Fuji Xerox DocuPrint P385 dw User manual

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DocuPrint P385 dw
DocuPrint P375 dw
DocuPrint P375 d
Reference Guide

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Trademarks
Windows is either registered trademarks or trademarks of Microsoft Corporation in the United
States and/or other countries.
Android is a trademark of Google LLC.
All product/brand names are trademarks or registered trademarks of the respective holders.
Microsoft product screen shot(s) reprinted with permission from Microsoft Corporation.
Xerox, Xerox and Design, as well as Fuji Xerox and Design are registered trademarks or
trademarks of Xerox Corporation in Japan and/or other countries.

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Types of Manuals
Which Guide? What's in It?
Safety Guide Read this Guide first. Please read the Safety Instructions before you
set up your machine.
Quick Setup Guide Follow the instructions for setting up your machine, and installing
the Full Driver & Software Package for the operating system and
connection type you are using.
Reference Guide Learn the basic operations and basic machine maintenance. See
troubleshooting tips.
User Guide In addition to information about the Print operations, mobile device
functions, troubleshooting, and other useful information is included
about using the machine on a network.

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Contacting Fuji Xerox
IMPORTANT
For technical help, you must call Fuji Xerox customer service or your local Fuji Xerox dealer.
Technical Support
Fuji Xerox recommends the Customer first utilize support materials shipped with the product,
product diagnostics, information contained on the Web, and email support. If unsuccessful, to
obtain service under product warranty the Customer must notify Fuji Xerox Telephone Support or
its authorized service representative of the defect before the expiration of the warranty period.
Customer will provide appropriate assistance to Telephone Support personnel to resolve issues,
such as restoration of the operating system, software program and drivers to their default
configuration and settings, verification of functionality of Fuji Xerox supplied products,
replacement of customer replaceable units, clearing paper misfeeds and cleaning the unit and
other prescribed routine and preventative maintenance.
If the Customer’s product contains features that enable Fuji Xerox or its authorized service
representative to diagnose and repair problems with the product remotely, Fuji Xerox may request
that the Customer allow such remote access to the product.
Online Services
You can find detail Product and Consumable warranty information on our website at
Fuji Xerox Online Support Assistant provides instructions and troubleshooting guides to resolve
your printer problems. It is an easy-to-use, searchable online Help. To find out more, please visit
our online support at
http://www.fujixerox.com
http://www.fujixerox.com

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General Information
Control Panel Overview
The control panel may vary depending on your model.
1. Liquid Crystal Display (LCD)
Displays messages to help you set up and use the machine.
(For DocuPrint P385 dw/DocuPrint P375 dw)
A four-level indicator shows the wireless signal strength if you are using a wireless connection.
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1General Information
2. Data LED
The Data LED blinks depending on the machine’s status.
When the Data LED is on, data is in the machine’s memory. When the Data LED blinks, the
machine is receiving or processing data.
3. Error LED
The Error LED blinks when the LCD displays an error or an important status message.
4. Menu Buttons
OK
Press to store your machine’s settings. After you change a setting, the machine returns to
the previous menu level.
Back
• Press to go back one level in the menu.
• Press to select the previous digit when entering numbers.
▲ or ▼ (+ or -)
• Press to scroll through menus and options.
• Press to enter a number or to increase or decrease the number. Hold down
▲ or ▼ to
scroll faster. When you see the number you want, press OK.
5. Secure
Press to print jobs saved in the memory when you enter your four-digit password.
6. Go
• Press to clear certain error messages. To clear all other errors, follow the LCD instructions.
• Press to print any data remaining in the machine's memory.
• Press to select the displayed option. After you change a setting, the machine returns to
Ready Mode.
7. Cancel
• Press to cancel the current setting.
• Press to cancel a programmed print job and clear it from the machine’s memory. To cancel
multiple print jobs, hold down Cancel until the LCD displays [Cancel All Jobs].
8. Power On/Off
• Turn the machine on by pressing .
• Turn the machine off by pressing and holding down . The LCD displays [Shutting
Down] for a few seconds before going off.
9. Network buttons
• DocuPrint P375 d:
Network
Press the Network button to set up wired network settings.

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• DocuPrint P385 dw/DocuPrint P375 dw:
Wi-Fi
Launch the wireless installer on your computer and press the Wi-Fi button. Follow the on-
screen instructions to set up a wireless connection between your machine and your
network.
When the Wi-Fi light is on, your Fuji Xerox machine is connected to a wireless access point.
When the Wi-Fi light blinks, the wireless connection is down, or your machine is in the
process of connecting to a wireless access point.

