / Firefox / Google / Safari browser or any other standard browsers
Supports WEP, WPA and WPA2 Encryption
PoE compliant with PoE standards IEEE 802.3af
IR LEDs for IR range up to 10m (33ft)
Supports image snapshot
Supports dual-stream
Supports IR-Cut and the filter change automatically
Embedded FOSCAM DDNS (dynamic domain name service) Service
Supports remote viewing & record from anywhere anytime
Multi-level users management with password protection
Motion detection alert via email or upload image to FTP
Supporting Third Party Domain name
Supports multiple network protocols: HTTP / HTTPS / RTSP / TCP / IP / UDP / FTP / DHCP / DDNS /
UPnP / ONVIF
Providing Video Management Software to manage or monitor multi-cameras
Supports magic zoom
Supports Wide Dynamic Range

2
1.2 PoE (Power over Ethernet)
The Network Camera is PoE-compliant, allowing transmission of power and data via a single Ethernet cable.
Such as the following picture: connect the Network Camera to a PoE-enabled router / switch via Ethernet
cable.
1.3 Read before Use
Please first verify that all contents received are complete according to the Package Contents listed below.
Before the Network Camera is installed, please carefully read and follow the instructions in the Quick
Installation Guide to avoid damage due to faulty assembly and installation. This also ensures the product is
used properly as intended.
1.4 Packing Contents
IP Camera
Power Adapter
CD
Expansion Screws Package
Hexagon Screwdriver
Quick Installation Guide
Warranty Card

3
1.5 Physical Description
1 LAN
10/100M adaptive Ethernet interface. Through this interface, IP camera can be connected with various network
devices, such as hub, router, etc.
2 Audio Input / Output
Audio input interface
The jack is used to plug external input device such as sound pick up device directly. Here microphone cannot
directly insert to the interface, it must connect to adapter first.
Audio output interface
The jack is used to plug external output device such as loud speaker directly. Here microphone cannot directly
insert to the interface, it must connect to adapter first.
3 Power Interface
Connect the external power adapter, request for 12V / 1A power.
4 Reset Button
Press and hold on the reset button for 5 seconds. Releasing the reset button, the password will back to the
factory default administrator password. The default administrator user is admin with no password.
NOTE: There are up to two labels located at the bottom of the camera, this is an important feature of original
Foscam cameras. If your camera does not have labels, it may be a clone. Cloned Foscam cameras can not
use original firmware and are not eligible for warranty or technical services.

4
1.6 SD Card Management
The record files of the IPC can be stored in the SD Card.
You need open the IP Camera, then plug the SD card into SD card slot inside the IP Camera.
When you plug in the SD card during the camera work process, please reboot the camera again, or else the
SD Card may be cannot work well.
Insert Micro SD Card in the location shown below.
NOTE: When you re-install the camera, please ensure the tightness with the camera.
1.7 Wall Installation
Please refer to the Quick Installation Guide.
NOTE: Ensure that the rain or water will not reach the connector ports at the end of the pig tail wiring. These
connectors are not weather-resistant.
1.8 The Different Features between the Models Involved
Model
Wireless
PoE (Power
over Ethernet)
Alarm In
/ Out
Audio Input /
Output
RS485
P2P
FI9961EP
×
√
×
√
×
√
FI9962EP
×
√
×
√
×
√

5
2 Access the IP Camera
2.1 Hardware Connection & Software Installation
a. Connect the camera to the LAN network (Router or Switch) via network cable.
b. If the Router or Switch supports PoE function, power adapter is unnecessary. If not, please connect the
power adapter to the camera.
c. Insert the CD into the CD drive of your computer.
d. Go to the folder "Equipment Search Tool" and find the folder "For Windows OS" or "For Mac OS". Copy
and paste the search tool file to your computer, or drag it onto your Desktop.
NOTES:
If your computer (Windows OS) supports autorun function, you can find the corresponding file in the
opened control panel.
If your computer doesn't have CD drive, you can download the Equipment Search Tool from our website
for free.
2.2 Access the Camera In LAN
The camera supports HTTP and HTTPS protocols, you can access the camera in two ways.
(1) Http:// LAN IP + Http Port No.
The default HTTP port NO. is 88. Double click the Search Tool icon to run, and it should find the camera's IP
address automatically after you plug in the network cable.

6
Double click the IP address of the camera; the camera login page should be open in your default browser.
(2) Https:// LAN IP + Https Port no.
The default HTTPS port NO. is 443. You can use the URL to access the camera: https:// LAN IP + HTTPS port
NO.
Go to Settings > Network > Port panel, you can see and change the HTTP and HTTPS port NO.
NOTE: When logging in for the first time, you will need to download and install the add-on.