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2Load Paper
Load Paper
Load Paper in the Paper
Tray
Use the paper tray when printing on the
following media:
1Open the back cover (face up output tray) before
printing to let the printed paper exit onto the face up
output tray.
For more information, see the User Guide:
Load and Print Using the Paper Tray.
Load Paper in the Multi-
purpose Tray (MP Tray)
Use the MP tray when printing on the following
media:
1Open the back cover (face up output tray) before
printing to let the printed paper exit onto the face up
output tray.
For more information, see the User Guide:
Load and Print Using the Multi-purpose Tray
(MP Tray).
Plain paper
Thin paper
Recycled paper
Letterhead
Coloured paper
Thick paper 1
• Adjust the guides
• Fan the paper
Plain paper
Thin paper
Recycled paper
Bond paper
Letterhead
Coloured paper
Thick paper 1
Labels 1
Envelopes 1
• Adjust the guides
• Fan the paper

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Troubleshooting
Use this section to resolve problems you may encounter when using your Fuji Xerox machine.
Identify the Problem
Even if there seems to be a problem with your machine, you can correct most problems yourself.
First, check the following:
• The machine's power cord is connected correctly and the machine's power is on.
• All of the machine's orange protective parts have been removed.
• (For network models) The access point (for wireless network), router, or hub is turned on and
its link indicator is blinking.
• Paper is inserted correctly in the paper tray.
• The interface cables are securely connected to the machine and the computer.
• Check the LCD or the machine's status in Status Monitor on your computer.
Find the Error Find the Solution
Using the Status Monitor
• Double-click the icon in the task tray.
• (Windows®) If you select the Load Status
Monitor on Startup check box, the Status
Monitor will launch automatically each time
you start your computer.
• A green icon indicates the normal stand-
by condition.
• A yellow icon indicates a warning.
• A red icon indicates an error has
occurred.
• A grey icon indicates the machine is
offline.

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ATroubleshooting
Error and Maintenance Messages
For information on the most common error and maintenance messages, see the User Guide.
Using the LCD 1. Follow the messages on the LCD.
2. If you cannot resolve the error, refer to the
following:
User Guide: Error and Maintenance
Messages
Find the Error Find the Solution

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Paper Jams
An error message indicates where the paper is stuck in your machine.
Error messages:
1. Jam Rear
2. Jam 2-sided
3. Jam Tray
4. Jam Inside
Solutions for Wireless Connection
If you cannot connect your Fuji Xerox machine to the wireless network, see the following:
•User Guide: Print the WLAN Report
•Quick Setup Guide: Alternative wireless setup
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BAppendix
Appendix
Supplies
When the time comes to replace supplies, such as the toner cartridge or drum cartridge, an error
message will appear on your machine's control panel or in the Status Monitor.
• The toner cartridge and drum cartridge are two separate parts.
Print Utility
The Print Utility program allows you to print from your iOS or Android mobile device.
For details, visit the following web sites:
http://www.fujixerox.com
1Approximate cartridge yield is declared in accordance with ISO/IEC 19752.
2Approximately 30,000 pages based on 1 page per job and 50,000 pages based on 3 pages per job [A4/letter simplex
pages]. The number of pages changes depending on various paper conditions such as type and size etc.
Supply Supply Model Name Approximate Life
(Page Yield)
Applicable Models
Toner Cartridge Standard Capacity:
CT203108
Approximately
4,000 pages 1
(Letter or A4 page)
DocuPrint P375 dw/
DocuPrint P375 d
High Capacity:
CT203109
Approximately
12,000 pages 1
(Letter or A4 page)
DocuPrint P385 dw/
DocuPrint P375 dw/
DocuPrint P375 d
(Ultra) High Capacity:
CT203371
Approximately
20,000 pages 1
(Letter or A4 page)
DocuPrint P385 dw
Starter Toner:
supplied with your
machine
Approximately
4,000 pages 1
(Letter or A4 page)
DocuPrint P375 dw/
DocuPrint P375 d
Approximately
8,000 pages 1
(Letter or A4 page)
DocuPrint P385 dw
Drum Cartridge CT351174 Approximately
30,000 pages /
50,000 pages 2
DocuPrint P385 dw/
DocuPrint P375 dw/
DocuPrint P375 d

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DocuPrint P385 dw/DocuPrint P375 dw/DocuPrint P375 d
Reference Guide
ME8538E2-2 (Edition 1)
February 2020