7
2.3 Access the Camera in WAN
2.3.1 Static IP Addresses
Users who have static IP addresses do not need to set DDNS service settings for remote access. When you
have finished connecting the camera using the LAN IP address and port forwarding, you can access the
camera directly from the Internet using the WAN IP address and port number.
How to Obtain the WAN IP address from a public website ?
To obtain your WAN IP address, enter the following URL in your browser: http://www.whatismyip.com.The web
page at this address will show you the current WAN IP.
Access your IP Camera from the Internet
You can access the IP Camera from the Internet (remote access). Enter the WAN IP address and port number
in your standard browser. For example, you would enter http:// 183.37.28.254:88
2.3.2 Remote Access
If you want to access your camera by web browser outside of your LAN, you need to configure following
configurations.
1. Choose Settings on the top of the camera web page, then go to the Network > IP Configuration section
on the left side of the screen, then uncheck the Obtain IP DHCP.

8
2. Enable UPnP and DDNS in the camera's settings page. We recommend you to use the DDNS by factory
default.
3. You can see the port of your camera here. If you want to set Remote Access for several cameras on the
same network, you will need to change the HTTPS port for each camera.
4. If the UPnP of the router has been enable, you do not need to perform following steps. Otherwise, you
need to select one of the following methods to configure port forwarding on your router. For these steps, we will
be using the TP-LINK brand router as an example.
If there is a UPnP function in your router：
IP Address: Set this in the same subnet
as your computer , or keep it as default.
Subnet Mask: Keep it as default.
Gateway and DNS Server: Set it to the
IP address of your router.
Select Yes and click Save.
Click Enable DDNS and click Save.
The content in the Manufacture's DDNS
column is the domain name of your camera.

9
Choose Forwarding > UPnP, make sure that the Current UPnP Status is Enabled.
If there is no UPnP function in your router：
You need to manually add port (HTTPS port) forwarding, refer to the following steps. You need go to the
Forwarding > Virtual Servers panel for setup.
Click Add New.
Input the port and IP address of
your camera and click Save.

10
5. Now you can access your IP camera by https://domain name: HTTPS port via the Internet.
2.4 Using the VLC Player
This camera supports RTSP streaming, here you can view the camera using VLC player.
RTSP URL rtsp:// [user name][:password]@IP:port number/videosream
The part in the square brackets may be omitted.
user name & password:
The user name and password to access the camera. This part can be omitted.
IP: WAN or LAN IP address.
port number: If there is the RSTP port number on the Port page, you must only use RTSP port number.
otherwise, you must only use http port number.
Videostream: Here support two modes: videoMain and videoSub. When the network speed is bad, here you
had better select videoSub.
For example:
IP: 192.168.1.11
Port number: 88
User name: admin
Password: 123
Here I can enter one of the following URLs in the VLC.
1．rtsp://admin:[email protected].1.11:88/videoMain
2．rtsp:// @192.168.1.11:88/videoMain
3．rtsp://:123@192.168.1.11:88/videoMain
4．rtsp://adm[email protected]1:88/videoMain
Open the VLC, and go to Media (Open Network Stream option, then enter the URL into VLC.
Here you have finished the
Port Forwarding setup.

11
Sometimes you may need to enter the user name and password again. Click OK and you can see the real-time

12
preview.
NOTE: If you modify the camera's username or password, you had better reboot the camera, or else the new
username and password cannot take effect when you enter the authentication in the VLC.
2.5 IP Camera Connection to the Server
Device supports ONVIF 2.2.1 protocol,You can easily access the NVR with ONVIF or server with ONVIF.

13
3 Surveillance Software GUI
Please refer to the 2.1 Hardware Connection & Software Installation if you install the camera for the first time.
You can start to learn about software operation after finish quick installation.
3.1 Login Window
Section1 Enter the Username and password
The default administrator username is admin with no password, please change the password at first using and
prevent unauthorized users login the camera.
Section2 Stream
The camera supports two stream modes: Main stream and sub stream. If you want to access the camera form
LAN, here you can select Main stream. If you want to access the camera from Internet, here we recommend
sub stream.
NOTE: When the network bandwidth is bad you'd better select Sub Stream and the video will be more fluent.
Section3 Select the language
You can select the language you need by clicking on the language dropdown list.
Section4 login the camera
Click Login button.
NOTE: When setting up your camera for the first time, it will request that you modify the default username /
password if both are still set to default. Input the new username and password, click Modify to complete the
modification. You will now use the new username and password to login the camera in the future.

14
After logging in for the first time, you will go to Setup Wizard automatically. Here you can set the basic
parameters of camera, such as camera name, camera time, IP configuration.
Country: Select the country.
Device Name: You could give name for your camera.
System Time: Select the time zone you need to set the date, time,format, etc.

15
IP: Set IP address of the camera. You could choose to obtain an IP automatically or set the IP address
according to your needs.
Click Finish to finish setting.